I need help.
LG says "Once your phone is unlocked, it will no longer be covered by LG warranty."
Since they stated this: Can I still use LG warranty, based on EU 1999 Directive or anything that I missed?
Important part from other topic here:
Any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
Click to expand...
Click to collapse
It will get an infinite loop since the seller needs to give the warranty and the LG will deny it?
(Accordingly with Directive 1999/44/CE above)
There is still a way to get the warranty?
The product has 2 problems, Screen Burn in and GPS not locking, it is a hardware problem, not caused by the root, but by the model (many users have the same problems).
MalarKeY007 said:
I need help.
LG says "Once your phone is unlocked, it will no longer be covered by LG warranty."
Since they stated this: Can I still use LG warranty, based on EU 1999 Directive or anything that I missed?
Important part from other topic here:
It will get an infinite loop since the seller needs to give the warranty and the LG will deny it?
(Accordingly with Directive 1999/44/CE above)
There is still a way to get the warranty?
The product has 2 problems, Screen Burn in and GPS not locking, it is a hardware problem, not caused by the root, but by the model (many users have the same problems).
Click to expand...
Click to collapse
I have reverted back to kdz and relock bootloader with a few phones. Sent off to warranty with no issues.
Sent from my LGE LG-H830 using XDA Labs
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this causes, the manufacturer will recognize your manipulating.
Nick216ohio said:
I have reverted back to kdz and relock bootloader with a few phones. Sent off to warranty with no issues.
Sent from my LGE LG-H830 using XDA Labs
Click to expand...
Click to collapse
I did that too, but they saw it here when they put IMEI on the system.
non-toxic said:
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this cases, the manufacturer will recognize your manipulating.
Click to expand...
Click to collapse
I see.
But I ask because the European Union have some specific laws and directives about warranty. I wanted to find a way to make LG fix the phone, since the problems are clearly hardware fault by manufacturer, and not because rooting.
I know your problem, but you need a lot of money; time and a lawyer to get your justice! Did you have this?
In the first 6 month everything is alright! The dealer has to regulate the harm.
After 6 Month....
As my experiences, the dealer send your phone to LG service partners. They will see your status and refuse the warranty.
You get back your faulty phone after a long while and have to pay for the costs estimate. Nothing is won!
You have to prove, that the harm was predisposed at the date of purchase! So you need a professional expertise.
That’s makes it very difficult!
(see 1. of my signature!!!)
I have found this interesting text’s
->http://www.giga.de/apps/android-os/news/wie-sieht-es-mit-gewaehrleistung-und-garantie-bei-root-aus/
(please translate it with google translation!)
and
-> http://piana.eu/root
non-toxic said:
I know your problem, but you need a lot of money; time and a lawyer to get your justice! Did you have this?
In the first 6 month everything is alright! The dealer has to regulate the harm.
After 6 Month....
As my experiences, the dealer send your phone to LG service partners. They will see your status and refuse the warranty.
You get back your faulty phone after a long while and have to pay for the costs estimate. Nothing is won!
You have to prove, that the harm was predisposed at the date of purchase! So you need a professional expertise.
That’s makes it very difficult!
(see 1. of my signature!!!)
I have found this interesting text’s
->http://www.giga.de/apps/android-os/news/wie-sieht-es-mit-gewaehrleistung-und-garantie-bei-root-aus/
(please translate it with google translation!)
and
-> http://piana.eu/root
Click to expand...
Click to collapse
Wow, nice texts you got for me!
Well then.
My product got defective in the first 6 months (In 4 months maybe). But I didn't went to my warranty service, shame on me...
So I guess I'm on the warranty service hands...
Money, Money, Money, Lawyer and Time = 5x Money I don't have 1x lol...
But thank you so much for the help. You cleared things up for me.
Rooting an LG with its past problems history... shame on me 2x :silly:
non-toxic said:
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this causes, the manufacturer will recognize your manipulating.
Click to expand...
Click to collapse
Sorry didn't know you guys where talking about the official way to unlock bootloader. Well let me correct myself if you unlocked your bootloader the unofficial way, you should be good.
Sent from my LGE LG-H830 using XDA Labs
Nick216ohio said:
Sorry didn't know you guys where talking about the official way to unlock bootloader. Well let me correct myself if you unlocked your bootloader the unofficial way, you should be good.
Sent from my LGE LG-H830 using XDA Labs
Click to expand...
Click to collapse
There wasn't a way to unlock unofficially in the time I did it. Still doesn't have I guess
But. I got a response from LG. Warranty is no more, but here goes the best part:
Well... Funny enough, LG said to me that "screen retention is normal on their devices, since it is the display technology, and the retention disappear in a few seconds"...
Guys. There's no way to respond to this LOL. I gave up. (Not even a price to replace the display they gave to me)...
The GPS problem costs half the value I paid on the device to fix it. :good: :silly:
I want LG G6 so bad, but... after this... I noticed that even if I had the warranty, they wasn't going to replace the Burn-in problem.
I recommend caution in buying LG devices, at least in the EU...
MalarKeY007 said:
There wasn't a way to unlock unofficially in the time I did it. Still doesn't have I guess
But. I got a response from LG. Warranty is no more, but here goes the best part:
Well... Funny enough, LG said to me that "screen retention is normal on their devices, since it is the display technology, and the retention disappear in a few seconds"...
Guys. There's no way to respond to this LOL. I gave up. (Not even a price to replace the display they gave to me)...
The GPS problem costs half the value I paid on the device to fix it. :good: :silly:
I want LG G6 so bad, but... after this... I noticed that even if I had the warranty, they wasn't going to replace the Burn-in problem.
I recommend caution in buying LG devices, at least in the EU...
Click to expand...
Click to collapse
It's bull crap they do that. Android post to be open source, they will unlock for you official bootloader. But things go wrong LG laughs in your face. I truly believe they do it just so they can screw you over with the warranty.
Like all problems are known issues in phone and they wanna charge wtf? I know you said at the time there was no known unofficial way to unlock. Next phone just try to hold off untill there is.
Sent from my LGE LG-H830 using XDA Labs
Related
I thought I bricked my day-old EVO 4G LTE, so I went to the store to switch it out. To my dismay, they found out I was rooted, unlocked, and flagged my account. They told me I would not be able to return it, or swap it. They gave me a number for HTC, which I called in-store. A really nice guy walked me through some stuff and told me unfortunately unlocking voids HTC's warranty but I was free to try to send it in and they would fix it, at-cost.
I was under the impression rooting and unlocking were legal...no?
The reason that rooting and unlocking voids warranty is because doing so gives you access to abilities that were not intended for the average user. You get access to pretty much everything, hardware and all. They place boundaries essentially to limit intentional or unintentional damage, to protect it and you.
There are also security problems that you risk doing so (coming from the book ). If something were to go wrong while not rooted and not locked (all stock) they could easily differentiate from what is your fault and is a manufacturers fault. In all they say its to protect the average user. Always try to return to stock before returning it, as a rule of thumb.
mfungah said:
Always try to return to stock before returning it, as a rule of thumb.
Click to expand...
Click to collapse
This. Do some reading, it's definitely very possible to return your phone to factory conditions so they never knew you unlocked the boot loader in the first place.
fredryk said:
This. Do some reading, it's definitely very possible to return your phone to factory conditions so they never knew you unlocked the boot loader in the first place.
Click to expand...
Click to collapse
I agree with that..... I also bought a HTC Pico that was "UNLOCKED" from ... Best Buy and HTC said that they would honor the warranty fully.
So if a whole-seller unlocked the PDA / phone it seems to be alright with HTC, but if a developer does a root / unlock to IMPROVE a flawed or almost worthless app or Bloatware situation that that is a NO NO to the manufactures?
That seems to be just a way to VOID / not pay for or exchange a some what POJ they couldn't upgrade or design correctly themselves.
That voiding a warranty for fixing a problem is just an "Enron" around the real problem.
pfaction said:
I was under the impression rooting and unlocking were legal...no?
Click to expand...
Click to collapse
"legal" and "warranty" are different things...for example, iOS jailbreak is legal in USA (http://en.wikipedia.org/wiki/IOS_jailbreaking#Legal_status) but it voids warranty (http://www.cultofmac.com/52463/apples-official-response-to-dmca-jailbreak-exemption-it-voids-your-warranty/52463/)
Hi Guys
Couple days ago I sent my HTC One S to HTC UK repair center. I've run RUU, relocked bootloader. I reported two following issues:
1. Chipping case - wchih is well know issue
2. Signal problems - often loosing signal etc.
Unfortunately, HTC refused to repair my device under for free. They are saying that because I unlocked by bootloader I need to pay (£144) for new MotherBoard and after that they can fix my problems free of charge. I sent few messages to them explaining that unlocked bootlaoder isn't related to any of the of these issues but now I'm quite out of ideas what else can I do to made them fix my phone for free. Please see the last email from HTC support team and if you have any idea how I can convince them or if you had previous experience with similar situation, please let me know.
Thanks in advance for any help.
I can understand your point of view on this case and the frustration this process has caused. However there are a few points that I would like to clarify for you.
Firstly, we are only quoting your for the replacement of the mainboard as this is the only part of the repair that is being classed outside of the warranty. All other work will have been deemed covered by the warranty and therefore free of charge. The reason we have to repair all parts of the device is that any work carried out on the device must be done so to a reasonable standard, according to the Supply of Goods and Services Act (1982). HTC class this standard as returning the device to a fully warrantable state. We have issued you with a quote for the repair of the mainboard because we have found that this part is faulty and needs to be replaced.
As you have stated, the htcdev.com website states that:
"This is a technical procedure and the side effects could possibly necessitate repairs to your device not covered under warranty."
This means that if we need to replace your mainboard and you have unlocked the bootloader this work will no longer be covered by the warranty, as this technical process is "use other than in accordance with the user manual", as stated in point 7 part c of the warranty statement.
As I have stated, all faults found with the device, including the reported fault with the casing, will be repaired once you have paid the quote. The only part that you are being charged for is the replacement of the mainboard, which is not covered by the manufacturing warranty.
Hey try as much but they will not repair it for free
DON'T YOU KNOW UNLOCKING BOOTLOADER VOIDS WARRENTY
CHECK TERMS AND CONDITIONS.
"NEVER CALL YOURSELF NOOB BE A NEWBIE"
PM me if u need help
Sent from MOON......
Thanks Moonguy75 for reply but to be honest I didn't find any information on any of the HTC documents that clearly says that unlocking your bootloader voids your warranty. They use words like 'may', 'possibly' but now they are saying that unlocking is equal to voiding the warranty.
My point is that even if this is true they didn't tell it or display this information during unlocking process.
For me, statements 'your warranty may be voided' and 'your warranty will be voided' are completely different and if I saw second statement I would think twice before in unlock my phone.
If it is not mentioned properly then go for it best of luck
Better go to consumer complaint center of government.
"NEVER CALL YOURSELF NOOB BE A NEWBIE"
PM me if u need help
Sent from MOON......
Today's smartphones are as good as PCs. Does using root on computers voids warranty? No!
Using root should/must not void warranty on Smartphones too.
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short:
No.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer:
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
Click to expand...
Click to collapse
Source : https://fsfe.org/freesoftware/legal/flashingdevices.en.html
Sorry I thought I was in Note II forum
I'm going open a new thread there too but since this concerns all of us, it's up to mods to keep this one open.
It shouldn't but it does, even in the EU, OEM's successfully manage to deny warranty based on root.
Root on a Linux system is different to root on an android device though. You're not flashing firmware onto the motherboard of a linux PC and if you are, this is OEM provided anyway.
Once you have root on an android phone, you have acces to do so much more (which although root itself doesn't give you) enables you to flash teh radio stack and other partitions that if done incorrectly, can brick your phone.
If you flash an OEM BIOS on a PC, and it bricks it, they'll repair it because they provided what you flash on it. With Android, the development community works well outside the confines of the Android OS. Basebands, recoveries, bootloaders.
Can root itself break the phone? No. Should warranty be refused on the basis of root alone? No. If I have a faulty USB port, my root status is irrelevant.
However, as an OEM, I would like to be protected against people bricking their device through their own stupidity. I don't want to have to pay to give John Smith a new device because he flashed a Note 2 recovery on his S3.
So the middle ground should be... As an OEM if you are unable to provide evidence that root caused the failure - warranty not void. However, if you can prove the CPU was fried due to overclocking - warranty void!
rootSU said:
Can root itself break the phone? No. Should warranty be refused on the basis of root alone? No. If I have a faulty USB port, my root status is irrelevant.
Click to expand...
Click to collapse
Exactly!!!
I'm OK with these incorrect flash procedures but they refuse everything including manufacturing faults. That's not fair!
Often two warranty's for a phone .
One the phone vendors warranty .
Two a manufacturers extra warranty ..
Samsung offer a limited 24 months warranty and unless they are the phone vendor i do not believe EU laws apply s to this extra warranty .
Where a user may be right in the EU claiming the phone vendor should honour the warranty on a rooted phone . The problem is compounded by the vendor sending the phone to Samsung for warranty repairs . Samsung then say it does not match our terms and conditions for warranty repairs .
But no matter how many users say the law says root is ok Samsung reply no and no user has yet stood up and challenged either the vendor or Samsung .
jje
I was reading through the agreement you have to accept in order to unlock your phone, you know, so you can actually own your own device, and it has this little bit:
"BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE, IRRESPECTIVE OF WHETHER THE DEVICE'S BOOTLOADER IS SUBSEQUENTLY UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY MOTOROLA, BOTH EXPRESS AND IMPLIED, INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID."
As far as I know, voiding the phone hardware warranty is not legal for a company to do. Can someone clarify? How can they get away with such an obviously anti-owner policy?
Every electronics manufacturer does this. In your case, every phone company. What makes you think there is a law that forces business to strict warranty regulations? They can do whatever they want, they don't even need to provide a warranty in the 1st place. They can write whatever they want in the agreement to void your warranty, perhaps if they find pictures of cats on your phone?
For example, Nintendo voids your warranty for any firmware changes to their gaming system. They also give themselves the right to brick your system at any time
Out Of Code said:
What makes you think there is a law that forces business to strict warranty regulations?
Click to expand...
Click to collapse
This explains it pretty well:
http://motherboard.vice.com/read/jailbreaking-iphone-rooting-android-does-not-void-warranty
xamindar said:
This explains it pretty well:
http://motherboard.vice.com/read/jailbreaking-iphone-rooting-android-does-not-void-warranty
Click to expand...
Click to collapse
So you are still screwed...
In the UK don't know about the rest of the world, if you have an issue with a device the manufacturer has to prove that any modifications you make are the reason your having an issue or your warranty stands...
wakers said:
In the UK don't know about the rest of the world, if you have an issue with a device the manufacturer has to prove that any modifications you make are the reason your having an issue or your warranty stands...
Click to expand...
Click to collapse
I think that's largely an EU (not just UK) thing. Not so in the US, unfortunately.
In EU that quote is invalid.
mkiller88 said:
In EU that quote is invalid.
Click to expand...
Click to collapse
Is this no longer valid, then? AFAIK, this directive is still in effect. Granted, they (OEMs) may very well tell you to take them to court if you call them on it because they know you won't do it, but there is anecdotal evidence (some even on XDA) of OEMs giving in rather than go on record saying they will refuse to abide by the directive.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
As for the OP, there's this on the Lenovo / Moto forums indicating that Moto will in fact honor the warranty - despite it showing as voided - as long as it's a hardware failure that they cannot trace back to anything the user has done: https://forums.lenovo.com/t5/Moto-X...-re-Warranty-for-Pure-Style/m-p/3202233#M5570
It's true that it's a MXPE thread, but I don't see why it would be any different for the Moto Z.
Thank you for that info rczrider, that is perfect. It's a shame their warning states it is not covered at all which is not true. An attempt to stop some from unlocking it I assume. But I just can't stand having a phone that I am not the admin of so having root is a requirement for me.
xamindar said:
I was reading through the agreement you have to accept in order to unlock your phone, you know, so you can actually own your own device, and it has this little bit:
"BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE, IRRESPECTIVE OF WHETHER THE DEVICE'S BOOTLOADER IS SUBSEQUENTLY UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY MOTOROLA, BOTH EXPRESS AND IMPLIED, INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID."
As far as I know, voiding the phone hardware warranty is not legal for a company to do. Can someone clarify? How can they get away with such an obviously anti-owner policy?
Click to expand...
Click to collapse
for some electronic devices, all you need is to break a small sticker to void the warranty. how's about that?
spiderx_mm said:
for some electronic devices, all you need is to break a small sticker to void the warranty. how's about that?
Click to expand...
Click to collapse
If I did that then yes, I would expect Motorola to void my hardware warranty. But I have not done this and this is the whole reason I am saying they should not be legal to void it based simply on installing an OS upgrade.
Implied Warranty
rczrider said:
I think that's largely an EU (not just UK) thing. Not so in the US, unfortunately.
Click to expand...
Click to collapse
I consider the documents (agreements) that you accept when you click "okay" on the Motorola website to likely be contrary to warranty laws in Canada. But, once you click "okay", you better have legal counsel if you want to drag it all the way to the courts.
Better off to talk directly to Motorola and explain your problem. I have not had to do this yet but I do believe Motorola is still in business to please customers and developers.
Problem is finding out a contact to talk to. You might have to contact Lenovo.
I bricked (hard brick) my Moto Z 2 months back. Which means no boot, no charge, no pc detection. I tried multiple service centre in different cities and they all told me that my warranty is over. One even showed me their website which said out of warranty when they entered my IMEI.
I'm wondering how can they know without powering the phone. Is it possible that they void the warranty the moment you ask for the unlock code while unlocking the bootloader? Because I've claimed my warranty multiple times before on my previous phones and they didn't know if the bootloader was unlocked.
Motorola states on their bootloader unlock page that you loose your warranty if you request an unlock code.
In the US this is allowed to do for companies as far as I know.
In the EU it's not possible to deny the customer the mandatory warranty and therefore this "threat" is null and void in the EU
regenwurm16 said:
Motorola states on their bootloader unlock page that you loose your warranty if you request an unlock code.
In the US this is allowed to do for companies as far as I know.
In the EU it's not possible to deny the customer the mandatory warranty and therefore this "threat" is null and void in the EU
Click to expand...
Click to collapse
But they killed my warranty
Manish54 said:
But they killed my warranty
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So I suppose you are an EU citizen then.
Easiest way is to tell them they can't deny you your warranty according to EU regulations and if they still make problems threaten them that you'll go to the consumer protection agency of your country
As long as there's no physical damage visible from the outside and you didn't do anything harmful like overclock the device (which hardly is traceable as the cause of the problem) they have nothing against you to justify the denial of your warranty.
Last resort is taking them to court (your consumer protection agency should help you with this) you'll get right most surely but I don't suppose they will go that far.
I bought Moto Z an unlocked US version on eBay and just wanted to check the motorola's website for warranty. I logged in to my moto account and registered my device by entering IMEI #. It shows warranty status as "Jan 2017" I sent an email to support and provided them eBay/PayPal receipt but they replied saying that they won't honor the warranty date change because I bought my device from an unauthorized reseller. I asked them how can a device that was released Sep/Oct 2016 have already expired warranty, but didn't really get an answer from motorola.
regenwurm16 said:
So I suppose you are an EU citizen then.
Easiest way is to tell them they can't deny you your warranty according to EU regulations and if they still make problems threaten them that you'll go to the consumer protection agency of your country
As long as there's no physical damage visible from the outside and you didn't do anything harmful like overclock the device (which hardly is traceable as the cause of the problem) they have nothing against you to justify the denial of your warranty.
Last resort is taking them to court (your consumer protection agency should help you with this) you'll get right most surely but I don't suppose they will go that far.
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I don't think that's possible because they give the warning before unlocking the bootloader. Also there are thousands of pending cases in the counsumer court here in India.
Manish54 said:
I don't think that's possible because they give the warning before unlocking the bootloader. Also there are thousands of pending cases in the counsumer court here in India.
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I don't know about the laws in India but in Europe at least that warning isn't legal.