Anyone who took the BOGO deal, have you received the credit yet?
just been a week since i got the bogo deal... they did say after a month....
No, I'm still waiting. I did it on Sept 16 I believe. Anxiously waiting!!!
Nope. Did it on September 8
put in for it on 21st of September, still have not heard anything.....
They told me it would be in in 8 weeks.
RJMacReady said:
They told me it would be in in 8 weeks.
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+1 I took a screenshot of the completed form with the ID number. It says 6 to 8 weeks so I'm anticipateing end of October.
Sent from my SM-N950U using Tapatalk
Got an email saying my bogo from the 12th was approved today. It says another 2 -3 weeks until I receive the card.
I just got the same email tonight.
Sent from my SM-N950U using Tapatalk
RJMacReady said:
They told me it would be in in 8 weeks.
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T Mobiles 8 weeks or our 8 weeks ?
I have been unfortunate enough to have used t mobiles promos twice in the past, one was for the two free lines and the other was when I joined them and they promised to pay my ETF fees ( 3 years ago that was ).
The former took approx 5 months to fix, as I was continuesly being charged for the 2 extra "free" lines , my monthly bills were running almost $300 for 5 months until it got resolved.
The latter, with the ETF , lets just say it took them approx 8 weeks to send out the prepaid Mastercard with credit on it, luckily for me I had the spare cash at the time to pay ATT their ETF fees else I would have been screwed , was approx $700 or so.
With both my relatively bad experiences I no longer wished to take up the Note8 buy one get one free, wife paid for hers and I paid for mine ( we have seperate bank accounts- dont hate ) LOL
I only had good experience with T-Mobile/Samsung promotions, and I kinda chased them... (Note 5 T-Mo BOGO and rebates, Samsung gifts, T-Mo S7 edge BOGO, T-Mo Netflix for a 1 year, Pixel Promo and other)
If you submit clean and accurate paperwork, you'll mostly get your rebate approved in 6 to 8 weeks and the check or card 2 weeks after that. Just like they said.
My BOGO was actually denied. Reason, JOD customers are not actually eligible for this deal. I called T-mobile and explained that I had calls several times to confirm that both lines would be eligible; after researching they paid off my JOD device and we just now have the other Note 8 on my wife's line. If you are denied I would calll especially if your situation is similar.
chavist said:
My BOGO was actually denied. Reason, JOD customers are not actually eligible for this deal. I called T-mobile and explained that I had calls several times to confirm that both lines would be eligible; after researching they paid off my JOD device and we just now have the other Note 8 on my wife's line. If you are denied I would calll especially if your situation is similar.
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I was on JOD for almost 2 years. Had enough , and got rid of it , especially after when I found out it wasn't "special" anymore. Meaning anyone could get it . Three of my 4 lines were JOD. Not anymore.
Sent from my SM-N950U using Tapatalk
Does anybody know if they ship the pre-order accessories for both phones in one shipment? I'm hoping... since I just got shipping confirmation.
SiNJiN76 said:
Does anybody know if they ship the pre-order accessories for both phones in one shipment? I'm hoping... since I just got shipping confirmation.
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No. It could happen but with so many things backordered is not likely.
I'm glad I checked in on this thread. I called Tmo customer support and it turns out nothing had been done with my BOGO credit. This was the first time I have attempted this and I didn't even know there were things that were supposed to be done on my end. The service rep got me taken care of though, so all good. They did tell me though that they had been having alot of issue of late with the BOGO.
I was denied even though I brought four lines over within the time period permitted by the promotion. After an hour with a rep on Twitter, they fixed it and I should have my rebate in a few weeks. They blamed it on me paying off one of the phones and that both should have been on EIP. Obviously, that is a stupid thing to say since the offer is buy one, get one. Not buy one, don't pay it off, then get the other free.
RaymondPJR said:
No. It could happen but with so many things backordered is not likely.
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You were absolutely correct. I got 2 different ship confirmation emails from Samsung.
BTW...BOGO credit status check can be done online. https://promotions.t-mobile.com/OrderSearch :highfive:
Got denied today, rebate status page said i didn't have a qualifying line, the store and reps on phone told me it was all good several times, but it still got denied. Called them after denial,they said they could fix it but they would have to transfer me to someone "higher" up the food chain over there to get the aproval, was on hone for 2 hours, gave up,and will have to fight this one out tomorrow.
Get you boxing gloves ready,cause this sounds like a fight is coming for some of us.....
outlawbiker said:
Got denied today, rebate status page said i didn't have a qualifying line, the store and reps on phone told me it was all good several times, but it still got denied. Called them after denial,they said they could fix it but they would have to transfer me to someone "higher" up the food chain over there to get the aproval, was on hone for 2 hours, gave up,and will have to fight this one out tomorrow.
Get you boxing gloves ready,cause this sounds like a fight is coming for some of us.....
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Don't sweat it, I had that problem with the S7 promo last year but they took care of it. I'd does need to go to another group higher up but the process wasn't that bad.
Sent from my SM-N950U using Tapatalk
Related
I've seen from some of the posts on these threads that some people who ordered online won't be getting the Galaxy Note on the 17th. Some have called AT&T and were told by a rep that they ran out of them at there warehouses. It also seems like most of the AT&T stores are only getting 10 for paycheck day (5 blue and 5 white), don't know about Best Buy but it seems like there will be a shortage on paycheck day as well. If the Note does sellout on day one I wonder what exuse the ifanboys will come up with this time.... I'm looking at you BGR! Lol
While I admit ibgr is a biased apple fanboy, I think ten per store sounds about right for most devices.
Sent from my Galaxy Nexus using xda premium
MMAHavok69 said:
I've seen from some of the posts on these threads that some people who ordered online won't be getting the Galaxy Note on the 17th. Some have called AT&T and were told by a rep that they ran out of them at there warehouses. It also seems like most of the AT&T stores are only getting 10 for paycheck day (5 blue and 5 white), don't know about Best Buy but it seems like there will be a shortage on paycheck day as well. If the Note does sellout on day one I wonder what exuse the ifanboys will come up with this time.... I'm looking at you BGR! Lol
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wow. Im so relieved I have my tracking number .
If people who placed preorders are not getting theirs, I don't believe it is because they are running out of stock at the warehouses. I ordered mine this morning and I have a FedEx tracking number for Friday delivery.
They have ordered more at this point but the initial order was really low
homegeek said:
If people who placed preorders are not getting theirs, I don't believe it is because they are running out of stock at the warehouses. I ordered mine this morning and I have a FedEx tracking number for Friday delivery.
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Sent from my SAMSUNG-SGH-I727 using XDA App
I think the reps are just making stuff up because they don't know what's going on. I called today because I coudn't remember if I did in-store pick-up or shipped to my house (ordered in-store on the 5th) and got the run-around with four different excuses for why the order was "in progress"/"pending" on the site. First it was because they said I didn't sign the T&A email, then it was stock issues, then it was because the phone doesn't come out until the 19th and another said I had to go back to the store to re-place the order.
Anyways, ended up just saying screw it and we'll just see what happens and see if the store calls to pick it up and then the tracking info appeared. I think they were just unprepared for it all.
my store got 10 blue, 5 white... i dunno if we are getting more tomorrow.
We didn't run out of stock.... there's only so many hours for shippers to ship phones, then it falls into next day which is tomorrow when they run past pickup times.
Sent from my SAMSUNG-SGH-I997 using XDA App
The warehouses are not empty....trust me
inconceivable said:
I think the reps are just making stuff up because they don't know what's going on.
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agreed. several AT&T employees who post here regularly have been telling us all to relax and not listen to those "Reps" that ppl are calling. if you havent gotten a tracking # yet by looking at this site https://www.wireless.att.com/order_status/ (thanx jpeg42) then perhaps the # will show up by morning and according to them, it SHOULD be delivered tomorrow.
homegeek said:
If people who placed preorders are not getting theirs, I don't believe it is because they are running out of stock at the warehouses. I ordered mine this morning and I have a FedEx tracking number for Friday delivery.
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Wow, that is just an insult for us who placed an order before you and haven't gotten any word on tracking info.. lol
--------
UPDATE: On second thought...I think I just got my tracking #
AT&T fails at launches that are non-iPhone as you guys have probably found out.
It's sad. The phone didn't even show up in our POS systems on the 5th, even with the SKU.
But you guys will be getting them either way.
I got paranoid and went to a AT&T core store on Super Bowl Sunday (first day we were supposed to be able to pre-order) and tried to pre-order it. Not only was there not a bunch of people waiting to pre-order it, the store employee had no idea that it pre-orders for the Note started that day. No other customer had come in asking about it by then (just after noon). So obviously, the demand isn't that bad. I'm pretty sure we'll be getting it in timely manner.
christran12 said:
I got paranoid and went to a AT&T core store on Super Bowl Sunday (first day we were supposed to be able to pre-order) and tried to pre-order it. Not only was there not a bunch of people waiting to pre-order it, the store employee had no idea that it pre-orders for the Note started that day. No other customer had come in asking about it by then (just after noon). So obviously, the demand isn't that bad. I'm pretty sure we'll be getting it in timely manner.
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Not a lot of people even knows the phone exist. Probably won't even notice it until a few months when it catches up. Only problem with AT&T is the lag in customer service about any information about the product and some CRS has no idea about the phone.
christran12 said:
I got paranoid and went to a AT&T core store on Super Bowl Sunday (first day we were supposed to be able to pre-order) and tried to pre-order it. Not only was there not a bunch of people waiting to pre-order it, the store employee had no idea that it pre-orders for the Note started that day. No other customer had come in asking about it by then (just after noon). So obviously, the demand isn't that bad. I'm pretty sure we'll be getting it in timely manner.
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Yeah..There shouldn't be any issues of walking into most retail stores within the first 2 weeks, and being able to purchase a Note right on the spot.
And based on the way Samsung did their SB commercial...I wouldn't be surprised if it's true that many Americans still have no clue what the Note is (and/or they flat-out don't care about it).
And this is considering that Samsung has advertised the Note a ton dating back to last September's IFA in Germany. But I think it's the case that it's far more recognized in the overseas markets.
Like in Asia...it supposedly has sold fairly well in Taiwan and Singapore...and they both are small nations overall.
I looked at every blog and cant find a straight answer. So if I am due for a phone upgrade...With Sprint one up plan i can get the note 3 for 0 down "no money upfront" and makes payments each bill cycle? At the end of owning the phone 1 yr i can do get another phone again with 0 down?
I'm in a similar situation, I want to swap the note 3 after a year or 6 months to get triband lte (I'm in a wimax area).
Currently on a family unlimited plan but wondering if I can do the jump program for a year.
Sent from my SPH-D710 using xda app-developers app
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
richmc73 said:
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
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I called my local store about this. The thing that I think people miss about it is that you cannot upgrade to the next phone (in your case Note 4) until you have completely paid off your Note 3. So a year in you still have to pay another $439, assuming they put retail at $799. Also I am pretty sure that at that time you surrender your old device to them meaning the argument about picking up the difference via a private party sale is out the window too. Then you'll have to put a down payment to get your Note 4 on top of that since the no down payment option is only a limited time deal! For that reason I'm not jumping into the One UP at this time...
I was told by my local store that it works the way I described. That is the whole point of the One Up program. To allow customers to upgradeevery year. One of the social care people on sprints forums even states " you will be eligible for a new phone after we recieve 12 payments for the phone"
I would go in the store and ask or call a different store.
richmc73 said:
I was told by my local store that it works the way I described. That is the whole point of the One Up program. To allow customers to upgradeevery year. One of the social care people on sprints forums even states " you will be eligible for a new phone after we recieve 12 payments for the phone"
I would go in the store and ask or call a different store.
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Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
bds369 said:
I called my local store about this. The thing that I think people miss about it is that you cannot upgrade to the next phone (in your case Note 4) until you have completely paid off your Note 3. So a year in you still have to pay another $439, assuming they put retail at $799. Also I am pretty sure that at that time you surrender your old device to them meaning the argument about picking up the difference via a private party sale is out the window too. Then you'll have to put a down payment to get your Note 4 on top of that since the no down payment option is only a limited time deal! For that reason I'm not jumping into the One UP at this time...
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That doesn't make sense from what they told you. How is it a one up program if i don't get a device each yr. The limited time yes is for 0 down but you have to be able to get a new device in a yr to call it One Up. Otherwise I would just pay $350 for device up front and get another device in 2 yrs vs paying full price. From what i heard you don't own the device and you are turning it back in, hence the reason you are not paying full price and allowed to upgrade in a yr.
Sprint is really going down hill with the softbank merger. Confusing everyone even their employees.
We have had one statement from Sprint only saying it will be release Oct 4th. No promotion or anything. The one up hasn't been fully vetted and its live and active. This is crazy!
Exactly it's like they are trying to copy the auto industry and develop a phone "lease" program. I love the thought of early upgrades (R.I.P. Gold member program) however I was told that you have to pay the remaining payments before you can upgrade to your next phone. Would love for this to be wrong but need someone to find some actual proof from the sprint either way.
dallastx said:
That doesn't make sense from what they told you. How is it a one up program if i don't get a device each yr. The limited time yes is for 0 down but you have to be able to get a new device in a yr to call it One Up. Otherwise I would just pay $350 for device up front and get another device in 2 yrs vs paying full price. From what i heard you don't own the device and you are turning it back in, hence the reason you are not paying full price and allowed to upgrade in a yr.
Sprint is really going down hill with the softbank merger. Confusing everyone even their employees.
We have had one statement from Sprint only saying it will be release Oct 4th. No promotion or anything. The one up hasn't been fully vetted and its live and active. This is crazy!
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bds369 said:
Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
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That would be the same as current plans...If i wanted to upgrade to a new phone from Note 2 in less then a yr i just pay the early termination. After a yr on contract the termination would be less then $200. So if i paid $300 to get the device and $200 to cancel contract that's only $500. Still $200- $300 shy of original price. As this wouldn't make any sense i am sure One Up has to be cheaper in the fact of getting a new device each yr.
bds369 said:
Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
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I just now called customer care and asked them. I explained to the rep (Kelly) what I was planning and asked about the remaining 12 months of payment if I One Uped again in 12 months. Kelly put me on hold while she looked into it and she came back and said that after 12 months of payment I could do the one up again. I asked again to clarify that they remaining 12 months of payments went away and she said yes as long as you turn in the phone.
richmc73 said:
I just now called customer care and asked them. I explained to the rep (Kelly) what I was planning and asked about the remaining 12 months of payment if I One Uped again in 12 months. Kelly put me on hold while she looked into it and she came back and said that after 12 months of payment I could do the one up again. I asked again to clarify that they remaining 12 months of payments went away and she said yes as long as you turn in the phone.
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Yea that's what i figured. That's the only way this plan could work lol. Im still upset that sprint has not made a bigger effort to explain this. Its like they don't want anyone to know they are doing 0 down. Maybe after 0 down ends they will start advertising.
richmc73 said:
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
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Click to collapse
Don't forget the $15 per month discount that you get off your bill for as long as your in the one up program. With that your essentially only paying 15 per month for the phone.
Say if you were to upgrade to the Note 4 at year one, do you own the Note 4 at year 2 after completing 24 payments?
If that is true, One up makes a lot of sense because you could then sell the Note 4 that you upgraded to for more cash at year 2 than a Note 3 you would have had to kept for two years with the standard subsidized route.
Yea, my upgrade isn't until January, they want me to give them my "one" to switch to one up and get the note 3. Eff that. I'll probably just switch to AT&T. They tried to switch me to customer retention but I was on hold a good 15 minutes and I had to go to work . I don't mind giving up the note 3 in 12 months while on the new plan, but I'm not giving them a phone I just paid full price for.
Sent from my HTCONE using XDA Premium 4 mobile app
There is alot of confusion on the one up program but you pay 12 months on a phone and then if u want to upgrade again you have to hand tje phone over and start paying on another. That's hiw tje other 12 payments are gone. It's a cool idea that I'm gonna take advantage of. Plus the 15 off the monthly bill is awesome. So it would only be about 15 extra to get the note 3.
Sent from my SPH-L900 using XDA Premium 4 mobile app
Rippley05 said:
Yea, my upgrade isn't until January, they want me to give them my "one" to switch to one up and get the note 3. Eff that. I'll probably just switch to AT&T. They tried to switch me to customer retention but I was on hold a good 15 minutes and I had to go to work . I don't mind giving up the note 3 in 12 months while on the new plan, but I'm not giving them a phone I just paid full price for.
Sent from my HTCONE using XDA Premium 4 mobile app
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I'm in a similar situation. I pre-ordered the Evo LTE, so I can't do a standard upgrade until 1-1-14. Shortly after receiving my pre-ordered black Evo LTE, Sprint announced the white Evo LTE and I bought it at retail. Around May of this year I bought a Note 2 at retail. Even though I'm still in contract, the active device on my line is not what I bought at contract price. After talking with 3 reps at 611 and 2 reps at 2 different local stores, I was getting mixed responses about whether or not I'd have to trade in a phone to start the One Up program. I finally called 611 again and asked a rep then had her verify it with her manager. She told me that I do NOT have to trade in any phone to start the One Up program since my active device wasn't purchased at contract price and because it had been over a year. I had her put notes on my account saying that I do NOT have to trade in a phone to get the Note 3 Friday morning and begin the One Up program! I still have my black Evo LTE and white Evo LTE, so I'm going to take my black LTE with me just to be safe in case they do require me to trade it in. I could sell it on ebay for $150-200, but to me it would be worth paying that to upgrade early during the Note 3 release. Hopefully they'll expect nothing from me except taxes on the Note 3, and I'll be good to go. I can let ya know for sure in just under 8 hours when my local Sprint store opens up. I will be there at 10am when they open to get me a white Note 3!!! Hoping that all goes smoothly!!
SwiftKey'ed from my White Note 2 via XDA Premium HD
stanglifemike said:
I'm in a similar situation. I pre-ordered the Evo LTE, so I can't do a standard upgrade until 1-1-14. Shortly after receiving my pre-ordered black Evo LTE, Sprint announced the white Evo LTE and I bought it at retail. Around May of this year I bought a Note 2 at retail. Even though I'm still in contract, the active device on my line is not what I bought at contract price. After talking with 3 reps at 611 and 2 reps at 2 different local stores, I was getting mixed responses about whether or not I'd have to trade in a phone to start the One Up program. I finally called 611 again and asked a rep then had her verify it with her manager. She told me that I do NOT have to trade in any phone to start the One Up program since my active device wasn't purchased at contract price and because it had been over a year. I had her put notes on my account saying that I do NOT have to trade in a phone to get the Note 3 Friday morning and begin the One Up program! I still have my black Evo LTE and white Evo LTE, so I'm going to take my black LTE with me just to be safe in case they do require me to trade it in. I could sell it on ebay for $150-200, but to me it would be worth paying that to upgrade early during the Note 3 release. Hopefully they'll expect nothing from me except taxes on the Note 3, and I'll be good to go. I can let ya know for sure in just under 8 hours when my local Sprint store opens up. I will be there at 10am when they open to get me a white Note 3!!! Hoping that all goes smoothly!!
SwiftKey'ed from my White Note 2 via XDA Premium HD
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I'm either gonna convince them to let me start the program without trading in my "One" or I'm gonna go give At&t a try for a while. I've been on the fence about leaving anyway, I'm ready for 4g. Sprint is not only making me pay 50$ than anyone for the Note, and now they want my phone that I didn't even get from them? Heck no
Rippley05 said:
I'm either gonna convince them to let me start the program without trading in my "One" or I'm gonna go give At&t a try for a while. I've been on the fence about leaving anyway, I'm ready for 4g. Sprint is not only making me pay 50$ than anyone for the Note, and now they want my phone that I didn't even get from them? Heck no
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It can be almost any phone. Upgraded to the s3 when it came out for my original upgrade. Switched to note 2 midway through contract. Upgrade I was scheduled for was feb 2014. Activated my old evo and turned that in for the note 3 this morning.
Sent from my SM-N900P using XDA Premium 4 mobile app
Be prepared to wait if you're getting the Note 3 on the One Up program! I was the only customer in the store and had to wait 1.5 hours for them to finally get it to go through for me! They even called Sprint and confirmed that everyone is having problems with it this morning. They told me that no over else has got it to work yet, but I was willing to wait all day, lol. Just be patient though, they eventually got it for me!!
Sent from my SM-N900P using XDA Premium 4 mobile app
I chose not to do 1up cause you had to switch to the unlimited plan and I am not interested in that . But I got mine from wirefly fur $250 no tax no activation fee so I am happy
Sent from my SPH-L900 using Xparent Purple Tapatalk 2
Ok, I don't know what happened exactly today, but technically, I got a Note III for free. Somehow. Lemme explain:
I saw the Verizon30 promo code online last week. I called customer care, and asked them to add it to my pre-order. Un-possible they said...
I was able to get customer care to add a credit to my account for $45, then they would credit me another $45 after my 2-week return period ends (to know I'm locked in to my contract)
I then got my upgrade fee waived with another $30 credit to my account, because before they offered me my $90 credit, someone in Telesales said I could get my upgrade fee waived; I took her up on her offer, but with another supervisor.
THEN, I today received my Note III at work. I couldn't open the box, because I ordered the phone in CT, but I ordered it to my job in MA, where they charged tax on the full retail price on the phone. So, I returned the phone in the Fedex box unopened without a restocking fee, and went to corporate to do the return.
I was going to just return the phone, buy a new one and be out.
Then I realized the Verizon30 code was still valid, so I did an order on my laptop in-store, and did an in-store pickup option.
The salesman was processing my order, an error came up, I don't know what was happening.
I was coming in prepared to plop down $299 + CT taxes on the phone. I walked out paying a mere $90!!!
I don't know what the hell happened. I returned the other phone, and the money was being processed to my card already, have the receipt for that. Then, they only charged me $90 for the new one....
I asked them why, they didn't understand it, maybe an error with the promo code or something, but instead of getting $90 off the phone, I payed that amount. They said I shouldn't argue with that price, I agreed, paid and left. Now, I still am getting that $90 credit on my next bill, plus the credit for the upgrade fee I payed in store today. So, technically I paid $7 in tax for the phone at the end of the day, which is nutz. :laugh:
if anyone else can explain what happened, please tell me, otherwise I'm very confused.
I only paid 175$.. don't know how either.
Sent from my SM-N900V using XDA Premium 4 mobile app
I got mine for 80$. I used the Verizon 30 code and they said I wasn't able to buy it for 209 so I had to get 120 in free accessories. So I just went back and returned the accessories
Same here.. I used the code and selected store pickup.. Walked in a hour later expecting to spend ~$250 all said and done... and was happy about it compared to the $350 it was going to be.
I get to the store and after playing a game of musical SIMs to get the Note 3 on my unlimited line, we come to the payment screen and he says $127.. I ask him if he was sure and we look at the break down and my unlimited was untouched and the discount charged me $90 for the phone instead of taking off $90.. Then $30 for the upgrade fee and I walked out with a Note 3 on my unlimited line for $127.
Verizon defiantly has some glitches in their system right now.. Here is to hoping they stand up for their mistakes and dont try and screw us later..
Just as a question, if they sold a phone for $90 on accident, could they then demand us to pay the rest? Or is the phone then legally ours?
Oh cool guys. I only paid $750 for mine. Lol
Sent from my SM-N900V using Tapatalk 2
So with this "glitch", is this ordering online and doing an in-store pickup, or is this being done at BestBuy? How did you do it? I want to see if I can do the same.
razortaz18 said:
Oh cool guys. I only paid $750 for mine. Lol
Sent from my SM-N900V using Tapatalk 2
Click to expand...
Click to collapse
me too haha
I also only paid 90 bucks. instead of charging me 210, they took 210 off the price! im so glad i wasnt the only one who did VERIZON30 and in-store pickup, now i dont feel as guilty :silly:
Wow, this thread is incredible. I was going to wait to get my Note 3 until root was available at least. I think I'll be kicking myself if I don't jump on this deal today. Thanks for the info, guys.
I believe it has to do with the VERIZON30 code and selecting In-Store Pickup. For some reason a lot of people are getting it for $90 when they do a store pickup (at a Verizon location, not Best Buy).
darksidesh007 said:
So with this "glitch", is this ordering online and doing an in-store pickup, or is this being done at BestBuy? How did you do it? I want to see if I can do the same.
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Mine only gave me the option to pickup at a offical verizon store. Which I didn't like because I really like the guys at the phones plus here better than the official vzw store.
But mine said that my phone was going to be 209 online but only charged me 89.99 once I got into the store.
Sent from my SM-N900V using Tapatalk now Free
swan3609 said:
Mine only gave me the option to pickup at a offical verizon store. Which I didn't like because I really like the guys at the phones plus here better than the official vzw store.
But mine said that my phone was going to be 209 online but only charged me 89.99 once I got into the store.
Sent from my SM-N900V using Tapatalk now Free
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This is just crazy. I'll be doing this over my Lunch break in about an hour from now. I'll post back to let people know it's still valid. Wish me luck!
What is the exact code for the promo? I'll do this right now
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raichur0xx0rz said:
I believe it has to do with the VERIZON30 code and selecting In-Store Pickup. For some reason a lot of people are getting it for $90 when they do a store pickup (at a Verizon location, not Best Buy).
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Are you guys upgrading your line? Will this work for those wanting to buy the phone at retail price?
FrostyOrDie said:
What is the exact code for the promo? I'll do this right now
Sent from my SM-N900V using Tapatalk now Free
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I believe it is VERIZON30 .
---------- Post added at 11:42 AM ---------- Previous post was at 11:41 AM ----------
databaseguy said:
Are you guys upgrading your line? Will this work for those wanting to buy the phone at retail price?
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I think this is for subsidized pricing only.
How does one get the $30 upgrade fee waived?
equake said:
How does one get the $30 upgrade fee waived?
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Complain about it to csr at store. I got mine waived. But that was before I heard about this.
Sent from my SM-N900V using Tapatalk now Free
Did you guys have to enter in credit card info online too?
It works!
After reading through this thread at 12:00pm eastern time (I'm in NYC) I decided to pull the trigger and give it a shot. I logged in online and put the order in with the VERIZON30 code. I entered my card number and it showed the total to be ~$260. I got the confirmation e-mail and went to the store where I was able to get the last black Note 3. The rep did the standard stuff with setting up the phone and checking out but he came across an error message. He asked his associate if he had ever seen anything like that before and the other guy shook his head. Unable to figure out what had happened he proceeded with the check out and I was able to pay for the phone for only ~$130 (couldn't convince him to waive the upgrade fee but I can't complain). I'm not sure how much longer it'll be before Verizon catches on but pull the trigger now if you're definitely sure about buying it!
Same here, I only paid 128... when i pick up the phone at the store last night, they want me to sign the bill, it was only $128. I was like really. The employees there was confused too. But they didn't care.
。
swan3609 said:
Same here.. I used the code and selected store pickup.. Walked in a hour later expecting to spend ~$250 all said and done... and was happy about it compared to the $350 it was going to be.
I get to the store and after playing a game of musical SIMs to get the Note 3 on my unlimited line, we come to the payment screen and he says $127.. I ask him if he was sure and we look at the break down and my unlimited was untouched and the discount charged me $90 for the phone instead of taking off $90.. Then $30 for the upgrade fee and I walked out with a Note 3 on my unlimited line for $127.
Verizon defiantly has some glitches in their system right now.. Here is to hoping they stand up for their mistakes and dont try and screw us later..
Just as a question, if they sold a phone for $90 on accident, could they then demand us to pay the rest? Or is the phone then legally ours?
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So I put in a pre order a few weeks back for the Note 3 online using Edge. Last Monday Verizon tried to charge my bank for the pre order and my bank held the funds as fraud for some reason (Because I paid my bill 2 days before probably). When I called in on Tuesday to have them resubmit and told my bank to clear it they pushed my preorder back and told me it would not ship out until Monday 10/14. So I canceled my preorder (Even though I already agreed to edge contract online) and went to store on Thursday.
They could not process my order because they said that I was already under an Edge contract. I've been dealing with customer service managers and tech support for the past 3 days trying to get the edge agreement cleared off my account but it's saying I owe $630+ on my edge contract for a phone I never got. Ugh anybody have any ideas what I need to do? I've done everything I can think of except call the corporate office which I plan on doing Monday if it's not fixed by then.
Long story short: There is a glitch in Verizon's system if you agree to the edge contract online on a pre-order then cancel the pre-order your edge contract sticks and Verizon still think you owe them even though you never got any merchandise.
I definitely didn't fall for that trap. You will end up paying for more just because you are paying for full pricE by the two year term
dcoy82 said:
So I put in a pre order a few weeks back for the Note 3 online using Edge. Last Monday Verizon tried to charge my bank for the pre order and my bank held the funds as fraud for some reason (Because I paid my bill 2 days before probably). When I called in on Tuesday to have them resubmit and told my bank to clear it they pushed my preorder back and told me it would not ship out until Monday 10/14. So I canceled my preorder (Even though I already agreed to edge contract online) and went to store on Thursday.
They could not process my order because they said that I was already under an Edge contract. I've been dealing with customer service managers and tech support for the past 3 days trying to get the edge agreement cleared off my account but it's saying I owe $630+ on my edge contract for a phone I never got. Ugh anybody have any ideas what I need to do? I've done everything I can think of except call the corporate office which I plan on doing Monday if it's not fixed by then.
Long story short: There is a glitch in Verizon's system if you agree to the edge contract online on a pre-order then cancel the pre-order your edge contract sticks and Verizon still think you owe them even though you never got any merchandise.
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hellsangelbx said:
I definitely didn't fall for that trap. You will end up paying for more just because you are paying for full pricE by the two year term
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That's what they want you to do, but I plan on paying $100 a month and have it paid off in 6 months without contract, but right now I'm pretty much screwed...
Be diligent and follow up each day until the charges are removed. It's a time such but if it's worth it to you then... it's worth it.
Sent from my SM-N900V using Tapatalk 4
Eventually you'll get a VZ Rep Sup from this planet and will fix it for you, I would keep trying and dont be nice.
papaavi said:
Be diligent and follow up each day until the charges are removed. It's a time such but if it's worth it to you then... it's worth it.
Sent from my SM-N900V using Tapatalk 4
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Nuqid said:
Eventually you'll get a VZ Rep Sup from this planet and will fix it for you, I would keep trying and dont be nice.
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Been on the phone all morning and they are still having issues removing it. I'm wearing this poor girl out lol
the magic term when dealing with telecom companies... "I want to escalate." Get a supervisor... and if you're not getting satisfaction, escalate on them. Everyone has a boss. Keep going up the food chain until you get satisfaction.
Man. That sucks. Just keep calling man. That's all you can do.
I had a similar problem with T-Mobile and till this day Since 2007. I still owe them. That whole situation sucked ass. Just like this one.
daavy said:
the magic term when dealing with telecom companies... "I want to escalate." Get a supervisor... and if you're not getting satisfaction, escalate on them. Everyone has a boss. Keep going up the food chain until you get satisfaction.
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js0uth said:
Man. That sucks. Just keep calling man. That's all you can do.
I had a similar problem with T-Mobile and till this day Since 2007. I still owe them. That whole situation sucked ass. Just like this one.
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Unfortunately I have escalated up as far as possible on the weekend . The problem is that there is an issue with their system because Edge is so new and apparently I'm the first person to have this issue and not a single person has seen this issue ever before. The edge agreement is still showing active even though the pre order was cancelled.
They said that upper tier corporate IT will have to fix it tomorrow and that the corporate finance department will have to fix the money problem showing that I owe $633 for a phone I never got.
Same EXACT problem for me! Cancelled pre-order, Edge contract still tied to line. Cannot get the damned thing reversed. Can't get a phone. Call every day and they're working on it. I'm happy to give them money for a phone. Can't get ANYTHING now. Their system is horribly broken.
Unfortunately when you call into VZW and go through the prompts, most of the prompts that are customer service based go to an Outsource call center that only has the capability to answer limited general knowledge questions, and make small changes to the account. What you have to do to bypass that is to NOT choose a customer service issue on the automated system (Bill Payment, Features, Plans, Accessories, etc...) ALWAYS choose Technical Support. If you choose Technical Support you're routed to an internal VZW call center because the outsource isn't good at handling tier 1 technical support issues. Once you get a real VZW rep on the line tell them you don't want to speak to their Team Lead or a rep taking escalated calls for the supervisors. You either want to talk to a Supervisor or an Associate Director. If that doesn't help ask for Executive Relations. In a case where I've exhausted all my over the phone options and spoke to 1-2 sups and still didn't get anywhere I'll email the executive relations team. They always reply back to me within 48 hours and I've never had a problem with them. Their job is to be the last line of defense and do almost anything to keep the customer from wanting to escalate further.
RicoX9 said:
Same EXACT problem for me! Cancelled pre-order, Edge contract still tied to line. Cannot get the damned thing reversed. Can't get a phone. Call every day and they're working on it. I'm happy to give them money for a phone. Can't get ANYTHING now. Their system is horribly broken.
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I ended up calling the Executive office and have them working on it. They have no idea how to fix it in the corporate office and are completely stumped. So annoying.
I had a problem with a brand new tablet that got stolen. The store rep didn't add insurance on it when I got it and he even admitted to it. Supposedly they have to go into another site after the transaction to add it. Well long story short Verizon or the ins wouldn't cover it and wanted to charge me $350 for cancelation. The rep on the phone said he couldn't do anything at all. I asked for a supervisor and then he apologized and said he could make it a dummy line and me pay$10 a month. I told them this wasn't my fault that the ins didn't get added and that every phone I've ever owned has had ins. We went on and on till I asked his name and I'D # then told him my attorney would be contacting them he put me on hold for about 2 mins then said they would drop the line and not charge me.
Sent from my hacked Galaxy N3!
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
RicoX9 said:
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
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I'm still stuck in the same boat myself. I've been talking to the executive office everyday and they still can't figure it out as of today. My monthly edge payment did show up on my bill that's due in a couple of weeks but they waived it. They have already promised me the world once this is resolved. We'll see about that...
I honestly don't know what else to do from here except cancel Verizon and have a lawyer clear the contract cancellation fees, but at the same time 2 of my 4 lines are grandfathered with unlimited data and I'd hate to lose that going anywhere else. Dammed if I do, dammed if I don't. Let me know once you get yours resolved Rico.
Sent from my SCH-I605
This is a little bit off topic, but for those that do plan to use Edge, you do not have the choice to pay more on your phone per month. You must either pay the normal monthly amount, or pay the 50% to upgrade, or 100% to close it out.
http://www.droid-life.com/2013/09/2...s-att-next-vs-t-mobile-jump-vs-sprint-one-up/
Sent from my XT1060 using XDA Premium 4 mobile app
Executive care isn't what it use to be. They use to be able to do everything. I am working with executive care on a different issue and they are sorta useless. The plus side of working with executive care is they waive a lot of fee's and charges. I got both my upgrade fee's waived but it doesn't quite help when the phones you have are on their last legs and they won't ship your new phones.
RicoX9 said:
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
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Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
dcoy82 said:
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
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Thanks. I'll give that a shot. Next bill just posted. They swore up and down that I wouldn't be billed for the now cancelled Edge contract. The bill detail isn't available, but judging by the amount, they're billing me for the contract anyway.
If it weren't for the coverage, I'd be back on T-Mobile in a heartbeat.
dcoy82 said:
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
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I got a different number for executive care office. My number is from North Carolina.
When I ordered my Pixel 6. I was quoted $366 for my Pixel 5. Google received my P5 on November 2nd and has not done a thing since then.
Anyway has anyone done the same and received there credit?
On a side note, I did the trade in because selling on Ebay is nothing but hassle now days. You have to pay Ebay, PayPal, taxes, etc. With little profit. And hope that there is no shipping mishaps.
Thx, vandyman
vandyman said:
When I ordered my Pixel 6. I was quoted $366 for my Pixel 5. Google received my P5 on November 2nd and has not done a thing since then.
Anyway has anyone done the same and received there credit?
On a side note, I did the trade in because selling on Ebay is nothing but hassle now days. You have to pay Ebay, PayPal, taxes, etc. With little profit. And hope that there is no shipping mishaps.
Thx, vandyman
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That's too long. I got my $366 about 3 or 4 days after they received it, maybe 5 max. Time to give them a chat request have them find it and process it.
Just FYI eBay and PayPal parted ways a while ago and no longer do business together. With that said the fee turns out to be the same 13%. I don't know why you think selling on eBay is a hassle these days.. at least it's no more of a hassle than it's ever been. You can also use Swappa.
Google's shipping department is notoriously unreliable. From hours I've spent on the phone with them I've gathered that the shipping department is in control of many aspects of product fulfillment and the person you talk to can only make requests or tickets to them and they deal with it as they see fit.
I ordered a pixel 6 less than 2 weeks ago, got an email saying my shipment would be delayed, then the next day got an email saying my phone had been shipped.
When I ordered the pixel 2 XL they sent me two of them by accident. One of them had cracked glass. Both sealed in retail boxes.
I have a friend who ordered a phone from them and all he got was a sealed retail box with no phone in it. Of course they didn't believe him so he got stuck with the bill.
Contact Google and explain the situation. It could just be the timing being off or it could be a bug on your order. In any case it's best to start a history now with the support team just in case things go sour.
bobbarker2 said:
Just FYI eBay and PayPal parted ways a while ago and no longer do business together. With that said the fee turns out to be the same 13%. I don't know why you think selling on eBay is a hassle these days.. at least it's no more of a hassle than it's ever been. You can also use Swappa.
Google's shipping department is notoriously unreliable. From hours I've spent on the phone with them I've gathered that the shipping department is in control of many aspects of product fulfillment and the person you talk to can only make requests or tickets to them and they deal with it as they see fit.
I ordered a pixel 6 less than 2 weeks ago, got an email saying my shipment would be delayed, then the next day got an email saying my phone had been shipped.
When I ordered the pixel 2 XL they sent me two of them by accident. One of them had cracked glass. Both sealed in retail boxes.
I have a friend who ordered a phone from them and all he got was a sealed retail box with no phone in it. Of course they didn't believe him so he got stuck with the bill.
Contact Google and explain the situation. It could just be the timing being off or it could be a bug on your order. In any case it's best to start a history now with the support team just in case things go sour.
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Click to collapse
Shipping is slightly different than the returns. New devices are usually sent from Carol, Il I believe but returns go to Tennessee. I just checked @vandyman and I sent mine back on November 6th from the PO, they received it on Nov 10th and I got the credit on my account on the 11th. Also check out this new thread. https://forum.xda-developers.com/t/ripped-off-by-google.4362429/ Something is amiss and Google needs to become aware of what is happening.
Yes my trade in was delivered in Tennessee on November 2.
I am on the Google store chat waiting list now.
I got a quote from Google for $159 on my Pixel 4xl, but decided to sell it on eBay. The last time I did a trade in with Google, they undercut my estimate by $75 and the phone was in mint condition.
I sold the pixel 4xl for a hundred more than what Google quoted me for, but after eBay fees I only cleared with $50.
So bottom line is you're going to take it up the @$s either way, it's just a way who gentler
I am still on a chat with Google support.
It sounds like they lost it.
To be continued....
Follow up!
I received an email that my Pixel 5 is better than what I have described. Lol
But they are only going to credit me the $366 that they offered on the trade in deal.
Email says it will take 3 - 5 days to see my account credited with the $366.
Geez....
vandyman said:
Follow up!
I received an email that my Pixel 5 is better than what I have described. Lol
But they are only going to credit me the $366 that they offered on the trade in deal.
Email says it will take 3 - 5 days to see my account credited with the $366.
Geez....
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Awesome! I saw that some people got $400 even though they said 366. Mine was damn near mint too. Oh well. How's long did it take you on the phone? And did they tell you what happened?
bobby janow said:
Awesome! I saw that some people got $400 even though they said 366. Mine was damn near mint too. Oh well. How's long did it take you on the phone? And did they tell you what happened?
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I was on Google store chat for about 30 minutes while the girl went back and forth with the next tier.
Finally at the end of the chat. They said it would be escalated and they would send me an email.
Edit; (what happened to the Pixel 5)
They magically found it I guess.