okay so my question might be a little off topic but i gave my watch at the service centre for a replacement and it's been more than 50 days now and still haven't recieved a replacement. i have called the service centre million of times but all they say is the company isn't sending a new one yet your order is approved but still haven't recived it yet...
so i even emailed them and they still haven't reverted back to me
so what should i do now ?
any way i can grab their attention ? it'll be like 2 months after 10 days
PS: the service centre is in mumbai and i myself residence in mumbai
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I'm just curious? I only have apple to compare with and they were fantastic, sent my phone in Monday, I had a new one Wednesday, now thats what I call service. I think Apple just replace rather than fix.
How does it work with Samsung? I have heard complaints about how long it takes HTC. My WiFi is having issues but if it gonna take forever to get fixed I would just live with it.
Mine took exactly two weeks. One of those weeks included a bank holiday.
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That is a bit poor, 2 weeks is a long time to be without a phone.
Are CarPhone Warehouse the Samsung service centre for NI . Might be a quicker turnaround walked in .
jje
The time it taakes to repair depends on several factors like :
1. what is the problem.
2. where they have to send it, is there a local repair shop or do they have to send it out of town.
3. Do they send it right away or wait till they have a few phones to send.
Technically they are suppose to send it right away to be repair but it does not always happen that way.
I believe repair time should be approximately 3 to 4 days.
Is there anyone experienced the RMA process in Sydney Australia? Please share?
Is there any near by ASUS support site so I can drop my Prime for RMA?
Thanks
dingotech is the Australian repair agent for them, mine is still with them, they are about 3 weeks behind according to asus.
They recieved my on the 10/05/12
started work on it on the 28/05/12 after some phone calls to their voicemail and calls to asus, i finaly got response on 01/06/12 via email:
they sent me:
Updating you on your repair; I have escalated this repair with management and requested our head technician to perform an urgent diagnosis on your unit within 1-2 business days.
After diagnosis there will be a 1-3 business day wait for parts depending on stock availability and your repair will resume to final testing stage, followed by shipping shortly after.
Estimated time of completion for your repair at this stage 5 – 7 business days.
If you have any further questions please don’t hesitate to contact our service centre via the contact details below.
i sent:
This unit in question was already put down as priority on Friday 18th of May when I called and got through and was advised it would take 5-7 business days and then on Tuesday 29th of May I tried to call left a message to get a call back and I’m still waiting for it was advised by Asus call centre that you had just received the unit that day I then looked on line at the delivery details and the unit arrived on the 10th of May.
and they responded:
As per your email below, I have escalated this repair for same day diagnosis repair. Your will receive email updates to confirm the status of repair as we proceed.
If you have any further enquiries please dont hesitate to contact our Service Centre via the contact details below.
Kind regards
Monique Armani
Support Desk
Fax 02 8745 8498
Email
Web [email protected]
www.dingotech.com.au
Address 97 Derby ST. Silverwater NSW 2128
Im sorry if like me you were expecting Australia to be better than the us, oh well.
Thanks for sharing ur experience. It is really helpful for me.
I may contact them then ask for dropping it to support centre because it is in Silverwater which is near by my house.
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they updated my rma status tonight to:
Waiting-[WB5] Wait for Repair\Test\Aging
Good luck with yours, I hope they have caught up.
Unit arrived today, 12/06/12, will see if fault is fixed
xn1337 said:
Unit arrived today, 12/06/12, will see if fault is fixed
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Click to collapse
Please update this thread or PM me if it fixed the WIFI issue.
My PRIM is working so good. The only thing is wifi is not so strong when accessing far from the ROUTER.
Unit came back with wireless working all over my house, but even with the new motherboard i have Serial Number Unknown
what sought of crap is this asus!!!
I have a suspect faulty S3 (see very deep sleep thread) and thinking of returning it. Question is, who do i return it to?
I brought it from CEX (second hand) but have a local Samsung Service centre. Will any do a straight exchange, or will they both be a pain and have to send it away?
Anybody got experience of either's returns policy?
Cheers
Not sure as Samsung may not give second user warranty .Normal to send to a service centre not exchange .
jje
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Apparently we have a samsung service centre at a Car Phone Warehouse in our town. Will they exchange there or send it away aswell?
Read what the people are telling you, first, then repeat your questions, huh?
He clearly stated (and I think he's right with that) that MANUFACTURER can limit the warranty to first user only, therefore you should go to the SELLER, who is your partner in the deal related with sec hand phone.
Of course, you can do whatever you want but don't be surprised ending with paid repair/exchange.
If CPW is still a Samsung service centre at the premises you go to they may ask a tech to look at it while you wait .
Its not going to be exchanged straight off on just your say so .
But the only real answer to your question is from Samsung .
jje
No receipt?
Ask the guy who sold you the phone if he still has the receipt. You can use it as a warranty at the shop where he bought it.
By the way, at Samsung they try to fix it first. Then if they can't, you get a new one.
Hey guys, I know that Omate has been saying that they aren't dealing with broken Omates for months from now. I was an early backer and got an Omate with a broken BT/Wifi antenna. Think it's wrong that they are filling preorders before they even fix the broken ones. They aren't able to even reply to my emails. Anyone with any luck getting a replacement?
They said that we need to wait until they get service centers in our country
I buyed Omate in shop in Czech republic, next day i have to claim them because not working microphone, shop replaced them with new .
okay so my question might be a little off topic but i gave my watch at the service centre for a replacement and it's been more than 50 days now and still haven't recieved a replacement. i have called the service centre million of times but all they say is the company isn't sending a new one yet your order is approved but still haven't recived it yet...
so i even emailed them and they still haven't reverted back to me
so what should i do now ?
any way i can grab their attention ? it'll be like 2 months after 10 days
PS: the service centre is in mumbai and i myself residence in mumbai
umair shaikh said:
okay so my question might be a little off topic but i gave my watch at the service centre for a replacement and it's been more than 50 days now and still haven't recieved a replacement. i have called the service centre million of times but all they say is the company isn't sending a new one yet your order is approved but still haven't recived it yet...
so i even emailed them and they still haven't reverted back to me
so what should i do now ?
any way i can grab their attention ? it'll be like 2 months after 10 days
PS: the service centre is in mumbai and i myself residence in mumbai
Click to expand...
Click to collapse
Don't Sweat it, it took them 2 Months to replace mine here in Delhi.
It'll be there soon.
chawlasrijan said:
Don't Sweat it, it took them 2 Months to replace mine here in Delhi.
It'll be there soon.
Click to expand...
Click to collapse
everytime i call them they're like it has been approved but manufacturer ain't providing
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