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FYI
I just called bestbuy
Very calmly i said the following:
"hello, i placed an order online and everything went smoothly. With 1 exception, i had the option of free shipping, or 1day shipping which i paid for. As it will now be 5 or 6 days since ordering, i would like that fee refunded. "
She said "ok sir, i have refunded the $29.99 fee for shipping, here is your case number .. have a nice day"
go
Might want to double check, I said the same thing and she gave me a case number but on further question the case number was because of UPS shutting down early and all the request for refunds they have had. I am supposed to recceive a call to let me know how I will be compensated for shipping and inconvenience above shipping cost
I got half back on my shipping. That was. It
Sent from my VS910 4G using xda premium
I got the email immediately after:
Dear xxxx
A credit in the amount of $29.99 has been applied to the order you placed on 12/23/2011. You are receiving this credit because an item was delivered late.
Haro912 said:
I got half back on my shipping. That was. It
Sent from my VS910 4G using xda premium
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Half is better than nothing i guess? But honestly people .. dont settle! Holiday or no holiday, they shouldnt have sold us a 1day shipping option, if it wasnt possible due to holidays or any other reason. It should have said "This option not available" or something
Just keep saying "i ordered on the 23rd ... im receiving on the 28th ... you tell me, why did i pay for 1 day delivery?"
But i didnt have to go through any of that, they were more than willing in my case.
rsarno said:
I got the email immediately after:
Dear xxxx
A credit in the amount of $29.99 has been applied to the order you placed on 12/23/2011. You are receiving this credit because an item was delivered late.
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Well that's pretty definitive.
more proof LOL
However, notice the "Order Total" does not reflect the credit ... but i have multiple sources of proof, no way can they not give it to me at this point (i hope)
Well honestly my mom called since the order is in her name cause its my Christmas present lol
Sent from my VS910 4G using xda premium
Haro912 said:
Well honestly my mom called since the order is in her name cause its my Christmas present lol
Sent from my VS910 4G using xda premium
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dude you need to change your signature
Just spent 45 minutes on the phone with them. I had to argue with the guy about being charged 35.99 for overnight shipping and getting it the same time as a free order. I was very nice and keep trying to get him to see how the website even told me I should get it by 12/27 if I chose that option. It is even being sent to me ground end of day but he keep arguing that since they couldn't ship it until today, they were technically not late. He wouldn't budge but I asked to speak to a manager and she was very nice and gave me my full shipping amount back.
I haven't received any confirmation yet but I hope it goes through as she said.
chipworkz said:
Just spent 45 minutes on the phone with them. I had to argue with the guy about being charged 35.99 for overnight shipping and getting it the same time as a free order. I was very nice and keep trying to get him to see how the website even told me I should get it by 12/27 if I chose that option. It is even being sent to me ground end of day but he keep arguing that since they couldn't ship it until today, they were technically not late. He wouldn't budge but I asked to speak to a manager and she was very nice and gave me my full shipping amount back.
I haven't received any confirmation yet but I hope it goes through as she said.
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Fantastic! Good luck
wow i thought a ton of people would be jumping on this heh
This is amazing, I'm actually Norwegian and had my American buddy order me the prime. We go to college together in Ireland, so ill get it on the second of Feb. Aaanyway, just called bestbuy now from Norway, and after politely arguing that the shipping is a day late, she went from offering me half a refund, giving me the full 29.99 refund! Sweet, thanks so much for suggesting this, wouldn't have thought of it on my own!
Came this morning
Hello,
My name is Sophia with Best Buy.com Research Team. This email is in responce to your concerns regarding order number BBY01-435xxxxxxx71. You had concerns of the shipping on this order. I do apologize for the extra time it took to be shipped out to you. For the inconvenience I have credited the shipping back to you in the amount of $29.99.
The order is set to be delivered on 12/28/2011.
If you have further questions or concerns please call us at 866-857-7970.
Have a great day.
Sincerely,
Sophia
Best Buy.com Research Team
hung up on...
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, time of arrival the 27th, however it is arriving today, anyways, long story short, i called BB CS and the lady kept arguing it was shipped on the 27th even though it says other wise on my BB.com account, eventually she just hung up on me after saying that's not true...WOW...and im a silver rewards member too...this BLOWS...
i e-mailed them with a complaint and posted on their message boards...i doubt ill get anything...
jmalu84 said:
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, ...
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Nope- nothing shipped on 12/26. UPS was closed. I called and spoke to UPS and they said perhaps a label was created on the 26th but NOTHING shipped. They were adamant about it.
I called BestBuy on the 26th and asked how they were shipping if UPS and Fedex were closed. Crickets.
I called yesterday for a refund and they told me to wait until today. I just called and they refunded without hesitation They said a credit would show on my card in 3-5 days.
jmalu84 said:
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, time of arrival the 27th, however it is arriving today, anyways, long story short, i called BB CS and the lady kept arguing it was shipped on the 27th even though it says other wise on my BB.com account, eventually she just hung up on me after saying that's not true...WOW...and im a silver rewards member too...this BLOWS...
i e-mailed them with a complaint and posted on their message boards...i doubt ill get anything...
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You need to call back and if the same thing happens again, just ask to speak to a manager. I had to argue with the guy and he said there was nothing he could do. He said Best Buy was not late since it was shipped on the 27th and I was getting it on the 28th. Even though I paid 35.99 for overnight shipping, it was still actually shipped standard UPS ground for end of day delivery. To long of a story to give all the details of what he said but he was an idiot. The manager apologized and gave me the refund no problem.
Heck, I received complimentary expedited shipping when it took them forever to figure out how to switch my champagne order to grey. Then when it didn't arrive yesterday and after I called, I received an email and a "Digital Credit" of $41.25 (the amount of my taxes) was applied to my order.
I am persistent but polite and always sympathetic towards the CSRs knowing that they really can't do much in situations such as these (this is a pretty complicated deal here).
So happy right now!
I got refunded my expedited shipping for my order that I purchased on 12/25. I called them up and argued that since the estimated delivery time was the 12/27-12/28 for expedited shipping, I wasted money on it because my tablet will be delivered by 12/29 and I spent $17 extra. So the guy the best he can do is give me a $20 DIGITAL COUPON to bestbuy.com and I agreed to receive it. Its like a gift card you can spend on bestbuy.com and the best part is that he sent more than I paid for shipping!!!
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
Yes you can return it no questions asked within 14 days. Thanks to the people who replied!
There are no more restocking fees at Best Buy except for Special Orders.
http://consumerist.com/2010/12/best-buy-puts-an-end-to-most-tyrannical-restocking-fees.html
gregnetz18 said:
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
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You can return no questions asked as long as it's within 14 days. No restock fee.
ok thanks for the help guys thats what i thought by researching but wasnt sure. ill edit my post so other people who were wondering know.
How about shipping cost ?
I think I might need to return mine.. the right side edge moves 1/20 of a mm (guesstimate) when pressed down yet no other side moves.. Maybe the glue is coming undone
Returned mine
I received my TFP Dec 28. Called in for RMA number on Dec 29 because of GPS issues, held off sending it back, waiting for XDA wisdom to find a workaround. Then Asus pulled the spec, which I find offensive.
So I called Best Buy back to clarify and confirmed refund when they receive RMA'd unit. Full refund, credited back to card after a few days. So, did the factory reset, cleaned it and put it back in and sent it off via UPS.
Got caught up in the bleeding edge, learned a little.
GCurry said:
I received my TFP Dec 28. Called in for RMA number on Dec 29 because of GPS issues, held off sending it back, waiting for XDA wisdom to find a workaround. Then Asus pulled the spec, which I find offensive.
So I called Best Buy back to clarify and confirmed refund when they receive RMA'd unit. Full refund, credited back to card after a few days. So, did the factory reset, cleaned it and put it back in and sent it off via UPS.
Got caught up in the bleeding edge, learned a little.
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Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
wynand32 said:
Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
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Pretty sure the holiday return period does not apply to tablets (one of the exceptions). 14 days.
http://www.bestbuy.com/site/2008-Gi...cat166500050003.c?id=pcmcat166500050003&h=387
My order says I have up to 45 days to return the item for a full refund. However I'm also a reward zone silver member so I don't know if that is why or because of the holidays
Sent from my HTC Mecha using XDA App
just returned mine to the store. you get full refund (i got free shipping but when i talked to customer service they said you get shipping refunded as well) . there's a big "flyer" on the counter saying bestbuy has eliminated restocking fees so no need to worry about that.
wynand32 said:
Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
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Not sure when the return period starts, I assume when delivered.
As to shipping, I opted for express shipping, targeted by them for 12.27, negotiated a discount to $10 for that shipping since I was one of the crew who'd originally ordered champagne and had to convert on 12/23. But they didn't deliver until 12/28, so I called back and got refund on shipping, separately from RMA. So shipping in my case was ultimately free, and yes/no is the answer to your question, depending on whether you're a glass half full/empty kind of person. ;-)
As for returning it to brick and mortar store, could have, but more driving in my case. Didn't want an exchange anyhow. I'm going to wait for ICS tablets with a customer use reputation now.
GCurry said:
Not sure when the return period starts, I assume when delivered.
As to shipping, I opted for express shipping, targeted by them for 12.27, negotiated a discount to $10 for that shipping since I was one of the crew who'd originally ordered champagne and had to convert on 12/23. But they didn't deliver until 12/28, so I called back and got refund on shipping, separately from RMA. So shipping in my case was ultimately free, and yes/no is the answer to your question, depending on whether you're a glass half full/empty kind of person. ;-)
As for returning it to brick and mortar store, could have, but more driving in my case. Didn't want an exchange anyhow. I'm going to wait for ICS tablets with a customer use reputation now.
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It says on the link posted it is upon receipt of the product is when the return period starts. After all of the drama regarding what Asus has done with the website and customer service responses, I will more than likely return mine and either get a g tab or wait to see if later production models eliminate the issues.
Sent from my Transformer Prime TF201 using Tapatalk
gregnetz18 said:
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
Yes you can return it no questions asked within 14 days. Thanks to the people who replied!
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They didn't ask me a thing when I returned it.
Full money back.
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Dnorwood said:
It says on the link posted it is upon receipt of the product is when the return period starts. After all of the drama regarding what Asus has done with the website and customer service responses, I will more than likely return mine and either get a g tab or wait to see if later production models eliminate the issues.
Sent from my Transformer Prime TF201 using Tapatalk
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Wait so if it took over a week for my to get here does that mean that I'm only gonna have a few days to return it?
gregnetz18 said:
Wait so if it took over a week for my to get here does that mean that I'm only gonna have a few days to return it?
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Um no. Read through the posted link. Return period starts on the day you receive it.
morphiend said:
just returned mine to the store. you get full refund (i got free shipping but when i talked to customer service they said you get shipping refunded as well) . there's a big "flyer" on the counter saying bestbuy has eliminated restocking fees so no need to worry about that.
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Silver members get 45 days on everything! Ftw!
Sent from my Inspire 4G with ICS!
Gonna return mine to Best Buy tomorrow, a little bit of light bleed but mainly because of the absolutely horrendous customer service experience I had with them. Also, the 64-GB version I pre-ordered from Tiger Direct is finally on its way, with the dock!
Sent from my ADR6400L using Tapatalk
Cmotion said:
Gonna return mine to Best Buy tomorrow, a little bit of light bleed but mainly because of the absolutely horrendous customer service experience I had with them. Also, the 64-GB version I pre-ordered from Tiger Direct is finally on its way, with the dock!
Sent from my ADR6400L using Tapatalk
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I received an email to take a survey after one of my many phone calls with them. Aside from my excellent experience with the Reward Zone, I gave them a big FAIL on the rest of the survey. As a "valued customer", I've now been invited to speak to someone about my experience. I plan on calling next week. My biggest problem was the complete lack of communication to the CSRs and Supervisors about what we were told via email were our options for replacement ordering the champagne.
Anyway..... The items purchased from BB during the holidays fell under their extended holiday return policy. The its been posted, and it's something like 30days after delivery, tablets are not a excluded, and premium silver members get an additional 14 days
Hi everyone, I was looking forward to join the I717 community but sadly, I don't think I'll be getting my Note because of some ******* who decided to rip off people thru ebay, I was so happy by the fact that I was getting a new Note, and now I'm trying to get my money back and the guy keeps giving excuses, ebay told me to wait until Saturday to open a didn't receive item case, but for what I know is gonna take some time, the bad thing is that I sold my Sensation and my T-Mobile's Galaxy S2 to be able to buy the Note and now I'm stuck with a Prepaid LG Flip phone. Beware when using ebay, don't wanna end up like me. Bad thing $600
Anyone here can point me on the right direction...
Dispute! If you paid with Paypal then you'll most likely recover your money.
Nothing you can do but wait.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes, I did used Paypal, guess youre right all I can do is wait... which is not easy when you spend that kind of amount, I am an a 28yr. DoD veteran (Sadly, because of an accident) I've dealt with situations that I never thought I'll ever witness, but I never been played like that.
djxcee said:
Dispute! If you paid with Paypal then you'll most likely recover your money.
Nothing you can do but wait.
Sent from my SAMSUNG-SGH-I717 using xda premium
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Buyers are always covered. Which is tough for selling. But it gives buyers some confidence that they have some sort of recourse. Without buyers ebay can't survive, even with millions of sellers
Only way the seller can win the dispute, is if he can show tracking signature delivery to the registered pay pal address.
It takes 10 days at least, sorry to hear you have to go through this, it will just take some patience.
Try not to instigate or piss the seller off. Just keep it cool and let ebay/paypal work for you. At times they may end up sending you the item damaged on purpose, then the claiming gets harder.
I used Ebay to get mine and they were a great seller i believe their name was cellstoreusa and also got a 2 year squaretrade warranty as well I would just say next time make sure you are buying from those sellers who have the highest ratings, Im sorry this happened to you though i hope you get your money back
clockcycle said:
Only way the seller can win the dispute, is if he can show tracking signature delivery to the registered pay pal address.
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From what I heard, you have to use eBay for shipping in order for eBay to trust your tracking information. If you shipping the stuff youself without using eBay to produce shipping labels, you are SOL.
Not true.you have to use a shipper that provides online tracking our a method where deliver can be confirmed. You can use USPS with delivery confirmation, UPS with tracking, Fed Ex, DHL, etc.as long add you can show that it had tracking and show proof it was delivered via online for example. I am a Powerseller on EBay btw.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
adelmundo said:
Not true.you have to use a shipper that provides online tracking our a method where deliver can be confirmed. You can use USPS with delivery confirmation, UPS with tracking, Fed Ex, DHL, etc.as long add you can show that it had tracking and show proof it was delivered via online for example. I am a Powerseller on EBay btw.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
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+1
I'm not a powerseller. But I have around 56 feedback. 100% positive. This guy speaks the truth. you'll get your money back.
Sent from my SAMSUNG-SGH-I717 using XDA
Don't worry. You will get your money back, but it will take some time. I got scammed some years ago. It took a few weeks of going back and forth with ebay, paypal, and the seller. Paypal finally awarded me the money. But (at that time) they could only award me from money that was in his account. That may have changed. Best of luck.
Can't provide any direction, but I"ll chime in with my own Note from ebay experience.
Won one on ebay last month, posted as "brand new". When I received it; no stylus, aftermarket rear cover, and aftermarket battery. Most likely stolen Returned and still waiting on refund.
Had a similar experience... Long time ago with a 300+ dollar phone
Hit that bastard up with a paypal claim.. No seller likes those. Keep all emails and records of attempts to contact. You are protected via paypal "xxxx.xx" amount of dollars
Sent from my SAMSUNG-SGH-I717 using XDA
Do you have a link to the listing?
*USPS with "signature" delivery confirmation. To the verified shipping address on record with Pay Pal.
h0tw1r3 said:
Can't provide any direction, but I"ll chime in with my own Note from ebay experience.
Won one on ebay last month, posted as "brand new". When I received it; no stylus, aftermarket rear cover, and aftermarket battery. Most likely stolen Returned and still waiting on refund.
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Sorry to hear that, sounds like you may have been sold a Best Buy demo unit. Those are usually missing the Stylus, battery door, but everything can be bought OEM except the box. No box to compare the IMEI usually is cause to be alert and weary.
I was offered a phone in that condition, while testing it, it would go into the orange demo screen and randomly show feature videos. But it can be reset via recovery.
I mostly buy my devices locally on Craigslist. Usually cheaper than ebay and I get to really test it out before paying. Not say youre guaranteed anything tho. Still a risk. YMMV
I've always wondered, how would PayPal get you your money back if the seller just closed their account (banking account)? Do they actually come out of pocket for you?
Yes they do..
beall49 said:
I've always wondered, how would PayPal get you your money back if the seller just closed their account (banking account)? Do they actually come out of pocket for you?
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years ago you were sol..not sure how it works now.
If OP paid by CC or bank to paypal to seller you can dispute the charge through them
If you paid with funds already in your paypal account you have to wait through the process unfortunately (a good reason why I always pay via one of my credit cards, and not my paypal balance)
Here is the link for the listing... It was listed as brand new/unopened, thanks everyone for the help and support.
http://www.ebay.com/itm/Brand-New-S...Cell_Phones&hash=item231bbca264#ht_500wt_1156
Reclaim said:
Do you have a link to the listing?
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I just sold my Iphone on Ebay and they are so anal about protecting the buyer, I was upset on how long I had to wait to get my money. Now I'm not that upset about it. If you do exactly what they want and either use Ebay to print yor shipping label or upload your tracking data immediatley, there's no way to get ripped off except maybe for missing items or defects. I didn't get my money until Ebay got confirmation of delivery. I then had to wait 4 days to get my money from Paypal. I don't know what takes so long for Paypal unless they try to mske a couple days interest off my money.
what if the sends a fake package with signature confim with nothing inside?
shaolinx said:
what if the sends a fake package with signature confim with nothing inside?
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You take pics of the label...which shows the weight. ..and of the box open and empty
Thur u arrrrrrgh
Glad that was easy, I'm getting a replacement shipped out to me in a week or so. But when in spoke to the Google rep he insisted they do not refund customers after the 15 day period even if there item is faulty.
Has anybody else returned their nexus after the 15day period and got a refund?????
I'm sending mine back for several reasons;
Kept freezing/locking up
Crackling sound coming from speakers when watching a video on YouTube sometimes
Light bleed on top left and bottom left corner
Back casing making a cracking sound when holding it on the left side.
Have any of you witnessed these problems and how did you overcome them if you did.
A friend got replaced last week. Purchased before Christmas. This was in UK though so 2 year warranty (free of additional charge) applies by European law [Apple got in trouble recently for suggesting only 1 year].
Manufacturing faults by the way are covered for 6 years. Not seen that applied much on modern consumer electronics.
Sent from my Nexus 10 using Tapatalk HD
I'm surprised to hear about them not accepting returns after 15 days even with defects. I wasn't aware of this.
If you want a refund all you have to do is refuse delivery of the replacement they are going to send you. They told me that's the only way they will refund the money. I called and asked them that because this is my 4th unit.
Sent from my Nexus 10 using Tapatalk HD
ayman07 said:
If you want a refund all you have to do is refuse delivery of the replacement they are going to send you. They told me that's the only way they will refund the money. I called and asked them that because this is my 4th unit.
Sent from my Nexus 10 using Tapatalk HD
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Hi. ayman07 and all who are replying.
Could you please inform me on how to refuse delivery as i would much rather gain a refund as i am more interested in purchasing an i5 laptop around the £400 mark.
Many thanks
When the UPS guy comes just be at the door and say you're refusing delivery. Alternatively, you could leave a note on your door saying that you are refusing delivery. I think you may be able to call them as well (before it's delivered).
Sent from my Galaxy Nexus using Tapatalk 2
ayman07 said:
When the UPS guy comes just be at the door and say you're refusing delivery. Alternatively, you could leave a note on your door saying that you are refusing delivery. I think you may be able to call them as well (before it's delivered).
Sent from my Galaxy Nexus using Tapatalk 2
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I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
24K1R said:
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
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You can doubt all you want my friend, this is what I was told by the Google representative. You can always file a claim with your credit card company once you refuse delivery.
Sent from my Galaxy Nexus using Tapatalk 2
I would double check with Google before refusing delivery. I had to have another replacement sent. Called on Friday and because it's my 2nd RMA I wanted to ensure I wasn't going to get hit with their 15% restocking fee (for those who don't want to do the math, that's about $75USD for the 32GB). I was told that as long as I'm exchanging defective ones for new ones I'd be OK. But if one is looking to return the device and get a refund he'd be subject to the restocking fee, even if the device being returned is detective.
24K1R said:
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
Click to expand...
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Then why did you buy it?
And if you want to have an easier time returning and exchanging then you should buy from a retail store like Walmart. Its always good to read the fine print return policy before you buy something online
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
atg284 said:
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
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Interesting. Were you charged the restocking fee? Did you have to fight to keep it from being flagged as buyer's remorse (which is what triggers the restocking fee - according to the Google rep I spoke to on Friday)?
Rodeojones said:
Interesting. Were you charged the restocking fee? Did you have to fight to keep it from being flagged as buyer's remorse (which is what triggers the restocking fee - according to the Google rep I spoke to on Friday)?
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I was not charged a restocking fee but when I got the refund I noticed it didn't cover shipping..I'll take the $11 hit and never buy from the play store again. Enjoy the $11 Google!
After my RMA was all set up for returning my second device for a full refund I called back just to make sure I had everything right. That is when I was informed that they put it in as remorse. I laughed to myself and said "I told her many times that it was defective" it was unbelievable and I only did it because I heard someone else got charged because they "accidentally" put it in as buyers remorse.
My only advice is to stay on top of it....never again will I buy a device on the play store.
atg284 said:
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
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I got my RMA yesterday and am going to be getting a shipping label "soon" they say. But because I'm in the EU they won't be charging me a restocking fee but they did say when I asked about fees that I will be refunded fully but the £10 spent on delivery will not be refunded.
Yeah I agree there is no uniformity with the play support as first i was told i cannot get a refund however as i persisted they agreed to provide me with one. Im kinda glab they havent got uniformity in their support now.:victory:
In the UK you have 6 months for a refund in faulty goods. Same for the EU.
When I ordered my Pixel 6. I was quoted $366 for my Pixel 5. Google received my P5 on November 2nd and has not done a thing since then.
Anyway has anyone done the same and received there credit?
On a side note, I did the trade in because selling on Ebay is nothing but hassle now days. You have to pay Ebay, PayPal, taxes, etc. With little profit. And hope that there is no shipping mishaps.
Thx, vandyman
vandyman said:
When I ordered my Pixel 6. I was quoted $366 for my Pixel 5. Google received my P5 on November 2nd and has not done a thing since then.
Anyway has anyone done the same and received there credit?
On a side note, I did the trade in because selling on Ebay is nothing but hassle now days. You have to pay Ebay, PayPal, taxes, etc. With little profit. And hope that there is no shipping mishaps.
Thx, vandyman
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That's too long. I got my $366 about 3 or 4 days after they received it, maybe 5 max. Time to give them a chat request have them find it and process it.
Just FYI eBay and PayPal parted ways a while ago and no longer do business together. With that said the fee turns out to be the same 13%. I don't know why you think selling on eBay is a hassle these days.. at least it's no more of a hassle than it's ever been. You can also use Swappa.
Google's shipping department is notoriously unreliable. From hours I've spent on the phone with them I've gathered that the shipping department is in control of many aspects of product fulfillment and the person you talk to can only make requests or tickets to them and they deal with it as they see fit.
I ordered a pixel 6 less than 2 weeks ago, got an email saying my shipment would be delayed, then the next day got an email saying my phone had been shipped.
When I ordered the pixel 2 XL they sent me two of them by accident. One of them had cracked glass. Both sealed in retail boxes.
I have a friend who ordered a phone from them and all he got was a sealed retail box with no phone in it. Of course they didn't believe him so he got stuck with the bill.
Contact Google and explain the situation. It could just be the timing being off or it could be a bug on your order. In any case it's best to start a history now with the support team just in case things go sour.
bobbarker2 said:
Just FYI eBay and PayPal parted ways a while ago and no longer do business together. With that said the fee turns out to be the same 13%. I don't know why you think selling on eBay is a hassle these days.. at least it's no more of a hassle than it's ever been. You can also use Swappa.
Google's shipping department is notoriously unreliable. From hours I've spent on the phone with them I've gathered that the shipping department is in control of many aspects of product fulfillment and the person you talk to can only make requests or tickets to them and they deal with it as they see fit.
I ordered a pixel 6 less than 2 weeks ago, got an email saying my shipment would be delayed, then the next day got an email saying my phone had been shipped.
When I ordered the pixel 2 XL they sent me two of them by accident. One of them had cracked glass. Both sealed in retail boxes.
I have a friend who ordered a phone from them and all he got was a sealed retail box with no phone in it. Of course they didn't believe him so he got stuck with the bill.
Contact Google and explain the situation. It could just be the timing being off or it could be a bug on your order. In any case it's best to start a history now with the support team just in case things go sour.
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Shipping is slightly different than the returns. New devices are usually sent from Carol, Il I believe but returns go to Tennessee. I just checked @vandyman and I sent mine back on November 6th from the PO, they received it on Nov 10th and I got the credit on my account on the 11th. Also check out this new thread. https://forum.xda-developers.com/t/ripped-off-by-google.4362429/ Something is amiss and Google needs to become aware of what is happening.
Yes my trade in was delivered in Tennessee on November 2.
I am on the Google store chat waiting list now.
I got a quote from Google for $159 on my Pixel 4xl, but decided to sell it on eBay. The last time I did a trade in with Google, they undercut my estimate by $75 and the phone was in mint condition.
I sold the pixel 4xl for a hundred more than what Google quoted me for, but after eBay fees I only cleared with $50.
So bottom line is you're going to take it up the @$s either way, it's just a way who gentler
I am still on a chat with Google support.
It sounds like they lost it.
To be continued....
Follow up!
I received an email that my Pixel 5 is better than what I have described. Lol
But they are only going to credit me the $366 that they offered on the trade in deal.
Email says it will take 3 - 5 days to see my account credited with the $366.
Geez....
vandyman said:
Follow up!
I received an email that my Pixel 5 is better than what I have described. Lol
But they are only going to credit me the $366 that they offered on the trade in deal.
Email says it will take 3 - 5 days to see my account credited with the $366.
Geez....
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Awesome! I saw that some people got $400 even though they said 366. Mine was damn near mint too. Oh well. How's long did it take you on the phone? And did they tell you what happened?
bobby janow said:
Awesome! I saw that some people got $400 even though they said 366. Mine was damn near mint too. Oh well. How's long did it take you on the phone? And did they tell you what happened?
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I was on Google store chat for about 30 minutes while the girl went back and forth with the next tier.
Finally at the end of the chat. They said it would be escalated and they would send me an email.
Edit; (what happened to the Pixel 5)
They magically found it I guess.