Xperia Z2 Interface has stopped Error. - Xperia Z2 Q&A, Help & Troubleshooting

Hello there!
So, my son played minecraft on my phone yesterday and somehow made it upgrade to the latest stock firmware (6.0?).
And now when I boot it up I get a black screen and a small box saying (in swedish) "Unfortunately the interface has stopped",
and every time I click "OK" it comes back up again. I can't access recovery either, plus, when I plug it in to my PC it's recognized
as my Z2, but I have no access to either the memorycard or the phone storage.
I have tried using ADB to make it go into recovery, but the command window just say "Waiting for device" and does nothing, or
say that the device is unauthorized.
Sony PC Companion says that I have to "Swipe down and choose MTP".
So I can't get into the settings on the phone, can't use ADB, and no access to the recovery menu.
Previous CFW was eXistenZ 5.1.1 (I think) with the TWRP recovery.
Can anyone help me get this baby back functional again?

When you (or your son) update to Android 6, you lost the recovery, that have it before.*
Now, connect the phone to computer with Pc Companion for example and repair the software.*
Program Pc Companion will guide you for steps that need to REPAIR your phone.

Monipeev said:
When you (or your son) update to Android 6, you lost the recovery, that have it before.*
Now, connect the phone to computer with Pc Companion for example and repair the software.*
Program Pc Companion will guide you for steps that need to REPAIR your phone.
Click to expand...
Click to collapse
Like I wrote in the first post, PC Companion only tells me to "Swipe down and choose MTP".
No matter what I do in that program, it doesn't connect with the phone.

The issue has been solved.
I downloaded Xperia Companion, when it told me to activate the MTP function again.
So I removed the USB cable, clicked Software Repair and skipped along.
Then I plugged the phone back in and waited while it was initializing the repair.
After about 10 minutes it told me to remove the USB cable and turn off the phone.
So I did that, then it said to hold the Vol Down button while plugging it back in.
After that it began the software repair which lasted about 1 hour, and now it's on 6.0.1
fully functional.

That's what I recommend you do the program Pc Companion, but ultimately you deal with the new program of Sony, Xperia Companion, I'm glad you're able to handle.

Related

x10a + bricked + unable to get flashmode or windows to detect

Hi Guys!
My original x10a was sold to a close friend of mine, whom accidently accessed the xRecovery menu, and select to delete the SYSTEM and DATA partition.
Now he is stuck on a endless loop of being on the Sony Ericsson boot logo text screen.
Only way to power off the phone is to physically remove the battery.
Anyways, I am trying to complete a factory reset with the 2.1 firmware, so far, I am out of luck.
I have WIN 7 x64 running, with both 32-bit 64-bit JAVA SE and development
I also have installed Android SDK, wit all the possible packages, including USB Driver Revision 4
I also have Flashtool downloaded from this website, which included the SEMC drivers.
Problem is...I cant get the computer to recognize the phone at all.
I tried even Sony Update Software as well as Companion software, with no luck.
I am physically in flash mode ... solid green LED, but the computer is not detecting the phone at all.
Flashtool is advising to connect my Xperia phone, when clearly my phone has the solid green LED with black screen (hold down back button and connecting the USB)
First I thought it was the cable, which I replaced with a OEM one, still no luck.
I removed the SD card, 16gb from the phone, and connected through my computer for flash memory sticks drive (all in one), and the card was blank.
I am presuming my friend would have deleted SDCARD data as well
So, now I am stuck in a limbo, how do I fix this?
just to give you hope, if you see the se logo that means that your phone isn't bricked.
it's probably some driver that's not installed properly. I'll let someone with real knowledge explain whatto do.
Something like this happened to me. I know it sounds stupid, but have you tried rebooting your computer?? I did that, and it worked again.
Uninstall SEUS,PC Companion and then reboot the PC.
Then download SEUS and install it. Start SEUS , go through the process. It should detect it now.
Can you access xrecovery? If you Can, download a custom ROM, follow the instructions to install.
Don't forget to extract your ROM to sdcard.
Sent from my X10 using XDA App
Hi All!
Thanks for the input, I do appreciate it.
I am at work right now, but will try it this evening and let you know how it proceeds.
Just as an FYI, I did restart my computer once the Java, SE Companion, SEUS, and Google SDK were installed, still had no luck, but I will try again
To access the xRecovery, it is pressing back button couple of times right?
But the SD is blank, should I use a PC to initialize the SDcard with Xrecovery and everything?
Try this steps...
1-Download a custom ROM to your sdcard and extract. (Use your PC)
2-Reboot your x10 and press a back buton many times.
3-Make following in Xrecovery
*Factory reset
*Wipe cache partition
*Wipe dalvik cache
*Wipe Battery stats
*Install custom ZIP
*Reboot
*Let the phone 5 minutes alone please...
Sent from my X10 using XDA App
you gotta uninstall seus and pc companion, and uninstall all the x10 drivers, then reinstall seus and pc companion
Hi why don't you use flashtool to flash a new rom? I had read in somewhere else here about this tool and seems to work flawlessly to recover bricked xperia..
End of Life ....
Hi Guys!
Sorry for the late reply,
Been extremely busy with work.
Anyways, it seems I got myself a malfunctioning motherboard or broken/damaged usb connector.
Thus, I can't do anything, it is going to cost me $150 bucks to repair.
I cant get into flash mode, as soon as I do that (the green led), windows states that USB device has malfunctioned and my Xperia continuous to the boot logo screen and stuck there.
I tried just about everything, unless anyone else knows better way?
Just to prove the USB connector is damaged, the wall-charger is not even working when the USB is connected
This sounds really extreme. Can you charge the phone? Can you connect the phone to the computer and get a solid green light - ie - flash mode?
I've encountered a similar problem, the battery is completely drained, so much so that it can not connect to the wall charger, can not connect to anything at all.. just gives three flashes of red led then stops.
The only solution is to charge the battery for a few minutes in another X10 and then with enough power, get back into the phone for long enough to re-establish charge being sent to the battery.
IF you have charge and are able to get to the white SE logo, you just need to use the SEUS software to force restore of the stock firmware.
karthigan said:
Just as an FYI, I did restart my computer once the Java, SE Companion, SEUS, and Google SDK were installed, still had no luck, but I will try again
Click to expand...
Click to collapse
Just one more question, have you tried changing the USB port? Sometimes the device ID gets messed up and the only way is to switch to another USB port and make sure the phone connects to the computer with the USB cable and that you have a device id.
EDIT: Worth looking into these two threads;
http://forum.xda-developers.com/showthread.php?t=1034997
http://forum.xda-developers.com/showthread.php?t=1032864
Problem is I am not sure what your exact problem is as I would like to help more!
The newest version of Flash Tool has drivers package included, it worked for me without installing (or reinstalling) SEUS or PC Companion. Look for a 'drivers' subfolder inside the extracted files.
Can you charge the phone?
My USB port has completely died and I've not a working phone even, so I'm unable to work on custom kernels or anything - I don't have an X10 any-more until this USB port on the phone gets re-soldered

[Solved] stuck half way trying to root and now phone is stuck at SE logo

I was following the exact step-by-step guide here:
http://forum.xda-developers.com/showthread.php?t=1196808
and after I flashed the kernel downgrade, unplugged USB, power up the phone and immediately plug in after the vibrate, I never got the message in the next step that says "Connected Device: X10", and the "Root" button on the flash tool never became available.
Now my phone is permanently stuck at the "Sony Ericsson" black screen, it won't even turn off. I checked device manager and there are 2 hardware without any drivers. one of them says "Modem Device on High Definition Audio Bus", and the other says "SM bus controller". Does this have anything to do with my problem?
I'm running Win XP SP3, I tried to let it automatically search for drivers but it didn't find anything. I went to:
http://forum.xda-developers.com/showthread.php?t=1193066
and downloaded those drivers, but have no idea how to use them. Tried to use device manager to look for drivers in the downloaded folder and it doesn't recognize anything.
What now? At this point I don't care if I can still root my x10 or not, I just want to fix it so I can use it again. I tried PC Companion but it won't even recognize my phone, keeps telling me to enable USB when I can't even get past the SE screen.
You should try flashing a new ftf firmware bundle, then try the steps again.
ok finally fixed... had to use a friend's computer who is running win7 and actually automatically installed the drivers. everything went as explained on the guide... I guess the guide is not win xp friendly then

SEMC USB Driver won't install

Hello,
i got a little Problem with my X10 (2.3.3 - rooted) and my Notebook (Acer - Win 7 64 bit).
I tried all ways to install the driver to use USB-Debugging but it won't install. The Device-Manager still tells me SEMC USB as unknown
I tried the usual way, start the phone with holding 'back', install the drivers manually...
Are there any other ways to get it working ?
Same goes for me,
Device manager states that the device is unknown, flashtool not working, PC companion no hope (connected to different USB ports including those of the motherboard).
it used to work but no chance now.
it charges normally from the USB (Orange LED) but would not connect to the PC.
Details:
Windows 7 x64
Gigabyte X58A-UD3R
Bootloader Unlocked Xperia X10 with 2.3.3 ROM and Doom's Kernel (the latest one)
The guy here says it is related to either windows windows update or faulty cable
http://android.modaco.com/topic/347751-flash-mode-not-working/
Didn't help...
But installing PC Companion did it
PC Companion install drivers automaticlly,that is the best solution.
RQ-1 said:
Didn't help...
But installing PC Companion did it
Click to expand...
Click to collapse
Sent from my xperia "z10i"
I tried removing and installing PC Companion but it didn't work either.
Any help guys?
Changing the computer had no effect as well
You must install SEUS ( Sony Ericsson Update Service ). Only SEUS will install right driver. Problem with SEUS is that when you look on SE official site, they tell you that SEUS for X10 no longer persist, and they guide you to PC companion which is crap.
Try this: try to connect your phone with PC, in flash mode. PC will try to install your phone driver but it can't find it. Then in Action Centar, on PC, (a small flag in sys tray, right down corner of a screen) find solution for this problem, and windows will automatically find SEUS over net. Install and enjoy.
from X10i via XDA premium
tried that but no luck as well (even in flash mode SEUS can not detect the device)
Thank you
hello i found a way and it worked for me download flash tool and extract it look for a folder called drivers in there u will find something called ggsetup-2.2.0.10
run this install it and all done
@huzi7868 thank you for your help
However, that didn't succeed and I reinstalled windows and drivers again, but still not working
Even no luck when the phone is in flashmode
Just tried it on a third Computer and checked the cable but the cable is working on another HTC Desire but not on my Xperia X10 (I mean my X10 cable), however they are both charging
try flashtools, there's a folder called 'drivers' in it, open it and click on the installer
a.monteiro said:
try flashtools, there's a folder called 'drivers' in it, open it and click on the installer
Click to expand...
Click to collapse
I agree, I also have solved in this way.
Download the latest version of Flashtool and after installing it you will find in the "drivers" folder the file "Flashtool-Drivers.exe".
Run it and select the drivers you need. Then connect again your Xperia X10
I really appreciate your help, but I had done that 3 times and on different computers but "USB Device not recognized"
As I sad before, use SEUS to install SEMC USB DRIVER. I have win 7 64bit, and I install driver on it. First, install Update service. When its finished, start Update Service and follow instruction (check "Licence Agree" button, and click next, then pick your phone, X10i I suppose, be carefull there is two X10, One is X10, and other is X10 SO-01b. I pick X10 for myself, and press NEXT. Turn off your phone, press and hold BACK button on phone while connecting with PC via USB. HOLD till you see message to release BACK button. Till then your driver will be installed.
Download SEUS from here http://www.megaupload.com/?d=SBDVZ3DG
@Dzufa Thank you, but I had done that before and tried it again, whenever I connect the phone pressing the back button the green LED illuminates and "USB device is not recognized" appears and nothing happen after that, SEUS just behaves like nothing is connected.
Try with this one. And I think you must be online, because SEUS must download some files.
I really did that and of course updated SEUS, as I said green LED illuminates and nothing happens even in flash tool (it used to work for ages but suddenly it stopped, it only charges)
BTW, I had flashed many kernels and ROMs before it happened so I am quite familiar with flashtool and SEUS, I unlocked the bootloader using 9lucas method and it worked after that I installed XSP ROM and the USB worked as well, however after 2 weeks or so, one day I left it connected it to the PC and I found that the phone turned off and refused to power on, I left it for a while in the charger then powered it on and it powered on, then it has refused to connect to the PC through USB since then.

Can't connect to Sony PC companion

My computer connects fine to my Z2 tablet via usb, both when in mtp-mode as well as in mass storage mode. I can browse the content the tablet via computer.
However Sony's own software, the pc companion can't find the tablet at all. There is no error message, just a complete blank when it is searching for the tablet.
I'm running Windows 7 and have tried uninstalling, reinstalling both the software and drivers but to no luck.
Anyone else with this problem or suggestion how to solve it?
Gnopps said:
My computer connects fine to my Z2 tablet via usb, both when in mtp-mode as well as in mass storage mode. I can browse the content the tablet via computer.
However Sony's own software, the pc companion can't find the tablet at all. There is no error message, just a complete blank when it is searching for the tablet.
I'm running Windows 7 and have tried uninstalling, reinstalling both the software and drivers but to no luck.
Anyone else with this problem or suggestion how to solve it?
Click to expand...
Click to collapse
I couldnt get it to work either, tried everything, even wiping the tablet.
However what worked for me was connecting the Tablet through wifi. With that I could see the tablet in PC companion, however I still cant get USB connection to work. So try Wifi?
I had the same problem. Could fix it this way:
plug in usb-cable only to your computer
start connection-progress within the software
plug in the other end of the usb-cable when prompted to connect your computer and tablet
voilĂ !
I never imagined, the connection-order of the usb-cable would make any difference, but it works now (whyever).
If it doesn't work for you, download, install and run the update service (http://www.sonymobile.com/global-en/tools/update-service/), follow the instructions until your computer installs new drivers (don't wipe your device and don't apply any update, just abort the progress at this point) and try again the steps above.
woggly4 said:
I had the same problem. Could fix it this way:
plug in usb-cable only to your computer
start connection-progress within the software
plug in the other end of the usb-cable when prompted to connect your computer and tablet
voilĂ !
I never imagined, the connection-order of the usb-cable would make any difference, but it works now (whyever).
If it doesn't work for you, download, install and run the update service (http://www.sonymobile.com/global-en/tools/update-service/), follow the instructions until your computer installs new drivers (don't wipe your device and don't apply any update, just abort the progress at this point) and try again the steps above.
Click to expand...
Click to collapse
Tried the above and still no luck.... Does anyone have any other suggestions? The tablet is recognized as a MTP device but will not connect to PC Companion. Ironically, when I first downloaded PC Companion, it did briefly connect to the device but it looked like additional windows drivers may have installed (?). I abruptly lost connection and have not been able to get it back. Any help would be greatly appreciated. Thanks
I had same issue as u. I fixed it like this: I switched to a laptop that had windows 7 running on it instead of windows 8. Uninstalled pic companion and redownloaded from Sony site. And installed. I reset the tablet. After reset done. I ran the pc companion then I connected my tab to laptop USB. And now after 15 sec my tab was recognized and prompted for the. 402 update. That is how I fixed it.
Sent from my SGP512 using Tapatalk
SGP561
So I picked up my Verizon LTE Xperia Z2 the other day SGP561, and am having the same issue with not being able to connect the PC Companion. Every time I try to "pair" it with my laptop (running Win 8.1) the PC Companion app tells me the pairing has failed, try again.
I've uninstalled the device from the computer, uninstalled PC Companion, factory reset the tablet, re installed the PC companion and tried again. Every time, it gives me the same error, and just will not pair.
Instructions from Sony
I just had this issue, I assume you solved it but someone else might end up here looking like I did.
These were sent from John @ Sony support for the Z2 (Works for other models too though).
Running the software repair
Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/ and install it on your PC.
Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Please ensure your phone is powered off and not connected to the PC when you begin this process. You are not required to connect the phone until after step 10.
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps
Just did this myself and I am back up and running (Pitty it happened in the first place though)
Having reinstalled Windows it now worked for me..
Hi KapaiKiwi,
Thanks a lot for your instructions. After to navigate through the web whithout success (and reading very strange solutions) I have followed your procedure and finally I have fixed my Xperia LT15i.
I had deleted services and applications in order to optimize my phone until I reached a point where my USB connection failed. I had no way to reflash it and i felt lost.
This morning I had the plan to get a new phone. Thanks to you I have saved a lot of money!!!
From Barcelona, Catalonia
CATALONIA IS NOT SPAIN

[Q] I flashed the wrong rom

I flashed the wrong rom on my Xperia Z2, I tried fixing it by flashing tft file, but I couldn't even get the device into flashmode (Power + Vol up), It just never vibrates, when I put it in the charger it just keeps blinking red.
What's the proper fix for this? and is this a soft-brick or hard-brick? Please help.
RevolverForce said:
I flashed the wrong rom on my Xperia Z2, I tried fixing it by flashing tft file, but I couldn't even get the device into flashmode (Power + Vol up), It just never vibrates, when I put it in the charger it just keeps blinking red.
What's the proper fix for this? and is this a soft-brick or hard-brick? Please help.
Click to expand...
Click to collapse
Flashmode is not Power button + Volume up. But...
Connect USB to ur computer
Then Hold the Volume Down key on your phone while u connect the USB Cable to the phone.
If you successfully get to flashmode, then u can flash an FTF file for ur phone. (This will also wipe internal sd files if you don't untick 'data' under wipes) Then again, phone might not boot properly if you don't wipe as u said something about custom ROM.
OR Follow these steps I found on Sony website
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
Tried using flashtool with Vol down buut
18/058/2014 23:58:26 - ERROR - Drivers need to be installed for connected device.
18/058/2014 23:58:26 - ERROR - You can find them in the drivers folder of Flashtool.
I'm sure that I have the drivers installed as I tried earlier today to unlock the bootloader through flashtool (which didn't really work out) and it recognized the device just fine.
right now it doesn't even show the Sony logo..I'll try PC Companion method in seconds..
EditC Companion is asking me to make sure that the battery level is above %80, when I was flashing the new rom, the battery level was around %50, should I care about this, or is it just an extra precaution? because I don't really see a way for me to know the battery level.
RevolverForce said:
Tried using flashtool with Vol down buut
18/058/2014 23:58:26 - ERROR - Drivers need to be installed for connected device.
18/058/2014 23:58:26 - ERROR - You can find them in the drivers folder of Flashtool.
I'm sure that I have the drivers installed as I tried earlier today to unlock the bootloader through flashtool (which didn't really work out) and it recognized the device just fine.
right now it doesn't even show the Sony logo..I'll try PC Companion method in seconds..
EditC Companion is asking me to make sure that the battery level is above %80, when I was flashing the new rom, the battery level was around %50, should I care about this, or is it just an extra precaution? because I don't really see a way for me to know the battery level.
Click to expand...
Click to collapse
I'm sure 50% is enough to install through PC Companion unless ur battery is bad.
And do you by anymeans use windows 8? If you do, Did you disable driver signature while installing Flashmode, Fastboot and Z2 drivers from the C:\Flashtool\drivers folder, or where ever u installed flashtool to.
I believe I didn't disable driver signature, I connected the device to a different usb port too just to be sure, my OS is windows 8.1.
PC Companion is updating the phone right now, I'll see how it turns out and report back to you, thanks.
Edit:It worked, my phone is alive, thank you, stanley <3
RevolverForce said:
I believe I didn't disable driver signature, I connected the device to a different usb port too just to be sure, my OS is windows 8.1.
PC Companion is updating the phone right now, I'll see how it turns out and report back to you, thanks.
Edit:It worked, my phone is alive, thank you, stanley <3
Click to expand...
Click to collapse
There's no keeping that Bad Boy down! Cheers mate!

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