Hi everyone.
I have seen some topics about similar issues, however descriptions were kind of short and lacked details, so I am starting this new clear topic hoping somebody can shed some light.
My phone:
- Model: Moto Z.
- Baseband: M8996_1239.53.01.126R SRD
- Kernel: 3.18.31-perf-g1403404-00036-g20e6d7c [email protected] #1
- Security patch: April 1st 2017
- Compilation: NPLS25.86-30-12
Comments:
- Came with Marshmallow, I upgraded it to Nougat two or three weeks ago.
- Used Bluetooth on Nougat perfectly.
- All good until yesterday.
The problem:
- It started last night.
- Only thing I did yesterday that was different from other days is running Play Music, which I had not even opened before. I know this sounds stupid but I do not want to leave anything out.
- When I got home some hours later, Bluetooth would not turn on.
- What happens exactly is:
1. I try to turn Bluetooth on, it takes me to the Bluetooth connection screen. Switch is ON but no devices show up.
2. When I get into Settings, I see the switch is DEACTIVATED.
3. I tap on the switch and it moves, however it remains grayed out and Bluetooth does not turn on.
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My failed attempts to solve it:
- Tried restarting.
- Tried clearing Network Settings.
- Tried clearing Bluetooth app cache.
- Tried clearing phone cache from Recovery menu.
- Tried turning off wifi scanning.
- Tried switching off/on every Bluetooth setting I found.
- Tried hard-resetting phone.
- Tried rebooting in safe mode.
Nothing worked and I am lost.
I contacted customer service, and after confirming I had hard-resetted the phone they told me I should send it for repair. I guess that is what they have to tell you when they cannot find a solution... I do not blame them, still I am so afraid they will send me back a refurbished device and so positive this is a software issue that I do not want to do this.
Any ideas? Anything I should try?
Thank you all in advance.
Ivo
Did you try to turn on the flight mode, reboot the phone and then disable flight mode?
With hard reset you mean data/cache wipe, correct?
Loader009 said:
Did you try to turn on the flight mode, reboot the phone and then disable flight mode?
With hard reset you mean data/cache wipe, correct?
Click to expand...
Click to collapse
2) Yes. Full reset.
1) DUDE... YOU ARE MY HERO. I CANNOT BELIEVE THIS.
I FIXED IT BY DOING THAT! (flight mode - restart - disable flight mode).
Believe me, I had tried (almost) EVERYTHING. FOR REAL. People from Lenovo said my phone needed replacement...
Thank you. And congratulations on your last World Cup (I am from Argentina).
Thx, I am glad this helped.
Some tricks even their hotline does not know
Loader009 said:
Thx, I am glad this helped.
Some tricks even their hotline does not know
Click to expand...
Click to collapse
I am sad to say a week after this happened BT started having problems again. Now I can turn it on and off, the BT icon shows up in the notifications bar, but no devices are detected nor can my phone be detected by other devices.
I even flashed the BT module but that did not work.
I guess my last chance is Android O.
igavuzzo said:
I am sad to say a week after this happened BT started having problems again. Now I can turn it on and off, the BT icon shows up in the notifications bar, but no devices are detected nor can my phone be detected by other devices.
I even flashed the BT module but that did not work.
I guess my last chance is Android O.
Click to expand...
Click to collapse
I had this problem - BT started to switch off once a day, after few days it wouldn't turn on - only after reboot. 2 more days and it will not turn on at all (you can move switch to "on" but after going back to BT menu it will be off).
Sent for warranty and as far as I remember they just changed some adhesive tape, probably what normally has to be replaced after opening phone. I think that it could be antenna connection problem and BT module internal diagnosis is not allowing it to enable.
Issue with BT switching off was visible again after some time but it started to work normally and update to 7.1 arrived - no isuess so far, altough my zenwatch2 still needs pairing few times a day
Related
Hey guys, managed to root my htc hero fine. Running Villain Rom 5.5.
Has worked fine for me for ages. However today whenever i plug in the usb cable i do not get the option showing me which method i would like the cable to work. i.e the menu which says htc sync, mass storage, charge only etc.
This just wont appear. Ive restarted the phone, tried different usb ports and a different cable. I did today go through some programs and turn off some options i thought were uneeded. May have switched something off, but ive retraced what i could remember and found nothing.
I have used the following apps recently to deal with the system:
Advanced Task Killer
Auto Memory Manager
Auto Killer
SetCPU
Startup Manager
Spare Parts
May have done a bit of overkill with all those but my hero is running really quick. Have Apps2SD running as well.
Hopefully its just a box ive unticked or something easily fixable.
Thanks in advance guys
-Indy
Slight update. The USB-MS toggle on the recovery menu does work. So it can connect i must be missed or have deactivated something.
Any ideas guys?
I don't think the problem will be with Spare Parts or SetCPU.
If it doesn't work straight after a restart it leads me to believe its the STARTUP MANAGER.
.... and these 3,... are they all task killers?
Advanced Task Killer
Auto Memory Manager
Auto Killer
I was told its not wise to run more than one as it can cause conflicts.
So dont worry about Spare Parts or SetCPU.
But kill those 3 and see if you still get the problem. If you do then its likely to be the startup manager.
What do you have the startup manager managing at the moment?
I removed ATK and rebooted the hero with no luck.
Auto Memory Manager - Task Killer
Auto Killer - fine tunes inner memory
The list in startup manager is as follows:
user section:
java
sim toolkit
ak notepad
antivirus
autokiller
lockbot pro
setcpu
system section
facebook
android system
clock
htc widget download manager
willainrom updater
htc media uploader
updater
settings
open sense plugin manager
network location
messages (3 times for some reason)
my uploads
media storage
media storage
rosie utility
sync feeds
google partner
drm protected contect storage
download manager
dm command service
calender storage
calender
bluetooth share
Customise:
nothing
Ill remove Auto Memory Manager and reset and see if this works. Have a look at the lists above and let me know what u recommend
Update:
Removed Auto Memory Manager, ATK and Auto Killer. Turned off the Hero and then back on, but still nothing.
bump - any1?
Indy_Hero said:
bump - any1?
Click to expand...
Click to collapse
Did you try uninstalling the startup thing?
Another thing,... Have you plugged it in the USB, then looked in Control Panel -> System -> Device Manager
to see if you have any big yellow
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Indy, I had the same problem. At first, i thought it was a software a issue and tried headset toggle (which fixed it temporarily). After one call came back again, even after restarting phone.
When I plugged USB lead in it will charge but not connect to pc.
Then I discovered something on android forums by someone that advised to take apart the hero (5 small (5) torq screws and one phillips) then prong up from the top.
What happens is the usb connection inside is protected by a sticky brown tape that gets all dust and dirt into it. I lifted up the tape and cleaned it with some cotton buds with (very) slight alcohol on. This did the trick for 2 months then dirt got in again. Cleaned thoroughly again and works fine now. Could maybe try to put a better tape on top.
Or if still under warranty and can't be bothered just contact your provider. For me had small screw driver set so didn't mind.
ddotpatel said:
Did you try uninstalling the startup thing?
Another thing,... Have you plugged it in the USB, then looked in Control Panel -> System -> Device Manager
to see if you have any big yellow
Click to expand...
Click to collapse
yes uninstalled that as well. No luck. No theres no yellow question or exclamation mark there.
snarsie said:
Indy, I had the same problem. At first, i thought it was a software a issue and tried headset toggle (which fixed it temporarily). After one call came back again, even after restarting phone.
When I plugged USB lead in it will charge but not connect to pc.
Then I discovered something on android forums by someone that advised to take apart the hero (5 small (5) torq screws and one phillips) then prong up from the top.
What happens is the usb connection inside is protected by a sticky brown tape that gets all dust and dirt into it. I lifted up the tape and cleaned it with some cotton buds with (very) slight alcohol on. This did the trick for 2 months then dirt got in again. Cleaned thoroughly again and works fine now. Could maybe try to put a better tape on top.
Or if still under warranty and can't be bothered just contact your provider. For me had small screw driver set so didn't mind.
Click to expand...
Click to collapse
Thats my exact problem. Charges and recognises its usb but doesnt give me options to connect to the pc.
Its still under the warranty but i really cannot be arsed to remove the rooted firmware and reinstall the old 1 and then redo it again after.
Dunno if i really wanna open it up. Plus it works when i goto the recovery screen by pressing home and power when the phones off. The mount sd as mass storage option. Therefore surely its an option and not the usb port itself right?
I know for sure that when I have the problem I cannot get any usb pc sync including recovery mode (End call and Home) usb mass.
Indy when you make a call can then receiver hear you talk?
I removed PCSCII from /system/app and notification to mount SD card no longer appears. Probably pushing PCSCII.apk may fix it but what I've done is downloaded "automount" from market (free). Put check on "Enable SD Card Auto-Mounting" option. Whenever the phone is connected, it appears as removable drive as before.
Hope this help.
snarsie said:
I know for sure that when I have the problem I cannot get any usb pc sync including recovery mode (End call and Home) usb mass.
Indy when you make a call can then receiver hear you talk?
Click to expand...
Click to collapse
Yep caller can hear me, and i can get it to work in recovery mode, so i think its a different problem
starfarer said:
I removed PCSCII from /system/app and notification to mount SD card no longer appears. Probably pushing PCSCII.apk may fix it but what I've done is downloaded "automount" from market (free). Put check on "Enable SD Card Auto-Mounting" option. Whenever the phone is connected, it appears as removable drive as before.
Hope this help.
Click to expand...
Click to collapse
Will try this now. Does it also allow the htc sync to work though? I dont actually use that, but id like the option
Ok thankfully the mount the sd card now works. Im extremely grateful, thanks a lot!
If i was to change my rom, would i still be able to seeing as the htc sync doesnt work?
Hey guys,
So I have this problem where my system crashes without me doing anything (just looking at an app, etc). For a second then, I see my home wallpaper, then the display goes off. If I press the home/power button it laggs like hell and tries to show the lockscreen (slowly building the interface up). I cant swipe to unlock because the lockscreen timer passes before the homescreen is even correctly displayed and can respond to my input.
If I do a hard reset, it's the same thing all over again after I entered my sim code. Except when I manage to turn on flight mode, then the lagging stops almost immediately any I can log in.
The crashes also happen when I turn lockscreen off. It then also shows my home wallpaper for a second and then returns to what I was doing (lag and stuttering included).
I tried to install antivir software and did a scan, nothing found. I looked in the process statistics in the developer settings and the first entry was com.android.keyguard.keyguardwallpaper eating 80% of my cpu usage.
How can I even get to know what happens during this crashes? I had the idea of using the adb shell on my desktop to view live process statistics or some crash log files, but didn't tried that yet.
I hope you can offer me some tips or help with this
Thank you!
Did you try using Odin to restore the stock firmware? It is not the easiest tool to use, but it fixes most problems that arise.
Did you find out what did this? I got the exact same problem as you describe.
The only difference is that I got the normal galaxy s6 and not the edge.
I still got stock ROM and even did return my phone to factory settings, but it keeps happening.
The same things happens to me. GS6 flat. I sent it to the assistance. It comes back and works fine for some days, now it has the same problem again.
I tried also to restore to the factory firmware using odin and doing an hard reset before the flashing process and another one after but the problem is still here. Do you think it's an hardware's problem or a software's one?
I haven't got a clue.
I was hoping it had something to do with the software, but since it happens on other ROM's I'm starting to lean more to hardware.
I've also seen several posts around the web when searching google what I could do about it and found a lot about the SGS6 acting sluggish, and that's also how I found this post. And OP describes exactly what happens to my phone + the sluggishness.
I'm going to the shop where I bought it later this week and hear what they got to say, and if there is anything they can do.
I'm starting to remove a cuple of unuseable apps. After the 5.1.1's update I noticed that timely doesn't work. I tried to install redbull alert but it doesn't work. With these apps sometimes the alarm-clock rings with some minutes of delay, sometimes instead doesn't ring. I'm thinking (I home) there is some problem with samsung's clock. Do you have some kind of alternative alarm clock installed?
At first I had, but after the Factory reset I did not install all the apps I use like before, but only the most essential ones.
The alarm I used when I first got the phone was Gentle Alarm, the alarm worked fine on that one.
At least I haven't noticed if it at any time it did not.
At first I thought it was an app I got called Huepro since the crapware that was on the SGS6 told me that it made errors, but I emailed with the dev of that app, and he couldn't tell me what the error was, and the description is pretty vague to say the least.
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At first I uninstalled it, and only controlled my light from the PC or my tablet, but since the SGS6 still was sluggish and unresponsive and did the "reboot to lock screen", after I did the factory reset I reinstalled the app Huepro, and it haven't made any errors since according to "smart manager" or whatever it's called, and the app haven't got an update since the first time.
You are right. It worked fine until 10 minutes ago, then it crashed again. I didn't touch the phone. It crashed by itself from the standby.
The assistance can do anything. I tried that way but as I write some posts ago the s6 worked fine for some weeks then it started again to crash. The paper I received with the phone tells that all tests are passed and the hardware is ok.
Do you know if there is a way to obtain a replacement on warranty by samsung?
Try without a sim or with another sim, might help.
I had quite a few issues with faulty sim cards in the past that made no sense: internet connection dropping at random intervals but only in certain areas, phones acting sluggish, sudden battery drains...
This morning I wiped the cache partition. Until now the phone is working fine... For the SIM I'm changing the mobile operator 'cause I thought that the issue maybe the SIM card. Today the portability shoud be complete but, right now I'm still on the old operator. Maybe there's some problemi with the portability. I written ti the Vodafone support on twitter and I'm waiting for the reply but I think the portability will be complete in some days.
Someone was lucky with the assistance?
Still happening here, not as often though after the last update.
So my guess is that it's something that they're working on. (Or I'm just lucky for once).
Me too but today, for example, is a bad day! The S6 worked fine until Android 5.0.4 (included). I guess too is a software problem but I'm starting to think it's some hardware issue. Battery for example or memory or motherboard.
ale_canova said:
Me too but today, for example, is a bad day! The S6 worked fine until Android 5.0.4 (included). I guess too is a software problem but I'm starting to think it's some hardware issue. Battery for example or memory or motherboard.
Click to expand...
Click to collapse
There is no such thing as android 5.0.4; it is supposed to go straight from 5.0.2 to 5.1
Yes, maybe it was 5.0.2, I don't remember but I'm talking about the last build before 5.1. It works very well.
Right now I got 5.1.1 and this update have "only" crashed once since I got it, not like the last one where it happened quite often.
I'm still not sure what's doing it, but at least the "smart manager" stopped giving me advice about what makes errors awhile ago.
I have same problem...s6 freezes when playing podcast. Seems this is more common than I realized. Went to sprint replaced phone...same problem.
Get into the safe mode. Then return the normal mode.
Okay so my Oneplus X is broke , the screen is broken and I can't see anything,fully blank.
But surprisingly the touch works,I can say this because I pressed the power button and swiped up and randomly tried my pattern with a guess of where the pattern dots are (You get the idea if you unlock your mobile 100 times a day).
I cannot afford to replace my display as Oneplus CC says it will cost approx Rs.8000/-
I checked with the local shops if they have the 2nd quality display which is usually around Rs.2000.
But I couldn't find it anywhere and even the shopkeepers in the market told me that there is no cheap quality display available for Oneplus X.I even checked on ebay and amazon.
So all I can do is backup the data from oneplus X and move on to a new phone.
I successfully unlocked my device and connected via USB cable so i could just copy paste all the files to my drive .(I have all the drivers installed) But it wasn't displaying any of my data (Check the Screenshot below)
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I am assuming it goes to charging mode at default when connected via USB and to change to 'Media Transfer' I need to be able to see the screen.
So I searched for hours over the internet , came across this Chrome extension called 'Vysor' which can cast the mobile screen on your pc via USB but unfortunately it requires USB Debugging to be turned on and nope I haven't turned it on in the past.
Came across another way to cast mobile screen on TV using MHL (Micro USB to HDMI).But again none of Oneplus devices support MHL.
So I pretty much feel hopeless right now.If there's anyone who can solve this problem of mine I will consider you as GOD
Vishrut Chhajer said:
Okay so my Oneplus X is broke , the screen is broken and I can't see anything,fully blank.
But surprisingly the touch works,I can say this because I pressed the power button and swiped up and randomly tried my pattern with a guess of where the pattern dots are (You get the idea if you unlock your mobile 100 times a day).
I cannot afford to replace my display as Oneplus CC says it will cost approx Rs.8000/-
I checked with the local shops if they have the 2nd quality display which is usually around Rs.2000.
But I couldn't find it anywhere and even the shopkeepers in the market told me that there is no cheap quality display available for Oneplus X.I even checked on ebay and amazon.
So all I can do is backup the data from oneplus X and move on to a new phone.
I successfully unlocked my device and connected via USB cable so i could just copy paste all the files to my drive .(I have all the drivers installed) But it wasn't displaying any of my data (Check the Screenshot below)
I am assuming it goes to charging mode at default when connected via USB and to change to 'Media Transfer' I need to be able to see the screen.
So I searched for hours over the internet , came across this Chrome extension called 'Vysor' which can cast the mobile screen on your pc via USB but unfortunately it requires USB Debugging to be turned on and nope I haven't turned it on in the past.
Came across another way to cast mobile screen on TV using MHL (Micro USB to HDMI).But again none of Oneplus devices support MHL.
So I pretty much feel hopeless right now.If there's anyone who can solve this problem of mine I will consider you as GOD
Click to expand...
Click to collapse
after unlocking ur phone u need to manually change to mtp orelse it ll stay in charging mode only.
if u have twrp installed as recovery,u can access all your data by going to recovery mode and connecting usb to PC.
cva_kabil said:
after unlocking ur phone u need to manually change to mtp orelse it ll stay in charging mode only.
if u have twrp installed as recovery,u can access all your data by going to recovery mode and connecting usb to PC.
Click to expand...
Click to collapse
I'm not able to manually change to mtp and I don't have a custom recovery
You could in theory put your phone in bootloader mode by pressing volume up after power on. As long as your bootloader is unlocked could flash TWRP and boot into it with ADB commands. Then you could access files.
yeah the above solution thts possible but only if u have unlocked bootloader
or just try this, afr unlocking ur phone,swipe down and open ur notification panel,at the bottom,mode changing menu ll be der,when u press it,it ll popup changing menu,2nd one is for mtp u need to press it.. i dont know hw u r goin to do.. still possible. its easy if u hv another opx with u. u can simulate
Exactly same situation
I'm in exactly same position as mentioned by OP. Any pointers- I was exploring option of hdmi cable , before buying wanted to know if it helped anyone.
you have non rooted phone so only solution is to cast the display..
you can access the settings via notification drawer... so somehow cast it on tv or anything
if possible get reference from another OPX or similar phone
PS try getting into stock recovery and then connect your phone to PC
Hi All,
I am having problems connecting the watch to the PC and it is driving me insane. So when I connect the watch to the PC it shows up as a drive but in a few seconds it disconnects and then connects again and disconnects and so on. Really frustrating as I cannot really do much with it that way.
Do not think the laptop (Windows 10) is the problem, never had any problems with other peripherals. Best I could do is to uninstall all USB drivers, restart the laptop and then when I connect the watch it is stable for a few minutes, but the moment I start trying to upload the music to the watch it disconnects (managed to upload maybe 20 songs, in 3-4 sessions). The fact that thiss happens when I start moving the music is what makes me think this is a watch issues. Also this Phone Communication app (see pictures) keeps failing to start so I think it has something to do with that. Running the latest version of the ROM on the watch and as I bought this watch used it was restarted to factory settings before connecting so don't think doing that again will help. Please help!
Thank you!
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fusznik said:
Hi All,
I am having problems connecting the watch to the PC and it is driving me insane. So when I connect the watch to the PC it shows up as a drive but in a few seconds it disconnects and then connects again and disconnects and so on. Really frustrating as I cannot really do much with it that way.
Do not think the laptop (Windows 10) is the problem, never had any problems with other peripherals. Best I could do is to uninstall all USB drivers, restart the laptop and then when I connect the watch it is stable for a few minutes, but the moment I start trying to upload the music to the watch it disconnects (managed to upload maybe 20 songs, in 3-4 sessions). The fact that thiss happens when I start moving the music is what makes me think this is a watch issues. Also this Phone Communication app (see pictures) keeps failing to start so I think it has something to do with that. Running the latest version of the ROM on the watch and as I bought this watch used it was restarted to factory settings before connecting so don't think doing that again will help. Please help!
Thank you!
Click to expand...
Click to collapse
Cannot post screenshots unfortunately as I am new
fusznik said:
Hi All,
I am having problems connecting the watch to the PC and it is driving me insane. So when I connect the watch to the PC it shows up as a drive but in a few seconds it disconnects and then connects again and disconnects and so on. Really frustrating as I cannot really do much with it that way.
Do not think the laptop (Windows 10) is the problem, never had any problems with other peripherals. Best I could do is to uninstall all USB drivers, restart the laptop and then when I connect the watch it is stable for a few minutes, but the moment I start trying to upload the music to the watch it disconnects (managed to upload maybe 20 songs, in 3-4 sessions). The fact that thiss happens when I start moving the music is what makes me think this is a watch issues. Also this Phone Communication app (see pictures) keeps failing to start so I think it has something to do with that. Running the latest version of the ROM on the watch and as I bought this watch used it was restarted to factory settings before connecting so don't think doing that again will help. Please help!
Thank you!
Click to expand...
Click to collapse
Disable Antivirus in windows then try to connect watch
WOW! THANKS! It worked like a charm. So simple, duh!
fusznik said:
WOW! THANKS! It worked like a charm. So simple, duh!
Click to expand...
Click to collapse
Ok, spoke too soon. It seems better, in a way that it does not disconnect all the time but still disconnects after trying to copy a file
fusznik said:
Ok, spoke too soon. It seems better, in a way that it does not disconnect all the time but still disconnects after trying to copy a file
Click to expand...
Click to collapse
Try to connect another pc or laptop if results same that means usb cable damaged.
1. There is no "Stratos 2", it is Huami Sport Watch 2 or simply Stratos.
2. Press it down firmly by its borders, and try to swing it in place a bit... Also make sure metallic contacts in both cradle and watch are clean.
3. Try using USB 2.0 if you were using USB33.
If it doesn't work then probably you have a failure in the internal metallic pins contacts, it's not rare with Stratos, unfortunately. You can still connect adb and transfer files via WiFi, but if the watch is new you may want to get it replaced under warranty if it's still stock.
drparvez said:
Try to connect another pc or laptop if results same that means usb cable damaged.
Click to expand...
Click to collapse
Thanks, yes am meaning to do that. Its weird, I just copied some 80 tracks without a problem - but different playlist.. That is great progress. I wonder if it could have been a mix of the antivirus and filenames of the specific playlist I was copying (lots of hyphens and special symbols)
fusznik said:
Thanks, yes am meaning to do that. Its weird, I just copied some 80 tracks without a problem - but different playlist.. That is great progress. I wonder if it could have been a mix of the antivirus and filenames of the specific playlist I was copying (lots of hyphens and special symbols)
Click to expand...
Click to collapse
Yes large file name restricted in windows to copy in external drive specially in pen drive. Rename file then try
or you can simple try to clean the contacts...
Hi all,
Let me try to explain something very strange is happening with my Amazfit Stratos and iPhone X. I have the Stratos since one year ago and I didn't have any problem until today.
I restored the watch to factory reset and after that I can't pair the watch with the Amazfit Watch application. It shows the message below all the time:
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I made several factory reset, I tried in two different iPhones, I flash several ROMs... and all the time it shows the same message.
Another point is that the watch is connected to the iPhone as I can see calls, notifications... but the watch is not paired so I can't sync activities, sleep....
The only thing that worked for me is using an android device to pair the watch.
Does anyone know if it could be an Amazfit's issue? Which could be the problem?
It sounds strange, it is really, really strange
thank you in advance
delete bluetooth device
Nitter78 said:
Hi all,
Let me try to explain something very strange is happening with my Amazfit Stratos and iPhone X. I have the Stratos since one year ago and I didn't have any problem until today.
I restored the watch to factory reset and after that I can't pair the watch with the Amazfit Watch application. It shows the message below all the time:
I made several factory reset, I tried in two different iPhones, I flash several ROMs... and all the time it shows the same message.
Another point is that the watch is connected to the iPhone as I can see calls, notifications... but the watch is not paired so I can't sync activities, sleep....
The only thing that worked for me is using an android device to pair the watch.
Does anyone know if it could be an Amazfit's issue? Which could be the problem?
It sounds strange, it is really, really strange
thank you in advance
Click to expand...
Click to collapse
Hello.
You can try delete the Amazfit device from bluetooth section and try to pair again. This worked for me
panais86 said:
Hello.
You can try delete the Amazfit device from bluetooth section and try to pair again. This worked for me
Click to expand...
Click to collapse
I have deleted the device many times and it didn’t worked.
You didn't unpair the watch properly, that's why you cannot pair again. You must factory reset it again, logout from current Amazfit app, make sure it's not listed in the BT settings of the phone, and pair it with another account (using another phone is better), then properly unpair from that phone (watch will factory reset again) login to Amazfit on your phone and finally pair the watch.
lfom said:
You didn't unpair the watch properly, that's why you cannot pair again. You must factory reset it again, logout from current Amazfit app, make sure it's not listed in the BT settings of the phone, and pair it with another account (using another phone is better), then properly unpair from that phone (watch will factory reset again) login to Amazfit on your phone and finally pair the watch.
Click to expand...
Click to collapse
As described in my first message I even restore my iPhone and it didn't work. However I will try what you say . Thank you so much
Edit: Which is the sense of pairing the watch in another phone and with another account? Thanks
lfom said:
You didn't unpair the watch properly, that's why you cannot pair again. You must factory reset it again, logout from current Amazfit app, make sure it's not listed in the BT settings of the phone, and pair it with another account (using another phone is better), then properly unpair from that phone (watch will factory reset again) login to Amazfit on your phone and finally pair the watch.
Click to expand...
Click to collapse
It didn't worked.... I don't know whatto do. I tried in a Samsung Galaxy and Xiaomi MI4 and it worked, but it doesn't work in my iPhone X. I used the same account in the three devices and it worked in Samsung and Xiaomi
The problem is between iPhone and the watch
I see, so you have a problem with Amazfit and you phone... If you are sure you have the latest version from App Store and re-installing the app didn't help, the try this (I call it "remote pairing", it looks weird but it worked every time I tried or told other people to do it):
Try to pair with another phone, if it works then do this after making sure the watch isn't listed on your phone's BT settings and logging out from Amazfit app on your own phone:
- Pair the watch using your account and another phone (use the same account that has the data you want to restore to watch), sync the watch and make sure it's working: no errors while syncing and you can see weather info on watch;
- Then put watch in airplane mode (so it will disconnect from phone) and uninstall Amazfit app and remove watch from phone's Bluetooth settings (watch won't be unpaired, so no factory reset);
- Then go to your phone, make sure the watch isn't listed in Bluetooth settings, install Amazfit app, turn off airplane mode on watch and login to your account.
The watch and phone should show the usual pair request with a pin code, confirm in both and they should be paired. If it doesn't happen then your phone's Bluetooth cannot see the watch for some reason... I have done this thousands times and it always worked if the phone can find the watch.
Click to expand...
Click to collapse
Here I am again.
Same problem after resetting my watch. I would like to say that my Stratos is Chinese model. I have just reset my iPhone X to the last iOS. I have logged with a different account in a Xiaomi MI4 with no problem, but I don’t know what to do now for pairing my watch to the iPhone because the solutions proposed above didn’t work last night. I remember I had to change region to China in order to log with my Xiaomi account but doesn’t work either. I never faced this problems before.
I could solved the problem last time after tryung tens options and I can't remember which one worked
Any suggestion will be highly appreciated
lfom said:
I see, so you have a problem with Amazfit and you phone... If you are sure you have the latest version from App Store and re-installing the app didn't help, the try this (I call it "remote pairing", it looks weird but it worked every time I tried or told other people to do it):
Click to expand...
Click to collapse
When I try this solution iPhone requests to unpair the watch first from my previous Android phone...
Edit1
It seems the watch is connected but I can't pair
http://es.tinypic.com/r/t7e6ht/9
Edit2
I paired with three different Android phones and everytihg went well. But after unpairing and trying to pair with iPhone I get the same problem.
You didn't follow the instructions correctly, if you did:
1. Watch would not be listed in phone's BT settings;
2. Watch would not show the QR screen.
Ios iphone pair
You didnt unpair Stratos from Amazfit properly
Unistall Amazfit app from storage option in settings on Iphone..
Delete Stratos from bluetooth list in Iphone.
Flash Stratos with oposite firmware to which You have now - if You have stable CN flash global US, if You have global US flash stable CN.
Reset Iphone, Install Amazfit, Pair the watch.