Hello everyone,
I signed up for the Free VR promotion when I purchased my S8. About a week ago I was notified that my VR had shipped. When I got the package to my surprise Samsung had sent a Gear 360. I was not upset as I believed they had run out of VRs and exchanged it with a Gear 360. IMO it's more desirable than a VR anyways. Today I received the email below from Samsung. It is good to know that I can return the Gear 360 to them at no cost to myself LOL. I just wanted to post this to see if anyone has had a similar issue.
I got the Gear 360 delivered today as well! What if I don't return it I wonder.... I already sold it on eBay. I have not received an email from Samsung though
I received the camera too. I'm using it as a dash cam and it's fantastic. I'm glad they sent me the camera, I'll get way more use from the camera.
Yea the camera is a better gift and they are still sending VRs. The funny thing is my wife did the promo on the same day and only got a VR. Make sure to claim your Action Director so that you can edit video.
trace1er said:
I got the Gear 360 delivered today as well! What if I don't return it I wonder.... I already sold it on eBay. I have not received an email from Samsung though
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Click to collapse
There isn't a whole lot that Samsung can do. They can politely ask for the camera to be returned. They could make the camera unregisteredable so that you cant use the editing software. They could send you a "bill" that you would not be obligated to pay...All though highly unlikely and probably close to being illegal they could ask T-mobile to bill your account as they have your IMEI. I wouldnt worry about the last one. I dont think Tmobile would allow that as they would lose costumers.
Dstu10, Samsung can actually do something. There is a law that says you can't be charged for unsolicited goods (You didn't order anything); but if you ordered something and received something else by accident you are obligated to call and return the item, or the company can legally charge you for the cost of the item.
We'll see, because like I said I sold the camera on eBay immediately and shipped it already. I've not received any email from Samsung..... Yet.
Hey how do you use it as a dashcam? What settings are u using?
Here's my thinking...
The terms and conditions say:
Code:
GIFT DETAILS: Upon verification of the Offer Claim Form and Qualifying Purchase receipt
(determined by Sponsor in its sole discretion), the Participant will be sent a Gear VR and
controller (est. $129.99 value) (“Gift”). Gift will be sent to the address provided on the Offer
Claim Form within approximately 6-8 weeks after verification. No more than 75,000 Gifts are
available in the Offer. Offer is valid and can be combined with other Samsung offers, rebates,
programs, or promotions unless otherwise stated. Sponsor is not responsible for late, lost, or
undelivered Gifts for any reason. [B]No Gift substitution or exchange will be allowed, except by
Sponsor, who reserves the right to substitute a Gift of equal or greater value in case of
unavailability of a Gift or force majeure.[/B] Each Participant shall be solely responsible for
payment of any and all applicable federal, state, and local taxes for any Gift received. All other
costs and expenses not expressly set forth herein shall be solely the recipient’s responsibility.
Gifts are available for a limited time, while supplies last, on a first-come, first-served basis.
So as the Gear 360 is of greater value, we can argue we thought they simply decided to upgrade us... And just send the VR back to avoid double gift?
caloyzki said:
Hey how do you use it as a dashcam? What settings are u using?
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Using the 60fps video recording with a 128gb Samsung card Evo plus (red one). I bought a small caseco core 360 stand from Amazon and peeled the rubber plastic piece off the bottom of the camera. Works perfect. On hot days, I leave my windows up and the AC on so it don't overheat.
20degrees said:
Using the 60fps video recording with a 128gb Samsung card Evo plus (red one). I bought a small caseco core 360 stand from Amazon and peeled the rubber plastic piece off the bottom of the camera. Works perfect. On hot days, I leave my windows up and the AC on so it don't overheat.
Click to expand...
Click to collapse
Thanks. Can you please link me which one you bought from amazon?
Sent from my SM-G950U using Tapatalk
MagneticZer0 said:
Dstu10, Samsung can actually do something. There is a law that says you can't be charged for unsolicited goods (You didn't order anything); but if you ordered something and received something else by accident you are obligated to call and return the item, or the company can legally charge you for the cost of the item.
Click to expand...
Click to collapse
Like you said we did not order anything....Nor would it be worth Samsungs time to collect $230 from me. They would risk bad publicity and/or upsetting someone that just purchased a $750 phone.
jcastill said:
Here's my thinking...
The terms and conditions say:
Code:
GIFT DETAILS: Upon verification of the Offer Claim Form and Qualifying Purchase receipt
(determined by Sponsor in its sole discretion), the Participant will be sent a Gear VR and
controller (est. $129.99 value) (“Gift”). Gift will be sent to the address provided on the Offer
Claim Form within approximately 6-8 weeks after verification. No more than 75,000 Gifts are
available in the Offer. Offer is valid and can be combined with other Samsung offers, rebates,
programs, or promotions unless otherwise stated. Sponsor is not responsible for late, lost, or
undelivered Gifts for any reason. [B]No Gift substitution or exchange will be allowed, except by
Sponsor, who reserves the right to substitute a Gift of equal or greater value in case of
unavailability of a Gift or force majeure.[/B] Each Participant shall be solely responsible for
payment of any and all applicable federal, state, and local taxes for any Gift received. All other
costs and expenses not expressly set forth herein shall be solely the recipient’s responsibility.
Gifts are available for a limited time, while supplies last, on a first-come, first-served basis.
So as the Gear 360 is of greater value, we can argue we thought they simply decided to upgrade us... And just send the VR back to avoid double gift?
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Click to collapse
Sure, but they sent the VR to not upset people who expected a VR. Samsung could have easily cut their losses by not sending out VRs. I highly doubt they are expecting people to send the camera back.
caloyzki said:
Thanks. Can you please link me which one you bought from amazon?
Click to expand...
Click to collapse
Caseco Core 360 Magnetic Car Mount Phone Holder for iPhone 7/6S Plus 5S/SE Samsung Galaxy/Note Devices - Single (Black) https://www.amazon.com/dp/B00SWYADQC/ref=cm_sw_r_cp_apap_YI2dkLFcroLYH
Related
Hi guys, I though it would be a good idea to start a threat just for everyone who placed an order through Play.com UK and paid full price.
We can use this thread to keep everyone updated on the progress of their ordered, and any updates etc; whether they are able to get it at the discounted price, full refund, partial refund etc.
I ordered a 16GB this morning at 8:30am, and order was confimed at 2:44pm and sent to packing for delivery.
Price - £349
ordered at about 5am this morning
order confirmed at 05:57
packed at about 4pm this afternoon
16GB @ £349
Mailed them asking to cancel and advised I will source elsewhere for a much cheaper price... (I imagine its too late though)
Looks like Play.com are out of stock now. I can't find the HP touchpad 16/32gb anywhere on their site. It was there a few hours ago.
I'm also waiting on a Touchpad from play.com which I bought at full price earlier today.
My gut instinct having dealt with Play earlier on similiar issues is that we'll all be returning our TP's for a full refund
Still I'm going to remain optimistic..
Lothaen said:
ordered at about 5am this morning
order confirmed at 05:57
packed at about 4pm this afternoon
16GB @ £349
Mailed them asking to cancel and advised I will source elsewhere for a much cheaper price... (I imagine its too late though)
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I'd recommend not cancelling your order just yet.
you'll be in a better position to negotiate with them once you have the product.
If you cancel before they despatch it, they won't lose anything, they'll just send it to someone else who was able to place an order.
Once you've got it, hopefully we'll be in a better position a few days after all this commotion, and they may be willing to refund the difference.
otherwise they have to go through the hassle or receiving product back, and then arranging to sell it on - probably at the reduced price.
I'm going to wait to see if mine actually comes through, then assess the situation then.
If they don't openly offer the refund, I'll put a complaint to them, and to the FSA.
their returns policy gives you 7 days to request the return or raise an issue - this is different to 7 days to actually return the item to them.
The complaint etc could last as long as you want, as long as you raise the issue within 7 days.
we should have a strong argument if we refer them to the fact they were aware on Monday that the supplier had significantly reduced the price, and that a large number of supplier not just in UK, but all across the world had reduced their prices to fall in line, and they are being unfair against the consumer by acting this way.
We could also quote things we can get - regarding their comments on Monday evening that they were aware of the price discount and were working on it, yet they chose to do nothing.
Ordered as mine was in my cart, however at time of checkout it stated not in stock.
I doubt I'll get it. however I'm also one of the wait and see's
There may be hope for us yet.
In the US - HP have agreed to refund customers the difference of all ordered purchased within 60 days of the price change.
HP are also 'leaning' on companies to offer the price match themselves.
So if Play.com don't crumble under the pressure over the next few days - maybe there is hope from HP directly.
http://www.zdnet.com/blog/mobile-ne...efund-price-differences-for-early-buyers/3857
HP apparantly informed retailers on Monday that the prices will be reduced, and requested that all retailers offer to refund the difference in the sale price.
HP also advise that it can take a few days for all retailers to act on this.
called play.com in the end and they said it was too late to stop dispatch anyway (wanted to save myself a couple of £ in postage to be honest) - they have sent me my return code and marked it as potential return
so i still have to wait for it anyway...
but the chap I spoke to I did would they not do a price comparison, or are they even considering lowering the price but he said nope. Full refund or keep at full price basically.
@danlat1415 - do you have any of that information or anyway to process that with HP as I'll consider keeping it if thats the case! I wonder if we can ping an e-mail to HP pronto to try and get some clarification from them that we can apply for refunds if the retailer won't honour it...
If I was HP and I'd told everyone to cut the price on Monday, and found out retailers were basically ignoring them (probably to pocket the profits) I'd be a bit peeved -
out of this experience, I'll definitely not be considering Play.com for anything further apart from as a last resort...
sounds like @Analogue Dude has had a similar experience before... that's the feeling I am getting now too.
I'm looking into what HP are doing for UK customers and I'll keep you updated.
It's still very early, and once order are sent out and customers start complaining in large numbers - they may change their mind.
Also depends on what action HP take over the next few days.
Play.com don't want to get bad publicity, and if all other retailers are honouring the price change, it'll be bad for Play.com to try and profit from the limited stock they have - compare to the bad publicity they'll get.
I've been hunting around the net, and this isn't the only forum complaining about Play.com's decision, so strength in numbers...
I guess the only real outside chance of getting a partial refund is if every customer who bought a TP from them returns it this week. Hopefully the logistical nightmare/expense of checking every return will push Play into offering the refunds.
As I said earlier I doubt it happens though, Play are a horrible company to do business with, I haven't used them for years and if it wasn't for this deal I wouldn't have touched them with a foot long stylus.
I'd recommend anyone who has ordered from Play.com to complete the form on the attached link for the BBC Watchdog program.
we may not get anywhere with it, but it's best to put as much pressure as we can on Play.com to honour the discounted price.
http://www.bbc.co.uk/watchdog/gotastory/
wrong thread
Analogue Dude said:
I guess the only real outside chance of getting a partial refund is if every customer who bought a TP from them returns it this week. Hopefully the logistical nightmare/expense of checking every return will push Play into offering the refunds.
As I said earlier I doubt it happens though, Play are a horrible company to do business with, I haven't used them for years and if it wasn't for this deal I wouldn't have touched them with a foot long stylus.
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Really hope so or HP kick their ass (which I doubt will happen)
I got the impression of a very non-caring company when I called them up - to be honest, I had a good impression of them before - but only used them a handful of times... I guess its because I never had to _deal_ with them properly before and just did an order which came and had no issues...
danlat1415 said:
I'd recommend anyone who has ordered from Play.com to complete the form on the attached link for the BBC Watchdog program.
we may not get anywhere with it, but it's best to put as much pressure as we can on Play.com to honour the discounted price.
http://www.bbc.co.uk/watchdog/gotastory/
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Click to collapse
done that - not sure how much help it will give though...
i also wonder though is it worth putting in a 'request to return' with play for everyone's who order has dispatched ? its too late to cancel, but if they have a _lot_ of requests to return and the main reason being the stupid prices... ?
Don't suppose there is a HP email addy to send concerns to? Wonder if they can confirm or deny possible refunds...
Sent from my HTC Desire using XDA Premium App
As far as I know, Argos and Play.com were the only two retailers that hadn't yet offered the lower price (whether it be for a limited time, like Amazon)
But Argos has this morning now caved in and reduced their prices to £89 and £115.
This will hopefully help in the fight against Play.com
they are now the only hightreet retailer trying to greatly profit from this sale.
I'm waiting for an update from HP and I'll let you know. Waiting to hear back from their press office.
So far they have only confirmed that they'll refund direct customers, and credit the retailers.
Just waiting to find out if their credit customers of retailers who are refusing to refund the difference.
(if the retailer are being credited by HP, then they are severely taking advantage of the customer.)
As more developments happen each day, hopefully by the time the Touchpads arrive it'll all either be sorted or a lot clearer.
had an email from play.com this morning saying they would not refund the difference and only option was to keep or send it back for a full refund.... will post the email in a few
was looking for an e-mail form for hp too to submit my disappointment with play
Thank you for your reply.
We regret to inform you that we are not able to process a partial refund should there be a change of price for HP TouchPad 16GB webOS 3.0 WiFi 9.7 inch Tablet PC but we are more than willing accept the item back upon receipt for full refund.
We have two options to process a refund for this order.
First is to allow 15 banking days delivery time frame to take effect so we can provide a Not Received Claim Form and the second is to return the item upon receipt. The latter option will require a Returns Authorisation code which we will be happy to provide as soon as you contact us.
You also have the option to print a pre-payed label on-line. In order for you to return an order, please follow the step by step procedure which can be found on the link below:
http://www.play.com/Help.html?page=retn
This will prompt you to sign in on your PLAY.com account and choose the order you need to return.
We hope that this information is of some help to you. Please accept our sincere apologies for the inconvenience this matter has caused you and thank you for your patience and valued custom.
Kind Regards,
Customer Care Team
Play.com
**************************************************
Confidentiality: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity
to whom they are addressed. If you have received this e-mail in error please notify the sender immediately and delete this message from your
computer without further action. Any dissemination, distribution or copying of this message or any files transmitted with it by an unauthorised recipient is strictly prohibited.
Viruses: This message has been swept for viruses but we cannot guarantee that this e-mail or its attachments are virus free nor accept
responsibility for any virus inadvertently transmitted herewith.
**************************************************
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I just logged into my Play account and my order is now showing as cancelled with today's date beside it.
Card payment had gone through so I wonder what they're playing at
I'd suggest that we go protest outside Play HQ but I don't fancy going to jail for a touchpad (maybe an ipad....)
Brad from HP support said to contact UK HP support on 020 7660 0950
not really very helpful so far... i will check my play.com order - but i got an email saying it was dispatched
Lothaen said:
Brad from HP support said to contact UK HP support on 020 7660 0950
not really very helpful so far... i will check my play.com order - but i got an email saying it was dispatched
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Thank for the update.
I too have got an email this morning confirming my order has been despatched via DHL and I've got a tracking number.
expect it to take upto 5 working days to be delivered, then I have 7 days for receipt to inform them if I wish to return for full refund.
That's approx 8-13 days to get this resolved and to put pressure on Play.com
Hi everyone, I was looking forward to join the I717 community but sadly, I don't think I'll be getting my Note because of some ******* who decided to rip off people thru ebay, I was so happy by the fact that I was getting a new Note, and now I'm trying to get my money back and the guy keeps giving excuses, ebay told me to wait until Saturday to open a didn't receive item case, but for what I know is gonna take some time, the bad thing is that I sold my Sensation and my T-Mobile's Galaxy S2 to be able to buy the Note and now I'm stuck with a Prepaid LG Flip phone. Beware when using ebay, don't wanna end up like me. Bad thing $600
Anyone here can point me on the right direction...
Dispute! If you paid with Paypal then you'll most likely recover your money.
Nothing you can do but wait.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes, I did used Paypal, guess youre right all I can do is wait... which is not easy when you spend that kind of amount, I am an a 28yr. DoD veteran (Sadly, because of an accident) I've dealt with situations that I never thought I'll ever witness, but I never been played like that.
djxcee said:
Dispute! If you paid with Paypal then you'll most likely recover your money.
Nothing you can do but wait.
Sent from my SAMSUNG-SGH-I717 using xda premium
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Buyers are always covered. Which is tough for selling. But it gives buyers some confidence that they have some sort of recourse. Without buyers ebay can't survive, even with millions of sellers
Only way the seller can win the dispute, is if he can show tracking signature delivery to the registered pay pal address.
It takes 10 days at least, sorry to hear you have to go through this, it will just take some patience.
Try not to instigate or piss the seller off. Just keep it cool and let ebay/paypal work for you. At times they may end up sending you the item damaged on purpose, then the claiming gets harder.
I used Ebay to get mine and they were a great seller i believe their name was cellstoreusa and also got a 2 year squaretrade warranty as well I would just say next time make sure you are buying from those sellers who have the highest ratings, Im sorry this happened to you though i hope you get your money back
clockcycle said:
Only way the seller can win the dispute, is if he can show tracking signature delivery to the registered pay pal address.
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From what I heard, you have to use eBay for shipping in order for eBay to trust your tracking information. If you shipping the stuff youself without using eBay to produce shipping labels, you are SOL.
Not true.you have to use a shipper that provides online tracking our a method where deliver can be confirmed. You can use USPS with delivery confirmation, UPS with tracking, Fed Ex, DHL, etc.as long add you can show that it had tracking and show proof it was delivered via online for example. I am a Powerseller on EBay btw.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
adelmundo said:
Not true.you have to use a shipper that provides online tracking our a method where deliver can be confirmed. You can use USPS with delivery confirmation, UPS with tracking, Fed Ex, DHL, etc.as long add you can show that it had tracking and show proof it was delivered via online for example. I am a Powerseller on EBay btw.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
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+1
I'm not a powerseller. But I have around 56 feedback. 100% positive. This guy speaks the truth. you'll get your money back.
Sent from my SAMSUNG-SGH-I717 using XDA
Don't worry. You will get your money back, but it will take some time. I got scammed some years ago. It took a few weeks of going back and forth with ebay, paypal, and the seller. Paypal finally awarded me the money. But (at that time) they could only award me from money that was in his account. That may have changed. Best of luck.
Can't provide any direction, but I"ll chime in with my own Note from ebay experience.
Won one on ebay last month, posted as "brand new". When I received it; no stylus, aftermarket rear cover, and aftermarket battery. Most likely stolen Returned and still waiting on refund.
Had a similar experience... Long time ago with a 300+ dollar phone
Hit that bastard up with a paypal claim.. No seller likes those. Keep all emails and records of attempts to contact. You are protected via paypal "xxxx.xx" amount of dollars
Sent from my SAMSUNG-SGH-I717 using XDA
Do you have a link to the listing?
*USPS with "signature" delivery confirmation. To the verified shipping address on record with Pay Pal.
h0tw1r3 said:
Can't provide any direction, but I"ll chime in with my own Note from ebay experience.
Won one on ebay last month, posted as "brand new". When I received it; no stylus, aftermarket rear cover, and aftermarket battery. Most likely stolen Returned and still waiting on refund.
Click to expand...
Click to collapse
Sorry to hear that, sounds like you may have been sold a Best Buy demo unit. Those are usually missing the Stylus, battery door, but everything can be bought OEM except the box. No box to compare the IMEI usually is cause to be alert and weary.
I was offered a phone in that condition, while testing it, it would go into the orange demo screen and randomly show feature videos. But it can be reset via recovery.
I mostly buy my devices locally on Craigslist. Usually cheaper than ebay and I get to really test it out before paying. Not say youre guaranteed anything tho. Still a risk. YMMV
I've always wondered, how would PayPal get you your money back if the seller just closed their account (banking account)? Do they actually come out of pocket for you?
Yes they do..
beall49 said:
I've always wondered, how would PayPal get you your money back if the seller just closed their account (banking account)? Do they actually come out of pocket for you?
Click to expand...
Click to collapse
years ago you were sol..not sure how it works now.
If OP paid by CC or bank to paypal to seller you can dispute the charge through them
If you paid with funds already in your paypal account you have to wait through the process unfortunately (a good reason why I always pay via one of my credit cards, and not my paypal balance)
Here is the link for the listing... It was listed as brand new/unopened, thanks everyone for the help and support.
http://www.ebay.com/itm/Brand-New-S...Cell_Phones&hash=item231bbca264#ht_500wt_1156
Reclaim said:
Do you have a link to the listing?
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I just sold my Iphone on Ebay and they are so anal about protecting the buyer, I was upset on how long I had to wait to get my money. Now I'm not that upset about it. If you do exactly what they want and either use Ebay to print yor shipping label or upload your tracking data immediatley, there's no way to get ripped off except maybe for missing items or defects. I didn't get my money until Ebay got confirmation of delivery. I then had to wait 4 days to get my money from Paypal. I don't know what takes so long for Paypal unless they try to mske a couple days interest off my money.
what if the sends a fake package with signature confim with nothing inside?
shaolinx said:
what if the sends a fake package with signature confim with nothing inside?
Click to expand...
Click to collapse
You take pics of the label...which shows the weight. ..and of the box open and empty
Thur u arrrrrrgh
Hi guys,
I put my transformer prime on ebay yesterday at a buy it now price of £350 which I thought was fair considering the prime's condition. Someone bought it within about 6 hours which was great, however, he only has 1 feedback for a saw he bought in 2011.
He sent me this message over ebay:
Hi mate, Glad I won your item. I'm currently in U.K at the moment. Please email me at [email protected], confirming the exact condition of the item. I will be going for an appointment will be able to access my email from my iPhone, so email me at [email protected] using the item number as the subject. cheers
seems dodgy. Only in the UK for a bit? going for an appointment? Using a freeweb email address? His address checks out as being from the UK
I am aware of people reversing payment on paypal once theyve received the product and I don't know how to defend myself from that happening. I can't afford to be scammed as I'm a student and need the money to buy a laptop as my other one packed up yesterday.
Any advice would be great,
Cheers, Nick
Did he send payment? Did he pay with Paypal?
Just make sure that you ship the tablet with tracking and insurance. You might consider doing a proof of delivery (signature) as well. As long as you can prove it was delivered to the address he specified he can't come back later and say he never got the item. The tracking, signature confirmation and insurance all cost a few bucks extra, but when dealing with a $350 item and a dodgy customer they are well worth the extra fee.
nickkyboy36 said:
Hi guys,
I put my transformer prime on ebay yesterday at a buy it now price of £350 which I thought was fair considering the prime's condition. Someone bought it within about 6 hours which was great, however, he only has 1 feedback for a saw he bought in 2011.
He sent me this message over ebay:
Hi mate, Glad I won your item. I'm currently in U.K at the moment. Please email me at [email protected], confirming the exact condition of the item. I will be going for an appointment will be able to access my email from my iPhone, so email me at [email protected] using the item number as the subject. cheers
seems dodgy. Only in the UK for a bit? going for an appointment? Using a freeweb email address? His address checks out as being from the UK
I am aware of people reversing payment on paypal once theyve received the product and I don't know how to defend myself from that happening. I can't afford to be scammed as I'm a student and need the money to buy a laptop as my other one packed up yesterday.
Any advice would be great,
Cheers, Nick
Click to expand...
Click to collapse
I'd be concerned about wanting to "confirm the exact condition of the item". If he wanted to do that he should have contacted you before bidding, not after winning. Also, whatever precautions you may take, if he leaves the country after he has your hardware in hand, you will not have much recourse if things go sour later-even if you have all the documentation to prove your side of things. Any way you could get him to pay cash?
On the yahoo account, I wouldn't be too concerned about that. I know lots of people who use yahoo, gmail, etc as their primary email accounts. This keeps things so that your email account is not tied to your ISP and you can keep your address if you change service providers. Also, I personally keep a separate Gmail account that I only use on ebay so that I don't have to give out my "real" address which I only give to friends and family.
thanks for your replies guys,
no, I have not received any money into my paypal account and am waiting for a response from him. Just a quick question regarding postal insurance: Do I insure my tablet up to the value of £350 and receive that if it all goes wrong? Why doesn't everyone just claim things went missing and both parties win?
also to the guy above, that bothered me too. The item's condition was extensively detailed in my description with photos and everything
cheers, Nick
With insurance you specify the sale price of the item and if it goes missing you collect that amount of money from the postal service which you then use to repay the purchaser.
The reason that everyone doesn't just say things are "missing" is because doing so is a crime punishable with prison time if you are found out. Also, it is unlikely that you will be able to get a stranger to reliably lie for you.
almightywhacko said:
With insurance you specify the sale price of the item and if it goes missing you collect that amount of money from the postal service which you then use to repay the purchaser.
The reason that everyone doesn't just say things are "missing" is because doing so is a crime punishable with prison time if you are found out. Also, it is unlikely that you will be able to get a stranger to reliably lie for you.
Click to expand...
Click to collapse
So Worst case scenario is the item goes missing in the post according to mr fraudulent purchaser and I collect cash from the post office?
nickkyboy36 said:
So Worst case scenario is the item goes missing in the post according to mr fraudulent purchaser and I collect cash from the post office?
Click to expand...
Click to collapse
No. The worse case scenario is that you don't buy insurance and the package gets lost or damaged in which case you are out of a tablet and have to refund the $350 out of your own pocket because your item was never delivered.
(Total loss= Tablet + $$350)
2nd worst scenario is the tablet is lost, but you paid $5 (or whatever) for the shipping insurance so you don't have to refund the purchaser out of your own pocket but you are still missing a tablet.
(Total loss= Tablet + $5)
When shipping relatively expensive items overseas it is always worth paying an extra $10 or so to the shipping company for insurance, detailed tracking and signature confirmation. This is doubly true if you don't trust the buyer which seems to be the case with this guy.
I sell my prime with dock, with 399 euro. I buy this in aprile. 2years waranty. I never use this tablet, and i want to sell. I change 2 prime, for defective problems. This is OK. For link send PM.
Inviato dal mio GT-I9100 con Tapatalk 2
almightywhacko said:
No. The worse case scenario is that you don't buy insurance and the package gets lost or damaged in which case you are out of a tablet and have to refund the $350 out of your own pocket because your item was never delivered.
(Total loss= Tablet + $$350)
2nd worst scenario is the tablet is lost, but you paid $5 (or whatever) for the shipping insurance so you don't have to refund the purchaser out of your own pocket but you are still missing a tablet.
(Total loss= Tablet + $5)
When shipping relatively expensive items overseas it is always worth paying an extra $10 or so to the shipping company for insurance, detailed tracking and signature confirmation. This is doubly true if you don't trust the buyer which seems to be the case with this guy.
Click to expand...
Click to collapse
oh I see, thus keeping the cash the buyer has given me.
This does sound like a scam to me, I once had very similar emails when I advertised a car.
I wouldn't part with your Prime until you have the money safely. I don't think you're covered by eBay payment protection (because his feedback is low), but might be worth checking with eBay customer service how protected you are.
Good luck!
Sent from my GT-I9300 using Tapatalk 2
nickkyboy36 said:
oh I see, thus keeping the cash the buyer has given me.
Click to expand...
Click to collapse
Pretty much. According to eBay rules if your product was lost and not delivered you would have to refund them their money (Paypal would happily do it for them without your consent). If you bought insurance, the postal service would pay you the listed value of the tablet so you would get $350 (minus whatever you paid for insurance) and the purchaser would get their $350 back as well.
Insurance is ALWAYS worthwhile, especially for items over $100 and often for items as low as $30 if you have a bad feeling about the buyer.
I've used Ebay a LOT.
1 - Never send without a payment
2 - NEVER, I repeat NEVER EVER accept a payment through PayPal that they used a credit card to make. Reason? People claim that they were "frauded" and do a chargeback. PayPal retracts the money from you and you are out everything.
3 - If you receive a payment email from the buyer NEVER trust them. EVER. Go directly to your paypal through your web browser, never through their links. Reason? They have fake paypal pages set up to make you think you got the payment. I've seen this more times than I can count...it almost suckered me the first time it was that good.
4- ALWAYS get insurance, tracking number and mandatory signature upon delivery. DO NOT EVER send without any of these. Period.
5 - Make sure to ship through whatever government shipping options you have if available. Canada Post, USPS, whatever...this usually avoids brokerage fees (which you can apply to be your own broker and get the item anyway, but it's a headache and a HUGE scam shipping companies LOVE to employ for extra cash)
6 - If the guy says he's from somewhere reasonably local (UK, USA, Canada) then states "I am overseas working in Africa on a geological survey ship, can you please send to my cousin in Nigeria" tell him to **** off and repost it.
7 - EVERY fake buyer will send a template email "Thanks guy, I am happy to be winning your item off of ebay and can not wait to get it! I am so excited!", it never sounds conversational and never mentions the specific item. You can send them back an email that asks them specific questions and they'll answer with another template "Glad to hear from you, I will send the money requested and $50 extra dollars if you send the item as soon as possible through the fastest way".
If the person on the other end can't have a conversation, even in halted English, ignore them and move on. They are a scammer, usually from Africa, using templates to try to scam. Chances are they can't speak a lick of English, or even count. They entice with excited sounding emails offering extra money above and beyond the asking price, then send a fake email that they paid you with a link inside that takes you to a fake page.
This screams scam, I'd back away from it right now. If your selling on Ebay make sure you have someone with atleast 6 to 12 months history, and with a good rating. People will buy a bunch of crap $1 cables so they can raise up there rating and then start scamming on big name items.
When I sold my iPhone 3G years ago I ended up with someone offering to pay me and paypal but wanted me to ship to his Niece in another province... it was a gift and she'd be soooooo excited... apparently....
I walked away from that deal quickly.
Put it up on craigs list, meet in a public place and get cash.
I would run the other direction. This sounds no good.
I'm looking at getting the Nexus 10 here pretty soon (possibly next paycheck) but I would very much like to play with it first. The idiots at Walmart can never give me a consistent answer if they have them or not and whenever I show up they have no idea what I'm talking about. So I called Staples and the guy said he's getting them in next week and sounded about as excited as I am (hooray for Techies!).
So I asked him about the protection plan and he said it is $84 for accidental damage coverage but he literally said that they cannot refuse me wanting a replacement or a gift card for compensation for any reason. He said it's basically in the terms of service that if I bring the tablet in and want a replacement (not like a 14-day refund/replacement though, but within a year) that they will replace it on the spot no questions asked. He even said basically "and when the new one comes out like a year from now you can bring it in and get a gift card for it and get the new one no problems."
That sounds amazing. That's like future-proofing my tablet for an extra 84 bucks. Anybody out there get one from Staples? And did you get the protection plan? Is it really how he described it? It almost sounds too good to be true but he sounded confident in it.
What do y'all think?
MrSteez said:
I'm looking at getting the Nexus 10 here pretty soon (possibly next paycheck) but I would very much like to play with it first. The idiots at Walmart can never give me a consistent answer if they have them or not and whenever I show up they have no idea what I'm talking about. So I called Staples and the guy said he's getting them in next week and sounded about as excited as I am (hooray for Techies!).
So I asked him about the protection plan and he said it is $84 for accidental damage coverage but he literally said that they cannot refuse me wanting a replacement or a gift card for compensation for any reason. He said it's basically in the terms of service that if I bring the tablet in and want a replacement (not like a 14-day refund/replacement though, but within a year) that they will replace it on the spot no questions asked. He even said basically "and when the new one comes out like a year from now you can bring it in and get a gift card for it and get the new one no problems."
That sounds amazing. That's like future-proofing my tablet for an extra 84 bucks. Anybody out there get one from Staples? And did you get the protection plan? Is it really how he described it? It almost sounds too good to be true but he sounded confident in it.
What do y'all think?
Click to expand...
Click to collapse
What you wrote does not agree with this:
http://www.staples.com/sbd/cre/programs/serviceplans/
While I am not sure it is needed, I got an extended warranty from Squaretrade for $60 after a 40% discount.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
I'd read the fine print for yourself and make sure the guy isn't just trying to sell you a "warranty". I bought my Nexus at Walmart and initially bought the $44 protection plan. After getting home and actually reading it (I was too excited at the time that they actually had an N10 in stock) I went back to get a refund for it and they actually did it. Seems all it provided was a repair service.
If the Staples protection plan is what the guy explained, sounds like a good deal.
Sent from my Nexus 10 using Tapatalk HD
ljg600 said:
What you wrote does not agree with this:
http://www.staples.com/sbd/cre/programs/serviceplans/
While I am not sure it is needed, I got an extended warranty from Squaretrade for $60 after a 40% discount.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
How did you get the 40% discount?
CaliLove310 said:
How did you get the 40% discount?
Click to expand...
Click to collapse
At the time, and perhaps still the case- discount coupons were being sold on Ebay for $1-$2. Also, if you "Like" Squaretrade on FB- they may still offer a discount- but then you risk upsetting your friends who may be hit with their ads.
Worth Avenue offers competitive prices as well. As indicated, one could make the case that these warranties are a waste of money- factoring in the cost of used devices as replacements in the second coverage year, existing manufacturer coverage- as well as any deductibles.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
The way the warranty works at staples. You have 15 days with Staples from time of purchase to exchange or return your Nexus 10. After this you have the one year warranty with Samsung. If you purchase the protection plan with staples within 15 days of purchase of the Nexus 10 then this warranty begins when Samsungs ends.
If in the one year of protection under Staples after Samsungs warranty is up and you have a problem then you call the 1-800 number on the brochure they give you when you purchase your warranty. When you call them, you tell them it doesn't work (don't ask about repairt). Then will either Email or your send you the full purchase price(excluding tax) in form of a gift card to be used at Staples. You can take this gift card and purchase whatever at Staples even you if don't purchase another tablet.
The most important part of the protection plan is registering right after purchase. Call the number or go to the website listed and register the protection plan. Take the register and put in your Nexus 10 box and keep both for two years.
chase3567 said:
The way the warranty works at staples. You have 15 days with Staples from time of purchase to exchange or return your Nexus 10. After this you have the one year warranty with Samsung. If you purchase the protection plan with staples within 15 days of purchase of the Nexus 10 then this warranty begins when Samsungs ends.
If in the one year of protection under Staples after Samsungs warranty is up and you have a problem then you call the 1-800 number on the brochure they give you when you purchase your warranty. When you call them, you tell them it doesn't work (don't ask about repairt). Then will either Email or your send you the full purchase price(excluding tax) in form of a gift card to be used at Staples. You can take this gift card and purchase whatever at Staples even you if don't purchase another tablet.
The most important part of the protection plan is registering right after purchase. Call the number or go to the website listed and register the protection plan. Take the register and put in your Nexus 10 box and keep both for two years.
Click to expand...
Click to collapse
Ugh. Is this seriously how it works? That sucks. So I want the one that covers accidental damage (if it were to crack or something) but would that not kick in til one year after I have the tablet? If this is seriously how the plan works then that's dumb.
TBH I'm probably only going to have the tablet for a year and then get a newer model. Maayyybbeee longer.
Even the accidental one doesn't kick in til after samsung ends. So basically you can upgrade your tablet after one year.
Sent from my SAMSUNG-SGH-I317 using xda premium
JediSooner said:
I'd read the fine print for yourself and make sure the guy isn't just trying to sell you a "warranty". I bought my Nexus at Walmart and initially bought the $44 protection plan. After getting home and actually reading it (I was too excited at the time that they actually had an N10 in stock) I went back to get a refund for it and they actually did it. Seems all it provided was a repair service.
If the Staples protection plan is what the guy explained, sounds like a good deal.
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
I bought my Nexus 10 at Walmart specifically for the $44 protection plan. (I haven't picked it up yet - it's at a far-away Walmart. I'll get it on Sunday.) I thought it looked like a good deal - about the same terms as Square Trade, but for less than half the price. What's wrong with it? If the screen cracks or I spill tea on it, they will fix or replace it for me. And I don't have to deal with Samsung, even during the manufacturer's warranty period, which I've heard is unfun. Seems pretty good to me.
permutations said:
I bought my Nexus 10 at Walmart specifically for the $44 protection plan. (I haven't picked it up yet - it's at a far-away Walmart. I'll get it on Sunday.) I thought it looked like a good deal - about the same terms as Square Trade, but for less than half the price. What's wrong with it? If the screen cracks or I spill tea on it, they will fix or replace it for me. And I don't have to deal with Samsung, even during the manufacturer's warranty period, which I've heard is unfun. Seems pretty good to me.
Click to expand...
Click to collapse
I think what everyone is talking about is that the protection plan is "good" but it doesn't kick in apparently til after the first year of having the tablet because there is already a year warranty from Samsung. If that's right though then it seems stupid because what happens if you crack your tablet before the year is up? Seems counter-intuitive
I have purchased the staples warranty on two items. One being a $200 chair which I called over a year later and they told me to toss it and sent me a gift card for $200. Used it to buy a canon digital camera. I tried claiming warranty on it but they asked what was wrong with it and to send it in for repairs. There was nothing wrong so I didn't send it in, just thought maybe they would send me a new gift card which they didn't. I'm not sure if I was under canon warranty at the time or not. Staples is suppose to get a shipment of N10s tomorrow and I may get the warranty with it since I have had success with it before with the chair.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
MrSteez said:
I think what everyone is talking about is that the protection plan is "good" but it doesn't kick in apparently til after the first year of having the tablet because there is already a year warranty from Samsung. If that's right though then it seems stupid because what happens if you crack your tablet before the year is up? Seems counter-intuitive
Click to expand...
Click to collapse
Actually, this is incorrect. It takes effect from the moment you buy the plan, and you can only buy the plan within 30 days of buying the tablet. I bought it the same day. Here's the description (copied and pasted):
http://www.walmart.com/ip/2-Year-Dr...lan-for-Tablets-and-iPads-400-499.99/21556980
-------------------------------------------------
2 Year Drop, Spill and Cracked Screen Service Plan for Tablets and iPads $400 - $499.99
Get long-term peace of mind for your Tablet with a Product Care Plan. If your product has a covered failure during the Plan's term, we'll repair or replace it. We cover 100% of the repair costs. There are no deductibles or hidden fees.
2 years of protection for your Tablet begins the moment you purchase your Plan.
We enhance and extend the manufacturer's warranty.*
Our Product Care Plan provides more coverage than the manufacturer's warranty, such as failures due to:
•Accidental Damage from Handling, such as spills, drops and cracked screens
•Power surges
•Defects in materials and workmanship
•Mechanical or electrical failures, including those due to normal wear and tear
•Internal heat, dust and humidity
This plan provides 2 years of coverage from the date of purchase.
Learn more about our Product Care Plans
Your Product Care Plan also includes:
3-day Service Guaranteed, or your money back.
If your product has a covered failure, we'll repair it within 3 days of receiving it. See the "Learn more about our Product Care Plans" link above for more details.
Transferable Coverage. If you sell your product or give it to someone as a gift, your Product Care Plan and all of its benefits are fully transferable to the new owner, so it maintains its value.
Accidents happen. Take comfort knowing that your purchase is protected from accidental drops, spills and cracked screens from day one.
How the plan works:
•Add the Product Care Plan to your shopping cart.
•Your product is covered the moment you complete your purchase.
•Within two business days, you will receive an email with Plan details.
•If you need to make a claim, call us 24 / 7 / 365 at 1-877-968-6391. Just have your order confirmation emails handy when you call.
Important information:
•Products need to be purchased from either Walmart.com or a Walmart store.
•You can purchase this Product Care Plan for any eligible product up to 30 days after purchase, as long as you have the original Walmart product receipt.
•We may fulfill your claim by providing you with a new, remanufactured or refurbished product with similar features and functionality, or a Walmart Gift Card for the original purchase price of the product (including taxes).
*Limitations and exclusions apply. See Terms and Conditions for complete program details.
-------------------------------------------------
UK customers are being treated shockingly and appallingly by Samsung compared to other countries in regards to not being offered any compensation for the recall of the Note 7
We already have the disadvantage of paying a higher price for Samsung products
Denied the Galaxy Note 5 in 2015
Denied the launch of Samsung Pay
Delayed launches of new releases before other countries
And now being denied any sort of compensation for the double recall of the Galaxy Note 7. Despite other countries like the USA receiving $100 for the inconvenience.
In the UK we have not received:
Any cash compensation
Any compensation for loss of money due to buying accessories
Any discount for the replacement Galaxy S7 Edge that is offered by Samsung
What we did receive:
A patronising and poorly worded email, that implied the greatest gift Samsung could offer to it's disadvantaged customers was a refund.
Something that Samsung would be legally obliged to do in any case.
The only way to get what we deserve is to complain officially to Samsung.
So, I am here to help you:
There's an easy and efficient way to do this, completely free and powered by the trusted UK consumer rights guru Martin Lewis's 'Money Saving Expert' Website and the tool there called RESOLVER. (links below) You simply fill in details of your complaint (the tool will advise on what to say), it took me 5 minutes. It will automatically post it to the correct address that needs to receive the complaint. It will notify you of any response and if no response is forthcoming will then progress to the next level of complaint right up to the board of Directors. Your case will be filed, time stamped and documented for you to refer to at any time in a dossier. Once again this is completely FREE and from a highly trusted respectable and successful consumer rights website.
It's really easy to use, requires a quick registration so that you can access your cases.
Here is the link: http://www.resolver.co.uk/
My complaint was worded as follows:
Dear Customer Services,
Reference:
Samsung Galaxy Note 7 purchased directly from Samsung UK online. Compensation request due to the recall of the Samsung Galaxy Note 7.
Complaint:
Samsung have not offered any compensation to UK customers who have endured several weeks of a double recall of the Galaxy Note 7. It has been observed that other countries including but not limited to North America have been offered $100 compensation.
The recall is compulsory, in that Samsung is crippling the Note 7 via OTA software patches to the phone purchased by the customer and forcing the customer to return it. This will be the second incidence of recall and with it comes a great deal of inconvenience, loss of enjoyment, financial loss and overall stress. Samsung have offered absolutely zero compensation and this is wholly unacceptable.
To action this I would like you to either offer a cash compensation in line with other countries, or offer a heavily discounted alternative replacement phone that is as near equivalent to the Galaxy Note 7 (for example, the Galaxy S7 Edge).
I look forward to a response within 7 days of this correspondence.
Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Yours faithfully
I urge all UK customers that have had to endure this fiasco to spend 5-10 minutes doing what I did to get something for all the trouble caused.
Why should we be the under dog?
The more of us that submit complaints the more impact it will have.
I intend to make the press and tech websites aware of our actions if we do not get an appropriate response from Samsung
.
Done.
apprentice said:
UK customers are being treated shockingly and appallingly by Samsung compared to other countries in regards to not being offered any compensation for the recall of the Note 7
We already have the disadvantage of paying a higher price for Samsung products
Denied the Galaxy Note 5 in 2015
Denied the launch of Samsung Pay
Delayed launches of new releases before other countries
And now being denied any sort of compensation for the double recall of the Galaxy Note 7. Despite other countries like the USA receiving $100 for the inconvenience.
In the UK we have not received:
Any cash compensation
Any compensation for loss of money due to buying accessories
Any discount for the replacement Galaxy S7 Edge that is offered by Samsung
What we did receive:
A patronising and poorly worded email, that implied the greatest gift Samsung could offer to it's disadvantaged customers was a refund.
Something that Samsung would be legally obliged to do in any case.
The only way to get what we deserve is to complain officially to Samsung.
So, I am here to help you:
There's an easy and efficient way to do this, completely free and powered by the trusted UK consumer rights guru Martin Lewis's 'Money Saving Expert' Website and the tool there called RESOLVER. (links below) You simply fill in details of your complaint (the tool will advise on what to say), it took me 5 minutes. It will automatically post it to the correct address that needs to receive the complaint. It will notify you of any response and if no response is forthcoming will then progress to the next level of complaint right up to the board of Directors. Your case will be filed, time stamped and documented for you to refer to at any time in a dossier. Once again this is completely FREE and from a highly trusted respectable and successful consumer rights website.
It's really easy to use, requires a quick registration so that you can access your cases.
Here is the link: http://www.resolver.co.uk/
My complaint was worded as follows:
Dear Customer Services,
Reference:
Samsung Galaxy Note 7 purchased directly from Samsung UK online. Compensation request due to the recall of the Samsung Galaxy Note 7.
Complaint:
Samsung have not offered any compensation to UK customers who have endured several weeks of a double recall of the Galaxy Note 7. It has been observed that other countries including but not limited to North America have been offered $100 compensation.
The recall is compulsory, in that Samsung is crippling the Note 7 via OTA software patches to the phone purchased by the customer and forcing the customer to return it. This will be the second incidence of recall and with it comes a great deal of inconvenience, loss of enjoyment, financial loss and overall stress. Samsung have offered absolutely zero compensation and this is wholly unacceptable.
To action this I would like you to either offer a cash compensation in line with other countries, or offer a heavily discounted alternative replacement phone that is as near equivalent to the Galaxy Note 7 (for example, the Galaxy S7 Edge).
I look forward to a response within 7 days of this correspondence.
Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Yours faithfully
I urge all UK customers that have had to endure this fiasco to spend 5-10 minutes doing what I did to get something for all the trouble caused.
Why should we be the under dog?
The more of us that submit complaints the more impact it will have.
I intend to make the press and tech websites aware of our actions if we do not get an appropriate response from Samsung
.
Click to expand...
Click to collapse
looks great ..
will fill in ..
but a note 7 from carphone whorehouse ... should the complaint be to samsung or CPW
and what category
magyosha said:
looks great ..
will fill in ..
but a note 7 from carphone whorehouse ... should the complaint be to samsung or CPW
and what category
Click to expand...
Click to collapse
The manufacture is responsible for your losses so I would go with Samsung.
The category is "other" as you are complaining about customer service not the product in this instance.
.
Thanks for giving it a go too!
.
Sent from my SM-N930F using Tapatalk
sent
Done - borrowed most of your well-written note, and added some points about the particular messups around my original delivery etc.
Thanks for finding this site - it looks like a really useful way to pursue the issue. Hope something comes of it!
Very nicely done ..copy sent ..plus my other snotty email this morning
to add eve more insult to users in the UK who DID purchase.
those in India who only paid a deposit are getting treated better than us !!!
'For everyone who pre-booked the Note7 in India, the company is now offering the Galaxy S7 or the S7 edge instead. If you choose to go with either of these phones, you will be given a new Gear VR, Level U wireless stereo headset, and a $50 Oculus VR content voucher absolutely free. In addition to that you will also get one time screen replacement for free within 12 months of purchase.'
I don't know how likely this is, but is there at least a remote possibility that it's part of some broad, quiet effort to punish the UK over Brexit? If it is, it's definitely not right, but the thought has crossed my mind. Maybe I'm being paranoid, but there it is.
That said, good job on that, I hope you guys are successful in getting proper compensation!
Sent from my SM-G935V using Tapatalk
californiarailroader said:
I don't know how likely this is, but is there at least a remote possibility that it's part of some broad, quiet effort to punish the UK over Brexit? If it is, it's definitely not right, but the thought has crossed my mind. Maybe I'm being paranoid, but there it is.
That said, good job on that, I hope you guys are successful in getting proper compensation!
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
No I really don't think that.
In the UK (and Europe) we have been the underdog well before BREXIT. Besides, we haven't actually left the EU yet! (Though it can't come soon enough - that's another topic elsewhere!)
Sadly, everyone blames everything on BREXIT - probably someone blames the weather we have had recently on it!
I been complaining hard on Twitter about the lack of consistency from facebook, Twitter and email.
Two started to get information, by email they started to complain about my abroad purchased of a dual SIM phone and how I have to discuss with them even though I was offered a single sim variant before 2nd recall.
I have posted this chat to get an actual response. Getting quite angry with the run around
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
magyosha said:
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
Click to expand...
Click to collapse
Same answer same guy
magyosha said:
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
Click to expand...
Click to collapse
The online shop are not the best team to contact regarding the customer service failure. It's online support.
If they fob you off with 'cut and paste' replies then it goes further up the chain.
.
Sent from my SM-N930F using Tapatalk
Just took mine back for a refund to CPW. Today is a sad day!
CPW Return UK
Just returned mine today also. Was asked for it headset box and all contents. I stood my ground and said while we stand here another potential customer will leave due to waiting in line (shop was busy . That soon surpassed the hurdle of accessories required rubbish. Then I was also refunded the £100 I paid upfront? No idea when I supposedly paid that shhh. Si now you ten days until beach to upgrade status happy days. The reason happy, is if noticed scratches staying to appear on the front left of screen. My two year old note 4 if still mint with no screen protection. So maybe something in the G5 screens??
The tried pushing inferior S7 edge as it's a safe phone and really the same! I said no thanks I'm due an upgrade not down grade and with outdated tech, at that.
Going short term sim only till S8+ arrives, hopefully sooner rather than later
The so called $100 allowance isn't really all that great a deal either. It is only for Samsung phones. Really, the only phone anybody will use it on is the s7. So Samsung is hoodwinking these folks...1. getting them off the complaint list 2. getting them locked into another 2 year agreement 3. Giving them 100 dollars bill credit for a phone that is about to be replaced, which is going to reduce any remaining inventory (great for Sammy) right before the release of the s8.
Go figure. Our situation isn't much better, and may be worse since the 100 dollars is acting as a incentive to make a poor choice.
EDIT: oh, and actually, the 100 dollar bill credit is in reality no benefit since contract phones are always inflated. You'll basically get the phone for $575 instead of $675. You could've had the same discount if the phone had been purchased via Amazon. They'll definitely keep the 100 dollar lower price point for the s7 once the new one rolls out. Nothing lost.
It is not just UK. The EU is a secondary market for Samsung. We all know that. Why - that I do not know.
pinetreehater said:
The so called $100 allowance isn't really all that great a deal either. It is only for Samsung phones. Really, the only phone anybody will use it on is the s7. So Samsung is hoodwinking these folks...1. getting them off the complaint list 2. getting them locked into another 2 year agreement 3. Giving them 100 dollars bill credit for a phone that is about to be replaced, which is going to reduce any remaining inventory (great for Sammy) right before the release of the s8.
Go figure. Our situation isn't much better, and may be worse since the 100 dollars is acting as a incentive to make a poor choice.
EDIT: oh, and actually, the 100 dollar bill credit is in reality no benefit since contract phones are always inflated. You'll basically get the phone for $575 instead of $675. You could've had the same discount if the phone had been purchased via Amazon. They'll definitely keep the 100 dollar lower price point for the s7 once the new one rolls out. Nothing lost.
Click to expand...
Click to collapse
I hear what you're saying. But I personally paid £740 direct to Samsung (around $900) so I had already been ripped off. I wanted it 3 days earlier so that rip off was actually quite a kick in the teeth for someone paying up front direct to their store.
So even $100 (£80) is a measly amount yes, but any amount is better than nothing. It would at least cover my loss for accessories.
If they can't give us £80 off the cost of the S7E then they don't care about customers.
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Sent from my SM-N930F using Tapatalk
I don't want money off another Samsung phone. I want the £80+ refunded for accessories. I contacted amazon who tol me to go direct to the sellers. The sellers told me to return stuff and pay postage myself - 2 addresses given were in the USA so the postage would be far higher than the cost.
I also want my time paid for. At least 5 long phone calls, many emails, 2 galaxy note7 set ups, 2 note 4 set ups and a note 2 (changing to and from my other half who was having my old phone).