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My touchscreen started to become unresponsive i stalled the new c0okies hometab 2.0 beta about a week ago, 3 days ago thats when my touchscreen started failing , at first i though it was something normal it freeze up for a moment, i lock the phone with the "off" button and unlock it back again it will work. But it became more and more often, until yesterday which it just did not respond i restart it like 6 7 times still not respond :S it came back when it want it, today i did a hard reset and still does the same thing i really dont know what to do anymore, has this ever happened to someone ? any advice ? i need help please !
Call HTC's and let them know what is going on with your phone. If it is still under warranty they will fix it for no cost. This happend to me last week and I called them, sent my phone and they fixed it. The only thing i had to pay for was the shipping. I never bothered to put the stock rom back on it. I just sent it in like that
EPgoat said:
Call HTC's and let them know what is going on with your phone. If it is still under warranty they will fix it for no cost. This happend to me last week and I called them, sent my phone and they fixed it. The only thing i had to pay for was the shipping. I never bothered to put the stock rom back on it. I just sent it in like that
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the problem is, that my phone doesnt have warranty anymore, they didnt specify anything whatsoever ? like what was the cause or some ?
Conpa18Dani said:
the problem is, that my phone doesnt have warranty anymore, they didnt specify anything whatsoever ? like what was the cause or some ?
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Click to collapse
Thats Odd usually thes day all cell phones comes with 2 years warranty
mac-devil said:
Thats Odd usually thes day all cell phones comes with 2 years warranty
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well i'm screwed l0l
Dude I bought my phone from some guy from craigslist and i still sent it anyways. just tell them the touchscreen is unresponsive. Just call them and send it in. If it is out of warranty they will charge you anywhere from $50-170. Most likely its still within manufacturer warranty. It doesn't hurt to call them. I sent my phone on wednesday and i should have it back by tuesday.
3 days ago I've ordered a brand new Galaxy S2 (Samsung CPU version) Right after ordering the S2 I've got brand new 3G SIM CARD subscription.
Placed the SIM inside of S2 and turned on the device after a full charge. Few hours later after it was charged the device got into "black screen" and rebooted it self.
I hoped its a one time thing but then later the same day and the next day it happened again. I've decided to reload a fresh ROM and hopefully it gets solved but even with the new ROM I had the same crash and self reboot two or three times during past 2 days.
Last night I've decided to try and pull off the battery for 2 hours and plug it back. Since then it didn't happened again for 20 hours approx.
However during my research I have found the following forum thread: http://androidforums.com/samsung-galaxy-s2-international/342229-s2-keeps-rebooting.html it says about many people that had same problem some people had it right after they got S2 same as I did and some people had it after few weeks or year...Some people had it even after Samsung has replaced their main board/device.
The question here is following: What If it will happen to me again?
I don't want bring it to store and stay without a device for 2 weeks until they fix it. I dont think I want 2-3 days old product from Samsung to be fixed. I didn't paid for such expensive device to not use it after I paid for it a full amount. (The computer vendor store where I bought it, they have a paper on the wall says that mobile phones cannot be returned if turned on or opened and that lab service takes 14 business days if something needs be repaired, they can either repair or give refurb/used replacement after this 14 days.
Also, If it will happen again on my device, How can I have full trust back in S2 after I had this issue and was reading all this information at the forum?
Looking to hear your thoughts
SOLUTION!
Oh man! This is really bad. living without a phone for two weeks is better than living with a phone that hangs and reboots everyday.
Don't decide now, use it for more few days and try many rom and kernels that you can and atleast try everyone of them for one battery cycle or two. And if after this it happened again I think you know what to do!
That rule doesnt apply to faulty stuff.Take it back for a refund-or at very least gwt it swapped for a new one and let the vendor piss about with Samsung
Sent from my GT-I9100
Here's a copy of the letter I sent to Asus...
I have been using Asus products since my first socket A board and have been a partner since 2008. I have always had faith and trust in Asus products and recommend them to all my friends and customers. My own system contains £1000 worth of Asus parts (Z77 Sabertooth, Xonar DX2, 2 x GTX 580, DVD-RW) and I use Asus motherboards for ALL my customer builds.
However I feel badly let down with the TF201 I purchased on 27/01/12 ) My TF201 has been very unreliable, constant crashes and reboots as well as the seemingly usual light bleed/ GPS problems. I have lived with it, hoping that it was purely a firmware issue that would get resolved. (I ignored all the bad comments in forums, believing that Asus would NOT ship faulty products) There have been times where my TF201 has been stable for short periods. The last couple of weeks it has got worse, with terrible battery drain, loss of wifi (I can only turn on wifi after a reboot). Last night the device would not stay on the home screen for more than a few seconds without rebooting on its own, then finally it got stuck on the Asus logo. I have had to factory reset it 3 times now, and this is the last straw.
Because of my patience with the device and my faith in Asus, I have now had the device too long to try and get a refund, and feel I am now £500 out of pocket. I would really like to know how Asus are going to restore my faith.
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Click to collapse
I was advised to RMA it, which I did and I received it back on Monday. The Report simply says...
Replaced Part:
[14001-00030500] USB CABLE DOCKING 40ptN,L:1500
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Click to collapse
I was doubtful if this would have fixed anything and was proved correct in the first hour of use. The system rebooted once on it's own, while just sat on the side asleep, within 30 secs of that crash it rebooted again this time getting stuck on the Asus logo.
The next day I tried it again and it booted into Android, but couldn't play anything through the BBC iPlayer without it force closing the browser.( A simple task which my Galaxy Note handles without issues)
I am wondering where to go from here, I have sent an email back to Asus but as of this moment have not had a reply. I think at this stage I would just simply like a new unit as I have no faith in the current one.
Anyone else have similar problems?
Regards,
Les
I truly feel for you. I have also had a bad experience. Mine was replaced three times when I first purchased in January 2012. I thought I had finally obtained one that was faultless but after a few months the connector basically fell apart through no fault of my own. I treat it like a new born baby. I even discovered that many people had the same issue and had it repaired under warranty. I RMAd it and the told me it was my fault and I had to pay £150. Anyway, after numerous phone calls and emails they agreed to repair. That took two months!
I actually wrote a long letter of complaint about the quality of the product and that it seemed the design and quality of components were not fit for purpose. I also pointed out all of the reported and inherent problems that others have experienced along with articles and forum threads as proof. My aim was to attempt to have them replace it with an infinity, which clearly has all of the prime issues resolved and clearly points to ASUS knowing the Prime had the faults I had highlighted.
Their response was that as a manufacturer under EU law they have no responsibility to replace a product an end user deems to be unfit for purpose and that they simply supply resellers with a product and therefore the end user is technically not their customer. Their responsibility is to simply repair a device with manufacturer faults for a minimum of a year in the UK.
So, reading between the lines they were saying that although I was right in what I was saying they weren't going to do anything about it because they aren't obligated to do so. Ethics doesn't come in to it.
Since then I received my Prime back from RMA and discovered it had grit under the glass and so back it went. On receiving it back again they had replaced the LCD and digitizer but this time they had bent the body, dented the seal around the glass with opening tools and the screen was actually popping out of the frame because of the damage to the body. So, I have been sending emails to them for six weeks to try to get it sorted out and finally they sent me another RMA pickup wistron and collected it yesterday. They didn't comment on my problem or apologise. Nothing.
The reason I'm going in to such detail here is to show what kind of customer service they operate. They refused to replace my Prime with an Infinity yet, I estimate, that they could probably have given me two for the money they have so far spent flogging the dead horse that is my TF201.
£45 each way on shipping times six.
£250 for a new screen.
They replaced the WiFi and gps boards.
The charge port.
Now the back casing and probably another screen due to the damage they made to the new one.
We're already up to about £900 and that doesn't include the time their staff have spent on the phone to me, responding to my emails and their legal department penning letters to me.
If a company is so hell bent on not giving a customer what they want in order to convert dissatisfaction to satisfaction that they will happily spend obscene amounts of money to deny them that, then there is little hope for anyone.
Phew. Bit of a rant there but I mean very word.
Sent from my HTC Sensation using Tapatalk 2
Just got a response and it was pretty much what I expected...
Thank you for contacting Asus Technical Support.
Our apologies that the repair has not resolved your issue. The repair centre was not able to replicate your stability problems, because the are intermittent. I can only recommend to apply for another rma for the unit. When filling in the rma form, please refer to the previous RMA and the fact that it did not resolve the issue.
If you have any further question, please don't hesitate to contact Asus Technical Support.
Kind regards,
Click to expand...
Click to collapse
Why was that not mentioned in the repair report? Why did no one contact me to ask what I was doing when it crashed? Why did they change the 40pin connector? Why did I ignore the bad reports and buy the &*%@$+£ thing in the first place?
Les
Still waiting for an update on mine. It just says "Received".
It wouldn't surprise me if the repair centre sits on it. I'm sure they're fed up with my complaints.
Of course, if they did a proper job I wouldn't have to complain.
Sent from my Sensation using Tapatalk 2
PointyUK said:
Here's a copy of the letter I sent to Asus...
I was advised to RMA it, which I did and I received it back on Monday. The Report simply says...
I was doubtful if this would have fixed anything and was proved correct in the first hour of use. The system rebooted once on it's own, while just sat on the side asleep, within 30 secs of that crash it rebooted again this time getting stuck on the Asus logo.
The next day I tried it again and it booted into Android, but couldn't play anything through the BBC iPlayer without it force closing the browser.( A simple task which my Galaxy Note handles without issues)
I am wondering where to go from here, I have sent an email back to Asus but as of this moment have not had a reply. I think at this stage I would just simply like a new unit as I have no faith in the current one.
Anyone else have similar problems?
Regards,
Les
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Click to collapse
I have green camera problem. I've probably had it for months but don't use it very often.
I pre ordered mine in the UK and got it 5th Jan 2012. Asus are now saying it is out of warranty. We got an extension to the warranty in the uk. Im not happy at the moment. I too was a big Asus fan and still am really.
Asus should fix a know manufacturers fault.
Does anyone know of an email address to complain to?
Sent from my Transformer Prime TF201 using Tapatalk HD
PointyUK said:
Here's a copy of the letter I sent to Asus...
I was advised to RMA it, which I did and I received it back on Monday. The Report simply says...
I was doubtful if this would have fixed anything and was proved correct in the first hour of use. The system rebooted once on it's own, while just sat on the side asleep, within 30 secs of that crash it rebooted again this time getting stuck on the Asus logo.
The next day I tried it again and it booted into Android, but couldn't play anything through the BBC iPlayer without it force closing the browser.( A simple task which my Galaxy Note handles without issues)
I am wondering where to go from here, I have sent an email back to Asus but as of this moment have not had a reply. I think at this stage I would just simply like a new unit as I have no faith in the current one.
Anyone else have similar problems?
Regards,
Les
Click to expand...
Click to collapse
I received mine back from RMA in December. It had a green camera problem at first(which i was going to live with) and then the display was just black. They fixed it quickly and it was returned to me. The camera and display were fixed, but then I noticed it would freeze and reboot intermittently. An update came out while it was in RMA, but the tablet says not update found. I manually updated, but still froze and reboot often. I tried unlocking thinking a different rom would help, but the tablet cannot be unlocked. Called yesterday and am sending it off for RMA again. Hope I have better results this time.
Update
nunyabiz said:
I received mine back from RMA in December. It had a green camera problem at first(which i was going to live with) and then the display was just black. They fixed it quickly and it was returned to me. The camera and display were fixed, but then I noticed it would freeze and reboot intermittently. An update came out while it was in RMA, but the tablet says not update found. I manually updated, but still froze and reboot often. I tried unlocking thinking a different rom would help, but the tablet cannot be unlocked. Called yesterday and am sending it off for RMA again. Hope I have better results this time.
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Click to collapse
Asus just updated the RMA page to "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found" So im sure they will send it back and I will still have the same problem...sigh.....I called and gave them more information, but I am not confident that it will help.
Just got my prime back from RMA, looks like this time they have replaced the mainboard. So far it seems ok, but I've only been playing for an hour or so. Time will tell.
Les
Update
nunyabiz said:
Asus just updated the RMA page to "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found" So im sure they will send it back and I will still have the same problem...sigh.....I called and gave them more information, but I am not confident that it will help.
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Click to collapse
Just wanted to update the resolution to my problem. After the receiving my tablet back, it still rebooted and froze constantly.(no surprise), so I called and got an RMA number again. Sent it in, and a week AFTER they received it, I got an email saying they were going to replace it since it was the third RMA for the same problem, and I would get an email when it shipped. A week and a half later I finally got the email and it was on its way from California.( I sent mine to Texas). I received the tablet last week and have used it several hours with NO reboots! Its working perfectly! I have not tried to unlock it yet because the only reason I tried to unlock the other ones was because of the rebooting and freezing. Although I suspect since its from RMA it wont unlock. So to anyone that has issues with their prime, keep sending it back and eventually they will replace it.
nunyabiz said:
Just wanted to update the resolution to my problem. After the receiving my tablet back, it still rebooted and froze constantly.(no surprise), so I called and got an RMA number again. Sent it in, and a week AFTER they received it, I got an email saying they were going to replace it since it was the third RMA for the same problem, and I would get an email when it shipped. A week and a half later I finally got the email and it was on its way from California.( I sent mine to Texas). I received the tablet last week and have used it several hours with NO reboots! Its working perfectly! I have not tried to unlock it yet because the only reason I tried to unlock the other ones was because of the rebooting and freezing. Although I suspect since its from RMA it wont unlock. So to anyone that has issues with their prime, keep sending it back and eventually they will replace it.
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Click to collapse
Agreed. It took a long time and lots of heated emails but I got mine replaced in the end.
Sent from my HTC One using Tapatalk 2
nunyabiz said:
I received mine back from RMA in December. It had a green camera problem at first(which i was going to live with) and then the display was just black. They fixed it quickly and it was returned to me. The camera and display were fixed, but then I noticed it would freeze and reboot intermittently. An update came out while it was in RMA, but the tablet says not update found. I manually updated, but still froze and reboot often. I tried unlocking thinking a different rom would help, but the tablet cannot be unlocked. Called yesterday and am sending it off for RMA again. Hope I have better results this time.
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Click to collapse
I have the RMA number, but I'm in doubt to send it to Grapevine because I'll be in NYC only for 15 days. If they takes more than 15 days, I'll lose it.
I think, they should have some service center in New York.
What would you recommend to do?
achi14 said:
I have the RMA number, but I'm in doubt to send it to Grapevine because I'll be in NYC only for 15 days. If they takes more than 15 days, I'll lose it.
I think, they should have some service center in New York.
What would you recommend to do?
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Click to collapse
You dont live in the US? If not, I am not sure what you should do. The first time I sent it in it only took a week to get it back to me.(I live 15 minutes from Grapevine Tx). But the next 2 times it took 3 weeks.
Sorry I know this probably doesnt help you..
My V10 went into a bootloop back in November and I was fortunate enough to get it replaced days before the 1 warranty expired. Yesterday, my wife's V10 also suffered the same failure. Unfortunately, no insurance and Verizon still insists that they don't know anything about the hardware fault that's causing these phones to bootloop. I can cough up my failure to just bad luck, but both phones failing for the same thing has nothing to do with luck.
If anyone knows of a class action suit being filed against LG, I would be interested in signing up.
Last LG product I'll ever purchase.
lawsuit
I'd be surprised if there wasn't one. The same thing happened to my G4.
I'm pretty sure there is one...Google it
I've seen the articles of an active lawsuit against them, but there's no information on how to join. Usually, the attorneys will get companies to release the information of customers who may have been affected so that they can be contacted to join or opt out. Either way, I will send them an email and see if I get a response..
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
xceebeex said:
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
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Click to collapse
You faired far better than me. They told me they didn't know anything about the issue (however they knew about it back in November when my phone died a few days before it's one year anniversary) when I called about my wife's phone suffering the same fate.
I did call LG and they are definitely aware of the issue as they extended the warranty of the phone by an additional 6 months.
Verizon should still address this issue with its customers rather than brush it off as just another defective device out if warranty.
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
lowkeyst4tus said:
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
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Click to collapse
Thanks, I'll give that a shot. My wife isn't a very heavy user, so don't know how the phone overheated that much to cause the hardware issue.
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
Hypnosis4U2NV said:
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
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I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
AirForceOnes0010 said:
I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
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Nice to know it wasn't just me they used that excuse with, guess they don't want the real reason of shoddy hardware being a liability in court.
My V10 replacement from Nov 2016 now exhibits WiFi disconnection issues. Wife's V10 has no such problems. Hopefully I can get to November before the phone totally faults out again.
I was looking forward to the Pixel 2 but I heard it's going to be a LG manufactured phone. Ugh, that's sad news as I won't even consider it.
Agreed, I definitely won't be one of the early buyers for a pixel 2. Bought a Note 4 off ebay, gonna roll with that and my newly repaired V10 as a backup until one of these manufacturers makes a modern phone with all the features I want. V20 would've been it but I'm not about to have one of those bootloop on me as well.. See what the V30 brings I guess
Just a little update from getting my main board replaced. Got it back yesterday after missing FedEx the day before and the sim no longer worked, but they left my glass screen protector on which I wasn't expecting. It had been updated from 25A (I was holding out for mm root..) to 28A. Everything seems to work but it is no longer going to be my dd. If something happens to my note I'll activate it but it's on zerolemon-mp3 player duty for now. Still love the idea of the V10...
Thanks for the update. They had removed the screen protector on my phone when I got it back. But so far phone is running ok. It did shut down on its own from getting too hot a couple of days ago. I was taking pictures and leaving the photo camera on when it did it.
This is bugging me for such a long time now. I've had this problem for such a long time. The issue is that everytime the phone reaches 100% of charge, and leaving it for a while (maybe like 5 mins-ish?), The phone suddenly reboots (hard reboot not soft-reboot) and continues to charge but in the idling turned-off mode (only the battery logo is displaying).
Solutions I've tried but didn't or barely work:
Replacing the Battery itself
Switch to different Kernels
Switch to different ROMS (MIUI, AOSP, OOS etc.)
Full drain to 0% and charge to 100% while off
This leaving me confused af and irritated because everytime I want to charge my phone overnight or I just want to leave my phone charged all the time to minimize the battery degradation, the phone reboots completely out of the blue, letting me miss the notifications that I haven't read yet. I need help on this please.
Flash your device via miflash
hidden.hero said:
Flash your device via miflash
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Click to collapse
I'll try that one once again, after I backup my files on my phone, and update once I've done it, and see if it helped or not, thanks for suggesting
You are welcome
hidden.hero said:
Flash your device via miflash
Click to expand...
Click to collapse
Unfortunately it doesn't solve the problem. The issue still persists
you need to take the device to the service I guess this is not a software problem
Probably an issue with the board already, either due to a fall or maybe the device you bought may have just have been defective. I would have suggested that you brought it to a service center (since you said you had the issue for a longtime then maybe you could have had it serviced while it still had warranty)
mecoromeo said:
Probably an issue with the board already, either due to a fall or maybe the device you bought may have just have been defective. I would have suggested that you brought it to a service center (since you said you had the issue for a longtime then maybe you could have had it serviced while it still had warranty)
Click to expand...
Click to collapse
Oh I forgot to mention, yes it may have been a long time issue, but it just started to happen right around 3 months after I bought it. I bought my phone brand new last year, and it didn't have the issue I'm facing now. Sadly, the warranty doesn't cover the battery issue, since I just bought it form a random retail store (not Xiaomi)
Ordinary_Smartphone_User said:
Oh I forgot to mention, yes it may have been a long time issue, but it just started to happen right around 3 months after I bought it. I bought my phone brand new last year, and it didn't have the issue I'm facing now. Sadly, the warranty doesn't cover the battery issue, since I just bought it form a random retail store (not Xiaomi)
Click to expand...
Click to collapse
Sorry to hear that. Well, it would be best to have it checked by a repairman by this point since based on all the info you've provided you've tried all the troubleshooting steps software wise, so it may be the board by this point. Or if that random store offered you a repair warranty (most rando stalls in my country has that, not sure about yours) then you may swing by there
what about charger?
seems like the only thing that you didnt check
mecoromeo said:
Sorry to hear that. Well, it would be best to have it checked by a repairman by this point since based on all the info you've provided you've tried all the troubleshooting steps software wise, so it may be the board by this point. Or if that random store offered you a repair warranty (most rando stalls in my country has that, not sure about yours) then you may swing by there
Click to expand...
Click to collapse
Well if it's a hardware issue from the board itself, maybe I'll just pass for now. The repair warranty though doesn't really cover some major problems like motherboard and battery, it actually needs to paid so ig it's a no for me. I'll just replace it myself over time if the board breaks itself.
jordan_yoong_1 said:
what about charger?
seems like the only thing that you didnt check
Click to expand...
Click to collapse
I had no issues on charger either. I used a different Xiaomi charger from another phone, and the battery issue is still there. I even opted in using a samsung charger with usb-c, and still the problem persists.