Samsung Galaxy A9 Software Update Faliure - Android Q&A, Help & Troubleshooting

I own a Samsung Galaxy A9
I tried to update the firmware from the original lollypop to (maybe) marshmallow
I failed to update using the software, so i updated using smart switch
It went wrong, the update failed.
Now the blue screen with "An error has occured while updating the device software. Use the emergency recvery function in the Smart Switch PC software" appears..
I tried the emergency recovery but it also failed
The only button combination that worked is the power button + volume down --> It restarted, but the same screen appears
I even tried refresing the software with Odin, but it failed.
The phone says "FRP is enabled, not allow download non-FRP aboot binary"
Odin doesn't work
The samsung customer service in singapore (my country) is not able to help. Would really appreciate it if somebody could help me with this.
-Michael

Wrong part of forum!
Mikekaipas said:
I own a Samsung Galaxy A9
I tried to update the firmware from the original lollypop to (maybe) marshmallow
I failed to update using the software, so i updated using smart switch
It went wrong, the update failed.
Now the blue screen with "An error has occured while updating the device software. Use the emergency recvery function in the Smart Switch PC software" appears..
I tried the emergency recovery but it also failed
The only button combination that worked is the power button + volume down --> It restarted, but the same screen appears
I even tried refresing the software with Odin, but it failed.
The phone says "FRP is enabled, not allow download non-FRP aboot binary"
Odin doesn't work
The samsung customer service in singapore (my country) is not able to help. Would really appreciate it if somebody could help me with this.
-Michael
Click to expand...
Click to collapse
This part of the forum is for the Samsung Galaxy S7 Edge, NOT A9!
Try here:
Sub-Forums : Samsung Galaxy A Series

Related

[Q] Firmware upgrade error after fonts install

Hy,
I have a big problem
I have installed on my galaxy tab 2 10.1 GT-P5100 install fonts app and after I changed all the fonts.
After that I got a message on start.
Firmware Upgrade encountered an issue. Please select recovery mode in kies & try again.
I have tried connect to kies and emergency firmware recovery but i haven't got recovery code.
and I have tried firmware upgrade and initialisation but in installationI I get a chinese notice with a OK button, if I click OK, this close the kies windows and nothing happen.
I can not switch download mode and nothing. and I can not turn off the tab..
thank for answers.
have a nice day.

[Q] Soft Bricked ATT Galaxy Note 2 SGH-I317, no way out of samsung note ii screen

Hello everyone,
I was originally on stock 4.3 rom.
I wanted to unlock my ATT Galaxy note 2 so I downgraded to 4.1.1, went to service menu and did the unlock, and it was fine. I then decided to do an update through att servers, which it downloaded and installed. However, after installing, it rebooted to the "Samsung Galaxy Note II" screen, and won't go past that.
I decided to put the 4.1.1 rom that worked on it via odin, and this installed fine, but it still wouldn't go past the "Samsung Galaxy note II" screen.
I then proceeded to using Samsung Kies and did Emergency Recovery. It downloads 4.1.2 firmware on my computer, but when it comes time to put it on to my Galaxy note 2, the phone (in download mode of course) reads at the top "unsupported version" , and kies on my computer tells me "the installation failed due to the samsung sgh-i317 device. Please contact Samsung Services if this problem proceeds."
I did notice however, after using kies, even though it fails, and pressing the power button the "Samsung Galaxy Note II" logo screen does not appear, and the phone just show the screen that says "firmware upgrade encountered an issue. please select recovery mode in kies and try again". I then decided to put the 4.1.1 again thinking that maybe this time it will work, but nope just goes back to "samsung galaxy note II" screen and does nothing. Now, I can use kies to go back to "firmware upgrade encountered an issue. please select recovery mode in kies and try again" or use the 4.1.1 to go back to "Samsung Galaxy Note II" screen and just sit there.....
I don't care about unlocking the phone or not anymore. I don't care about having custom rom or anything. All I want is the original Stock rom 4.3 from AT&T. Can anyone please help me?????
Also, I have been using odin 3.7, the rom that i used that worked (the 4.1.1) is called: KIES_HOME_I317UCALJ2_I317ATTALJ2_215287_REV04_user_low_ship.tar.md5
my phone reads this in download mode:
Odin mode
Product Name: SGH-I317
Custom Binary Download: Yes (1 counts)
Current Binary: Custom
System Status: Custom
Know Warranty Void: 1
RP SWREV: A2
Got same problem
I am in the same boat. I got OTA to 4.3 and I went and downgraded to 4.1.1 to unlock and update and got stuck with error. Can't restore or do anything with the phone now. In ODIN, it got stuck with sboot.bin. It stuck at bootloader.
Thanks.
adilnota5 said:
Hello everyone,
I was originally on stock 4.3 rom.
I wanted to unlock my ATT Galaxy note 2 so I downgraded to 4.1.1, went to service menu and did the unlock, and it was fine. I then decided to do an update through att servers, which it downloaded and installed. However, after installing, it rebooted to the "Samsung Galaxy Note II" screen, and won't go past that.
I decided to put the 4.1.1 rom that worked on it via odin, and this installed fine, but it still wouldn't go past the "Samsung Galaxy note II" screen.
I then proceeded to using Samsung Kies and did Emergency Recovery. It downloads 4.1.2 firmware on my computer, but when it comes time to put it on to my Galaxy note 2, the phone (in download mode of course) reads at the top "unsupported version" , and kies on my computer tells me "the installation failed due to the samsung sgh-i317 device. Please contact Samsung Services if this problem proceeds."
I did notice however, after using kies, even though it fails, and pressing the power button the "Samsung Galaxy Note II" logo screen does not appear, and the phone just show the screen that says "firmware upgrade encountered an issue. please select recovery mode in kies and try again". I then decided to put the 4.1.1 again thinking that maybe this time it will work, but nope just goes back to "samsung galaxy note II" screen and does nothing. Now, I can use kies to go back to "firmware upgrade encountered an issue. please select recovery mode in kies and try again" or use the 4.1.1 to go back to "Samsung Galaxy Note II" screen and just sit there.....
I don't care about unlocking the phone or not anymore. I don't care about having custom rom or anything. All I want is the original Stock rom 4.3 from AT&T. Can anyone please help me?????
Also, I have been using odin 3.7, the rom that i used that worked (the 4.1.1) is called: KIES_HOME_I317UCALJ2_I317ATTALJ2_215287_REV04_user_low_ship.tar.md5
my phone reads this in download mode:
Odin mode
Product Name: SGH-I317
Custom Binary Download: Yes (1 counts)
Current Binary: Custom
System Status: Custom
Know Warranty Void: 1
RP SWREV: A2
Click to expand...
Click to collapse
Download 4.3 Kies firmware..since you excepted the OTA over the "servers".. flash it via Odin..Once it passes boot into recovery and do factory reset.. should fix it
Sent from my SCH-I605 using xda app-developers app
Got it to work.
lacoursiere18 said:
Download 4.3 Kies firmware..since you excepted the OTA over the "servers".. flash it via Odin..Once it passes boot into recovery and do factory reset.. should fix it
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Thanks...I got it to work again flash via ODIN following this thread
http://forum.xda-developers.com/showthread.php?t=2589891
You can download the firmware without bootloader here. I download and ran via ODIN and my note 2 ATT back to normal.
http://d-h.st/DGZ
lacoursiere18 said:
Download 4.3 Kies firmware..since you excepted the OTA over the "servers".. flash it via Odin..Once it passes boot into recovery and do factory reset.. should fix it
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
same thing happened to my note 2 i317. it was running on 4.4.2, downgrade it to 4.1.1, successfully unlock it. but my son tried to update it ota. now its stuck on Samsung logo and won't get to recovery mode. I tried flashing the 4.1.1 firmware again but it just won't pass the Samsung logo and cant get it to recovery mode. please help me
For unlock i371 we have 2 ways:
1)If your phone have 4.1.2 or less you jast need to try unlock codes:
*#197328640#
Select [1] UMTS > [1] Debug Screen > [8] Phone Control > [6] Network Lock > Options [3]Perso SHA256 OFF >After choosing this option, wait about 30 seconds.
Then go back one step by pressing the Menu button and then select Back.
This will take you to [6] Network Lock options
Choose [4] NW Lock NV Data INITIALLIZ
Wait for a minute then reboot your phone.
Insert a SIM Card from a non-AT&T carrier
IF it not help to you, you need downgroad FW.
2) if you have 4.2.2 or more(4.3, 4.4.2.)
You need to wach this video and unlock your device! youtube.com/watch?v=KVrhNO__9JY
You need downgroad MODEM FW(NOT ANDROID VERSION!!!) and use *#197328640# from 1 step.
Have fun!
thank u very much
If you don't know this, watch "The Brick" from rirozizo: https://www.google.com/url?sa=t&rct...=yeCRBYPIcdesj7y16z2WIw&bvm=bv.83339334,d.c2E

[Q] URGENT Help? Firmware upgrade encountered

Hi my phone has been in a boot loop and it is on stock firmware, and when I flashed it It does nothing but takes me to the odin mode and say, "Firmware upgrade encountered an issue. Please use Software Repair Assistant and Try again later". This is the only thing that boots up recovery will not work how can I flash the original stock on there? It is a verizon Samsung Galaxy 4g LTE "GT-I9305" If you could help that would be great.
What the screen says in odin.
Odin Mode
Product Name: SCH-I535 (This can't be right because I looked up the phone and its GT-I9305)
Current Binary: Samsung Official
System Status: Official
QualComm SecureBoot: Enable
Bootloader AP SWREV: 2
Was able to fix the issue however when it boots up it will automatically turn off or when you swipe it just shut off.

Unable to install Stock Rom, unable to enter recovery mode

Hi, I have S6 Edge (SM-G925I). I have mistakenly bricked my device. It is running on Android 5.1.1. I tried rooting my device with CF-Auto Root. and since then i had this error on on the top left corner of my boot screen it is written in red and it says "Recovery is not seanandroid enforcing". i was really annoyed by this and tried to get back to my Stock ROM via Smart Switch. Unfortunately it failed. since then i am not able to enter recovery mode. Every time I try by pressing the 3 buttons, it shows up on a Cyan screen with this written "An error has occurred while updating the device software. Use emergency recovery function in the smart switch pc software". following that whenever i run Smart Switch it says that my device is not supported. I went through many sites over the internet however none solved my problems. i'm desperate for help. Please help me
http://forum.xda-developers.com/galaxy-s6-edge/general/sm-g925f-s6-firmware-thread-t3078841
Did you try following this thread?

Newbie trying to fix a bootlooping S3 Tab

I looked at the 5 threads that were suggested as soon as I typed in the subject. Cool feature!!!
So my wife's S3 Tab is stuck in a bootloop. I tried wiping cache and factory reset. Didn't work. I have not enabled developer mode and I can't now as it is stuck in a bootloop (duh me!).
I tried to flash stock firmware using Odin 3.14 and I got a fail.
Now the tab is flashing this message. Blue screen and white text.
"An error has occurred while updating the device software. Use the emergency recovery function in the smart switch PC software"
How can I fix this? Please help!
zolog said:
I looked at the 5 threads that were suggested as soon as I typed in the subject. Cool feature!!!
So my wife's S3 Tab is stuck in a bootloop. I tried wiping cache and factory reset. Didn't work. I have not enabled developer mode and I can't now as it is stuck in a bootloop (duh me!).
I tried to flash stock firmware using Odin 3.14 and I got a fail.
Now the tab is flashing this message. Blue screen and white text.
"An error has occurred while updating the device software. Use the emergency recovery function in the smart switch PC software"
How can I fix this? Please help!
Click to expand...
Click to collapse
Hello. As far as I know, if you do not have OEM Unlocking enabled, you cannot flash anything through ODIN.
However, you should be able to flash stuff in the green screen you are in.
Download the *proper* stock firmware from sammobile.
By proper, I mean, if your tab has no sim then download for T820
and if it does Download for T825. Then download with the proper CSC code. (it is basically the region you bought the tab from. Look it up).
Download and flash with ODIN 3.14. You can flash stock roms from the Error screen you're in. Also be sure that you're flashing everything properly and have the proper drivers by following everything here: https://android.gadgethacks.com/how-to/use-odin-flash-samsung-galaxy-stock-firmware-0182037/
press the thanks button on the bottom right of my post if i helped. Means a lot

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