Dear All,
I have recently purchased s6 edge plus verizon phone . I tried to update my phone from lollipop to marshmallow but i am not able to update it. I am using T mobile connection in this cell phone.
I tried to use smart switch to push the update from lappy to phone. It didn't work out.
Also tried to update from phone directly, it didn't work out.
Could you please sent me any link or steps to proceed further.
Did u get through this.
Avinash804029 said:
Dear All,
I have recently purchased s6 edge plus verizon phone . I tried to update my phone from lollipop to marshmallow but i am not able to update it. I am using T mobile connection in this cell phone.
I tried to use smart switch to push the update from lappy to phone. It didn't work out.
Also tried to update from phone directly, it didn't work out.
Could you please sent me any link or steps to proceed further.
Click to expand...
Click to collapse
Avinash804029 said:
Dear All,
I have recently purchased s6 edge plus verizon phone . I tried to update my phone from lollipop to marshmallow but i am not able to update it. I am using T mobile connection in this cell phone.
I tried to use smart switch to push the update from lappy to phone. It didn't work out.
Also tried to update from phone directly, it didn't work out.
Could you please sent me any link or steps to proceed further.
Click to expand...
Click to collapse
Please follow the instruction here to update your verizon device.
http://www.verizonwireless.com/support/samsung-galaxy-s6-edge-plus-update/
To install upgrade assistant on your pc, just plugin the device with USB, popsup with install software, do it and open application. Re-connect the device to check the updates and install. I've followed same instructions with no data loss.
Worked great for me. The only problem I had was the phone kept popping out of software installation mode into mtp mode. I eventually realized that to get it to stay I needed to keep the phone locked while plugged into the USB drive.
Related
Hi, I have a samsung galaxy s3 international version and it is running android jelly bean 4.2.1, I manage to get the phone into download mode (power+home+volume down button) but when I tried to downgrade or upgrade or root the device via odin, it starts the process normally but it gets stuck in the middle of the process and it fails, I even tried to factory reset the phone and then do the process but it also doesn't work (please check the image)...PLEASE HELP, I want to remove this version from my phone....
(Problem Solved!)
Download the correct stock rom for your country, from sammobile and flash with odin. Follow guides here in stickies. If it still fails then you may require service centre.
WeamHanosh said:
Hi, I have a samsung galaxy s3 international version and it is running android jelly bean 4.2.1, I manage to get the phone into download mode (power+home+volume down button) but when I tried to downgrade or upgrade or root the device via odin, it starts the process normally but it gets stuck in the middle of the process and it fails, I even tried to factory reset the phone and then do the process but it also doesn't work (please check the image)...PLEASE HELP, I want to remove this version from my phone....
Click to expand...
Click to collapse
that thing happened to me many times due to loose connection of the usb cable or the port. changing the usb port solved the issue for me. tried that?
sriram231092 said:
that thing happened to me many times due to loose connection of the usb cable or the port. changing the usb port solved the issue for me. tried that?
Click to expand...
Click to collapse
Thought it was my device only with that losing connection .... i get it alot and swapping port does not always fix it.
Thanks everyone, it worked
WeamHanosh said:
Thanks everyone, it worked
Click to expand...
Click to collapse
Good news......edit the thread title and put.......(solved) in it
I am trying to install the Android 4.3 update released yesterday. I have a Galaxy S4 SCH-i545 (Verizon). The phone currently runs stock firmware and is not rooted. When I press install now, the phone reboots, looks like it is updating, than says error and restarts. A message pops up when the phone restarts stating the update failed due to error 402. I tried to update via Kies, but it says there is no available update in Kies, but my phone says the update is available. Please help me with this issue. I have a lot of data on the phone and I need my warranty to stay intact, so no Odin please.
Error 402
bistwo1 said:
I am trying to install the Android 4.3 update released yesterday. I have a Galaxy S4 SCH-i545 (Verizon). The phone currently runs stock firmware and is not rooted. When I press install now, the phone reboots, looks like it is updating, than says error and restarts. A message pops up when the phone restarts stating the update failed due to error 402. I tried to update via Kies, but it says there is no available update in Kies, but my phone says the update is available. Please help me with this issue. I have a lot of data on the phone and I need my warranty to stay intact, so no Odin please.[/QUOT
I have the same issue. Anybody have any insight ??
Click to expand...
Click to collapse
walshdroid said:
bistwo1 said:
I am trying to install the Android 4.3 update released yesterday. I have a Galaxy S4 SCH-i545 (Verizon). The phone currently runs stock firmware and is not rooted. When I press install now, the phone reboots, looks like it is updating, than says error and restarts. A message pops up when the phone restarts stating the update failed due to error 402. I tried to update via Kies, but it says there is no available update in Kies, but my phone says the update is available. Please help me with this issue. I have a lot of data on the phone and I need my warranty to stay intact, so no Odin please.[/QUOT
I have the same issue. Anybody have any insight ??
Click to expand...
Click to collapse
same problem here...anyone??
Click to expand...
Click to collapse
Maybe similar issue in Verizon can help understand the problem
https://community.verizonwireless.com/thread/785863
Check this out! You , YES! you are an " Android ". Not your phone but U.
Software Upgrade Assistant
Fixed mine! I was also getting the 402 error and the Verizon store had no idea what to do when soft resets didn't work. They told me to do a hard reset when I got home.
I connected to my pc with usb and in the popup (windows 8.1) I selected to install the software upgrade assistant. I ran the assistant and after 10min or so and a phone reboot it said update complete. After that I unplugged my phone from the pc and checked the software update on the phone. It said there was still an update to run so I downloaded and installed it in about 20min and it worked. Now it's up to date.
Hope this helps someone.
need software upgrade assistant file
I delete My file from my phone is there any way you can send me the file
thank you
sublucent said:
Fixed mine! I was also getting the 402 error and the Verizon store had no idea what to do when soft resets didn't work. They told me to do a hard reset when I got home.
I connected to my pc with usb and in the popup (windows 8.1) I selected to install the software upgrade assistant. I ran the assistant and after 10min or so and a phone reboot it said update complete. After that I unplugged my phone from the pc and checked the software update on the phone. It said there was still an update to run so I downloaded and installed it in about 20min and it worked. Now it's up to date.
Hope this helps someone.
Click to expand...
Click to collapse
Sorry, it's been awhile. I no longer have any of the files.
pmontu said:
I delete My file from my phone is there any way you can send me the file
thank you
Click to expand...
Click to collapse
EDIT: Adding what I did to solve this at the bottom.
Hey everyone. Thanks for your time. I'm new to this forum and in a bit of a panic as this is the first time my phone's been so far gone I couldn't find an easy guide to fixing it. I'm not exactly clueless but I'd say I know enough to get myself in trouble, and this time not enough to get myself out. I'll give you the rundown.
Phone:
SCH-I545
Verizon Galaxy S4
Last stable version of Android was 4.4.2
I wish I had the build numbers or anything but since I was using official tools I didn't take any backup steps
Computer:
Macbook Pro Late 2013
OSX Yosemite 10.10.3
(I also have access to a Windows 7/LinuxMint dual boot machine if needed)
Using OEM USB cable connected directly into the USB on the motherboard.
Until yesterday my S4 was happily running 4.4.2, when I received a notification of a new update. I ran both Verizon updates that came through. The first one finished fine, the second one (the actual Lolipop update) kept failing in the bootloader type screen (Odin mode?). It would look like an android on his back with 'Error!' written out then restart to 4.4.2.
I did a bit of reading and found out that if your phone was rooted and unrooted, it may not take the OTA update. I recalled that I used a one-click style, app-based root a while back, and quickly reverted it because I didn't end up needing root anyway. (I think the logo for the rooter apk was a Greek letter but that's all I remember. It's on my SD card still. If it would be useful I can figure out a way to read the SD card through another phone or adapter or something and figure out the name. I think it was Towelroot but not positive)
So as I researched how to do the update, I read a post that said the Verizon Software Upgrade Assistant would do the job just fine. I figured, since it's a Verizon branded application, I couldn't go wrong. Well, that's where the trouble started.
Everything looked to be going according to plan. The Verizon assistant downloaded the Lollipop update and then began to install it. It booted the phone into what I think is Odin mode and said "Downloading... Do not turn off target!!"
Somewhere in the first third (going by the progress bar) a message popped up on my Mac saying that the phone was unplugged (it wasn't). My phone now displayed a message stating "Software update failed. Your device didn't update successfully. Use the Verizon Software Repair Assistant on a computer to repair your device and complete the update."
Naturally, I attempted to use the Verizon Software Repair Assistant (seems to be part of the same application as the updater) and to my horror found that every time I plug in my phone, the Verizon app crashes immediately! No matter what I do; plug in the phone then open the app, open the app then plug in the phone, app in update mode, app in repair mode, etc., I cannot get the application to keep running when the phone is attached to my Mac. This might be where I did the most damage to myself... In my attempts to clear the crash issue and get the Verizon app working, I clicked something to the effect of "Forget this device" in the Verizon app and all info about my phone was gone. I'm now thinking that included my chance of repairing the broken update, and Kies needs some code to repair from and I think I lost that with the clear
I have not tried the Verizon application on Windows because I can't find it to download it (the phone itself installs the application when you plug it in, but my phone is fried and can't help me right now.) Luckily my wife also has an S4 so when she get's home, I'll be able to try the Verizon application for Windows and see if that can repair.
What I have tried:
Installing Kies on both Mac and Windows and connecting the phone in both "Software Update Failed" mode by simply powering the device on, and in "Downloading..." mode by holding Vol Dwn while powering the device, then saying yes to the confirmation.
I also tried Odin on Windows following this guide – http://forum.xda-developers.com/showthread.php?t=2301259 and I received a missing PIT error.
I found a PIT file and tried it, with the supplied file from the guide, in Odin, but that ends up disconnecting the phone after a second then ending with an error and reconnecting the phone. It wasn't a very descriptive error but I can get more specifics if needed.
Took it to a Verizon store, wasted thirty minutes of my life, left with the same problem and more anger.
At this point I don't want to do more damage so I would really appreciate some advice on how to approach fixing this.
I'd be happy to take any advice and give any further info. Hopefully one of you guys can help me here.
Thanks again for your time and thanks for anyone that might help!!
–––
RESOLUTION
So I was able to get my phone restored and updated to Lollipop, and thanks to my cloud backups I didn't lose my data!
I think my problem was something with my Mac and Phone not getting along together. I'm not sure if it was the Mac version of the Verizon app or some other factor, what I do know is I'm REALLY lucky I have a Windows machine AND my wife has the same phone.
I needed the Verizon app to repair my phone, but I needed the Verizon app on my PC because the Mac version kept crashing when I'd connect my phone. The only source for the Verizon application is to plug the phone into your computer and install it from the phone, which obviously wasn't an option in this case! Luckily I could use my wife's identical S4 to install the utility onto my PC.
Once I was able to do that, I opened the application on my PC, went into Repair Mode by navigating to the Repair tab on the left then selecting Enter Repair Mode or whatever. Then I connected my phone with a clean boot (no special button presses). It was just displaying the error message which instructed me to use the Verizon Repair utility.
After a few seconds the computer recognized the device and it appeared in the list on the repair utility.
I selected the device in the list (it was the only item in the list) then pressed the 'REPAIR DEVICE' button on the right.
It displayed a warning that 'due to the condition of the device' I would lose all of my personal data and settings. I agreed.
The utility then downloaded the latest firmware (the Lollipop update) and proceeded to install it to my device.
After about 15 minutes I had a factory fresh install of Lollipop ready to go!
BONUS, in the initial setup it remembered my settings and automatically offered to restore from a cloud backup. No data loss!!
Hey skullzarmy,
I may be in a similar situation. I to had root awhile back via Towlroot (i think thats the name), received and OTA update. Afterwards checked root with root checker and said No root but SU was found? I assumed I lost root? Now I downloaded the first OTA this morning and it worked. But the second OTA is failing.
I have factory reset my phone and still no worky.
However, I am in the middle of running the Software Repair Assistant as I read your post. We shall see how it goes. Hopefully it does not blow up.
To run the Software Repair Assistant in Windows just plug your phone is and when the prompt appears click the run option. You can install the assistant from there.
Good luck...
Spyke562 said:
Hey skullzarmy,
I may be in a similar situation. I to had root awhile back via Towlroot (i think thats the name), received and OTA update. Afterwards checked root with root checker and said No root but SU was found? I assumed I lost root? Now I downloaded the first OTA this morning and it worked. But the second OTA is failing.
I have factory reset my phone and still no worky.
However, I am in the middle of running the Software Repair Assistant as I read your post. We shall see how it goes. Hopefully it does not blow up.
To run the Software Repair Assistant in Windows just plug your phone is and when the prompt appears click the run option. You can install the assistant from there.
Good luck...
Click to expand...
Click to collapse
Thanks Spyke, I'm just waiting on my wife to get home with her S4 so I can do just that. It's pretty much my only hope. I'm just hoping it doesn't need that device profile that I deleted from my Mac... Good luck with yours! Let me know how it turns out!
OK, quick update. I was able to get the Verizon application installed on my PC and it was able to connect to the phone. It gave me a message saying due to the condition I would lose my data but it would restore it for me. Of course I went with it, so it's doing its thing now. I'll update with how it goes from here.
Please do...in the middle of my repair/update it BSOD my PC and now i think my phone is jacked
Spyke562 said:
Please do...in the middle of my repair/update it BSOD my PC and now i think my phone is jacked
Click to expand...
Click to collapse
Once I got the phone connected to my PC it was smooth sailing.
At what point did you BSOD? What version of Windows are you running?
Glad to hear you got it working!
I think it BSOD somewhere after 50%.
I am on Windows 8.1
Running it again and its a 93% so far.
Phone stuck on Software Update Failed on boot
Spyke562 said:
Glad to hear you got it working!
I think it BSOD somewhere after 50%.
I am on Windows 8.1
Running it again and its a 93% so far.
Phone stuck on Software Update Failed on boot
Click to expand...
Click to collapse
I ran it on Windows 7. Sounds like you are where I was. I'm hoping it was a fluke and pulls through this time! Fingers crossed for you!
skullzarmy said:
I ran it on Windows 7. Sounds like you are where I was. I'm hoping it was a fluke and pulls through this time! Fingers crossed for you!
Click to expand...
Click to collapse
Hey skullzarmy,
looks like keeping your figners crossed help me. After disconnecting my phone, pulling the battery and re-connecting the repair worked and I am back up and running.
Thanks for your help!
Spyke562 said:
Hey skullzarmy,
looks like keeping your figners crossed help me. After disconnecting my phone, pulling the battery and re-connecting the repair worked and I am back up and running.
Thanks for your help!
Click to expand...
Click to collapse
Great news! Not sure I helped but glad we both got our phones up and running again!
How to get kies to work with samsung s6 edge?
it seems that i can get the marshmellow update using Kies, but that the program keeps telling me that i should use smartswitch for my device?
anyone got an ide how to get pass that
very odd. i finally got it to work, and it looked like that it downloaded the new software and installed it,erased everything ells. but when i got it back it was alle deletet and still android 5,1,1 and now i have to reinstall all. kinda suck
There is no Marshmallow yet. And Kies doesn't work anymore, you can use Smart Switch now, to update or restore phone.
.
MobileTechArena said:
There is no Marshmallow yet. And Kies doesn't work anymore, you can use Smart Switch now, to update or restore phone.
.
Click to expand...
Click to collapse
how?
cant find any info on how to and where to push to update via smart switch?
brianj41 said:
how?
cant find any info on how to and where to push to update via smart switch?
Click to expand...
Click to collapse
Because there is no update. When it comes you will have notification in the middle of Smart Switch right where is model of your phone shown.
.
I sideloaded the pie beta (CRKE) and found that some of my apps started to freeze randomly. Because of this, I want to downgrade back to oreo. After researching a bit, it seems like I need to use either odin or smartswitch to do so. Odin just fails (tried multiple times) and smartswitch says my device is up to date. Any suggestions/fixes?
You have to do the emergency recovery in smart switch
profi_fahrer said:
You have to do the emergency recovery in smart switch
Click to expand...
Click to collapse
I tried that. In the emergency recovery menu, my device doesn't show up. Does it just take a while for it to appear or should it be instant?
Also, for reference, my s9+ is working, except for the apps that freeze
I think, you have to boot into download-mode for the smart switch recovery.
Also first plug in your phone and then open smart switch
theonelamp said:
I sideloaded the pie beta (CRKE) and found that some of my apps started to freeze randomly. Because of this, I want to downgrade back to oreo. After researching a bit, it seems like I need to use either odin or smartswitch to do so. Odin just fails (tried multiple times) and smartswitch says my device is up to date. Any suggestions/fixes?
Click to expand...
Click to collapse
1. Backup your phone using smart switch you installed on your computer.
2. Logout on your Samsung account.
3. Factory reset your phone.
4. Open smart switch on your computer and plug your phone.
5. Once your phone is connected to smart switch you will see the option to downgrade to the last official firmware installed on your phone. Good luck. Hope this help.
boybkol said:
1. Backup your phone using smart switch you installed on your computer.
2. Logout on your Samsung account.
3. Factory reset your phone.
4. Open smart switch on your computer and plug your phone.
5. Once your phone is connected to smart switch you will see the option to downgrade to the last official firmware installed on your phone. Good luck. Hope this help.
Click to expand...
Click to collapse
profi_fahrer said:
I think, you have to boot into download-mode for the smart switch recovery.
Also first plug in your phone and then open smart switch
Click to expand...
Click to collapse
Hi, I tried both of these and these don't seem to work. Any other ideas?
theonelamp said:
Hi, I tried both of these and these don't seem to work. Any other ideas?
Click to expand...
Click to collapse
You have to turn USB debugging on in the developer option in your phone's settings.
boybkol said:
You have to turn USB debugging on in the developer option in your phone's settings.
Click to expand...
Click to collapse
Yes, I turned it on before I tried the other things.
Make sure to unregister from the Beta. Use the samsung Members to do so. You might need the Old Samsung Members or the UK version. The US version was crashing on me after I installed PIE.
Open up Smart Switch on your pc and make sure to install smart switch from the play market on your phone before you plug it in.
Once that is done plug your phone and you should see your s9+ on Smart Switch (pc) and it will say something about downgrade update available.
Good luck
l3wish said:
Make sure to unregister from the Beta. Use the samsung Members to do so. You might need the Old Samsung Members or the UK version. The US version was crashing on me after I installed PIE.
Open up Smart Switch on your pc and make sure to install smart switch from the play market on your phone before you plug it in.
Once that is done plug your phone and you should see your s9+ on Smart Switch (pc) and it will say something about downgrade update available.
Good luck
Click to expand...
Click to collapse
Thanks for the reply. I actually couldn't sign up for the beta the official way (I have Xfinity Mobile) so I sideloaded it. I'm not sure if it will work but I'll try it anyways.
[/COLOR]
theonelamp said:
Thanks for the reply. I actually couldn't sign up for the beta the official way (I have Xfinity Mobile) so I sideloaded it. I'm not sure if it will work but I'll try it anyways.
Click to expand...
Click to collapse
I switched to U1 firmware and got the beta using the app and registering (Also on Xfinity). I did try doing a downgrade using smart switch and it was quite painful and once i finally got it to downgrade it looked like it had destroyed efs so no radio. But I was able to get the full firmware for xfinity and an Odin that works to downgrade and or switch to U1. Let me know if you need links for either.
johnwayne007 said:
[/COLOR]
I switched to U1 firmware and got the beta using the app and registering (Also on Xfinity). I did try doing a downgrade using smart switch and it was quite painful and once i finally got it to downgrade it looked like it had destroyed efs so no radio. But I was able to get the full firmware for xfinity and an Odin that works to downgrade and or switch to U1. Let me know if you need links for either.
Click to expand...
Click to collapse
Yeah, it'd be awesome if you could send the files over. Also, which version of Odin did you use?
I'm on SM-G965U and was able to downgrade without a problem but I had to use a patched odin to do it
Sent from my [device_name] using XDA-Developers Legacy app
Before I send you the links just double checking you have the S9 Plus. (sm-g965u)
johnwayne007 said:
Before I send you the links just double checking you have the S9 Plus. (sm-g965u)
Click to expand...
Click to collapse
Yeah, I have the plus and the same model number.
canynballa said:
I'm on SM-G965U and was able to downgrade without a problem but I had to use a patched odin to do it
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
Which version was it and where can I get it?