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I am dying for a new phone, I love my Nexus One but need something newer. I really want to buy the SII Sunday, but don't want to get a phone that will be outdated in less than a month with the release of the Nexus Prime on GSM (rumors they it will be available). Anyone else in this same boat, also curious as to what the Iphone will have Oct 4.
I'm in the same boat, but I've been without a phone since March of this year.
I'm gonna go ahead and get the SGS2 but if the Holiday/Raider 4G or Nexus Prime (hasn't even been announced for AT&T) comes out I'm just going to take advantage of the 30 day return policy.
If it comes out in 31 days from October 2nd then I guess I'm screwed.
Is AT&T 30 days on return policy now? I thought it was 14
Sent from my Nexus One using xda premium
I must be thinking of Best Buy..... in any case, it would be more beneficial to pick it up from Best Buy if this is true.
VegUnited said:
I am dying for a new phone, I love my Nexus One but need something newer. I really want to buy the SII Sunday, but don't want to get a phone that will be outdated in less than a month with the release of the Nexus Prime on GSM (rumors they it will be available). Anyone else in this same boat, also curious as to what the Iphone will have Oct 4.
Click to expand...
Click to collapse
Well if you go by that route might as well wait for the Galaxy S III. My point is get the phone that you like. The SGSII will be good for at least two years. I will probably get both. The SGSII for sure. If you are an Apple fan then you just have to wait once a year. So many phones so little time.
VegUnited said:
Is AT&T 30 days on return policy now? I thought it was 14
Sent from my Nexus One using xda premium
Click to expand...
Click to collapse
AT&T is 30 days with a $35 restocking fee (Costco is 90 days):
Equipment
If the equipment you purchased directly from AT&T does not meet your expectations, you may return or, for all equipment other than equipment sold as a "Closeout Item," exchange it at any AT&T owned retail store within 30 days from the date the equipment was purchased or shipped, except for tablets and MOTOROLA LAPDOCK TM for MOTOROLA ATRIX TM4G, which must be returned within 14 days of purchase. Equipment purchased from att.com/wireless or directly from AT&T over the phone may also be returned by mail. If returning your equipment to AT&T by mail, please retain a copy of the tracking number from the shipping carrier for your records. Depending on the reason for the return, return shipping charges may apply.
Restocking fees:
A $35 restocking fee applies to all devices (excluding tablets) purchased through AT&T, except where prohibited. The restocking fee does not apply to iPhone if it is returned, unopened, during the return period.
A restocking fee of 10% of the sales price applies to all tablet returns (including iPad), except where prohibited. The restocking fee does not apply to iPad if it is returned, unopened, during the return period.
Corporate Responsibility Users: For Apple branded equipment (iPhone and iPad), the restocking fee is 10% except where prohibited (unless the device is returned, unopened, during the return period).
http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp
VegUnited said:
Is AT&T 30 days on return policy now? I thought it was 14
Sent from my Nexus One using xda premium
Click to expand...
Click to collapse
It's always been 30.
VegUnited said:
I am dying for a new phone, I love my Nexus One but need something newer. I really want to buy the SII Sunday, but don't want to get a phone that will be outdated in less than a month with the release of the Nexus Prime on GSM (rumors they it will be available). Anyone else in this same boat, also curious as to what the Iphone will have Oct 4.
Click to expand...
Click to collapse
Get the S2. It'll be viable for a while. Everything regarding the Prime is just speculation, and there's no telling how long you'll be waiting.
"If you're always waiting for what's coming, you'll never buy anything."
. . . and you shouldn't even be considering the iPhone -_-
Buy nexus prime.
It is nicer than S2, super amoled plus hd screen, quicker cpu, ICS.
Sent from my GT-I9100
MisterEdF said:
AT&T is 30 days with a $35 restocking fee (Costco is 90 days):
Click to expand...
Click to collapse
I posted this in another thread, but I was hoping you knew the answer to this as well:
ChaoticJapan said:
So, say if I were to buy it from CostCo at the 2-year price, would I be able to return it within its 90 days for a refund along with terminating the plan early (with no early termination fees of course)? So if this does happen, I should be allowed to buy the Prime for the 2-year price, right?
I'm asking this because I was under the impression that, before 90 days, CostCo only held returns/refunds for the handset itself, and not for the 2-year service plan. And that AT&T were the only ones who could offer a refund/cancellation of a 2-year service plan, in addition to the handset, but this would only be before 30 days. Is this true?
Click to expand...
Click to collapse
After 30 days at Costco you are locked in to the 2yrs. The 90 days is return only. But what difference would it make? If you can exchange for another model why would the contract matter?
Sent from my SGH-I997 using xda premium
Are you sure? Is the 90 days just for a return or a full exchange? I wouldnt know how it would be possible for them to rehonor the 2yr pricing 90 days later.. thats a hugee loss
Anyone got this in writing?
Sent from my SAMSUNG-SGH-I777 using xda premium
Unless you're planning to move to VZW, no Prime for you. VZW's getting the Prime as an alternative to a SGS2 variant. Everything I've read says they have the U.S. exclusive for the device. I'd guess the exclusive would be for at least six months. I'm sure it'll have HSPA+ internationally so you could probably import one and use it on AT&T when it launches overseas. Canada might be an option too.
http://www.slashgear.com/verizon-nexus-prime-app-list-leaked-29184177/
Just go ahead and get this phone. I just got mine. No wonder why the critics are going GaGa over this phone. I haven't played with all the options yet. But the UI and scrolling on stock rom is flawless.
Sent from my SAMSUNG-SGH-I777 using xda premium
Costco is 14 days to return phone and get out of the 2 yr contract. You have 90 days to return the phone for money back or exchange for different phone, but your contract is till enforced. AT&T mandates the 14 day contract buyers remorse.
yzlvr said:
Costco is 14 days to return phone and get out of the 2 yr contract. You have 90 days to return the phone for money back or exchange for different phone, but your contract is till enforced. AT&T mandates the 14 day contract buyers remorse.
Click to expand...
Click to collapse
AT&T IS and ALWAYS HAS BEEN 30 days for money back return and Costco 90. As for getting out of the contract BOTH are 30. Absolutely not 14 days. Read it right here: http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp
---------- Post added at 01:22 PM ---------- Previous post was at 01:19 PM ----------
ngocdao said:
Are you sure? Is the 90 days just for a return or a full exchange? I wouldnt know how it would be possible for them to rehonor the 2yr pricing 90 days later.. thats a hugee loss
Anyone got this in writing?
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
That has been a bone of contention. It seems to vary depending on what Costco you go into. Some CLAIM you can exchange others (I have read) say refund only. MY STORE (Union NJ) says you can exchange for another device. At least that was what the Kiosk manager was telling everyone who walked up without them even asking. However you would need to check with your specific store and see what they say. I personally know people who have EXCHANGED well after 60 days and not only at "my" Costco.
A non-corporate store can charge anything they want at any time for the devices. Why do you think some stores/websites sell for less? They can give them away for free 24/7/365 if they want. The only thing they are under "ATT control" is the actual contract and terms relating to the contract. As for the hardware, the non-corporate stores are on their own for pricing, refunds and exchanges.
All their money is on the "clawbacks" they get for selling the contracts.
Haha, yeah I understand that. I've worked in this business for awhile so I wasn't referring to the pricing differential from one company to another..
I was just wondering how costco would receive RMA credit after 90 days+serial age.. lol not important anyways. is all good.
but doesn't matter if they let you exchange then coo, win-win.
The iPhone is 14 days and any other phone is 30 directly thru at&t
What better of the Prime? only 5 megapixels camera.
summerfences said:
I'm in the same boat, but I've been without a phone since March of this year.
I'm gonna go ahead and get the SGS2 but if the Holiday/Raider 4G or Nexus Prime (hasn't even been announced for AT&T) comes out I'm just going to take advantage of the 30 day return policy.
If it comes out in 31 days from October 2nd then I guess I'm screwed.
Click to expand...
Click to collapse
I'm doing the same thing, however, I'm really liking this SG2! I have no complaints besides the lockscreen security issue, which should be easy to fix.
I looked at every blog and cant find a straight answer. So if I am due for a phone upgrade...With Sprint one up plan i can get the note 3 for 0 down "no money upfront" and makes payments each bill cycle? At the end of owning the phone 1 yr i can do get another phone again with 0 down?
I'm in a similar situation, I want to swap the note 3 after a year or 6 months to get triband lte (I'm in a wimax area).
Currently on a family unlimited plan but wondering if I can do the jump program for a year.
Sent from my SPH-D710 using xda app-developers app
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
richmc73 said:
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
Click to expand...
Click to collapse
I called my local store about this. The thing that I think people miss about it is that you cannot upgrade to the next phone (in your case Note 4) until you have completely paid off your Note 3. So a year in you still have to pay another $439, assuming they put retail at $799. Also I am pretty sure that at that time you surrender your old device to them meaning the argument about picking up the difference via a private party sale is out the window too. Then you'll have to put a down payment to get your Note 4 on top of that since the no down payment option is only a limited time deal! For that reason I'm not jumping into the One UP at this time...
I was told by my local store that it works the way I described. That is the whole point of the One Up program. To allow customers to upgradeevery year. One of the social care people on sprints forums even states " you will be eligible for a new phone after we recieve 12 payments for the phone"
I would go in the store and ask or call a different store.
richmc73 said:
I was told by my local store that it works the way I described. That is the whole point of the One Up program. To allow customers to upgradeevery year. One of the social care people on sprints forums even states " you will be eligible for a new phone after we recieve 12 payments for the phone"
I would go in the store and ask or call a different store.
Click to expand...
Click to collapse
Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
bds369 said:
I called my local store about this. The thing that I think people miss about it is that you cannot upgrade to the next phone (in your case Note 4) until you have completely paid off your Note 3. So a year in you still have to pay another $439, assuming they put retail at $799. Also I am pretty sure that at that time you surrender your old device to them meaning the argument about picking up the difference via a private party sale is out the window too. Then you'll have to put a down payment to get your Note 4 on top of that since the no down payment option is only a limited time deal! For that reason I'm not jumping into the One UP at this time...
Click to expand...
Click to collapse
That doesn't make sense from what they told you. How is it a one up program if i don't get a device each yr. The limited time yes is for 0 down but you have to be able to get a new device in a yr to call it One Up. Otherwise I would just pay $350 for device up front and get another device in 2 yrs vs paying full price. From what i heard you don't own the device and you are turning it back in, hence the reason you are not paying full price and allowed to upgrade in a yr.
Sprint is really going down hill with the softbank merger. Confusing everyone even their employees.
We have had one statement from Sprint only saying it will be release Oct 4th. No promotion or anything. The one up hasn't been fully vetted and its live and active. This is crazy!
Exactly it's like they are trying to copy the auto industry and develop a phone "lease" program. I love the thought of early upgrades (R.I.P. Gold member program) however I was told that you have to pay the remaining payments before you can upgrade to your next phone. Would love for this to be wrong but need someone to find some actual proof from the sprint either way.
dallastx said:
That doesn't make sense from what they told you. How is it a one up program if i don't get a device each yr. The limited time yes is for 0 down but you have to be able to get a new device in a yr to call it One Up. Otherwise I would just pay $350 for device up front and get another device in 2 yrs vs paying full price. From what i heard you don't own the device and you are turning it back in, hence the reason you are not paying full price and allowed to upgrade in a yr.
Sprint is really going down hill with the softbank merger. Confusing everyone even their employees.
We have had one statement from Sprint only saying it will be release Oct 4th. No promotion or anything. The one up hasn't been fully vetted and its live and active. This is crazy!
Click to expand...
Click to collapse
bds369 said:
Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
Click to expand...
Click to collapse
That would be the same as current plans...If i wanted to upgrade to a new phone from Note 2 in less then a yr i just pay the early termination. After a yr on contract the termination would be less then $200. So if i paid $300 to get the device and $200 to cancel contract that's only $500. Still $200- $300 shy of original price. As this wouldn't make any sense i am sure One Up has to be cheaper in the fact of getting a new device each yr.
bds369 said:
Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
Click to expand...
Click to collapse
I just now called customer care and asked them. I explained to the rep (Kelly) what I was planning and asked about the remaining 12 months of payment if I One Uped again in 12 months. Kelly put me on hold while she looked into it and she came back and said that after 12 months of payment I could do the one up again. I asked again to clarify that they remaining 12 months of payments went away and she said yes as long as you turn in the phone.
richmc73 said:
I just now called customer care and asked them. I explained to the rep (Kelly) what I was planning and asked about the remaining 12 months of payment if I One Uped again in 12 months. Kelly put me on hold while she looked into it and she came back and said that after 12 months of payment I could do the one up again. I asked again to clarify that they remaining 12 months of payments went away and she said yes as long as you turn in the phone.
Click to expand...
Click to collapse
Yea that's what i figured. That's the only way this plan could work lol. Im still upset that sprint has not made a bigger effort to explain this. Its like they don't want anyone to know they are doing 0 down. Maybe after 0 down ends they will start advertising.
richmc73 said:
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
Click to expand...
Click to collapse
Don't forget the $15 per month discount that you get off your bill for as long as your in the one up program. With that your essentially only paying 15 per month for the phone.
Say if you were to upgrade to the Note 4 at year one, do you own the Note 4 at year 2 after completing 24 payments?
If that is true, One up makes a lot of sense because you could then sell the Note 4 that you upgraded to for more cash at year 2 than a Note 3 you would have had to kept for two years with the standard subsidized route.
Yea, my upgrade isn't until January, they want me to give them my "one" to switch to one up and get the note 3. Eff that. I'll probably just switch to AT&T. They tried to switch me to customer retention but I was on hold a good 15 minutes and I had to go to work . I don't mind giving up the note 3 in 12 months while on the new plan, but I'm not giving them a phone I just paid full price for.
Sent from my HTCONE using XDA Premium 4 mobile app
There is alot of confusion on the one up program but you pay 12 months on a phone and then if u want to upgrade again you have to hand tje phone over and start paying on another. That's hiw tje other 12 payments are gone. It's a cool idea that I'm gonna take advantage of. Plus the 15 off the monthly bill is awesome. So it would only be about 15 extra to get the note 3.
Sent from my SPH-L900 using XDA Premium 4 mobile app
Rippley05 said:
Yea, my upgrade isn't until January, they want me to give them my "one" to switch to one up and get the note 3. Eff that. I'll probably just switch to AT&T. They tried to switch me to customer retention but I was on hold a good 15 minutes and I had to go to work . I don't mind giving up the note 3 in 12 months while on the new plan, but I'm not giving them a phone I just paid full price for.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm in a similar situation. I pre-ordered the Evo LTE, so I can't do a standard upgrade until 1-1-14. Shortly after receiving my pre-ordered black Evo LTE, Sprint announced the white Evo LTE and I bought it at retail. Around May of this year I bought a Note 2 at retail. Even though I'm still in contract, the active device on my line is not what I bought at contract price. After talking with 3 reps at 611 and 2 reps at 2 different local stores, I was getting mixed responses about whether or not I'd have to trade in a phone to start the One Up program. I finally called 611 again and asked a rep then had her verify it with her manager. She told me that I do NOT have to trade in any phone to start the One Up program since my active device wasn't purchased at contract price and because it had been over a year. I had her put notes on my account saying that I do NOT have to trade in a phone to get the Note 3 Friday morning and begin the One Up program! I still have my black Evo LTE and white Evo LTE, so I'm going to take my black LTE with me just to be safe in case they do require me to trade it in. I could sell it on ebay for $150-200, but to me it would be worth paying that to upgrade early during the Note 3 release. Hopefully they'll expect nothing from me except taxes on the Note 3, and I'll be good to go. I can let ya know for sure in just under 8 hours when my local Sprint store opens up. I will be there at 10am when they open to get me a white Note 3!!! Hoping that all goes smoothly!!
SwiftKey'ed from my White Note 2 via XDA Premium HD
stanglifemike said:
I'm in a similar situation. I pre-ordered the Evo LTE, so I can't do a standard upgrade until 1-1-14. Shortly after receiving my pre-ordered black Evo LTE, Sprint announced the white Evo LTE and I bought it at retail. Around May of this year I bought a Note 2 at retail. Even though I'm still in contract, the active device on my line is not what I bought at contract price. After talking with 3 reps at 611 and 2 reps at 2 different local stores, I was getting mixed responses about whether or not I'd have to trade in a phone to start the One Up program. I finally called 611 again and asked a rep then had her verify it with her manager. She told me that I do NOT have to trade in any phone to start the One Up program since my active device wasn't purchased at contract price and because it had been over a year. I had her put notes on my account saying that I do NOT have to trade in a phone to get the Note 3 Friday morning and begin the One Up program! I still have my black Evo LTE and white Evo LTE, so I'm going to take my black LTE with me just to be safe in case they do require me to trade it in. I could sell it on ebay for $150-200, but to me it would be worth paying that to upgrade early during the Note 3 release. Hopefully they'll expect nothing from me except taxes on the Note 3, and I'll be good to go. I can let ya know for sure in just under 8 hours when my local Sprint store opens up. I will be there at 10am when they open to get me a white Note 3!!! Hoping that all goes smoothly!!
SwiftKey'ed from my White Note 2 via XDA Premium HD
Click to expand...
Click to collapse
I'm either gonna convince them to let me start the program without trading in my "One" or I'm gonna go give At&t a try for a while. I've been on the fence about leaving anyway, I'm ready for 4g. Sprint is not only making me pay 50$ than anyone for the Note, and now they want my phone that I didn't even get from them? Heck no
Rippley05 said:
I'm either gonna convince them to let me start the program without trading in my "One" or I'm gonna go give At&t a try for a while. I've been on the fence about leaving anyway, I'm ready for 4g. Sprint is not only making me pay 50$ than anyone for the Note, and now they want my phone that I didn't even get from them? Heck no
Click to expand...
Click to collapse
It can be almost any phone. Upgraded to the s3 when it came out for my original upgrade. Switched to note 2 midway through contract. Upgrade I was scheduled for was feb 2014. Activated my old evo and turned that in for the note 3 this morning.
Sent from my SM-N900P using XDA Premium 4 mobile app
Be prepared to wait if you're getting the Note 3 on the One Up program! I was the only customer in the store and had to wait 1.5 hours for them to finally get it to go through for me! They even called Sprint and confirmed that everyone is having problems with it this morning. They told me that no over else has got it to work yet, but I was willing to wait all day, lol. Just be patient though, they eventually got it for me!!
Sent from my SM-N900P using XDA Premium 4 mobile app
I chose not to do 1up cause you had to switch to the unlimited plan and I am not interested in that . But I got mine from wirefly fur $250 no tax no activation fee so I am happy
Sent from my SPH-L900 using Xparent Purple Tapatalk 2
I had my S5 since it first came out but lost it 2 months ago with no insurance and still making installment with Tmobile
Now I have to wait for the S6 in March but still making payments on the S5..
Anyone has insurance or JUMP with TMO? is it worth it and how much did u pay?
DroidOverApple said:
I had my S5 since it first came out but lost it 2 months ago with no insurance and still making installment with Tmobile
Now I have to wait for the S6 in March but still making payments on the S5..
Anyone has insurance or JUMP with TMO? is it worth it and how much did u pay?
Click to expand...
Click to collapse
Insurance is $7.99 without jump $10 flat with jump...I have jump 2[emoji53] [emoji107] wish I had jump 1 but oh well...Insurance is a must with such expensive price of phones like the s5 for me anyways. Bummer your still paying for it.
Sent from my SM-G900T using AllianceR(●)m
Call tmobile escalation department they have the power to put insurance on the phone after the fact. They have done it for me. Explain to them nicely but firm let them know if you have to buy another phone you will move to another carrier, cause it makes no since to buy another from them
Even if they do put the insurance back on the phone the insurance company won't let the op file a claim.
All claims must be filled within 30 days or they are not accepted.
T-mobile has no control over that.
He can if he gets a police report now
Its been 3 months since Iost the S5 I just have to live with the fact that I will continue to pay the EIP .
Sad thing is I even offer someone that had my phone some money to return it to me but they didnt.
guess I have to wait for the S6 then
DroidOverApple said:
Its been 3 months since Iost the S5 I just have to live with the fact that I will continue to pay the EIP .
Sad thing is I even offer someone that had my phone some money to return it to me but they didnt.
guess I have to wait for the S6 then
Click to expand...
Click to collapse
If you know who stole it, then it sounds like a matter for the police.
This link will direct you to the page for pre-ordering the Note 8 if you owned a Note 7 and want a $425 trade-in. This will only work for U.S. customers, and there is an eligibility check.
The eligible devices are:
Note 5
S7
S7 Edge
S5
S6
S6 Edge
S6 Edge +
iPhone 7, 7 Plus, SE, 5, 5S, 6, 6S, 6 Plus, and 6S Plus
Google Pixel/XL
G4
G5
G6
V20
http://www.samsung.com/us/galaxy/note8/Note7Promo/s/Trade-In/
Yep: used it and trading in my iPhone 7+ for $425 discount. My iPhone for the most part just sits in a drawer.
Sent from my Nexus 6P using Tapatalk
Do your phone have to be paid off?
Sent from my LG-H918 using Tapatalk
kevin.hannaway.92 said:
Do your phone have to be paid off?
Sent from my LG-H918 using Tapatalk
Click to expand...
Click to collapse
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
xbmoyx said:
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
Click to expand...
Click to collapse
I called tmobile and they said they see its only though Samsung site... I'm going to keep calling for a different rep
Sent from my LG-H918 using Tapatalk
Going to be an iPhone 5 or s5 for about $75 and do this. Does it matter if the phone is actually on Verizon or not? Or just a working phone?
Thanks for sharing! I noticed the unlocked version is less expensive than carrier specific. I've never gone the route of unlocked - does anyone know of advantages/ disadvantages of going this route? I'm assuming the updates would come from Samsung rather than carrier but, again, unlocked is foreign to me. Thanks, in advance!
browning said:
Thanks for sharing! I noticed the unlocked version is less expensive than carrier specific. I've never gone the route of unlocked - does anyone know of advantages/ disadvantages of going this route? I'm assuming the updates would come from Samsung rather than carrier but, again, unlocked is foreign to me. Thanks, in advance!
Click to expand...
Click to collapse
Unlocked meaning you can pop any sim in and it'll work - no carrier bloatware - only samsung's P). No commitments, no contracts.
xbmoyx said:
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
Click to expand...
Click to collapse
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Chat with us again if you have more questions or sign in to My Verizon to make updates to your account.
Your chat recap
Reference number:
726585455370932013
Chatted on 08/24/2017 at 15:09:38
Verizon
Hi! How can I help you today?
You
I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.
Verizon
Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?
You
Stephen
Verizon
It's very nice to meet you, Stephen!
Verizon
Any customer can upgrade to the new Note 8!
You
We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?
Verizon
There shouldn't be any issue!
Verizon
Do I have permission to access your account so that I can better assist you?
You
Yes
Verizon
Which line are we wanting to upgrade?
You
(Blanked by me)
Verizon
You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.
Verizon
That would go the same as if you still had the Note 7 on your account.
Verizon
You would have to pay off that balance in order to get a new phone.
You
I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.
You
I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.
You
As long as we got another Samsung phone we would be able to upgrade at no penalty to us.
You
This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.
Verizon
Stephen, you may of very well been told this. Did you hear this over the phone or in store?
Verizon
I want to guide you to the right place to get this information!
You
Over the phone from a Verizon rep
Verizon
Let me grab you the number to our Customer Care Specialist to assist with this issue okay?
You
When Verizon bricked my note 7 to force me to turn it in.
Verizon
Note 7 from all over the world had to be turned in for the safety of citizens!
You
They even released a press release stating the same thing!
You
Yeah thats bull****. My phone was never at risk to explode. Never even got warm.
You
Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.
Verizon
I understand you are frustrated. Everyone had to do the same thing!
Verizon
Let me get you that number so you can get in touch with someone who can help.
Verizon
Or I can transfer you here in chat, how does that sound?
You
just give me the number. I need a break from dealing iwth you guys.
Verizon
1-800-922-0204!
You
Thank you.
BlakMajick said:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Click to expand...
Click to collapse
Do you straight out them these payments or are you getting a monthly credit from Verizon that will pay off your device like I am? I came over from Sprint back in February when they revealed the unlimited plans and it was a promotion where I traded in my Galaxy S7 Edge and I got the LG v20 for free with a monthly $28 credit that will eventually pay off the phone. Yes I did multiple chats online and in my case, I can swap out my line with the Note 8 and still get the account credits. I even asked if I could "lend my phone to a friend" and they could use the V20 on their account (I'll be sending it to Samsung to fulfill the $425 off obviously) and he said yes that's not a problem because the installment plans don't put locks on the phones. Here's some text of a chat I had earlier.
Verizon
To give you a reference that your device payment credit will continue please keep this agreement number: XXXXXXXXX. This agreement is based on the active line where you device was linked to. Now, just as long as the line is active, regardless you'll use a different device and just as long you will not pay off the DPA (device payment agreement), the credit will continue.
You
Thank you! I have a few more questions.
Verizon
Yes, what questions do you still have while you have me?
You
Can I lend the LG V20 to a friend of mine, since I will no longer be using it?
You
And he can use it on his account?
Verizon
Yes absolutely he can use it on his own account. As long as the device payment will be fulfilled in 24 months, there will be no problem.
Verizon
Yes you are correct
What sucks is I had to give back my note 7 twice and I am using a note 3 there not going to give me anything for it lol
Sent from my SM-N900P using XDA-Developers Legacy app
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
furfmonkey said:
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
Click to expand...
Click to collapse
NICE!
i called in a few times before i got someone who helped me but eventually i was able to get verizon to allow me to use my smartwatch line to upgrade to the note 8 and once i receive the phone i will return the pixel xl and they will cancel out any left over payments then transfer my note 8 to my actual line
busventinc said:
What sucks is I had to give back my note 7 twice and I am using a note 3 there not going to give me anything for it lol
Sent from my SM-N900P using XDA-Developers Legacy app
Click to expand...
Click to collapse
They can give you $425. They told me to place the order and then give them a call and provide them your order them. They will note the order that you will be sending a note 3. As a precaution I paid with my Amex so if they try to screw me I will file a dispute. I'm not going to trade in my S8 Plus
Sent from my SM-G955U using Tapatalk
I wonder how I could dispute an issue with Samsung financing...I wanted the 0% instead of my 10% credit card. I don't think they will have issues unless the trade in is in poor condition.
btw, there are folks buying note 7's for 300-400 on craigslist. apparently, samsung is quietly buying them back. i'm meeting a guy in a place with cameras tomorrow to sell mine for 380.
i kept mine - i said bugger off to all those stupid letters and boxes.
and for all those folks who told me i was wrong for ignoring the harassing letters from verizon/samsung: pffft!
i have been using it as a really cool wifi tablet and now it's become my personal trade-in program for the note 8 i just pre-ordered from best buy.
BlakMajick said:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Chat with us again if you have more questions or sign in to My Verizon to make updates to your account.
Your chat recap
Reference number:
726585455370932013
Chatted on 08/24/2017 at 15:09:38
Verizon
Hi! How can I help you today?
You
I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.
Verizon
Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?
You
Stephen
Verizon
It's very nice to meet you, Stephen!
Verizon
Any customer can upgrade to the new Note 8!
You
We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?
Verizon
There shouldn't be any issue!
Verizon
Do I have permission to access your account so that I can better assist you?
You
Yes
Verizon
Which line are we wanting to upgrade?
You
(Blanked by me)
Verizon
You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.
Verizon
That would go the same as if you still had the Note 7 on your account.
Verizon
You would have to pay off that balance in order to get a new phone.
You
I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.
You
I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.
You
As long as we got another Samsung phone we would be able to upgrade at no penalty to us.
You
This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.
Verizon
Stephen, you may of very well been told this. Did you hear this over the phone or in store?
Verizon
I want to guide you to the right place to get this information!
You
Over the phone from a Verizon rep
Verizon
Let me grab you the number to our Customer Care Specialist to assist with this issue okay?
You
When Verizon bricked my note 7 to force me to turn it in.
Verizon
Note 7 from all over the world had to be turned in for the safety of citizens!
You
They even released a press release stating the same thing!
You
Yeah thats bull****. My phone was never at risk to explode. Never even got warm.
You
Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.
Verizon
I understand you are frustrated. Everyone had to do the same thing!
Verizon
Let me get you that number so you can get in touch with someone who can help.
Verizon
Or I can transfer you here in chat, how does that sound?
You
just give me the number. I need a break from dealing iwth you guys.
Verizon
1-800-922-0204!
You
Thank you.
Click to expand...
Click to collapse
I got the deal you wanted, let me give you some advice.
It's about three things. One, don't use chat. Chat is impersonal and doesn't allow you to convey appropriate tone. Two, don't get rude or verbally aggressive. Three, you need a strong account. By that I mean like I have been toting a 250-350 monthly bill with Verizon for over 8 years with a good payment history as well.
After a good hour on the phone, and being told multiple times that I would have to pay off the 500 bucks still owed on the S7Edge I never wanted... and politely explaining that I needed someone to speak to that can work outside the usual box of rules they work within.... I finally got transferred to a supervisor who looked at the account, and said okay, I can make this right. He forced the contract as paid in full which pushed that 500 bucks onto my bill, then immediately went in and issued a credit for the same amount. This made my S7Edge paid for in full so I could not only upgrade early but get the same promotion as every Joe off the street that never went through 5 phones during the Note 7 fiasco. So I got it half price still like everyone else. It will be here tomorrow.
That was the kicker I think. I simply explained that if they had A. returned my old paid for Nexus 6 to me (which they said they couldn't do) or if I had the Note 7 still (which had the annual upgrade available), they would have exchanged it for a Note 8 right away no questions asked. So I simply said, I just wanted them to honor the annual upgrade I was entitled to beginning August 2016 when I agreed to purchase the preordered Note 7. They didn't have to pay off the 500 bucks on the S7Edge. But I promise you my approach combined with my logic and my account strength made it happen.
They even added 12gb to our data plan. The supervisor also personally called me the next day to confirm the transaction went smoothly and to be sure I was happy. I have never received that level of customer service from any company. It was truly refreshing.
---------- Post added at 01:13 PM ---------- Previous post was at 01:03 PM ----------
furfmonkey said:
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
Click to expand...
Click to collapse
They offered me the same deal initially, to pay half the remaining balance on my S7Edge. I said no thank you and called back and started over again with someone else who sent me to a supervisor who paid off my phone in full, all 500 bucks... .
serusaert said:
btw, there are folks buying note 7's for 300-400 on craigslist. apparently, samsung is quietly buying them back. i'm meeting a guy in a place with cameras tomorrow to sell mine for 380.
i kept mine - i said bugger off to all those stupid letters and boxes.
and for all those folks who told me i was wrong for ignoring the harassing letters from verizon/samsung: pffft!
i have been using it as a really cool wifi tablet and now it's become my personal trade-in program for the note 8 i just pre-ordered from best buy.
Click to expand...
Click to collapse
Now that's a shame! I too ignored everybody and kept my Note 7, it takes a full charge thanks to software blocking the charging update that makes it a brick. Also, as predicted, T-Mobile was not able to cut us off if you were paying your bill, so I've had full service this whole time. I, however, won't be selling this to anyone, it's going back to Samsung for a full refund! There is no expiration date on that recall! That's $850.00+ and use of a free phone for a whole year! I'll use an iPhone 5 to get the Note 7 owners discount.
neyenlives said:
I got the deal you wanted, let me give you some advice.
It's about two things. One, don't use chat. Chat is impersonal and doesn't allow you to convey appropriate tone. Two, don't get rude or verbally aggressive. Three, you need a strong account. By that I mean like I have been toting a 250-350 monthly bill with Verizon for over 8 years with a good payment history as well.
After a good hour on the phone, and being told multiple times that I would have to pay off the 500 bucks still owed on the S7Edge I never wanted... and politely explaining that I needed someone to speak to that can work outside the usual box of rules they work within.... I finally got transferred to a supervisor who looked at the account, and said okay, I can make this right. He forced the contract as paid in full which pushed that 500 bucks onto my bill, then immediately went in and issued a credit for the same amount. This made my S7Edge paid for in full so I could not only upgrade early but get the same promotion as every Joe off the street that never went through 5 phones during the Note 7 fiasco. So I got it had price still like everyone else. It will be here tomorrow.
That was the kicker I think. I simply explained that if they had A. returned my old paid for Nexus 6 to me (which they said they couldn't do) or if I had the Note 7 still (which had the annual upgrade available), they would have exchanged it for a Note 8 right away no questions asked. So I simply said, I just wanted them to honor the annual upgrade I was entitled to beginning August 2016 when I agreed to purchase the preordered Note 7. They didn't have to pay off the 500 bucks on the S7Edge. But I promise you my approach combined with my logic and my account strength made it happen.
They even added 12gb to our data plan. The supervisor also personally called me the next day to confirm the transaction went smoothly and to be sure I was happy. I have never received that level of customer service from any company. It was truly refreshing.
---------- Post added at 01:13 PM ---------- Previous post was at 01:03 PM ----------
They offered me the same deal initially, to pay half the remaining balance on my S7Edge. I said no thank you and called back and started over again with someone else who sent me to a supervisor who paid off my phone in full, all 500 bucks... .
Click to expand...
Click to collapse
After this I waited until the next day an called. I told the nice young lady what the situation was and she put me on hold. She came back and told me that I would still have to pay off the phone. I told her that would not be financially feasible because I owed $586 on that phone and I pay $521 a month on my bill every month (Have Me. my mom, my son and my wife on my account plus a few other devices). I told her that if I would be required to do that then I would explore my options of going to another company and having them pay off all of my stuff and then I would only have to worry about getting the phone. She put me on hold again for about 7 minutes and when she came back she told me that they were going to pay off the remainder of my phone. Problem solved.
Anyone who took the BOGO deal, have you received the credit yet?
just been a week since i got the bogo deal... they did say after a month....
No, I'm still waiting. I did it on Sept 16 I believe. Anxiously waiting!!!
Nope. Did it on September 8
put in for it on 21st of September, still have not heard anything.....
They told me it would be in in 8 weeks.
RJMacReady said:
They told me it would be in in 8 weeks.
Click to expand...
Click to collapse
+1 I took a screenshot of the completed form with the ID number. It says 6 to 8 weeks so I'm anticipateing end of October.
Sent from my SM-N950U using Tapatalk
Got an email saying my bogo from the 12th was approved today. It says another 2 -3 weeks until I receive the card.
I just got the same email tonight.
Sent from my SM-N950U using Tapatalk
RJMacReady said:
They told me it would be in in 8 weeks.
Click to expand...
Click to collapse
T Mobiles 8 weeks or our 8 weeks ?
I have been unfortunate enough to have used t mobiles promos twice in the past, one was for the two free lines and the other was when I joined them and they promised to pay my ETF fees ( 3 years ago that was ).
The former took approx 5 months to fix, as I was continuesly being charged for the 2 extra "free" lines , my monthly bills were running almost $300 for 5 months until it got resolved.
The latter, with the ETF , lets just say it took them approx 8 weeks to send out the prepaid Mastercard with credit on it, luckily for me I had the spare cash at the time to pay ATT their ETF fees else I would have been screwed , was approx $700 or so.
With both my relatively bad experiences I no longer wished to take up the Note8 buy one get one free, wife paid for hers and I paid for mine ( we have seperate bank accounts- dont hate ) LOL
I only had good experience with T-Mobile/Samsung promotions, and I kinda chased them... (Note 5 T-Mo BOGO and rebates, Samsung gifts, T-Mo S7 edge BOGO, T-Mo Netflix for a 1 year, Pixel Promo and other)
If you submit clean and accurate paperwork, you'll mostly get your rebate approved in 6 to 8 weeks and the check or card 2 weeks after that. Just like they said.
My BOGO was actually denied. Reason, JOD customers are not actually eligible for this deal. I called T-mobile and explained that I had calls several times to confirm that both lines would be eligible; after researching they paid off my JOD device and we just now have the other Note 8 on my wife's line. If you are denied I would calll especially if your situation is similar.
chavist said:
My BOGO was actually denied. Reason, JOD customers are not actually eligible for this deal. I called T-mobile and explained that I had calls several times to confirm that both lines would be eligible; after researching they paid off my JOD device and we just now have the other Note 8 on my wife's line. If you are denied I would calll especially if your situation is similar.
Click to expand...
Click to collapse
I was on JOD for almost 2 years. Had enough , and got rid of it , especially after when I found out it wasn't "special" anymore. Meaning anyone could get it . Three of my 4 lines were JOD. Not anymore.
Sent from my SM-N950U using Tapatalk
Does anybody know if they ship the pre-order accessories for both phones in one shipment? I'm hoping... since I just got shipping confirmation.
SiNJiN76 said:
Does anybody know if they ship the pre-order accessories for both phones in one shipment? I'm hoping... since I just got shipping confirmation.
Click to expand...
Click to collapse
No. It could happen but with so many things backordered is not likely.
I'm glad I checked in on this thread. I called Tmo customer support and it turns out nothing had been done with my BOGO credit. This was the first time I have attempted this and I didn't even know there were things that were supposed to be done on my end. The service rep got me taken care of though, so all good. They did tell me though that they had been having alot of issue of late with the BOGO.
I was denied even though I brought four lines over within the time period permitted by the promotion. After an hour with a rep on Twitter, they fixed it and I should have my rebate in a few weeks. They blamed it on me paying off one of the phones and that both should have been on EIP. Obviously, that is a stupid thing to say since the offer is buy one, get one. Not buy one, don't pay it off, then get the other free.
RaymondPJR said:
No. It could happen but with so many things backordered is not likely.
Click to expand...
Click to collapse
You were absolutely correct. I got 2 different ship confirmation emails from Samsung.
BTW...BOGO credit status check can be done online. https://promotions.t-mobile.com/OrderSearch :highfive:
Got denied today, rebate status page said i didn't have a qualifying line, the store and reps on phone told me it was all good several times, but it still got denied. Called them after denial,they said they could fix it but they would have to transfer me to someone "higher" up the food chain over there to get the aproval, was on hone for 2 hours, gave up,and will have to fight this one out tomorrow.
Get you boxing gloves ready,cause this sounds like a fight is coming for some of us.....
outlawbiker said:
Got denied today, rebate status page said i didn't have a qualifying line, the store and reps on phone told me it was all good several times, but it still got denied. Called them after denial,they said they could fix it but they would have to transfer me to someone "higher" up the food chain over there to get the aproval, was on hone for 2 hours, gave up,and will have to fight this one out tomorrow.
Get you boxing gloves ready,cause this sounds like a fight is coming for some of us.....
Click to expand...
Click to collapse
Don't sweat it, I had that problem with the S7 promo last year but they took care of it. I'd does need to go to another group higher up but the process wasn't that bad.
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