Related
I'm trying to clarify if a cracked screen really voids the warranty on a phone, and in particular in the case of phone possible affected by "Sudden Death".
Of course, the situation will be different from country to country, but I see people from all over the world with similar problems.
My case: SIII bought from T-Mobile in Netherlands in June 2012, so still under warranty. Was bought full-price, SIM-free. Small crack on screen happened some 6 months ago, but phone was working fine since then. Now it died, with the symptoms of "Sudden Death". Seller claims that cracked screen voids the warranty and therefore they won't even investigate the problem, unless I pay 260 EUR to fix (and it's unclear what exactly will they repair).
I only want the "dead" part to be solved for free, under warranty. I am NOT asking them to fix the screen.
More to the point, my questions would be:
- Is there any OFFICIAL statement from Samsung, acknowledging the "Sudden Death"? We have the reports from Tweakers.Net and Engadget, but I haven't seen an actual confirmation from Samsung. Because then it could be more easily treated as a "known manufacturing defect".
- Has Samsung made any official statements about repair of defects on phones with cracked screens, when the said defects are not directly related to the cracked screen?
- Is anyone aware of any EU or Dutch legislation which would apply here, meaning to clarify the fixing of devices with multiple defects, when only some of those defects are covered by warranty?
Anytime your device shows physical damage, most manufacturers will refuse to honor warranty. Samdung isn't unique in this.
I know that it happens, but that doesn't mean that said manufacturers are right. Also, in EU actually the seller, not the manufacturer, is responsible for repairing/replacing products under warranty for the end-customer. But I digress.
My questions were specifically:
- If Samsung has acknowledged officially the "Sudden Death" as a known issue.
- If there is, especially in EU, any legislation or regulation that would obligate the seller (or manufacturer) to fix defects when the product has other, unrelated, defects.
And yes, it is difficult to prove if two defects are related or not. Interestingly though, in EU, within 6 months of the sale it is seller's responsibility to prove that the damage was caused by the customer. After that, the onus is on the customer to prove it. Of course, like any good legislation, it leaves to interpretation what is considered "proof".
monitor84 said:
I know that it happens, but that doesn't mean that said manufacturers are right. Also, in EU actually the seller, not the manufacturer, is responsible for repairing/replacing products under warranty for the end-customer. But I digress.
My questions were specifically:
- If Samsung has acknowledged officially the "Sudden Death" as a known issue.
- If there is, especially in EU, any legislation or regulation that would obligate the seller (or manufacturer) to fix defects when the product has other, unrelated, defects.
And yes, it is difficult to prove if two defects are related or not. Interestingly though, in EU, within 6 months of the sale it is seller's responsibility to prove that the damage was caused by the customer. After that, the onus is on the customer to prove it. Of course, like any good legislation, it leaves to interpretation what is considered "proof".
Click to expand...
Click to collapse
If Samsung has acknowledged officially the "Sudden Death" as a known issue: Officially, No! Un-officially, they have recognized it and have been releasing updates which supposedly fix the SDS.
Cracked screen does not 'void' warranty. It is just not covered under warranty. If you present them a dead phone under warranty with a cracked screen, they'll only charge for the replacement screen. The phone will be repaired free of charge.
I should know. I had almost the same issue in December. They charged for the screen but the repair was under warranty.
Edit: I'm in India, BTW.
Sent from my GT-I9300 using xda app-developers app
samydroid said:
If Samsung has acknowledged officially the "Sudden Death" as a known issue: Officially, No! Un-officially, they have recognized it and have been releasing updates which supposedly fix the SDS.
Click to expand...
Click to collapse
What exactly is "un-officially"? Is there any evidence of this, any e-mails or release notes which support this? Or do we only have the statement from Tweakers.net?
One the vendor may have different warranty terms than Samsung .
In which case it would be worth approaching a Samsung service centre .
As you say regarding legislation EU etc the problem is getting the other party to understand that .
jje
Today's smartphones are as good as PCs. Does using root on computers voids warranty? No!
Using root should/must not void warranty on Smartphones too.
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short:
No.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer:
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
Click to expand...
Click to collapse
Source : https://fsfe.org/freesoftware/legal/flashingdevices.en.html
Sorry I thought I was in Note II forum
I'm going open a new thread there too but since this concerns all of us, it's up to mods to keep this one open.
It shouldn't but it does, even in the EU, OEM's successfully manage to deny warranty based on root.
Root on a Linux system is different to root on an android device though. You're not flashing firmware onto the motherboard of a linux PC and if you are, this is OEM provided anyway.
Once you have root on an android phone, you have acces to do so much more (which although root itself doesn't give you) enables you to flash teh radio stack and other partitions that if done incorrectly, can brick your phone.
If you flash an OEM BIOS on a PC, and it bricks it, they'll repair it because they provided what you flash on it. With Android, the development community works well outside the confines of the Android OS. Basebands, recoveries, bootloaders.
Can root itself break the phone? No. Should warranty be refused on the basis of root alone? No. If I have a faulty USB port, my root status is irrelevant.
However, as an OEM, I would like to be protected against people bricking their device through their own stupidity. I don't want to have to pay to give John Smith a new device because he flashed a Note 2 recovery on his S3.
So the middle ground should be... As an OEM if you are unable to provide evidence that root caused the failure - warranty not void. However, if you can prove the CPU was fried due to overclocking - warranty void!
rootSU said:
Can root itself break the phone? No. Should warranty be refused on the basis of root alone? No. If I have a faulty USB port, my root status is irrelevant.
Click to expand...
Click to collapse
Exactly!!!
I'm OK with these incorrect flash procedures but they refuse everything including manufacturing faults. That's not fair!
Often two warranty's for a phone .
One the phone vendors warranty .
Two a manufacturers extra warranty ..
Samsung offer a limited 24 months warranty and unless they are the phone vendor i do not believe EU laws apply s to this extra warranty .
Where a user may be right in the EU claiming the phone vendor should honour the warranty on a rooted phone . The problem is compounded by the vendor sending the phone to Samsung for warranty repairs . Samsung then say it does not match our terms and conditions for warranty repairs .
But no matter how many users say the law says root is ok Samsung reply no and no user has yet stood up and challenged either the vendor or Samsung .
jje
I bricked (hard brick) my Moto Z 2 months back. Which means no boot, no charge, no pc detection. I tried multiple service centre in different cities and they all told me that my warranty is over. One even showed me their website which said out of warranty when they entered my IMEI.
I'm wondering how can they know without powering the phone. Is it possible that they void the warranty the moment you ask for the unlock code while unlocking the bootloader? Because I've claimed my warranty multiple times before on my previous phones and they didn't know if the bootloader was unlocked.
Motorola states on their bootloader unlock page that you loose your warranty if you request an unlock code.
In the US this is allowed to do for companies as far as I know.
In the EU it's not possible to deny the customer the mandatory warranty and therefore this "threat" is null and void in the EU
regenwurm16 said:
Motorola states on their bootloader unlock page that you loose your warranty if you request an unlock code.
In the US this is allowed to do for companies as far as I know.
In the EU it's not possible to deny the customer the mandatory warranty and therefore this "threat" is null and void in the EU
Click to expand...
Click to collapse
But they killed my warranty
Manish54 said:
But they killed my warranty
Click to expand...
Click to collapse
So I suppose you are an EU citizen then.
Easiest way is to tell them they can't deny you your warranty according to EU regulations and if they still make problems threaten them that you'll go to the consumer protection agency of your country
As long as there's no physical damage visible from the outside and you didn't do anything harmful like overclock the device (which hardly is traceable as the cause of the problem) they have nothing against you to justify the denial of your warranty.
Last resort is taking them to court (your consumer protection agency should help you with this) you'll get right most surely but I don't suppose they will go that far.
I bought Moto Z an unlocked US version on eBay and just wanted to check the motorola's website for warranty. I logged in to my moto account and registered my device by entering IMEI #. It shows warranty status as "Jan 2017" I sent an email to support and provided them eBay/PayPal receipt but they replied saying that they won't honor the warranty date change because I bought my device from an unauthorized reseller. I asked them how can a device that was released Sep/Oct 2016 have already expired warranty, but didn't really get an answer from motorola.
regenwurm16 said:
So I suppose you are an EU citizen then.
Easiest way is to tell them they can't deny you your warranty according to EU regulations and if they still make problems threaten them that you'll go to the consumer protection agency of your country
As long as there's no physical damage visible from the outside and you didn't do anything harmful like overclock the device (which hardly is traceable as the cause of the problem) they have nothing against you to justify the denial of your warranty.
Last resort is taking them to court (your consumer protection agency should help you with this) you'll get right most surely but I don't suppose they will go that far.
Click to expand...
Click to collapse
I don't think that's possible because they give the warning before unlocking the bootloader. Also there are thousands of pending cases in the counsumer court here in India.
Manish54 said:
I don't think that's possible because they give the warning before unlocking the bootloader. Also there are thousands of pending cases in the counsumer court here in India.
Click to expand...
Click to collapse
I don't know about the laws in India but in Europe at least that warning isn't legal.
I need help.
LG says "Once your phone is unlocked, it will no longer be covered by LG warranty."
Since they stated this: Can I still use LG warranty, based on EU 1999 Directive or anything that I missed?
Important part from other topic here:
Any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
Click to expand...
Click to collapse
It will get an infinite loop since the seller needs to give the warranty and the LG will deny it?
(Accordingly with Directive 1999/44/CE above)
There is still a way to get the warranty?
The product has 2 problems, Screen Burn in and GPS not locking, it is a hardware problem, not caused by the root, but by the model (many users have the same problems).
MalarKeY007 said:
I need help.
LG says "Once your phone is unlocked, it will no longer be covered by LG warranty."
Since they stated this: Can I still use LG warranty, based on EU 1999 Directive or anything that I missed?
Important part from other topic here:
It will get an infinite loop since the seller needs to give the warranty and the LG will deny it?
(Accordingly with Directive 1999/44/CE above)
There is still a way to get the warranty?
The product has 2 problems, Screen Burn in and GPS not locking, it is a hardware problem, not caused by the root, but by the model (many users have the same problems).
Click to expand...
Click to collapse
I have reverted back to kdz and relock bootloader with a few phones. Sent off to warranty with no issues.
Sent from my LGE LG-H830 using XDA Labs
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this causes, the manufacturer will recognize your manipulating.
Nick216ohio said:
I have reverted back to kdz and relock bootloader with a few phones. Sent off to warranty with no issues.
Sent from my LGE LG-H830 using XDA Labs
Click to expand...
Click to collapse
I did that too, but they saw it here when they put IMEI on the system.
non-toxic said:
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this cases, the manufacturer will recognize your manipulating.
Click to expand...
Click to collapse
I see.
But I ask because the European Union have some specific laws and directives about warranty. I wanted to find a way to make LG fix the phone, since the problems are clearly hardware fault by manufacturer, and not because rooting.
I know your problem, but you need a lot of money; time and a lawyer to get your justice! Did you have this?
In the first 6 month everything is alright! The dealer has to regulate the harm.
After 6 Month....
As my experiences, the dealer send your phone to LG service partners. They will see your status and refuse the warranty.
You get back your faulty phone after a long while and have to pay for the costs estimate. Nothing is won!
You have to prove, that the harm was predisposed at the date of purchase! So you need a professional expertise.
That’s makes it very difficult!
(see 1. of my signature!!!)
I have found this interesting text’s
->http://www.giga.de/apps/android-os/news/wie-sieht-es-mit-gewaehrleistung-und-garantie-bei-root-aus/
(please translate it with google translation!)
and
-> http://piana.eu/root
non-toxic said:
I know your problem, but you need a lot of money; time and a lawyer to get your justice! Did you have this?
In the first 6 month everything is alright! The dealer has to regulate the harm.
After 6 Month....
As my experiences, the dealer send your phone to LG service partners. They will see your status and refuse the warranty.
You get back your faulty phone after a long while and have to pay for the costs estimate. Nothing is won!
You have to prove, that the harm was predisposed at the date of purchase! So you need a professional expertise.
That’s makes it very difficult!
(see 1. of my signature!!!)
I have found this interesting text’s
->http://www.giga.de/apps/android-os/news/wie-sieht-es-mit-gewaehrleistung-und-garantie-bei-root-aus/
(please translate it with google translation!)
and
-> http://piana.eu/root
Click to expand...
Click to collapse
Wow, nice texts you got for me!
Well then.
My product got defective in the first 6 months (In 4 months maybe). But I didn't went to my warranty service, shame on me...
So I guess I'm on the warranty service hands...
Money, Money, Money, Lawyer and Time = 5x Money I don't have 1x lol...
But thank you so much for the help. You cleared things up for me.
Rooting an LG with its past problems history... shame on me 2x :silly:
non-toxic said:
relocked boot loader doesn’t grant reactivated warranty!
BTW:
* to unlock your boot loader, you have to register your phone ID -> your unlock procedure was known by manufacturer!
* sometimes there are "fuses" installed to register unlocking the device ( Samsung etc.) -> your unlock procedure was known by manufacturer!
* update routines are checking the device status -> your unlock procedure was known by manufacturer!
In all this causes, the manufacturer will recognize your manipulating.
Click to expand...
Click to collapse
Sorry didn't know you guys where talking about the official way to unlock bootloader. Well let me correct myself if you unlocked your bootloader the unofficial way, you should be good.
Sent from my LGE LG-H830 using XDA Labs
Nick216ohio said:
Sorry didn't know you guys where talking about the official way to unlock bootloader. Well let me correct myself if you unlocked your bootloader the unofficial way, you should be good.
Sent from my LGE LG-H830 using XDA Labs
Click to expand...
Click to collapse
There wasn't a way to unlock unofficially in the time I did it. Still doesn't have I guess
But. I got a response from LG. Warranty is no more, but here goes the best part:
Well... Funny enough, LG said to me that "screen retention is normal on their devices, since it is the display technology, and the retention disappear in a few seconds"...
Guys. There's no way to respond to this LOL. I gave up. (Not even a price to replace the display they gave to me)...
The GPS problem costs half the value I paid on the device to fix it. :good: :silly:
I want LG G6 so bad, but... after this... I noticed that even if I had the warranty, they wasn't going to replace the Burn-in problem.
I recommend caution in buying LG devices, at least in the EU...
MalarKeY007 said:
There wasn't a way to unlock unofficially in the time I did it. Still doesn't have I guess
But. I got a response from LG. Warranty is no more, but here goes the best part:
Well... Funny enough, LG said to me that "screen retention is normal on their devices, since it is the display technology, and the retention disappear in a few seconds"...
Guys. There's no way to respond to this LOL. I gave up. (Not even a price to replace the display they gave to me)...
The GPS problem costs half the value I paid on the device to fix it. :good: :silly:
I want LG G6 so bad, but... after this... I noticed that even if I had the warranty, they wasn't going to replace the Burn-in problem.
I recommend caution in buying LG devices, at least in the EU...
Click to expand...
Click to collapse
It's bull crap they do that. Android post to be open source, they will unlock for you official bootloader. But things go wrong LG laughs in your face. I truly believe they do it just so they can screw you over with the warranty.
Like all problems are known issues in phone and they wanna charge wtf? I know you said at the time there was no known unofficial way to unlock. Next phone just try to hold off untill there is.
Sent from my LGE LG-H830 using XDA Labs
Just asking for options
Basically, rooted S9 PLUS with Magisk only to give root and nothing else touched. Stock firmware. About 6 weeks into faultless use and Magisk doing its thing with hidiing root for apps that complain if root detected, I started noticing screen issues
I did diagnostic test with *#0*# which shows a blatent deadzone near bottom of screen making phone usable but far from ideal for a 2 month old device
Unrooted phone by installing latest stock firmware and installing CSC to do a full complete wipe taking the phone back to out of box condition firmware wise. Phone shows its now unrooted running stock firmware for T-Mobile/EE (EVR UK). Everything works as should except obviously KNOX counter is tripped. Been using it like this for about two weeks. Screen issues not getting any worse
Took to Samsung repair centre in Manchester when I was over there, after speaking to Samsung UK about screen issues who said take it to nearest repair centre as it does sound like a hardware fault (plenty of reports of users with deadzones, some a LOT worse than mine). They ran it through their diagnostic software and the Samsung Reapir Centre that showed it may have been rooted previously. They couldn't prove it had been rooted other than their software said it has/had been rooted. as its now back on stock firmware fully installed via ODIN and all tests show its stock again They showed me screen in front of me showing message saying rooted but no other faults showing at all
Basically they cannot repair under warranty as its a new motherboard to take it back to as new under warranty repair, plus a new with a new screen due to the original deadzone fault
They couldn't explain why it shows rooted as I just played dumb and said if its been rooted, why is there nothing showing that fact apart from you saying its been rooted and there is nothing to show otherwise in firmware checks by your software. All apps work as they should if unrooted and they couldn't offer an explanation after checking a few other things via their software and doing various firmware updates to the screen software
The only suggestion they could offer was to take it back to local shop and have them send it off for repair and say nothing about what they found, but report faulty screen and see what happens. The T-Mobile shop 'may' replace it but cannot guarantee they will. Samsung Reapair centre said all they can do is repair it, they will NOT exchange for a new device as they are ONLY a repair centre. But won't do it under warranty as its showing KNOX is tripped and possible rooted in past
My argument was its 2 month old, its a know hardware screen fault recognized by Samsung and if it has been rooted and your software cannot show anything else why is it not covered under warranty as that isn't likely to cause an obvious hardware fault that IS known by Samsung
Thanks
And now you want an option of a shop, where the people are also dumb, so you can still play dumb if they find out with their software that the phone was rooted and they will repair it under warranty ? :laugh:
Yes
Because if the device has a hardware fault that has been recognised and reluctantly admitted by the company involved, that isn't caused by said software I installed then sure why not.
Maybe make the device have the inability to upload custom firmware instead of having a built-in upload option and not have an option to install a custom bootloader, then said company can argue I caused the hardware fault
Anymore helpful suggestions, I'm sure you can manage that as you are senior member
Your option is to take Samsung to small claims court.
Obviously you didn't read the following in almost any root guide available for Samsung devices.
READ THIS BEFORE ROOTING DEVICE
- Any of below said method to root will trip knox and void warranty forever
Click to expand...
Click to collapse
(Source: https://r.tapatalk.com/shareLink?ur...share_tid=3763974&share_fid=3793&share_type=t)
Sorry, but you made the decision to root your phone despite full disclaimers made about the potential consequences.
More than likely their software is more checking for the Knox counter as opposed to currently having root enabled.
Sent from my SM-G965W using Tapatalk
I guessed that, and having personally rooted every Samsung phone and countless custom ROMs and fixing my own screw-ups along the way going back at least 5 year, I didn't seen an issue with rooting another Samsung device
The Note 3 I still use, the wife now has the S7 Edge I upgraded the S9 Plus from (which is now on latest official stock firmware and now running Magisk instead of SuperSU so she can get any official updates) I didn't see any real Rissues with tripping the KNOX counter as all phones have run and still run perfectly
Just a pity that the S9 PLUS is having hardware issues with their screens and deadzone faults. I thought waiting 3-4 months would have shown any potential issues before I went for an upgrade
Just have to try sending it off for repair through T-Mobile. The worst they can do is simply sending it back quoting warranty void and just live with the crap deadzone. It didn't help that even the reapir centre said your going to have an uphill struggle trying to get a new device out of them as its outside the 30-day no quibble exchange policy. It started playing up after I'd had it about 6 weeks
I've had a rooted S3 replaced in the past, but that was a dead motherboard so they couldn't prove it was rooted. New motherboard and rooted it again. Its still in my posession and still works but with yet another screen waiting replacement thanks to my clumsy daughter and her cracking yet another screen
I've got an S5 waiting screen replacement, that just died and claimed warranty void, it had about a month left so no point arguing the case. The wife needed a phone so got a good deal on a S7 which now has a smashed beyond use screen due to her dropping it on the screen and refusing a screen protector or case as it didn't look nice before she dropped it one day onto concrete at a zoo with grandkids. Not a happy chap as I bought teh phoen ina deal
So, rooting and repairing my personal phones isn't an issue, just the hardware KNOX is a pain to deal with
EU laws suggest otherwise as the onus is on the company to show I damaged the device instead of admitting a hardware fault as ist less than 6 months old, but then its a big struggle to convince them that instead of "KNOX is tripped warranty void" response