It happened... to ME!
I've been seeing these threads and MEANING to prepare - but never did and then it happened. Don't make my mistake, do your research now and be ready for the inevitable. Backup everything now and if you already backup, check to be sure that all your connections are still in place. I want to share as much info as I can at this point to hopefully help someone out of a pickle down the line.
First, the answer is yes, my phone bootlooped about 1 week out of warranty - this is systematic and too common to be a coincidence. Not happy with LG/Verizon, someone is responsible for this. Luckily, you have options.
Option 1:
You can go directly to LG and I've heard that they have extended the warranty for this issue. I entered my IMEI and sure enough the site confirmed that I was eligible for repair. Quoted 1-2 weeks but I did not go that route. If you'd like to though, here is the site - https://www.lgmobilerepair.com/request_repair
Option 2:
The extreme temperature "fixes" kind of maybe might work for you. If you didn't prepare and you're panicking, there might be a little hope. First thing you'll hear is freezer. Place your phone in a ziploc bag and then in the freezer for 15 to 30 minutes. Keep in mind that when you remove it, as it thaws out the condensation builds and you're phone will feel wet - felt very risky and didn't do a thing for me. Next thing you'll hear is extreme heat and you'll see some overkill that involves removing your motherboard after removing layers and layers and layers of phone parts. You'll then either place it in a low oven or place an iron on the parts. Those options both felt ridiculous to me, so I used my wife's hairdryer and guess what IT WORKED EVENTUALLY KIND OF FOR AWHILE! First step was to remove battery, then I started to heat the processor by heating the outside of the phone (that's right, didn't remove anything). The chips are in the top half of the phone so I took off the battery cover and removed the sim/SD cards and then let 'er rip on high speed and high heat. I moved the hair dryer around constantly and tried to approach from all sides. When the back was very hot to the touch I popped in the battery and powered the phone on. The bootlooping continued and then I flipped the phone over and aimed the dryer at the screen. Again, focus on the top half and either side of the phone as it continues to bootloop. If you're lucky as I was, you'll see the Verizon logo and the phone will start up. Now the balancing act begins, as far as I could tell the phone needs to be very hot but not TOO hot. That means you put the dryer down for about 5 minutes and then pick it up and heat for another 5 and ride the wave. All in all I was able to get solid stretches as long as 20 minutes to interact with the phone and backup. You can search Youtube for videos if you need proof - it can work.
Option 3:
Verizon. As I mentioned I was about a week out of warranty. I called though and jumped through the hoops of tech support and a warranty replacement was approved. I was told that as long as it's within 30 days of warranty, they'll usually be flexible. Remember though, if you go the Verizon route - they can charge you a $299 fee if you have any physical damage or modified software (so unroot if you need now and tidy up the outside/replace cracked screen/etc.
This whole experience SUCKED. I'm going to bed. Good luck friends.
I hope the replacement lasts long enough to see unlocked bootloader!!!!!!!!
I also just got into a boot loop a couple days ago. I feel your pain as I didn't backup anything.
Lowhari said:
I also just got into a boot loop a couple days ago. I feel your pain as I didn't backup anything.
Click to expand...
Click to collapse
Were you able to find a solution?
I've taken my LG V10 apart 3 or 4 times and baked it in the oven. Each time I raise the heat a little bit more. The latest round got me over 14 hours of use out of it. Additional things I did to try and lengthen the life of the phone included adding a dab of thermal paste to several of the larger chips (some guides on youtube for other LG phones offer this as a way to keep the phone from feeling so hot.)
Interestingly, when I took it apart again, I noticed that none of the thermal paste had pressed onto the corresponding heat shields or thermal pads. I can't help but think this is a bit of a design flaw. The major processor, the snapdragon, has what looks like a thermal pad that is supposed to press up against it, but it clearly does not connect, meaning all these chips that run hot sit in their own little ez bake oven, and the heat you feel when using the phone is nowhere near as intense as the heat being generated by the chips inside.
I understand that when a phone feels hot, it can be disconcerting, but if LG sacrificed the ability for this hardware to adequately disperse heat for the sake of a few degrees in the hand, that's a massive design flaw.
I got a replacement V10 from Verizon via chat by complaining about the Maps app not working, extreme battery discharge, and the phone getting really hot. All of which were very true. I had rebooted, cleared the cache, everything and the Maps app would just not work. It would show me being about half a mile from where I actually was. There was something legitimately wrong with the phone. I started off the chat by saying, "I'm having some problems with my V10 and heard the warranty has been extended due to bootloop issues as evidenced by the recent class action lawsuit file in California." The chat rep took about 5 minutes to research the extended warranty and I got my replacement phone the next day (I live about 5 miles from Vz's warehouse). I didn't wait for a bootloop. My wife's V10 bootlooped back in August 2016 one day. I had to put it in the freezer to get the data off as I didn't have it properly setup to backup texts and photos.
I use the Verizon Cloud app to backup text messages and OneDrive to backup photos. I like the OneDrive app to backup photos because that makes them easily accessible from a computer. And as much as possible on the SD card including the Camera storage location.
You can also run an LG Backup and save it to an SD card. I did that when I got the replacement phone. The LG Backup routine completely jacked up the text messages though. The backup takes a while. Most of the apps restored ok.
Mine finally died Thursday night during a file transfer from internal storage to my SD card. Got the phone sometime in November 2015. Plan is under my wife's name so she called and got no where with getting a replacement phone and ended up hanging up the phone.
I called about 10 minutes later, told tech support the phone would boot loop during a battery pull, attempting to enter safe mode and lastly trying to do a factory reset from system recovery. Tech basically said since I tried everything they'd just send me a new V10. Should be here Monday. Phone call took maybe 2 minutes tops.
... was actually surprised how easy it was.
EDIT: Might have had something to do with the fact that the lawsuit had dropped the same day I called, or near to it.
Related
Working perfectly yesterday, dead this morning - I received it *exactly* 4 months ago. Put in on to charge last night and the green light was showing as normal this morning, but when I went to use it, well... Nothing. Tried all the usual: battery pull, other battery, connect to computer, get into recovery, jig, etc, etc..nothing apart from a stubbornly dead phone. After speaking to the retailer and to Samsung CS, I dropped it off at a service centre (thankfully there is a small one a mile up the road from where I live). It's on stock ICS but rooted and obviously I couldn't, erm let's say "tidy things up" so fingers crossed that it can be revived without them finding out
I am bit miffed right now to be honest (to put it nicely) as I have never had a phone die on me in the last 15 years. I did keep my S2 though so at least I have a phone to use in the meantime!
Hope my S3 won't do that to me.
Sent from my GT-I9300 using xda app-developers app
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
Hi all, overnight my phone is dead. Did with it during night. I can not start it, I can not do anything with it. It is only 4 and some day after purchase. What is going on?
da.trute said:
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
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Click to collapse
Yeah, I'm *really* hoping it's properly dead... It's most definitely not the battery itself, at least that would have been easy to sort out!
I'm going to pitch in with a last resort tip that I have seen reported to work rarely, and is used also on hard drives.
Seal in plastic bag and in the freezer overnight, sounds ludicrous but always worth a try as a last ditch attempt for those without warranty!
Bought mine 2 weeks ago. Exactly 1 week later woke up stuck to the initial samsung galaxy sIII letters and nothing i'd do would make it past that. Had not rooted or done anything to the phone so i didn't even try anything, went to the store and got it replaced. It did reboot randomly a couple of time during that week.
In the store, they were the very definition of assholes about it, not peacefull at all and i was fully expecting it. They said they were doing me a favor by replacing it (i do know otherwise, according to the law they must replace it within 15-30 days of purchase, even if there's no reason), didn't want to replace the battery or the back cover. I agreed to stay with the back cover because acording to them "was scatched", although i swear to the best of my abilities i could not see anything but a very smooth surface on the back cover, so whatever. I did not agree to not having the battery replaced though. I asked the dude if he could prove my phone wasn't malfunctioning because of the battery and since he couldn't, he had no choice but to replace it after a few phone calls.
This was on a fnac store in Portugal, to whoever knows it. This is the same store that agreed to reimburse my money if i needed to return a laptop when i was buying it but lied to my face telling me they said nothing of the sort when i was actually returning it making me take credit in their stores instead for a value of about 1000 euros. I managed to get my money back through trading credits for money to friends who needed to buy stuff over 1 year but it says a lot about how much of a scumbag they can be.
The only reason i went to them is because they were the only store around on boat with the 30% discount campaign samsung did recently and i took the chance to get the phone 30% cheaper.
Nothing wrong with my new unit ever since.
so my amaze has been out of commission for a solid four months and i now have a nexus 5, but today i tried something. I originally thought my amaze's screen ribbon was messed up (it also has a missing contact in the headphone jack the left one to be exact, and both speakers are shot -prior to demolition-), but as it turns out there is actually a short somewhere in the circuitry. I took the liberty of completely tearing apart the phone (literally the plastic band around the glass is destroyed now). so after I have a pile of phone guts i start to put back together what I can. basically I had the screen, circuit boards, and battery sitting in it's shell. I also cleaned off a little corrosion on some of the parts too. then I plug it into my computer and bam the screen comes on! I almost had a heart attack, I honestly didn't expect that, and what is more interesting is that I was able to everything fine until it came time to flashing a ruu to get it back to stock, it wouldn't do it. but I kid you not, after multiple failed ruu flash attempts and a re-lock of the boot-loader I push the power button (more of a squishie than a button now) it started booting up CM10 like it was the day it died on me four months ago! Then when it finished booting up, the touch screen started freaking out and thought that I was touching it everywhere (i'm so glad I always turn on show touches in dev options) then it died again, I guess the short became active again, but here is the weird part, when I had it plugged into my pc and it started glitching I would unplug it and it shorted my pc and made it do a self-save power-out. I just thought i would share this with you guys to see if you have had any hardware probs out of you'r amazes.
I'm sure plenty of people have them.
Screen bleed is the most famous.
Randomly shutting off is common too.
HTC has crappy power buttons on a lot of devices.
I got bit by all 3 of those (but my power button wasn't quite dead yet) before I got bit by the bug that our flash chip has. I was trying to use my phone as a USB drive and copied a ton of stuff over, the progress bar stopped moving and the phone didn't seem to be running right, so I rebooted. Somehow it bricked and now the charging light wouldn't even come on. Started from the unbrick tricks, but I was way worse off than what they are for and near as I could tell something had disappeared really early on in the bootchain process and it was unfixable without direct access to the eMMC to rewrite the whole image.
Later found out once I got a pantech burst (which has very similar hardware) to replace my amaze that the MMC chip we have can get confused and randomly swaps blocks of storage around. It's easiest to trigger if you have lots of writes pending and the operating system tries to deallocate a block (like trim on a SSD); sometimes the chip will de-allocate the wrong block. Mine happened to garble something really close to the beginning resulting in my brick.
Much later I got a broken phone off ebay to rip apart to see if I could get the many gigs of data I MOVED to my phone immediately before it died only to find it just had a dead battery...maybe. It was well used, but didn't look physically damaged. It turned on but the screen was just static, like an analog tv with no channel. Couldn't get it working, but on other phones it looks like this is what happens when the chip in the LCD dies.
Combined the two broken phones to make a working one and find that this board has something going on where the battery drains when the phone is shut off, thus explaining why the battery that came with it was completely toast. Maybe I screwed up the rebuild, but I don't know how.
tl;dr: Yes, I have had some hardware problems.
Yeah I had that power button issue ( the problem is it splits apart and gets corrosion in it and its awfully wobbly) I had had that problem with my galaxy Nexus's volume rocker too (I had it for development) , i split it open and scraped off the corrosion and closed it back up it didn't come apart after that either it was fine. I also had the reboots , random extreme power drain from 100% - 30% - then dead in minutes ( it was a rare occurrence though), the LCD short, bad charger connection, and like 1/2 inch of the touch sensor didn't work( it was just at the tip of the twrp slider too so I had to use clockwork). You know its ironic looking back before I got it I was looking at reviews and they all said it had that "unmatched build quality" and it ended up being one of the most hardware plagued phones of its time, quality was a key factor when I chose it, though I did slightly overuse it, i think it shouldn't have been so badly designed, I only had mine for just over 1 year of my 2 year contract and I didn't even get it from the contract, I broke my T-Mobile g2x after 6 months with it and got the amaze through insurance [which was BS since i paid monthly for it, had to send my broken phone to them (which I could have fixed for less), and pay the difference between its price and the price of the amaze. I ended up paying full price for the amaze and the monthly insurance bill, I would have been better off not getting the insurance because it limited me to only getting the amaze and the sensation "phones of equal or lessee value" ($250 more than the g2x), they screwed me over]. Even though its in pieces and will most likely never work again I will probably hold onto it forever because it was a great phone, even if it let me down a few times. I learned around 90% of everything I know about android developing and software developing in general from that phone and its really sentimental to me. Lolz all my broken and worthless stuff is sentimental to me, I think I'm may be a little bit of a hoarder but oh well.
Sent from my Nexus 5 using xda app-developers app
Uuhh this post was a mistake... My bad, I done messed up
Here are pictures from after I tore it apart to get it working and it booting up after it was dismembered (after it booted it was fine, It would pick up touch from the messed up side but at the same time it went crazy and picked up "touches" everywhere, even when I wasn't touching it so everything almost worked but then died again) sorry the last one blurred I was riding in a car
Sent from my Nexus 5 using xda app-developers app
Hi
I have been searching on this forum for various things for couple of years and never had the need to register until now, My Phone (Galaxy Mega 6.3 i9200) fell in water last week, not fully submerged, just the top of it for few seconds, i immediately pulled it out and have done the following as suggested by many in this same forum:
1. Dried in dry cloth and kept to dry for 1-2hrs
2. put the phone in a air tight container with unboiled rice for 4 days
3. put the phone in a air tight container with desiccant for 3 days
I have put some pictures and you can see the water level has gradually come down from the LCD screen and the cloud patch is somewhat gone and as you can see in the last image, that is what exists and this is not going at all, I have tried vaccum cleaner hot air for 3-5 mins but no luck.
Today i walked to samsung service center and they said i had voided the warranty which is obvious and the phone LCD replacement would cost $120 including labor, however there is one risk which they dont want to take, during the replacement of LCD, if the phone doesnt come alive, then i am stuck with a dead phone for life, I didnt agree to this and walked from there.
All the sensors including cameras work perfectly fine, no issues at all, *#0*# runs with all built-in function absolutely fine, even the battery has no issues and no bulging or no drop in performance and doesnt get heated up, so, here is my question:
1. As you can see the picture, the water level gradually came down, but stuck somewhat in the middle, will this eventually go away like the rest of the water patch or will it stick to LCD like a stain permanently ?
2. If its temporary, how do i remove the water which is in the middle of the screen? I have kept almost a week in dessicant and rice, should i continue or should i try something else ?
3. The last option for me: If this is going to be permanent, anyway to replace the phone LCD without damaging the phone, I dont understand samsung service center asking customer to take risk for water damage inspite of me agreeing to pay the money for the LCD replacement, not fair i guess....b.w all phone functionality could be lost in this case which is working perfectly fine.
so, guys pls suggest me how i can fix this, its a new phone 1 month old and i am feeling very sad for what happened....
Appreciate your replies
Thanks & Regards
newmanx said:
hi
i have been searching on this forum for various things for couple of years and never had the need to register until now, my phone (galaxy mega 6.3 i9200) fell in water last week, not fully submerged, just the top of it for few seconds, i immediately pulled it out and have done the following as suggested by many in this same forum:
1. Dried in dry cloth and kept to dry for 1-2hrs
2. Put the phone in a air tight container with unboiled rice for 4 days
3. Put the phone in a air tight container with desiccant for 3 days
i have put some pictures and you can see the water level has gradually come down from the lcd screen and the cloud patch is somewhat gone and as you can see in the last image, that is what exists and this is not going at all, i have tried vaccum cleaner hot air for 3-5 mins but no luck.
Today i walked to samsung service center and they said i had voided the warranty which is obvious and the phone lcd replacement would cost $120 including labor, however there is one risk which they dont want to take, during the replacement of lcd, if the phone doesnt come alive, then i am stuck with a dead phone for life, i didnt agree to this and walked from there.
All the sensors including cameras work perfectly fine, no issues at all, *#0*# runs with all built-in function absolutely fine, even the battery has no issues and no bulging or no drop in performance and doesnt get heated up, so, here is my question:
1. As you can see the picture, the water level gradually came down, but stuck somewhat in the middle, will this eventually go away like the rest of the water patch or will it stick to lcd like a stain permanently ?
2. If its temporary, how do i remove the water which is in the middle of the screen? I have kept almost a week in dessicant and rice, should i continue or should i try something else ?
3. The last option for me: If this is going to be permanent, anyway to replace the phone lcd without damaging the phone, i dont understand samsung service center asking customer to take risk for water damage inspite of me agreeing to pay the money for the lcd replacement, not fair i guess....b.w all phone functionality could be lost in this case which is working perfectly fine.
So, guys pls suggest me how i can fix this, its a new phone 1 month old and i am feeling very sad for what happened....
Appreciate your replies
thanks & regards
Click to expand...
Click to collapse
did u try to show some local repair shops they will help u and do not blow hot air into it it will try to blow the water but it will again come back try to show some trusted local shops see what they say i too have faced like the same issues but sc as usually say out of warranty due to water damage and my phone flash light was continuous on local shop guy fixed it now running it fine
phone dried
@djvicksee111 thanks for your reply.
yesterday it was raining heavily and my cousin became full wet along with his phone, he then put his phone under the seat of his scooter and drove whole day, when he reached home, the phone had became too hot and what a surprise it was fully dried and no water in LCD or whatsoever and absolutely working fine.
I took this idea and wanted to try the same but didnt want to drive a scooter in the rain
so, i decided i will put the phone somewhere it is not too hot and above warm, i took a small bag, put my phone (removed battery), connected my vaccum cleaner in opposite where you get hot air (blower) and closed the bag leaving small room for air to escape, left it for 15mins initially, there was no sign of improvement, then again left for 20mins and this is what the phone looks now (see attachment).
Eurekaaaaa! the water in the phone is getting dried much faster, i am gonna try this for some more time and post here if the phone is completely dried.
Got a unique issue with my G5. Have had it in a Lifeproof case for awhile now.
Last night, it spent most of the time riding in my back jeans pocket where it always does. I've had zero issues with sitting in the car, and whatnot....as I'm not a hipster that wears tight jeans that could possibly damage the device. Anywho, I got out of the car, dropped the phone into my pocket, and went about my evening at work - which involved ZERO sitting.
I go to pull out the device to make a call, verify my fingerprint, and nothing. Well, almost nothing. Its as if half of my screen is "disconnected", and the other half is out of sync. I've attached a youtube video to see what I'm talking about. ( https://youtu.be/357GcnV2-9Y ) My first thought was the ribbon cable became partially dislodged from its plug on the motherboard. I first tried flexing the phone, to see if it magically worked, or changed. Nada.
This am, brought it to the VZW store, expecting a quick fix, but since it shows no damage at all I got nothing but a warranty replacement request, and a promise it would be delivered within 3 days. Thats not good enough, as I use this thing for work. So I looked at alternatives...
I've browsed the teardown on ifixit, and was surprised at its simplicity. I pulled it apart, and re-seated the display ribbon cable, to no avail. Still apparently toast.
I've managed to get through the boot up pattern security I set up, and the phone is active. I just cant get it into MTP mode to copy my crap as I'm guessing I need to pull down and click on the notification to switch it.....which, of course, I cannot see. Basically, I just want to get my crap out of the internal storage before I ship this one back. Obviously I'm going to wipe it with the Android Device Manager before I deactivate, but still would like to salvage something.
Anybody have any thoughts? Or maybe is there a second ribbon cable somewhere that wasnt mentioned in the teardown?
Youtube link: https://youtu.be/357GcnV2-9Y
I have no advice as to how to get your files off, I'm sorry about that.
But I wanted to confirm that this isn't an isolated occurrence and it happened to me! I also babied my phone and never dropped it and it was always in a case.
I don't know what to blame as the cause, I'm hoping just bad quality control. I was hoping it's not due to flexing because it's not as sturdy due to the bottom of the phone not being physically attached.
Photos of the same thing on mine: https://imgur.com/a/eEAmA
This happened 15 days after I bought it and Best Buy returned it for a new one which three weeks later started bootlooping which was a whole fiasco to get repaired and took over a month. LG's quality control is horrible.
+1 as I am having this issue on a Sprint G5, sent to LG for repair after Sprint was no help. 29 days after purchase.
Hello. A few quick searches on my part found a thread here on the forums for controlling your device from your PC. It also includes a script to run when your phone is in recovery to enable USB Debugging. Try it out ( http://forum.xda-developers.com/showthread.php?t=2786395 ). Hopefully I have helped. If you want to just salvage files, you can enable USB Debugging and pull everything through the USB. However, if you want to still use your apps, or harvest app data, or even use titanium backup or the like to make a complete backup to transfer to the new device, enable USB Debugging, then control your phone. Follow the above thread's instructions to do so.
Thank you for your time,
Xzanah
Hi Members,
I am an idiot and as a result am looking for some input from you folks
The story goes like this:
My wife and I are sitting in our bathtub, browsing stuff on our mobile phones. I accidentally dunk the tip of my phone (Essential PH1) including phone case and the credit cards in the case a little bit in the water. So I remove the case and cards to dry and drop the phone in the water to have my hands free. Somehow, out of some idiocracy, I assumed that the phone is fully waterproof. Well, as you are probably aware, it is not. "Funny" enough, the phone kept working while I was in the tub. When I got out of the tub I went on to charge it (it gave feedback that it started charging) and went to bed.
Coming back the next day, the phone is completely dead, most likely due to water damage. The phone itself is not such a huge loss. I personally loved it, but paid ~$300 for it, so its not the end of the world. However, the complete first year of my son's life in picture and video was on that phone and I am devastated by the thought to have lost that. I am hesitant to use a recovery company because besides the pictures of my son there is also, ahem, pictures *cough* of my wife. For the same reason I had disabled backup to cloud....
Now, my naive thought process is that the internal storage of the phone should be some kind of chip and - in my naive mind - shouldn't it be somehow viable to get that thing and solder it to some sort of raspberri-pi-or-whatever-board to access the data if the storage chip survived? Is there people with experience on such issues and have helpful suggestions?
Thanks in advance!
Max