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Yesterday i bought a HTC Hero (my first one). When i turned it on and toke a good look at the starting screen (the one that says Hero, and HTC), i found a white pixel, probably dead or something. I went back to the store to get a new phone. This was not a problem at all and i got a new Hero. Now again, when i turned on the phone and toke a good look at the black screen, i also found 2 pixels with a other wierd problem:
The pixels also turned out white when i looked at them in a specifica angle. Just to be clear, i am watching on a black screen (starting screen). If you look at the screen and not in a specific angle i cant spot the pixels directly, but when i tilt over the phone slightly they show up and are 2 little white dots.
After i found out i downloaded the Detect Dead Pixel app. This app can create a black screen, the same screen as the home screen. When i use this app to spot the pixels again they are way less visible than on the home screen... I can spot 1 of them a little bit if i look at the screen in a certain angle and i can see a little dot, but i cant see them that good as on the home screen. They are not visible on other colors, only black.
I really dont know what to do with the phone now ... does anyone know what this is? im a bit concerned. Thanks!
After a bit more research on my phone i firugred that the dots really arent that visible. Maybe its just dust under the screen? When i put on a black screen using some kind of Android app i can not spot them. If the pixel is lazy or dead it should be clearly visible on a black screen right? for the lazy one then.
Anyway, i spotted a other problem on a black screen:
A brighter spot on the top part of the screen (like someone is pressing on it a little bit). Is this a problem ? im deciding if i should return the phone again..
Well its entirely upto you mate - i dont know what contract you've taken out but you may have that phone for 2 years. If your not entirely happy with it i'd take it back while you still can.
Issues with the screens rarely correct themselves.
My first Hero had around 10 dead pixels and i got it replaced as i wasn't happy with it. I now have one with a perfect screen and i'm really happy with it!
Well i just returned to the store and got another phone. This is the 3th one, and it still has problems, even more then the previous ones ....
On the boot screen there are about 10 very very tiny white wierd points visible ... im getting a bit frustrated here. What is this with all the screen problems ? :S
looks like they got a bad batch in your shop... have you considered powering up the phone while you are still in the store? might save you same time and way...
kendong2 said:
looks like they got a bad batch in your shop... have you considered powering up the phone while you are still in the store? might save you same time and way...
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I have done that, but as i said, its only really visible in a dark room with screen brightness on 100%. I have checked the phone in the store and it just wasnt visible. When i checked the screen in a complete dark room i spotted the little things again. Looks more like dust to me =\
If your brightness is 100% you should see that one single pixel immediately.
Try making an image in paint (480*320) with a black background and a single white pixel. Open that image on your phone. The dead/lazy pixel should be just as bright as the one you drew.
Also the brighter spot is normal. It's called "backlight bleeding". Every lcd screen has this 'problem'.
They are not clearly visible, i think they are smaller then pixels, but they are countable on the bootup screen. When i tilt the screen them seem to change color (might just be dust). Green etc. I dont know what to think of it, come on. A wrong batch shouldn't be the problem if its dust, then its just a assamblation error. But 3 in a row?
I'm getting a bit pissed
It's dust or a fingerprint blocking a very small subpixel. Can't you just wipe it off? But I suspect very tiny scratches.
idk whether this is possible, but it might be dead subpixels. that would explain why they are smaller than a full pixel...
Does anyone know if that is possible? it sounds like a good explaination. Dead sub pixels could be the problem. They are smaller then pixels, but beg enough to be counted (i can count over 13). Little white dots on a 100% brightness black screen.
It must be dust, its a common question among hero owners. Most of the time the things they see is dust. It would be crazy if all new hero's have up to 10 or 13 dead pixels.
Ok well, here's what happened next:
I returned my phone again, god my cash back, bought a new one at a other store, SAME problem. Swapped it for a new one again, same problem!
Got my money back and i completely changed my mind of buying a Hero.
It is not dust. Its a perfect white dot, and definately some kind of pixel issue.
To bad..
Are you sure you're not being pixel-paranoid?
When reading all of this it sounds mostly like small dust particles under the screen. And looking at the number of phones you have tried, chances are you also got one with a real dead pixel (hot pixel, always on).
But I also think you are obsessed about it. My phone also have one dust thingy somewhere which I found just like you did (pixel tester, black screen). Smaller than pixel and less bright though.
I never notice the thing under normal use, unless I really go searching for it with a black background.
So you might make it bigger than it really is and miss out on a really nice phone.
Then again, we all have our own quality standards and its good yours is a high one!
I have had a tiny dead pizel since I bought my phone. Only really see it on the bootscreen.
I was always more bother by the light you can see coming from under the keys at the bottom and near where the lcd meets the keys.
I also have 3 dead pixels but they aren't that irritating.
I also discovered them when booting up the phone, but for me, they are sea blue (all three)
Maybe it is 2nd hand stuff HTC uses on their phones?
i have about 7 or 8 dead pixels too. it doesn't bother me too much anymore... only notice it in a completly dark room on the boot up screen... probably a common problem with the lcd screen the hero uses
All Hero's have this, or will have it inevitably:
The screen does not connect fully; there is a rubber-border between the glass and the metal frame surrounding the screen.
Look from the right angle, and you can see that there is a small 1/10th mm opening. Dust will come through here, and it will get on the screen.
HTC will wipe it off free of charge of course.
It is NOT a dead pixel; these can be seen from any angle, although the color changes a little but because of the viewing angle.
Call HTC and say you have dust under your screen, they will fix it for you, free of charge.
Hey guys. Was out and about the other day and was using my phone and as I tilted the phone down out of the glare of the sun I noticed some weird vertical lines on my screen. Each evenly spaced same colour etc.
I can not replicate the effect unless there is large amounts of light or im outside in real light. BEAR IN MIND ITS ONLY VISIBLE AT CERTAIN ANGLES.
The lines don't appear on any pictures or hinder the video. They ar only visible during sunlight.
What im wondering has anybody else got this I will say issue. Or any insight as to what it could be? If there's a problem Carphone warehouse will want to repair it and not give me a swap for a new phone. What light does anyone have to share. Or am I just being paranoid?
My Titan is exactly the same, I think its just the way the screen works and is nothing to worry about.
Hazeno said:
Hey guys. Was out and about the other day and was using my phone and as I tilted the phone down out of the glare of the sun I noticed some weird vertical lines on my screen. Each evenly spaced same colour etc.
I can not replicate the effect unless there is large amounts of light or im outside in real light. BEAR IN MIND ITS ONLY VISIBLE AT CERTAIN ANGLES.
The lines don't appear on any pictures or hinder the video. They ar only visible during sunlight.
What im wondering has anybody else got this I will say issue. Or any insight as to what it could be? If there's a problem Carphone warehouse will want to repair it and not give me a swap for a new phone. What light does anyone have to share. Or am I just being paranoid?
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I've got mine from Carphone warehouse. Haven't noticed this yet. They will replace it for you within 28 days. Else it goes to HTC for repairs. However, where did you find this sunlight? It's been so gloomy out here. BTW as mentioned above, this could be just the normal screen behaviour. The other two issues with screen that have come up so far are - the pink dot in the middle and grey keys visible on white background. Nothing back from HTC.
Hold your Titan with the screen directly facing you, at about 3/4 arms' length (as in, just sorta normally with your elbow bent a little) under diffuse light, with the phone powered up and the screen off.
Then tilt the phone backwards. As you get about 3/4 of the way back, you might see a regular pattern of thin stripes running up and and down on the screen.
They are not visible when the screen is powered up. I think it's just a normal part of the way the LCD panel works. As an analog, on my Dell Venue Pro, I could see a grid of dots under its AMOLED screen when looking closely at an oblique angle similar to as described above.
I also have a matte finish screen protector on my Titan, which might be making this more pronounced. In any case, it is absolutely *not* happening when the screen is powered up -- even in black areas of the screen.
Hmmm... Maybe it's a future charging grid.
have you guys noticed anything new in regard to htc amaze blue lines. i just go the phone a week ago and i have been noticying the same things. any new info thank.
My Titan also has these blue vertical lines, and it is seen only in daylight with screen off.
I see the same too but I thought it was from my screen protector...
So, I picked up my new V10 today, and I noticed something odd. It appears that the upper left corner of secondary screen has a problem with the Backlight. Just wanted to see if anyone else is noticing this.
It's most noticeable when the second screen is running with the main screen off, especially when there are notifications coming across, the upper left side of the screen is over-lit. Please see the attached couple of pictures for example. (The first picture is hard to see, but you can see the brighter corner on the second picture where I have an email notification). It's also noticeable when the phone is in use and both screens are on.
I'm just wondering if others are seeing this or if it's possible that I got a small defect from factory.
The secondary display does 'bleed', as mentioned in a few youtube reviews. Mine also bleeds. Apparently this is normal but definitely not appealing.
Mine does as well. Only noticed it in my pitch dark bedroom last night.
Sent from my LG-H901 using Tapatalk
It's not a defect, just part of using backlights. Look up LG G2x backlight bleed, that was a whole different ballgame, lol.
I'm only seeing that bleed in the dark until that screens dims a bit then the bit of bleed dissappears. I've never seen what you have in your picture.
QuantizedBoson said:
So, I picked up my new V10 today, and I noticed something odd. It appears that the upper left corner of secondary screen has a problem with the Backlight. Just wanted to see if anyone else is noticing this.
It's most noticeable when the second screen is running with the main screen off, especially when there are notifications coming across, the upper left side of the screen is over-lit. Please see the attached couple of pictures for example. (The first picture is hard to see, but you can see the brighter corner on the second picture where I have an email notification). It's also noticeable when the phone is in use and both screens are on.
I'm just wondering if others are seeing this or if it's possible that I got a small defect from factory.
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Yours looks very excessive. In normal viewing conditions, the backlight should not ever be that noticeable. The only time I ever see the backlight on my V10 for the secondary display is in a completely dark room when the screen lights up a little bit because the phone was moved or something. But in this case, the backlight is leaking into half the screen because of how backlight bleed works in an LCD - i.e. it is not a hotspot like you have.
When I got my first V10, it had a hotspot in the upper left corner of the main part of the display. I noticed it immediately but wasn't sure if it was a defect or not. Compared it to the demo model and the salesman agreed, so we swapped it for another V10 right on the spot - no issue now, the screen looks beautiful and the secondary display and notification bar blend PERFECTLY into the bezel during use. It nearly looks AMOLED unless in complete darkness. I would swap your phone ASAP.
Mine does to in a dark room but once it dims the second time when screens off its hardly noticeable. Not what OP has though.
Nothing like that on mine either.
I did notice a very faint glow on the top right of mine but this is as others mentioned...Only barely visible and only in pitch darkness.
What you showed on the top left doesn't seem "normal" at all. +1 on swapping it out. I'd say that's excessive and a defect.
Sent from my LG-H901 using Tapatalk
Nitemare3219 said:
Yours looks very excessive. In normal viewing conditions, the backlight should not ever be that noticeable. The only time I ever see the backlight on my V10 for the secondary display is in a completely dark room when the screen lights up a little bit because the phone was moved or something. But in this case, the backlight is leaking into half the screen because of how backlight bleed works in an LCD - i.e. it is not a hotspot like you have.
When I got my first V10, it had a hotspot in the upper left corner of the main part of the display. I noticed it immediately but wasn't sure if it was a defect or not. Compared it to the demo model and the salesman agreed, so we swapped it for another V10 right on the spot - no issue now, the screen looks beautiful and the secondary display and notification bar blend PERFECTLY into the bezel during use. It nearly looks AMOLED unless in complete darkness. I would swap your phone ASAP.
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Thanks for the feedback everyone, it turns out that it was not normal. Just rolled back in from the T-Mobile store. Took it in, expecting to be met with some resistance when requesting a replacement. To my surprise, they immediately agreed and replaced it!
The replacement does not have this issue. Glad to get that taken care of, really my only major gripe so far is gone.
Glad to hear it! Happy endings are the best.
Sent from my LG-H901 using Tapatalk
Good to hear as well.
So there is no more light bleed on your second screen or it just isn't as pronounced as before?
I have some. The tiniest bit. In a dark room. Totally acceptable. I think this second screen is sexy as all hell
From reviews I knew there was a light leak issue. However, it does annoy me. I wish there was none at all our at least give us the ability to change the brightness. That being said, I initially thought the second screen would be dumb but now I can't imagine being without it. Switching between apps is so much easier now.
---------- Post added at 05:01 PM ---------- Previous post was at 04:19 PM ----------
Can you try pushing a notification to yourself, while the screen is off and snapping a picture like you did in your first post? I'm curious to see what it looks like because when my screen is off and I get a notification with a white background it's bright on the left corner just like your picture.
I have the same issue on white notifications. Annoying but considering first gen of this type of display...if in future models I'm sure they will have a higher quality one in future.
Sent from my LG-H901 using Tapatalk
Went to the T-Mobile store to compare my phone to the display model. After playing with the phones I could see that my second screen display was in fact brighter on the left edge than the display model, so I'll be exchanging mine as well. Hopefully, I get a better one but at the moment I'll have to wait, since they are sold out. It was such a pain in the ass to get the sales associate to see the difference. Unfortunately, she couldn't but when she called someone else over they agreed that it was brighter.
I started a new thread about the dimming of the second screen(probably shouldnt have after reading here). Has anyone figured out how to make the display brighter again with the screen off? I can hardly see it in a lit room..
Thankfully the set I have (HK Dual Sim V10, H961N) has very very slight, almost unnoticeable bleed for the 2nd screen
I exchanged mine yesterday. That top left of BOTH screens was horrible. We went through 5 devices and every single one had some sort of bleed. I picked the one that had the least, and none on the main display. I'm sure LG will revise the HW and fix the issue but anytime you pick up a device with new tech expect some sort of issue.
Mine bleeds a little, but I really don't care.
Hello again everyone,
Today, I cleared my desk, opened up my light and decided to go ahead and apply a screen protector on my brand new Samsung Galaxy S6 Edge. As I was cleaning it and preparing it I noticed something worrying on the screen. The screen panel (under the glass) doesn't seem to be fully flat and flush. On the right side of the panel I noticed a little "wrinkled line" (quite long one, it's length is 70-80% of screen's length) that can only get noticed under direct light and at an angle. It's really hard to see it but you can see it. I also managed to see it when I put a white color image on my display and turned the brightness to maximum. It was visible again at an angle. You could see that a part of the panel is not fully flat but wrinkles slightly. So, what should I do?? Is it normal or I should go ask for a replacement? I guess will be quite a pain to show them, too. Are panels normal to be like that? If you try check yours try to put it on your desk and open up your desk light (it's easier to see with yellowish light and not modern white LED ones but still) and then check your screen panel at different angles.
Below I got some pictures pointing that.
http://prntscr.com/bbtdtm
http://prntscr.com/bbte2s
http://prntscr.com/bbtedl
http://prntscr.com/bbteod
http://prntscr.com/bbtet8
Thanks
UPDATE: I went it to a local official Samsung Service and they told it's fine. No problem at all. So this may be normal. I'd like to hear your thoughts too. If you try to check yours tho beware that it's not that easy to see, u gotta get some good lighting and the angle.
Last night I had no problems with the display, but when I woke up this morning I could barely see anything on the screen due to it being mostly white (like a blur or shadow), and also full of black vertical lines. I haven't dropped or soaked my phone, so I can't think of any reason why this would happen so all of a sudden. I've taken out the battery once, and it seemed to improve a little bit. When the phone is locked and only the black background and the clock is visible I can see a single white line going along the middle, but when I'm using the homescreen it's covered in thin black lines and occasionly colors that look a little like northern lights (I can't find any better way to describe it). Then the screen will occasionally 'white out' and it's impossible to read anything. I've had the phone since March, and haven't had any problems like this previously.
I'm sure the warranty covers this, but I'm hoping there's a way to fix it without sending it in and being without my phone for several weeks. Any suggestions?
Nwah said:
Last night I had no problems with the display, but when I woke up this morning I could barely see anything on the screen due to it being mostly white (like a blur or shadow), and also full of black vertical lines. I haven't dropped or soaked my phone, so I can't think of any reason why this would happen so all of a sudden. I've taken out the battery once, and it seemed to improve a little bit. When the phone is locked and only the black background and the clock is visible I can see a single white line going along the middle, but when I'm using the homescreen it's covered in thin black lines and occasionly colors that look a little like northern lights (I can't find any better way to describe it). Then the screen will occasionally 'white out' and it's impossible to read anything. I've had the phone since March, and haven't had any problems like this previously.
I'm sure the warranty covers this, but I'm hoping there's a way to fix it without sending it in and being without my phone for several weeks. Any suggestions?
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Of coarse you dont want to hear it,But I would warranty it The screens have retention problems but I dont think I have heard of one going that bad.
Try to boot to recovery or download mode and see if its the same and or phone off and charging. If so Its a total issue in device.And not just when OS is booted.