Samsung newsroom : power down your replacement device - Note 7 Guides, News, & Discussion

http://news.samsung.com/us/2016/10/10/official-statement-update-on-the-galaxy-note7-devices-cpsc/

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.
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http://www.samsung.com/us/note7recall/
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Related

Unlocked phone from provider

Hi, there's this guy who bought a Samsung Galaxy S III from this guy, who's on a contract but the phone works on other carriers. The previous owner, only used the device for a day. My question is, could the previous owner, rip the guy who bought the phone off by claiming it to be stolen, having it blocked, rendering it useless or is that not possible since it seems to be unlocked?
I'm asking on his behalf as he bought an S II, which seems to be blocked as it doesn't register on any carrier in the country, including the one they guy he bought it from claims it was on.
(sorry if it was asked before, this application crashes when I do a search)
Sent from my GT-N7000 using Tapatalk 2
Narada2XK said:
Hi, there's this guy who bought a Samsung Galaxy S III from this guy, who's on a contract but the phone works on other carriers. The previous owner, only used the device for a day. My question is, could the previous owner, rip the guy who bought the phone off by claiming it to be stolen, having it blocked, rendering it useless or is that not possible since it seems to be unlocked?
I'm asking on his behalf as he bought an S II, which seems to be blocked as it doesn't register on any carrier in the country, including the one they guy he bought it from claims it was on.
(sorry if it was asked before, this application crashes when I do a search)
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
yes if the previous owner told hes carrier that hes s3 was stolen they could block it
Network lock has nothing to do with this.
Basically your scenario is feasible. The phone's imer (unique id) is marked as blocked, rendering it more or less completely unusuable.
Since changing the Imei is not only hard to do but also very, very, very illegal the only chance your friend has is to report the rip-off to the police.
However note that your scenario has a flaw. It most certainly was not the seller who blocked the phone by reporting it as stolen but the original owner who the seller stole it from.
Since buying stolen goods is illegal (afaik even if bought without it's knowledge) you got an issue =S
Sent from my GT-I9300 using xda premium
d4fseeker said:
Network lock has nothing to do with this.
Basically your scenario is feasible. The phone's imer (unique id) is marked as blocked, rendering it more or less completely unusuable.
Since changing the Imei is not only hard to do but also very, very, very illegal the only chance your friend has is to report the rip-off to the police.
However note that your scenario has a flaw. It most certainly was not the seller who blocked the phone by reporting it as stolen but the original owner who the seller stole it from.
Since buying stolen goods is illegal (afaik even if bought without it's knowledge) you got an issue =S
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Regarding the SGSII, the person claimed it was theirs and locked to the O2 network, the current owner only has his word.
Another question, I had a Samsung Galaxy Note stolen from me last year around Thanksgiving time as it was on it's way to me about that time. I bought it from an online store and it was forwarded to my country, yada yada. They claim that I cannot block the phone because it was unlocked, how true is that? What's the difference between mine and one from a service provider if it's unlocked and has no branding?
Sent from my GT-N7000 using Tapatalk 2
There's also what is unfortunately becoming quite a common scam... Sell "unwanted" upgrade, then a bit later (whenever the buyer's right to dispute and refund runs out) report it lost or stolen to the network who block the imei and the seller just claims on their insurance and get a new handset.
Sent from my GT-I9300 using xda premium
It is possible to change imei but as above it is illegal in this country. I installed a Rom (I can't remember which one) on my old SGS and that changed my imei. Don't think it was meant to just a side effect
sent from my SGS3 Using XDA app
As for the sell a phone and report it stolen scam, well that has be around as long as phones have been mobile and expensive. I remember this over ten years ago. Just be wary of shady characters selling cheap phones
sent from my SGS3 Using XDA app
cannot block the phone because it was unlocked, how true is that? What's the difference between mine and one from a service provider if it's unlocked and has no branding?
Click to expand...
Click to collapse
It can get blocked alright however there's a problem... politics (as usual).
Carriers have no central database of "unwanted IMEI" in the like of Interpol for "internationaly wanted" people, but they each have their own.
They _MIGHT_ share it with their partners but that's as far as the sharing goes.
Let's say I steal it in one country and sell it in another country; there is a very high chance the buyer will never get blocked.
However IMEI-databases are more or less pointless. "Shady caracters" with some relations and knowledge will flash a new firmware (easy to do) and replace the IMEI (not so easy, illegal but usually feasible for people with the right knowledge) so the phone is completely "new".
Alternatively they might buy or otherwise acquire (e.g. through official repair shops) faulty devices and transplat IMEI numbers into the stolen phone which basically is swapping a single file on the phone.
The databases are more an attempt at preventing stupid people from getting any ideas than really protecting - they fight the consequence, not the cause.
I installed a Rom (I can't remember which one) on my old SGS and that changed my imei.
Click to expand...
Click to collapse
That usually means your phone lost or corrupted it's IMEI and went back to factory-default setting. That also means that 99% of the networks will refuse to accept you.

Best way to get screen repaired for GT-I9300 in the US.

So I have had my I9300 GS3 since launch and the other day I cracked my screen.
Now I need to get it fixed, I know that the whole unit AMOLED and digitizer needs to be replaced.
I could probably do it myself if the savings will be a lot but I'm looking for all options and Samsung US won't touch it apparently because its not a US model.
So anyway know of a way to get Samsung US to fix it or where Is a good place I could send it or get a display for it?
Anyone have any ideas?
Use your warranty it wont cost a dime
EDIT:
oh wait.. you cracked it.. mmmm.. you may try some low-end stores maybe in malls just to be sure. You could also do it yourself, there are lots of how-to's in youtube
Sent from my GT-I9300 using xda premium
if you're in the US and you have the i9300, then you have 2 choices:
1) DIY. buy the parts from ebay and follow instructions online..
2) Contact the Samsung on the country your phone is registered to. The one I had was register to the UK and they simply said that I'll have to contact their special service center there, arrange the case number with them, then send it to them as well as providing return postage. Then when they receive it, it will take up to 28 days to fix your phone + potential costs for repairs because you are physically not in their region. Any attempt to contact Samsung USA will get the agents telling you that they only service american models and that, I quote, their technicians do not have the knowledge or skill or parts to repair the i9300.
This is my personal experience with the incompetence of Samsung USA.
Sent from my GT-I9300 using xda app-developers app
Napsterbater said:
So I have had my I9300 GS3 since launch and the other day I cracked my screen.
Now I need to get it fixed, I know that the whole unit AMOLED and digitizer needs to be replaced.
I could probably do it myself if the savings will be a lot but I'm looking for all options and Samsung US won't touch it apparently because its not a US model.
So anyway know of a way to get Samsung US to fix it or where Is a good place I could send it or get a display for it?
Click to expand...
Click to collapse
you can do it yourself following max lee's steps
http://androidroot.org/watch_video.php?v=4Y7HHX55S5W1

[Q] Does the Galaxy S3 actually have an international warranty?

So I bought a GS3 in july last year from Dubai (and thought its the best thing happened to me) then moved to Germany to stay permanently, the phone was mostly used for Android app development and had a luxurious treatment and was rarely used for other than that and navigation!
And starting at December random red hues started appearing around the screen, then a couple of weeks later the blue led was blinking so I tried to unlock it but it wouldn't, then I removed the battery, and it never booted again, no single reaction!
The real problem is that Samsung Germany refused to fix the phone saying:
thank you for your request.
According to our terms of warranty only mobile phones distributed within the EU are entitled to free warranty repair in Germany. Therefore please contact the local Samsung support center in Dubai. Thank you for your unterstanding.
If you have any further questions please contact us.
Kind regards,
Viktoria Grün
Click to expand...
Click to collapse
What I don't unterstand is that the dealer in Dubai assured it has international warranty. and the whole thing makes no sense since its the same phone and it wasn't my fault, and going all the way to dubai would cost several times what the phone is worth and if I ever buy a new phone it wont be Samsung or android at all!
So I desperately searched the net for a way or hint to fix it, and found some main boards that cost almost or more than half the price with no warranty.
now I went back to use my old S1 which feels like a calculator compared to the S3, and I could cry whenever I see the S3 lying on the desk:crying:
any ideas?
Code:
Model: GT-19300 (16MB)
FCC ID: A2LGTI9300A
SSN: -I93000GSMH
MADE IN VIETNAM
if I ever buy a new phone it wont be Samsung or android at all!
Click to expand...
Click to collapse
What exactly do Samsung and Google have to do with misinformations provided by your seller?
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
Click to expand...
Click to collapse
That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
. and the whole thing makes no sense since its the same phone and it wasn't my fault
Click to expand...
Click to collapse
Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
Multiple posts say it does not have an International warranty .
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
The dealer is at fault nobody else .
The warranty as said is from the seller not Samsung .
Samsung's warranty is a secondary limited warranty .
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
if I ever buy a new phone it wont be Samsung or android at all!
Pointless posting here just to have a cry about Samsung users are never inclined to help in that situation .
jje
d4fseeker said:
What exactly do Samsung and Google have to do with misinformations provided by your seller?
That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
Click to expand...
Click to collapse
Don't get me wrong, I am the biggset fan of Samasung since the S where all my electronics are samsung and I always recommended it to others, which is why I feel betrayed!
I think I'll try lumia 920 for now, nokia phones never failed me ... at least the old ones!
JJEgan said:
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
Click to expand...
Click to collapse
it was just used to test apps under underdevelopment, the phone was unlocked out of the box.

Please help me make it loud please just need some little time

It has been the 4 month that i bought the s6 edge (gold color 64gb international version)
However, almost the whole phone was CHANGED!!!!! And now it still has lot of problems
First i went to the repair centre they changed the main board, then they changed my camera!!!!
The quality control of samsung is insane they almost sold me a broken phone
S6 edge is not a cheap phone and they said as i am a owner of it so now i am their premium customer,
but all i got from them is a broken phone
now my phone cant even run graphic games smoothly but a LOT CHEAPER PHONE FROM SAMSUNG CAN!!!!
problems are keep popping out from my s6 edge T.T
Please help me to make this loud make a lot of people know it :crying::crying::crying:
i really dont wanna go to the repair centre again and again ;....................;
i used that much money but bought a premium repair service instead of a premium phone
its really a fraud :crying::crying::crying::crying:
PLEEEEEEEEEEEEEEASEEEEE HELP ME OR SAMSUNG WONT GIVE ME BACK WHAT THEY SHOULD
PLEASE HELP ME TO SHOW HOW HONEST AND GREAT THEY ARE BY SELLING ME A BROKEN PHONE :crying::crying::crying::crying:
I don't know what the law is in whatever country you live in. But here in New Zealand, if you have returned the phone to the manufacturer and had it "repaired" and it is still not fit for purpose, you are entitled to a full refund under the consumers guarantee act.
I implore you to read whatever legislation covers your interaction with manufacturers (or importers) in your country and cite these specific clauses when you contact Samsung support, that may help you to get their notice.
Stirring up a social media ****storm will not get your phone fixed/replaced/refunded. Using your rights within the laws of your country will.
merely my opinion.

Will this device work on verizon/page plus?

I have a serious crush on this device. I want it. will it work with page plus cellular?
Just to head off the inevitable "it says unlocked. duh!" comments, I want to know if anyone actually has this device working with either page plus or Verizon. I've been burned by impulse buys before and it left a bad taste in my mouth.
This specific model is the one I am considering:
http://m.gearbest.com/cell-phones/pp_470616.html
No. It doesn't have CDMA support. So Verizon and Sprint are not supported.
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