tl;dr: H962 thinks it's a H961N and doesn't want to update. How to fix?
A couple of months ago my V10 bootlooped. It was a H962 purchased from a grey reseller meaning LG in Australia (where I am) and LG in Taiwan (where the phone was from) both vehemently refused to service the phone. All this was within 6 months of purchasing the phone. This wasn't too surprising, however strangely enough, the grey seller agreed to fix the phone (after constant harassment on my behalf). As the phone was dead, I figured it was worth risking money on postage so I sent it off and after several months (and after more harassment by me) I finally got it back, fixed.
A few months passed and I noticed it wasn't receiving any updates so I dived into the settings and realised that something fishy was going on - the phone reported it was now a H961N - keep in mind I purchased a H962 to begin with.
The software thinks it's H961N however all the branding on the back of the phone says H962. I'd assume they took the guts of a H961N and stuck it into my phone but LG Bridge reports it as a H962 when I try to update (although it fails).
Updating using the update centre does nothing.
Updating using LG Bridge comes up with errors.
Updating using LGUP comes up with errors.
I've tried various versions of KDZ & TOT for both models using various methods and they all spit out errors.
Attempted on both a Windows 10 machine and a macOS machine.
All the latest drivers and software downloaded from LG.
I've tried yelling at the computer, phone and neighbour's cat and nothing works.
(Oh, the reseller refuses to answer any of my emails. Legally they don't need to and they didn't even have to fix the phone to begin with.)
Android security patch level is June 2016 which has me paranoid. Is Russia now watching me eat pizza in bed in my underwear? Are they recording my every move? Does the Kremlin judge my choice of pineapple on aforementioned pizza? I'd like to update to the lastest version possible to help stop all of this... but how?
Unrelated note, thanks to this phone I am no longer a fan of LG. This is the second boot-looped phone I've had and I've had to replace the rear lens cover for getting scratched so easily, replace the speakers for blowing up after a drop from a table onto wood floor (aren't these supposed to be tough) and the phone stopped vibrating (easy fix but I can't be bothered buying the parts as they aren't locally available). I should retire the phone however it's still a tough little beast so I'll keep on going until it refuses to stay alive.
Your phone is refurbished my friend.... Any wrong update and you will get into a bootloop
Problem fixed after some more lengthy digging.
I refused to accept the unhelpful "it's refurbished so it can't be done" answer as it made no sense given the fact that it wasn't on original firmware, suggesting an upgrade was performed prior to it being returned.
For those people in the future wondering, evidently there are 3 versions of H961N (I was under the impression there were 2). The phone wasn't returning the proper version code. Updated with the proper kdz and everything is fine. It still reports it is both H962 and H961N and likely won't ever auto-update.
thatgrumguy said:
Problem fixed after some more lengthy digging.
I refused to accept the unhelpful "it's refurbished so it can't be done" answer as it made no sense given the fact that it wasn't on original firmware, suggesting an upgrade was performed prior to it being returned.
For those people in the future wondering, evidently there are 3 versions of H961N (I was under the impression there were 2). The phone wasn't returning the proper version code. Updated with the proper kdz and everything is fine. It still reports it is both H962 and H961N and likely won't ever auto-update.
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please provide the link of kdz you downloaded.
jd.21 said:
please provide the link of kdz you downloaded.
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https://forum.xda-developers.com/lg-v10/general/kdz-download-lollipop-kdz-10c-lg-servers-t3332348
Related
There is a big anguish of the Lg V10 owners that V10 has the same boot loop problem as G4. There are some events (around net) that make this anguish bigger and bigger. Can we have a general real view for this theme?
I have had this phone since March and I have never noticed any problem. I am with Android – Marshmallow. Let us know if you had boot loop problem with your phone.
Let's hope that they are individual events and V10 will not appears the big boot loop problem as G4 has.
Seems to be an AT&T centric issue, I havent had a boot loop problem and I've owned my phone since Dec 2015. T-Mobile user here.
The boot loop issue seems weird because it would seem people experiencing this issue all at the same time. Like it's a date issue or server issue from AT&T.
I noticed that. How can effect the AT&T or other server my phone and has bootloop;
It seems to be a rumor only, some samsung fans might be posting such things on forums. Now when V20 is about to launch, such rumors are being spread. M using Tmobile H901 (Manufactured Oct 2015) and it is working perfectly fine on MM.
No boot loops here, I am sure it is the competition trying to hurt LG
The only problem I had, was that my V10 that I bought on launch day, microphone became very muffled. I Exchange it about 2 months ago, but no boot loop issue at all. My replacement is working great also!
Sent from my LG-H901 using XDA Free mobile app
There is a thread here where some owners post that their V10 had bootloop issues, but I believe that they are few cases according the sales of appliance, maybe I'm wrong. We will see...
I live in Switzerland (my provider is Sunrise, I bought the phone from a swiss online retailer called digitec, so there should be no ties to AT&T) and after doing a lot of research on potential audiophile phones I've decided to buy an LG V10 in May this year, and I dont regret doing it so far, it's a great device.
However about 2 weeks after I bought the phone a colleague of mine broke the screen by accident and I had to send the phone in and pay for it to get repaired. After they returned it to me I had something that appeared to be very similar to what you call a "boot loop" here in this thread. The phone constantly restarted on its own, in different intervals. I tried everything without success, but then after about 2 days (I had removed the battery for the whole night, don't know if this is relevant but I'll mention it anyway) when I was at a point where I was going to call the LG support helpline, I tried doing a hard reset one last time, and don't ask me why but the phone has not been in a boot loop since (that was about 1 or 2 weeks ago). All I did was hard reset the phone and install every software Update available. Just thought I'd mention this here because I am really wondering what caused this and I'm really hoping that I wont be encountering this issue again since I do not really know how I fixed it.
poo
Hmmm mine is 5 Days Years Old .. I read alot of Articles via Internet .. I Hope v10 not as G4 .. But to be Updated check Android Authority's Article .. Read comments .. Also they send a statement to LG and waiting for Respond ..
Sent from my LG-H960A using XDA-Developers mobile app
My V10 just got the bootloop bug and I had to send it to LG.
raymondjoshua said:
My V10 just got the bootloop bug and I had to send it to LG.
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Wht's ur model ?
mohammed tohfa said:
Wht's ur model ?
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the ATT model H900
Back in July my VS990 developed the bootloop issue. Sent to Verizon for warranty replacement. the 1st replacement had many issues that led to them sending a 2nd replacement unit. All good so far.
Bootloop
My phone from T-Mopile overheated and would not boot fully. I have long since had it replaced but no issues with the new device so far.
At least it doesnt explode like the Samsung Note 7
Head over to r/lgv10 on Reddit and you'll see dozends of reports in the sticky (including me) with my H901 (tmobile). Now I am on a H960A, but missing the missing 32GB.
I woke up this morning and grabbed my LG V10. Opened an app, then it froze, no response from any soft or hard buttons for about a minute, so I pulled the battery. Now I am the proud owner of a boot looping brick. ATT H900. It should still be under warranty, so I am going to try the ATT store this morning before class.
So I sent my bootlooped V10 H900 to LG and it says they replaced the main board. Hopefully that fixes the problem once and for all.
I have an LG G3, but its internal workings are dying on me - the Bluetooth is getting spotty, and the WiFi reception has become lousy for whatever reason. I rooted it before, using info from this forum (thanks Road Warrior), but I don't know what's relevant anymore since I last rooted this thing a year+ ago or so.
I wanted to get a replacement phone but seeing as I'm on Verizon, I need to be cautious with my phone selection because I want to be able to root the phone. That basically means the HTC 10, Samsung Galaxy S7 (presuming its janky method doesn't cause issues), or the LG G3... so I was planning on sticking with the model I already have, getting a refurbished LG G3, and save $400+ compared to the newer rootable Verizon phones.
So all that said, what should I look for? What's the current state of VS985s with respect to root-ability? Are all firmware versions able to be downgraded as I did a year+ ago on my current LG G3? Are there some versions which don't work/can't be rooted? I absolutely do not want KingRoot or any other temporary solution: I'd like it to be a permanent root.
Basically: what do I need to ask any sellers about the LG G3 I'd buy from them to ensure that I can achieve a permanent root from the phone I receive?
mean_liar said:
I have an LG G3, but its internal workings are dying on me - the Bluetooth is getting spotty, and the WiFi reception has become lousy for whatever reason. I rooted it before, using info from this forum (thanks Road Warrior), but I don't know what's relevant anymore since I last rooted this thing a year+ ago or so.
I wanted to get a replacement phone but seeing as I'm on Verizon, I need to be cautious with my phone selection because I want to be able to root the phone. That basically means the HTC 10, Samsung Galaxy S7 (presuming its janky method doesn't cause issues), or the LG G3... so I was planning on sticking with the model I already have, getting a refurbished LG G3, and save $400+ compared to the newer rootable Verizon phones.
So all that said, what should I look for? What's the current state of VS985s with respect to root-ability? Are all firmware versions able to be downgraded as I did a year+ ago on my current LG G3? Are there some versions which don't work/can't be rooted? I absolutely do not want KingRoot or any other temporary solution: I'd like it to be a permanent root.
Basically: what do I need to ask any sellers about the LG G3 I'd buy from them to ensure that I can achieve a permanent root from the phone I receive?
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Main thing, if you do go this route, is ensure it is NOT a model K. Ask for a picture of the battery compartment label (they can blur our the IMEI and stuff, but leave the model number unblurred). If it has a K at the end (such as VS985K), do not get it. You cannot flash it back to 10B as that exploit (the bump exploit) has been patched/fixed in the K models which came out sometime this year I believe.
If the model number doesn't end in K (such as VS985 or VS985W, which I believe is for the white version), then you're golden and you can flash back to 10B even if it's on the latest OTA (49A). The ONLY thing I would caution if it's been updated to 49A is, does the SD card still work without being unmounted? Many, not all, who took the 49A update started experiencing issues with the SD card constantly getting unmounted after taking the OTA. I'm one of those people. There are too many reports of this happening after the 49A OTA (the latest update) for me to believe it's just a hardware issue. And for me, flashing back to a previous version doesn't fix it, so it appears the 49A OTA might have updated something in the protected area that now affects the SD card no matter what version you are running.
Those would be my questions.
mean_liar said:
I have an LG G3, but its internal workings are dying on me - the Bluetooth is getting spotty, and the WiFi reception has become lousy for whatever reason. I rooted it before, using info from this forum (thanks Road Warrior), but I don't know what's relevant anymore since I last rooted this thing a year+ ago or so.
[/B]
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did you try the 10B TOT before deciding you need another phone?
My current phone is an LG G3 (VS985), rooted. Yes, it was downshifted to 10B to achieve root, then selectively upgraded in parts.
My current phone is a refurb model I picked up on eBay, it ran well for about a year, and now is uncharacteristically acting up. I had just assumed this was symptomatic of an internal hardware issue. Are you suggesting that reverting the firmware could somehow improve the WiFi and call performance?
mean_liar said:
My current phone is an LG G3 (VS985), rooted. Yes, it was downshifted to 10B to achieve root, then selectively upgraded in parts.
My current phone is a refurb model I picked up on eBay, it ran well for about a year, and now is uncharacteristically acting up. I had just assumed this was symptomatic of an internal hardware issue. Are you suggesting that reverting the firmware could somehow improve the WiFi and call performance?
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It's definitely worth a try. I've done it a few times now and it's fixed radio and battery issues i had.
Hello All!
I am fairly new to the site, and not too tech savvy, but I'm having some problems with my Verizon LG V10 I bought about 3 months ago.
I bought the unit from eBay for 300 dollars in new condition (a steal if you ask me), and it's been working great, but I have been having issues updating my phone.
I am aware that Marshmallow is out for the V10 on Verizon, yet whenever I click on check for updates, it always says no upgrade is available.
As most of you probably know, Verizon phones are unlocked, and I am using an H20 sim card, putting the phone in international mode. My question is that I'm wondering if that is the problem, or is there something else?
Thanks for your help
I thought all the V10's shipped with Marshmallow.
firemanb72 said:
I thought all the V10's shipped with Marshmallow.
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They actually don't.
I bought this one off of ebay, and it came with 5.1.1
I even tried the Verizon Software Updater, and thought I had it, only to find out that nothing changed, I really want to get a hold of the battery life optimization in Marshmallow
You won't get Verizon updates on another network or outside North America.
Download the kdz and upgrade it yourself
please provide kdz file working link, nowhere i can find it.
Just picked one up to replace my soon to be retired V8 Pro. Went to go and update to try and get Oreo on it and getting error message that phone is not registered yet. I have seen several threads around but nothing saying how to resolve it. AT&T has the imei updated and phone is otherwise working fine.
I bought two of these on clearance from Walmart. One updates just fine, the other has this issue. I searched for a long time and can't find anything. The one with the issue was also unable to register for the LG 2 year promise warranty, it's like LG made phones and never recorded their IMEIs. I emailed the warranty support my proof of purchase and they added it to their system but I still can't update. KDZs seem to be the only way to update these phones. LG really isn't instilling confidence in me, even with their 2-year promise. I basically only buy LG devices on clearance because of all the issues they have.
petard said:
it's like LG made phones and never recorded their IMEIs.
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Best description I've read. I sent my IMEI in with a brand new box as proof and they told me it's not in their database. What the heck?
Recently my G6, purchased in September 2017, developed a hardware problem in the power button/fingerprint reader. It's in the second year of warranty through LG Promise. I still like the G6, and since they're now bargain priced at B&H, I decided to buy a new one before returning the old one, planning to warranty the old one and keep it as a spare.
Getting warranty service on the old one was fairly straightforward with a couple of small quirks. Regular LG support doesn't handle it. Instead they transferred me to another number where the person just answered Hello, but she was pretty efficient about taking my information and promised me I would be contacted by email with instructions. Those showed up a day or two later, and after providing them with photos of the defective phone (to prove it wasn't physically damaged) they sent me a prepaid mailing label and shipping instructions, with the promise that once the tracking showed the package en route, they'd send out a replacement. Which they did.
While waiting for that, I went to register my new phone with LG Promise, and that didn't go nearly as well. First I discovered that they're cutting off registrations as of purchase date 06/15/2019. It doesn't say anything on the website about that. Fortunately I had two receipts for the purchase (long story there), and the earlier one was dated just before that. But then the website told me the IMEI was not valid. I contacted them by email for help, and they said they didn't have the phone in their system and I should wait a few days for them to validate it. It's been five days and I'm still waiting for that.
In the meantime, the replacement phone arrived. They sent me a new-in-box unlocked G7. That's actually very nice of them, since it's an upgrade, but I can't root it (no bootloader unlock available from LG) so I really can't use it and am selling it. My wife and I always have the same phone, and I want to stay with the G6 a while longer rather than buy new phones for both of us.
So the experience with LG Promise, and LG phones in general, has been a mixed bag. They seem to have some serious internal communication problems. I had the same IMEI issue when I went to get a bootloader unlock for the new phone, and it took them a week to resolve that. (Regular LG support was no help in that regard; their people are completely unaware that the developer program even exists and told me that LG never provides bootloader unlock and developer.lge.com is a hacker site.) I like the phone itself but I'm not crazy about the support and will probably switch brands next time around.
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their people are completely unaware that the developer program even exists and told me that LG never provides bootloader unlock and developer.lge.com is a hacker site.)
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Till date, they still say the same thing. ROFL