My friend got his new HTC Desire 826 in July 2015. He is having issue with his phone, the screen totally blackouts. He doesn't want to repair the phone because it has no more warranty and will cost much to repair. He asked my help to recover any data possible from his phone.
This was the info I got from him: The phone would restart itself once in a while in the recent few months of use (almost the time that the warranty ended). The screen would black out sometimes, a physical hit on the phone helped to recover it. At the last few moments before the screen totally blackout, the screen showed the mirror image of what it's suppose to show (he had to put it in front of a mirror to read the message). And then it just died and never come alive again. He can't remember whether he set the phone to silent mode.
What I did: Removed and put in the battery, pressing power button gives me a short vibration (I assume that means it can be turned on). Dissemble and reassembled the boards, flex cables etc. No burn mark or broken connection seen. Connect to TV using MHL cable, no signal detected. Soft reset by pressing POWER + VOLUME UP button, it vibrated and screen was still black. Since then, charging after turn on doesn't shows red light below the front camera. The metal cover above the motherboard was usually very hot whenever the phone is on. I'm working like I'm blind, omg >_<.
What's wrong with the phone? What should I do? Possible to repair? Some questions I'd like to ask.
1) Using MHL, does the phone screen need to be working then the TV will show what's on the phone screen?
2) Is there anyway I can connect the phone to other external screen and control externally?
3) I'm hesitant to repair the phone, the heating up of the motherboard scares me that the phone won't last long even after repair. Anyone has this phone and how do u go about this heating issue?
Related
Hello,
Saturday I went out, my HD2 only had like 5% battery life. I used it till it went black. The day after I wanted to recharge my phone but when I plug the microusb in to the wall charger, no led lights come up. When I press the power nothing happens. Stays black, it's like a dead stone now. I did not flash the phone for the past 2 months, it's running android already a long time now.
This morning when I pull the battery out and put it back in and push the power button then a VERY short vibration comes out of the phone but then nothing anymore the screen and leds stay dark. If I try it a second time nothing happens. So I think the battery is 99.9% empty and I can't charge it anymore through the microUSB. The only thing I can think of what happened is saterday I took a bath and my phone was lying on the edge of the bath, it did not fell in the bath offcourse. But there was alot of humidity in the bathroom because of no ventilation and warm water. The phone was working perfectly after the bath and stayed working untill the battery went to 0% when I was going out. Is my microUSB port water damaged? The stickers inside the phone are still white. (luckily). Anyone has an idea how to fix it or what the problem could be?
Remove the battery.
Connect to the power supply.
After a couple of minutes, plug in the battery (while the phone is still connected to the mains supply).
Ok I tried it.
Took battery out. Connected to usb power cable.
Waited +- 5 minutes. Inserted battery -> nothing happens.
Won't turn on, no led lights.
BUT I noticed a strange thing.
If NOT connected to power cable : Take battery out, reinsert. Power on, -> some milliseconds of vibration.
If connected to power cable : Take battery out, reinsert. Power on, -> nothing, no vibration.
So if it is connected to power cable phone acts completely dead when I reinsert battery and push power button. But if it's not connected then when reinserting the battery and I push the power button then a very short vibration is felt.
Weird ... is there something shortcircuiting the phone when connected to powercable??
Ok,
I found someone on my work who has an HD2 like me. So I tried to put a 70% charged battery in my HD2. Guess what ... same result. A little vibration and it stops .
So now I know it is not the battery. It's the phone itself. I've put it now in a bowl of rice and hope next morning it will be magically revived. Maybe when I took a bath saturday there formed some micro water bubbles inside the phone and it still isn't gone by now? I am out of ideas. If this rice thing doesn't work I'll send it to HTC repair centre. They won't notice my hspl because they can't even turn on the phone with a charged battery. I'll guess they'll swap the mobo .. again. My previous repair was because my HD2 was in a constant Carkit mode (also a hardware issue). Sigh
Can you get into Bootloader Mode (Press and hold the Volume Down button, then tap the Power button)?
Nope, it acts like dead meat, even with a charged battery I could try from my friend his hd2. My battery worked in his phone. So it is my phone who is broken.
Think some hardware is busted ... Maybe some circuit is broken ? I just don't know . Now they must repair it for the second time. The first time I got the "phone is always in carkit modus" issue which is also hardware related. I hope they will not make a problem to give me yet another motherboard and yet another IMEI . That will be my 3rd IMEI on this phone then.
Hope they pick it up tomorrow .
K Update to this post.
I've received my HD2 back from HTC repair with a new motherboard / IMEI.
All is working now again .
I am afraid it can happen again . This is my 3th IMEI / mobo now on this phone after owning it a year and 2 months.
They now also didn't put a new "VOID" sticker on the screw
Also no "water detector" anymore.
It seems like they are saying to me, now if the phone breaks again, you have no warranty anymore. It's not my fault the mobo suddenly dies . I doubt it they just "forgot" to put new void stickers on.
Never take cell phone in the bathroom.. especially if its a touchscreen.. the steam from hot water gets accumulated inside the phone and ruins it. My friend damaged his 2 handsets already.. now he doesnt take it in the bathroom anymore
lordraiderke said:
K Update to this post.
I've received my HD2 back from HTC repair with a new motherboard / IMEI.
All is working now again .
I am afraid it can happen again . This is my 3th IMEI / mobo now on this phone after owning it a year and 2 months.
They now also didn't put a new "VOID" sticker on the screw
Also no "water detector" anymore.
It seems like they are saying to me, now if the phone breaks again, you have no warranty anymore. It's not my fault the mobo suddenly dies . I doubt it they just "forgot" to put new void stickers on.
Click to expand...
Click to collapse
There are water dector labels inside the phone and if they forgot the VOID label then that is their problem. You have twice returned the phone and by replacing the motherboard they have admitted that the problem is theirs. So they already have a history of faulty phones from you and since it has been repaired by them, then they would need to show a record of placing a viod label back on the phone.
[The Punisher] said:
Never take cell phone in the bathroom.. especially if its a touchscreen.. the steam from hot water gets accumulated inside the phone and ruins it. My friend damaged his 2 handsets already.. now he doesnt take it in the bathroom anymore
Click to expand...
Click to collapse
Well I also think that was the cause the phone died later that evening.
I think the phone went dead sometime that night because of the water inside the phone. Luckily the water detection labels where still white .
I never will let it inside the bathroom again .
As for the void sticker problem, I will contact them to ask why they didn't put on new stickers. If they don't respond I saw you can buy such stickers on ebay .
Hello,
I was at a concert last night, and took a few pics and videos on my phone..when I put it back in my pocket it became overheated - then the screen went blank. I could feel the heat almost burn my leg. From this the LED flashed a full variety of colours (greens,purple & white) and when pressing the power button nothing happened. It eventually started flashing red as I drove home but refused to come back on. I put it on charge when I got home where it was a very faint white colour LED. I did the manual reset (power&volume down)..nothing.
It's been on charge all night and it was just dead - no light - nothing this morning. I've charged it this morning at work, and there's a white light, sometimes faint, but trying to start it is impossible.
I'm now left phoneless as my spare phone doesn't take the Micro Sim card. I have insurance, but they want a £50 excess - I've contacted Motorola as this seems to be an internal electrical fault, but I was wondering if anyone has any hints or tips as it could be weeks before I have a phone again.
Anyone experienced / managed to sort this themselves?
Laura
Hi Laura, welcome! (I hope BRFC doesn't stand for Bristol Rovers!?)
Are you able to actually turn the phone on at all, ie get any screen to show?
I would imagine that the phone is newish, it's still covered under warranty so it may be worth contacting motorola directly to see if they are able to do anything.
When you plug it into your pc/mac and try and turn it on, does the pc pick up the phone at all?
Hi everyone.
I dropped my phone today, and the screen broke.
The phone still seems to work properly, but the classic signs of a broken LCD are present: purple screen with many many lines and nothing legible.
I have ordered a replacement screen already, but I cannot get the phone to shut down and stay turned off.
Since the screen is broken internally, it does not respond to my touch.
I can hold down the power button for 15 seconds but that does a reset, and the phone automatically turns back on.
Is there anyway to keep the phone off other than by draining the battery completely?
I need to keep it powered down so that I can disassemble it safely.
Any ideas?
Thanks!
whatchamacallit said:
Hi everyone.
I dropped my phone today, and the screen broke.
The phone still seems to work properly, but the classic signs of a broken LCD are present: purple screen with many many lines and nothing legible.
I have ordered a replacement screen already, but I cannot get the phone to shut down and stay turned off.
Since the screen is broken internally, it does not respond to my touch.
I can hold down the power button for 15 seconds but that does a reset, and the phone automatically turns back on.
Is there anyway to keep the phone off other than by draining the battery completely?
I need to keep it powered down so that I can disassemble it safely.
Any ideas?
Thanks!
Click to expand...
Click to collapse
I don't know of any way, but as long as you are careful while disassembling you should be fine. You should be able to pry the screen out enough that you can disconnect the battery before disconnecting the screen. I doubt disconnecting the screen with the phone on would damage anything anyway. I believe people do this iPhone screens all the time to test them.
My galaxy S3 is showing a very weird problem. I was using the phone and before reaching home the battery when completely flat. When I arrived home and plugged the phone to the wall charger the screen remains dark, black. Now the battery is full charged (green light) but the screen remains to the same estate. When someone calls me the phone rings. When I plug it to the computer I can see the files inside the different drives. I reinstalled the OS that is 4.3 but still same problem. I didn't drop the phone and It didn't have any shock.
That is weird. I am thinking of a dead screen but before going for a chirgucal operation on my beloved phone I wanted to ask if that couldn't be a software problem.
Happy to hear from your experiences.
Boot into download mode, volume down + home then power button. If the screen is dead in download then it is hardware.
jacdem said:
My galaxy S3 is showing a very weird problem. I was using the phone and before reaching home the battery when completely flat. When I arrived home and plugged the phone to the wall charger the screen remains dark, black. Now the battery is full charged (green light) but the screen remains to the same estate. When someone calls me the phone rings. When I plug it to the computer I can see the files inside the different drives. I reinstalled the OS that is 4.3 but still same problem. I didn't drop the phone and It didn't have any shock.
That is weird. I am thinking of a dead screen but before going for a chirgucal operation on my beloved phone I wanted to ask if that couldn't be a software problem.
Happy to hear from your experiences.
Click to expand...
Click to collapse
never heard this type of problem
try to go into recovery and check if it displays anything
If successful do factory reset
In download mode i can see nothing. That is really weird. I am letting the battery drain completely and i will check. Thank you for your replies
I wanted to upgrade so far what i am getting. The screen while dark, black is reacting to touch actions: for exemple when i lock the phone with the power button i can hear the lock sound;when i unlock with the lide action on the screen, I can hear the unlocking sound. I think that must be a weird system problem. If the screen was broken will it react to such touch actions?
Lide=slide. I can actually take a call with the slide action on the screen. When someone calls me i just have to slide my finder at the proper place on the screen to take the call. I need help please.
Most probably its the hardware. Your LED seems to be ditching you. And yes a bad led can still response to touch despite of being black all the way. Actually it's the digitizer that responds to the touch NOT the LED itself.
In your cas3 so far from your feedback I can say that you are having a bad LED everything else including the digitizer is working well.
Sent from my GT-I9300
Thank you i w
ill try it check it tomorrow. I will try to install another firmware, may be 4.0.4. The one i was using i just installed it 2 days ago.
Hi everyone, this is my first post on XDA.
My S3 had a broken screen, so I wanted to get it fixed. The repair shops quoted quite a hefty price for the repair (even though it was just the glass that was, not the digitiser) so I bought a kit to repair it myself. The repair went smoothly, and I didn't need to do anything to the actual LCD display. However, when the repair was finished, the phone would not turn on. I assumed it had a flat battery (it was on 5% when I started the repair) so I plugged the phone in. The phone's LED lit in an orange colour, that i've never seen before. So I left it for 1 hour, then I came back. The phone still had an orange LED lit. The phone would not turn on. I kept the plug in and took the battery out and the phone vibrated. Then I plugged the phone back in and a red LED lit. I've left it like that for 2 hours, and the phone would still not turn on. I plugged it back into my PC and the LED lit green. The phone would still not turn on but the PC showed "GT-I9300" as a Media Device in the File Explorer but it didn't have anything on it. The phone now displays a green LED whenever I plug it into any normal charger. When I unplug it, the power button makes the phone vibrate when I press it.
Please could you help me? I need a phone.
--
Jonathan
Red led is charging, green led is charged. Orange led.. Never known it to use orange so i assume its a fault.
It does seem like the phone is booted up and running yet the screen shows nothing. Possibly halted in post?. Have you double checked your work for loose connections etc?. What are the chances of the replacement being faulty?.
I wish I stole my HTC M9.
I didn't actually remove or do anything to the LCD, so it can't be lose connections etc.
I left it overnight on the green LED and it still isn't turning on, plugged in or not.
I'm going to call Samsung to see if they can fix anything or if I need a replacement phone (its about 3 years old so not under warranty though)
It isn't turned on, I tried calling the phone and it went straight to voicemail. And I get no startup sounds, nothing.
--
Jonathan
Samsung will charge if it's out of warranty.
So what exactly did you do if you didnt disassemble it?
I wish I stole my HTC M9.
Going to send it off to Samsung. I literally removed the screen's glass and placed a new one on.
Can you do that without damaging the digitiser? I would have thought they'd be "married" in some way or other ie glue.
I wish I stole my HTC M9.