Head phone icon is not going from phone
I also faced this problem and took it to service center. They replaced the motherboard and obviously the phone was back and functional again.
By the way it's due to breakage of lock in the headphone jack. If you are still in warranty then visit service center and act smartly and persuade them to do the repairs for free(under warranty) else goto a local repair shop, they might fix it.
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i had just purchased a Sprint Raphel from Ebay, keyboard issue (i was aware of this) i fixed it, however, in process of fixing it unknowingly till the issue arrived again i had mangled the LCD / Touchscreen and key's ZIF socket. the cable itself is fine and i tried to fix it, nevertheless, in the process i did more harm than good.
now, i'm not going to phenoky insurance claim it the damage is all my fault, but my question is this:
if i take it to a sprint repair center and say "i need this part" will they give it to me? or are they going to give the phone a good look through before they want to replace anything? has anyone went though out of warranty repairs? they want 120 bucks just to repair the thing, and if i can just get that PCB replaced which i could do myself without the 120 repair fee i would be ecstatic
i am going to go to a repair center after work, looks like i will be grabbing my titan at lunch in the meantime
I bought a brand new Galaxy S2 in December 2011 and have been enjoying it for a week till I found an Audio jack issue. The issue must have been there right from the moment I unboxed the phone, as I didn't find time to test all features of the phone in a week time. wherein if I remove the ear phones, loud speaker won't work. Later, when I took the phone to service centre, they concluded that the audio jack wasn't triggering the ear-phone removal signal.
Since it was a brand new phone, I demanded a replacement at the service centre. But they refused a replacement, stating some unwritten policy, that phone's life exceeded 15 days from purchase date (since I ordered the phone online, it took me 7 days to get delivered + 7 days of owning it without knowing the issue + weekends). I called up the zonal manager and he too refused for a replacement but promised me to replace the mother board of the phone.
Since I insisted that the repairing work at factory is different from service centres in terms of ESD safety, he promised me that I can be present personally while the service engineer repairs the phone. He also promised that Samsung service centres are at par with the factory standards. Without an option, I had to agree for a repair on a brand new phone for no mistake of mine. When the service engineer was repairing the phone, the front desk people were roaming inside the service area (inside ESD safe zone marked with yellow lines) without ESD safe slippers or bands. I was harassed for quoting that they are not following ESD standards. Having worked in an electronic manufacturing industry for years, I know that moving inside an ESD safe zone may spoil the electronic components in long run. For having said that I was harassed badly by the service manager. When I brought this to zonal manager's notice, he promised me that there won't be any fault in the future. I demanded his promise in a written format but he refused. As any other citizens of this country (with very weak consumer protection), I have been living with the phone happily but not for long
After 5 months, on a Tuesday morning the phone is completely dead and wouldn't boot up while the battery if fully charged. Last known usage was on Monday night when I hooked up the phone to the charger before going to sleep. I still remember that I woke up from my sleep to plug out the phone from wall charger as soon as I heard the charge-full beep. Next day morning, the display wasn't coming up.
Diagnosis from my end:
1. Removed and re-inserted the battery. Doesn't boot.
2. Press and hold the power button for a minute after removing the battery. Doesn't boot.
3. The phone doesn't get into recovery mode.
4. Swapped batteries from my friends phones and still it doesn't boot. But my phone's battery worked in their phone.
I strongly believe it's due to the board replacement undertaken outside factory without following ESD standards or due to the replacement board itself which I suspect to be a re-furbished one. This time I didn't want to give up and demanded a fresh replacement phone but the service manager disagreed again. So, I wrote to the Samsung CEO desk and they are dealing with the case for the past 10 days without much progress.
Kindly give your suggestions if I should continue to live with a faulty phone after paying 30K or get a replacement phone since it's a factory fault. Also, suggest me if I could approach consumer court for all the losses (precious data, loss of peace and all the hardships I'm undergoing).
Thanks in advance.
Deva
Well. Sounds like hardware issue. Could be a lemon, could be a refurbished phone. It should be covered under 1 year warranty anyway, so just take it back and ask them to repair it.
Btw, this should be in the Q&A section.
hmyoo1 said:
Well. Sounds like hardware issue. Could be a lemon, could be a refurbished phone. It should be covered under 1 year warranty anyway, so just take it back and ask them to repair it.
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I have already visited the service and they are ready for a repair. Since the phone has underwent a main board replacement very soon after purchase and again the service centre says a board replacement needs to be done now for the boot issue, is it unfair to ask for a fresh phone instead of repeated repairs? and who knows, after another 5-6 months (post warranty) if the phone comes up with another board fault, I will have to pay the board cost from my pocket. All this for a lemon I've got.
pdydeva said:
I have already visited the service and they are ready for a repair. Since the phone has underwent a main board replacement very soon after purchase and again the service centre says a board replacement needs to be done now for the boot issue, is it unfair to ask for a fresh phone instead of repeated repairs? and who knows, after another 5-6 months (post warranty) if the phone comes up with another board fault, I will have to pay the board cost from my pocket. All this for a lemon I've got.
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Click to collapse
Unfortunately there's nothing more you can do. It depends on the shop that you purchased from, but usually if the phone is found to be faulty within a week or two, they will replace with new one. But, obviously for you it's well past that.
After almost 15 days of struggle, I managed to get 3 months of extended warranty for the product.
i was looking at an app off market which said to create partition for linux swap, fool me i just install it and did follow its instruction. and by the way i was using my phone fine for a while but then i reboot my phone and thats it, in never turned back on.
i tried every possible options to fix it, all the soft mod options including the jig, but so far no luck, any ideas?
If the jig doesn't work you're out of luck. Service centre job & hope they don't notice/care it's been messed with or maybe repair by 3rd party repairer if you end up having to pay for it.
i did took it to samsung repair, but they are saying that my phone is water damaged, while i never ever been near water with my phone, i told em use jtag and flash it, but they insist its water, i got around 5 month warranty left but this dam cnts, cant fix it
Take it to a local mobile repair shop if they refuse to fix it. That surprises me, I would have thought they would fix it if you pay for it. Which you should - water damage isn't covered by warranty (you can debate this with them till the cows come home, tends to be a waste of time), and a hardbrick caused by you isn't either. That certainly tends to be the experience on here (them repairing it at cost to you).
So first I want to acknowledge - I know that when you put a modified ROM on your tablet you apparently void the warranty. So with that knowledge in mind, i'm hoping people might have some thoughts on this.
I had my tablet with the Sony repairer previously because the screen cracked without any apparent cause. Sony fixed it under warranty (after some arguing).
Shortly after I got it back from the repairer, I attempted to install Cyanogenmod on the tablet and something went wrong, couldn't get past fastboot mode, and eventually the battery ran out and wouldn't recharge - even after being plugged in at the wall for 48 hours.
The repairer is now saying that Sony shouldn't pay for the repair because I voided the warranty. They want me to pay $300 to replace the Printed Circuit Board.
I can't imagine how installing different software would damage the circuit board. I think the tablet was damaged by the repairer internally when they fixed the tablet the first time around.
Does anyone have thoughts on this?
I guess not...
Hard to say.
Sucks to have to fight.
Look around for threads about de-bricking. Often bricks are only "soft" and need a trick or 3 to recuperate.
Dear All,
Here is a recap of my phone.
1st time - Authorised Repair Center - To change the charging pin as it is no longer fast charging
Root Cause - might enter dirt or sand
2nd Time - Non Authorised Repair Center - To change the screen as my phone is exposed to rain water. Service guy says that post 1st service they might not reseal it properly therefore it is no longer IP53.
3rd Time - Non Authorised Repair Center - Post screen replacement, the camera is not working, opening the stock camera apps leads to crashing, camera only works with google camera. Return back to the repair center to fix.
4rd Time - Non Authorised Repair Center - Phone suddenly hard bricked, after shutting it down at night. The guy says this has to do with the firmware (I doubt his script). He managed to unbrick it.
Excess of 30 days post 4rd repair in a hot and humid condition, I shut down my redmi note 10 for charging. Thereof it is not charging and hard brick again.
Additional information
1. Move from Authorised to Non Authorised as one year warantty is over for my phone
2. 2/3/4 - Non Authorised Repair Center is the same shop
3. Phone is no longer responding to fastboot/charging/usb charging/volume down & power button manipulation
My objective of writing here is two
1. Retrieve the media from my internal memory
2. Unbricked my phone
Look forward for comments from you all.
I owe you all a good cup of coffee.
Thanks in advance.
It just seems like a motherboard failure.
@gabsvm1 , can we deduce the water seep into the motherboard and damage the whole thing? As far as i know, the unauthorised repair guy say no mould and no extensive water damage, just the screen....I doubt his word. Unauthorised service guy says that the next time it happen again he might need to "wash" the processor.
Quick update, while toying MiFlashPro my device manager is showing other device with name of QUSB_BULK_CID:040E_SN:XXXXXXX
Let me know if there is any progressive steps from here.