Phone is locked because of an abnormal factory reset - Galaxy S6 Edge Q&A, Help & Troubleshooting

I recently bought a used samsung s6 edge by e-bay off of someone and most of his information was already deleted. I did a hard factory reset because i wanted to flash en root the phone.
After flashing the Phone i get a message that the Device is locked because of an abnormal factory reset. sign in to the samsung account that you have already signed into on this device to confirm it belongs to you.
Is there another way to bypass this issue?
All help is more than welcome,
Thanks

Only by box. Must delete FRP. I make this service but i'am in Portugal

box?
What kind of box?

Reset via recovery?

Related

[Q] Market account

Hello all
does anybody know how to change the google account password that i use to login to the market, and gmail on my atrix?
i changed the password on my desktop and now the phone is giving the wrong password, so i cant login to either accounts with my phone.
stock phone except for root
any help is appreciated.
thank you
Settings=>account=>Remove account, then re add it
Remove account
thankyou for your reply ,
i tried that before posting here.
the phone replies with " this account is required by some apps, you can only remove it with a factory reset"
i was hoping not to have to do that. but
if your bootloader is unlocked does a factory reset cause any problems?
like the b word
thanks again
All factory reset reset does is take the ROM back to the state it was when you first flashed or our set it up.doesn't flash anything won't cause a brick
Sent from AT&T Galaxy S2

[Q] Factory Reset

Hi all,
Im trying to do a factory reset as I want to give my phone to my girlfriend but obviously dont want her to access my google mail/phone numbers/ etc. As I cant just remove my googlemail account, it tells me to do a factory reset. when i do this the phone restarts and hangs on
"Failed to boot 2
starting RSD mode"
The phone is a french retails unit that was bought in china, it seems to be rooted by the chinese vendor as its got superuser and a load of other chinese stuf on it (I assume that this is in order for chinese people to use a french retail handset with all their own market and apps etc)
So any idea of how I can remedy the situation? I dont neccesarily need the phone to BL unlocked or anything, just return it to the state it was when i bought it, or flash original rom back onto it.
many thanks,
Vadas said:
Hi all,
Im trying to do a factory reset as I want to give my phone to my girlfriend but obviously dont want her to access my google mail/phone numbers/ etc. As I cant just remove my googlemail account, it tells me to do a factory reset. when i do this the phone restarts and hangs on
"Failed to boot 2
starting RSD mode"
The phone is a french retails unit that was bought in china, it seems to be rooted by the chinese vendor as its got superuser and a load of other chinese stuf on it (I assume that this is in order for chinese people to use a french retail handset with all their own market and apps etc)
So any idea of how I can remedy the situation? I dont neccesarily need the phone to BL unlocked or anything, just return it to the state it was when i bought it, or flash original rom back onto it.
many thanks,
Click to expand...
Click to collapse
I think that you need to format with fastboot and reflash an retail sbf with rds lite.
you could go in to recovery and wipe cache and data…i thnk thats what factory reset does

S5 plus (901f) blocked by samsung account

Hi there. Problem:
Bought a second hand S5 plus (901f) and booted up. All went well till i got to screen for logging into samsung account NOT google. It stated that the phone is blocked because of wrong factory reset (dont know exact phrase because i have Dutch language). Previous owner wont give his account info.
How to resolve? Flashing original firmware from sammobile? Getting root and flas custom recovery and rom? Or can it be bypassed in a simple way? Reset to factory in original recovery dont work.
Please help
Hi, go to ebay and buy the service there to fix it for you any of above mentioned wont work.
Abnormal factory reset?
Probably factory reset protection?

Full wipe before selling

Hello!
I currently have a phone that still has a 1 year warranty, and Im about to sell it.
Before doing so, I wanted to make sure that none of my files, accounts or whatever is reachable by the person buying the phone. How do I go about this, without voiding the warranty?
I heared that factory reset isnt 100% proof in this case?
Thanks!
rihardszz said:
Hello!
I currently have a phone that still has a 1 year warranty, and Im about to sell it.
Before doing so, I wanted to make sure that none of my files, accounts or whatever is reachable by the person buying the phone. How do I go about this, without voiding the warranty?
I heared that factory reset isnt 100% proof in this case?
Thanks!
Click to expand...
Click to collapse
what device are you using?
I think Hard reset is useful for you
Example samsung j7 hard reset:
https://www.youtube.com/watch?v=LHMVshcH-fg
Edit:
Search "bypass google account" on google
rihardszz said:
Hello!
I currently have a phone that still has a 1 year warranty, and Im about to sell it...
Click to expand...
Click to collapse
You should definitely go for a factory reset and bypass the Google FRP protection.
Look through XDA for thread on how to do it.
If you hard reset it your warranty will be voided .
RaiZProduction said:
You should definitely go for a factory reset and bypass the Google FRP protection.
Look through XDA for thread on how to do it.
If you hard reset it your warranty will be voided .
Click to expand...
Click to collapse
Is there a need to bypass FRP, if there is an option in the settings to perform the factory reset?
And Hard reset = Wipe with TWRP, for example?
rihardszz said:
Is there a need to bypass FRP, if there is an option in the settings to perform the factory reset?
And Hard reset = Wipe with TWRP, for example?
Click to expand...
Click to collapse
Hard reset is the full reset with TWRP , this will void your warranty.
Factory reset is in your settings. If your device runs Android 8.1 , you'll find this option in System-->Reset Option ( or something like that)
RaiZProduction said:
Hard reset is the full reset with TWRP , this will void your warranty.
Factory reset is in your settings. If your device runs Android 8.1 , you'll find this option in System-->Reset Option ( or something like that)
Click to expand...
Click to collapse
Alright, and what the FRP is for ? Checked up on google, it looks like its a protection that doesnt allow someone randomly factory reset it, right?
rihardszz said:
Alright, and what the FRP is for ? Checked up on google, it looks like its a protection that doesnt allow someone randomly factory reset it, right?
Click to expand...
Click to collapse
Yes , that's a protection prevent someone to factory reset your phone , because he can do it without any password , and back in the day , that's how thiefs reset Android device to resell them .
Now you'll have to bypass it to be able to unlock it .
You can also connect to your phone after factory resetting and logout after unlocking if you aren't able to bypass this protection
RaiZProduction said:
Yes , that's a protection prevent someone to factory reset your phone , because he can do it without any password , and back in the day , that's how thiefs reset Android device to resell them .
Now you'll have to bypass it to be able to unlock it .
You can also connect to your phone after factory resetting and logout after unlocking if you aren't able to bypass this protection
Click to expand...
Click to collapse
Not sure how to bypass it. Cant find a legitimate video on my device. LG G6.
Is it not going to allow me to log in with a different email? Is that how it works?
rihardszz said:
Not sure how to bypass it. Cant find a legitimate video on my device. LG G6.
Is it not going to allow me to log in with a different email? Is that how it works?
Click to expand...
Click to collapse
FRP doesn't work like that , only your previous Google Account can unlock the device , so Google know it's you who has reset your device.

Tab S6: Factory Reset with Stock ROM and still getting "protected by Knox Cloud Service"

Recently purchased a used Galaxy Tab S6. I was warned it had a warning about the bootloader being unlocked. No big deal. The seller couldn't remember his Samsung account credentials so we couldn't factory reset at time of purchase via Settings. No big deal. I went into Download Mode and relocked the bootloader. I went into Recovery Mode and Factory Reset.
Then I ran into "This tablet is protected by Know Cloud Service. To continue setup, connect to a wi-fi or mobile network." I've done that (since I can't skip the step) and get the dreaded "Can't create work profile" error and that's as far as the set up will go.
So I used Odin to flash the latest stock ROM and factory reset again and wiped the cache and I'm still having that problem.
In download mode, I've confirmed that Knox has been tripped.
I've googled like mad and I'm not finding a solution. Can anyone help me out? I'd prefer to stay on Stock ROM so there are no hardware issues (particularly with the SPen) as I'm planning to use this device extensively for note-taking (with OneNote). However, I'm open to custom ROM if that's my best/easiest/simplest route.
Thanks in advance!
If you're able, unlock the bootloader again. When you flashed with Odin, did you use the CSC or HOME_CSC file?
V0latyle said:
If you're able, unlock the bootloader again. When you flashed with Odin, did you use the CSC or HOME_CSC file?
Click to expand...
Click to collapse
I used CSC. As I understand it, that is the "deeper" reset option.
snick17 said:
I used CSC. As I understand it, that is the "deeper" reset option.
Click to expand...
Click to collapse
Correct, that wipes user data.
Unlock the bootloader again, which will wipe the device (again), and see if it's removed the FRP. If not, you should be able to flash TWRP, from which you should be able to flash this to disable the FRP.
I can't access the developer options because I can't get through the setup wizard. So I can't flip the OEM Unlocking so the download mode doesn't give me the option to unlock. I can connect to ADB via the Recovery Mode but Fastboot doesn't see it so I can't do "oem unlock." Are there any other methods to unlock it? My friend Google hasn't found any yet.
Seller was able to login to both his Google and Samsung accounts and remove the device from them. That got me through the 100% Know Enrollment Service before it hung up in the "update" portion again. He was also able to send a message to the tablet from the Samsung account to try and release it further but, of course, since I've wiped it, that message can't get through.
I'm getting desperate. I might have bought a paperweight! Any once else have a suggestion?
Checked with the seller. He bought it from Kijiji as well from the original owner. It's always been a personal device, never an institutional one.
Last night's searching of the internet determined that the device is in "prenormal" status so I'm just going to wait 7 days and reboot. That might be sufficient. Nothing to lose at this point.

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