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Hi guys,
This is my first Sony smartphone and really like its big screen !!!
However, I have got a lot of issues when connect to my bluetooth headset(either Jawbone era or Jabra supreme)
I can only manage to talk only 5-6 minutes and then i really can't hear the other sides. this problem always occur no matter what i did factory reset.
My current version of firmware is 14.1.B.0.475, still haven't upgrade to latest firmware yet since there still not available in my country.
I am heavily user for making or pick up call, so conversation via bluetooth is a must for me.
Has anyone face this bluetooth issue? and for you guys who update to the latest firmware, is this problem still exist?
Thanks in advance for you guy kindness answer
As the title says, That happen even without the phone ring. As soon as I receive a call the phone answers it.
I found some people who had the same issue with me but some aren't facing any probelm! Snokor talked about that issue and said that it happen with 13% of the phones and it would be fixed with an OTA update but is there any temporary solution for that? Because I don't trust Snokor/Don't know if they will update it or not since this is their first phone.
Note: The phone is running on 5.1 Lollipop with Spreadtrum SC7731G chipset.
same problem here with no solution so far??????!!!!!!
same problem solved
i have same problem and i solve it by update z5000-w501-l-20151216
in wifi only that was 66 mb air :good:
Hi,
Sony Xperia z2 D6503.
Bootloader: Unlocked.
Root: NOT rooted.
The device has a microphone issue. When talking on headset (not speaker) the other side hardly hears a word / does not hear at all. When phone is supported by the shoulder, the other side says the voice is "broken" (if he manages to hear).
This issue was for quite some time, only now the phone came to me. It is a phone who the owner purchased as a "Grade A used phone". The phone has no warranty.
The past few month, the phone had 23.1.A.0.726 (UK version).
Yestorday:
I've flashed via "emma tool" 23.1.A.1.28 - Microphone issue is still there.
I've flashed via "FlashTool" 23.4.A.1.264 (UK version) - Microphone issue is still there.
[Yes, Iv'e tried the "Noice Cancelling Suppression" option]
I am not sure how to root the phone because bootlader is unlocked. There is no data on the phone, so I don't care for any data loss.
I still hope there will be a way to solve the issue via software like suggested in this thread or here.
Or, a different solution, to flash eXistenZ ROM, mentioned here.
The day-today user os the phone is a ~24 old female. She is a simple user. Calls, tests, plays a few games, IM etc. Nothing special. She loves the battery life and the camera of the device. I believe that she does not really care if the Android version is 4.2 / 4.4 / 5.0.x / 5.1 / 6.x. As long as the device will work properly, she'll be grateful.
I am open to any idea, hopefully, will not need to by a replacement part (I will disassemble the phone myself, but, need to make sure what part I should purchase).
I am aware I am quite a newbie in the Android world. I have flashed many ROOMs on different devices. Used several times flashtool / adb commands (via a PC). But, I have a lot to learn and know I'll have a learning curve with the Xperia Z2.
I would love any input and guidance on how to root the phone. I don't care to downgrade to any version if it is necessary. The eXistenZ ROM is 4.4.x KitKat based on Stock 4.4.4 23.0.1.A.0.167.
How does one downgrade from 5.1 to 4.4? Should I flash the stock *.ftf 4.4 via FlashTool?
Hope the post is clear. Sorry for my English....
Thanks!
Have you tried setting microphone gain to high? Otherwise it's a hardware issue, or your microphone is blocked with dirt...
Sent from my D6503 using XDA-Developers mobile app
Tnx for your reply.
Where do I change the microphone gain? Tried googling it, but, no success.
The past few hours, I finally managed to flash eXistenZ ROM (after soft bricking the phone and other fun stuff).
The phone is rooted now (with eXistenZ ROM).
The past few days I googled and googled. Read a lot, but... still stuck :/
The mic issue seems to be a little bit better, but, far from ideal.
I have no idea what are the optimized settings with this ROM.
If any member has this ROM due to the mic issue, I would love some advice.
Feeling like I'm grasping at straws.
~~~~~
As for hardware issue -
1. My understanding is that the mic is located on the bottom-base of the phone (not under the screen).
2. What do you mean by dirt? should I disassemble the phone and clean it out? (I don't care to open it myself. I have a history of replacing phone parts. I'm not a professional, but, find my way... [a few iPhones, Nexus 5, a few Samsung devices and more).
3. If I'll need to replace the microphone, I'll purchase the part from AliExpress (I don't live in Europe or North America). I am not sure if this part or maybe this.
False alarm... My bad, I thought you didn't try the noise suppression trick.
RuffBuster said:
Have you tried setting microphone gain to high?
Click to expand...
Click to collapse
Where do I find this setting?
(Did you see my previews post on this thread?)
Thanks!
Settings >> sound & notification >> accessorie settings >> mic sensitivity
Hello,
I just received the Vernee Thor E.
There is a big problem with the phone. When I call someone he can barely hear me.
My voice is just too low even when I speak very closely to the mic. The quality is also very bad compared to the Samsung Galaxy S7 of my daughter or others phones.
I have différent phone at home: LG G3, Xaomi ReDMI S1, etc... I never had a problem like this.
Any suggestion or help
Best regards to all ready me.
Thanks
pikachu1233 said:
Hello,
I just received the Vernee Thor E.
There is a big problem with the phone. When I call someone he can barely hear me.
My voice is just too low even when I speak very closely to the mic. The quality is also very bad compared to the Samsung Galaxy S7 of my daughter or others phones.
I have différent phone at home: LG G3, Xaomi ReDMI S1, etc... I never had a problem like this.
Any suggestion or help
Best regards to all ready me.
Thanks
Click to expand...
Click to collapse
Did you receive the update please? The security patch updates May 5, 2017.
cuciu70 said:
Did you receive the update please? The security patch updates May 5, 2017.
Click to expand...
Click to collapse
Yes I dit the update
Do you have a pair of earphones with a mic? That way you can tell if it's software or hardware at least.
My Thor E hasn't had this problem, I just had a quick look at the settings to see if there is a way to turn up the volume on the mic, but couldn't find one.
pikachu1233 said:
Hello,
I just received the Vernee Thor E.
There is a big problem with the phone. When I call someone he can barely hear me.
My voice is just too low even when I speak very closely to the mic. The quality is also very bad compared to the Samsung Galaxy S7 of my daughter or others phones.
I have différent phone at home: LG G3, Xaomi ReDMI S1, etc... I never had a problem like this.
Any suggestion or help
Best regards to all ready me.
Thanks
Click to expand...
Click to collapse
I have this problem too
How to fix it?
Low mic volume during call
I've got the same problem. However the mic works fine when using WhatsApp and other internet voice calls. The problem seems to affect only regular calls. Regular calls over bluetooth handsfree and jack headphones works just fine.
Hard to say if the problem is sw or hw but the mic alone definitely works. I noticed that the volume sounds fine at the start and then gets lower.
There is another forum trying to solve this: attp://bbs.vernee.cc/forum.php?mod=viewthread&tid=1963&extra=&page=1 (change the a for h at the beginning as I can't post links as a new user ;O] )
Someone recommended to turn off and on the speaker button during a call but it doesn't fully work for me - it gets a bit better but goes high and low and thus is unusable. Tried several times on both ends of the call.
edit: someone on the other forum says the problem is sw and will be solved soon via update... I guess we will see (or not ;O] )
edit2: problem solved with firmware update Thor_E_20170615
Same problem here but the 0615 update did not solved it.... it seems that the mic volume starts fine, gets lower, then fine and again gets lower in waves... it is very annoying... does anybody have a good solution?
I had just received the Thor E and I had the same problem, I temporarily fixed it by disabling "Ok google from any screen".
Other people reported to have solved the issue by altering the volume levels with the app MTK Engineering Mode (I don't know if I'm allowed to post links to other forums, anyway if you search on google you should find something)
galloverde11 said:
I had just received the Thor E and I had the same problem, I temporarily fixed it by disabling "Ok google from any screen".
Other people reported to have solved the issue by altering the volume levels with the app MTK Engineering Mode (I don't know if I'm allowed to post links to other forums, anyway if you search on google you should find something)
Click to expand...
Click to collapse
I can confirm removing "ok google" on every page facility this solved a number of problems for me too.
Lastest update here, 0615, I've totally disabled Google Now and I still get a very low volume on calls
Thor E multiple issues
Just bough the it last week from a reputable seller I thought. Out of the box issues with first sim slot non functional, only 2nd slot took sim, meaning no extra storage.
Sound / mic issues as listed. Got 2 OTA and updated.. still same issues remained. Seller asked me to do recovery by pressing power and volume and choosing recovery. Failed as I get android with exclamation mark saying "command not found"
Seller refused return postage refund...
Found official rom on vernee site.. updated / downgraded to 20170615.. now camera issues, back camera gone, front camera upside down..
Really unhappy and clueless
I have bought the Phone in the last days, got 2 OTA and updated. I dont know before, but now I have no Sensors ( NO Compass, NO Gravity).
Today I received a new Update (Thor_E_20170704) but the same Problem.
PS: I have tried to downgrade the ROM to Thor_E_20170524, but it´s not working.
If I downgrade with Flashtool there are no Errors and it shows that all okay, but I cant boot the Phone after Flash, the Phone is pernamently off.
So I reflash the ROM Thor_E_20170615 but No Sensors. Any Solutions?
a friend of mine solved the volume problem with a factory reset.
---------- Post added at 09:04 PM ---------- Previous post was at 09:02 PM ----------
i've got another problem.
i've installed twrp and i forgot.
when i've done the update (june) it loops to twrp and recovery mode is unavaiable...
Vernee thor E
I have the same problem with this phone...
I really don't know what's wrong with that??
It´s a Firmware bug since Thor_E_201706XX
At this moment the Thor_E_20170524 firmware is the best option.
The latest OTA update Thor_E_20170704174452 is a catastrophe.
The twrp does not work anymore with Thor_E_20170704174452.
Someone is trying to fix this issue.
IMEI problem?
How do I get my IMEI back?
Enter this code in the dialer
* # * # 6813 # * # *
Enter your IMEI
Restart
Hi, big issue. Had this new phone in my hand for an hour or so, then I decided to update the firmware ... 5 minutes and then PUF. Cell dead. No way to turn the phone on. no light, no led ... nothing...
I bought Vernee Thor E about 2 months ago. It was working fine until i upgrade it. Now issue is with voice calls. Whenever a call is going on it stops my mic function, i need to switch on and off the speaker button to re-transmit my voice. It just disable my mic when i press any button shown on dialer while on call it make mic available, and it happens after every 2 to 3 minutes of call.
A2sm said:
I have this problem too
How to fix it?
Click to expand...
Click to collapse
I have this problem too is the software or hardware this is very sad thong. What can I do?.
How to fix it?
Same problem
I'm having the mic issue too. Still no fix?
Kuzx said:
I'm having the mic issue too. Still no fix?
Click to expand...
Click to collapse
I have no fix, just workaround that works for me. When calling I switch to loudspeaker and then back to normal and then mic works.
Hi,
I don't know if it's really since I've update the phone to Android 13 or not (when it's released).
But since 3 weeks, I've very poor performance during call (call shut off, bad reception, words missing, echo) and a very bad connectivity when I'm on cellular data.
For exemple, at the exact same location (my desktop), sometime I've 250Mb/s in DL and 30/40Mb/s in UP, and just after (in a minute), only 10Mb in Dl and 180KB/s in UP.
I've tested in differents configuration, 5G, 4G, HSPA, other places in my house or city, holding phone in my hand or not. Sometimes I've better performance, but sometimes also, without moving, after a very good speed test I've only 1Mb/s in DL and 10Kb/s in UP... When the connection is Low, the DL speed is enought to view a YT video, but the time to start the video is incredible because the UP speed (for the requests) is very very low...
Did you think it's possible that the update reduce performance due to a bug or something ? Anyone else have this problem ? (Apparently no...)
Thank you
You can reset network settings or change/add APN ... But did you try same sim card in another phone ,or did you try to use another sim in that phone ? This way you will know if it is a phone problem or network problem.
I've tried the network reset and in France, Orange as only one APN... I can't test with my sim in my Old XZ1 because I've switched to eSim...
I've check with another sim, the antenna of this operator is really close to me (200m instead of 800m of orange one) but the result is the same, only few Mbps or Kbps...
Also, I've used my phone for sharing Internet to my PC when I buy it in November without issues and now, approximately after the android 13 update, I've this issue...
I don't if it's possible that the antenna has damage after time (without physical damage I mean). The phone hasn't fall down yet.
TheRafal said:
I've tried the network reset and in France, Orange as only one APN... I can't test with my sim in my Old XZ1 because I've switched to eSim...
I've check with another sim, the antenna of this operator is really close to me (200m instead of 800m of orange one) but the result is the same, only few Mbps or Kbps...
Also, I've used my phone for sharing Internet to my PC when I buy it in November without issues and now, approximately after the android 13 update, I've this issue...
I don't if it's possible that the antenna has damage after time (without physical damage I mean). The phone hasn't fall down yet.
Click to expand...
Click to collapse
I have the same issue, my Xperia 5 IV phone has just back from the service. They made some software reset but it didn't help. I'm sending it again tomorrow. I think it is related to Android 13, tested with different sim cards, different settings, APN etc. Nothing helps.
Hey, have you received the new update (64.1.A.0.860) ? Have you test it ? I've the update but no more datas atm I need to wait until 5th ^^
TheRafal said:
Hey, have you received the new update (64.1.A.0.860) ? Have you test it ? I've the update but no more datas atm I need to wait until 5th ^^
Click to expand...
Click to collapse
Hi ! I haven't tried the latest update, service downgraded system to Android 12 and my phone works well now. I will wait a bit before I decide to update my operating system to Android 13. But it is a shame that Sony doesn't publish changelog, I don't know what they did...
It will be nice if you share your experience with the latest update when you get it If you manage to call and talk without problems - the sun will shine again
Hey, I've got my refresh for mobile today. So the phone call works well now, no more problem. In my house i still have love upload in 4G/5G but outside it's good now and no more fall down to some Kbps.
I still have touble with laucnhed app menu, sometimes it only show the last and no button. I think your good to keep 12, the 13 dosn't come with must have features for me !!
Edit: After some days, problem came back again, random performance, sometimes some Mbpsin UP sometime few Kbps, at the same place...
TheRafal said:
Edit: After some days, problem came back again, random performance, sometimes some Mbpsin UP sometime few Kbps, at the same place...
Click to expand...
Click to collapse
O sh...t Hmm, I also tried network settings reset, then configured APN by hand. You can try it, it is just network, you don't lose your data like during full factory reset. I understand that issue is with data, and you can still talk without issues ?
Here is the status from Sony:
https://www.sony.se/electronics/support/mobile-phones-tablets-mobile-phones/xperia-5-iv-128gb/articles/mobile/00288875
pierzowiak said:
O sh...t Hmm, I also tried network settings reset, then configured APN by hand. You can try it, it is just network, you don't lose your data like during full factory reset. I understand that issue is with data, and you can still talk without issues ?
Here is the status from Sony:
https://www.sony.se/electronics/support/mobile-phones-tablets-mobile-phones/xperia-5-iv-128gb/articles/mobile/00288875
Click to expand...
Click to collapse
I've already tried network reset (on previous update), factory reset also ^^ The issue is mainly with data, phone call work almost well.
thank you for the link I will check it !
Just for information:
Software solution for Xperia 1 IV and Xperia 5 IV sound & network problems (13 February 2023)Xperia 1 IV and Xperia 5 IV sound/network problemsIs your Xperia 1 IV or Xperia 5 IV smartphone having audio or network problems after the Android 13 software update?
Robotic or distorted noise
Interrupted sound or no sound
Dropping calls
New software update now available (version 64.1.A.0.869)We are pleased to announce that a new software update (version 64.1.A.0.869) has become available on 13 February 2023. The software fixes sound/network problems affecting Xperia 1 IV and Xperia 5 IV.
pierzowiak said:
Just for information:
Software solution for Xperia 1 IV and Xperia 5 IV sound & network problems (13 February 2023)Xperia 1 IV and Xperia 5 IV sound/network problemsIs your Xperia 1 IV or Xperia 5 IV smartphone having audio or network problems after the Android 13 software update?
Robotic or distorted noise
Interrupted sound or no sound
Dropping calls
New software update now available (version 64.1.A.0.869)We are pleased to announce that a new software update (version 64.1.A.0.869) has become available on 13 February 2023. The software fixes sound/network problems affecting Xperia 1 IV and Xperia 5 IV.
Click to expand...
Click to collapse
Download file or must we wait for OTA?
thed0cb said:
Download file or must we wait for OTA?
Click to expand...
Click to collapse
yesterday I have OTA on GLOBAL EU soft - XQ-CQ54, I recommend wait for official OTA Update.
thed0cb said:
Download file or must we wait for OTA?
Click to expand...
Click to collapse
You can check here if there is OTA or not:
Xperia 5 IV (XQ-CQ54)
The latest software and firmware versions for the Xperia 5 IV (XQ-CQ54) XperiCheck.com checks the Sony servers every 5 minutes to always display the latest information.
xpericheck.com
I hope this page is reliable
pierzowiak said:
You can check here if there is OTA or not:
Xperia 5 IV (XQ-CQ54)
The latest software and firmware versions for the Xperia 5 IV (XQ-CQ54) XperiCheck.com checks the Sony servers every 5 minutes to always display the latest information.
xpericheck.com
I hope this page is reliable
Click to expand...
Click to collapse
I have Customized EU and .869
hasztagL said:
I have Customized EU and .869
Click to expand...
Click to collapse
Congratulations Is everything working fine? Especially in case of data transfer and calls? Any issues observed ?
pierzowiak said:
Congratulations Is everything working fine? Especially in case of data transfer and calls? Any issues observed ?
Click to expand...
Click to collapse
sound is now ok. data transfer is ok. i have problem with bad quality of phone calls still.
No update for me ATM (Orange), The xpericheck is partially reliable because it's based on user participation.
So, I've finally the last update 882, it seems to be better sometime but sometime too, the same problem. 4G, 4 bars and no fu*** data transfert (DL always work but UP was completly broken).