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I ordered from best buy on the 25th at like 3pm est and mine still has not shipped. I just called and guy could not tell me anything except that it could be on back order ????
Mine lists Order in process of being fulfilled. Estimated arrival date: April 1 - April 9
Mine says the same. I'm slowly preparing myself for disappointment when it doesn't ship at all next week
seanu13 said:
Mine says the same. I'm slowly preparing myself for disappointment when it doesn't ship at all next week
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When did you order yours ? Maybe they are just out until the 1st ? I called the guy couldnt tell me anything just asked if I received a back order email which I didnt so it might still ship soon or on the 1st. I think they are running out on at&t web site too so it might just take a couple days, yes it sucks but what can you do. Maybe we can hear good news from others who bought on best buy maybe theirs has shipped.
Any updates?
Sent from my Moto X using xda app-developers app
Roefastford said:
When did you order yours ? Maybe they are just out until the 1st ? I called the guy couldnt tell me anything just asked if I received a back order email which I didnt so it might still ship soon or on the 1st. I think they are running out on at&t web site too so it might just take a couple days, yes it sucks but what can you do. Maybe we can hear good news from others who bought on best buy maybe theirs has shipped.
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I ordered when it showed up as available for purchase (I was waiting). I called just now and they said it's showing as backordered, but that my ETA was 4/4 - 4/15.
If I can find it somewhere else, I'll cancel and re-order, but I'm not expecting anyone else to be faster. I wish I could get the Verizon one without their service and just unlock it (I'm extremely impatient..)
Edit: in the AT&T orders thread people are receiving theirs already or have it shipped. I went ahead and ordered from there as well. I will cancel whichever doesn't ship first.
The Verizon phones are already SIM unlocked outta the box. I believe allnof their phones are but only H+ compatible. No LTE
Sent from my Moto X using xda app-developers app
jsho31 said:
Any updates?
Sent from my Moto X using xda app-developers app
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Not on my still shows the same I log in to my best buy account a few times a day hoping to see a ship confirmation but find nothing but disappointment. I thought about calling them again and complaining about it because I think the best buy web site still has the phone for purchase so why is that if they still have not shipped mine from 3-25-14 at 3pm est ???? Maybe they might discount my price or throw something in but they dont really seem to care when you call as they offer to cancel your order like I really want to do that and end up biting my tongue because I feel that they should not be selling the phones if they dont even have them...
seanu13 said:
I ordered when it showed up as available for purchase (I was waiting). I called just now and they said it's showing as backordered, but that my ETA was 4/4 - 4/15.
If I can find it somewhere else, I'll cancel and re-order, but I'm not expecting anyone else to be faster. I wish I could get the Verizon one without their service and just unlock it (I'm extremely impatient..)
Edit: in the AT&T orders thread people are receiving theirs already or have it shipped. I went ahead and ordered from there as well. I will cancel whichever doesn't ship first.
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Now it sounds like you want the phone as bad as I do lol.
Roefastford said:
Now it sounds like you want the phone as bad as I do lol.
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Yup! And I agree they should be saying its back ordered on their site. I told them that.
jsho31 said:
The Verizon phones are already SIM unlocked outta the box. I believe allnof their phones are but only H+ compatible. No LTE
Sent from my Moto X using xda app-developers app
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The verizon ones have lte frequencies that I do believe only work for verizon, at least not for at&t, Tmobile or Sprint. I think they work internationally possibly though. The thing about verizon phones is though that verizon wont let htc dev unlock your bootloader, so for the verizon model you wont get root until someone figures out s-off for the htc m8 which I think it may not be long before someone does it sounds like the devs are close to cracking it, once they do you can root the verizon model also. Another reason to hate big red other then them being a holes about everything especially not competing with prices of other networks, hopefully it will be their downfall and they will get taken over by a company with business sense and not a company that wants to squeeze evey penny out of you that they can and think they deserve it...
I definitely recommend ordering from att. It shipped and made it to my city the next day (was marked to deliver on a week day and it was Saturday so I have to wait till Monday. ) so if you want to try it could be faster.
I ordered the Gunmetal Gray from Best Buy on Tuesday when I ordered it said sips in 3-5 days. I just called BB and they told me that it was back ordered, they said if it does not come back in stock by April 8th then they would automatically cancel my order. He did say that they are expecting it to come back in stock by April 8. It would be nice if I didn't have to call them to find out that it was back ordered.
rogsoccerman said:
I ordered the Gunmetal Gray from Best Buy on Tuesday when I ordered it said sips in 3-5 days. I just called BB and they told me that it was back ordered, they said if it does not come back in stock by April 8th then they would automatically cancel my order. He did say that they are expecting it to come back in stock by April 8. It would be nice if I didn't have to call them to find out that it was back ordered.
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Tell me about it. I wish I could just cancel and get from at&t web site, but due to personal reasons I need to purchase from best buy. It does suck though big time.
seanu13 said:
I definitely recommend ordering from att. It shipped and made it to my city the next day (was marked to deliver on a week day and it was Saturday so I have to wait till Monday. ) so if you want to try it could be faster.
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Click to collapse
I wish I could just cancel and get from at&t web site, but due to personal reasons I need to purchase from best buy. It does suck though big time.
I just ordered mine a few minutes ago, and it said estimated delivery April 7-19.
Should I be worried that this is a new batch that's gonna be locked?
Still waiting for mine :/
I just walked in to best buy and bought mine. Amber gold I'm happy as hell lol
Sent from my HTC One_M8 using Tapatalk
I ordered from BestBuy
online order for the gold AT&T version on March 29th.
Got shipping confirmation this morning and it will arrive tomorrow
:laugh:
kjbananahead said:
online order for the gold AT&T version on March 29th.
Got shipping confirmation this morning and it will arrive tomorrow
:laugh:
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What was your original shipping date when you ordered?
Sent from my LG-F350S using xda app-developers app
jsho31 said:
What was your original shipping date when you ordered?
Sent from my LG-F350S using xda app-developers app
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When I got my order confirmation on the 29th it said: "Estimated arrival date: April 3 - April 15"
No email from Best Buy regarding my G3 for Verizon. Supposed to be released today 7/17 but website now says Release Date: To be announced.
Called my local store and they have confirmed they do not have any g3s nor have any information on their arrival. I would just go to a Verizon store but I have a 50 dollar gift card that I can apply towards the G3!.
Post any information you may have collected or heard.
easyfame said:
No email from Best Buy regarding my G3 for Verizon. Supposed to be released today 7/17 but website now says Release Date: To be announced.
Called my local store and they have confirmed they do not have any g3s nor have any information on their arrival. I would just go to a Verizon store but I have a 50 dollar gift card that I can apply towards the G3!.
Post any information you may have collected or heard.
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I didn't get an email today either but I went into Best Buy this afternoon anyways. I just handed the guy my pre-order paperwork and said "I'm here to pick up and activate my Verizon G3". The guy said "oh I think they're still in the back, they just came off the truck". Sure enough, he came back with it and I'm typing this on it now. I'm not sure if they weren't sopposed to give it to me or not but I figured I'd give it a shot. I still haven't gotten the email from Best Buy either. You might get lucky if you go in and just act like you got the email. Good luck!
Sent from my VS985 4G using XDA Free mobile app
Interesting. Maybe their just a little late getting to California stores....
The Best Buy stores in my area received them today (the 17th). We received the AT&T and Sprint ones a little ahead of the release but the Verizon ones we recieved day of. Give it a day or so and they will have them if they don't already. I don't know how the email system works, but it might indeed be worth it to walk in and ask.
Seems like the bigger city stores got them but not the smaller cities. I called my local store, Ames, IA and they said Des moines had some but theirs were still on order.
I got this email today:
"
So we're doing our best to set things right.*
View:**Mobile**|**Web**|**Español[https://ci4]*[https://ci6][https://ci5][https://ci5][https://ci5][https://ci4][https://ci3][https://ci3][https://ci4][https://ci4][https://ci6][https://ci5][https://ci5][https://ci3]Hello Minh,*
We're sorry, but your recent order is taking longer than expected. We expect the item below to be available for pick up within 30 days. We'll send you another email once we've received your shipment and your item is ready for pick up.*
If that's okay with you, and you accept the delay and new delivery estimate, you don't have to do anything. Once your order is ready for store pick up, we'll send you an email.*
If you prefer, you can cancel this order at any time. To do so, please call us at*1-888-BEST BUY*(1-888-237-8289). We'll sort it out quickly, especially if you have your order number handy.*
Once again, we are sorry for the delay. Thanks for your patience.*
Sincerely,*
Karalyn Sartor*
Vice President Customer Care"
Went to Verizon to pick it up instead and will cancel my BB order when it is available. I was disappointed. Did anyone get the $50 gc for new activation?
oo3 said:
I got this email today:
"
So we're doing our best to set things right.*
View:
We're sorry, but your recent order is taking longer than expected. We expect the item below to be available for pick up within 30 days. We'll send you another email once we've received your shipment and your item is ready for pick up.*
If that's okay with you, and you accept the delay and new delivery estimate, you don't have to do anything. Once your order is ready for store pick up, we'll send you an email.*
If you prefer, you can cancel this order at any time. To do so, please call us at*1-888-BEST BUY*(1-888-237-8289). We'll sort it out quickly, especially if you have your order number handy.*
Once again, we are sorry for the delay. Thanks for your patience.*
Sincerely,*
Karalyn Sartor*
Vice President Customer Care"
Went to Verizon to pick it up instead and will cancel my BB order when it is available. I was disappointed. Did anyone get the $50 gc for new activation?
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Interesting. It doesn't look like everyone has received these emails. When did you place your order? Mine was first thing in the morning on 7/11 and AFAIK they didn't have the pre-order available on 7/10 like VZW, so I'm fairly confident I'm one of the first folks that pre-ordered. A rep I spoke with did confirm that they're going to ship in the order in which the orders were placed, so maybe there's some sort of issue where they realized they don't have enough stock to cover all pre-orders and are send emails to folks who ordered after some cutoff time? Another possible thought might be that if you pre-ordered and had one of the expedited shipping options (i.e. your expected delivery was yesterday or today) and they knew they weren't going to meet the estimated time they sent the email?
All speculation of course hinging on my hope that I might see a new phone in the next 4 weeks.
LostMahbles said:
Interesting. It doesn't look like everyone has received these emails. When did you place your order? Mine was first thing in the morning on 7/11 and AFAIK they didn't have the pre-order available on 7/10 like VZW, so I'm fairly confident I'm one of the first folks that pre-ordered. A rep I spoke with did confirm that they're going to ship in the order in which the orders were placed, so maybe there's some sort of issue where they realized they don't have enough stock to cover all pre-orders and are send emails to folks who ordered after some cutoff time? Another possible thought might be that if you pre-ordered and had one of the expedited shipping options (i.e. your expected delivery was yesterday or today) and they knew they weren't going to meet the estimated time they sent the email?
All speculation of course hinging on my hope that I might see a new phone in the next 4 weeks.
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I got the same e-mail yesterday and am very frustrated. I did my pre-order on the morning of 7/12. I'm debating if I should just walk into a store and see what happens....
jjseven said:
I got the same e-mail yesterday and am very frustrated. I did my pre-order on the morning of 7/12. I'm debating if I should just walk into a store and see what happens....
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Look like store availability is running on the site. Might what to check your location.
I think they are all screwed up over there. Has anyone tried to order and have the phone shipped to home? I keep getting that the shipping option is not available on the Verizon model. I went into the store yesterday and ask about Shipping and they said that this phone would have to be activated in the store.
Getting absolutely nowhere with BB support. Judging by the twitter conversation I had with them, it doesn't look like they've started shipping any devices at all, with no estimate on when they'll start.
Since we're all on here twiddling our thumbs until they give us something to chew on, anyone care to share when they pre-ordered and whether they've received a delay email?
LostMahbles said:
Getting absolutely nowhere with BB support. Judging by the twitter conversation I had with them, it doesn't look like they've started shipping any devices at all, with no estimate on when they'll start.
Since we're all on here twiddling our thumbs until they give us something to chew on, anyone care to share when they pre-ordered and whether they've received a delay email?
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You may want to check with your local Best Buy because I just checked a little bit ago on the website and it shows that my small local Best Buy has them now. It showed that they weren't available this morning.
Krusej23 said:
You may want to check with your local Best Buy because I just checked a little bit ago on the website and it shows that my small local Best Buy has them now. It showed that they weren't available this morning.
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Specifically had it shipped to avoid having a best buy employee activate the phone and kill my UDP.
---------- Post added at 06:48 PM ---------- Previous post was at 06:37 PM ----------
Just received a call from a BB rep saying they won't be able to ship the LG G3 for "a couple of months."
LostMahbles said:
Specifically had it shipped to avoid having a best buy employee activate the phone and kill my UDP.
---------- Post added at 06:48 PM ---------- Previous post was at 06:37 PM ----------
Just received a call from a BB rep saying they won't be able to ship the LG G3 for "a couple of months."
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HAHAHAHAHAHA! I'm not laughing at you, I'm laughing at Best Buy for thinking that's correct and laughing at that employee for having to make that phone call. They are just asking for it.
I just went into my local best buy and they didn't even know they had them in the storage shelves right behind them. I had to tell the guy the phone came out yesterday and then he checked for it. I didn't get to use the $50 upgrade promotion but they did let me use the $50 towards accessories like a screen protector, case, and audio aux cable. Loving the phone so far.
Had a pre order with Amazon.got an email this morning saying delay this delay that sorry wah wah. Cancelled order went on best buy website. Paid for replacement device(full price) got my your pickup is ready email. Typing from my amazing g3. Best buy chick was on top of it. Even have ne me the option for her to activate it or me at home. I said. Me (duh). Popped SIM in as soon as I was in the car. The rest is history. I did pay more at best buy but I call it a(I want my device now) fee.
Sent from my VS985 4G using Tapatalk
We have Verizon LG G3 in Washington DC BBC ?
I am still waiting for my 10th Of July preorder from Verizon not BestBuy.
Amazon, UDP, $400 Activation Fee
Wonder if you go with Amazon and perform sim swap trick to maintain UDP, would you be hit with the $400 fee for not activating it Amazon's way? Given the delays with BB, I'm almost tempted to take a shot with Amazon but wouldn't necessarily want to get hit with an extra $400 for not following their directions. Any experiences buying phones off Amazon but maintaining UDP with sim trick?
Went to best buy and upgraded with Verizon edge and they gave me a 100$ gift card. They had a 24 inch 1080p TV for 120. So I got the TV for 30$ put the door ..glad I upgraded
Sent from my Nexus 7 using XDA Free mobile app
Anyone else preorder from Best Buy?
They sent me an email saying I can come in tomorrow, but it seems like only the wireless charger is in stock. No updates on the actual phone.
I received an email as well however mine makes mention of the phone and nothing of the wireless charger lol
The phones and chargers are there, I work for best buy everyone got their stock today worst case they will be unboxing it when you get there.
shiftedx said:
The phones and chargers are there, I work for best buy everyone got their stock today worst case they will be unboxing it when you get there.
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When would they email the customers ?
I also preordered from you guys.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Does it vary store by store? If you look at the Check Shipping and Availability option, some stores have:
"Pre-Order Now
Pick up 04/10/2015"
and most others just say "Unavailable"
It depends if the stores processed the check in. Some wont have it done until the morning. Once the sku is in the system it auto emails the pre order customers.
Since you work for BB, can you tell me what I should do if my phone has the scratched screen issue? Will they let me have another one right away?
shiftedx said:
It depends if the stores processed the check in. Some wont have it done until the morning. Once the sku is in the system it auto emails the pre order customers.
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Click to collapse
If they do it during the morning about how long before opening hours would we get an email?
Sent from my iPhone using Tapatalk
I love how everyone is trying to narrow it down to the minute I know we're all stoked, but come on now guys. Just give the store a call every now and then after they open to find out when it will be available. worst case scenario is you get it 2 hours after they have it available.
Everyone enjoy their phones, and check for those scratches!
Went this morning, said mine didn't arrive that day and they couldn't give me an ETA.
Cancelled and went to AT&T store. Complete waste of my time, chance at a free wireless charger did not make it worth it.
My BB didn't even get 1 single Edge in today!?!?! What is that? May just cancel and grab one from AT&T. Kinda amazed myself.
demonwind said:
Went this morning, said mine didn't arrive that day and they couldn't give me an ETA.
Cancelled and went to AT&T store. Complete waste of my time, chance at a free wireless charger did not make it worth it.
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Lol. This is my exact experience. They didn't have my 64GB Edge on ATT so I got my $50 back and walked to ATT. Not only did they have the Edge, they had it in 64 and white. My exact preorder. Super happy. No scratches !!!!
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app
got it
the best buy manager called me in the morning saying they got their shipment late but would arrive 1-3pm. He called again later when the shipment arrived and I made an appointment.
It took a while to actually get the phone once I was in the store because of some computer glitches, but I have mine! and I am happy.
ATT Galaxy S6 Edge 64gb black
Here we go again!
I placed an order for a S23 Ultra 512gb in "Sunset Red", traded-in my S22 Ultra!
at Samsung.ca
Same here. Looking forward to the improved photo / video capabilities and the extra HP under the hood.
Same. Just traded in my s21 ultra they're giving me 800 discount for it I thought that was very decent for a 2 years old phone! And the free upgrade to the 512gb/12ram variant is a nice touch too (apparently the 256gb only has 8gb Ram?). Now hopefully they ship it a bit in advance
I got the red 1tb s23 ultra red variant with $50 off and apparently free galaxy buds 2 or some nonsense.. I have Anker noise canceling headset I bought in Tokyo at the Anker store on Black Friday.
Placed my order for the 512GB Graphite version . They gave me $487 for trading in my Note 10 (smaller regular version) and got the ear buds as well
kiru said:
Placed my order for the 512GB Graphite version . They gave me $487 for trading in my Note 10 (smaller regular version) and got the ear buds as well
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That's not bad for a near 4 year old phone. Have a N10+ and Telus would only quote about $200 for mint condition, when even the s22U was first released.
Freedom "saves" around $647 on "trade up" and it looks like pretty much every mobile shop here rips people off for trade in value, even if you keep a 2 year upgrade cycle (Samsung appears to be much better in this regard, even for older devices).
samteeee said:
Here we go again!
I placed an order for a S23 Ultra 512gb in "Sunset Red", traded-in my S22 Ultra!
at Samsung.ca
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You got hosed. Spending $1000 to more to upgrade to a minimal difference phone. Samsung probably offered you $600 lol
I also ordered the 512G version in Blue. They gave me $800 for my old Note S20 Ultra 5G.
I just cancelled my order. The $859 CDN trade-in for my S22 Ultra 1TB is way too low.
Update: Cancelled my cancellation. Irrational trumps rational once again.
Sword Fish said:
I also ordered the 512G version in Blue. They gave me $800 for my old Note S20 Ultra 5G.
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Same. I was actually pretty impress with the trade in offer for a 2 plus year old phone. By the way did you try looking up your expected delivery date? Weirdly says starts shipping on 17th March. Do you reckon that's a glitch? I did order bunch of accessories for the phone. Does that have anything to do with that?
What seems to be the expected shipping date for the orders here gentlemen? I am somehow supposed to receive the phone and the accessories after 17th march. That's not what i pre-ordered for.
Mine still says shipping from Feb 8 but if you selected one of the online exclusive colors I had noticed some shipping dates were later. And I remember when I preordered my s21 ultra it shipped a few days later because they were waiting on one of the accessories.
Do a live chat with them they should be able to tell you which item is causing the delay and if it's an accessory you can most likely ask them to remove it from the order.
I saw if you ordered one of the specialty colors it said it would ship in 5-6 weeks. I didn't notice it when I ordered and I did order a specialty color.
PhilMorin said:
Mine still says shipping from Feb 8 but if you selected one of the online exclusive colors I had noticed some shipping dates were later. And I remember when I preordered my s21 ultra it shipped a few days later because they were waiting on one of the accessories.
Do a live chat with them they should be able to tell you which item is causing the delay and if it's an accessory you can most likely ask them to remove it from the order.
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Yeah turns out it was the exclusive color as well some accessories. I am trying to reconnect to live chat but the waiting times are hella long. Hopefully i can cancel the order and go for the cream color instead.
Thanks
The shipping dates are just approximate. Most just say February 17th because that's when you officially can buy one from a retail store. From my experience with the S20U and S22U the Unlocked models usually come 2-3 days earlier than when stores get them. Carrier Phones arrive even sooner as they get priority over Unlocked models. So take those delivery dates with a grain of salt as they are just estimates which are always later than when you actually will get them.
Here is something even weirder for this year. On the past two phones I ordered from Samsung they would bill me when I placed the order to make sure the funds were available. It would say pending and then after 2 to 3 days it would drop off my credit card and I would get the funds back and Samsung wouldn't bill me again till it shipped. Well that happened again this year and I got the funds back. But today it actually cleared pending and dates yesterday as a past and cleared purchase which I even got the 1.5% cashback on. They never give me the Cashback until the sale is actually completed So that most likely means I'll be getting a notification soon that it shipped. Could Sammy be shipping earlier this year?
So like I said take those delivery dates with a grain of salt. Some people have gotten theirs already in Europe. The custom colors are getting a limited run and not surprised to see those pushed back till March.
harsh9101 said:
Yeah turns out it was the exclusive color as well some accessories. I am trying to reconnect to live chat but the waiting times are hella long. Hopefully i can cancel the order and go for the cream color instead.
Thanks
Click to expand...
Click to collapse
If you cancel your just going to the very back of the line.
Paul_Deemer said:
The shipping dates are just approximate. Most just say February 17th because that's when you officially can buy one from a retail store. From my experience with the S20U and S22U the Unlocked models usually come 2-3 days earlier than when stores get them. Carrier Phones arrive even sooner as they get priority over Unlocked models. So take those delivery dates with a grain of salt as they are just estimates which are always later than when you actually will get them.
Here is something even weirder for this year. On the past two phones I ordered from Samsung they would bill me when I placed the order to make sure the funds were available. It would say pending and then after 2 to 3 days it would drop off my credit card and I would get the funds back and Samsung wouldn't bill me again till it shipped. Well that happened again this year and I got the funds back. But today it actually cleared pending and dates yesterday as a past and cleared purchase which I even got the 1.5% cashback on. They never give me the Cashback until the sale is actually completed So that most likely means I'll be getting a notification soon that it shipped. Could Sammy be shipping earlier this year?
So like I said take those delivery dates with a grain of salt. Some people have gotten theirs already in Europe. The custom colors are getting a limited run and not surprised to see those pushed back till March.
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Click to collapse
Okay so i am talking to an agent right now and he recommended the same thing to not cancel the order. It might just arrive earlier than anticipated. What i am worried about is the two accessories that i ordered (screen guard and a silicon case), those two clearly has pre-order emblem on them and the agent did confirm i would get everything in a single package so little bit skeptical but lets hope for the best.
Attached screenshot of order for reference
Sword Fish said:
I saw if you ordered one of the specialty colors it said it would ship in 5-6 weeks. I didn't notice it when I ordered and I did order a specialty color.
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Click to collapse
Strangely from the point of selecting the color, to all the way to checkout, i was greeted with a shipping out date of 8th February.
harsh9101 said:
Strangely from the point of selecting the color, to all the way to checkout, i was greeted with a shipping out date of 8th February.
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Click to collapse
Just have patience you will get it eventually. If you cancel your just going to have to wait even longer especially if they ran out of the first batch of stock which would push new order dates back to late March. Seen that happen before and peeps always regret their impatience.
Paul_Deemer said:
Just have patience you will get it eventually. If you cancel your just going to have to wait even longer especially if they ran out of the first batch of stock which would push new order dates back to late March. Seen that happen before and peeps always regret their impatience.
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Click to collapse
Yeah i am keeping the order. Thank you
Can I break a contract I signed with T-Mobile for the new lavender Galaxy S23 Ultra?
(If this belongs in another place, please move it.)
I signed the deal on Feb 16th and was told then I'd get it in 2-5 business days, no later than the 23rd.
Phone didn't come. Went back to store and asked them, they said it's coming anytime. Then I went online chat with T-Mobile last Saturday and they told me they were shipping Monday, (today) and I'd get it by Wed. Guess what, they lied again, the phone wasn't shipped. Now on chat they said it would be shipped between Feb 27 - March 3rd. So three different dates.
On same chat she said I could get a local phone that is in stock if I wanted to downgrade from 512GB storage and 12GB memory to 256GB Storage & 8GB memory. And get this, with the new deal I'd end up owning $15 more a month on my payments. I said no thanks and exited the chat.
I ordered this on the 16th thinking I had plenty of time to get this before our vacation on March 5th.
And it looks like it's not going to come and it will automatically get shipped back due to I can't sign for it.
They lied to me three different times now.
I'm really mad at T-Mobile and want out of the deal and find another provider. Our three phones are paid off and we don't owe anything unless I'm stuck with this new deal. I figured since I don't have the new phone yet, I can back out.
Advice please and maybe links to help me with this.
You just send it back within 14 days of receipt and you can get out of it.
Didn't read everything, but I have O2 and you have 14 days to cancel the contract.
If you didn't pre-order it's my understanding that the higher storage options are on backorder which technically isn't t-mobiles fault but as others have said when you do get it you have 14 days to return it and you can basically undo the whole order and payment within 14 days.
EtherealRemnant said:
You just send it back within 14 days of receipt and you can get out of it.
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Rouvster said:
Didn't read everything, but I have O2 and you have 14 days to cancel the contract.
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spart0n said:
If you didn't pre-order it's my understanding that the higher storage options are on backorder which technically isn't t-mobiles fault but as others have said when you do get it you have 14 days to return it and you can basically undo the whole order and payment within 14 days.
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Okay, here is the problem. I ordered this phone the 16th, 12 days ago. I don't have the phone since it hasn't been shipped yet. In T-Mobil chat yesterday they he said: " It is already ready to be shipped and the most recent estimated ship date for the phone is between 02/27/2023 - 03/02/2023." So I think they want to make sure I don't get the phone before Feb 2nd so I can't change my mind and send it back. If it hasn't gotten here by the time I leave for vacation, it will be sent back as I have to sign for it.
william58 said:
Okay, here is the problem. I ordered this phone the 16th, 12 days ago. I don't have the phone since it hasn't been shipped yet. In T-Mobil chat yesterday they he said: " It is already ready to be shipped and the most recent estimated ship date for the phone is between 02/27/2023 - 03/02/2023." So I think they want to make sure I don't get the phone before Feb 2nd so I can't change my mind and send it back. If it hasn't gotten here by the time I leave for vacation, it will be sent back as I have to sign for it.
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The 14 day return window doesn't start until the tracking number is confirmed as delivered
william58 said:
Okay, here is the problem. I ordered this phone the 16th, 12 days ago. I don't have the phone since it hasn't been shipped yet. In T-Mobil chat yesterday they he said: " It is already ready to be shipped and the most recent estimated ship date for the phone is between 02/27/2023 - 03/02/2023." So I think they want to make sure I don't get the phone before Feb 2nd so I can't change my mind and send it back. If it hasn't gotten here by the time I leave for vacation, it will be sent back as I have to sign for it.
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Even if it is said in delivery, say them you want to cancel now.
You're within the 14 days and they simply won't ship the phone.worst case you'll need to Return it manually
Keep track of everything, written, picture if applicable, screenshot, etc.
Even in 2023 I couldn't believed how skcetchy provider still are.
I did cancel my 1st S23U feb9, and now feb 28, still no sign of my money, over 1200$.
2nd provider, had issue to close the contract by phone, did online and the plan online wasn't the same as my call. Wen to a store to speak face-to-face, had a agreement and surprise ! got a 50 $ charge because I spoke with a human. Indeed, if I had it done 100% online, no extra charge. Despite the fact this is not a hidden fees, they are not really willing to point it to you...
Spent overall 10h on that (call, return, nego, explanation) + 2 credit check (equifax sent me few notif) + fuel = I could have paid a brand new s23U will all my time lost.
And not done yet, still waiting for my $.
Here we are lucky with credit cards, if you have all the proof, they don't really ask question, they backcharge.
I wont do it for the 50$ , because Ive no argument, but im tempted. Here we already get screwed hard 53$ / month (no phone) for 6gb and 4g plan. And yes , if you're are a no-body, this is pretty much the cheapest when you pair it with a flagship. Overall , including 50% S23U financing, it cost me 93$/month + 830$ cashdown.
ouch
oVeRdOsE. said:
Keep track of everything, written, picture if applicable, screenshot, etc.
Even in 2023 I couldn't believed how skcetchy provider still are.
I did cancel my 1st S23U feb9, and now feb 28, still no sign of my money, over 1200$.
2nd provider, had issue to close the contract by phone, did online and the plan online wasn't the same as my call. Wen to a store to speak face-to-face, had a agreement and surprise ! got a 50 $ charge because I spoke with a human. Indeed, if I had it done 100% online, no extra charge. Despite the fact this is not a hidden fees, they are not really willing to point it to you...
Spent overall 10h on that (call, return, nego, explanation) + 2 credit check (equifax sent me few notif) + fuel = I could have paid a brand new s23U will all my time lost.
And not done yet, still waiting for my $.
Here we are lucky with credit cards, if you have all the proof, they don't really ask question, they backcharge.
I wont do it for the 50$ , because Ive no argument, but im tempted. Here we already get screwed hard 53$ / month (no phone) for 6gb and 4g plan. And yes , if you're are a no-body, this is pretty much the cheapest when you pair it with a flagship. Overall , including 50% S23U financing, it cost me 93$/month + 830$ cashdown.
ouch
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Before launching chargebacks which could result in the carrier canceling your wireless plan and refusing to continue doing business with you, I'd suggest filing an ftc complaint which if I'm not mistaken includes protection against retaliation
If you want to cancel your order, reach out to T-Mobile through DM on Facebook or Twitter and explain to the T-Force Team (automatically tier 2 support) that you will not be there to receive it. FedEx has been leaving packages at people's doors without knocking and ignoring the Signature Required for delivery due to "COVID". Y ou don't want to take the chance that it doesn't arrive and shows up and is left at your door while you won't be there.
jcsww said:
If you want to cancel your order, reach out to T-Mobile through DM on Facebook or Twitter and explain to the T-Force Team (automatically tier 2 support) that you will not be there to receive it. FedEx has been leaving packages at people's doors without knocking and ignoring the Signature Required for delivery due to "COVID". Y ou don't want to take the chance that it doesn't arrive and shows up and is left at your door while you won't be there.
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I already have it set up with UPS where they take it to another place of business and hold it till I pick it up.
spart0n said:
The 14 day return window doesn't start until the tracking number is confirmed as delivered
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Is that a fact? 14 days from the time I actually have the phone in hand?
So would I get to use the phone during the days from the time I get the Phone. That would be great. at period? There are a couple bugs I want to work on on the contract that I'm confused on... the MAX Magenta 55 plan and why I'm only getting $77 for a mint S31+ 5G phone with no scratches, scuffs or blemishes on it anywhere. If I keep this phone, I want to pay the $77 and keep that phone for a backup, but salesperson said the trade in was required with MAX Magenta 55 ???
The reason I'm sayin this is I just found out the Phone is on the way and I should have it in hand tomorrow.
william58 said:
Is that a fact? 14 days from the time I actually have the phone in hand?
So would I get to use the phone during the days from the time I get the Phone. That would be great. at period? There are a couple bugs I want to work on on the contract that I'm confused on... the MAX Magenta 55 plan and why I'm only getting $77 for a mint S31+ 5G phone with no scratches, scuffs or blemishes on it anywhere. If I keep this phone, I want to pay the $77 and keep that phone for a backup, but salesperson said the trade in was required with MAX Magenta 55 ???
The reason I'm sayin this is I just found out the Phone is on the way and I should have it in hand tomorrow.
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If you doubt it yourself, message tforce on Facebook or Twitter and get the words straight from the horses mouth
spart0n said:
If you doubt it yourself, message tforce on Facebook or Twitter and get the words straight from the horses mouth
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So is the handle for T-Mobile, tforce? Or is it T-Mobile on FB?
I sure would like to clear up those two things before I open the package.
william58 said:
So is the handle for T-Mobile, tforce? Or is it T-Mobile on FB?
I sure would like to clear up those two things before I open the package.
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Sorry, I used to work for tmobile years ago. The customer service teams that answer Facebook and Twitter DMs on the offical T-Mobile social media accounts are called tforce. When I worked for tmobile they would be people from your general area and/or timezone after they authenticated you with your tmo account login
Is anybody here familiar with T-Mobile's MAX Magenta 55
They said I was required to have my three lines with Max Magenta 55 added to my main plan for $10 each monthly for two years. That is $30 a month / $720 for 24 months Making the total bill counting $135 + $11.54 a month for the phone. If I don't accept, I don't get the $1000 off the phone. The main question is why do I have to have all three lines with that, one line is not used at all, just for emergency calls for my aging Papa. So, I'd like to take that line out.
It seems like with that max deal and my phone, T-Mobile is recouping back $800 of that $1000? Not really that good of a deal.
The other question was in regards to only getting $77 for my mint and I mean mint S21+ 5G phone. I'd like to keep it and just pay the $77 which goes paying for the new phone.
william58 said:
Is anybody here familiar with T-Mobile's MAX Magenta 55
They said I was required to have my three lines with Max Magenta 55 added to my main plan for $10 each monthly for two years. That is $30 a month / $720 for 24 months Making the total bill counting $135 + $11.54 a month for the phone. If I don't accept, I don't get the $1000 off the phone. The main question is why do I have to have all three lines with that, one line is not used at all, just for emergency calls for my aging Papa. So, I'd like to take that line out.
It seems like with that max deal and my phone, T-Mobile is recouping back $800 of that $1000? Not really that good of a deal.
The other question was in regards to only getting $77 for my mint and I mean mint S21+ 5G phone. I'd like to keep it and just pay the $77 which goes paying for the new phone.
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This is exactly why I always buy Unlocked and Trade-In my phones with Samsung directly. Pop the Sim from old phone in and it works. No Contracts, No Carrier Bloat and No Stress. Just the same Prepaid T-Mobile $32.95 a month plan with 5GB Data and Unlimited Text plan I have had for years.
william58 said:
Can I break a contract I signed with T-Mobile for the new lavender Galaxy S23 Ultra?
(If this belongs in another place, please move it.)
I signed the deal on Feb 16th and was told then I'd get it in 2-5 business days, no later than the 23rd.
Phone didn't come. Went back to store and asked them, they said it's coming anytime. Then I went online chat with T-Mobile last Saturday and they told me they were shipping Monday, (today) and I'd get it by Wed. Guess what, they lied again, the phone wasn't shipped. Now on chat they said it would be shipped between Feb 27 - March 3rd. So three different dates.
On same chat she said I could get a local phone that is in stock if I wanted to downgrade from 512GB storage and 12GB memory to 256GB Storage & 8GB memory. And get this, with the new deal I'd end up owning $15 more a month on my payments. I said no thanks and exited the chat.
I ordered this on the 16th thinking I had plenty of time to get this before our vacation on March 5th.
And it looks like it's not going to come and it will automatically get shipped back due to I can't sign for it.
They lied to me three different times now.
I'm really mad at T-Mobile and want out of the deal and find another provider. Our three phones are paid off and we don't owe anything unless I'm stuck with this new deal. I figured since I don't have the new phone yet, I can back out.
Advice please and maybe links to help me with this.
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Any contract can be broken, return it or stop making payments.
spart0n said:
tforce
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This don't seem right?
https://www.facebook.com/profile.php?id=100069235640029
william58 said:
This don't seem right?
https://www.facebook.com/profile.php?id=100069235640029
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Not the account named tforce, the account is T-Mobile but the customer service teams you connect to by messaging the official Twitter or Facebook is called tforce