[Problem] Proximity sensor and light sensor stopped working - Galaxy S6 Edge Q&A, Help & Troubleshooting

In this morning when I've picked up my phone from the wireless charger I've got a lot of Facebook has stopped working, Dropbox has stopped working and a lot of other apps. And the proximity sensor is not working anymore, and the light sensor shows only 4lx value. I've tried to restart the phone a few times, but same problem.
I can't reset to factory settings because I really need the phone today.
So any suggestions?
L.E. I've booted in Safe Mode and it is working. So I guess it is an software issue!

vibecatalin said:
In this morning when I've picked up my phone from the wireless charger I've got a lot of Facebook has stopped working, Dropbox has stopped working and a lot of other apps. And the proximity sensor is not working anymore, and the light sensor shows only 4lx value. I've tried to restart the phone a few times, but same problem.
I can't reset to factory settings because I really need the phone today.
So any suggestions?
L.E. I've booted in Safe Mode and it is working. So I guess it is an software issue!
Click to expand...
Click to collapse
Boot to recovery and wipe cache. Problem will be solved

Related

Is my proximity sensor broken?

Ok so I noticed last night when I was on skype that once my call finished I was in a strange menu and that got me thinking about my proximity sensor.
Went into the system menu, tested the proximity sensor and yep, it's ****ed.
When I place my finger over the sensor, it's off, when I remove my finger, it's on.
Anyone have this problem or know a way to fix it without getting a phone replacement??
Ta!
ok so i went to a shop and had a play with a mini. worked as it should. went to an x10 with 2.1 and it has the same problem that i have... wtf?
odd. so i called myself at home and everything was working as it should. even though it didnt work with skype last night and it didnt work when i tried it with a friend at work...
hmmm

A bunch of sensors not working. What gives?

I was on the YouTube app and it wouldn't auto-rotate, so I tried seeing if other apps would auto-rotate, and they didn't. After downloading an app to test it, apparently my accelerometer, gyroscope, and magnetic field sensor don't work. (AndroSensor just says "waiting for event"). When I turn on GPS, it detects where I am, but just spins around randomly, not knowing what direction I'm holding my phone.
I did a factory reset and rom flash a few days ago. Not sure if that's what triggered it, but I know it was working fine before that.
What should I try doing to fix this?
for now, try rebooting. and for auto rotate there is an option in the settings app that you can turn it on of off. (make sure its on)
Rebooted a few times and checked the auto-rotate, it's enabled. No change, those sensors are still "waiting for event".
So, they all just started working again this afternoon. I really don't know how, or what happened, but I noticed that my compass was sensing my orientation in Google maps when I opened it. Weird. I was about to re flash my ROM, too
And the same thing happened again. I figure I'll just try getting it replaced. Could this be water damage? That's what I'm figuring, since I went to the beach and may have gotten some water on my phone.

Gyro Sensor Not working

I bought my S3 just three weeks back and everything up-till yesterday was fine. Suddenly starting from yesterday the motion sensors and evrything related to it stopped working e.g auto rotation, motion related games, motion detection etc...When I tried calibrating my gyro it gives the following error "Offset file missing. Try Gain". That error dnt seem to exist on Google when i tried looking it up.
Before you ask..I verified and took the following steps:
- Screen auto rotation is turned on
- Motion is turned on
- I performed a factory reset
- I tried using the command *#0*#
- turned off developer settings entirely fearing it might be messing things up.
- rebooted several times including taking out sim and battery.
- performed hard reset.
im really desperate ...any help would be greatly appreatiated...
Sounds like a hardware failure if you are on unrooted stock. Warranty repair required.
As no firmware details posted suggest factory reset then service centre is all you can do .
Its not a problem that's been posted before .
jje

Proximity sensor not working after last OTA?

So I just ran the OTA update, and since then it seems my Proximity sensor has stopped working when in a call. This means that the screen is doing all kinds of things when I'm on a call, and I've even ended up putting the phone into flight mode mid-call. It worked perfectly before the latest update, but now seems to have ceased working.
I've gone into the service test menu, and there it seems to work, as soon as I cover the sensor it goes from Off to On, but during phone calls it isn't working at all.

Dialer problem

Today when I dialed someone, the screen switched off, like when we bring it to our face, cover the sensor, tapping didnt do anything, only pressing power did bring back the screen, after that all was normal, except it wouldnt switch off the screen when the sensor was covered again
Did another call, the same, rebooted the phone but still the same. I use Dialer+, but tested with standard Phone app and the same happened, any suggestions
Yesterday all worked fine, the only apps updated yesterday where: Google, Calendar, MoboPlayer and Shazam
melorib said:
Today when I dialed someone, the screen switched off, like when we bring it to our face, cover the sensor, tapping didnt do anything, only pressing power did bring back the screen, after that all was normal, except it wouldnt switch off the screen when the sensor was covered again
Did another call, the same, rebooted the phone but still the same. I use Dialer+, but tested with standard Phone app and the same happened, any suggestions
Yesterday all worked fine, the only apps updated yesterday where: Google, Calendar, MoboPlayer and Shazam
Click to expand...
Click to collapse
Same happened calling with Whatsapp...
No one
The proximity sensor seems to work fine otherwise
I've had the same issue on seemingly random occasions. Lots of people suggested checking the proximity sensor data using AIDA64 but it all checked out fine.
Only thing that worked for me was to recalibrate the motion sensor under display settings. Hope that works for you!
gator716 said:
I've had the same issue on seemingly random occasions. Lots of people suggested checking the proximity sensor data using AIDA64 but it all checked out fine.
Only thing that worked for me was to recalibrate the motion sensor under display settings. Hope that works for you!
Click to expand...
Click to collapse
Thank you :good:
I ended up upgrading to MM and the problem is gone
melorib said:
Thank you :good:
I ended up upgrading to MM and the problem is gone
Click to expand...
Click to collapse
I had the same issue on Lollipop, I upgraded to marshmallow and it still exists. It happens at random times, sometimes the proximity sensor works fine but sometimes it kind of freezes and the screen remains off even after a phone call, I have to touch it a bit to make it respond.
Any permanent way of fixing this? Any solution would be very helpful.
masaichris said:
I had the same issue on Lollipop, I upgraded to marshmallow and it still exists. It happens at random times, sometimes the proximity sensor works fine but sometimes it kind of freezes and the screen remains off even after a phone call, I have to touch it a bit to make it respond.
Any permanent way of fixing this? Any solution would be very helpful.
Click to expand...
Click to collapse
Mine never had the problem other than that one day before I upgraded to MM, I have the phone since January. Did you try re-calibrating the sensor like Gator said
Same happened with MM, recalibrated the motion sensor under display settings, and it is working again...

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