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Glad that was easy, I'm getting a replacement shipped out to me in a week or so. But when in spoke to the Google rep he insisted they do not refund customers after the 15 day period even if there item is faulty.
Has anybody else returned their nexus after the 15day period and got a refund?????
I'm sending mine back for several reasons;
Kept freezing/locking up
Crackling sound coming from speakers when watching a video on YouTube sometimes
Light bleed on top left and bottom left corner
Back casing making a cracking sound when holding it on the left side.
Have any of you witnessed these problems and how did you overcome them if you did.
A friend got replaced last week. Purchased before Christmas. This was in UK though so 2 year warranty (free of additional charge) applies by European law [Apple got in trouble recently for suggesting only 1 year].
Manufacturing faults by the way are covered for 6 years. Not seen that applied much on modern consumer electronics.
Sent from my Nexus 10 using Tapatalk HD
I'm surprised to hear about them not accepting returns after 15 days even with defects. I wasn't aware of this.
If you want a refund all you have to do is refuse delivery of the replacement they are going to send you. They told me that's the only way they will refund the money. I called and asked them that because this is my 4th unit.
Sent from my Nexus 10 using Tapatalk HD
ayman07 said:
If you want a refund all you have to do is refuse delivery of the replacement they are going to send you. They told me that's the only way they will refund the money. I called and asked them that because this is my 4th unit.
Sent from my Nexus 10 using Tapatalk HD
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Hi. ayman07 and all who are replying.
Could you please inform me on how to refuse delivery as i would much rather gain a refund as i am more interested in purchasing an i5 laptop around the £400 mark.
Many thanks
When the UPS guy comes just be at the door and say you're refusing delivery. Alternatively, you could leave a note on your door saying that you are refusing delivery. I think you may be able to call them as well (before it's delivered).
Sent from my Galaxy Nexus using Tapatalk 2
ayman07 said:
When the UPS guy comes just be at the door and say you're refusing delivery. Alternatively, you could leave a note on your door saying that you are refusing delivery. I think you may be able to call them as well (before it's delivered).
Sent from my Galaxy Nexus using Tapatalk 2
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I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
24K1R said:
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
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Click to collapse
You can doubt all you want my friend, this is what I was told by the Google representative. You can always file a claim with your credit card company once you refuse delivery.
Sent from my Galaxy Nexus using Tapatalk 2
I would double check with Google before refusing delivery. I had to have another replacement sent. Called on Friday and because it's my 2nd RMA I wanted to ensure I wasn't going to get hit with their 15% restocking fee (for those who don't want to do the math, that's about $75USD for the 32GB). I was told that as long as I'm exchanging defective ones for new ones I'd be OK. But if one is looking to return the device and get a refund he'd be subject to the restocking fee, even if the device being returned is detective.
24K1R said:
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
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Click to collapse
Then why did you buy it?
And if you want to have an easier time returning and exchanging then you should buy from a retail store like Walmart. Its always good to read the fine print return policy before you buy something online
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
atg284 said:
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
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Interesting. Were you charged the restocking fee? Did you have to fight to keep it from being flagged as buyer's remorse (which is what triggers the restocking fee - according to the Google rep I spoke to on Friday)?
Rodeojones said:
Interesting. Were you charged the restocking fee? Did you have to fight to keep it from being flagged as buyer's remorse (which is what triggers the restocking fee - according to the Google rep I spoke to on Friday)?
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I was not charged a restocking fee but when I got the refund I noticed it didn't cover shipping..I'll take the $11 hit and never buy from the play store again. Enjoy the $11 Google!
After my RMA was all set up for returning my second device for a full refund I called back just to make sure I had everything right. That is when I was informed that they put it in as remorse. I laughed to myself and said "I told her many times that it was defective" it was unbelievable and I only did it because I heard someone else got charged because they "accidentally" put it in as buyers remorse.
My only advice is to stay on top of it....never again will I buy a device on the play store.
atg284 said:
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
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I got my RMA yesterday and am going to be getting a shipping label "soon" they say. But because I'm in the EU they won't be charging me a restocking fee but they did say when I asked about fees that I will be refunded fully but the £10 spent on delivery will not be refunded.
Yeah I agree there is no uniformity with the play support as first i was told i cannot get a refund however as i persisted they agreed to provide me with one. Im kinda glab they havent got uniformity in their support now.:victory:
In the UK you have 6 months for a refund in faulty goods. Same for the EU.
The sellers name is w2corporation ( http://www.ebay.com/usr/w2corporation )
So my wife originally bought a couple of cases off this seller for her G2 when she did her upgrade a couple of weeks ago. She ended up not liking the device and wanted to go with a Note 3 instead. It was too late to cancel the cases so when they came in I emailed the seller and told them I would like to return the items since we no longer had the phone and get back the $19.80 I spent. They said it was fine and gave me the address of where to send the return. Fast forward 2 weeks, USPS Tracking showed the return as being delivered so I contacted them again to confirm they had the items. They confirmed and told me I should have my money refunded back into my paypal within the next couple of days. That's fine! The next day I get another email from the seller saying that they refunded $15.80 and kept $4.00 for themselves as there was a $2.00 restocking fee on all returns. I responded by telling her that I was never told about a restocking fee, nor was there anything indicated in the listing itself and I would appreciate being refunded the remaining $4.00. (At this point, I am not really concerned with $4.00, but it's all about principal now) They sent me a link to the return policy (which I already read the day before) which now stated that there was a $2.00 restocking fee and told me that the note has been there from the beginning of the listing. Being smarter than she is, I checked the revision history for the listing and saw this:
Mar-11-14 14:56:02 PDT
Details
Item Specifics: - Return Policy
Changed Return policy details from -- to If customer accidentally bought item which does not compatib
PictureURL: Pictures Added/Deleted for Black, Blue, Pink, Purple
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItemRevisionDetails&_trksid=p2047675.l2569&rt=nc&item=261290931115
Note the date and time of the revision. I guess they don't realize that everyone can see all of the changes they make to a listing? Anyway, I know it doesn't seem like a big deal, but just buy at your own risk.
_-Jay-_ said:
The sellers name is w2corporation ( http://www.ebay.com/usr/w2corporation )
So my wife originally bought a couple of cases off this seller for her G2 when she did her upgrade a couple of weeks ago. She ended up not liking the device and wanted to go with a Note 3 instead. It was too late to cancel the cases so when they came in I emailed the seller and told them I would like to return the items since we no longer had the phone and get back the $19.80 I spent. They said it was fine and gave me the address of where to send the return. Fast forward 2 weeks, USPS Tracking showed the return as being delivered so I contacted them again to confirm they had the items. They confirmed and told me I should have my money refunded back into my paypal within the next couple of days. That's fine! The next day I get another email from the seller saying that they refunded $15.80 and kept $4.00 for themselves as there was a $2.00 restocking fee on all returns. I responded by telling her that I was never told about a restocking fee, nor was there anything indicated in the listing itself and I would appreciate being refunded the remaining $4.00. (At this point, I am not really concerned with $4.00, but it's all about principal now) They sent me a link to the return policy (which I already read the day before) which now stated that there was a $2.00 restocking fee and told me that the note has been there from the beginning of the listing. Being smarter than she is, I checked the revision history for the listing and saw this:
Mar-11-14 14:56:02 PDT
Details
Item Specifics: - Return Policy
Changed Return policy details from -- to If customer accidentally bought item which does not compatib
PictureURL: Pictures Added/Deleted for Black, Blue, Pink, Purple
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItemRevisionDetails&_trksid=p2047675.l2569&rt=nc&item=261290931115
Note the date and time of the revision. I guess they don't realize that everyone can see all of the changes they make to a listing? Anyway, I know it doesn't seem like a big deal, but just buy at your own risk.
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open a dispute case with ebay, you would get your $4 . also let the seller know of wrong doing by showing them this poof.
swagatsourav said:
open a dispute case with ebay, you would get your $4 . also let the seller know of wrong doing by showing them this poof.
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I have already showed the seller the proof and she reluctantly agreed to refund me the balance. The sad thing is, she lied to my face by telling me the restocking fee was always shown from the beginning, when you can tell right away by the revision history, it was clearly not. Makes you wonder what other things they are dishonest about.
_-Jay-_ said:
I have already showed the seller the proof and she reluctantly agreed to refund me the balance. The sad thing is, she lied to my face by telling me the restocking fee was always shown from the beginning, when you can tell right away by the revision history, it was clearly not. Makes you wonder what other things they are dishonest about.
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Yeah based on their actions I would never do business with them. Ever. Thanks for the heads up
I am sorry you had to go through such bull****.. eBay has been total crap.. All the sellers are selfish bastards and I haven't ordered anything from that site in a while.. I use to have my own eBay store but man.. I hated that community.. Lol
Sent from my SM-N900T using xda app-developers app
Wow. That's shay. You should have no problem winning the eBay dispute.
Sent from my SM-N900P using Tapatalk
all you need to do is have a disputy with paypal, you have all the proof, and paypal doesn't both about the item cost or shipping cost, just the full refund.
Probably will be importing the RN2 to the US.. Where are the cheapest and best places to get this device from? I'm worried that either: I'll get a fake, long shipping times or never receiving the product or wont honor any warranty issues.
Im new to MIUI, is there a custom recovery that I'll need? Do i have to worry about unlocking a bootloader? If so, can i relock for warranty issues?
EverBuying.Net has it for $174.99 (http://www.everbuying.net/product1078806.html). I have never used them myself so I can't vouch either way. But at the same time, the RN2 is a known quantity, and whichever dealer you buy it from should get you the same thing (+/- customer service). I do have an order for one myself at GearBest, but it is a complete disaster, and I would not recommend them at the moment. I preordered it on 3 Sep, they charged my credit card on 14 Sep and said it would ship in 3-5 days, and now ~6 weeks later it is still in the processing stage. I have used GearBest in the past for other stuff, and even though orders have taken up to 5-6 days in processing, they have never been like this. For some reason, they are filling orders that arrived much later like end September and early October before filling the preorders.
I bought mine from minideal.net.
Originally placed an order with gearbest they requested a copy of my credit card and driving license and said it was extra security measures.
I didn't feel comfprtable so I cancelled the order.
Placed the order with minideal.net on a Saturday night received the phone Friday mid-day so essentially took 4 and a half working days to get here (i did pay a bit extra for DHL) worth it in my opinion.
Im from germany
I bought it from Spain for 240 € ( Amazon )
It came with a otg cable a back cover
and glass Front cover
Its the prime model
verbage said:
EverBuying.Net has it for $174.99 I have never used them myself so I can't vouch either way. But at the same time, the RN2 is a known quantity, and whichever dealer you buy it from should get you the same thing (+/- customer service). I do have an order for one myself at GearBest, but it is a complete disaster, and I would not recommend them at the moment. I preordered it on 3 Sep, they charged my credit card on 14 Sep and said it would ship in 3-5 days, and now ~6 weeks later it is still in the processing stage. I have used GearBest in the past for other stuff, and even though orders have taken up to 5-6 days in processing, they have never been like this. For some reason, they are filling orders that arrived much later like end September and early October before filling the preorders.
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Click to collapse
Everbuying and Gearbest are the same company! Good luck! I too have received excellent service from Gearbest as well as horrible delays, lies from Gearbest. You puts down your money and you takes your chances!
Thanks guys for your input.. minideal for some reason isnt letting me enter a USA address. But looks promising with the screen protector and case.
Now im worried as I was going to buy from gearbest or everbuying
any other options that are similarly priced with a 1yr warranty?
tlxxxsracer said:
Thanks guys for your input.. minideal for some reason isnt letting me enter a USA address. But looks promising with the screen protector and case.
Now im worried as I was going to buy from gearbest or everbuying any other options that are similarly priced with a 1yr warranty?
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GearBest finally sent me a shipping notification this morning with a picture of my package. So, they do have them in stock at the moment unless they have sold out again already. For the record, they charged my credit card on 14 Sep, and said it would ship out in 3-5 days at that point, but the reality is that it has taken up till today to ship. There is obviously a huge demand for this.
kusamba, thanks for confirming that Gearbest and Everbuying are actually the same company. I started considering this possibility recently because their LiveChat services always opened/closed at the same time and had the same status indications, and also because of similarities in the websites, and within their promo e-mail headers. So it is interesting to see this is actually the case.
tlxxxsracer, Gearbest/Everbuying do seem to have the best prices. The Everbuying link shows about $5 cheaper, however. The slight difference is you can get DHL shipping from Everbuying on the product for about $5, too. The same DHL shipping on Gearbest is like $25. At least these were the prices a couple of days ago when I was getting ready to cancel my Gearbest order. My point is that for the same price, in one case you get DHL 3-5 day expedited shipping (Everbuying), but in the other case you get non-expedited version (Gearbest).
verbage said:
GearBest finally sent me a shipping notification this morning with a picture of my package. So, they do have them in stock at the moment unless they have sold out again already. For the record, they charged my credit card on 14 Sep, and said it would ship out in 3-5 days at that point, but the reality is that it has taken up till today to ship. There is obviously a huge demand for this.
kusamba, thanks for confirming that Gearbest and Everbuying are actually the same company. I started considering this possibility recently because their LiveChat services always opened/closed at the same time and had the same status indications, and also because of similarities in the websites, and within their promo e-mail headers. So it is interesting to see this is actually the case.
tlxxxsracer, Gearbest/Everbuying do seem to have the best prices. The Everbuying link shows about $5 cheaper, however. The slight difference is you can get DHL shipping from Everbuying on the product for about $5, too. The same DHL shipping on Gearbest is like $25. At least these were the prices a couple of days ago when I was getting ready to cancel my Gearbest order. My point is that for the same price, in one case you get DHL 3-5 day expedited shipping (Everbuying), but in the other case you get non-expedited version (Gearbest).
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but dont you get charged with import/customs tax if you choose DHL?
im thinking of going with geekbuying
tlxxxsracer said:
but dont you get charged with import/customs tax if you choose DHL?
im thinking of going with geekbuying
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Personally, I have never been charged import/customs tax when ordering stuff from China vendors, but I guess it is always a possibility. Nonetheless, I suspect it is not a very common occurrence simply because in the big picture, these purchases are small potatoes. If you were ordering mass quantities of items for probable resale, I can imagine things would be significantly different.
I have never ordered from GeekBuying myself, but I would not be hesitant to give them a shot if I were you because they are an established vendor that has been around for a while. I think there is some amount of gambling with every Chinese vendor because most are probably running with just-in-time inventories, and they will be loathe to admit they don't actually have an item in stock for fear of missing a sale. Regarding my purchase with GearBest, there is no question that the experience with this purchase was extremely frustrating. But I have used them several times in the past, too, and never had a problem like I've had with the RN2.
verbage said:
GearBest finally sent me a shipping notification this morning with a picture of my package. So, they do have them in stock at the moment unless they have sold out again already. For the record, they charged my credit card on 14 Sep, and said it would ship out in 3-5 days at that point, but the reality is that it has taken up till today to ship. There is obviously a huge demand for this.
kusamba, thanks for confirming that Gearbest and Everbuying are actually the same company. I started considering this possibility recently because their LiveChat services always opened/closed at the same time and had the same status indications, and also because of similarities in the websites, and within their promo e-mail headers. So it is interesting to see this is actually the case.
tlxxxsracer, Gearbest/Everbuying do seem to have the best prices. The Everbuying link shows about $5 cheaper, however. The slight difference is you can get DHL shipping from Everbuying on the product for about $5, too. The same DHL shipping on Gearbest is like $25. At least these were the prices a couple of days ago when I was getting ready to cancel my Gearbest order. My point is that for the same price, in one case you get DHL 3-5 day expedited shipping (Everbuying), but in the other case you get non-expedited version (Gearbest).
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Click to collapse
I would still buy from Gearbest or Everbuying because, from what I read, the online dealers are pretty much all alike - some good experiences, some bad. My worst experience was with GeekBuying just last month - I needed a phone and a tablet delivered within 20 days - went to their chat, was confirmed 70 tablets in stock - that both the phone and tablet would be delivered (to the USA) in plenty of time - they had me do 2 separate orders since the 2 items would ship from different warehouses - they told me to chat again after I placed the orders which I did - they made many promises - the phone (Xiaomi Redmi Note 2 Prime) went out in about 5 days - regarding the tablet, I received a fake DHL tracking number but other than a series of lies, nothing - a few days before the deadline, they cancelled the sale, refunding to Paypal the cost of the tablet but not the $10.60 DHL fee. I got one of these Redmi Note 2s from to2c - they shipped quickly but do not respond to my requests for support on this phone - maybe they went out of business.
kusamba said:
Everbuying and Gearbest are the same company! Good luck! I too have received excellent service from Gearbest as well as horrible delays, lies from Gearbest. You puts down your money and you takes your chances!
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Everbuying and Gearbest are the same company??!!! dang! I ordered one and was hoping I won't be getting all the pop-ups like someone who got one from Gearbest
---------- Post added at 11:37 PM ---------- Previous post was at 11:29 PM ----------
kusamba said:
I would still buy from Gearbest or Everbuying because, from what I read, the online dealers are pretty much all alike - some good experiences, some bad. My worst experience was with GeekBuying just last month - I needed a phone and a tablet delivered within 20 days - went to their chat, was confirmed 70 tablets in stock - that both the phone and tablet would be delivered (to the USA) in plenty of time - they had me do 2 separate orders since the 2 items would ship from different warehouses - they told me to chat again after I placed the orders which I did - they made many promises - the phone (Xiaomi Redmi Note 2 Prime) went out in about 5 days - regarding the tablet, I received a fake DHL tracking number but other than a series of lies, nothing - a few days before the deadline, they cancelled the sale, refunding to Paypal the cost of the tablet but not the $10.60 DHL fee. I got one of these Redmi Note 2s from to2c - they shipped quickly but do not respond to my requests for support on this phone - maybe they went out of business.
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I supposed the safest bet would be buying from reputable sellers on AliExpress. Should have ordered one from there and paid an extra $20 instead. Now I hope my order from Everbuying would come through.
I wouldn't recommend Gearbest. I bought from them using the preorder but they only shipped after I started a PayPal claim a month after they said they would ship.
I ordered mine from aliexpress seller "Shenzhen Top-One Trading Co., Ltd." via DHL delivery. Arrived 1 week after order in Austria with no additional taxes or fees., like said in the description. It is the 16Gb TD version, but LTE and WDCMA are both working great for me.
I totally paid 155,14€ for phone + shipping.
Robin69 said:
I ordered mine from aliexpress seller "Shenzhen Top-One Trading Co., Ltd." via DHL delivery. Arrived 1 week after order in Austria with no additional taxes or fees., like said in the description. It is the 16Gb TD version, but LTE and WDCMA are both working great for me.
I totally paid 155,14€ for phone + shipping.
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Click to collapse
That's a great deal. I paid €173 for the phone shipped + around €30 import tax from Gearbest. Should have just waited to buy from Ali but I was too hyped and pre-ordered. Never again!
here is an update on my purchase from Everbuying if anyone is interested:
*placed order (Xiaomi Redmi Note 2 Prime and temper glass protector) with a credit card, chose expedite shipping
*2 days after placing the order, got an email about order was put on hold, and they needed to verify payment (pic of credit card used showing only name, exp date, and last 4 digit of account number and a pic of ID showing name, pic, address and exp date). They actually needed the verification on the same day that I placed the order, but they didn't send an email about it. I only found out after seeing a message in the inbox of my Everbuying account... could have saved 2 days of time there had I known.
*1 day after payment verification, order "was shipped" with a DHL tracking number (according to DHL, shipping info was received)
*DHL waited 6 days to pick up the package, (or the seller waited 6 days to actually send the package)
*DHL delivered the order 3 days after
**There was hardly any protection. The original box was not wrapped around with plastic bubbles. It was put inside another box with some plastic bubbles placed on top of the original box, and everything was put inside a DHL shipping plastic bag. When I opened the package, the outside box was a little moist because it was running like dogs and cats on the day of delivery. But the temper glass package and the original Xiaomi box seemed to be dry. Lucky there.
All in all, I guess my first purchase experience from Everbuying was considered good.
I supposed the safest bet would be buying from reputable sellers on AliExpress. Should have ordered one from there and paid an extra $20 instead. Now I hope my order from Everbuying would come through
I never dreamed I would hear "reputable sellers" and "AliExpress" in the same sentence - to me, they are a real crap shoot.
kusamba said:
I supposed the safest bet would be buying from reputable sellers on AliExpress. Should have ordered one from there and paid an extra $20 instead. Now I hope my order from Everbuying would come through
I never dreamed I would hear "reputable sellers" and "AliExpress" in the same sentence - to me, they are a real crap shoot.
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They're getting better, the problem is most people go to Aliexpress for impossibly low prices. Therefore, if you want to survive as a seller on Aliexpress, you are forced to compete almost entirely on price. Aliexpress sellers usually work on razor thin margins, so most people just sell part time, and don't really care enough about the business to put real effort into customer satisfaction.
I actually have a sellers account on Aliexpress, so I can say with fair confidence that any products that sell for less than 6 or 7 dollars probably do not ship with real tracking numbers. Technically, the sellers are violating Aliexpress TOS. However, most budget sellers still do this because customers tend to reward sellers who list products with impossible prices. The only way to get ahead is by cutting corners, especially on shipping/tracking and sometimes with the product itself.
Aliexpress takes up to 30% commission and a tracking number adds more than 3 dollars to the shipping cost, so do the math. I can sell a 3 dollar product, but I need to price it at over 7 dollars just to break even and this doesn't even begin to cover the other costs of running a business or make it worth my time. Play by the rules, and you can charge 7 dollars for a 3 dollar product and still lose money on each sale, but if you disregard the rules and cut corners you can sell for 4.50 and make a profit. So, who will you buy from? Someone selling the same product at 7.50, or 4.50?
Aliexpress could crack down on sellers, but this would bring prices up and Aliexpress customers are typically looking for bargain basement deals. That's just how the cookie crumbles.
I should note that Aliexpress is extremely strict about listing branded products now in an effort to cut down on counterfeits. You need to apply for permission if you so much as mention a brand name anywhere in your listing. I suppose there are benefits to this, but some brand names are also fairly common words. A real pain in the ass when writing product descriptions.
For example, "NEW 2015 plush granny smith apple pillow, soft, squishy and nice! Pls Buy OMFG dear GOD I need the monies."
Aliexpress: "*****, I see you mentioned Apple. Change it now before the long noodley appendages of Apple's tentacle beast™ molest us all!
kusamba said:
I supposed the safest bet would be buying from reputable sellers on AliExpress. Should have ordered one from there and paid an extra $20 instead. Now I hope my order from Everbuying would come through
I never dreamed I would hear "reputable sellers" and "AliExpress" in the same sentence - to me, they are a real crap shoot.
Click to expand...
Click to collapse
*Knock on wood*
I have placed over 20 orders this year using AliExpress just this year alone. Never an issue. You will just have to pick and choose good vendors from reading the reviews, and understand why you're even buying on AliExpress.
To be fair to some of the vendors on there, a lot of the complaints I read from the consumers was that people were expecting to get a Mercedes for the price of a Daewoo. Not going to happen. And often times I could clearly see that people do not read the entire description of product and service and whine about it later. And then of course there are a lot of sellers who would cheat customers. Good thing about AliExpress is they won't release funds to the sellers until all parties are satisfied with the transactions.
felix168 said:
*Knock on wood*
I have placed over 20 orders this year using AliExpress just this year alone. Never an issue. You will just have to pick and choose good vendors from reading the reviews, and understand why you're even buying on AliExpress.
To be fair to some of the vendors on there, a lot of the complaints I read from the consumers was that people were expecting to get a Mercedes for the price of a Daewoo. Not going to happen. And often times I could clearly see that people do not read the entire description of product and service and whine about it later. And then of course there are a lot of sellers who would cheat customers. Good thing about AliExpress is they won't release funds to the sellers until all parties are satisfied with the transactions.
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That's true, they also take forever to release funds so in theory you shouldn't have a problem getting your money back if there is a problem. Although I've never had a customer dispute a sale or file a complaint, most customers don't confirm receiving orders either. So, usually Ali only releases funds several weeks after product tracking shows delivery. It feels like 2 months sometimes. If you sell any amount of volume, you have to front at least 6-8 weeks cash for everything you sell. Which is probably why Aliexpress offers financing...
Basically, Aliexpress puts on a promotion as an opportunity to give shops visibility by putting their product listing on the front page/promotions page. In order to play, you'll probably need financing to support the promotion, which Aliexpress offers. Featured listings/promotions may sell hundreds/thousands of units, and shops may not see any revenue from the sales for months. Combined with the requirement of slashing prices by x amount and Ali's cut, a lot of shops just bleed money and never get the expected post promotion exposure/sales. I have a friend who used to own a factory, and he noted that you can spend 1000-dollars trying to promote your shop on Ali and only make 200 dollars in sales. Needless to say he doesn't sell on Aliexpress anymore.
As it turns out, it's quite difficult striking a balance between keeping customers and sellers happy on a platform. For sure, I hope Aliexpress cracks down on sellers who use fake tracking numbers and other shenanigans though. Customers also need to realize that an item priced near the cost of shipping is probably not going to change your life. You're ordering from the dollar menu, high margin sales affords better customer support and after sale service, if you're losing money or making 5 cents on a sale it's hard to bend over backwards. Some people only make a few cents on an item that costs 5-6 dollars, so if a customer demands a replacement for example, that's the profit of 100 sales or so you're messing with, and most people on Aliexpress aren't swimming in sales. The only people who make real money on Ali are Jack Ma and China Post. That's just my 5 cents.
I read from the consumers was that people were expecting to get a Mercedes for the price of a Daewoo.
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jun127 said:
That's true, they also take forever to release funds so in theory you shouldn't have a problem getting your money back if there is a problem. Although I've never had a customer dispute a sale or file a complaint, most customers don't confirm receiving orders either. So, usually Ali only releases funds several weeks after product tracking shows delivery. It feels like 2 months sometimes. If you sell any amount of volume, you have to front at least 6-8 weeks cash for everything you sell. Which is probably why Aliexpress offers financing...
Basically, Aliexpress puts on a promotion as an opportunity to give shops visibility by putting their product listing on the front page/promotions page. In order to play, you'll probably need financing to support the promotion, which Aliexpress offers. Featured listings/promotions may sell hundreds/thousands of units, and shops may not see any revenue from the sales for months. Combined with the requirement of slashing prices by x amount and Ali's cut, a lot of shops just bleed money and never get the expected post promotion exposure/sales. I have a friend who used to own a factory, and he noted that you can spend 1000-dollars trying to promote your shop on Ali and only make 200 dollars in sales. Needless to say he doesn't sell on Aliexpress anymore.
As it turns out, it's quite difficult striking a balance between keeping customers and sellers happy on a platform. For sure, I hope Aliexpress cracks down on sellers who use fake tracking numbers and other shenanigans though. Customers also need to realize that an item priced near the cost of shipping is probably not going to change your life. You're ordering from the dollar menu, high margin sales affords better customer support and after sale service, if you're losing money or making 5 cents on a sale it's hard to bend over backwards. Some people only make a few cents on an item that costs 5-6 dollars, so if a customer demands a replacement for example, that's the profit of 100 sales or so you're messing with, and most people on Aliexpress aren't swimming in sales. The only people who make real money on Ali are Jack Ma and China Post. That's just my 5 cents.
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Very insightful indeed. I'm staying up for the 11.11 AliExpress shopping spree. LMAO! :victory:
This is going off topic a tad and I'm sure the mods are not going to like it. But anyway, thanks for the info. Like I said, smart shoppers and reasonable buyers will have no trouble shopping on AliExpress. And I was happy to report that Everbuying wasn't as bad as all the bad reps that I read about online.
Just thought some of you would like to know. My 64gb will be here tomorrow! (I ordered yesterday but they gave me the price difference as a refund today) https://store.google.com/product/nexus_6p
big gulps huh? said:
Just thought some of you would like to know. My 64gb will be here tomorrow! (I ordered yesterday but they gave me the price difference as a refund today) https://store.google.com/product/nexus_6p
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I posted about the price difference here too: http://forum.xda-developers.com/showpost.php?p=64348787&postcount=2419
bouchigo said:
I posted about the price difference here too: http://forum.xda-developers.com/showpost.php?p=64348787&postcount=2419
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Ah, I didn't see it there. Thanks!
big gulps huh? said:
Ah, I didn't see it there. Thanks!
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It's cool. Your post might get a little more traction since the post title makes it pop :good:
I should have added that it only applies to purchases made from Google, not from Huawei.
Hm. How likely do you think we'll be able to request a price adjustment if we bought it from Google?
Phamwich said:
Hm. How likely do you think we'll be able to request a price adjustment if we bought it from Google?
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When did you buy it? They did it for me over the online chat but again, I just purchased last night. Your mileage may vary.
Phamwich said:
Hm. How likely do you think we'll be able to request a price adjustment if we bought it from Google?
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If you purchased it, and received it (receive date is what matters) any time from November 27th up until today, you will be fine. Just go to the Google website and contact them through chat. They will adjust the price for you.
Scroll to the very bottom and click on CONTACT US. You will have to login to your Google account if you are not already logged in: https://support.google.com/store/answer/2411741
big gulps huh? said:
When did you buy it? They did it for me over the online chat but again, I just purchased last night. Your mileage may vary.
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Ah, yeah, I placed the order for mine on 11/6 (and that particular order shipped before my original pre-order even processed...) so I doubt they'll honor the request, but I'll ask anyways. I feel like my order was just long ago enough that they won't do the price adjustment, but the $50 off promotion is just close enough to my order date for it to sting.
Just a heads up, if you bought your phone from Project Fi, the promo is apparently not eligible. I bought mine from Project Fi on Sunday and just saw this promo so I called to get the credit and had to jump through quite a few loops in order to get credit.
Wish they would credit me the $18.99 I paid yesterday for overnight shipping since it's free now...
This did not work for me. They told me only orders made from 12/1 to 12/15 are eligible for price adjustments. They did say I can just return my phone and order a new one. Placed an order for a new one. Should arrive tomorrow or the next. Guess it's time to make a nandroid backup.
Thanks for the heads up on this information.
FYI: I ordered on 11/27 and received it 11/30. ugh. 1 freaking day.
Project Fi and they refunded shipping and $50
I ordered and received mine mid November assuming the price wouldn't drop so quickly, given Google discounted only the 5X early on. And now I see this...get facked Google. This is exactly why Google and Android as a whole will never come close to Apple when it comes to brand cachet. I can barely understand them discounting the 5X so quickly, but given the 6P isn't even 3 months old yet, and is their flagship phone, it's unbelievable they're already offering such a discount on them.
Say what you want about Apple's ecosystem, at least their devices don't go straight into the bargain bin in a matter of 3-6 months. The amount the Nexus 6 tanked on Black Friday on Amazon was just ridiculous, relative to what it originally costed just a year ago.
meanhoe said:
This did not work for me. They told me only orders made from 12/1 to 12/15 are eligible for price adjustments. They did say I can just return my phone and order a new one. Placed an order for a new one. Should arrive tomorrow or the next. Guess it's time to make a nandroid backup.
Thanks for the heads up on this information.
FYI: I ordered on 11/27 and received it 11/30. ugh. 1 freaking day.
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Yes same here, there are multiple posts on Reddit confirming the Dec 1 date from Google Customer Service reps (perhaps 15 day price match policy). I ordered a 6P on 11/27 as a Christmas gift for someone. I submitted a return for it today and ordered another one to get the -$50 discount. I know this is cheap, but it hasn't even been opened since it's a Xmas gift. Thankfully Google covers shipping.
I just ordered one today. Will be coming from an LG G4. Was originally going to get the 5x but didn't like the specs of it too much and the 6p was a bit too expensive. Can't wait
biscuitownz said:
I just ordered one today. Will be coming from an LG G4. Was originally going to get the 5x but didn't like the specs of it too much and the 6p was a bit too expensive. Can't wait
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Wise decision, your going to luv it!
skyo12 said:
Just a heads up, if you bought your phone from Project Fi, the promo is apparently not eligible. I bought mine from Project Fi on Sunday and just saw this promo so I called to get the credit and had to jump through quite a few loops in order to get credit.
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I did order mine yesterday with the Project Fi Financing. I got both the discount and free shipping.
FreemanAMG said:
I did order mine yesterday with the Project Fi Financing. I got both the discount and free shipping.
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Let's just say they haven't been consistent...
Sent from my Nexus 5 using XDA Free mobile app
Damn and I ordered mine from the manufacturer last week because the playstore was going to take too long. :-/
Oh well still love it. :good:
Huawei should price match
Sent from my Nexus 6P using Tapatalk
Anyone who took the BOGO deal, have you received the credit yet?
just been a week since i got the bogo deal... they did say after a month....
No, I'm still waiting. I did it on Sept 16 I believe. Anxiously waiting!!!
Nope. Did it on September 8
put in for it on 21st of September, still have not heard anything.....
They told me it would be in in 8 weeks.
RJMacReady said:
They told me it would be in in 8 weeks.
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+1 I took a screenshot of the completed form with the ID number. It says 6 to 8 weeks so I'm anticipateing end of October.
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Got an email saying my bogo from the 12th was approved today. It says another 2 -3 weeks until I receive the card.
I just got the same email tonight.
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RJMacReady said:
They told me it would be in in 8 weeks.
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T Mobiles 8 weeks or our 8 weeks ?
I have been unfortunate enough to have used t mobiles promos twice in the past, one was for the two free lines and the other was when I joined them and they promised to pay my ETF fees ( 3 years ago that was ).
The former took approx 5 months to fix, as I was continuesly being charged for the 2 extra "free" lines , my monthly bills were running almost $300 for 5 months until it got resolved.
The latter, with the ETF , lets just say it took them approx 8 weeks to send out the prepaid Mastercard with credit on it, luckily for me I had the spare cash at the time to pay ATT their ETF fees else I would have been screwed , was approx $700 or so.
With both my relatively bad experiences I no longer wished to take up the Note8 buy one get one free, wife paid for hers and I paid for mine ( we have seperate bank accounts- dont hate ) LOL
I only had good experience with T-Mobile/Samsung promotions, and I kinda chased them... (Note 5 T-Mo BOGO and rebates, Samsung gifts, T-Mo S7 edge BOGO, T-Mo Netflix for a 1 year, Pixel Promo and other)
If you submit clean and accurate paperwork, you'll mostly get your rebate approved in 6 to 8 weeks and the check or card 2 weeks after that. Just like they said.
My BOGO was actually denied. Reason, JOD customers are not actually eligible for this deal. I called T-mobile and explained that I had calls several times to confirm that both lines would be eligible; after researching they paid off my JOD device and we just now have the other Note 8 on my wife's line. If you are denied I would calll especially if your situation is similar.
chavist said:
My BOGO was actually denied. Reason, JOD customers are not actually eligible for this deal. I called T-mobile and explained that I had calls several times to confirm that both lines would be eligible; after researching they paid off my JOD device and we just now have the other Note 8 on my wife's line. If you are denied I would calll especially if your situation is similar.
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I was on JOD for almost 2 years. Had enough , and got rid of it , especially after when I found out it wasn't "special" anymore. Meaning anyone could get it . Three of my 4 lines were JOD. Not anymore.
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Does anybody know if they ship the pre-order accessories for both phones in one shipment? I'm hoping... since I just got shipping confirmation.
SiNJiN76 said:
Does anybody know if they ship the pre-order accessories for both phones in one shipment? I'm hoping... since I just got shipping confirmation.
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No. It could happen but with so many things backordered is not likely.
I'm glad I checked in on this thread. I called Tmo customer support and it turns out nothing had been done with my BOGO credit. This was the first time I have attempted this and I didn't even know there were things that were supposed to be done on my end. The service rep got me taken care of though, so all good. They did tell me though that they had been having alot of issue of late with the BOGO.
I was denied even though I brought four lines over within the time period permitted by the promotion. After an hour with a rep on Twitter, they fixed it and I should have my rebate in a few weeks. They blamed it on me paying off one of the phones and that both should have been on EIP. Obviously, that is a stupid thing to say since the offer is buy one, get one. Not buy one, don't pay it off, then get the other free.
RaymondPJR said:
No. It could happen but with so many things backordered is not likely.
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You were absolutely correct. I got 2 different ship confirmation emails from Samsung.
BTW...BOGO credit status check can be done online. https://promotions.t-mobile.com/OrderSearch :highfive:
Got denied today, rebate status page said i didn't have a qualifying line, the store and reps on phone told me it was all good several times, but it still got denied. Called them after denial,they said they could fix it but they would have to transfer me to someone "higher" up the food chain over there to get the aproval, was on hone for 2 hours, gave up,and will have to fight this one out tomorrow.
Get you boxing gloves ready,cause this sounds like a fight is coming for some of us.....
outlawbiker said:
Got denied today, rebate status page said i didn't have a qualifying line, the store and reps on phone told me it was all good several times, but it still got denied. Called them after denial,they said they could fix it but they would have to transfer me to someone "higher" up the food chain over there to get the aproval, was on hone for 2 hours, gave up,and will have to fight this one out tomorrow.
Get you boxing gloves ready,cause this sounds like a fight is coming for some of us.....
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Don't sweat it, I had that problem with the S7 promo last year but they took care of it. I'd does need to go to another group higher up but the process wasn't that bad.
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