Hello All!
I am fairly new to the site, and not too tech savvy, but I'm having some problems with my Verizon LG V10 I bought about 3 months ago.
I bought the unit from eBay for 300 dollars in new condition (a steal if you ask me), and it's been working great, but I have been having issues updating my phone.
I am aware that Marshmallow is out for the V10 on Verizon, yet whenever I click on check for updates, it always says no upgrade is available.
As most of you probably know, Verizon phones are unlocked, and I am using an H20 sim card, putting the phone in international mode. My question is that I'm wondering if that is the problem, or is there something else?
Thanks for your help
I thought all the V10's shipped with Marshmallow.
firemanb72 said:
I thought all the V10's shipped with Marshmallow.
Click to expand...
Click to collapse
They actually don't.
I bought this one off of ebay, and it came with 5.1.1
I even tried the Verizon Software Updater, and thought I had it, only to find out that nothing changed, I really want to get a hold of the battery life optimization in Marshmallow
You won't get Verizon updates on another network or outside North America.
Download the kdz and upgrade it yourself
please provide kdz file working link, nowhere i can find it.
Related
Just checked and got the update available after a LONG wait and God knows how many checks.
Forgot to mention
Sorry forgot to mention it is just a shade over 1500 megabyte.
Yeah, since I'm not expecting root for us for a while, I went ahead and downlaoded it yesterday.
Exact size was 1505.68mb I believe.
Honestly kind of liked the old quick toggles better.
I'm happy we finally got the update and so far so good. I had hoped the long wait past the other US carriers meant 7.1 but I pretty much new that's all it was, hope. Miss the ability to go into settings with long press of the recents button. I'm watching the battery usage to see how it does for me as I have heard varying reports from great to horrible.
Whoo hoo, just got it too, look all 3 of us ATT G5 users, lol...
I'm with cricket, so i won't get the OTA. I was trying to check through LG Bridge but it keeps telling me "cannot check the sofware version." Anyone else have this issue?
loustu said:
I'm with cricket, so i won't get the OTA. I was trying to check through LG Bridge but it keeps telling me "cannot check the sofware version." Anyone else have this issue?
Click to expand...
Click to collapse
I received the same error through the LG Bridge. I'm using an unlocked H820 on T-Mobile, so I cannot get the OTA either.
mattb99 said:
I received the same error through the LG Bridge. I'm using an unlocked H820 on T-Mobile, so I cannot get the OTA either.
Click to expand...
Click to collapse
I also had mine unlocked. I wonder if that has something to do with it?
loustu said:
I also had mine unlocked. I wonder if that has something to do with it?
Click to expand...
Click to collapse
Yeah, I definitely think it does. I had read elsewhere that you have to have an active AT&T SIM card in the phone to get the update. That appears to be true. A coworker of mine is letting me use his AT&T SIM and now it's now downloading the update. I found that I had to check multiple times to get it to show. Since you can only check once per 24 hours, I manually changed the date to later in February and it worked with the AT&T SIM. It's still downloading, but it's 1.5GB so it has to be Nougat.
I'm outside the US, I tried the OTA and LG Bridge with my SIM unlocked H820. I can't really buy a new device since I don't have the money for it. I am incredible disappointed with this device and ATT. I will never buy from LG again.
Hey I have a G5 too! I'm excited to get home and Download this.
Mine started the update then said that the download failed... Now each time i try to check for a new update it tells me there are no updates available? Any suggestions to kick start the update?
LG G5 US AT&T here. Did the OTA update about 28 hrs ago now, and it went very smoothly. So far, I'm super pleased with the update. My phone feels faster and smoother all around, and while it's too early to tell for certain, it seems initially like batter life is noticeably improved.
I'm outside the US. Using an unlocked H820. I got an AT&T SIM card from a friend, tried updating and got a message saying my device is up to date (So no Nougat update yet). I did this with mobile data off while I was connected to Wifi. Don't have too much experience with this - Are there any specific things I need to take care of before trying to update or is it enough to just insert the SIM card and try updating? Thanks!
I'm happy we got "an update".
However, so far I'm skeptical of any battery life improvements. I suspect that Bluetooth drain is actually higher than before. And general standby drain may also be 2% or so higher...
How many cats have you all caught with the new "Easter egg?" Kinda lame, but funny too.
I don't have the fingerprint option now! Weird
I bought an unlocked h820 from b and h, when I chek for software updates it says that is up to date but im on marshmellow, what can I do?
****, didn't realize this would kill pdanet's wifi tethering. Wish I could go back.
andresql said:
I bought an unlocked h820 from b and h, when I chek for software updates it says that is up to date but im on marshmellow, what can I do?
Click to expand...
Click to collapse
Buy an AT&T SIM and activate it, that's the only way.
tl;dr: H962 thinks it's a H961N and doesn't want to update. How to fix?
A couple of months ago my V10 bootlooped. It was a H962 purchased from a grey reseller meaning LG in Australia (where I am) and LG in Taiwan (where the phone was from) both vehemently refused to service the phone. All this was within 6 months of purchasing the phone. This wasn't too surprising, however strangely enough, the grey seller agreed to fix the phone (after constant harassment on my behalf). As the phone was dead, I figured it was worth risking money on postage so I sent it off and after several months (and after more harassment by me) I finally got it back, fixed.
A few months passed and I noticed it wasn't receiving any updates so I dived into the settings and realised that something fishy was going on - the phone reported it was now a H961N - keep in mind I purchased a H962 to begin with.
The software thinks it's H961N however all the branding on the back of the phone says H962. I'd assume they took the guts of a H961N and stuck it into my phone but LG Bridge reports it as a H962 when I try to update (although it fails).
Updating using the update centre does nothing.
Updating using LG Bridge comes up with errors.
Updating using LGUP comes up with errors.
I've tried various versions of KDZ & TOT for both models using various methods and they all spit out errors.
Attempted on both a Windows 10 machine and a macOS machine.
All the latest drivers and software downloaded from LG.
I've tried yelling at the computer, phone and neighbour's cat and nothing works.
(Oh, the reseller refuses to answer any of my emails. Legally they don't need to and they didn't even have to fix the phone to begin with.)
Android security patch level is June 2016 which has me paranoid. Is Russia now watching me eat pizza in bed in my underwear? Are they recording my every move? Does the Kremlin judge my choice of pineapple on aforementioned pizza? I'd like to update to the lastest version possible to help stop all of this... but how?
Unrelated note, thanks to this phone I am no longer a fan of LG. This is the second boot-looped phone I've had and I've had to replace the rear lens cover for getting scratched so easily, replace the speakers for blowing up after a drop from a table onto wood floor (aren't these supposed to be tough) and the phone stopped vibrating (easy fix but I can't be bothered buying the parts as they aren't locally available). I should retire the phone however it's still a tough little beast so I'll keep on going until it refuses to stay alive.
Your phone is refurbished my friend.... Any wrong update and you will get into a bootloop
Problem fixed after some more lengthy digging.
I refused to accept the unhelpful "it's refurbished so it can't be done" answer as it made no sense given the fact that it wasn't on original firmware, suggesting an upgrade was performed prior to it being returned.
For those people in the future wondering, evidently there are 3 versions of H961N (I was under the impression there were 2). The phone wasn't returning the proper version code. Updated with the proper kdz and everything is fine. It still reports it is both H962 and H961N and likely won't ever auto-update.
thatgrumguy said:
Problem fixed after some more lengthy digging.
I refused to accept the unhelpful "it's refurbished so it can't be done" answer as it made no sense given the fact that it wasn't on original firmware, suggesting an upgrade was performed prior to it being returned.
For those people in the future wondering, evidently there are 3 versions of H961N (I was under the impression there were 2). The phone wasn't returning the proper version code. Updated with the proper kdz and everything is fine. It still reports it is both H962 and H961N and likely won't ever auto-update.
Click to expand...
Click to collapse
please provide the link of kdz you downloaded.
jd.21 said:
please provide the link of kdz you downloaded.
Click to expand...
Click to collapse
https://forum.xda-developers.com/lg-v10/general/kdz-download-lollipop-kdz-10c-lg-servers-t3332348
Hello from Switzerland,
A few days ago, I made a little-big mistake : I bought a second-hand LG G5 from AT&T, the inglorious H820 ...
The question is then, should I keep it or resell/return it ?
I need some help to decide what to do, hence this message.
The main interest for me was - and still is - the "photo quality" this Phone delivers.
And if I read well some posts here and there, the app provided by LG is the best one for this phone, better than ported ones from other builds or photo apps on GooglePlay.
=> a) could someone confirm that the best photo app for quality pix is the one provided by LG ?
As of still today (2018-03-03), the bootlader cannot be unlocked and certainly never will because this is done by LG Developpers and there is no interest in making an "old" bootloader unlockable for LG "heads".
This means no "custom recovery" with TWRP, no apps requiring root access, no "better" wifi eventually ... and so on.
No big deal for me as my main concern is debloating the phone more than anything else and keeping it updated for security reasons and keeping it update with genuine patches supposed to solve eventual issues. (The phone is old and these patches should be out by now).
=> b) If TWRP cannot be used, what is the best solution for the fullest backup and closest one to TWRP ?
Holo/Helium ?
Or is there a new/different way to do the fullest possible backup/restoration thing ?
LG G5 H820 seems to be still running on MM and at least other models such as Verizon and EU H850 should receive this year Nougat.
=> c) Will there be a Nougat update for the H820 as for other types (=H850) ?
=> e) With the end of developpement of this phone, will security patches still be provided ?
Thanks for your attention and help in deciding what I should do with this "particular" version of LG G5.
xabzzz said:
Hello from Switzerland,
A few days ago, I made a little-big mistake : I bought a second-hand LG G5 from AT&T, the inglorious H820 ...
The question is then, should I keep it or resell/return it ?
I need some help to decide what to do, hence this message.
The main interest for me was - and still is - the "photo quality" this Phone delivers.
And if I read well some posts here and there, the app provided by LG is the best one for this phone, better than ported ones from other builds or photo apps on GooglePlay.
=> a) could someone confirm that the best photo app for quality pix is the one provided by LG ?
As of still today (2018-03-03), the bootlader cannot be unlocked and certainly never will because this is done by LG Developpers and there is no interest in making an "old" bootloader unlockable for LG "heads".
This means no "custom recovery" with TWRP, no apps requiring root access, no "better" wifi eventually ... and so on.
No big deal for me as my main concern is debloating the phone more than anything else and keeping it updated for security reasons and keeping it update with genuine patches supposed to solve eventual issues. (The phone is old and these patches should be out by now).
=> b) If TWRP cannot be used, what is the best solution for the fullest backup and closest one to TWRP ?
Holo/Helium ?
Or is there a new/different way to do the fullest possible backup/restoration thing ?
LG G5 H820 seems to be still running on MM and at least other models such as Verizon and EU H850 should receive this year Nougat.
=> c) Will there be a Nougat update for the H820 as for other types (=H850) ?
=> e) With the end of developpement of this phone, will security patches still be provided ?
Thanks for your attention and help in deciding what I should do with this "particular" version of LG G5.
Click to expand...
Click to collapse
all of your questions can be answered if you put out 5 minutes of your day to google them.
And what do you think I've done all day before posting ?
Knowledge is always evolving ... and who knows ... maybe some nice guy will have a less "geeky moderator" approach to my message.
All I need is either confirmation or hints to know what to look for.
And this can be answered in less words it took you to answer "Google it"
Thanks.
it does have nougat
security patches will likely happen for a few more months, but i imagine not much longer since nobody cares about this phone
i dont backup anything. its just a phone. auto save your pictures to google and screw the rest. you cant do a full backup so why bother with a partial one.
best camera app for me is the stock one (nougat). ive tried others but they have weird issues. stock app always works and the quality is good.
if you want everything youre asking for, this isn't the phone to do it. As a stock phone, its wonderful.. but trying to modify anything on this is a joke. I did get wifi tethering to work with the settings database editor (playstore), and i was able to remove the stupid ATT address book popup... but thats about it as far as mods go.
resinis said:
it does have nougat
.. but thats about it as far as mods go.
Click to expand...
Click to collapse
Hi Resinis,
Thanks for your reply.
You're right ... Pictures and other personal and unreplacable things is what really matters.
The bootloader thing + root is not for customizing ... it is more more for debloating and convenience of usage is some particular change of setting goes wrong AND ... fop apps requiring root eventually.
Thanks for "nougat" info.
I'll see when I'll receive the phone ... it will be "keep it or resell it"
Have a nice day,
xabzzz said:
Hi Resinis,
Thanks for your reply.
You're right ... Pictures and other personal and unreplacable things is what really matters.
The bootloader thing + root is not for customizing ... it is more more for debloating and convenience of usage is some particular change of setting goes wrong AND ... fop apps requiring root eventually.
Thanks for "nougat" info.
I'll see when I'll receive the phone ... it will be "keep it or resell it"
Have a nice day,
Click to expand...
Click to collapse
If you don't use ATT or ATTGo, then the phone (H820) will not update. But, you can buy an ATTGo phone sim card on ebay for like $3. Once you get the sim, go to ATT's website and activate the sim card. It will ask you to enter in some info... you can use a fake name if you want but you don't need to. Once it gets to the option of which plan you want, just pick whatever, it doesn't matter ($30/month plan is fine). Then it will say "activated! now go to payments page to make your first payment". Then just close the browser and that's it. Pop the sim card in your G5 and wait about 10 min before you try to update the phone. It should start taking all the updates, and eventually put Android 7 on it.
The sim will remain "active" for about 20 days. After that, the system flags it due to non payment and then its dead. It can't be used for anything besides updating the phone, because you didn't put money on it.
I agree with wanting to root so you could debloat this thing... I wish that was possible... but it's not and generally I don't think it matters... just disable what apps you can, and the couple ATT apps that can't be disabled are just left as is. Oh well. Phone still works great.
resinis said:
If you don't use ATT or ATTGo, then the phone (H820) will not update. But, you can buy an ATTGo phone sim card on ebay for like $3. Once you get the sim, go to ATT's website and activate the sim card. It will ask you to enter in some info... you can use a fake name if you want but you don't need to. Once it gets to the option of which plan you want, just pick whatever, it doesn't matter ($30/month plan is fine). Then it will say "activated! now go to payments page to make your first payment". Then just close the browser and that's it. Pop the sim card in your G5 and wait about 10 min before you try to update the phone. It should start taking all the updates, and eventually put Android 7 on it.
The sim will remain "active" for about 20 days. After that, the system flags it due to non payment and then its dead. It can't be used for anything besides updating the phone, because you didn't put money on it.
I agree with wanting to root so you could debloat this thing... I wish that was possible... but it's not and generally I don't think it matters... just disable what apps you can, and the couple ATT apps that can't be disabled are just left as is. Oh well. Phone still works great.
Click to expand...
Click to collapse
op is in switszerland. AT&T requires you to be in the US and be an active subscriber at the same time
ChristopherXI said:
op is in switszerland. AT&T requires you to be in the US and be an active subscriber at the same time
Click to expand...
Click to collapse
you dont need an active plan... just an activated card (free)
but you do need to be in USA. That is true.
resinis said:
you dont need an active plan... just an activated card (free) .
Click to expand...
Click to collapse
ChristopherXI said:
op is in switszerland. AT&T requires you to be in the US and be an active subscriber at the same time
Click to expand...
Click to collapse
Thanks to both for the infos given.
Unfortunately, I don't plan to go to US.
Is it the same thing with T-Mobile second hand unlocked phones ?
xabzzz said:
Thanks to both for the infos given.
Unfortunately, I don't plan to go to US.
Is it the same thing with T-Mobile second hand unlocked phones ?
Click to expand...
Click to collapse
I don't know. I only have H820.
xabzzz said:
Thanks to both for the infos given.
Unfortunately, I don't plan to go to US.
Is it the same thing with T-Mobile second hand unlocked phones ?
Click to expand...
Click to collapse
You can download T-Mobile's firmware from LG to upgrade your phone. AT&T have their own server to host the files.
H820 Update outside USA
resinis said:
you dont need an active plan... just an activated card (free)
but you do need to be in USA. That is true.
Click to expand...
Click to collapse
I would still spend the $6 on an AT&T SIM and give it a shot. I am in Canada and activated the SIM I've got off E-bay on a $40 plan that includes roaming. My updates work.
Would it be because the plan I've picked has the Canada & Mexico Roaming option? Not sure.
rothas said:
I would still spend the $6 on an AT&T SIM and give it a shot. I am in Canada and activated the SIM I've got off E-bay on a $40 plan that includes roaming. My updates work.
Would it be because the plan I've picked has the Canada & Mexico Roaming option? Not sure.
Click to expand...
Click to collapse
dont know. did you actually pay for the plan or did you just activate it?
At&T SIM
No, I just activated.
ChristopherXI said:
You can download T-Mobile's firmware from LG to upgrade your phone. AT&T have their own server to host the files.
Click to expand...
Click to collapse
So, can we download and install the Oreo update for TMobile h830 on our at&t h820?
Does this let us obtain root as well!?
boxes said:
So, can we download and install the Oreo update for TMobile h830 on our at&t h820?
Does this let us obtain root as well!?
Click to expand...
Click to collapse
Yeah if you want a plastic/glass/metal paperweight
boxes said:
So, can we download and install the Oreo update for TMobile h830 on our at&t h820?
Does this let us obtain root as well!?
Click to expand...
Click to collapse
My LG G5 on AT&T received the Oreo update today
carlson03 said:
My LG G5 on AT&T received the Oreo update today
Click to expand...
Click to collapse
If you didn't download it yet ,is possible to capture the update and share it with us.
H820 Oreo
carlson03 said:
My LG G5 on AT&T received the Oreo update today
Click to expand...
Click to collapse
I didn't see anything on the entire Internet confirming At&t pushing Oreo, can you please post a screenshot of the software version on your phone?
Submitting from my phone, hope it uploads, if not I will jump on a PC
Just picked one up to replace my soon to be retired V8 Pro. Went to go and update to try and get Oreo on it and getting error message that phone is not registered yet. I have seen several threads around but nothing saying how to resolve it. AT&T has the imei updated and phone is otherwise working fine.
I bought two of these on clearance from Walmart. One updates just fine, the other has this issue. I searched for a long time and can't find anything. The one with the issue was also unable to register for the LG 2 year promise warranty, it's like LG made phones and never recorded their IMEIs. I emailed the warranty support my proof of purchase and they added it to their system but I still can't update. KDZs seem to be the only way to update these phones. LG really isn't instilling confidence in me, even with their 2-year promise. I basically only buy LG devices on clearance because of all the issues they have.
petard said:
it's like LG made phones and never recorded their IMEIs.
Click to expand...
Click to collapse
Best description I've read. I sent my IMEI in with a brand new box as proof and they told me it's not in their database. What the heck?
I bought a couple AT&T LG G8X's for my wife and myself to use on Cricket (AT&T MVNO) after we found out our current phones won't work on Cricket's network as of next February. Unfortunately I've discovered that these phones cannot do OTA updates (w/o the PITA process of getting an AT&T SIM). I'm just wondering if anyone has found a workaround for this. Specifically I'm wondering if I get the phones network unlocked from AT&T if that would then allow us to update direct from LG rather than AT&T. Anyone tried this?
Love the phones, but I've got to be able to update them.
I have a lg g8x from AT&T that has been paid off and unlocked by AT&T. What I was told is, to get the updates, I need to be using an AT&T sim and be on their network. I'm not in the US so getting that done is not even possible for me. So far I have not seen a way to get updates without using a AT&T sim.
Rushandidan said:
I have a lg g8x from AT&T that has been paid off and unlocked by AT&T. What I was told is, to get the updates, I need to be using an AT&T sim and be on their network. I'm not in the US so getting that done is not even possible for me. So far I have not seen a way to get updates without using a AT&T sim.
Click to expand...
Click to collapse
I've done a little more research on this and found info that you can use a prepaid Tracfone SIM for AT&T to trigger AT&T to update the phone. I bought one for. 99 and am going to try it as soon as I get the SIM. I believe you have to purchase 1 month of service and the cheapest plan is $15. I'll report back if it works, but I don't know if that'd be an option for you.
conbak49 said:
I've done a little more research on this and found info that you can use a prepaid Tracfone SIM for AT&T to trigger AT&T to update the phone. I bought one for. 99 and am going to try it as soon as I get the SIM. I believe you have to purchase 1 month of service and the cheapest plan is $15. I'll report back if it works, but I don't know if that'd be an option for you.
Click to expand...
Click to collapse
I have thought about it but with not knowing if that would actually work, I didn't want to try. I like the phone so I'm not willing to sell it so maybe one day I'll test to see if using a sim in a different country would actually work.
I can confirm that using an activated Tracfone SIM for AT&T works to trip the LG G8X to update. I'm updating from Pie to 10 now on one of the phones I bought and am going to try it on the other shortly. I had to factory reset the phone after activating the SIM and then it let me start downloading updates.
conbak49 said:
I can confirm that using an activated Tracfone SIM for AT&T works to trip the LG G8X to update. I'm updating from Pie to 10 now on one of the phones I bought and am going to try it on the other shortly. I had to factory reset the phone after activating the SIM and then it let me start downloading updates.
Click to expand...
Click to collapse
I have the same model as you do. I bought it carrier unlocked and it didn't come with a SIM card. I went in the settings and did the system updates no problem, but I was using Wi-Fi.
Unfortunately mine was not unlocked or it probably would have updated like yours @Magichost. All's good now though. It's a shame LG is going out of the phone business. I've always liked the quirky phones they've come out with and that they kept SD card and headphone jacks.