Today's smartphones are as good as PCs. Does using root on computers voids warranty? No!
Using root should/must not void warranty on Smartphones too.
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short:
No.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer:
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
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Source : https://fsfe.org/freesoftware/legal/flashingdevices.en.html
Sorry I thought I was in Note II forum
I'm going open a new thread there too but since this concerns all of us, it's up to mods to keep this one open.
It shouldn't but it does, even in the EU, OEM's successfully manage to deny warranty based on root.
Root on a Linux system is different to root on an android device though. You're not flashing firmware onto the motherboard of a linux PC and if you are, this is OEM provided anyway.
Once you have root on an android phone, you have acces to do so much more (which although root itself doesn't give you) enables you to flash teh radio stack and other partitions that if done incorrectly, can brick your phone.
If you flash an OEM BIOS on a PC, and it bricks it, they'll repair it because they provided what you flash on it. With Android, the development community works well outside the confines of the Android OS. Basebands, recoveries, bootloaders.
Can root itself break the phone? No. Should warranty be refused on the basis of root alone? No. If I have a faulty USB port, my root status is irrelevant.
However, as an OEM, I would like to be protected against people bricking their device through their own stupidity. I don't want to have to pay to give John Smith a new device because he flashed a Note 2 recovery on his S3.
So the middle ground should be... As an OEM if you are unable to provide evidence that root caused the failure - warranty not void. However, if you can prove the CPU was fried due to overclocking - warranty void!
rootSU said:
Can root itself break the phone? No. Should warranty be refused on the basis of root alone? No. If I have a faulty USB port, my root status is irrelevant.
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Exactly!!!
I'm OK with these incorrect flash procedures but they refuse everything including manufacturing faults. That's not fair!
Often two warranty's for a phone .
One the phone vendors warranty .
Two a manufacturers extra warranty ..
Samsung offer a limited 24 months warranty and unless they are the phone vendor i do not believe EU laws apply s to this extra warranty .
Where a user may be right in the EU claiming the phone vendor should honour the warranty on a rooted phone . The problem is compounded by the vendor sending the phone to Samsung for warranty repairs . Samsung then say it does not match our terms and conditions for warranty repairs .
But no matter how many users say the law says root is ok Samsung reply no and no user has yet stood up and challenged either the vendor or Samsung .
jje
Related
I'm trying to clarify if a cracked screen really voids the warranty on a phone, and in particular in the case of phone possible affected by "Sudden Death".
Of course, the situation will be different from country to country, but I see people from all over the world with similar problems.
My case: SIII bought from T-Mobile in Netherlands in June 2012, so still under warranty. Was bought full-price, SIM-free. Small crack on screen happened some 6 months ago, but phone was working fine since then. Now it died, with the symptoms of "Sudden Death". Seller claims that cracked screen voids the warranty and therefore they won't even investigate the problem, unless I pay 260 EUR to fix (and it's unclear what exactly will they repair).
I only want the "dead" part to be solved for free, under warranty. I am NOT asking them to fix the screen.
More to the point, my questions would be:
- Is there any OFFICIAL statement from Samsung, acknowledging the "Sudden Death"? We have the reports from Tweakers.Net and Engadget, but I haven't seen an actual confirmation from Samsung. Because then it could be more easily treated as a "known manufacturing defect".
- Has Samsung made any official statements about repair of defects on phones with cracked screens, when the said defects are not directly related to the cracked screen?
- Is anyone aware of any EU or Dutch legislation which would apply here, meaning to clarify the fixing of devices with multiple defects, when only some of those defects are covered by warranty?
Anytime your device shows physical damage, most manufacturers will refuse to honor warranty. Samdung isn't unique in this.
I know that it happens, but that doesn't mean that said manufacturers are right. Also, in EU actually the seller, not the manufacturer, is responsible for repairing/replacing products under warranty for the end-customer. But I digress.
My questions were specifically:
- If Samsung has acknowledged officially the "Sudden Death" as a known issue.
- If there is, especially in EU, any legislation or regulation that would obligate the seller (or manufacturer) to fix defects when the product has other, unrelated, defects.
And yes, it is difficult to prove if two defects are related or not. Interestingly though, in EU, within 6 months of the sale it is seller's responsibility to prove that the damage was caused by the customer. After that, the onus is on the customer to prove it. Of course, like any good legislation, it leaves to interpretation what is considered "proof".
monitor84 said:
I know that it happens, but that doesn't mean that said manufacturers are right. Also, in EU actually the seller, not the manufacturer, is responsible for repairing/replacing products under warranty for the end-customer. But I digress.
My questions were specifically:
- If Samsung has acknowledged officially the "Sudden Death" as a known issue.
- If there is, especially in EU, any legislation or regulation that would obligate the seller (or manufacturer) to fix defects when the product has other, unrelated, defects.
And yes, it is difficult to prove if two defects are related or not. Interestingly though, in EU, within 6 months of the sale it is seller's responsibility to prove that the damage was caused by the customer. After that, the onus is on the customer to prove it. Of course, like any good legislation, it leaves to interpretation what is considered "proof".
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If Samsung has acknowledged officially the "Sudden Death" as a known issue: Officially, No! Un-officially, they have recognized it and have been releasing updates which supposedly fix the SDS.
Cracked screen does not 'void' warranty. It is just not covered under warranty. If you present them a dead phone under warranty with a cracked screen, they'll only charge for the replacement screen. The phone will be repaired free of charge.
I should know. I had almost the same issue in December. They charged for the screen but the repair was under warranty.
Edit: I'm in India, BTW.
Sent from my GT-I9300 using xda app-developers app
samydroid said:
If Samsung has acknowledged officially the "Sudden Death" as a known issue: Officially, No! Un-officially, they have recognized it and have been releasing updates which supposedly fix the SDS.
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What exactly is "un-officially"? Is there any evidence of this, any e-mails or release notes which support this? Or do we only have the statement from Tweakers.net?
One the vendor may have different warranty terms than Samsung .
In which case it would be worth approaching a Samsung service centre .
As you say regarding legislation EU etc the problem is getting the other party to understand that .
jje
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If you're rooted and haven't adequately covered your tracks, your warranty will be rejected. They will charge you.
There's no getting your money back.
On the positive side, you've learned your lesson about not covering your tracks. Im sure next time you'll ensure things like flash counters are kept reset etc
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1) like I wrote in general > sticky roll-up > understanding the basics before rooting, the eu law stands for nothing. As thousands of us Europeans will tell you, they WILL reject warranty if you're rooted (you're not the first believe it or not). The eu law says they must prove root broke the phone. They never bother. No one has got their money back.
I agree that they are hiding behind the root clause, however you yourself are hiding behind eu "law". Every rom thread (and the sticky threads here) tell you rooting voids warranty.
2) the idea is being prepared ahead of time. If you don't sort out covering your tracks whilst your phone is working, well then there's nothing you can do. Again, all this covered in the warranty section of general > sticky roll-up thread > understanding the basics before rooting
Do I think you got a bad deal? Yes. You and thousands of other people. However its well documented and a bit of reading in advance and it all could have been avoided
Its pointless to get angry. It wont help. There's nothing you can so. No avenue to help. Story ends.
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The other problem is Samsung did not sell you the phone. They sold it to a distributor or carrier who you then bought it from.
You might have made a claim if you sent it to the place of purchase.
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ecozturk said:
Purchase place wouldn't even listen to my problem since their warranty time (1 year) was over. Samsung warranties 2 years.
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Samsung, however, is not legally obligated to give you a warranty. They offer a conditional 2 year warranty and really have the right to refuse to uphold it for any reason they please.
It sucks you had to pay when the rooting had nothing to do with the brick (I am assuming). What I am saying is even under EU law, Samsung has no obligation as they did not sell you the device.
Samsungs warranty is a limited warranty subject to the rules they decide to put in place .
One of which is root voids warranty custom roms void warranty .
This warning is plastered all over XDA .
Some place on the web is the service letter Samsung sent out to repair centres telling them what to look for regarding signs of rooting and custom roms . Since when Samsung have added indicators of such .
jje
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I really don't know if i'll buy Samsung again... though i do not believe in perfect devices etc. everything can fail but i am expecting from the vendor and the producer to be at least a little bit honest.[/QUOTE]
Why when many customers are dishonest .
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ecozturk said:
Why when many customers are dishonest .
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Are you meening i am dishonest in this case?
>>>I did not post any such thing .
Your first post was just ignorant of Samsungs warranty policies .
Being an industrial giant doesn't meen you're allowed to do whatever you want, and possibly break the law, just because you wrote whatever (abusive?) contract clause on a piece of paper. Or we would have billions of abusive clauses like this one... Too easy
>>Its not an abusive contract clause they broke no law .
You bought the phone your phone vendor is responsible not Samsung .
They may have broke a law by refusing warranty or not .
Samsung offer an extra limited warranty on top of your vendors warranty limited and up to them what restrictions they put on that policy .Dont like it then buy a product without this extra free warranty .
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ecozturk said:
JJE,
I perfectly know Samsung's warranty policies. And i knew them before rooting.
I don't know in which country you are, but here in France (and more generaly in EU), producers (not only vendors) must warranty their product for hardware failure for 2 years, undependantly of software matters. It is their minimum legal obligation. That's the law. End of story.
The limited warranty (!= legal warranty EVERY SINGLE producer must give) that Samsung "adds" to it's legal obligations can only widen the minimum legal warranty (e.g the 2 years against hardware failure) and it can NOT narrow it down with limitations of their choice.
The point is, when you say "Samsung offer an extra limited warranty on top of your vendors warranty", it is simply not true.
Samsung does not offer an extra warranty compared to what the law forces them to offer. On the contrary, their limited warranty narrows the law down.
Now, in my case, yes my phone was rooted and i didn't even try to deny it. I had never flashed any custom rom nor did i overclock it nor did anything that may have overloaded/overheated it. Just removed the simlock, that's all.
So, when 2 different pieces of hardware in the phone fall apart, one of those going down less than 10 days AFTER they took it in tech service once
+ considering the fact that it is a problem that several customers have had (sudden death + others) :
Can I, honestly, be expected to be nice, shut up and accept being extorted 99€ for a lousy hardware (at least in the case of the copy i got from stock) ?
Anyway, i could whine for hours like this
I contacted Samsung (and legal services who deal with such cases) in France. I'll keep the readers posted about what comes next.
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What a load of nonsense please bother to actually read the law and the EU law .
Samsung are not the vendor EU law does not apply fact to the extra warranty.
It is the vendor this EU law applies to not the manufacturer .
Really you have a idea that x is x fine i disagree and so far so does Samsung .
End
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Your beef then is with where you bought the device, not samsung. So you would have the same beef if you bought Nokia and they wouldn't hear you out
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I was reading through the agreement you have to accept in order to unlock your phone, you know, so you can actually own your own device, and it has this little bit:
"BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE, IRRESPECTIVE OF WHETHER THE DEVICE'S BOOTLOADER IS SUBSEQUENTLY UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY MOTOROLA, BOTH EXPRESS AND IMPLIED, INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID."
As far as I know, voiding the phone hardware warranty is not legal for a company to do. Can someone clarify? How can they get away with such an obviously anti-owner policy?
Every electronics manufacturer does this. In your case, every phone company. What makes you think there is a law that forces business to strict warranty regulations? They can do whatever they want, they don't even need to provide a warranty in the 1st place. They can write whatever they want in the agreement to void your warranty, perhaps if they find pictures of cats on your phone?
For example, Nintendo voids your warranty for any firmware changes to their gaming system. They also give themselves the right to brick your system at any time
Out Of Code said:
What makes you think there is a law that forces business to strict warranty regulations?
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This explains it pretty well:
http://motherboard.vice.com/read/jailbreaking-iphone-rooting-android-does-not-void-warranty
xamindar said:
This explains it pretty well:
http://motherboard.vice.com/read/jailbreaking-iphone-rooting-android-does-not-void-warranty
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So you are still screwed...
In the UK don't know about the rest of the world, if you have an issue with a device the manufacturer has to prove that any modifications you make are the reason your having an issue or your warranty stands...
wakers said:
In the UK don't know about the rest of the world, if you have an issue with a device the manufacturer has to prove that any modifications you make are the reason your having an issue or your warranty stands...
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I think that's largely an EU (not just UK) thing. Not so in the US, unfortunately.
In EU that quote is invalid.
mkiller88 said:
In EU that quote is invalid.
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Is this no longer valid, then? AFAIK, this directive is still in effect. Granted, they (OEMs) may very well tell you to take them to court if you call them on it because they know you won't do it, but there is anecdotal evidence (some even on XDA) of OEMs giving in rather than go on record saying they will refuse to abide by the directive.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
As for the OP, there's this on the Lenovo / Moto forums indicating that Moto will in fact honor the warranty - despite it showing as voided - as long as it's a hardware failure that they cannot trace back to anything the user has done: https://forums.lenovo.com/t5/Moto-X...-re-Warranty-for-Pure-Style/m-p/3202233#M5570
It's true that it's a MXPE thread, but I don't see why it would be any different for the Moto Z.
Thank you for that info rczrider, that is perfect. It's a shame their warning states it is not covered at all which is not true. An attempt to stop some from unlocking it I assume. But I just can't stand having a phone that I am not the admin of so having root is a requirement for me.
xamindar said:
I was reading through the agreement you have to accept in order to unlock your phone, you know, so you can actually own your own device, and it has this little bit:
"BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE, IRRESPECTIVE OF WHETHER THE DEVICE'S BOOTLOADER IS SUBSEQUENTLY UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY MOTOROLA, BOTH EXPRESS AND IMPLIED, INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID."
As far as I know, voiding the phone hardware warranty is not legal for a company to do. Can someone clarify? How can they get away with such an obviously anti-owner policy?
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for some electronic devices, all you need is to break a small sticker to void the warranty. how's about that?
spiderx_mm said:
for some electronic devices, all you need is to break a small sticker to void the warranty. how's about that?
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If I did that then yes, I would expect Motorola to void my hardware warranty. But I have not done this and this is the whole reason I am saying they should not be legal to void it based simply on installing an OS upgrade.
Implied Warranty
rczrider said:
I think that's largely an EU (not just UK) thing. Not so in the US, unfortunately.
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I consider the documents (agreements) that you accept when you click "okay" on the Motorola website to likely be contrary to warranty laws in Canada. But, once you click "okay", you better have legal counsel if you want to drag it all the way to the courts.
Better off to talk directly to Motorola and explain your problem. I have not had to do this yet but I do believe Motorola is still in business to please customers and developers.
Problem is finding out a contact to talk to. You might have to contact Lenovo.
I bricked (hard brick) my Moto Z 2 months back. Which means no boot, no charge, no pc detection. I tried multiple service centre in different cities and they all told me that my warranty is over. One even showed me their website which said out of warranty when they entered my IMEI.
I'm wondering how can they know without powering the phone. Is it possible that they void the warranty the moment you ask for the unlock code while unlocking the bootloader? Because I've claimed my warranty multiple times before on my previous phones and they didn't know if the bootloader was unlocked.
Motorola states on their bootloader unlock page that you loose your warranty if you request an unlock code.
In the US this is allowed to do for companies as far as I know.
In the EU it's not possible to deny the customer the mandatory warranty and therefore this "threat" is null and void in the EU
regenwurm16 said:
Motorola states on their bootloader unlock page that you loose your warranty if you request an unlock code.
In the US this is allowed to do for companies as far as I know.
In the EU it's not possible to deny the customer the mandatory warranty and therefore this "threat" is null and void in the EU
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But they killed my warranty
Manish54 said:
But they killed my warranty
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So I suppose you are an EU citizen then.
Easiest way is to tell them they can't deny you your warranty according to EU regulations and if they still make problems threaten them that you'll go to the consumer protection agency of your country
As long as there's no physical damage visible from the outside and you didn't do anything harmful like overclock the device (which hardly is traceable as the cause of the problem) they have nothing against you to justify the denial of your warranty.
Last resort is taking them to court (your consumer protection agency should help you with this) you'll get right most surely but I don't suppose they will go that far.
I bought Moto Z an unlocked US version on eBay and just wanted to check the motorola's website for warranty. I logged in to my moto account and registered my device by entering IMEI #. It shows warranty status as "Jan 2017" I sent an email to support and provided them eBay/PayPal receipt but they replied saying that they won't honor the warranty date change because I bought my device from an unauthorized reseller. I asked them how can a device that was released Sep/Oct 2016 have already expired warranty, but didn't really get an answer from motorola.
regenwurm16 said:
So I suppose you are an EU citizen then.
Easiest way is to tell them they can't deny you your warranty according to EU regulations and if they still make problems threaten them that you'll go to the consumer protection agency of your country
As long as there's no physical damage visible from the outside and you didn't do anything harmful like overclock the device (which hardly is traceable as the cause of the problem) they have nothing against you to justify the denial of your warranty.
Last resort is taking them to court (your consumer protection agency should help you with this) you'll get right most surely but I don't suppose they will go that far.
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I don't think that's possible because they give the warning before unlocking the bootloader. Also there are thousands of pending cases in the counsumer court here in India.
Manish54 said:
I don't think that's possible because they give the warning before unlocking the bootloader. Also there are thousands of pending cases in the counsumer court here in India.
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I don't know about the laws in India but in Europe at least that warning isn't legal.
I need help.
LG says "Once your phone is unlocked, it will no longer be covered by LG warranty."
Since they stated this: Can I still use LG warranty, based on EU 1999 Directive or anything that I missed?
Important part from other topic here:
Any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
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It will get an infinite loop since the seller needs to give the warranty and the LG will deny it?
(Accordingly with Directive 1999/44/CE above)
There is still a way to get the warranty?
The product has 2 problems, Screen Burn in and GPS not locking, it is a hardware problem, not caused by the root, but by the model (many users have the same problems).
MalarKeY007 said:
I need help.
LG says "Once your phone is unlocked, it will no longer be covered by LG warranty."
Since they stated this: Can I still use LG warranty, based on EU 1999 Directive or anything that I missed?
Important part from other topic here:
It will get an infinite loop since the seller needs to give the warranty and the LG will deny it?
(Accordingly with Directive 1999/44/CE above)
There is still a way to get the warranty?
The product has 2 problems, Screen Burn in and GPS not locking, it is a hardware problem, not caused by the root, but by the model (many users have the same problems).
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I have reverted back to kdz and relock bootloader with a few phones. Sent off to warranty with no issues.
Sent from my LGE LG-H830 using XDA Labs
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this causes, the manufacturer will recognize your manipulating.
Nick216ohio said:
I have reverted back to kdz and relock bootloader with a few phones. Sent off to warranty with no issues.
Sent from my LGE LG-H830 using XDA Labs
Click to expand...
Click to collapse
I did that too, but they saw it here when they put IMEI on the system.
non-toxic said:
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this cases, the manufacturer will recognize your manipulating.
Click to expand...
Click to collapse
I see.
But I ask because the European Union have some specific laws and directives about warranty. I wanted to find a way to make LG fix the phone, since the problems are clearly hardware fault by manufacturer, and not because rooting.
I know your problem, but you need a lot of money; time and a lawyer to get your justice! Did you have this?
In the first 6 month everything is alright! The dealer has to regulate the harm.
After 6 Month....
As my experiences, the dealer send your phone to LG service partners. They will see your status and refuse the warranty.
You get back your faulty phone after a long while and have to pay for the costs estimate. Nothing is won!
You have to prove, that the harm was predisposed at the date of purchase! So you need a professional expertise.
That’s makes it very difficult!
(see 1. of my signature!!!)
I have found this interesting text’s
->http://www.giga.de/apps/android-os/news/wie-sieht-es-mit-gewaehrleistung-und-garantie-bei-root-aus/
(please translate it with google translation!)
and
-> http://piana.eu/root
non-toxic said:
I know your problem, but you need a lot of money; time and a lawyer to get your justice! Did you have this?
In the first 6 month everything is alright! The dealer has to regulate the harm.
After 6 Month....
As my experiences, the dealer send your phone to LG service partners. They will see your status and refuse the warranty.
You get back your faulty phone after a long while and have to pay for the costs estimate. Nothing is won!
You have to prove, that the harm was predisposed at the date of purchase! So you need a professional expertise.
That’s makes it very difficult!
(see 1. of my signature!!!)
I have found this interesting text’s
->http://www.giga.de/apps/android-os/news/wie-sieht-es-mit-gewaehrleistung-und-garantie-bei-root-aus/
(please translate it with google translation!)
and
-> http://piana.eu/root
Click to expand...
Click to collapse
Wow, nice texts you got for me!
Well then.
My product got defective in the first 6 months (In 4 months maybe). But I didn't went to my warranty service, shame on me...
So I guess I'm on the warranty service hands...
Money, Money, Money, Lawyer and Time = 5x Money I don't have 1x lol...
But thank you so much for the help. You cleared things up for me.
Rooting an LG with its past problems history... shame on me 2x :silly:
non-toxic said:
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this causes, the manufacturer will recognize your manipulating.
Click to expand...
Click to collapse
Sorry didn't know you guys where talking about the official way to unlock bootloader. Well let me correct myself if you unlocked your bootloader the unofficial way, you should be good.
Sent from my LGE LG-H830 using XDA Labs
Nick216ohio said:
Sorry didn't know you guys where talking about the official way to unlock bootloader. Well let me correct myself if you unlocked your bootloader the unofficial way, you should be good.
Sent from my LGE LG-H830 using XDA Labs
Click to expand...
Click to collapse
There wasn't a way to unlock unofficially in the time I did it. Still doesn't have I guess
But. I got a response from LG. Warranty is no more, but here goes the best part:
Well... Funny enough, LG said to me that "screen retention is normal on their devices, since it is the display technology, and the retention disappear in a few seconds"...
Guys. There's no way to respond to this LOL. I gave up. (Not even a price to replace the display they gave to me)...
The GPS problem costs half the value I paid on the device to fix it. :good: :silly:
I want LG G6 so bad, but... after this... I noticed that even if I had the warranty, they wasn't going to replace the Burn-in problem.
I recommend caution in buying LG devices, at least in the EU...
MalarKeY007 said:
There wasn't a way to unlock unofficially in the time I did it. Still doesn't have I guess
But. I got a response from LG. Warranty is no more, but here goes the best part:
Well... Funny enough, LG said to me that "screen retention is normal on their devices, since it is the display technology, and the retention disappear in a few seconds"...
Guys. There's no way to respond to this LOL. I gave up. (Not even a price to replace the display they gave to me)...
The GPS problem costs half the value I paid on the device to fix it. :good: :silly:
I want LG G6 so bad, but... after this... I noticed that even if I had the warranty, they wasn't going to replace the Burn-in problem.
I recommend caution in buying LG devices, at least in the EU...
Click to expand...
Click to collapse
It's bull crap they do that. Android post to be open source, they will unlock for you official bootloader. But things go wrong LG laughs in your face. I truly believe they do it just so they can screw you over with the warranty.
Like all problems are known issues in phone and they wanna charge wtf? I know you said at the time there was no known unofficial way to unlock. Next phone just try to hold off untill there is.
Sent from my LGE LG-H830 using XDA Labs