Hi all,
When I opened the Play Store this morning looking for some new apps, I noticed 99% of the images are not loading/being displayed.
I tried clearing the catch off my apps, clearing the catch of the Play Store, clearing the data if the Play Store, restarting my phone, disabling my WiFi, resetting my network settings and logging out/in from my Google account.
Nothing seems to help.
What can I do to fix this? It suddenly happened this morning so I was wondering if maybe this is an temp problem due to Google conducting some kind of maintenance?
Many thanks!
Are apps installing slowly?
If they are, you probably have to restart your router
Sent from my Transformer TF101 using Tapatalk
I was guessing there might be an issue with my WiFi as well, but when I download an app they download with over 15MB/s (150Mbit). I also tried switching of my WiFi and launching the Play Store using my 4g connection. Same issue unfortunately. Only a few or none of the app icons and images are loaded. Even when I go to the 'my apps' sections within the Play Store I just see the names and no icons.
I just checked my wife's phone (we both have just purchased an S7 edge). She has the same issue. We are using the same Android account email address. I assume this is not the issue? It almost looks like a Play Store issue as the coincidence is just too big...
Same here
I just checked the Play Store via my laptop. Same issue. Many icons of apps are not showing up. Must be a Play Store issue.
Robertjan88 said:
I just checked the Play Store via my laptop. Same issue. Many icons of apps are not showing up. Must be a Play Store issue.
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Click to collapse
I wasn't having the issue. Not sure what the issue is.
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Same issue on play kiosco?
Spain movistar fibra
Related
This is in a way an odd question that I have to ask. So earlier today I wanted to check out a new game and I opened the play store app on my phone and to my surprise the image at the top on the main page where they usually promote different apps, music and books was a NSFW definitely not Google approved image. Now I'm not a prude or anything but I definitely do not watch porn on my phone. So I was very stumped by seeing that in the play store app. I checked around to see if other people were having this problem and it didn't seem to be the case. I tried deleting the play store app's cache.. restarted the phone.. nothing same image. Finally I decided to try and uninstall updates for the app and that worked. But now I am worried.. could another app be taking over doing things it shouldn't be? Is that even possible? Should I do a factory reset just to be safe? For the record I only have apps from the play store and the amazon market installed on the phone I'm currently using and the phone is not even rooted. Any ideas?
dianimator said:
This is in a way an odd question that I have to ask. So earlier today I wanted to check out a new game and I opened the play store app on my phone and to my surprise the image at the top on the main page where they usually promote different apps, music and books was a NSFW definitely not Google approved image. Now I'm not a prude or anything but I definitely do not watch porn on my phone. So I was very stumped by seeing that in the play store app. I checked around to see if other people were having this problem and it didn't seem to be the case. I tried deleting the play store app's cache.. restarted the phone.. nothing same image. Finally I decided to try and uninstall updates for the app and that worked. But now I am worried.. could another app be taking over doing things it shouldn't be? Is that even possible? Should I do a factory reset just to be safe? For the record I only have apps from the play store and the amazon market installed on the phone I'm currently using and the phone is not even rooted. Any ideas?
Click to expand...
Click to collapse
Maybe google considers some of the apps you installed from the amazon store to be NSFW apps..
I've just looked at my apps list in the play store and there is loads of my installed apps missing they are installed on my phone but not showing up in the list. Could someone please tell me where they have gone and how to get them back.
Sent from my Nexus 7 using XDA Premium HD app
davekeeling5 said:
I've just looked at my apps list in the play store and there is loads of my installed apps missing they are installed on my phone but not showing up in the list. Could someone please tell me where they have gone and how to get them back.
Sent from my Nexus 7 using XDA Premium HD app
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Click to collapse
This has happened to me as well. I think I started after Google Play was updated to version 4.3.11.
I have like 120 apps installed. The "Installed" tab under "My apps" now says I've got 9: Barcode Scanner, GTasks Key, K-9 Mail, Official XBMC Remote, Pure Calendar, Pure Grid Calendar, Soundhound, Superuser and USSD/MMI Fix. If I flip to the "All" tab, all my apps are still there. From there I can view information about the apps, but those that are not among those 9 will say that they're not compatible with my device.
My device is a rooted HTC Desire Z (called G2/Vision in North America), with some "EliteMod" 4.0.4 ROM - which have been working perfectly for well over a year. I was thinking it was some kind of Apple-style scam by Google to force users of old, rooted devices to upgrade.. xD
When trying (and failing) to figure out how to tell a living person at Google that 90 % of my installed apps and probably 99 % of the apps in Play Store are missing, I discovered the following added comment here:
"We’ve heard of some users suddenly missing apps under the My Apps section of the Google Play Store app. This is a known issue that we are currently investigating, and updates can be found on our Known Issues page."
I found no updates on it on the "Known issues" page, though.
I have the same problem
Hey guys,
I have the same problem after updating Play Store to 4.3.11. My installed apps went missing, I am not able to search for any apps on Play Store, app in all apps tab arent available in my country anymore (all these apps were available in my country before the update) play.google.com does not show my device, well its really frustrating. I wonder when google will fix this problem. I guess its something to do with their framework services.
rahulananda said:
Hey guys,
I have the same problem after updating Play Store to 4.3.11. My installed apps went missing, I am not able to search for any apps on Play Store, app in all apps tab arent available in my country anymore (all these apps were available in my country before the update) play.google.com does not show my device, well its really frustrating. I wonder when google will fix this problem. I guess its something to do with their framework services.
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Click to collapse
I've fixed it today, I'm not exactly sure how, as I tried a dozen different things I read online. Including uninstalling Adfree, removing hosts-file, clearing app-data for some Google Service-apps, flashing gapps one more time, etc.
But what I did just before it started working again, was to remove my Google account (the one used on Play Store, you can remove it from "Accounts/Synchronization" under Settings), restart the device, and then re-add the account again (in "Accounts/Synchronization"-settings). Then everything became as perfect as it was.
trollsperm said:
I've fixed it today, I'm not exactly sure how, as I tried a dozen different things I read online. Including uninstalling Adfree, removing hosts-file, clearing app-data for some Google Service-apps, flashing gapps one more time, etc.
But what I did just before it started working again, was to remove my Google account (the one used on Play Store, you can remove it from "Accounts/Synchronization" under Settings), restart the device, and then re-add the account again (in "Accounts/Synchronization"-settings). Then everything became as perfect as it was.
Click to expand...
Click to collapse
Thanks trollsperm. I will try that today. BTW, I have observed one more thing. The playstore works just fine after a new flash on Wi-Fi, but it goes back to the no working state as soon as I switch from Wi-Fi to Mobile Network. Have you encountered that?
I have tried your suggestion of deleting the account and re-add the account. This was the outcome
1.The play store started working fine and app sync was flawless. This was on Wi-Fi
2. I switched to the mobile internet and the play store worked fine until I rebooted the phone. The play store stopped working and apps were missing after the reboot with the mobile network on.
3. I then cleared the play store cache and data and switched on WiFi. Opened play store and voila the play store worked normally.
4. I did the same process on the mobile network but it didn't work out.
I guess the Google location services are kinda screwed up on the mobile network and not on WiFi.
Sent from my Desire HD using xda app-developers app
rahulananda said:
I have tried your suggestion of deleting the account and re-add the account. This was the outcome
1.The play store started working fine and app sync was flawless. This was on Wi-Fi
2. I switched to the mobile internet and the play store worked fine until I rebooted the phone. The play store stopped working and apps were missing after the reboot with the mobile network on.
3. I then cleared the play store cache and data and switched on WiFi. Opened play store and voila the play store worked normally.
4. I did the same process on the mobile network but it didn't work out.
I guess the Google location services are kinda screwed up on the mobile network and not on WiFi.
Sent from my Desire HD using xda app-developers app
Click to expand...
Click to collapse
Then I'm afraid your issue is different than mine. For me, the result have always been the same, whether or not I'm on Wifi or mobile. I can now browse Play Store both on Wifi and mobile, and rebooting changes nothing.
When I experienced the issue of "empty" Play Store, the Wifi-connection icon in the upper right corner were always gray (instead of blue) - something that's usually only happening if I'm connected to a wireless network, but the router isn't connected to the actual internet.
My conclusion is inconclusive, I'm just happy that it's back to normal..
Hi guys,
I'm facing the exact same problem as rahulananda.
In my case, the play store running on my Galaxy S4 and also on my notebook, is empty - searchs returns nothing and whey I access directly an app page, it says the app is not available in my country (Brazil).
For me, play store works fine over when mobile data (4G) is enabled, it doesn't work at all on wifi.
I also have a Galaxy S3 which is working perfectly on wifi and also mobile data.
It doesn't seem to be related to play store version, as in all my devices it is currently on version 4.3.11 - besides it is also not working on my laptop.
But, indeed, this is an issue to determine the location - for some reason, over my wifi, and rahulananda's mobile data, Play Store is unable to determine the country.
I found this on Google's Known issues: support.google.com/googleplay/known-issues/1319135?hl=en reffer to issue 8324410.
Hope they fix this soon, this is driving me crazy!!!
Let me know if you find a solution!
Its a simple fix as long as you have root.If you do look at this:
1. Navigate to the Build.prop
2. Find these 2 lines:
Code:
ro.build.description=
ro.build.fingerprint=
3. Delete everything in front of the "=" sign
4. Download a custom rom for another device that has great compatibility with apps(htc one, sgs4)
5. Copy those lines from its build.prop to yours
6. Reboot and Enjoy your market:good:
Well, my problem has been solved after applying the latest CM10 nightly update.
Sent from my Desire HD using xda app-developers app
Hi all,
My Z4 tablet is working great except for the play store. When I start play store I get a header that shows: "Play Store | Work" and "No results found." in the main view. In the menu on the left hand side I have "Store home" (which brings me to the "work home" (and no results). I have "My work apps" (that lists all my installed apps) and then the regular alternatives: "My wishlist", "My account", "Redeem", "Settings" ... etc
Under "My account" i see my purchases on my private account (a gmail acc) and I see the purchases I've made from my phone (a Nexus 6) where the play store works normally. So the play store account is the same but why do my Xperia Z4 Tablet think that I'm in "work mode"?
Thanks!
Same here, I can't install any apps. Useful.
P
Sent from my LG-H955 using Tapatalk
I also have this issue.
You guys don't happen to have a google apps account as your main google account on the device?
That's what I have, so I'm wondering if that might be the cause of this.
An update: I reset my tab and activated nothing but my Google Account on startup.
Skipped anything Sony/Xperia related.
Everything seems to be working normally now
I do not have this issue
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I have this issue on my Xperia Z3+. Using google apps account with my own domain.
Stop Playstore, clear its data
This helped me:
I went to settings / apps
searched for "PlayStore" app
went into the properties tag
stopped it and cleared the data
voilà
I'm having the same problem on my Z4 tab.
Unfortunately stopping and clearing data of the Play Store didn't fix it.
more radical:
try recreating your google account on the device
I'm also experiencing this issue.
Remove the Google account from the device and relogin worked for me.
Sent from my SGP712 using XDA Free mobile app
Same issue here on a Sony xperia z4 tablet. Play store is in "work" mode. I tried cleaning up all the app data but it didn't help. I'm looking to disconnect and reconnect my Google account but, oddly enough, I can't find the way to do it. Any suggestions? Thanks.
Ps. I also use a Gmail account from my actual work on the same device (imap), maybe this is causing the issue? The correct account appears in the play store app though...
EDIT: Uninstalling the updates for the Play Store did the trick. It got back to the factory app and it's working again.
Yep removing the updates fixed it for me too. Nice one.
Argh, then it updating and broke it again. Play Store app 5.8.8 Hmmm
I had this problem, too. But the firmware update, which may not have made it to all markets yet, seems to have fixed it. I updated the firmware on Friday and have not had this issue since.
Eddy555 said:
Yep removing the updates fixed it for me too. Nice one.
Argh, then it updating and broke it again. Play Store app 5.8.8 Hmmm
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I see on the Sony website they are rolling out 28.0.A.8.251 and I'm still on 28.0.A.7.24 so hopefully this update will arrive for me soon and fix it. Thanks for the feedback
28.0.A.8.251 installed today, cleared the Play Store app data and cache and it seems OK at the moment
I also have the problem.it was OK some time after removing the Google account,then it reappeared. After updating to the latest firmware it was OK again and now it's another time back to work mode. This is really annoying and removing the Google account or clearing play data all the time really isn't an option.
Had this 'problem', too. But after updating to 28.0.A.8.251 it solved itself. But btw. what's the problem with workmode? I couldn't recognize any restrictions so far, so why not just simply ignore it?
Hello, I've got EMUI 10 a month ago, but in the last couple of days, I have a strange issue with the play store. When I try searching for anything I could previously install from play store (facebook, twitter,Viber,Instagram), the search won't return any results... I have tried clearing data and cache for play store and play services, re-adding google account, nothing helped. I have even contacted google support through play store chat platform, and after trying a few steps, they advised me to contact the device manufacturer...
Did anybody else experienced the same issue, could it be fixed somehow?
Couple of possibilities, do you have data access via sim or wifi and is it working. Have you updated play store and Google services? Have you applied customizations? Have you restricted play store access to power and data. What did you do on device before you noticed the glitch?
I've been on 10 for awhile and no isues after updating.
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Everything is stock and updated, no restrictions... Nothing was done to the device when this started, that is the main reason I am asking if maybe something is broken in EMUI 10 and Play store compatibility
Hi all Honor 20 Pro users! Lately I've been having problems with using Google Play to search apps. It displays that it doesn't find anything on Play store. I've been using the phone for a month now and everything worked pretty well until a weak or so ago.
Now, when I try searching for a app to install, it doesn't give me any hits. I can browse and install everything browsable, but I can't search for few apps that I used. They are still there, but nowhere to be found. Not even in My Apps library..
I noticed the same thing when I try to use Google Play on my desktop..
Google Play Games sometimes connect, and sometimes it doesn't.
What could be the problem?
I tried clearing Play store cache, but nothing.
Ps: I'm writing here because I noticed this first on my phone, so it might be related.
Same here. no Apps only Movies and TVs.
Cold-Tea said:
Hi all Honor 20 Pro users! Lately I've been having problems with using Google Play to search apps. It displays that it doesn't find anything on Play store. I've been using the phone for a month now and everything worked pretty well until a weak or so ago.
Now, when I try searching for a app to install, it doesn't give me any hits. I can browse and install everything browsable, but I can't search for few apps that I used. They are still there, but nowhere to be found. Not even in My Apps library..
I noticed the same thing when I try to use Google Play on my desktop..
Google Play Games sometimes connect, and sometimes it doesn't.
What could be the problem?
I tried clearing Play store cache, but nothing.
Ps: I'm writing here because I noticed this first on my phone, so it might be related.
Click to expand...
Click to collapse
Could be a problem with internet. I had it once, but went to a different network and it became normal again. Hope it's fixed by now!