I'm trying to clarify if a cracked screen really voids the warranty on a phone, and in particular in the case of phone possible affected by "Sudden Death".
Of course, the situation will be different from country to country, but I see people from all over the world with similar problems.
My case: SIII bought from T-Mobile in Netherlands in June 2012, so still under warranty. Was bought full-price, SIM-free. Small crack on screen happened some 6 months ago, but phone was working fine since then. Now it died, with the symptoms of "Sudden Death". Seller claims that cracked screen voids the warranty and therefore they won't even investigate the problem, unless I pay 260 EUR to fix (and it's unclear what exactly will they repair).
I only want the "dead" part to be solved for free, under warranty. I am NOT asking them to fix the screen.
More to the point, my questions would be:
- Is there any OFFICIAL statement from Samsung, acknowledging the "Sudden Death"? We have the reports from Tweakers.Net and Engadget, but I haven't seen an actual confirmation from Samsung. Because then it could be more easily treated as a "known manufacturing defect".
- Has Samsung made any official statements about repair of defects on phones with cracked screens, when the said defects are not directly related to the cracked screen?
- Is anyone aware of any EU or Dutch legislation which would apply here, meaning to clarify the fixing of devices with multiple defects, when only some of those defects are covered by warranty?
Anytime your device shows physical damage, most manufacturers will refuse to honor warranty. Samdung isn't unique in this.
I know that it happens, but that doesn't mean that said manufacturers are right. Also, in EU actually the seller, not the manufacturer, is responsible for repairing/replacing products under warranty for the end-customer. But I digress.
My questions were specifically:
- If Samsung has acknowledged officially the "Sudden Death" as a known issue.
- If there is, especially in EU, any legislation or regulation that would obligate the seller (or manufacturer) to fix defects when the product has other, unrelated, defects.
And yes, it is difficult to prove if two defects are related or not. Interestingly though, in EU, within 6 months of the sale it is seller's responsibility to prove that the damage was caused by the customer. After that, the onus is on the customer to prove it. Of course, like any good legislation, it leaves to interpretation what is considered "proof".
monitor84 said:
I know that it happens, but that doesn't mean that said manufacturers are right. Also, in EU actually the seller, not the manufacturer, is responsible for repairing/replacing products under warranty for the end-customer. But I digress.
My questions were specifically:
- If Samsung has acknowledged officially the "Sudden Death" as a known issue.
- If there is, especially in EU, any legislation or regulation that would obligate the seller (or manufacturer) to fix defects when the product has other, unrelated, defects.
And yes, it is difficult to prove if two defects are related or not. Interestingly though, in EU, within 6 months of the sale it is seller's responsibility to prove that the damage was caused by the customer. After that, the onus is on the customer to prove it. Of course, like any good legislation, it leaves to interpretation what is considered "proof".
Click to expand...
Click to collapse
If Samsung has acknowledged officially the "Sudden Death" as a known issue: Officially, No! Un-officially, they have recognized it and have been releasing updates which supposedly fix the SDS.
Cracked screen does not 'void' warranty. It is just not covered under warranty. If you present them a dead phone under warranty with a cracked screen, they'll only charge for the replacement screen. The phone will be repaired free of charge.
I should know. I had almost the same issue in December. They charged for the screen but the repair was under warranty.
Edit: I'm in India, BTW.
Sent from my GT-I9300 using xda app-developers app
samydroid said:
If Samsung has acknowledged officially the "Sudden Death" as a known issue: Officially, No! Un-officially, they have recognized it and have been releasing updates which supposedly fix the SDS.
Click to expand...
Click to collapse
What exactly is "un-officially"? Is there any evidence of this, any e-mails or release notes which support this? Or do we only have the statement from Tweakers.net?
One the vendor may have different warranty terms than Samsung .
In which case it would be worth approaching a Samsung service centre .
As you say regarding legislation EU etc the problem is getting the other party to understand that .
jje
Related
So I bought a GS3 in july last year from Dubai (and thought its the best thing happened to me) then moved to Germany to stay permanently, the phone was mostly used for Android app development and had a luxurious treatment and was rarely used for other than that and navigation!
And starting at December random red hues started appearing around the screen, then a couple of weeks later the blue led was blinking so I tried to unlock it but it wouldn't, then I removed the battery, and it never booted again, no single reaction!
The real problem is that Samsung Germany refused to fix the phone saying:
thank you for your request.
According to our terms of warranty only mobile phones distributed within the EU are entitled to free warranty repair in Germany. Therefore please contact the local Samsung support center in Dubai. Thank you for your unterstanding.
If you have any further questions please contact us.
Kind regards,
Viktoria Grün
Click to expand...
Click to collapse
What I don't unterstand is that the dealer in Dubai assured it has international warranty. and the whole thing makes no sense since its the same phone and it wasn't my fault, and going all the way to dubai would cost several times what the phone is worth and if I ever buy a new phone it wont be Samsung or android at all!
So I desperately searched the net for a way or hint to fix it, and found some main boards that cost almost or more than half the price with no warranty.
now I went back to use my old S1 which feels like a calculator compared to the S3, and I could cry whenever I see the S3 lying on the desk:crying:
any ideas?
Code:
Model: GT-19300 (16MB)
FCC ID: A2LGTI9300A
SSN: -I93000GSMH
MADE IN VIETNAM
if I ever buy a new phone it wont be Samsung or android at all!
Click to expand...
Click to collapse
What exactly do Samsung and Google have to do with misinformations provided by your seller?
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
Click to expand...
Click to collapse
That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
. and the whole thing makes no sense since its the same phone and it wasn't my fault
Click to expand...
Click to collapse
Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
Multiple posts say it does not have an International warranty .
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
The dealer is at fault nobody else .
The warranty as said is from the seller not Samsung .
Samsung's warranty is a secondary limited warranty .
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
if I ever buy a new phone it wont be Samsung or android at all!
Pointless posting here just to have a cry about Samsung users are never inclined to help in that situation .
jje
d4fseeker said:
What exactly do Samsung and Google have to do with misinformations provided by your seller?
That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
Click to expand...
Click to collapse
Don't get me wrong, I am the biggset fan of Samasung since the S where all my electronics are samsung and I always recommended it to others, which is why I feel betrayed!
I think I'll try lumia 920 for now, nokia phones never failed me ... at least the old ones!
JJEgan said:
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
Click to expand...
Click to collapse
it was just used to test apps under underdevelopment, the phone was unlocked out of the box.
Today's smartphones are as good as PCs. Does using root on computers voids warranty? No!
Using root should/must not void warranty on Smartphones too.
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short:
No.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer:
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
Click to expand...
Click to collapse
Source : https://fsfe.org/freesoftware/legal/flashingdevices.en.html
Sorry I thought I was in Note II forum
I'm going open a new thread there too but since this concerns all of us, it's up to mods to keep this one open.
It shouldn't but it does, even in the EU, OEM's successfully manage to deny warranty based on root.
Root on a Linux system is different to root on an android device though. You're not flashing firmware onto the motherboard of a linux PC and if you are, this is OEM provided anyway.
Once you have root on an android phone, you have acces to do so much more (which although root itself doesn't give you) enables you to flash teh radio stack and other partitions that if done incorrectly, can brick your phone.
If you flash an OEM BIOS on a PC, and it bricks it, they'll repair it because they provided what you flash on it. With Android, the development community works well outside the confines of the Android OS. Basebands, recoveries, bootloaders.
Can root itself break the phone? No. Should warranty be refused on the basis of root alone? No. If I have a faulty USB port, my root status is irrelevant.
However, as an OEM, I would like to be protected against people bricking their device through their own stupidity. I don't want to have to pay to give John Smith a new device because he flashed a Note 2 recovery on his S3.
So the middle ground should be... As an OEM if you are unable to provide evidence that root caused the failure - warranty not void. However, if you can prove the CPU was fried due to overclocking - warranty void!
rootSU said:
Can root itself break the phone? No. Should warranty be refused on the basis of root alone? No. If I have a faulty USB port, my root status is irrelevant.
Click to expand...
Click to collapse
Exactly!!!
I'm OK with these incorrect flash procedures but they refuse everything including manufacturing faults. That's not fair!
Often two warranty's for a phone .
One the phone vendors warranty .
Two a manufacturers extra warranty ..
Samsung offer a limited 24 months warranty and unless they are the phone vendor i do not believe EU laws apply s to this extra warranty .
Where a user may be right in the EU claiming the phone vendor should honour the warranty on a rooted phone . The problem is compounded by the vendor sending the phone to Samsung for warranty repairs . Samsung then say it does not match our terms and conditions for warranty repairs .
But no matter how many users say the law says root is ok Samsung reply no and no user has yet stood up and challenged either the vendor or Samsung .
jje
...
If you're rooted and haven't adequately covered your tracks, your warranty will be rejected. They will charge you.
There's no getting your money back.
On the positive side, you've learned your lesson about not covering your tracks. Im sure next time you'll ensure things like flash counters are kept reset etc
-----------------------
Sent via tapatalk.
I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
...
1) like I wrote in general > sticky roll-up > understanding the basics before rooting, the eu law stands for nothing. As thousands of us Europeans will tell you, they WILL reject warranty if you're rooted (you're not the first believe it or not). The eu law says they must prove root broke the phone. They never bother. No one has got their money back.
I agree that they are hiding behind the root clause, however you yourself are hiding behind eu "law". Every rom thread (and the sticky threads here) tell you rooting voids warranty.
2) the idea is being prepared ahead of time. If you don't sort out covering your tracks whilst your phone is working, well then there's nothing you can do. Again, all this covered in the warranty section of general > sticky roll-up thread > understanding the basics before rooting
Do I think you got a bad deal? Yes. You and thousands of other people. However its well documented and a bit of reading in advance and it all could have been avoided
Its pointless to get angry. It wont help. There's nothing you can so. No avenue to help. Story ends.
-----------------------
Sent via tapatalk.
I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
The other problem is Samsung did not sell you the phone. They sold it to a distributor or carrier who you then bought it from.
You might have made a claim if you sent it to the place of purchase.
...
ecozturk said:
Purchase place wouldn't even listen to my problem since their warranty time (1 year) was over. Samsung warranties 2 years.
Click to expand...
Click to collapse
Samsung, however, is not legally obligated to give you a warranty. They offer a conditional 2 year warranty and really have the right to refuse to uphold it for any reason they please.
It sucks you had to pay when the rooting had nothing to do with the brick (I am assuming). What I am saying is even under EU law, Samsung has no obligation as they did not sell you the device.
Samsungs warranty is a limited warranty subject to the rules they decide to put in place .
One of which is root voids warranty custom roms void warranty .
This warning is plastered all over XDA .
Some place on the web is the service letter Samsung sent out to repair centres telling them what to look for regarding signs of rooting and custom roms . Since when Samsung have added indicators of such .
jje
...
I really don't know if i'll buy Samsung again... though i do not believe in perfect devices etc. everything can fail but i am expecting from the vendor and the producer to be at least a little bit honest.[/QUOTE]
Why when many customers are dishonest .
...
ecozturk said:
Why when many customers are dishonest .
Click to expand...
Click to collapse
Are you meening i am dishonest in this case?
>>>I did not post any such thing .
Your first post was just ignorant of Samsungs warranty policies .
Being an industrial giant doesn't meen you're allowed to do whatever you want, and possibly break the law, just because you wrote whatever (abusive?) contract clause on a piece of paper. Or we would have billions of abusive clauses like this one... Too easy
>>Its not an abusive contract clause they broke no law .
You bought the phone your phone vendor is responsible not Samsung .
They may have broke a law by refusing warranty or not .
Samsung offer an extra limited warranty on top of your vendors warranty limited and up to them what restrictions they put on that policy .Dont like it then buy a product without this extra free warranty .
...
ecozturk said:
JJE,
I perfectly know Samsung's warranty policies. And i knew them before rooting.
I don't know in which country you are, but here in France (and more generaly in EU), producers (not only vendors) must warranty their product for hardware failure for 2 years, undependantly of software matters. It is their minimum legal obligation. That's the law. End of story.
The limited warranty (!= legal warranty EVERY SINGLE producer must give) that Samsung "adds" to it's legal obligations can only widen the minimum legal warranty (e.g the 2 years against hardware failure) and it can NOT narrow it down with limitations of their choice.
The point is, when you say "Samsung offer an extra limited warranty on top of your vendors warranty", it is simply not true.
Samsung does not offer an extra warranty compared to what the law forces them to offer. On the contrary, their limited warranty narrows the law down.
Now, in my case, yes my phone was rooted and i didn't even try to deny it. I had never flashed any custom rom nor did i overclock it nor did anything that may have overloaded/overheated it. Just removed the simlock, that's all.
So, when 2 different pieces of hardware in the phone fall apart, one of those going down less than 10 days AFTER they took it in tech service once
+ considering the fact that it is a problem that several customers have had (sudden death + others) :
Can I, honestly, be expected to be nice, shut up and accept being extorted 99€ for a lousy hardware (at least in the case of the copy i got from stock) ?
Anyway, i could whine for hours like this
I contacted Samsung (and legal services who deal with such cases) in France. I'll keep the readers posted about what comes next.
Click to expand...
Click to collapse
What a load of nonsense please bother to actually read the law and the EU law .
Samsung are not the vendor EU law does not apply fact to the extra warranty.
It is the vendor this EU law applies to not the manufacturer .
Really you have a idea that x is x fine i disagree and so far so does Samsung .
End
...
Your beef then is with where you bought the device, not samsung. So you would have the same beef if you bought Nokia and they wouldn't hear you out
-----------------------
Sent via tapatalk.
I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
...
I need help.
LG says "Once your phone is unlocked, it will no longer be covered by LG warranty."
Since they stated this: Can I still use LG warranty, based on EU 1999 Directive or anything that I missed?
Important part from other topic here:
Any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
Click to expand...
Click to collapse
It will get an infinite loop since the seller needs to give the warranty and the LG will deny it?
(Accordingly with Directive 1999/44/CE above)
There is still a way to get the warranty?
The product has 2 problems, Screen Burn in and GPS not locking, it is a hardware problem, not caused by the root, but by the model (many users have the same problems).
MalarKeY007 said:
I need help.
LG says "Once your phone is unlocked, it will no longer be covered by LG warranty."
Since they stated this: Can I still use LG warranty, based on EU 1999 Directive or anything that I missed?
Important part from other topic here:
It will get an infinite loop since the seller needs to give the warranty and the LG will deny it?
(Accordingly with Directive 1999/44/CE above)
There is still a way to get the warranty?
The product has 2 problems, Screen Burn in and GPS not locking, it is a hardware problem, not caused by the root, but by the model (many users have the same problems).
Click to expand...
Click to collapse
I have reverted back to kdz and relock bootloader with a few phones. Sent off to warranty with no issues.
Sent from my LGE LG-H830 using XDA Labs
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this causes, the manufacturer will recognize your manipulating.
Nick216ohio said:
I have reverted back to kdz and relock bootloader with a few phones. Sent off to warranty with no issues.
Sent from my LGE LG-H830 using XDA Labs
Click to expand...
Click to collapse
I did that too, but they saw it here when they put IMEI on the system.
non-toxic said:
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this cases, the manufacturer will recognize your manipulating.
Click to expand...
Click to collapse
I see.
But I ask because the European Union have some specific laws and directives about warranty. I wanted to find a way to make LG fix the phone, since the problems are clearly hardware fault by manufacturer, and not because rooting.
I know your problem, but you need a lot of money; time and a lawyer to get your justice! Did you have this?
In the first 6 month everything is alright! The dealer has to regulate the harm.
After 6 Month....
As my experiences, the dealer send your phone to LG service partners. They will see your status and refuse the warranty.
You get back your faulty phone after a long while and have to pay for the costs estimate. Nothing is won!
You have to prove, that the harm was predisposed at the date of purchase! So you need a professional expertise.
That’s makes it very difficult!
(see 1. of my signature!!!)
I have found this interesting text’s
->http://www.giga.de/apps/android-os/news/wie-sieht-es-mit-gewaehrleistung-und-garantie-bei-root-aus/
(please translate it with google translation!)
and
-> http://piana.eu/root
non-toxic said:
I know your problem, but you need a lot of money; time and a lawyer to get your justice! Did you have this?
In the first 6 month everything is alright! The dealer has to regulate the harm.
After 6 Month....
As my experiences, the dealer send your phone to LG service partners. They will see your status and refuse the warranty.
You get back your faulty phone after a long while and have to pay for the costs estimate. Nothing is won!
You have to prove, that the harm was predisposed at the date of purchase! So you need a professional expertise.
That’s makes it very difficult!
(see 1. of my signature!!!)
I have found this interesting text’s
->http://www.giga.de/apps/android-os/news/wie-sieht-es-mit-gewaehrleistung-und-garantie-bei-root-aus/
(please translate it with google translation!)
and
-> http://piana.eu/root
Click to expand...
Click to collapse
Wow, nice texts you got for me!
Well then.
My product got defective in the first 6 months (In 4 months maybe). But I didn't went to my warranty service, shame on me...
So I guess I'm on the warranty service hands...
Money, Money, Money, Lawyer and Time = 5x Money I don't have 1x lol...
But thank you so much for the help. You cleared things up for me.
Rooting an LG with its past problems history... shame on me 2x :silly:
non-toxic said:
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this causes, the manufacturer will recognize your manipulating.
Click to expand...
Click to collapse
Sorry didn't know you guys where talking about the official way to unlock bootloader. Well let me correct myself if you unlocked your bootloader the unofficial way, you should be good.
Sent from my LGE LG-H830 using XDA Labs
Nick216ohio said:
Sorry didn't know you guys where talking about the official way to unlock bootloader. Well let me correct myself if you unlocked your bootloader the unofficial way, you should be good.
Sent from my LGE LG-H830 using XDA Labs
Click to expand...
Click to collapse
There wasn't a way to unlock unofficially in the time I did it. Still doesn't have I guess
But. I got a response from LG. Warranty is no more, but here goes the best part:
Well... Funny enough, LG said to me that "screen retention is normal on their devices, since it is the display technology, and the retention disappear in a few seconds"...
Guys. There's no way to respond to this LOL. I gave up. (Not even a price to replace the display they gave to me)...
The GPS problem costs half the value I paid on the device to fix it. :good: :silly:
I want LG G6 so bad, but... after this... I noticed that even if I had the warranty, they wasn't going to replace the Burn-in problem.
I recommend caution in buying LG devices, at least in the EU...
MalarKeY007 said:
There wasn't a way to unlock unofficially in the time I did it. Still doesn't have I guess
But. I got a response from LG. Warranty is no more, but here goes the best part:
Well... Funny enough, LG said to me that "screen retention is normal on their devices, since it is the display technology, and the retention disappear in a few seconds"...
Guys. There's no way to respond to this LOL. I gave up. (Not even a price to replace the display they gave to me)...
The GPS problem costs half the value I paid on the device to fix it. :good: :silly:
I want LG G6 so bad, but... after this... I noticed that even if I had the warranty, they wasn't going to replace the Burn-in problem.
I recommend caution in buying LG devices, at least in the EU...
Click to expand...
Click to collapse
It's bull crap they do that. Android post to be open source, they will unlock for you official bootloader. But things go wrong LG laughs in your face. I truly believe they do it just so they can screw you over with the warranty.
Like all problems are known issues in phone and they wanna charge wtf? I know you said at the time there was no known unofficial way to unlock. Next phone just try to hold off untill there is.
Sent from my LGE LG-H830 using XDA Labs
Hello!
I have a rooted G965F and the fingerprint sensor stopped working, sent it to RMA and they said that the warranty is voided. Since I live in the EU and the phone was bought form insde the EU, I was told that the manufacturer has to repair the phone regardless of the software's status. I called at the RMA and they said that the root was the cause of the sensor's malfunction and that's why the warranty is now voided.
Can I do something about it?
kazzot17 said:
Hello!
I have a rooted G965F and the fingerprint sensor stopped working, sent it to RMA and they said that the warranty is voided. Since I live in the EU and the phone was bought form insde the EU, I was told that the manufacturer has to repair the phone regardless of the software's status. I called at the RMA and they said that the root was the cause of the sensor's malfunction and that's why the warranty is now voided.
Can I do something about it?
Click to expand...
Click to collapse
Highly doubtful. A warrenty covers failures due to failure under normal use. Modifying the product, whether it's hardware or software is not something a company has to cover. I'm sure it specifically states it somewhere in the user manual, and also in the legal jargon your forced to accept when you setup the phone. You modified your device which voids the warrenty.
Do I belive that root broke the fingerprint sensor? Absolutely not. However, you have the burden of proof at that point, even if the law allows you to root. They have the shear numbers on their side though. I haven't seen a single other complaint about finger print sensors dying. Screen coating issues? Plenty. Black crush? Seen plenty there too.
Every root I've ever seen specifically says it will void your warrenty. It sucks your device has a broken fingerprint sensor, but at least it still works.