Related
After talking to TOSHIBA toady and after communicating with them through emails
for more than a week this is the answer I got from them all:
"but unfortunately we cannot provide spare parts outside our repair center"
let me explain what is so "unfortunate" in a global company that does not sell parts for its devices:
I need to send the device to the place I bought it (UK) in an insured express mail AND I am also paying on the back delivery
I will take a day off to pass in the tax office lines in order to fill the papers so they will not to stop my device and ask for taxes of it again.
It is also very "unfortunate" that if the defect will not be covered by warranty Toshiba will get some extra money from my pocket and not any other lab in the world which is not owned by the company =)
Think about a world where you bought a car that were manufactured in japan and you need to send the car!! to japan!!! for a lamp =)
because the company is as just as greedy as Toshiba and they
"cannot provide spare parts outside our repair center"
by the way...If you wanna know I called my garage today to ask them if I want to buy a part from them if this is a problem...not a lamp...an entire gear box!! they said no problem and gave me the price.
I own a laptop...Called the company and told them I need some spare parts...my computer is 1 month old and they gave me the prices but mentioned this may harm my warranty...
So other companies would sell me even a hammer to smash my device if I want it as long as I understand that this harms/cancels my warranty
But not Toshiba.
they will make sure I will fix it under their roof so my 1$ will go to them and not to any other person in the world.
I just needed the micro usb female...
we have enough HTC labs that can do it here in Israel
but just because Toshiba needs my 1$
(yes yes!!! this is how much the part costs for devices like HTC HD2 or HTC DESIRE you can even get it in 5/20 packs on ebay just like any other part you want for an HTC device)
I need to pay 160$ (postage+the perfect day off in order to go and fill the forms)
So goes the global concept in Toshiba...and here comes their small greedy village =)
I am not sure I will fix my device...I think of just letting it rot in the drawer.
I feel sorry for the unlucky person to buy it from me here or in any other part of the world that Toshiba don't have a repair center for the TG01.
maybe I will try my luck on ebay.
Learn From my story...Ban Toshiba!!!
I think your problem is more Tax- related, than anything else. If you buy a device you should always make sure, that it will be fully supported in your country. There are meny devices without worldwide support, you have to live with that.
Not True
The tax related problem is solved by papers-you just list your device so they wont think you got a phone by mail (for this you need to pay taxes)
In many countries there are various Global companies that don't give direct service
But there are always others who can give you the service...
Lets say that you buy a Ferrari(lucky you =)
but then something happens and a part in your car is broken...
So...Now you are going to send your car to the closest Ferrari garage in..
MMm Italy right?....
nice trip for a car...Its much better than the company to send you the part if it can easily be replaced in any other garage near your house or by yourself? NOT!
Give me the name of your state and I will give you countless names of various Companies that does not have a direct link to a repair center near your house yet you can easily repair their products in other labs and order parts online.
This is actually the first time in my life I got into such a situation when a
company does not sell parts to its products!!!
This is a very greedy method...you are forced to repair what you buy only in 1 place!!! even if it is thousands of miles away from your home.
I have several labs in my city that fix HTC,Apple,Samsung and so on...with original and non-original parts for your choice...so why does Toshiba need to be different???
Man I hope Toshiba wont move the repair center in your town.
if you did not get it this is the only place you can get your TG01 repaired
It is most unlikely that Toshiba actually fabricate the uUSB female connector themselves; likely an identical or very close match could be obtained via one of the many electronic parts suppliers and could then be fitted by yourself or a friendly local workshop.
One source I am aware of is Farnell in the UK. [URL="http://uk.farnell.com/jsp/search/browse.jsp?N=500006+1002290+5255151+232999+574277&Ntk=gensearch_001&Ntt=micro+usb&Ntx=mode+matchallpartial&No=0&getResults=true&appliedparametrics=true&locale=en_UK&catalogId=&prevNValues=500006+1002290&filtersHidden=false&appliedHidden=false&originalQueryURL=%2Fjsp%2Fsearch%2Fbrowse.jsp%3FN%3D500006%2B1002290%26Ntk%3Dgensearch_001%26Ntt%3Dmicro%2Busb%26Ntx%3Dmode%2Bmatchallpartial%26No%3D0%26getResults%3Dtrue%26appliedparametrics%3Dtrue%26locale%3Den_UK%26catalogId%3D%26prevNValues%3D500006%2B1002290"]This page [/URL]lists all the varaiations of Type AB uUSB Receptacles for surface mount - bottom, top and mid.
The biggest challenge is to be able to remove the original and resolder a new item working at surface mount scale with hand tools rather than as part of the manufactire process using flow soldering.
Anyway, best of luck and I hope you are able to resolve.
I took the phone to 3 big labs already for an opinion.
we were digging all over the net in order to find the part that might fit.
they even did a few phone call to their suppliers for me.
I am sorry to say that none of the ones That are sold out there on the net
can fit to the spot that Toshiba created on the TG01
So you should not build on that that you can get a match.
As hilarious as it might sound this part can be replaced only
on their repair centers and not on any other place on earth...
how is that for an option?
I am starting to believe that even Apple is not as evil as Toshiba =P
I had the same problem, phone worked fine but would not charge up or connect to my computer through the USB. I talked to Toshiba UK and they told me to send it to Regenersis in Scotland. They did not even bother trying to repair it they just sent me a brand new phone free of charge, the new phone was sim locked but my original was unlocked. I contacted Toshiba again by email and 1 hour later they emailed me an unlock code. They also sent me a new back and SD card free of charge, I bought the phone second hand off Ebay !!!!!
I do not think many companies warrant their products for the second user but Toshiba do. Why not just send them your phone and get a new one....
Agreed, the process with Regenersis works well.
First I don't know how much you pay for an express delivery from your town to Scotland.
I do know that the Delivery from Israel to the Toshiba repair center in England and back will cost me around 70-80$ (insured)
ant again I will need to go to the tax office and fill the forms so they wont think I bought a new phone when I get it back...so I loose a few hours from my day and have some "fun" in the tax office lines =)
I have sent my phone to a Toshiba repair centerr in Romania with my Dad so it will be fixed soon...
My problem is not about if they will or will not replace/fix it for me =)
If I could buy the part I could fix it in a lab here for 30-40$ and get it back after 1 hour.
But Toshiba wants to fix it themselves...So the cost of the shipping+half a day off will cost me around 120$
Plus I will have to be 1 week at-least without my TG01
That's the price I need to pay because Toshiba thinks it will be nice to take also all the money from fixing straight into their pocket.
Because one day friends your warranty will be finished or you will crack the screen or break the housing...and then you will go/send by mail to the only place where you can get your device fixed.
even if you can do it yourselves in 1 minute or know that it costs 30$ to fix in a lab that is right under your house.
you will need to send it to Scotland or England or maybe one day to japan =) why not? maybe they will decide to close some Toshiba centers
and you will pay as much as Toshiba will decide you need to pay because if you did not get it you do not have any choice =P
Toshiba TG01 parts are not sold anywhere.
there is the definition for it folks:
http://en.wikipedia.org/wiki/Monopoly
and for this I strongly object.
that's why I will sell my 2 TG01(bought 1 for my brother also ) and buy others.
that its company doesn't hold me in a leash on where do I want to fix my device.
It cost me £5.50 to return the phone to Scotland and this included £500 insurance cover. There are rarely spare parts or broken phones on Ebay at the moment because they are all under warranty. After the 2 years is up parts and broken phones will start to appear on Ebay, so if you want to keep your phone alive it will be easy. I realise your personal circumstances mean the cost to return the phone is a bit high but you did buy the phone in the UK (presumably locked to Orange) so it is reasonable for the company to want to repair the phone in the country of purchase. Perhaps you should buy future phones in Israel, then you will not have this problem....
my TG01 has a broken touchscreen, which I would like to fix. Toshiba support told me to send it to a repair center in northern scotland for refund.
Shipping from Germany would be almost 15€ and I don´t know how much further the repair would cost...
Replacememt parts are almost none available; I am looking for days... The only few things I found are very expensive and not even new.
It´s really disappointing.
unfortunately the material is not very robust. The screen gets scratched very easily, the thin back cover deforms and on all TG01 I saw the usb-cover was damaged by fingernails.
http://forum.xda-developers.com/showthread.php?t=803711
If you need photos of the screen I'll post them
As you know, we've a few phone shops. From small stores to high street retailers.
Basically, under Irish consumer law you are entitled to a new item if it takes more than one 28 days to get replaced- one of your three consumer rights. If your Sony Xperia S is getting sent back to get investigated, it can take that time, or longer, to get dealt with.
My advice is that if you're in Ireland, with a friendly tone and some consumer knowledge you can get it swapped for a newly manufacturered model there and then.
As a former law student, sales and retail expert and mobile enthusiast, I'm sharing my knowledge with you. Contact the Consumer Association for details.
Sure, who wants to wait over a month for a phone they paid several hundred euro for?
Static.
Sent from my LT26i using xda premium
Nice law ...
Verstuurd van mijn LT26i met Tapatalk
im from the phillipines, i wish we have that law here in the phillipines.
If only!
You do need to play the cards correctly to get what you want.
Most shops have their own policies, but consumer law always overrides them.
We've a right to one of the three R's:
- Repair
- Replacement or
- Refund.
It's probably one of the only good things that Ireland does right, but that's another story!
Static-Noise said:
If only!
You do need to play the cards correctly to get what you want.
Most shops have their own policies, but consumer law always overrides them.
We've a right to one of the three R's:
- Repair
- Replacement or
- Refund.
It's probably one of the only good things that Ireland does right, but that's another story!
Click to expand...
Click to collapse
But don't forget you do have to give them a chance to repair the device first, before it is replaced!
hi
my phone got yellow tint recently last week of june (baught in april from carphone on vodafone) ...when i talked to carphone staff.. they said if its within 28 days they will look after otherwise sony ... So where do i take the phone to sony centre or sony service centre- are they both same .. Did they reopen .. it was all closed for while back in april there was some issues...
Static-Noise said:
As you know, we've a few phone shops. From small stores to high street retailers.
Basically, under Irish consumer law you are entitled to a new item if it takes more than one 28 days to get replaced- one of your three consumer rights. If your Sony Xperia S is getting sent back to get investigated, it can take that time, or longer, to get dealt with.
My advice is that if you're in Ireland, with a friendly tone and some consumer knowledge you can get it swapped for a newly manufacturered model there and then.
As a former law student, sales and retail expert and mobile enthusiast, I'm sharing my knowledge with you. Contact the Consumer Association for details.
Sure, who wants to wait over a month for a phone they paid several hundred euro for?
Static.
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
Thanks, as an Irish person with Yellow Tint, what should i do? is the shop i bought it in first port of call? and then if they say it will take over 28 days inform them of this law?
One of the reasons i havent brought it in yet is the long wait time
I really wish it worked that easy! I sent my brand new Xperia S back to Sony through the Carphone Warehouse, and it was gone for about 5-6 weeks! When I asked for a replacement after 28 days, I was informed that the phone was only logged onto there (Carphone Warehouse) system 3 weeks ago, so it was within the 28 days!
Although I did get my phone back eventually, I hate the idea of having a €400 repaired phone!
Mine also have the yellow tint but it does not matter... When I turn brightness up it goes away... And I see this as an led issue... Not a defect
Sent from my LT26i using xda app-developers app
The tint actually gets worse with time, dropped mine into fonemenders and they look for €15. Bring it to the carrier store and its free.
But still wait upto a month to get it back.
Sent from my LT26i using xda app-developers app
The Lumia 920, which I bought at Microsoft store back in February of this year, stopped charging via wireless. I took it to the Microsoft store to see what can be done (expecting Apple like treatment) and the store manager gave me 2 options:
1. To have the phone sent to Nokia for repairs - the warranty center will check the phone and let me know if the repair is within warranty.
2. Exchange the phone for a new one, but only if I buy a 2 years extended warranty for $99. He said he will wave the $50 replacement fee this time only.
I did go with option #2 and walked away with the new phone. The problem is that the new phone has a headphones jack issue - the sound only plays from the right headphone. I suspect if i take the phone back it will be exchanged for a new one outside of extended warranty.
So my question is: Did I make a mistake for buying the extended warranty? I have a feeling that this phone will be out of date (and possibly not supported by MSFT) before the 2 years extended warranty runs out. $99 is the 1/5 of the price of the new phone...
Thoughts?
You bought an extended warranty. That now covers the phone with the headphone issue. Your old phone no longer exist and everything is about the new one. That being said you should be able to get the new one fixed at no charge. I also think the MS store ripped you off. They should not be able to legally require you to buy an extended contract to get a phone replaced. Honestly I would fight this since we are dealing with a 600 USD phone here that should be replaced for free as long as it is with in warranty. Also does the extended warranty cover things like drops or water damage? If not then you wasted your money on the warranty. The AT&T extended warranty which cost an extra 9 bucks a month covers ANYTHING that can or could happen to phone rather accidental or on purpose for the length of the contract. I could drop it then back my car over it and they would replace it no questions asked.
Solarenemy68 said:
You bought an extended warranty. That now covers the phone with the headphone issue. Your old phone no longer exist and everything is about the new one. That being said you should be able to get the new one fixed at no charge. I also think the MS store ripped you off. They should not be able to legally require you to buy an extended contract to get a phone replaced. Honestly I would fight this since we are dealing with a 600 USD phone here that should be replaced for free as long as it is with in warranty. Also does the extended warranty cover things like drops or water damage? If not then you wasted your money on the warranty. The AT&T extended warranty which cost an extra 9 bucks a month covers ANYTHING that can or could happen to phone rather accidental or on purpose for the length of the contract. I could drop it then back my car over it and they would replace it no questions asked.
Click to expand...
Click to collapse
That was the first option he was offered from the store. They do not have to replace the device on the spot, they are allowed to send it in for repair. At least, that's how our law in germany is, not sure about other countries.
Localhorst86 said:
That was the first option he was offered from the store. They do not have to replace the device on the spot, they are allowed to send it in for repair. At least, that's how our law in germany is, not sure about other countries.
Click to expand...
Click to collapse
Unless Germany is just strange, there really is no law that dictates this. It is just what most have accepted as the norm and so the businesses use such policies becuase they can and no one knows better. As the paying customer you have a right to decide ho it is handled if it is under warranty. Typically you just ask then to give you a new phone on the spot and then they do whatever with the bad one. The usually will send it in for repair then sell it as a refurbished unit. Sometimes rather than a new phone they will offer you a refurb which many times is better becuase it has all the known issue of a new unit fixed.
Of course this all does not really matter now as what done is done but in the future, as a paying customer it helps to know your rights and not to let the business take you for a ride.
Solarenemy68 said:
Unless Germany is just strange, there really is no law that dictates this. It is just what most have accepted as the norm and so the businesses use such policies becuase they can and no one knows better. As the paying customer you have a right to decide ho it is handled if it is under warranty.
Click to expand...
Click to collapse
This is definatelly not true for germany. In germany Law dictates that the customer has to allow the seller/manufacturer to fix a broken device or item 3 times in a reasonable ammount of time. Court orders have proven that this means a shop can send the item in for repair and is not forced to either give you a brand new phone or a "rental" unit. He can also offer you to nullify the sales contract and refund you (note: offer, not force). If the seller decides to replace the phone, he still is not forced to replace it on the spot but in a reasonable ammount of time it takes for a replacement unit to arrive. If the seller/manufacturer fails to deliver a fully working product after the third try (note that the law does not explicitly state "third try" or "three times" but again uses the wording "reasonable" - which courts have often ruled to be three or four times) you can demand he refunds you the full price of the item.
EDIT: I can also not believe that other countries, including the US, can by law force the seller to replace the item on the spot. It's simply not reasonable as it would require the seller to keep a sufficient stock of devices in storage he can effectively not sell to customers as they need to be held back for "replacements".
Localhorst86 said:
This is definatelly not true for germany. In germany Law dictates that the customer has to allow the seller/manufacturer to fix a broken device or item 3 times in a reasonable ammount of time. Court orders have proven that this means a shop can send the item in for repair and is not forced to either give you a brand new phone or a "rental" unit. He can also offer you to nullify the sales contract and refund you (note: offer, not force). If the seller decides to replace the phone, he still is not forced to replace it on the spot but in a reasonable ammount of time it takes for a replacement unit to arrive. If the seller/manufacturer fails to deliver a fully working product after the third try (note that the law does not explicitly state "third try" or "three times" but again uses the wording "reasonable" - which courts have often ruled to be three or four times) you can demand he refunds you the full price of the item.
EDIT: I can also not believe that other countries, including the US, can by law force the seller to replace the item on the spot. It's simply not reasonable as it would require the seller to keep a sufficient stock of devices in storage he can effectively not sell to customers as they need to be held back for "replacements".
Click to expand...
Click to collapse
I never said it was a law, but buyers right. They do not have to replace it on the spot unless the customer asks to do so. Most don't becuase they do not know they have that right. So no a store does not keep stock becuase they very rarely have to replace a phone on the spot.
Solarenemy68 said:
I never said it was a law, but buyers right.
Click to expand...
Click to collapse
If it is not in the law, how can it be buyers right? There has to be a law governing the rights and dutys of all parties involved in a purchase.
Is there anyone who has purchased Xperia Z Ultra Hong Kong version in Hong Kong directly? :laugh:
I have a screen problem as others have, but a little bit different. I want to post the dropbox link, but XDA do not allow me.
I am contacting the Sony Care Hong Kong for service, and they ask me to provide receipt of purchase in HONG KONG.
I bought mine in Hong Kong but I dumped the receipt when I came back to Canada to empty my pocket. And I don't
remember the store name exactly for re-issuing the receipt. You know how Hong Kong looks like. So many buildings and
stores...wow..
Anyway, even I provided my IMEI number, but they still insist the receipt. I don't understand why for this model is just 2 month
old in the world!
So...I am asking the members here.
Is there anyone who lives in Hong Kong? and can you send the receipt to my email? Please?:laugh:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
bearpc100 said:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
Click to expand...
Click to collapse
There are issues with all manufacturers. I've had bad experiences with Samsung in the past, but that doesn't mean all Samsung phones/tablets have issues.
The same goes for every manufacturer out there, and to be honest I think Samsung has got more problems to solve then Sony on global scale
Sent from my C6603 using xda app-developers app
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
dobygot said:
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
Click to expand...
Click to collapse
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
bearpc100 said:
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
Click to expand...
Click to collapse
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
ShALLaX said:
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
Click to expand...
Click to collapse
Mine has vertical lines and duplicated afterimages on screen from the Sony logo when you turn it on. Definitely this is manufacturing defect. I guess LCD (or LED) controller is malfunctioning and being damaged by power goes in and being heated up. I don't know who designed and made the controller, but one thing is for sure. The manufacturing process was managed so poorly. There even didn't seem to be a QA. What an idiot management Sony has...
By the way, is there anybody who knows e-mail address of Sony CEO? I want to send a mail to him.
no.one.at.sony.cares.
welcome.to.globalization 1-0-1.
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
It is covered by the US warranty but they will offer no time frame for repair citing part-sourcing as the reason.
Envious_Data said:
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Click to expand...
Click to collapse
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
Just curious, what issues are you having? My z2 just started having a screen issue, I bought from the same seller. Have a line at the top of the screen that flickers mirroring the bottom of the screen, almost like a row of pixels at the bottom is cut off and displaying at the top. It's bizarre. Like if I tap the soft keys, a row of light glows in unison at the top of the screen in the same place...
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
Envious_Data said:
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
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Interesting, I just got off the phone with Sony regarding the issue I'm having and they said that I don't have a valid warranty...Hmmm.
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
cHoLoCoY said:
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
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Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
jiggyb21 said:
Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
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That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
tom1226 said:
That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
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Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
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Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
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It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
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Yeah IMEI lookup.
Google is your friend
I checked my device's imei at sony japan and shocked me, is it only for japanese made Sony device? Check here: http://103.4.144.182/sonymobile.co.jp/
jiggyb21 said:
It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
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Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
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Click to collapse
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
really Sony?
tom1226 said:
Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
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Mmmm I had a TL I got on Ebay here in the US but the phone was an att model and they didn't care I got it on ebay, I just had to open a service request.
I also got my asian model (need to do the imei lookup) and that Sony don't cover it's warranty here in the US is pretty shocking and something to consider. Maybe it's squaretrade time for me also.
I'd be curious what happens eventually.
Good Luck