I tried to return my Note 7 to best buy today and was told they no longer have them for sale so the SKU has been removed from the system. This means they are also unable to accept returns of the product since it "is no longer in the system". The rep explained that details of the situations status were on the Best Buy website, but I can not locate them. has anyone else run into this / found the information?
That really burns my bacon when corporate can decide to delete any product like that in order to avoid dealing with the fallout of any issues while maintaining their hold on my cash (purchased in full). Once this is resolved I'll be done with Best Buy since in their eyes the customer is the "Worst Guy".
EDIT: Found it here http://www.bestbuy.com/site/clp/gal...748302046994.c?id=pcmcat748302046994&CMP=ocss While it claims in store return, it just isn't so.
call corp monday morning and threaten legal action if they do not refund your purchase ! i would also post this on
their Facebook page !
Just returned mine yesterday at Bestbuy. They tried to charge me a restocking fee. I argued with them and got them to reverse it. Then this morning I received this.
I'm assuming the carriers will reverse your upgrade as well even if it's beyond the 14 day policy?
Greenarcher707 said:
I'm assuming the carriers will reverse your upgrade as well even if it's beyond the 14 day policy?
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Yes
Another thing you could try is the Best Buy forums, they are often far better in helping out than people in the stores or on the phone. It often takes a bit before they reply, but they're usually better with resolving the issue I found.
publicly shaming them on Facebook works wonders !
there is a huge thread on Best Buy Note 7 returns on Android Central. Best Buy sucks and i would
never buy from them !
http://forums.androidcentral.com/samsung-galaxy-note-7/719920-best-buy-note-7-recall-thread.html
Best buy seams to have a different policy depending on which store you go to(no matter whats in print) and none of them are good. Rookies and Greed.
We have 2 note 7s, one is a cracked screen and they are refusing the overheating cracked one (even though.Samsung is taking then back in any condition). Plus best buy isnt giving ATT customers and interim Samsung device like Samsung states.
I dont think best buy understands Samsung's goal here-GET ALL NOTE 7s off the street) no matter the cost due to future liability. High or low risk its still a risks and more phone fires are rolling in as time goes by.
Best Buy sucks and they should be embarrassed on how they are/aren't handling this. Never will I.purchase a phone from best buy again and I suggest other to stay clear from them as well.
Here is another phone incident in the states. Note: article image must be generic and is note a note like. The incident in video does show the note 7
http://boston.cbslocal.com/2016/09/04/samsung-galaxy-note-7-recall-phone-explodes-winthrop/
Thanks for posting. I believe that's the first documented incident in the US.
I'm actually a connections manager for best buy and we've already pulled all Note 7's out of inventory and we are taking back Note 7's with no questions asked. They can either exchange it or get their full money back + any accessories they purchased with it. There might be some bad stores out there but rest assured mine is not.
naturecannon said:
Best buy seams to have a different policy depending on which store you go to(no matter whats in print) and none of them are good. Rookies and Greed.
We have 2 note 7s, one is a cracked screen and they are refusing the overheating cracked one (even though.Samsung is taking then back in any condition). Plus best buy isnt giving ATT customers and interim Samsung device like Samsung states.
I dont think best buy understands Samsung's goal here-GET ALL NOTE 7s off the street) no matter the cost due to future liability. High or low risk its still a risks and more phone fires are rolling in as time goes by.
Best Buy sucks and they should be embarrassed on how they are/aren't handling this. Never will I.purchase a phone from best buy again and I suggest other to stay clear from them as well.
Here is another phone incident in the states. Note: article image must be generic and is note a note like. The incident in video does show the note 7
http://boston.cbslocal.com/2016/09/04/samsung-galaxy-note-7-recall-phone-explodes-winthrop/
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That's not even a Note 7.
Greenarcher707 said:
I'm actually a connections manager for best buy and we've already pulled all Note 7's out of inventory and we are taking back Note 7's with no questions asked. They can either exchange it or get their full money back + any accessories they purchased with it. There might be some bad stores out there but rest assured mine is not.
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So where's your store? Maybe I can pay you a visit.
I have posted on BB forums, but it goes ignored by BB staff. I'll try again on Monday. Maybe a holiday crowd will get convince them to co-operate with the increased exposure.
naturecannon said:
Here is another phone incident in the states. Note: article image must be generic and is note a note like. The incident in video does show the note 7
http://boston.cbslocal.com/2016/09/04/samsung-galaxy-note-7-recall-phone-explodes-winthrop/
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Click to collapse
This doesn't pass the smell test. The note 7 is from an old youtube that was posted a few days before the alleged explosion.
I checked up of my post in the BB forums requesting clarification of return issues I'm having at BB #665 this morning. It has been deleted by forum mods for a 2nd time.
papashex said:
I checked up of my post in the BB forums requesting clarification of return issues I'm having at BB #665 this morning. It has been deleted by forum mods for a 2nd time.
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dispute the charge with your credit card, tell them it's being globally recalled and
BB won't take it back !
I took mine back to best buy yesterday started at the best buy mobile store ended up at the main store, was told at first to keep device it wasnt going to explode the main store apologized and took my note 7 gave me a s7 edge to use till the note 7 is back on the streets. Allowed me to keep the sd card and put my name on a list to call me when they have new batch in to come pick it up. I started off pissed but the main store made things right.
papashex said:
So where's your store? Maybe I can pay you a visit.
I have posted on BB forums, but it goes ignored by BB staff. I'll try again on Monday. Maybe a holiday crowd will get convince them to co-operate with the increased exposure.
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My store is in Pinole, CA
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Just incase anybody else having issues at bb.
Sent from my SM-N930V using Tapatalk
dadsterflip said:
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Just incase anybody else having issues at bb.
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Thx brah
Related
After over 6 hours on the phone with Samsung support (until 2:30 am on SAt.) I was told to take the device back(stock and unrooted) and exchange or get a refund. I called Staples and was assured that they had PLENTY in stock(their words) so I made the 45 minute drive (one way) and upon arriving at the store the cashier was very polite but said she must talk to Mgr. The mgr shows up and says "oh your bringing back another one,(with a huge smirk on his face) I said yes I had tried very hard to resolve the issues with support but could not. The mgr continued to smirk and look at me like "yeah right" He said he must call his district mgr he left and the cashier apologized for him saying"He should not have treated you like that. The mgr returned and still had the same smirk on his face. and said "what do you want to do?" I replied, I will try another one ( I had purchased one a week and a half ago and returned it for refund after 3 days.) He said just a moment and went to the store room and when he came back he said I can exchange it for one in an opened box, I replied NO WAY!!. He then said that they had 2 in the back and both were opened, I said what happend to the plenty I was told on the phone? I then asked for a refund and he whispered something to the girl and smirked again and left. The cashier then all of a sudden had all of this info about stock in the backroom etc. I firmly believe that they did not want to exchange the device and would rather refund and look for others to come in and buy their stock.(opened and unopened) The cashier apologized once again for the mgr's actions. I got the number for corporate and will call tomorrow. Upon reading the coupon it says coupon good only while supplies last. That could mean that all stores were only shipped a very few. I now have no coupon and no device. I had just returned the TF I had been trying and decided to stick with the Gtab and had purchased a Samsung keyboard for it at BB. Anyone else have problems with Staples?
I will not shop at Staples again after the way I was treated when my wife and I went to the store to buy my Samsung Tab, was treated very rudely by a manager, ended up driving 45min to BB the next day to buy my tab. Guess they didn't want my money!!
To make a long story short, website said in stock, went to store, young kid said oh yeah we have some in the back but I can't go back and get them. Asked to speak to a manager,she said it was too much work to get it out of the back and I should buy a Xoom because it has an sd card (funny huh?) I exchanged several intense sentences with the manager and left the store and will not ever go back in one. I pulled our business away from them on our business side as well. Doesn't hurt me any, I order from other places now.
While at BB purchasing the keyboard a man and his girl friend saw the keyboard and asked me how I liked the Gtab. I replied I really liked it but might have to return it for issues. He then stated that he was going to attempt to get BB to honor the coupon for the Gtab. I told him I had tried that at another BB and it was a no go. Well about 2 minutes later the mgr showed up and told him no problem. So perhaps there is a chance I can get the same BB to honor a coupon when I find one. I am going to return the keyboard as it would not function properly(called samsung support and they could not help me get it to be recognized by the Gtab. I will try to purchase the device with coupon.
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
lost2030 said:
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
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Thanks!!! I also hit the thanks button !!!!!!
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
Raistlin1 said:
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
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was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
tenbeau said:
was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
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I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
Raistlin1 said:
I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
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Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
You could have exchanged it for an open box unit and then waited for some new ones to do another exchange later. Maybe one of the open box units was like new? The coupon is good until 7/30 so you can keep checking local stock.
And what was wrong with your tab? (just curious...)
tenbeau said:
Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
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Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
Vlad_z said:
And what was wrong with your tab? (just curious...)
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Click to collapse
It had almost constant black screen freezes and youtube videos would not play without FC. Also constant Samsung apps FC. Also it refused to acknowledge the samsung keyboard I purchase for it. I tried all of the fixes mentioned in this forum and also spend over 6 hours with samsung support to no avail.
Interesting stories about Staples customer service. I bought a 16 GB Galaxy Tab from Staples on the first day of the coupon offer, and got an unopened, unlocked unit that I am very happy with.
But, before I said I wanted to buy one, the salesperson would not go to get one out of the back (so I could examine the specs on the box), which I found strange. And, once I said I wanted to buy, he pushed like crazy to get me to buy the protection plan ($230 on a $400 purchase!!), over and over again, which was very annoying.
I would have much preferred to buy at BB if I knew they would have honored the coupon, but I did end up with a well-performing Tab.
never had a problem with staples
Raistlin1 said:
Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
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UPDATE: I ended up going to BB and was turned down by mgr and then later that day I found out a staples near BB had one in stock (acer iconia and Motorola xoom) upon arriving there it turned out one was display unit(acer iconia) and the price on the Xoom was 599 instead of 499.00.I decided against both of them. Stopped by BB on way home and was considering buying a TF at full price. Just for fun I asked the sales rep to help me and he replied he was busy and then got this other rep to help me. I asked him if he would honor the staple coupon and he said funny you should ask we just got an email from corporate(he showed it to me) and we are authorized to honor the coupon (just the devices listed in email) if the store nearest us has it in stock I knew the closest store did not so just said if you honor it I will buy the Gtab. He then asked me what color -size etc and I replied 16gb white and he pulled one out of the cage. I thought he would call the nearest Staples but he did not. He just rang it up and told the girl at the main counter it was done according to the email just received. When I got home and unboxed it I found that it was UNLOCKED!!!!! I am go grateful. To be able to get a good Grab in the color I preferred from the start and to find it unlocked is just Amazing. Keep trying BB if you have not picked up a tab with the 100.00 coupon yet.
Delete this post.
Got my TP yesterday from Best Buy, and unfortunately it had few issues, biggest being that the left side was separating (you could see the glass move and could hear a click when squeezing it....) Needless to say I was not going to keep it, so I figured I will give a local Best Buy a try to see if I can exchange it...
I walked up to the Customer Service desk and explained the problem. They said no problem, just go to the computer area and get another one, and they will do an exchange. Went back there, and asked for a Transformer Prime. Got a blank stare, then was told that they are not out yet. I proceeded to explain that I already have one and I'm just exchanging it. Another blank stare, then I was assured that what I must have is the Transformer. I finally got tired of this and asked one of the reps to go back to Customer Service with me.
Upon looking at the box, he looked up the SKU and not finding it in the system, he told me that there is nothing they can do, since it's not in their system and he has no idea how I was able to order one. I politely explained that I have the packing slip from BB.com, order receipt, emails from BB, etc. I had two other people look at it, try to pull up the SKU, then telling me the same thing. It was time to talk to somebody that might have a slightest clue, so I asked for a manager. To make a long story short, after a 25 minute discussion where I was basically accused of "doing something funny", he called somebody else on the phone, and after a short conversation told me that he will "issue me a refund, but this is just not right."
I stayed calm and got the refund, then politely explained to the guy that I can't believe how they can treat a customer in this manner. I don't remember the last time being treated remotely like this, and I will certainly let the corporate office know. He could obviously care less...
Anyway, just wanted to vent. Best Buy lost a VERY good customer, as after this whole TP fiasco I'm just done with them. It's a shame that such a large retailer has so little clue about customer service and competency...
Well the TP is not currently sold in stores yet, its an online only product. I can see why there were confused, but they should've know that though.
Dang! I hope my luck is better. I have a Grey 64GB with dock on pre-order from B&H. It's amazing how lame and helpless these sales people can be. They are slaves to the Point-Of-Sale terminal with no imagination or obvious access to resources.
The correct response would be to accept what you said as true, apologize and issue the refund since they have no units in the store to give you.
Bye.
Hmm, who would've guessed Paul Christoforo would get a job at Best Buy so quickly.
Ludikhris said:
Hmm, who would've guessed Paul Christoforo would get a job at Best Buy so quickly.
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Well obviously since his tablet was only purchasable on wwebsite as on the internet, they couldn't find it.
Mine comes in tomorrow from Best Buy. I hope I don't have any issues that I have to do go through them. Maybe I'll just contact my ASUS rep straight up if I have a problem.
jyan_osu said:
Well obviously since his tablet was only purchasable on wwebsite as on the internet, they couldn't find it.
Mine comes in tomorrow from Best Buy. I hope I don't have any issues that I have to do go through them. Maybe I'll just contact my ASUS rep straight up if I have a problem.
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True. Or he could have sold them all on ebay for $150 so there were none left.
Asus packaging really sucks(only booklets is well protected), and BB mailed it in plastic envelope..No wonder there are a lot of problems....
Sorry to hear about the lousy experience. After working in retail, I can deffinently tell you not to threaten with "going to corporate". Just as you said they probably aren't going to care.
Much better to tell the manager on site that you want their District/Regional managers name and phone number. Call the number on the spot if it's during normal daytime hours. This will get you much better results.
District/Regional managers are the normal top dog of the store area, and if you can relay your distress to them in your treatment/experience, results will quickly follow. The store themselves aren't scared of a veiled threat to someone they never directly interact with ("corporate"). But get in touch with their direct boss (the region/district), and that'll put some fear in them...
That doesn't surprise me one bit. Best Buy customer service and return policy is one of the worst I've ever seen.
Now that the competitors (Circuit City, Silo) are gone some long gone Best Buy brick and mortars feel that they can do whatever they want. "Like where else are you going to go?"
but part of this blame also needs to be shared by ASUS for half-ass launching of their product. You don't launch a product to minimum stores unless you want your product to flop.
strange ASUS never revealed the amount of Primes they shipped to US for launch. My guess is under 3,000 units at best.
I was in BB last week, doing other shopping and for the heck of it, asked if they had the dock in yet (they didn't). But all of the BB guys were insisting that the TF Prime was not even out yet and that it had been delayed until Jan. I was like "Of course it's out, I have one!!". Lol... :/
Sent from my Galaxy Nexus using xda premium
The Best Buy clerks at the retailer in my area knew that they were out but had no idea of when they would be in, they checked their internet computers and only saw what most online-shoppers saw the "Coming Soon" message.
Can someone explain to me again why BB stopped their TFP online ordering nearly 2-weeks before Christmas and put-up a "Coming Soon" banner? Do they not realize how many customers they lost in what I can only see as a dumb move. I mean even if you didn't have any TFP in-stock, you could have at least kept it set up as a pre-order to collect potential buyers, but leaving it as a Coming Soon did no good for anyone, not even their own brick and mortar retailers who also used BB.com.
the_game_master said:
Can someone explain to me again why BB stopped their TFP online ordering nearly 2-weeks before Christmas and put-up a "Coming Soon" banner? Do they not realize how many customers they lost in what I can only see as a dumb move. I mean even if you didn't have any TFP in-stock, you could have at least kept it set up as a pre-order to collect potential buyers, but leaving it as a Coming Soon did no good for anyone, not even their own brick and mortar retailers who also used BB.com.
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With the ridiculous amount of issues that it turns out they've had with preorders, stopping them was ultimately the right move.
Sent from my Transformer Prime TF201 using xda premium
It is just truly amazing that a retailer the size of Best Buy can have basic issues like this and how unresponsive they are to fix those issues. I think the mentality here is - it is not effecting enough people, so let's just not talk about it.
When i found out Best buy was taking pre orders for the Note and offering a free case i went down and tried to pre order. I was buying the phone outright for retail as im not elgible to upgrade. When i got there i found the phone was selling for $749.99; $100.00 more than at&t, however ive had no problem with getting them to price match before hand. So i asked the employee if they would and he confirmed with the manager however he said i would not be able to pre order due to the price match descrepency and that i would have to come in on launch day to get one and i would still get the case just let the manager know the situation. So when Sunday came i was the second person there. First of all i had to wait about 30 minutes for 3 of Mobile Dept employees were tending to the only person before me, then when i asked the employee about the phone he didnt even know what it was!!! He went to the "manager" and the manager came out and showed me the phone and started telling me about it. This is where i started getting p!ssed off. He first tends to tell me they dont have the phone in blue... only black... :-].. HUH?? secondly he starts talking about how its "cool because it has a stylus like the nintendo DS"... I kinda told him it was an S-Pen and what it could do and he just looked at me and said "same thing" and walked away!!!. At this point i was annoyed after waiting and the employees lack of professionalism/knowledge so i wanted to get the phone and just leave. I told the other employee i would be buying without contract, about the price match policy and that i had still wanted the free case that i was promised. He called the manager back and the manager said the most they could do is give me the case for 50% off since i waited for so long!!! We argued back & forth as i felt i was lied to and jipped. I told him i was paying $700+ for a phone choosing to go thru them only for the black tie protection plan and it was crap that I was told otherwise about getting the free case. He kind of chuckled at me then told me "i was free to go elsewhere but thats what he could do"!!! Then when they finally opened my phone and activated it all 3 employees and the manager were looking at it and playing with it for a good minute or 2 before even giving it to me! It got to the point where the manager was like "ohh sorry but weve never seen one of these things powered on and we wanted to look at it"... This particular location used to be awsome. Im a Silver Rewards Zone member and i would know all the employees by name... i knew as soon as i walked into a dept i would be harassed by that dept rep if i needed help. They were knowledgable and friendly. Those days are sense gone and now they have a whole new slew of workers that dont know anything, and look annoyed to even do their job. Its impossible to get them to even help you out if you need it without having to chase one of them down. Did anyone else have any issues with Pre-ordering or price matching?
Please use the return key.
jthornton71707 said:
When i found out Best buy was taking pre orders for the Note and offering a free case i went down and tried to pre order. I was buying the phone outright for retail as im not elgible to upgrade. When i got there i found the phone was selling for $749.99; $100.00 more than at&t, however ive had no problem with getting them to price match before hand. So i asked the employee if they would and he confirmed with the manager however he said i would not be able to pre order due to the price match descrepency and that i would have to come in on launch day to get one and i would still get the case just let the manager know the situation. So when Sunday came i was the second person there. First of all i had to wait about 30 minutes for 3 of Mobile Dept employees were tending to the only person before me, then when i asked the employee about the phone he didnt even know what it was!!! He went to the "manager" and the manager came out and showed me the phone and started telling me about it. This is where i started getting p!ssed off. He first tends to tell me they dont have the phone in blue... only black... :-].. HUH?? secondly he starts talking about how its "cool because it has a stylus like the nintendo DS"... I kinda told him it was an S-Pen and what it could do and he just looked at me and said "same thing" and walked away!!!. At this point i was annoyed after waiting and the employees lack of professionalism/knowledge so i wanted to get the phone and just leave. I told the other employee i would be buying without contract, about the price match policy and that i had still wanted the free case that i was promised. He called the manager back and the manager said the most they could do is give me the case for 50% off since i waited for so long!!! We argued back & forth as i felt i was lied to and jipped. I told him i was paying $700+ for a phone choosing to go thru them only for the black tie protection plan and it was crap that I was told otherwise about getting the free case. He kind of chuckled at me then told me "i was free to go elsewhere but thats what he could do"!!! Then when they finally opened my phone and activated it all 3 employees and the manager were looking at it and playing with it for a good minute or 2 before even giving it to me! It got to the point where the manager was like "ohh sorry but weve never seen one of these things powered on and we wanted to look at it"... This particular location used to be awsome. Im a Silver Rewards Zone member and i would know all the employees by name... i knew as soon as i walked into a dept i would be harassed by that dept rep if i needed help. They were knowledgable and friendly. Those days are sense gone and now they have a whole new slew of workers that dont know anything, and look annoyed to even do their job. Its impossible to get them to even help you out if you need it without having to chase one of them down. Did anyone else have any issues with Pre-ordering or price matching?
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The moral of the story is, order directly from AT&T next time. Best Buy always jacks up the off-contract price. It has never been worth it to buy a mobile phone from them. They could give me a free case studded in diamonds and I still wouldn't buy the phone from them.
Also, paragraph breaks are your friend.
Sorry to hear your issues in getting your GNote. I have bought at Best Buy and always had good service. Looks like Best Buy and ATT borked up the pre-ordering for this phone. I heard stories of people who had pre-ordered from both finally give it up and walk in on launch day and buy the phone.
I did not pre order, but I get mine on launch day. It seems like these phones are launching so quickly that all employees are not up to speed on all the phones, specs or even that they are launching that day. That is why once you get someone good, stick with them!
jthornton71707 said:
When i found out Best buy was taking pre orders for the Note and offering a free case i went down and tried to pre order. I was buying the phone outright for retail as im not elgible to upgrade. When i got there i found the phone was selling for $749.99; $100.00 more than at&t, however ive had no problem with getting them to price match before hand. So i asked the employee if they would and he confirmed with the manager however he said i would not be able to pre order due to the price match descrepency and that i would have to come in on launch day to get one and i would still get the case just let the manager know the situation. So when Sunday came i was the second person there. First of all i had to wait about 30 minutes for 3 of Mobile Dept employees were tending to the only person before me, then when i asked the employee about the phone he didnt even know what it was!!! He went to the "manager" and the manager came out and showed me the phone and started telling me about it. This is where i started getting p!ssed off. He first tends to tell me they dont have the phone in blue... only black... :-].. HUH?? secondly he starts talking about how its "cool because it has a stylus like the nintendo DS"... I kinda told him it was an S-Pen and what it could do and he just looked at me and said "same thing" and walked away!!!. At this point i was annoyed after waiting and the employees lack of professionalism/knowledge so i wanted to get the phone and just leave. I told the other employee i would be buying without contract, about the price match policy and that i had still wanted the free case that i was promised. He called the manager back and the manager said the most they could do is give me the case for 50% off since i waited for so long!!! We argued back & forth as i felt i was lied to and jipped. I told him i was paying $700+ for a phone choosing to go thru them only for the black tie protection plan and it was crap that I was told otherwise about getting the free case. He kind of chuckled at me then told me "i was free to go elsewhere but thats what he could do"!!! Then when they finally opened my phone and activated it all 3 employees and the manager were looking at it and playing with it for a good minute or 2 before even giving it to me! It got to the point where the manager was like "ohh sorry but weve never seen one of these things powered on and we wanted to look at it"... This particular location used to be awsome. Im a Silver Rewards Zone member and i would know all the employees by name... i knew as soon as i walked into a dept i would be harassed by that dept rep if i needed help. They were knowledgable and friendly. Those days are sense gone and now they have a whole new slew of workers that dont know anything, and look annoyed to even do their job. Its impossible to get them to even help you out if you need it without having to chase one of them down. Did anyone else have any issues with Pre-ordering or price matching?
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Sorry those people sucked haha it does happen sometimes. I work for BBYM and I can tell you that some are not the most knowledgeable.. Hell my boss has absolutely no idea on different specs or upcoming phones. But he's not really supposed to. Do you know how many new phones come through every couple weeks? The ATT rep will hand him a spec sheet with highlights and thats it. He certainly wont do any outside research. Its the sales people that should be the ones trained on phones. So for their incompetence I apologize.
As for the other stuff, our pre-ordering system blows. Know that. But, it can also reap some pretty good benefits if you are a little patient with it. The price matching thing does work on pre-orders as I have done it for a couple customers with the galaxy nexus.
So knowing what you do now, would you still get your phone from best buy? Just curious. As one of the top 50 performing stores in the company this past quarter, I like to gauge outside response on peoples experience.
Oh and enjoy your note!
imitenotbecrazy said:
Sorry those people sucked haha it does happen sometimes. I work for BBYM and I can tell you that some are not the most knowledgeable.. Hell my boss has absolutely no idea on different specs or upcoming phones. But he's not really supposed to. Do you know how many new phones come through every couple weeks? The ATT rep will hand him a spec sheet with highlights and thats it. He certainly wont do any outside research. Its the sales people that should be the ones trained on phones. So for their incompetence I apologize.
As for the other stuff, our pre-ordering system blows. Know that. But, it can also reap some pretty good benefits if you are a little patient with it. The price matching thing does work on pre-orders as I have done it for a couple customers with the galaxy nexus.
So knowing what you do now, would you still get your phone from best buy? Just curious. As one of the top 50 performing stores in the company this past quarter, I like to gauge outside response on peoples experience.
Oh and enjoy your note!
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If it wasn't for the black tie protection program I wouldn't go back there period. I got my iPhone 4 4s and nexus S with the protection and have loved it. But this particular location has gone down hill.
Sent from my SAMSUNG-SGH-I717 using xda premium
jthornton71707 said:
wtl;dr
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Dude that sucks.. I know alot of the bbuy employees in my local one by name and get alot better service there compared to at$t/tmobile stores. You should have asked for the store manager not the bbym one.. And known the name of the one that said he would give the case to you for free.
Btw you know there was a 3x rewards coupon active for release day, should have been in your email.. Would have been almost 45 back in reward points.
Sent from my SAMSUNG-SGH-I727 using xda premium
This is why I opted to buy the phone through at&t. BB is not a good place to buy phones at a full price. Good for upgrading though, which is what I use them for.
Sent from my SAMSUNG-SGH-I717 using XDA App
Hi, all.
I'm a recent Galaxy Note convert. Migrated from years of glitchy and crap service from Sprint, and also a defective HTC EVO 3D. I absolutely LOVE my Note in ceramic white. However, I have had a couple of initial teething issues that I don't know are actual "problems," or just what to expect with a new Android device.
My Note is pretty much flawless most of the time, but there are instances where I've had random reboots, prolonged freezing up of the device (like when selecting certain live wallpapers and customizing their effects), and other times when transitioning from one program to the homescreen, and my phone will lag up and the icons will disappear off the screen and slowly reload a few icons at a time until everything is there, again. Also, I just realized that sometimes when I have alarms set to go off, they won't wakeup my screen. The alarm will go off but the screen will remain off. Other times the alarm will wakeup my device and turn the screen on.
So, my question is... should I be concerned and demand a new phone from Best Buy Mobile, or are these normal issues and nothing to really worry about? When I went to Best Buy, yesterday, to try and get a new phone, they were really apprehensive about it. They told me that AT&T would not allow them to replace the phone if the issues couldn't be replicated in the store (of course!). The rep did say some valid things to me about what could be causing the issues, but the whole random rebooting thing is what really has me concerned. He told me the phone was so new and that software updates have really came out yet to address any type of initial issues. Do you all agree or should I really try to get a new device??
Thanks in advance for any help.
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
No random reboots or freezing on mine.
Sent from my SAMSUNG-SGH-I717 using xda premium
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Thanks for the advice. Yes, I am running stock ROM. So now it seems like I'm having two problems... the first being that literally no store in my immediate area has anymore ceramic white Notes in-stock and the second being the unwillingness of BB Mobile reps to replace the phone. Today ends my 14-day trial with AT& (even though I have 30-days to make a final decision) and I'm limited on how much I can do today due to an engagement I must attend, tonight. Does anyone have anymore suggestions on what I can or should do? Thanks for much for helping me sort through this. I knew that random reboots didn't sound right.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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When u overclock do you notice the phone grtig hotter than when you don't?
Sent from my SAMSUNG-SGH-I717 using XDA
keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
ryandelman said:
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
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Thanks. There's no more to the story. Haven't really played around with the phone much or modified anything. Anything modifications I've done have been 100% stock. I guess I'll have to try and get the black/blue Note and before my 30-days or up, hope to swap it out for another ceramic white. Considering this wasn't my fault and BB gave me the run-a-round.
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
Chief Geek said:
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
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Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
Dr. Evo said:
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
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I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
Chief Geek said:
I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
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Thanks again for all of your help. I was actually thinking about calling AT&T and saying what you suggested. I think I'll give them a call when I'm done with my engagement. Again, I appreciate all of your help and suggestions.
Sent from my SAMSUNG-SGH-I717 using xda premium
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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A little off topic, but what did you undervolt to? I am running at 1.83ghz right now, and am curious what you undervolted to. Anything to save a little heat from forming and battery life for this thing
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
Dr. Evo said:
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
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Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
keilbaca said:
Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
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Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Dr. Evo said:
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
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00mred00 said:
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Sent from my SAMSUNG-SGH-I717 using XDA App
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Hiya! Thanks for remembering moi lol. AT&T wasn't at all flattered that BB tried to throw them under the bus. I was fully expecting AT&T to confirm what BB had told me, but to my surprise, they said I was entitled to a new phone and should have been given one. I ended up going to a Best Buy Mobile outlet and an actual Best Buy Store. They all claimed they were fresh out of any Notes. One of them told me they had one in-stock, but when I got there, I was immediately told that was incorrect and they had no more. Called another BB in my area, they were supposedly fresh out, too. If there's any good news from all of this, it's that the Note must apparently be extremely popular! Either that or Samsung shipped very limited quantities. At any rate, I can't wait til BB customer service center opens, so I can cancel my insurance with them. I'm also taking back my Galaxy Tab to BB. I've barely used it since getting the Note. If I do decide I need a tablet, I'll see what the Galaxy Note 10.1 is all about.
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
Chief Geek said:
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
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I hope you get this sorted out. Discounts are a huge thing. I don't even know if I qualify for any discounts. With Sprint, they made it sort of obvious to find out what discounts I was eligible for. Doesn't appear to be the same with AT&T. I guess I'd have to do my own homework.
Okay well this experience has me wanting to choke someone. I am having issues with my nexus 10 tablets screen. and its one day after the 14 day warranty given by walmart. so no good there. So i contacted Google they told me since purchased through wally world they couldn't do anything i had to get a hold of Samsung so i said alright and got the number. I then called Samsung and Samsung hung up on me 3 times in a row complete bs. Then the 4th time when i finally get to talk to someone they tell me they don't do warranty that someone else does. They gave me a number. I called this number just to find out that it's Google again -_- at this point I've spent over an hour on the phone got nothing done so i give them one more shot and again am told nothing they can do call Samsung. I ask for a manager at this point the guy tells me there are none available well i have done customer service in call centers there's always someone. i stated this he said fine hold on a second and dummy forgets to mute his mic he then starts chuckling and talking to his friends around him i try to talk to him and get ignored so i hang up and call Samsung back. Again am told Google does it. so i try 3 more times 3 different people before one says they do take care of warranty but its a different department and some confusion has been going around he transfers me to India. I can't understand the guy he can't understand me so this takes for ever 20 minutes later we get all information sorted out he tells me they can't do an exchange only a repair and estimated time the tablet would be gone is 3 months. Iv'e only had the tablet 15 days so for it to be gone 3 months is ridiculous i ask to a supervisor he says okay and says hes transferring me to one. I then sit on wait for 35 minutes (none of this is exaggerated) and i finally hang up call back and get another guy who says the same thing Google does it i explain what the last guy said and ask for a supervisor he says none is available and states one will call me back, its been 2 days now not a single word. I'm going to sue someone -_-
This type of posts scares me as hell, who the hell takes care of the tablet if anything goes wrong with it? Google, Samsung or Staples where I bought mine? I still have 12 days to return it, its second unit with light bleed, I may just return it and be done with this whole "Pure Google experience". I should of kept my Note 10.1. No problems whatsoever, I just had to have this beautiful screen.
Really nice way to attract new customers to Android world. ( I am not Apple person, this is my 4 th Android tablet and I have Galaxy Note 1 as my primary phone)
carlitos66 said:
This type of posts scares me as hell, who the hell takes care of the tablet if anything goes wrong with it? Google, Samsung or Staples where I bought mine? I still have 12 days to return it, its second unit with light bleed, I may just return it and be done with this whole "Pure Google experience". I should of kept my Note 10.1. No problems whatsoever, I just had to have this beautiful screen.
Really nice way to attract new customers to Android world. ( I am not Apple person, this is my 4 th Android tablet and I have Galaxy Note 1 as my primary phone)
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Yeah i bought it because samsung has normally good products I own a note 2 phone but this has been ridiculous i am going to get something done i hope if i do im buying a different tablet screw this
The place you purchase the device from should be the first place you go to, didn't think Walmart would be too strict on a 1-day over warranty period though :/
The next place after that should be Samsung. Google (I think) only handles purchases that were from them. Here's some useful links for product registration on Samsung's site, and then afterwards, you could probably easily (I would imagine anyway) set-up a RMA process that way.
espionage724 said:
The place you purchase the device from should be the first place you go to, didn't think Walmart would be too strict on a 1-day over warranty period though :/
The next place after that should be Samsung. Google (I think) only handles purchases that were from them. Here's some useful links for product registration on Samsung's site, and then afterwards, you could probably easily (I would imagine anyway) set-up a RMA process that way.
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Yeah well Samsung says they don't do it unless you get lucky and talk to the right person they\n you get told its a 3 month wait with no exchange only repair im done this is bs never buying another samsung product
That truly blows, but unfortunately they do manage to come up with BS like that :/ hope you manage to sort it out somehow.
daLareid said:
That truly blows, but unfortunately they do manage to come up with BS like that :/ hope you manage to sort it out somehow.
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Meh they just lost a loyal customer every smart phone i have owned is Samsung every Tablet owned is Samsung. so **** em im done
Not going to lie...stories like this make me want to sell my nexus.
No reason a $550 device should be handled with such horrible service. If it breaks I really don't see 3 month turn around on repair being acceptable.l what so ever.
Sent from my SCH-I535 using xda app-developers app
Man your story sucks man. My advice is to call during normal business hours. I always seem to get better results calling then. Those are the times you can get transferred to someone with a brain. The last time i called during business hours i had 3 complicated RMA issues that needed handled. The rep transferred me to the RMA department (his words) and had the best experience with a rep ever. The person (Tanya) handled every issue immediately. Call back on Monday by around 12pm PST.
Sent from my often RMA'd Nexus 4
So...who do we actually contact if there is a problem? Samsung or Google?
Google play store says Samsung is the warranty contact...just curious who we actually talk to?
Sent from my SCH-I535 using xda app-developers app
Hold on, Walmart website says that they extended all holiday purchases return policy to jan 10?
http://help.walmart.com/app/answers/detail/a_id/203
Sent from my Nexus 10 using xda premium
duarian said:
So...who do we actually contact if there is a problem? Samsung or Google?
Google play store says Samsung is the warranty contact...just curious who we actually talk to?
Sent from my SCH-I535 using xda app-developers app
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Where did you buy it from?
carlitos66 said:
This type of posts scares me as hell, who the hell takes care of the tablet if anything goes wrong with it? Google, Samsung or Staples where I bought mine? I still have 12 days to return it, its second unit with light bleed, I may just return it and be done with this whole "Pure Google experience". I should of kept my Note 10.1. No problems whatsoever, I just had to have this beautiful screen.
Really nice way to attract new customers to Android world. ( I am not Apple person, this is my 4 th Android tablet and I have Galaxy Note 1 as my primary phone)
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If you bought it from staples take my advice return it right now. 9 hours of back and forth between both companies and only transferred to that so call special department once. Everyone else said call the other guy. Take it back pleas save yourself this headache
kittyslasher said:
Where did you buy it from?
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Google play directly. Here in north america
Sent from my Nexus 10 using xda app-developers app
daLareid said:
That truly blows, but unfortunately they do manage to come up with BS like that :/ hope you manage to sort it out somehow.
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9 hours talk time still nothing
duarian said:
Google play directly. Here in north america
Sent from my Nexus 10 using xda app-developers app
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Lucky bastard your safe keep your tablet if you have issues call google they will take care of you
duarian said:
Not going to lie...stories like this make me want to sell my nexus.
No reason a $550 device should be handled with such horrible service. If it breaks I really don't see 3 month turn around on repair being acceptable.l what so ever.
Sent from my SCH-I535 using xda app-developers app
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Where did you buy yours from?
Jayrod1980 said:
Man your story sucks man. My advice is to call during normal business hours. I always seem to get better results calling then. Those are the times you can get transferred to someone with a brain. The last time i called during business hours i had 3 complicated RMA issues that needed handled. The rep transferred me to the RMA department (his words) and had the best experience with a rep ever. The person (Tanya) handled every issue immediately. Call back on Monday by around 12pm PST.
Sent from my often RMA'd Nexus 4
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Dude I've been calling since Friday. So that's not the issue I've only spoken to one gentleman tonight and even tho he couldn't help me I asked for a supervisor and demanded he give him a raise or something he was the most professional customer service rep ever. The issue is the nexus was originally sold only int the google play store. Because of this google was to take control of all returns exchanges ect. Well they then shipped the product to staples and Wally World this caused a mess up in the system people at samsung still think that google tales care of it and google doesn't because it was purchased through a third party store.
kittyslasher said:
Dude I've been calling since Friday. So that's not the issue I've only spoken to one gentleman tonight and even tho he couldn't help me I asked for a supervisor and demanded he give him a raise or something he was the most professional customer service rep ever. The issue is the nexus was originally sold only int the google play store. Because of this google was to take control of all returns exchanges ect. Well they then shipped the product to staples and Wally World this caused a mess up in the system people at samsung still think that google tales care of it and google doesn't because it was purchased through a third party store.
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Same problems here. I am not able to see an phone number for customer support on the Google Play website. I'm having all kinds of issues with this tablet and want to speak to someone before I return this. How do I get the phone number? Anyone?
inwester said:
Same problems here. I am not able to see an phone number for customer support on the Google Play website. I'm having all kinds of issues with this tablet and want to speak to someone before I return this. How do I get the phone number? Anyone?
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Where did you buy it from bud?