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my girlfriends heros touch screen has stoped responding for instance if i press menu i can press scenes but while im in scenes and select a new one i cant press done i have to use the scroll ball... anyone had anything like this??
any help greatly appreciated
thanks
It happened to mine, the only thing you can do is send it back. It sucks but the screen is faulty.
Send her round with it........... I'll see if I can help
Seriously though, buggered screen I'm afraid..
Had the same problem. Sent it in for a repair and got it back in 10 days.
I've got the same problem!!! I used to say that it was the best phone I've ever used but my mind is changed! :S
Same problem here. I can type with the top and middle of the screen, but the bottom is less responsive/sometimes non-responsive, and backspace doesn't work. Dave Hagenaars: Did you have to pay for the repair?
Aslong as it's under warranty HTC will repair it for nothing. It seems it's a fairly common fault. It come's back with a sticker asking you not to leave the phone in your pocket whilst sat down. Bless them.
liam08 said:
Aslong as it's under warranty HTC will repair it for nothing. It seems it's a fairly common fault. It come's back with a sticker asking you not to leave the phone in your pocket whilst sat down. Bless them.
Click to expand...
Click to collapse
same problem here, i need put it back everything to stock before going to t-mobile shop. did u go to t-mobile shop or u just called them? thanks in advance
My touchscreen works fine when holding it upright, but when the phone is laying down it gets really unresponsive. Anyone else having this issue?
Since it works sometimes, I'm guessing it must be software issue...
Hey,
Sometimes my HTC Hero acts weird.
Sense starts to jump between 2 screens (as if I'm constantly giving it input) when I'm doing nothing.
Also sometimes a press anywhere on the screen makes the phone think I'm pressing something at the bottom.
And last but not least, sometimes when I try to type something I lose the function of both the bottom left and right part of the screen, meaning I can't use backspace, the L, P, A and other various keys that reside there.
Does anyone also have these problems?
Is this hardware related or can I hope that this problem is solved with the 2.0/2.1 update?
Mine does the same
It happens to me as well, and i bought it abroad so no repair for me
Also - mine does the CRAZIEST thing - i can move the screen without touching it!! This is crazy - i just hover the finger above it and i can move the desktop left to right ("feature" only available when teh screen starts to jerk around)
I have no idea what to do - it drives me crazy - all my presses are wrong, and some dont work at all!!
I have figured a "way" to make it normal for a while, i just press the end key to close the screen and then turn it on again and it kinda, kinda, works again.
anybody there knows whats is the fault? if its software or hardware?, anyway i sent mine for repair and still waiting.
It's a hardware issue, no doubt. I have experienced all the issues described in the last 3-4 posts. Will have to send it in for repair after christmas - but I'll probably have to get back to the original firmware first.
percypogi said:
same problem here, i need put it back everything to stock before going to t-mobile shop. did u go to t-mobile shop or u just called them? thanks in advance
Click to expand...
Click to collapse
Got it from phones4u mate. Took it in.
if you have a screen protector sticker try changing it, I did so and did make real difference
msehome said:
if you have a screen protector sticker try changing it, I did so and did make real difference
Click to expand...
Click to collapse
well i took off the screen protector, and still pretty the same issue. anyway but now atleast it's under repair. so waiting for the phone i hope to get it before xmas.
I have a dead spot around the O and L key when typing messages in the landscape position.
Should I back-up my phone and remove all private data when getting it repaired?
had a sticker - same thing
i removed mine as well - and same thing.
talked to HTC - but they dont have a repair place in Israel - so i will have to send it abroad to the UK maybe for repair.
I still dont understand - if this is a hardware issue - how does it fix it for a short while when i press the "end" key, and re-open the phone.
if the hardware was defective it should always happen and wont be "fixed" for a short while.
Same problem, dont believe it is hardware
Got the same problem when i update to another rom LOX or Hikari.
Wiping and going back to Modaco 3.0 and everything is perfect again. Have the feeling that it has also something to do with the radio images
Maybe also something to do in which order the roms and radio's are updated. Still testing but got the same problem. Reverting back to my modaco 3.0 nandroid and everything works again.
For me this is the stable version where the bottom line works:
Firmware: 1.5
Radio: 63.18.55.06EU_6.35.06.18
Kernel:2.6.27-mck-teknologist-1.9
Build:Modaco Custom Rom 3.0 Core, SSH
Softwareversion:1.0.0A6288
Gdoll said:
Got the same problem when i update to another rom LOX or Hikari.
Wiping and going back to Modaco 3.0 and everything is perfect again. Have the feeling that it has also something to do with the radio images
Maybe also something to do in which order the roms and radio's are updated. Still testing but got the same problem. Reverting back to my modaco 3.0 nandroid and everything works again.
For me this is the stable version where the bottom line works:
Firmware: 1.5
Radio: 63.18.55.06EU_6.35.06.18
Kernel:2.6.27-mck-teknologist-1.9
Build:Modaco Custom Rom 3.0 Core, SSH
Softwareversion:1.0.0A6288
Click to expand...
Click to collapse
I have a similiar problem on my Hero. Did you find a solution to it?
What's weird is that it isn't constant. It comes and goes.
But when flashing the cya mod with 2.1 my phone was stuck on the enter sim card code screen.. Could not press OK to continue.
This sucks... out of the blue my touch screen went all kinds of screwy on me. I'm gonna list everything that is going wrong...
1. When sending a text I can see the letters along the bottom of the keyboard scrolling back and forth really fast, as if I'm dragging my finger across it.
2. When on any of the home screens, it's acting like I'm pinching it, like the new sense screen selector thing keeps zooming in and out but I can't select anything.
3. I can't select items on any of the home screens, it is action like I have my palm resting on it or something...
4. When I select something on a menu, it acts like the input is a couple of inches below my finger (i.e. I select power off, it selects turn off mobile network)
If I press the power button to turn off the screen, I can press it again and ulock it, I have full functionality for about 5 seconds, then it freaks out again. This seems to be consistent, however annoying to have to do this all the time to send a text message.
This first happened while using the latest ChronosDroid ROM (CronosDroid_2.1.2), I reflashed with VillainROM 12.0.0 twice, and once with the newer RCMixV10, the symptoms are the same accross all ROMs, the only similarities is that they're all v 2.1 with Sense. I did a wipe of everything before each install.
I am going to try going back to v2.0 with some other ROM (probably SenseHERO-2.1-090610-B5, cuz I liked that interface...) I'll post back if that fixes it... If it doesn't, what can I do? I really like this phone, I hope it's not busted...
***Edit***
Purchased new digitizer and replaced it, all is back to normal.
I had this problem with cronos froyo, wiped everything and flashed fusion rom 6.1.1 and hey presto, everything was fine. Try it it may work for you aswell if not, something more sinister may be at work :$
Sent from my HTC Hero using XDA App
I'll give that a try. I had flashed to that version before to test it out, but that was before the screen was all messed up. I used the hard OCed version to 710, I'll try the SOC version this time and see if I have better luck.
I did flash with the aforementioned sense hero, and it is still a little bit messed up, but it doesn't seem as bad... I wonder if the OC from the Froyo is partly to blame. This is just so random... That is the only link I can think of. If the Fusion 6.1.1 is the cause, how can I make sure the CPU is back at it's default frequency? I never use any OC tools...
K, response is a little better but still jacked. I think I have a nand backup thing from before I installed Froyo, I've never had to restore a backup before, is it a bad idea to restore a backup from v2.1 on a 2.2 ROM? Or should I restore the backup and reflash to something else?
Restoring to a 2.1 from 2.2 will be fine mate, which Rom is the 2.1 you have as nandroid restore?
Sent from my HTC Hero using XDA App
Unfortunately this is a hardware problem. I have the same problem and after searching for a solution, I understand that this is something about display's touch part and you have to return it to HTC to change it.
In my country there is no valid HTC center and I cannot trust lcal repair shops so I have to deal with it and change my beloved hero in near future.
But for now, after installing different ROMs I find out that the best keyboard is default HTC sense keyboard and I dont know why. Currently I've installed Froydvillain 1.2.2 and use HTC_mod keyboard and it almost works for me with a bit struggle.
daashali said:
In my country there is no valid HTC center and I cannot trust lcal repair shops so I have to deal with it and change my beloved hero in near future.
Click to expand...
Click to collapse
Just do this yourself. You can buy the touch window off eBay for £25, and replacing it will take 20 minutes - see youtube for videos.
Have had same problems which then lead to the bottom 1/2 to 1cm of my screen becoming completely unresponsive. I managed to get my screen back to perfect working order without replacing it at all as this seems to be caused by the screen slightly coming away from the frame.
I detailed how i sorted it in this thread:-
forum.xda-developers.com/showpost.php?p=7710742&postcount=99
I had this problem with CMH-1.4.3 (Vanilla). I did a nand restore to VR12 but the same happened. Then I realised that the screen was a little up from his "standard" position let's say, if the screen is normally like this
______ <-screen
mine was slightly up (diagonally) at the top
_____-
I pressed the two upper corners of the screen with my fingers and everything went back to normal
Try this first, and then if you want, the Hairdryer solution
to all guys having the same issue, did you guys try to fully wipe & re partition your sdcard? try it & let see it still having same issue. best try do a clean flash of rom.
wrong forum
this is about developpement
thantos2024 said:
Have had same problems which then lead to the bottom 1/2 to 1cm of my screen becoming completely unresponsive. I managed to get my screen back to perfect working order without replacing it at all as this seems to be caused by the screen slightly coming away from the frame.
I detailed how i sorted it in this thread:-
forum.xda-developers.com/showpost.php?p=7710742&postcount=99
Click to expand...
Click to collapse
Interesting indeed. I did not see that my screen was raised at all. I have formatted, used a new microSD thinking it could be anything. When the screen goes wonky, I can set it on the table and it will continue to type in random characters until I hit the power button.
This isn't isolated to one area of the screen though, and pressing the phone together making sure the screen isn't raised does nothing to fix it. I think the digitizer is just going on vacation. Laying it down, it will keep typing in letters, if I hover my finger about 1 cm from the screen it will sense that my finger is there and interrupt the auto imput fuction that has been enabled, but doesn't stop it permanantly until I press the power button and unlock it again, then it all starts over.
I've taken the device apart and reseated everything and it didn't help. I think I'm going to take a chance and order a new digitizer from eBay. I really like this phone, don't want to have to get a new one.
zorxd said:
wrong forum
this is about developpement
Click to expand...
Click to collapse
I didn't see a support forum. Is there a better place to ask about this kind of thing on the Hero? I thought it was a software problem, which is why I posted here.
p0wd3r said:
I didn't see a support forum. Is there a better place to ask about this kind of thing on the Hero? I thought it was a software problem, which is why I posted here.
Click to expand...
Click to collapse
Maybe this section:
Hero, G2 Touch Q&A
For all your questions concerning the HTC Hero, T-Mobile G2 Touch
Click to expand...
Click to collapse
http://forum.xda-developers.com/forumdisplay.php?f=511
[FIXED]
zorxd said:
Maybe this section:
http://forum.xda-developers.com/forumdisplay.php?f=511
Click to expand...
Click to collapse
Ah, thank you. Again wasn't sure if this was a bug in the rom, or I screwed up the hardware or something.
On a lighter note, I ordered a new digitizer from eBay for $65, got it in today and replaced it and it's back to 100% functionality!!!! w00t!! Thank you all for your help and suggestions, XDA is the best thing to hit mobile phones since the wheel! I'll update the title of the first post to notate that it is fixed.
Sorry guys..I think this is my first post here..I tried to make I resarch on my prob but I haven't find nothing similar (correct me if I am wrong..)
By the way I was using Dutty crem de la crem for a month with no prob after that the following issue came up:
Once my phone is on if I keep it pressed the power off button the page with power,lock screen or terminate data options show up but at this point the touch screen is freeze doesn't work...only thing I can do is repressed the power button, switch off the screen and re and press for example the "answering" button and I can unlock the phone (in this case the touch screen is operable)
Same thing if is the phone is in locked and I press the power off button I can not operate the touch screen (and unlock the phone) and again...only thing I can do is repressed the power button, switch off the screen and re and press for example the "answering" button and I can unlock the phone (in this case the touch screen is operable).
I tried the following:
-change the rom to last energy and dutty v11,change couple of time the radio version, format the memory card,operate the phone without sim card and memory card but no change.
Last I installed the original rom from HTC...and still the problem persist...I start to think is something related to the hardware..could be???
Any idea?
Other question why after I installed the original rom I can still see the hspl 2.08 if I switch on the phone keeping the volume down?
Thx guy!
lane2m said:
...I start to think is something related to the hardware..could be???
Any idea?
Other question why after I installed the original rom I can still see the hspl 2.08 if I switch on the phone keeping the volume down?
Thx guy!
Click to expand...
Click to collapse
it has to be hardware if the problem occurs with different roms / radios. (a different though similar problem happened with me- eventually it all stopped working.) i would try to return it...
no matter what rom you have you can enter bootloader (like you said with volume down) and see what spl (or hspl) you have. if you flashed the original rom from your pc hspl will still be there; if you flashed from your sd card it is likely back to spl.
cheers.
yep it's a hardware problem. i know because this just happened to me last week, except that the start menu would pop up instead... i did multiple hard resets but nothing. t-mobile said it's a common issue with our phones though your the only other case of this happening that i know of... other than me lol. you'll have to get a new leo
so if I have properly understood your verdict is to flash original rom from the SD and return the phone to HTC get it fixed (it is obviously still under warranty!!),,,right?
How strange.
My HD2 has just started to do the exact same thing. When WinMo boots the screen works fine but when it has been in standby and i press a key to waken it up, the screen does not respond.
I have done a hard reset also and it is still not playing up.
Looks like i'll need to call the insurance company.
lane2m said:
so if I have properly understood your verdict is to flash original rom from the SD and return the phone to HTC get it fixed (it is obviously still under warranty!!),,,right?
Click to expand...
Click to collapse
yes.
flashing from the sd should get rid of the hspl so all should be back to normal (i would double check though with a quick launch into bootloader...)
good luck!
damn I have the same issue right now. i thought it might have been a bad rom that i flash. i have to reset my phone every time i want to you use it. I cracked my screen so I don't know if that would void any mfg warranty on it.
Sent my handset to HTC on 8th Sept. Got it back on 28th Sept with new screen and new outer case which had a few chps and scratches.
All working fine again. Long time to wait tho. A day off 3 weeks
I am having this exact same problem. I had a feeling it was the hardware after it started doing it in Windows as well as Android. If we didn't purchase the insurance from T-mobile do we send the phone back to HTC via our T-Mobile store. I have had the phone for about 6 months now. Is it a costly fix?
Hey guys, so I just updated my att galaxy s2 via kies to android ICS however after that I've ran into some problems.
After updating however I encountered a period where the screen went black and the phone kinda just died on me. After restarting I began to encounter some problems. For some reason, whenever the phone goes to sleep and and then wakes up, my screen gets flipped upside down and the screen gets really bright. Despite that, I still have to press the screen like usual. Which means that if the call button is at the top after flipping, I still have to press the bottom of my screen. Also the screen isn't perfectly flipped and there is space above the top bar.
However, the phone does work fine on bootup, and only fails after it sleeps. Also, very recently my phone just went through a screen repair after the screen cracked under the glass, but otherwise that I have no clue what's going on.
Is this just a poor repair and a hardware problem or is their another problem here?
Also I've tried a factory reset and that didn't help.
Thanks for any help you can give.
(Hopefully I got the right board)
Kovath said:
(Hopefully I got the right board)
Click to expand...
Click to collapse
considering this board is all about CUSTOMIZING devices... I dunno about that. Maybe try the AT&T site?
Maybe one of our divas will be kind enough to help anyway.
Yes, I mean divas, also referred to around here as devs. I <3 u all!
Clay
Sent from my SGH-I777 using XDA
Yeah I kinda got that gist =P
but, after searching through the web, there weren't really a lot of sites that I came across detailing about my problem, but this was one of the sites that came up a lot so I was just hoping if anybody, just anybody could help me out with this.
Kovath said:
Hey guys, so I just updated my att galaxy s2 via kies to android ICS however after that I've ran into some problems.
After updating however I encountered a period where the screen went black and the phone kinda just died on me. After restarting I began to encounter some problems. For some reason, whenever the phone goes to sleep and and then wakes up, my screen gets flipped upside down and the screen gets really bright. Despite that, I still have to press the screen like usual. Which means that if the call button is at the top after flipping, I still have to press the bottom of my screen. Also the screen isn't perfectly flipped and there is space above the top bar.
However, the phone does work fine on bootup, and only fails after it sleeps. Also, very recently my phone just went through a screen repair after the screen cracked under the glass, but otherwise that I have no clue what's going on.
Is this just a poor repair and a hardware problem or is their another problem here?
Also I've tried a factory reset and that didn't help.
Thanks for any help you can give.
(Hopefully I got the right board)
Click to expand...
Click to collapse
There are alot of things that could go wrong when flashing ROMs.
All of the custom ROMs here have built in safeguards which allow users to recover from issues involved with flashing. The same cannot be said about stock builds.
Unfortunately, your options are limited if you're going to stay stock. You can either try a factory reset and re-installing the update via KIES or you can call AT&T. That's pretty much it.
Personally, i'd Mobile Odin a rooted package with CWM and start flashing some of the wonderful work the developers have graciously allowed us to partake.
BROKKANIC said:
Personally, i'd Mobile Odin a rooted package with CWM and start flashing some of the wonderful work the developers have graciously allowed us to partake.
Click to expand...
Click to collapse
OP, I agree with the sentiment here, but you can't use mobile odin until your are already rooted. One option you could follow the guide linked in my signature to root the phone and go from there.
My personal suggest is that if you're running stock ROM, updating an official stock ROM and having problem, I call the provider for help.
My download and install went fine but I incounterd some unusual problems afterwards. My phone doesn't always keep a data signal while browsing the internet and a phone reboot makes it return. Setting browsers home to Google instead of default AT&T doesn't stick. I also had few dropped calls and very low signal bars in status bar at my house which gingerbread gave me full ones.
same here
Kovath said:
Hey guys, so I just updated my att galaxy s2 via kies to android ICS however after that I've ran into some problems.
After updating however I encountered a period where the screen went black and the phone kinda just died on me. After restarting I began to encounter some problems. For some reason, whenever the phone goes to sleep and and then wakes up, my screen gets flipped upside down and the screen gets really bright. Despite that, I still have to press the screen like usual. Which means that if the call button is at the top after flipping, I still have to press the bottom of my screen. Also the screen isn't perfectly flipped and there is space above the top bar.
However, the phone does work fine on bootup, and only fails after it sleeps. Also, very recently my phone just went through a screen repair after the screen cracked under the glass, but otherwise that I have no clue what's going on.
Is this just a poor repair and a hardware problem or is their another problem here?
Also I've tried a factory reset and that didn't help.
Thanks for any help you can give.
(Hopefully I got the right board)
Click to expand...
Click to collapse
I just got my screen replaced and have the exact same problem, factory reset did not help either.
Did you managed to fix it?
Any help would be greatly appreciated
About a week ago, maybe less, my xperia mini pro (gingerbread) notification led stopped working even when charging the phone. Thinking it was a software problem, I decided to factory reset it. It didn't solve the problem and I decided to just move on with my life since it isn't that important to me. With a then totally "empty" phone i updated it to ice cream sandwich just for the heck of it. Everything went fine until today.
When I wanted to unlock my phone to check if I had a text message, all it showed was a backlit screen with black on it. The back and menu button also lit up. When somebody called, the ringtone would ring but the screen stayed black. Took the battery out to turn it off and tried to turn it on again. Same thing happened, tried it few more times but nothing changed so I gave up. It didn't even display the sony logo when turning on.
A few hours later, when I try to start it again, it vibrates for a short time, then shows a backlit screen with black on it. Then it goes dark and after a few seconds lights up again. This goes on as an endless loop.
I have tried the SEUS tool. It told me my phone was updated but i tried to reinstall ice cream sandwich anyway, but it failed. And everytime the screen would lit up, the computer would make the sound when a usb is inserted; and when it would turn dark again, the sound when a usb is removed could be heard.
As I can't get into the recovery mode or any other mode I am at a loss on what I can try next.
At first I thought it might be the flex that was the problem but now I'm not so sure anymore.
The FUNNY part is that it happened today, TWO days after the 1 year warranty ended.
What options do I have?
Hope anyone can help me.
kittymeow said:
About a week ago, maybe less, my xperia mini pro (gingerbread) notification led stopped working even when charging the phone. Thinking it was a software problem, I decided to factory reset it. It didn't solve the problem and I decided to just move on with my life since it isn't that important to me. With a then totally "empty" phone i updated it to ice cream sandwich just for the heck of it. Everything went fine until today.
When I wanted to unlock my phone to check if I had a text message, all it showed was a backlit screen with black on it. The back and menu button also lit up. When somebody called, the ringtone would ring but the screen stayed black. Took the battery out to turn it off and tried to turn it on again. Same thing happened, tried it few more times but nothing changed so I gave up. It didn't even display the sony logo when turning on.
A few hours later, when I try to start it again, it vibrates for a short time, then shows a backlit screen with black on it. Then it goes dark and after a few seconds lights up again. This goes on as an endless loop.
I have tried the SEUS tool. It told me my phone was updated but i tried to reinstall ice cream sandwich anyway, but it failed. And everytime the screen would lit up, the computer would make the sound when a usb is inserted; and when it would turn dark again, the sound when a usb is removed could be heard.
As I can't get into the recovery mode or any other mode I am at a loss on what I can try next.
At first I thought it might be the flex that was the problem but now I'm not so sure anymore.
The FUNNY part is that it happened today, TWO days after the 1 year warranty ended.
What options do I have?
Hope anyone can help me.
Click to expand...
Click to collapse
Try flashing a stock Firmware using Flashtools(if you don´t know how look at Tutorials Section)
If it doesn´t help, then is a Hardware Problem
That's really hard that the warranty just ended. Maybe you could ask a local carrier if sony would be so nice to repair it under warranty because I think it is a hardware problem and if your bootloader is locked and you never rooted and tried some things, don't try to flash the stock rom first, better ask sony :good:
If they won't do it, flash stock gingerbread rom and try to boot it again. But as you tell it it's hardware related
mihahn said:
That's really hard that the warranty just ended. Maybe you could ask a local carrier if sony would be so nice to repair it under warranty because I think it is a hardware problem and if your bootloader is locked and you never rooted and tried some things, don't try to flash the stock rom first, better ask sony :good:
If they won't do it, flash stock gingerbread rom and try to boot it again. But as you tell it it's hardware related
Click to expand...
Click to collapse
I was hoping it isn't hardware related, but you're the 3rd person now who told me that it is. I never rooted or anything, so I'll just go to the sony service center then. Hopefully they'll be so nice to give a little extension of the warranty. Hahah.
Thank you for replying.
The solution is Getting Flashtool,installing ADB Drivers,Downloading stock Firmware and flashing.
But if you don't want to try,Taking it to SONY would be the solution.
If your warranty is over,then the service center guys charge a lot :crying:
Goodluck :good: And you could ask an experienced guy in your area to help you flash!
:good:
How is it that you have only a one-year varranty? The carrier varranty is usually one year only, that is true, but the manufacturer varranty, at least in Poland, is 2 years mandatory. And it's written in varranty papers included in the box
Double check before you pay
Take out your battery fir a while
Then try to install a proper kernel and flash a stock rom with flashtool
Sent from my Live With Walkman using xda premium
Graveir said:
How is it that you have only a one-year varranty? The carrier varranty is usually one year only, that is true, but the manufacturer varranty, at least in Poland, is 2 years mandatory. And it's written in varranty papers included in the box
Double check before you pay
Click to expand...
Click to collapse
Those are the advantages of being in the EU, which made it mandatory to have 2 yrs of warranty (1 by builder 1by re-seller i think), that doesn't work outside
I had the exact same thing happen to me. It happened a couple of weeks after I upgraded it to the official ICS. First I thought it was a hardware problem since my phone had fallen the previous day. I decided to try and do a software repair via PC companion which didn't help.
So, further convinced that it was a hardware problem, I brought it to the shop where I got the phone (it was still under warranty). They simply downgraded the software to GB. Problem solved.