Asus Zenfone 2 Laser, remote reset = bricked? - Android Q&A, Help & Troubleshooting

My girlfriend had her phone taken (Asus Zenfone 2 Laser) so I did a remote reset using her Google account. It was successful but the phone was returned and waiting to be setup again - we get as far as "Verify your account - This device was reset. To continue, sign in with a Google Account that was previously synced on this device" which would be mine and/or my girlfriends account as it was my phone handed down to her.
After selecting "Verify Account" I get a screen (below) "Google - 403. That's an error. - Error: disallowed_useragent - The user-agent is not permitted to make an OAuth authorization request to Google as it is classified as an embedded user-agent (also known as a web-view). Per our policy, only browsers are poermitted to make authorization requests to Google. We offer several libraries and samples for native apps to perform authorization requests in the browser." with more afterwards with links to mail.google.com and what looks to be API's.
Why am I not able to reach the login page where I should be able to enter my email address to confirm and unlock the phone? Since this happened I gave her my newly purchased Zenfone 2 and bought the one I really wanted in the first place, a Zenfone 3 but it would be nice to get this one working again and give it to someone or sell it.
I am new and unable to embed images or direct link but here are screens of what I am running into tinypic.com
/r/11rydjl/9
Or at ImageBB which seems to load more often - ibb.co/nyiaqk
Thank you for any input.

Getting same error. Did you find a fix?

I had the same problem, I was able to solve this, just follow the instructions in this video: https://www.youtube.com/watch?v=k4WIj04hYqk. It's in spanish, if you have any doubt please let me know!

ezubiaurr said:
I had the same problem, I was able to solve this, just follow the instructions in this video: https://www.youtube.com/watch?v=k4WIj04hYqk. It's in spanish, if you have any doubt please let me know!
Click to expand...
Click to collapse
Thanks a ton for this link, it worked for me after returning to stock firmware!
what a PITA in first place to have such issues!

This no longer works. I just get a verify account button and when I press I, it goes straight to that stupid error. I have no way in getting around this.

I still stuck on this problem, did someone find a fix ?

You have to factory reset after signing in ,then it works. Another workaround is manually update to lollipop v4.0 from asus website threw recovery adb sideload.

I was able to fix it! I know this is super late response, but had the same issue where after the hard reset it wouldn't allow me past the verify. Not all steps may be necessary, but this worked for me.
Pull down top drawer and click on settings icon before going to verify
Scroll down to Accounts and log into Google account (click + Add account and go through the steps)
Go to Backup & reset
Factory data reset
Once it rebooted and came back on, I was able to go through all the way to the home page. I didn't stop to sign in or connect to my wifi before I got to the home page.

Hi, I haven't access to top drawer like the video above.
Advice pleeease!!!!
Regards,
Adrian

Related

[Q] Samsung account "Processing failed" / Cannot upgrade officially

Hi guys,
I just got a new SGS2 yesterday (had 2 other before, nevermind) and after starting it (setting up google account etc), I tried to update firmware from the phone's menu , officially, as it came with 2.3.4. Tried to log in to Samsung account and every time I got "processing failed" error. Of course I upgraded via Odin, but I am wondering, why does this happen? Whats the issue? Can it be fixed, so that I upgrade via phone's menu?
Thank you!
As OTA does not work for all you use Kies to upgrade .
jje
same problem here,
I am getting this error recently. I'm using xwlp7 with siayh kernel 3.1rc3.
Since i am not able to log in to may samsung account, I'm not able to use samsung dive services and Samsung Apps.
I tried to recreate my acount, and nothing cahnged. I even made a new account with another email address and still getting same message.
I tried with a LPQ rom, which I had amanged to activate Samsung Account on that, but this it didn't work.
I emailed samsung and they asked me to call them, but I'm 140% sure that when i tell them I am on ICS which is not released for my region, the answer would be "it's your fault to go on a unofficial rom, we can't do anything".
Same problem, after upgrade from 2.3.6 to 4.0.3
---------- Post added at 10:59 PM ---------- Previous post was at 10:42 PM ----------
MenosOcho said:
Same problem, after upgrade from 2.3.6 to 4.0.3
Click to expand...
Click to collapse
in fact, right after the firmware upgrade, Samsung Account is updated, and you can't enter the password if you don't accept it.
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
If you've previously bought some apps/games from Samsung Apps, would this method still allow you to re-download those bought apps after you've created a new user?
K.
EDIT : Strangely, whether coincidence or not, I logged into my account via web browser on my PC, then changed my password - my phone is signing in successfully again! Or it could have easily been some server problem on Sammy's end which they've fixed just as I changed my password. Hope this helps someone.
kenneth2008 said:
If you've previously bought some apps/games from Samsung Apps, would this method still allow you to re-download those bought apps after you've created a new user?
K.
EDIT : Strangely, whether coincidence or not, I logged into my account via web browser on my PC, then changed my password - my phone is signing in successfully again! Or it could have easily been some server problem on Sammy's end which they've fixed just as I changed my password. Hope this helps someone.
Click to expand...
Click to collapse
I even tried new account and it didn't work. The thing is when I enter a wrong password it says 'wrong password', but with the right on just gave me 'can not process now'.
Sent from my GT-I9100 using Tapatalk 2
It worked
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
It worked. Thanks ruchirsaurabh!
Unsubscribing and adding Worked perfectly-Thank you
Worked like a charm! so many shows on Media Hub that are not available on Google Play....like Doctor Who(new) and The Circle!!!!!! :laugh:
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
I have found a different and easy way, (i have tried other solutions but didnt work);
First Log in Samsung Account in your mobile, and then enter/login here with your web browser and click: Find my mobile; http://findmymobile.samsung.com
When it finds your mobile phone in map, try to register your mobile phone with your S3.
Thats it.
My friend I can not find the unsubscribe button that you are talking about where is it ???
My emai
[email protected]
I had the same problem, just remove any account you have linked to the device, with mine it worked erasing the gmail account. Hope that works
A unique solution...
Hi guys,
First go to this link and download samsung account update.apk
http://android-apk.org/apk/com.osp.app.signin/1.6.0086/manish-swami/samsung+account/
It worked on my note 3 n-9005
Install it after that download sns provider app from samsung apps for facebook and games sync ...it works
Try and let me know...
Thanks
Hi
I had this problem as well.
Solution: Go to Settings -> Accounts -> Samsung account -> remove your account.
The box should pop up again requesting an Update for your Samsung account, and should run successfully when you click 'OK'. Then you can just proceed to sign in with your existing account login details.
hi mate thanks I use the OTG cable method to run the .apk
it takes me to settings
but when I click on > add a "Samsung account"
it pushes me back out onto the "add account page"
BUT if I press to add ANY other type of an account (Gmail, drop box, etc ...) it works fine
ALSO if I try to go to "Backup and reset" > "Factory data reset" and press "RESET DEVICE" nothing happens ... I press it again and again and no reaction
totally sucks
any ideas?
more info:
I have tried 6 methods so far ... to no avail ..
worst part? is that this is my phone for past 3 years that i purchased brand new from an official store! and I paid $540 USD for it...
when i enter a wrong password i get "Invalid ID or password"
but when i enter correct one I get: "in progress" ... "signing in..." ... AND THEN "Processing failed"
i go to account.samsung.com login successfully .. i see all correct info ... my mobile # etc ..
I have lost trust in super giant company Samsung that got too big .. it doesn't know
I will try to go to the official service center .. with proof of purchase ..
if for some reason they will not help me i will need to try to use software called "Odin" to flash OS ... big risk that it will be a permanent brick where even the service center will refuse to help ..
==================
What is the "Reactivation lock" option?
FAQ
"Reactivation lock" prevents other persons from using your device that is lost. To reactivated your device that is locked by Reactivation lock, you must log into your Samsung account again. So you must remember the user ID and password against emergencies.
InGearX said:
hi mate thanks I use the OTG cable method to run the .apk
it takes me to settings
Click to expand...
Click to collapse
it probably takes you to settings so you can enable "unknown resources" so that you can be able to install the app!!
InGearX said:
i will need to try to use software called "Odin" to flash OS ... big risk that it will be a permanent brick where even the service center will refuse to help
Click to expand...
Click to collapse
yes they probably will refuse to help you because this is an OUTDATED phone, and they won't bother, they will say "buy a new one!".
Odin isn't a Risk at all!!!!
well... it's if you flashed the wrong firmware, but using it is a Peace of Cake, you just need to download the right Firmware for your phone from SamMobile, and if you prefer tutorials there are millions!!, and if you prefer personal help, i can help you
Help!
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
--------------------------------------------------------------------------------------------
I'm new in XDAdevelopers
I have tried what you wrote and I still have the same error "processing failed" I deleted my samsung account and crearted a new one many times and I still can't do it.
is there another way?. Sorry for my bad English.
[I have a samsung galaxy s5 active (AT&T)]
oh, btw I updated my phone via ODIN (5.1.1) and this happens when I turn on my phone (factory reset/wiped all data) like brand new and I can't pass through the "samsung account":crying::crying::crying::crying:
All of this is predicated on the ability to GET IN THE PHONE. Mine is locked pursuant to a "factory reset" some thieves did to it, and it wants me to prove I'm the owner by signing into my Samsung account. That is useless when "processing failed" comes up every time. I can't utilize any of these fixes because I CANT GET INTO THE PHONE because of the processing failure. It seems to me that if so many people have had this problem, Samsung ought to FIXIT!
Hi,
I bought a Galaxy note 4 and made a Samsung account that is linked to this phone. Recently, I was compelled to do a factory reset. Every time I go through the steps of opening my phone, there is a step asking for the Samsung account's email and password to see if it belongs to me. I typed the SAME email I ever used in this phone. But always a message shows saying"processing failed". I changed the password from the website "account.samsung.com" and waited for 2 days but still have the same problem.
Please help me regarding this issue.
Thanks.
Hi,
Had the same problem but a much more simple solution: My tablets date and time was way off (because of some resetting) - after changed to current time (actually using "network time" or similar) finally I get past the error "software update processing failed" (or actually it was in Danish "godkendelse mislykkedes").
Good luck..

Desktop not starting

Hi,
when I reset my Optimus One with VolDown, Power + Home something got messed up and I received a phone where the desktop is not starting any longer.
After the above reset the setup screen appears where I can choose my language etc, but at the last step I get a force close message for the Setup Wizard every single time. When I then force close, the screen goes dark except for the status bar on the top.
After a while the phone autolocks and I can see the lock screen with moving grass and time etc. When I unlock, again the black screen with only the status bar on top.
The phone receives SMS messages and calls and shows the appropriate screen, just no desktop to choose any apps to start. I can even long press home and then get the recent apps screen with no apps to start.
Can someone help me to get my phone functional again?
Thanks.
Binser
seems like problem with your launcher app. use adb push command to push new launcher in your phone.
no debug
fundoozzz said:
seems like problem with your launcher app. use adb push command to push new launcher in your phone.
Click to expand...
Click to collapse
Yes that would be a good idea if I could enable USB debug. But I cannot get to the settings where I could enable USB debug, therefore ADB push is not a possible option for me.
u can log into your google account on desktop and install any launcher app from playstore , it will automatically get installed on your cell if your data is on.
fundoozzz said:
u can log into your google account on desktop and install any launcher app from playstore , it will automatically get installed on your cell if your data is on.
Click to expand...
Click to collapse
Thanks again for ur input: But the VolDown Menu Power thing did a complete reset and therefore the phone is completely virgin, i.e. no google account is set-up.
While during initial boot the setup wizard comes up, I get the error message:
"The application Setup Wizard (process.com.android.setupwizard) has stopped unexpectedly. Please try again."
So I cannot setup a google account for this phone.
u may be able to go to contacts screen while on call. there u will have an option to add google account. try this n if this doesn't work try resetting your phone again.
Thank you! That did it! I called myself with another phone and during the call via the menu button I was able to go into the account section and add an account. Then the play store updated (some time is needed for registration to take hold on the play store web site) and then I installed the Go launcher via web install.
After I got access to the launcher, I immediately activated USB debugging in Settings > Application Settings > Development and also install from unknnown sources in Application Settings.
I wrote these details so that people with the same problem of corrupted launcher or setup wizard know what to do.
BTW before I tried numerous phone resets but none solved the problem.
Now I still have the following problem: To root a reset is suggested to have a clean file system. A reset however again gives me the above problem. How can I break that vicious cycle?
Again, thanks a million for your help.
Regards,
Binser
binser said:
Thank you! That did it! I called myself with another phone and during the call via the menu button I was able to go into the account section and add an account. Then the play store updated (some time is needed for registration to take hold on the play store web site) and then I installed the Go launcher via web install.
After I got access to the launcher, I immediately activated USB debugging in Settings > Application Settings > Development and also install from unknnown sources in Application Settings.
I wrote these details so that people with the same problem of corrupted launcher or setup wizard know what to do.
BTW before I tried numerous phone resets but none solved the problem.
Now I still have the following problem: To root a reset is suggested to have a clean file system. A reset however again gives me the above problem. How can I break that vicious cycle?
Again, thanks a million for your help.
Regards,
Binser
Click to expand...
Click to collapse
No need of reset or so, just root and install clockworkmod recovery via ROM manager app, choose optimus 1 old baseband even if u r on new coz the recovery for old baseband is much more stable.
NOTE:-
do not choose to boot into recovery from ROM manager,u might end up at emergency mode. instead use the key combo to enter into recovery.
don't choose to factory reset from phone menu once u have installed custom recovery, instead do that from recovery.
Thanks, hephappy's ICS CM9 is running well now.
There is only one problem, possibly because I did not get your advice about old baseband in time: Cannot make or receive calls/texts, but I am being asked for SIM PIN and the phone shows the carrier ID in notifications.
My phone has the 20d baseband - is that the problem? Do I need to upgrade to 20g or would that not matter?
Regards,
Binser
OK, I flashed the 20G baseband and the problems are now history. I can make an receive calls.
There was a problem when flashing: The phone did not reboot into recovery mode. I had to do that manually and disable the LG modem. Then when the process was done I the phone showed 20G baseband, but no IMEI and network. I solved that by using the saved NV2 file in a subdirectory of the LGMDP.exe and the NV Restore button on the program icon bar.
Now everything is fine.
Again, thank you for your help.
Ciao,
Binser
To get rid of Popup dialogs try pressing search button, it works for me
Sent from my sending thing.

Wikipad 7 Stuck in Setup Wizard Loop (More Info In Thread).

I have recently purchased a Wikipad 7 tablet and have been using it for a few weeks. I rooted the tablet using KingoRoot and the root was successful. Using a app included with the root called Superuser I deleted some system files I considered safe to do so in order to speed up the tablet and free up some space and the tablet worked fine after doing so. A couple of days later, I decided to perform a factory reset in order to get rid of multiple large files I had downloaded but could not have the effort to find. The reset went as normal until I tried connecting to wifi in the setup wizard. A screen showing 'Connecting to wifi' appears for some time before the message 'Unfortunately, Setup Wizard has stopped.' appears and I'm taken back the first screen where I have to choose my language. I have tried multiple times to connect to wifi successfully but to no avail. I have tried things such as turning off the router in order to bypass the process but the screen that appears after skipping wifi configuration (the one which asks permission to let google access your location) shows the same message after tapping on the left or right arrows located at the bottom to let me proceed through the setup or go back.
I have tried to search the internet for a solution to this problem, but the solutions were unexpectedly complicated for me to get around as I not understand some of the terminology used and the steps to fixing the problem seem to be specifically for one kind of device.
If anybody could have any knowledge on how to solve this problem then help would be greatly appreciated. It would be preferable if the method to fixing this problem would be as simple as possible to perform and understand. If you would like any additional information regarding the tablet in order to help with solving the problem, please to not hesitate to ask as I will provide all I can.
Yet again, any kind of help would be greatly appreciated!

Issues after official OTA to N

Hello,
Friday I received the Android 7.0 OTA update for my phone. Was very hyped about it as an evening before, my brother received his on his S7.
But after it has installed, I noticed a couple of issue on my phone and I didn't seem to find a "collection" of all the issue that are being reported as of today. Of course, they are widely chaotically spread throughout the net.
So here are my issues (trying to describe them as simple and on-point as I can) and feel free to add your own issues/comments:
i. Samsung Cloud backing-up process ending up in errors: "Couldn't back up data. An error has occurred (329)" / "Couldn't sync data. An error has occurred (309)". Every time I want to back-up my phone via Samsung Cloud, very soon after I launch the process, "Samsung Keyboard" returns an error "Samsung keyboard has stopped." For the record, I'm not even using Samsung keyboard at all but Gboard so I don't know why I get that error from Samsung and not from Google, for instance. After closing the prompt, the back-up process will carry on until the end, finishing with the errors mentioned above.
ii. Private mode cannot be accessed anymore. Every time I try to enable it, I get "Failed to turn on Private Mode. Try again". I do have content saved to Private Mode and I'd like to retrieve it before factory restoring the device. Do you have any hints on this? Nothing worked that I trying recovering the files.
iii. Overall experience is a little sluggish and not as snappy as 6.0.1. Every reaction of the OS is almost half a second later than the touch action. WTF understand they rushed it to release it but I don't feel that all the best optimizations were made before release.
Do you experience any of it? Especially the slow reactions of the update, overall?
Hard reset your phone
I think it will manage it all
lordmada said:
Hard reset your phone
I think it will manage it all
Click to expand...
Click to collapse
That's the 1st next step but I thought I'd ask around maybe someone has had the same issues and found a workaround instead of hard reset it..
Thanks
Solved the "Private Mode" issue: head to (stock) recovery -> wipe cache partition -> reboot -> all good. Now the mode and files within are accessible.
Aaand I didn't have to format the phone.
Very well done, mate! (note to myself)
Visit apkmirror and download updated samsung apps. I presume that helps.
ireMaN said:
Visit apkmirror and download updated samsung apps. I presume that helps.
Click to expand...
Click to collapse
I will try that, thanks!

Question Odin says pass but no changes

So i'm trying to remove a google account from this device. Tried all ways and is still asking for the same thing - account previously used on the device to continue.
The tabled was setup by somebody and eventually lost access. Tried to factory reset it but no luck. FRP enabled.
Is there something i am doing wrong maybe? Thank you!
anixthegreat said:
(...)
Is there something i am doing wrong maybe? (...)
Click to expand...
Click to collapse
It's hard to advise since you haven't said what exactly you're doing.
The more detailed you describe, the easier it will be to help you.
FRP can only be removed on a running system, not by flashing the firmware.
I am trying to remove the FRP.
I thought with the firmware i could reset the tablet.
So i have lost access to the synced account basically. I am trying to bypass the security. Tried to recover the password for the google account but since it was a new tabled with a new account i have not so many informations to be able to recover it.
I have also tried the method with Alliance Shield but i can't access Google Play neither.
Have you unlocked bootloader? It's there in the developer settings as "OEM Bootloader Unlock"
I cannot trigger developer mode. Tried but no luck. No message apears when i tap Build Number or any info about the device.
Are you sure you did it right? You are supposed to tap 'build number' seven times, because tapping once will not help. You may already know the above fact, though
Edit: Spelling error.
I did. Nothing happens. Tapped several times but nothing pops up. I am an apple user this is my cousin's tablet received as a gift this Christmas. He is only 9, tried to set it up himself with the help of another cousin....They forgot the password and tried to factory reset it after.
Also, there are quite a few videos about disabling FRP, have you tried them out yet?
Yes i did ... no luck ... I am taken to different not-so-trusted websites with unknown programs (potentially viruses).
Just found this here where it says to clear cache partitions:
Developer Mode Not Showing
I have the SM-N9600 model on TMO, running 8.1, and not rooted. I tapped the Build Number repeatedly to turn on Developer Mode, and I accessed it the first time, but now it's not showing up anyplace. Also, when I try to redo it again, a little pop...
forum.xda-developers.com
Please try it out as I don't have a physical tab on me. I am sure it will not remove data and such, so feel free to do so. You can access it by booting into the recovery options.
It also says that you can alternatively "Place a Nova Activities widget on your desktop, then, take a look around in the Settings section of the widget, see if there's something for Developer Options."
I did clear the cache several times. Factory reseted the phone also but no luck.
Is it possible for you to use ADB instead of using Odin? I am not sure if it will allow you to pass through without oem bootloader unlock enabled, but it's worth a try.
You also should remember to install adb platform tools and also install samsung dev drivers.
ADB not working neither.
I think I know exactly what is the issue either you should downgrade to FW patch prior feb 22 since KNOX doesn't allow to run developer option unless work environment is set-up. In those upgrades you can use Talkback for FRP bypass.
You can try pro disabler method to enable knox and get developer options then from there.
After disable knox https://forum.xda-developers.com/t/...ite-emergency-call-factory-test-mode.4502277/
@Abish4i so if knox is removed, dev settings are also removed? Could you please explain it to me if that's fine by you?
Once you get Knox verification done Developer options are enabled by system. You cannot remove knox without adb unless using Root.
When i try to install any apk the settings crashes. I don't think there is any hope for this device ...
Is it organization owned? What is your current FW patch?

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