The purpose is to start this thread is people can post when they got their replacement? what type of problems they facing during replacement. Try and include the following.
Carrier?
Any difference in the boxes?
Store or via mail?
Location? (city / state)
Note 7 owners have a few different options when it comes to the recalled Note 7. Here's what you need to know about How to replace Samsung Galaxy Note 7
Thanks!
VZW
Black square back of box
Store
09/21
North central CT
Sent from my SM-N930V using Tapatalk
Samsung Canada preorder
Black printed square on new box
Registered on the exchange site the morning it opened.
Mailed to home address, received on the 15th.
Sent from my SM-N930W8 using Tapatalk
jmitr said:
Mailed to home address, received on the 15th.
Sent from my SM-N930W8 using Tapatalk
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Congrats :good: . Enjoy your handset.
Note7 replacement devices still at risk of overheating eported to a local television news network. The exact amount of complaints submitted to Samsung remains unknown. Do you guys found this problem in your exchanged device or not ?
Allen_Jolynn0 said:
Note7 replacement devices still at risk of overheating eported to a local television news network. The exact amount of complaints submitted to Samsung remains unknown. Do you guys found this problem in your exchanged device or not ?
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same question here, expecting mine tomorrow but a bit worried now after CNN News report this morning!!!
looks like this product has endless issues
any one of you guys who received replacement already experienced any sort of issues Battery, Overheat, boot-loop ....etc ?
please share your feedback
Thanks
The few affected models are being sold in Asia. My new US phone is fine.
Sent from my SM-N930V using Tapatalk
No reason for replacement, many news its fake..no prove for burning, so im not change my note7, 26 cases exploding its liar from some people needed fast money from sue samsung
pure BS about the problems with exchanged devices, they are even reporting a case of a note 2 burning!
I received my replacement in the mail on the 15th. It's been fine, other than the occasional stutter and lag. Stupid SD820.
The heat is on the charger this time. Even when fast charging feature is disabled. I'd expect the charger to get warm. Though my Note7 has already been replaced and firmware updated, I still disable fast charging to keep the battery from stress.
Boy Bisaya said:
I still disable fast charging to keep the battery from stress.
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That's a good technique :good:
ac-milan said:
same question here, expecting mine tomorrow but a bit worried now after CNN News report this morning!!!
looks like this product has endless issues
any one of you guys who received replacement already experienced any sort of issues Battery, Overheat, boot-loop ....etc ?
please share your feedback
Thanks
Click to expand...
Click to collapse
No, aside from the (still relatively small) number of fire incidents that has since been resolved with the recall, this product has no more issues than ANY other phone. It just has endless dumb journalists who jump on the hype bandwagon reporting anything that might just connect the story to a Samsung device, blowing it completely out of proportion just to get viewers/readers/clicks. All that achieves is endless knee jerk reactions from the ignorant authorities and technology illiterate public.
Even on XDA people generally come here to vent frustration about either hardware/software issues on their particular device (that's every phone XDA caters for) or to complain about a manufacturer of said device. Giving the impression that their phone is just a complete failure.
Stop worrying about news reports, enjoy your phone. In the very unlikely event you get a dud, get it replaced or refunded. Importantly, come back here and let people know how great it is! It's an awesome phone!
Eventually all this BS scare mongering will die down and we can put it behind us.
Sent from my SM-N930F using Tapatalk
apprentice said:
No, aside from the (still relatively small) number of fire incidents that has since been resolved with the recall, this product has no more issues than ANY other phone. It just has endless dumb journalists who jump on the hype bandwagon reporting anything that might just connect the story to a Samsung device, blowing it completely out of proportion just to get viewers/readers/clicks. All that achieves is endless knee jerk reactions from the ignorant authorities and technology illiterate public.
Even on XDA people generally come here to vent frustration about either hardware/software issues on their particular device (that's every phone XDA caters for) or to complain about a manufacturer of said device. Giving the impression that their phone is just a complete failure.
Stop worrying about news reports, enjoy your phone. In the very unlikely event you get a dud, get it replaced or refunded. Importantly, come back here and let people know how great it is! It's an awesome phone!
Eventually all this BS scare mongering will die down and we can put it behind us.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
Here, here!
It is a shame, this amazing device will not get to people who could have had a great Smartphone. But this means the next Note will really be worth waiting for. The Note 7 will be the first device that my wife and I both have, she asked for it when she saw what you can do with the S Pen and digital paint.
Got my replacement today. Can't find the display scaling option in the updated firmware for the life of me.
Sent from my SM-N930F using Tapatalk
hackdrag0n said:
Got my replacement today. Can't find the display scaling option in the updated firmware for the life of me.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
check it under settings>display>resolution.
molanjami said:
check it under settings>display>resolution.
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Click to collapse
I'm sure there used to be an option for changing dpi, the same as what nougat has.
Sent from my SM-N930F using Tapatalk
may be you are right
According to sammobile Galaxy Note 7 sales in Europe will be resumed on October 28.
According to mashable You can now use the Samsung Galaxy Note7 on planes in India.
Related
Hi all,
Lately my eyes have been set on the galaxy s6 edge as my next phone, however I am somewhat concerned about all the issues I've been hearing about it. Having a look through the comments and threads, it would seem that there are issues in regards to scratches appearing on screens, dead pixels, the edge not responding correctly, bending issues, etc. Are these issues really that widespread, and would I be better off in just getting a normal S6? Unfortunately, from my experiences, phones are very hard to replace or get fixed in my area, so I really dont want to be stuck with a phone that has issues right out of the box.
I've got the edge and I have zero problems with it.
Sent from my SM-G925F using Tapatalk
Williamharv said:
Hi all,
Lately my eyes have been set on the galaxy s6 edge as my next phone, however I am somewhat concerned about all the issues I've been hearing about it. Having a look through the comments and threads, it would seem that there are issues in regards to scratches appearing on screens, dead pixels, the edge not responding correctly, bending issues, etc. Are these issues really that widespread, and would I be better off in just getting a normal S6? Unfortunately, from my experiences, phones are very hard to replace or get fixed in my area, so I really dont want to be stuck with a phone that has issues right out of the box.
Click to expand...
Click to collapse
I've never heard of bending issues on the S6's.
As for my Gold Platinum 64GB S6E, it's perfect. No scratches, no dead pixels, no connection issues (Sprint), no weird battery drains.
Don't be afraid of buying the S6E if that's what you really want. If something is wrong, just exchange it at the store or get your refund.
Sent from my SM-G925P using Tapatalk
optimummind said:
I've never heard of bending issues on the S6's.
As for my Gold Platinum 64GB S6E, it's perfect. No scratches, no dead pixels, no connection issues (Sprint), no weird battery drains.
Don't be afraid of buying the S6E if that's what you really want. If something is wrong, just exchange it at the store or get your refund.
Sent from my SM-G925P using Tapatalk
Click to expand...
Click to collapse
skanj said:
I've got the edge and I have zero problems with it.
Sent from my SM-G925F using Tapatalk
Click to expand...
Click to collapse
Well, its nice to hear some stories of where everything is completely fine. Are the defects a widespread problem, or has it just been bloated up to be bigger than what it actually is?
Also, I would love to just be able to exchange it, but from my experience they will just say its your fault and then do nothing about it or pay to get it fixed.
When you go to the store check it our really well in the store and when you get back to your car. Pretty sure you have 14 days. I have 30 days because of my discount on my account. If concerned about it wait a month or two. All new phones when released usually have some quality control and bugs. Also remember that the issues are blown up on here.
sweets55 said:
When you go to the store check it our really well in the store and when you get back to your car. Pretty sure you have 14 days. I have 30 days because of my discount on my account. If concerned about it wait a month or two. All new phones when released usually have some quality control and bugs. Also remember that the issues are blown up on here.
Click to expand...
Click to collapse
Unfortunately we do not have a 14 day return day policy over here (would love to have one though). They usually give it to you in the packaging and once its opened its usually your problem, but I'll try opening it the moment I get it at the store so they know it wasnt my fault - hopefully if it is defected they will exchange it. And yes I did think about waiting a couple of months, but the carrier im on is currently offering an extra 2gb data free per month if you get it soon so I'd rather not wait!
I think I will just get the edge and make sure its not defected before I leave the store!
Dont let 100 people on a forum decide the phone purchase for you. Fantastic phone, any issues will be ironed out soon, IM sure.
If worried, just buy at shop.
So far mine in great condition.
jmill75 said:
Dont let 100 people on a forum decide the phone purchase for you. Fantastic phone, any issues will be ironed out soon, IM sure.
Click to expand...
Click to collapse
I hope my phone's scratches and pink screen can be "ironed out soon"!
Regarding bending issues- this is why I recommend keeping your Hydraulic Presses and chainsaws in a different pocket from your Phone .
Williamharv said:
Hi all,
Lately my eyes have been set on the galaxy s6 edge as my next phone, however I am somewhat concerned about all the issues I've been hearing about it. Having a look through the comments and threads, it would seem that there are issues in regards to scratches appearing on screens, dead pixels, the edge not responding correctly, bending issues, etc. Are these issues really that widespread, and would I be better off in just getting a normal S6? Unfortunately, from my experiences, phones are very hard to replace or get fixed in my area, so I really dont want to be stuck with a phone that has issues right out of the box.
Click to expand...
Click to collapse
Hi, Let me assure you that if you read any forum on earth regarding any product manufactured you wouldn't make another purchase of ANYTHING, shoes, socks cars, hot water bottles, toasters etc.....
There WILL be lemons in all man made products. It is the nature of a forum where we come to generally moan and groan about what we buy. If you take it seriously or to heart you would never leave your house.
I am a complete certifiable tech junkie. I didn't need to go buy the SS6Edge. I still have a new IPhone 6, Sony Xperia Z2 and the Ultra. Not to mention a few others during the past year like the nexus 5. There have been stories about all of these devices, forums are full of negatives.
I have no doubt there will be S6 Edge lemons, there has to be in a production this size. Point is 99.5% will be fine. A tiny percentage will drive their owners to distraction, for me this came in the guise of an Asus Transformer some years ago. Considering the gear I purchase in a year though I really cant moan and you should buy what you desire with confidence. Buy from a decent retailer with a known reputation who will refund or replace IF a problem is found, now that is a genuine concern more so that what we buy but from where we buy it.
Such gear is not cheap. I am sincerely questioning my own sanity this evening after realising I have paid out 1100€ on a mobile phone, THAT worries me. :silly:
If you are of a nervous disposition keep well away from these forums or consider some facts. There have been sales of the iPhone 6 in the millions world wide and the bendgate silliness has proven to be just that, silly.
Please don't flame me if you are one of the genuine unfotunates to have bought a lemon BUT that is what they are, an exception to the rule.
Kind regards, Ryland
i have the edge i gold all seems good here little bit slack home button but i like a bit movement lol just to think i bet there has been a few million sold all ready of the s6 edge and about 2% of people are having problems which is not very many when ypu think about it
strikerdj2011 said:
i have the edge i gold all seems good here little bit slack home button but i like a bit movement lol just to think i bet there has been a few million sold all ready of the s6 edge and about 2% of people are having problems which is not very many when ypu think about it
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Click to collapse
Scratched screens and pink discoloration issue is far more than 2%!
demonwind said:
Scratched screens and pink discoloration issue is far more than 2%!
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Click to collapse
there is 1000s and 1000s of people who don't know what xda is or what its for just cause there is a few people on here with problems you think it means that there is loads lol there has been **** loads of the s6 edge sold but you just go of the minority that have posted about it notice how many people have not posted people only moan when some thing is wrong not when there device is fine
strikerdj2011 said:
there is 1000s and 1000s of people who don't know what xda is or what its for just cause there is a few people on here with problems you think it means that there is loads lol there has been **** loads of the s6 edge sold but you just go of the minority that have posted about it notice how many people have not posted people only moan when some thing is wrong not when there device is fine
Click to expand...
Click to collapse
Many people have the problem but don't even notice it. There are random people on Youtube who have the pink screen problem and they don't see it. Ignorance is bliss.
There's no way the problem is 2%.
demonwind said:
Many people have the problem but don't even notice it. There are random people on Youtube who have the pink screen problem and they don't see it. Ignorance is bliss.
There's no way the problem is 2%.
Click to expand...
Click to collapse
so lets say they sold one million for instance 2% is 20.000 units no way is there 20,000 people in that thread lol
and it seems to be affecting the black version and not the white or gold so that so it does sound plauseable that there 2% of over all sales of the handset not just on the colour could be a bit more than the 2% of the black handset sales could be closer to 10% as it is affecting black version and seems a bigger seller
demonwind said:
Many people have the problem but don't even notice it. There are random people on Youtube who have the pink screen problem and they don't see it. Ignorance is bliss.
There's no way the problem is 2%.
Click to expand...
Click to collapse
May I respectfully ask how and where you arrive at the number 2%?
Hey for those who have purchased a faulty mobile its not a joke, not at all BUT seeing as the unit was released in America on the 10th? in some European countries on the 17th I would suggest it would be absolutely impossible to arrive at any accurate figures regarding faulty devices.
There is wide spread shortage in Europe as Samsung Europe just cant get the stock to ship out to the stores.
I would like to know how you researched this figure of 2%? The importer in this country is in such disarray due to demand they don't even know yet accurate figures for sales especially returns.
Before I am accused of being some sort of Samsung fanboy I have only returned to Samsung after my last purchase of the Note 3, now how long ago was that? I went Sony also Apple. All three have threads on this very site full of scare stories and some genuine horrors.
May I suggest you don't use unsubstantiated guess work to support some theory that as yet cannot possibly be quantified or known.
Regards,
Ryland
Ryland Johnson said:
May I respectfully ask how and where you arrive at the number 2%?
Hey for those who have purchased a faulty mobile its not a joke, not at all BUT seeing as the unit was released in America on the 10th? in some European countries on the 17th I would suggest it would be absolutely impossible to arrive at any accurate figures regarding faulty devices.
There is wide spread shortage in Europe as Samsung Europe just cant get the stock to ship out to the stores.
I would like to know how you researched this figure of 2%? The importer in this country is in such disarray due to demand they don't even know yet accurate figures for sales especially returns.
Before I am accused of being some sort of Samsung fanboy I have only returned to Samsung after my last purchase of the Note 3, now how long ago was that? I went Sony also Apple. All three have threads on this very site full of scare stories and some genuine horrors.
May I suggest you don't use unsubstantiated guess work to support some theory that as yet cannot possibly be quantified or known.
Regards,
Ryland
Click to expand...
Click to collapse
I was quoting the 2% estimate from this post: http://forum.xda-developers.com/showpost.php?p=60203785&postcount=12
For the record, I don't believe it's 2%. Scratches is probably 30% and pink screen is probably 50%, but many won't notice it.
We have a poll for scratches, should start one for pink screen as well, and that's an issue with regular S6 too.
I should have known better than to buy another ZTE phone!! It won't charge anymore!! I only charged it twice since I got the damn thing... it's not the cable or the charger because I also have an Anker charger and power bank along with a OnePlus 3 and it's cable and charger for reference... What a load of crap, the last ZTE phone I had fail on my family me was three months ago when the capacitive keys stopped working, that phone was brand new from MetroPCS too... Stay away from this phone, I'm glad that I kept my OnePlus 3 just in case I didn't want to jump ship...
youve obviously never heard of the oneplus customer support stories either...
aknotts415 said:
youve obviously never heard of the oneplus customer support stories either...
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Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...
I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...
rickyx32 said:
Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...
I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...
Click to expand...
Click to collapse
Sorry I miss spoke. I meant more if you have an issue with QC with oneplus its hard to deal with their customer serivice. Mine comes today hopefully mine is okay. I'd be lying if the defects so far didnt worry me but I have been seeing the same for the oneplus 3 so I dont know what to do lol
aknotts415 said:
Sorry I miss spoke. I meant more if you have an issue with QC with oneplus its hard to deal with their customer serivice. Mine comes today hopefully mine is okay. I'd be lying if the defects so far didnt worry me but I have been seeing the same for the oneplus 3 so I dont know what to do lol
Click to expand...
Click to collapse
Well they can't all be bad, just hope that if there is a defect that it presents itself while you're still able to return it, not months later like my last ZTE phone...
rickyx32 said:
Well they can't all be bad, just hope that if there is a defect that it presents itself while you're still able to return it, not months later like my last ZTE phone...
Click to expand...
Click to collapse
how was your experience dealing with support? it comes with a 2 year warranty. How they honor it I dont really know.
rickyx32 said:
Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...
I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...
Click to expand...
Click to collapse
You can't live without ad blockers???
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
rickyx32 said:
Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...
I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...
Click to expand...
Click to collapse
I don't understand why you are blaming QC all they do is inspect the phone after it is built there is supposed to be a Technician that tests it before it gets to QC but his job is to make sure it is functioning properly. The battery can't be checked to see if it is going to fail after so many charges that's an unknown issue. It really sucks when it fails not long after you get it that is something I agree with you on just saying not a QC issue and no I'm not a QC person I spent my entire career as a electronic technician the battery was built buy some other company not ZTE
The phone isn't even actually out yet, most pre-orders haven't shipped. Yet you are complaining about the phone not having root yet? What the heck do you expect?
Sorry you got a lemon man. I have mine and it's wonderful. No issues here at all.
Sent from my ZTE A2017U using Tapatalk
Mine seems solid so far. Seems like you could get it repaired/replaced via Passport 2.0 though.
Edit - ZTE's support can't be much worse than Lenovorola.
A user on ZTE Community had his camera fail and his dealings with customer service sounded terrible. They wanted to charge him a holding fee of $400 for an advanced replacement. Also mentioned getting charged $79 for the passport fee on a defectice device.
https://community.zteusa.com/thread/11263
I know it suck when this stuff happens, I'd be pissed also. But you can get a lemon from anyone. Amazon is great to deal with so an exchange shouldn't be an issue. Or just return it and be done with ZTE, up to you.
But other are happy with the Axons 7 so I'm still willing to give them a shot.
RojasTKD said:
I know it suck when this stuff happens, I'd be pissed also. But you can get a lemon from anyone. Amazon is great to deal with so an exchange shouldn't be an issue. Or just return it and be done with ZTE, up to you.
But other are happy with the Axons 7 so I'm still willing to give them a shot.
Click to expand...
Click to collapse
They can't be all good is a margin of 1to5% of 1000 that all companies has ,cmon look at samsung with their s7 active or sony with the z5 .
Sent from my SM-G935W8 using XDA Free mobile app
I remember when the Moto X Pure came out - I sent 3 back for lose, or missing, pieces and the back peeling off. One had some pixel issues as well.
Then when the Nexus 6P came out - I sent 4 of those back for QC issues. 1) Low speaker volume and crackling 2) camera not working 3) One speaker stopped working 4) something sounded lose inside when I shook it. My 5th one wasn't flawless either, but it was better than the other 4.
I sent my first OnePlus 2 back because the captive keys and home button didn't work properly, you'd have to press them several times to get it to respond.
Only phones I haven't had QC issues with were the Samsung phones, but I hate everything about them (except the screen and camera). Even my last iPhone (I think in 2012) had QC issues and I had to get it replaced due to the mic dying.
But it does worry me a little to see the low number of people on this forum and so many issues? Luckily mine have all been software compatibility issues that a reset will solve.
I wouldn't say there are a lot of issues. I've just heard about the camera and Dolby crashing plus a Wifi issue and that's going between here and ZTE Community.
Other than those, there are just a few small bugs looming about.
Sammae7 said:
I wouldn't say there are a lot of issues. I've just heard about the camera and Dolby crashing plus a Wifi issue and that's going between here and ZTE Community.
Other than those, there are just a few small bugs looming about.
Click to expand...
Click to collapse
Lol camera, sound and wifi are not big enough issues for you? A smartphone without those sounds like a flip phone.
Sent from my Nexus 6P using XDA-Developers mobile app
They're not widespread, though. They are isolated incidents. It's not like the LG G4s bootloop issue.
Sammae7 said:
A user on ZTE Community had his camera fail and his dealings with customer service sounded terrible. They wanted to charge him a holding fee of $400 for an advanced replacement. Also mentioned getting charged $79 for the passport fee on a defectice device.
https://community.zteusa.com/thread/11263
Click to expand...
Click to collapse
Putting "a hold" on your credit card, to insure that you actually do mail back the broken phone is not the same as "charging you $400". It is also standard practice for many manufacturers to do this, so random people aren't just calling, claiming a faulty device, and receiving free new phones in the mail without ever mailing back the broken one. A business must look after their bottom line.
---------- Post added at 03:53 PM ---------- Previous post was at 03:50 PM ----------
tele_jas said:
Only phones I haven't had QC issues with were the Samsung phones, but I hate everything about them (except the screen and camera). Even my last iPhone (I think in 2012) had QC issues and I had to get it replaced due to the mic dying.
Click to expand...
Click to collapse
My Samsung Galaxy Note 3 had the physical home button die within the first few weeks, and I had to send it back for repair. It can happen to any manufacturer. I really hope mine isn't faulty. Always a big let-down if you're excited for a new device. However, if it is, I'll just return it and move on.
When did Q and A section became ***** and moan section. You have a chance of getting a defective item with any vendor and any brand. Return it and move on.
Guys this is my two cents worth. Purchase your note 7 supplies like cases etc... at a discount price. Wait a few weeks and get the new fixed Note 7 most likely at a discounted price. If the note 7 never comes back then returned the goodies no problem.
I can't wait for my discounted Note 7 fully fixed
Good luck
Sent from my SM-N900P using XDA-Developers mobile app
Wut?
Sent from my SM-N930W8 using XDA-Developers mobile app
Makes absolutely no sense.
Of course it does you think people are gojg to purchase note 7 full price after a massive recal for a major safety issue like going up in flames. No way some incentives are needed to get people back. You will see.
Makes no sense, this also goes to show whats wrong with this generation of entitlement. Samsung does not owe us any type of compensation for what has happened with the Note 7. Stuff happens. If they just so happen to feel generous then so be it but other than that be happy with your phone or go else ware.
hey, think, think, you really believe samsung is going to sell note 7 a the price of a second rate device? come on, be serious
We will see ......I like Samsung and I wiill get one no matter what, I have s Note 3 now but lets face Note 7 for the mass consumer its pretty much dead. It blows up dude that is not jst an antenna problem. It will take a pretty heavy dutty propaganda campaign to turn the tide on this one. Samsung will offer incentives how much its any ones guess but right now you can get cases etc for it at a pretty low price. Check Amazon.
https://goo.gl/XC7koY
The Note 7 recall could change how the public sees Samsung smartphones, and that is arguably the biggest challenge that the company is facing right now.
Read this ar another forum exactly my point.
bselesnew said:
Makes no sense, this also goes to show whats wrong with this generation of entitlement. Samsung does not owe us any type of compensation for what has happened with the Note 7. Stuff happens. If they just so happen to feel generous then so be it but other than that be happy with your phone or go else ware.
Click to expand...
Click to collapse
I disagree.
They have put consumers in danger and for some caused injuries and damage. I would say that goes beyond "stuff happens".
For others whose devices have not exploded (like mine) it has certainly cause differing levels of stress and nervousness having the device not knowing if or when it will pop. Im a pretty chill guy but Id be lying if I said it didnt worry me at this point when i charge device. And this whole ordeal has changed how I use my device day to day which is not acceptable.
Then there is samsung asking for everyone to power down the devices and use what exactly in place of it? Not everyone is fortunate to have multiple devices lying around.
Then there is the train wreck of a recall...ive signed up for it and called numerous times and none of the CSRs knows anything and all give different answers which then causes more stress and uneasiness as you have no clue whats going on and clearly neither do they.
Oh and they expect us to drive and drop the defective devices off at drop points. Easy enough for some not for others...me personally im not lifting a finger to drop my old one off anywhere...i have better things to do. You want it...come and pick it up...you screwed it up in the first place.
Then theres the issue of going on an airplane with it...not even going to go there.
Oh yeah.. what about those of us who spent $50+ for ghost armour or similiar things front and back? Of course i have to pay for it AGAIN when i get my new device...whenever the hell that may be. Thats also not acceptable, samsung should be paying for it.
So yeah....your damn straight they owe us, the people who pre ordered and do so every single year and buy multiple samsung devices each year for many years all outright. And in the Note 7s case If I pay $1200 for a device i damn sure do not expect it to blow up in my face...literally
I am the least self entitled person and anyone here who knows me knows thats true but im this case yes I am expecting compensation from samsung for this major screw up.
Stuff happens this is true, but if it was that minor would the US and CAN governments be involved? Highly unlikely.
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---------- Post added at 06:51 PM ---------- Previous post was at 06:46 PM ----------
Tungsten c said:
https://goo.gl/XC7koY
The Note 7 recall could change how the public sees Samsung smartphones, and that is arguably the biggest challenge that the company is facing right now.
Read this ar another forum exactly my point.
Click to expand...
Click to collapse
This will absolutely change the publics opinion and trust in samsung....to a massive degree.
Its not the recall thats going to cost them its the loss of trust from the public which equals lost current sales and future sales and in the long run market share. Their market share has already droppef and it will get worse before it gets better.
They will need to bend over backwards with incentives and freebees to get people back to where we were in buying samung products.
This goes well beyond mobile as well...dont think for a second this wont hurt their other areas of interest..TVs,appliances etc
Sent from my SM-N930F using Tapatalk 2
For informational purpose only how come you paid 1200 dollars for your phone? In US is onky around 650 and hiw come you can't return it and get your money back? Here you can get your money back or get another phone.
I still think once they fix it it wil be cheaper to get one or there will be great incentives.
Time will tell i am waiting a month or two to upgrade to one once the problems are fix.
Tungsten c said:
For informational purpose only how come you paid 1200 dollars for your phone? In US is onky around 650 and hiw come you can't return it and get your money back? Here you can get your money back or get another phone.
I still think once they fix it it wil be cheaper to get one or there will be great incentives.
Time will tell i am waiting a month or two to upgrade to one once the problems are fix.
Click to expand...
Click to collapse
Im in canada...and bought it outright..no upgrade.they cost $1050 plus taxes which puts the total cost around $1200
Then i traded my crap locked snapdragon model for a exynos unit (new). I am getting another one...just hasnt shown up yet.
Sent from my SM-N930F using Tapatalk 2
Where do you gwt the enyos one and how do I know if it will work with my carrier
If the battery was removable this problem will go a way in a second.
Thanks
Tungsten c said:
Where do you gwt the enyos one and how do I know if it will work with my carrier
If the battery was removable this problem will go a way in a second.
Thanks
Click to expand...
Click to collapse
Some guys got them on Ebay i bought mine at a store local to me here in Toronto.
Swiftronics
What carrier are you?
sent from my Note 7 or S6
They gave my a free galaxy J5 which I sold for $250 nzd. I feel plenty compensated.
Sent from my Nexus 5X using Tapatalk
Sprint or t mobil
Tungsten c said:
Of course it does you think people are gojg to purchase note 7 full price after a massive recal for a major safety issue like going up in flames. No way some incentives are needed to get people back. You will see.
Click to expand...
Click to collapse
Then Samsung will have to drop the price or do a bundle to get back buyers.
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Bboy486 said:
Then Samsung will have to drop the price or do a bundle to get back buyers.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
They will need to both and then some
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I believe the Note 7 its pretty much a done deal. Only people like us that really want the phone will purchase one. Main stream I believe the note 7 missed the station long time ago. On the other hand even died hards like us dont like to give our money away. I have been searching and I will consider something like the moto z force if the price of the Note 7 remains the same. Remember its on a no fly list and will take a while to be removed if ever. Note 7 its a tainted phone untill the day it dies. Its sad but in reality , the bad perception out there will not change.
Assuming that the accounts of the v2 fires are correct,
1) if you have a note 7, might as well keep it until you need the cash. I'm pretty certain that Samsung will discontinue the note 7 and try to buy back all the existing ones at full price. There wouldn't be a time limit to return it since it's owners right to keep it and if they decide to stop buying it back, it'll just look even worse when another one goes up in smokes. This means you have essentially a loaner/ beater phone at least until a phone you like better comes out. S8 might be only half a year from now. Regardless you should be careful especially if you don't have a v1. If you leave your phone in water when you're not using it, it should mitigate fires.
2) if you have a v1, you're better off since these only burn if you're charging. I think if you use the fast wireless charger, it'll be even more safe.
overall, I highly regret exchanging my v1 for a 2
Sorry, but assume makes an ass out of u and me. I'm happy with my Note.
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It's wait and see what Samsung will do.
This phone is worthless now even with the replacement units. The shops won't buy it used.
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I think the problems with the V2 are overblown and they have not been fully investigated. Suspiciously, some owners of faulty devices won't give them to Samsung for inspection. But rumour of production being halted is worrying. I'll not hand in my device. Best smartphone I ever owner.
Sent from my SM-N9300 using XDA-Developers mobile app
Best device I've ever owned too.. But if they won't lift the ban on planes, I'm have to give this up when it's recalled. Worse if it's not recalled but the ban isn't lifted.
Very upset about this media fuss....
I am very happy with my v2 Note 7 but,...
- I expect little to none future support.
- I fly quite a lot so I expect some frustration
- extremely poor value if I want to sell it.
Sadly, future of the N7 do not look nice. Even though I think it is the best phone at present.
So sad...
cristy78 said:
Very upset about this media fuss....
I am very happy with my v2 Note 7 but,...
- I expect little to none future support.
- I fly quite a lot so I expect some frustration
- extremely poor value if I want to sell it.
Sadly, future of the N7 do not look nice. Even though I think it is the best phone at present.
So sad...
Click to expand...
Click to collapse
My fall back is to get the dual SIM one plus three. Relatively cheap and can use on aeroplanes. Keep Note 7 for other activities.
koppee1 said:
Best device I've ever owned too.. But if they won't lift the ban on planes, I'm have to give this up when it's recalled. Worse if it's not recalled but the ban isn't lifted.
Click to expand...
Click to collapse
Sent from my SM-N9300 using XDA-Developers mobile app
I will still keep my note 7, this is the best phone I can get in the current market~
Hope Samsung can totally solve this problem.... Note 7 was a nice phone overall...
Sent from my SM-N930F using Tapatalk
I owned "v1" for 45 day (from Aug 17th to Oct 1st ), daily charge, no issue at all.
I own "v2" for 9 days now (from Oct 1st), still no issue with daily charge. not even slight warming.
I am not sure if my rational is valid, but once the device go through a dozen or so complete power cycle, there is properly nothing wrong with the battery , since it's a manufacturing defect, it should be caught early if it exist.
And I do believe it's a manufacturing defect as opposed to a defect by design, because if it was by design most likely there will be a lot more cases than a dozen out of millions.
If you are concerned about your device, I guess for now just disable the fast charging and only charge it to 80% or so.
unholydoragon said:
Assuming that the accounts of the v2 fires are correct,
1) if you have a note 7, might as well keep it until you need the cash. I'm pretty certain that Samsung will discontinue the note 7 and try to buy back all the existing ones at full price. There wouldn't be a time limit to return it since it's owners right to keep it and if they decide to stop buying it back, it'll just look even worse when another one goes up in smokes. This means you have essentially a loaner/ beater phone at least until a phone you like better comes out. S8 might be only half a year from now. Regardless you should be careful especially if you don't have a v1. If you leave your phone in water when you're not using it, it should mitigate fires.
2) if you have a v1, you're better off since these only burn if you're charging. I think if you use the fast wireless charger, it'll be even more safe.
overall, I highly regret exchanging my v1 for a 2
Click to expand...
Click to collapse
Are you sure US carriers will let you trade it in at anytime ? Because I want to get the iPhone 7 plus but verizon won't ship till late November.. will they let me keep it till then or is there a window to return my note 7? It is also leased will they reimburse the payments and tax that i paid? Seems so complicating
Samsung is now saying power down BOTH OLD AND NEW Note 7's
https://news.samsung.com/global/sam...note7-while-further-investigation-takes-place
spridell said:
Samsung is now saying power down BOTH OLD AND NEW Note 7's
https://news.samsung.com/global/sam...note7-while-further-investigation-takes-place
Click to expand...
Click to collapse
Not giving up my Note 7
ilordvader said:
Not giving up my Note 7
Click to expand...
Click to collapse
That's not a wise move.
http://www.samsung.com/us/note7recall/
Samsung Kills Off Galaxy Note 7 Smartphone...Sorry to say...So Long...Goodbye!
http://www.nytimes.com/2016/10/12/business/international/samsung-galaxy-note7-terminated.html?_r=0
Some real brilliant mouths out there are saying Sammy should kill the Note line all together..I think that's a bad mistake because that's Samsungs Flagship that battles the Iphone juggernaut and I will forever be pissed off if I cant have my Sammy Note device!
I do feel that this totally sucks ..I love the phone and have the V2
I have ordered the Pixel XL but it simply doesn't have the capabilities of the Note 7 so I am in a pickle I guess I can keep it till the G8 comes out but I sure hate to think Ill have to eat $928 in the long run and "YES" I was thinking while in bed late night....what if all of a sudden I smell smoke ??
For those of us that switched carriers and don't have a backup phone, this kind of leaves us in an inconvenient position. Samsung should at least give us a loaner phone until we decide the phone we want if they want us to return the note 7. For now, using the note 7 as a loaner device is more rational than returning it and buying a phone that we are not content with.
Also, make sure to not bring the Note 7 on the plane! That is one place that can have tragic consequences not worth the risk.
There will be some collectors and last few pieces will go for double the price
californiarailroader said:
That's not a wise move.
http://www.samsung.com/us/note7recall/
Click to expand...
Click to collapse
All these problems are only in USA
here in dubai my replacement works fine :fingers-crossed:
Heres my take on the situation. Samsung has NOT completed their investigation yet, and until they do, for all anyone knows, the devices were mistreated horribly by their users. Out of FOUR MILLION phones, only 35 explode, and of the replacement units only 7? Lets say the first generation was bad, and only count the replacements. 7 out of 4 million. That is a 0.000175% chance of your phone exploding. So, they discontinued the line for less than an even 1% chance, without waiting for the investigation to be completed? COME ON. A 0.000175 chance of a phone exploding is not enough to say that the 7 users who had problems... Didn't tamper with the phone in some horrible way: IE severe drop testing, severe underwater testing, etc. They arent even considering user error as a factor here.
I for one will not even be looking into returning mine until they announce the investigation is complete AND announce the results of said investigation.
PhoenixJedi said:
Heres my take on the situation. Samsung has NOT completed their investigation yet, and until they do, for all anyone knows, the devices were mistreated horribly by their users. Out of FOUR MILLION phones, only 35 explode, and of the replacement units only 7? Lets say the first generation was bad, and only count the replacements. 7 out of 4 million. That is a 0.000175% chance of your phone exploding. So, they discontinued the line for less than an even 1% chance, without waiting for the investigation to be completed? COME ON. A 0.000175 chance of a phone exploding is not enough to say that the 7 users who had problems... Didn't tamper with the phone in some horrible way: IE severe drop testing, severe underwater testing, etc. They arent even considering user error as a factor here.
I for one will not even be looking into returning mine until they announce the investigation is complete AND announce the results of said investigation.
Click to expand...
Click to collapse
2.5 million units sold.
35 reported cases when Samsung announced the first exchange. There could be more in between.
And the final nail was 6 cases in as many days, all replacement units in the US alone.
I am also very reluctant to return my Note 7. But Samsung themselevs can't figure out what's actually causing it to blow up. The incidents appear to be very spontaneous and random. Even when the unit is turned off or not charging.
I am also not sure if I should take the risk and keep it. I know, officially and legally, we've already been advised to shut it off and not use it. So any damages or injuries from here is purely at our own risk.
Samsung could continue with their investigations. Question is, if they finally figure out what went wrong, will they refurbish it and continue supporting the device for diehards like us? Or will they just take this lesson and apply it to the next model?
There is also a possibility that Samsung could release a firmware to cripple the phone entirely. They managed to limit the charging to 60/80%, they can do far worse.
Too many questions, so little answers.
Anyone else find it weird that Note 7's were catching fire dang near daily then all of the sudden after Samsung issues a recall, they stop. Not trickle off. Literally STOP. Can't find 1 single report of a fire after October 11th.
There have been a few, since reported here. One from the 15th. It makes sense. Most of the ones that are going to fail already have, and many are out of circulation and we sure wouldn't hear from Samsung about any of those. It doesn't change anything, I'm glad I eventually returned mine after being in denial for a while.
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I can't find the one from October 15th anywhere. I've searched and searched and searched. And even at that, I disagree that the ones that will have caught fire have. It doesn't really make sense that the reports would just literally STOP on one day. Even in recall situations, they trickle off as people return devices/etc. These reports stopped.
There was one in Malaysia, one in Singapore, one in UK and another one which I can't remember where, but it was posted on reddit by the victim's wife. It is probably still happening but people keep it to themselves as Samsung cleared itself of responsibility.
These threads need to stop. There are multiple under this same topic already and when the examples were posted they were ignored. Most people aren't using them anymore. Those who are are using them differently.
There's no conspiracy here. Samsung is privy to way more reports than we will ever know as they saw the return data. They made the decision based on this info and not media info to recall them.
Here's one from the q and a section where the post titles that end with question marks go.
http://forum.xda-developers.com/showthread.php?p=69135685
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dottat said:
These threads need to stop. There are multiple under this same topic already and when the examples were posted they were ignored. Most people aren't using them anymore. Those who are are using them differently.
There's no conspiracy here. Samsung is privy to way more reports than we will ever know as they saw the return data. They made the decision based on this info and not media info to recall them.
Here's one from the q and a section where the post titles that end with question marks go.
http://forum.xda-developers.com/showthread.php?p=69135685
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Click to expand...
Click to collapse
Give me the freedom to have a different opinion about how many users are still using them, about conspiracy or whatever it is and the rest. Samsung still doesn't have any idea whit what was happened. And if you are underestimating the impact created by the media then... take a look at what's happening in US election now. But you are right about the thread.
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rafeba said:
Give me the freedom to have a different opinion about how many users are still using them, about conspiracy or whatever it is and the rest. Samsung still doesn't have any idea whit what was happened. And if you are underestimating the impact created by the media then... take a look at what's happening in US election now. But you are right about the thread.
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Click to expand...
Click to collapse
All I'm saying is consider the fact they see all of the returns. We see just the ones that hit the press. They made the choice based on what they were seeing. I think they had a better idea of the volume/scale of the problem and wouldn't have issued a final recall and stopped production otherwise.
If it was just the US media they could have opted to recall only the us versions and leave the rest of the world market intact. Instead, they recalled all note 7.
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I think the 'bad' Note 7's were made in Vietnam and have been returned JMHO.
lp894 said:
Anyone else find it weird that Note 7's were catching fire dang near daily then all of the sudden after Samsung issues a recall, they stop. Not trickle off. Literally STOP. Can't find 1 single report of a fire after October 11th.
Click to expand...
Click to collapse
I have one sm-N930FD not one problem. I think it was all BS to begin with... Apple has lawsuit... maybe deal was made to get them to go away on that?
lp894 said:
Anyone else find it weird that Note 7's were catching fire dang near daily then all of the sudden after Samsung issues a recall, they stop. Not trickle off. Literally STOP. Can't find 1 single report of a fire after October 11th.
Click to expand...
Click to collapse
simple, the news media got bored of that story and moved on to have fun with the US Elections.
it's all about the viewer ratings.
explosions and fires still happens, you just don't hear about it, since no news media is reporting on it.
Explosion and fires don't happen anymore... since no news is reporting on it. See how easy it is tu use the logic both ways? )
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AllGamer said:
simple, the news media got bored of that story and moved on to have fun with the US Elections.
it's all about the viewer ratings.
explosions and fires still happens, you just don't hear about it, since no news media is reporting on it.
Click to expand...
Click to collapse
still happens? where? you working with samsung?? how do you know?
kenpaci said:
still happens? where? you working with samsung?? how do you know?
Click to expand...
Click to collapse
If they stopped happening and there's no more news coverage, why would Samsung and carriers be blocking the note 7 outright and/or pushing updates to hobble the phone. Oh that's right...they determined the phone to be faulty and dangerous.
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SharpD0g said:
I think the 'bad' Note 7's were made in Vietnam and have been returned JMHO.
Click to expand...
Click to collapse
my note 7 was made in Vietnam and is still going strong
dottat said:
If they stopped happening and there's no more news coverage, why would Samsung and carriers be blocking the note 7 outright and/or pushing updates to hobble the phone. Oh that's right...they determined the phone to be faulty and dangerous.
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Click to expand...
Click to collapse
yeah.. i see, but still no prove right, and samsung still kill it, few weeks ago i see one note7 burning in malaysia, and the news ist fake crap, he delete all posted about note7, and for your info, the man its big fan apple!! so what reason, samsung still dont know what exploding note7, no prove and for me its not dangerous, i dont care what about news say, i care the prove!
kenpaci said:
yeah.. i see, but still no prove right, and samsung still kill it, few weeks ago i see one note7 burning in malaysia, and the news ist fake crap, he delete all posted about note7, and for your info, the man its big fan apple!! so what reason, samsung still dont know what exploding note7, no prove and for me its not dangerous, i dont care what about news say, i care the prove!
Click to expand...
Click to collapse
The proof is in the fact that Samsung will work it's hardest to get that note out of your hands. First with os updates. Second with carrier blocks. They don't want you to have the phone they made. That's proof enough.
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dottat said:
If they stopped happening and there's no more news coverage, why would Samsung and carriers be blocking the note 7 outright and/or pushing updates to hobble the phone. Oh that's right...they determined the phone to be faulty and dangerous.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
That i's a pretty childish argument... Samsung made an OFFICIAL recall. When it's official it's official and that's it. But even Samsung can't reproduce in lab the problem. And THAT is a big question mark for us. The phone is so faulty and dangerous that even after two months we keep using them without a single problem. ))
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rafeba said:
That i's a pretty childish argument... Samsung made an OFFICIAL recall. When it's official it's official and that's it. But even Samsung can't reproduce in lab the problem. And THAT is a big question mark for us. The phone is so faulty and dangerous that even after two months we keep using them without a single problem. ))
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Click to expand...
Click to collapse
No name calling was made sir so I don't appreciate your tone. The facts are the facts. Recall was official and yes they are hobbling phones by limiting charge of all to 60% and also now we have carriers who disabled note 7's across the board. I understand you don't like those facts or agree with them but I would appreciate it if you refrain from name calling.
My point is that Samsung would not be going to all these steps if the problem were mere phantom in nature.
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dottat said:
No name calling was made sir so I don't appreciate your tone.... I understand you don't like those facts or agree with them but I would appreciate it if you refrain from name calling.
Click to expand...
Click to collapse
I was a little ironic thinking about the current situation... We still use them even if they say they are dangerous and nothing is happening now. Don't take it personally. Read again my lines and yours and you will see what I'm talking about. When a recall is made that it... they have to take back everything. Even if we like it or not. I agree with that. But the facts are on both sides. The arguments the same. The single problem is WE KNOW something wrong. And we want answers from Samsung. I don't want to talk about the media... they where overreacting about the whole situation. And all of us we know what's happening when they do that. I'm not relaying on media because i don't trust them. I'm relaying on my own knowledge because I'm working in this industry from more than 25 years. And that is my opinion. If you want a technical discussion about that you're very welcome. But again... please, don't take it personally.
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exploding note 7 is fake, if you use cheap chargers it will explode