Moto E with serious problem...Bricked? - Moto E Q&A, Help & Troubleshooting

Hi guys,
i hope somebody can help this Moto E.
I gift this moto E to a lady, and for this i can't do much test. She is in another country, but she is very smart and she can do nearly all
The model is a dual sim bough in Italy from Amazon, version XT1022. Some days ago, it blocked... without reason. It had continusoly "Unfortunately, Google play service stopped". She tried to do simple things, nothing. Than she tried to do an hard reset with the menu in Android, After this, at boot it went directly in the service menu
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Then she tried factory reset , recovery and some other try and it started asking to put language etc etc, but immediatly get the same error she had from beginning:
Than she give the phone to a general services, cause in Armenia doesen't exist Motorola, and now the situation is as the video.
https://www.youtube.com/watch?v=VeC0TTNOgsU
Please help her, it's so much important this phone for her
Many thanks to all
Ale

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Install a custom rom, recomend a cm12, cm13.

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Do you think is better than try with a stable original FW?
Thanks

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yes

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alechef said:
Hi guys,
i hope somebody can help this Moto E.
I gift this moto E to a lady, and for this i can't do much test. She is in another country, but she is very smart and she can do nearly all
The model is a dual sim bough in Italy from Amazon, version XT1022. Some days ago, it blocked... without reason. It had continusoly "Unfortunately, Google play service stopped". She tried to do simple things, nothing. Than she tried to do an hard reset with the menu in Android, After this, at boot it went directly in the service menu
Then she tried factory reset , recovery and some other try and it started asking to put language etc etc, but immediatly get the same error she had from beginning:
Than she give the phone to a general services, cause in Armenia doesen't exist Motorola, and now the situation is as the video.
https://www.youtube.com/watch?v=VeC0TTNOgsU
Please help her, it's so much important this phone for her
Many thanks to all
Ale
Click to expand...
Click to collapse
Based on what I saw in the video, the bootloader is still locked. With the bootloader locked you will not be able to install a customer recovery or a custom ROM. The only way to revive this device is by fastboot flashing the factory stock firmware. You can do this with a locked bootloader because the firmware is signed by Motorola. Give this thread a look through. Looks like pretty solid instructions to unbrick this thing.
Sent from my Nexus 6 using XDA-Developers mobile app

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Hi dear, which thread you are speaking about? can you give me link?
Thanks

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alechef said:
Hi dear, which thread you are speaking about? can you give me link?
Thanks
Click to expand...
Click to collapse
Sorry, I forgot to post the link. This will be the only way to restore the device. Here ya go.
http://forum.xda-developers.com/showthread.php?t=2759495
Sent from my Nexus 6 using XDA-Developers mobile app

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Hi, i just found it before, but the stock FW link is death :'( Any suggestions? She has Xt1022, i don't know which version of Android
Thanks

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Those are no the original FW, yes?
http://forum.xda-developers.com/showthread.php?t=2755857

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Or this one?
http://forum.xda-developers.com/moto-e/development/rom-stock-motorola-lollipop-rom-t3167111

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alechef said:
Those are no the original FW, yes?
http://forum.xda-developers.com/showthread.php?t=2755857
Click to expand...
Click to collapse
I do believe this thread contains the factory images signed by Motorola so they can be installed with fastboot with a locked bootloader.
Sent from my Nexus 6 using XDA-Developers mobile app
---------- Post added at 03:52 PM ---------- Previous post was at 03:50 PM ----------
fast69mopar said:
I do believe this thread contains the factory images signed by Motorola so they can be installed with fastboot with a locked bootloader.
Sent from my Nexus 6 using XDA-Developers mobile app
Click to expand...
Click to collapse
Just for clarification, this thread does contain the factory image that you will need.
Sent from my Nexus 6 using XDA-Developers mobile app

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Thanks much dear
From photo and video you can understand what androd is installed?
Take lollipop from here, http://forum.xda-developers.com/moto-e/development/rom-stock-motorola-lollipop-rom-t3167111, is bad idea ?
Thanks much
Ale

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alechef said:
Those are no the original FW, yes?
http://forum.xda-developers.com/showthread.php?t=2755857
Click to expand...
Click to collapse
Download the stock Motorola firmware from here. I would use this thread.
Sent from my Nexus 6 using XDA-Developers mobile app

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Not starting Phone
first i've just flash the stock ROM on my moto e and then install the OTA update of android kitkat 4.4.4 and now phone is not starting what should i do I am in trouble pls help ??
whenever i press button there's no response but when i switch it to charging then i press button then notification pulse light start blinking only device is not starting pls help me pls ??

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KayneXDA said:
first i've just flash the stock ROM on my moto e and then install the OTA update of android kitkat 4.4.4 and now phone is not starting what should i do I am in trouble pls help ??
whenever i press button there's no response but when i switch it to charging then i press button then notification pulse light start blinking only device is not starting pls help me pls ??
Click to expand...
Click to collapse
Have you tried to use the correct button combination to enter recovery or to enter the bootloader? Also, I'm assuming that you have unlocked the bootloader since you said you flashed the stock firmware. Did you flash the stock firmware using fastboot?
Next question, have you ever rooted or installed a custom recovery on this device?
Use these steps to see if you can enter recovery:
Turn off your Moto E.
Press power + volume up and volume down keys at the same time.
Keep pressing the buttons for about 3 or 4 seconds.The boot menu should be then displayed on your device.
Use the volume down button in order to scroll down until you highlight the recovery option and then press volume up key once.
You should see the Android logo displayed on your Moto E.
At that point press Volume Up and Volume Down buttons for about 5 seconds and press power button once.
In the end the recovery mode menu should be displayed on your phone.
Once you are in recovery mode select wipe data/factory reset.
Then select the reboot option and see if your phone will boot normally.
If for some reason you cannot enter the bootloader menu to select any of the options, connect your Moto E to your PC and look at the device manager to see what your PC recognizes your device as?
Let me know how it goes. Try to be as specific as possible in your next post if you see an error or something happen on the screen. Try to give as much detail as possible.

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@KayneXDA - You have completely killed the phone. There are threads warning never to do what you just did.
http://forum.xda-developers.com/moto-e/general/warning-downgrading-information-moto-e-t3062859​ @alechef - Download latest Factory Firmware Image for that Model of Moto E. Bootloader can be locked. Your making this more complicated than it needs to be.
Firmware Images: http://forum.xda-developers.com/showthread.php?t=2755857
Fastboot Tutorial: http://forum.xda-developers.com/showthread.php?t=2759495

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fast69mopar said:
Have you tried to use the correct button combination to enter recovery or to enter the bootloader? Also, I'm assuming that you have unlocked the bootloader since you said you flashed the stock firmware. Did you flash the stock firmware using fastboot?
Next question, have you ever rooted or installed a custom recovery on this device?
Use these steps to see if you can enter recovery:
Turn off your Moto E.
Press power + volume up and volume down keys at the same time.
Keep pressing the buttons for about 3 or 4 seconds.The boot menu should be then displayed on your device.
Use the volume down button in order to scroll down until you highlight the recovery option and then press volume up key once.
You should see the Android logo displayed on your Moto E.
At that point press Volume Up and Volume Down buttons for about 5 seconds and press power button once.
In the end the recovery mode menu should be displayed on your phone.
Once you are in recovery mode select wipe data/factory reset.
Then select the reboot option and see if your phone will boot normally.
If for some reason you cannot enter the bootloader menu to select any of the options, connect your Moto E to your PC and look at the device manager to see what your PC recognizes your device as?
Let me know how it goes. Try to be as specific as possible in your next post if you see an error or something happen on the screen. Try to give as much detail as possible.
Click to expand...
Click to collapse
I insalled the CM 4.4.4 first then i install CM 13 marshmallow then again i install CM 11 (4.4.4) cz marshmallow is lagging so much then i just flash my phone in stock ROM 4.4.2 via fastboot then i just updated the phone to 4.4.4 now m stuck.
there is no response from the phone i've tried every key combination nothing nothing NO RESPONSE :crying::crying:
what should i do pls ??

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lost101 said:
@KayneXDA - You have completely killed the phone. There are threads warning never to do what you just did.
http://forum.xda-developers.com/moto-e/general/warning-downgrading-information-moto-e-t3062859​ @alechef - Download latest Factory Firmware Image for that Model of Moto E. Bootloader can be locked. Your making this more complicated than it needs to be.
Firmware Images: http://forum.xda-developers.com/showthread.php?t=2755857
Fastboot Tutorial: http://forum.xda-developers.com/showthread.php?t=2759495
Click to expand...
Click to collapse
Is there anything i can do ??

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KayneXDA said:
Is there anything i can do ??
Click to expand...
Click to collapse
Moto G (1st Gen) got a 5.0 unbrick method recently. Nothing for Moto E (1st Gen) at this time - that I'm aware of.
Follow this thread for developments: http://forum.xda-developers.com/moto-e/general/unbricking-hard-bricked-moto-e-t3306809