Hi all,
Let me try to explain something very strange is happening with my Amazfit Stratos and iPhone X. I have the Stratos since one year ago and I didn't have any problem until today.
I restored the watch to factory reset and after that I can't pair the watch with the Amazfit Watch application. It shows the message below all the time:
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I made several factory reset, I tried in two different iPhones, I flash several ROMs... and all the time it shows the same message.
Another point is that the watch is connected to the iPhone as I can see calls, notifications... but the watch is not paired so I can't sync activities, sleep....
The only thing that worked for me is using an android device to pair the watch.
Does anyone know if it could be an Amazfit's issue? Which could be the problem?
It sounds strange, it is really, really strange
thank you in advance
delete bluetooth device
Nitter78 said:
Hi all,
Let me try to explain something very strange is happening with my Amazfit Stratos and iPhone X. I have the Stratos since one year ago and I didn't have any problem until today.
I restored the watch to factory reset and after that I can't pair the watch with the Amazfit Watch application. It shows the message below all the time:
I made several factory reset, I tried in two different iPhones, I flash several ROMs... and all the time it shows the same message.
Another point is that the watch is connected to the iPhone as I can see calls, notifications... but the watch is not paired so I can't sync activities, sleep....
The only thing that worked for me is using an android device to pair the watch.
Does anyone know if it could be an Amazfit's issue? Which could be the problem?
It sounds strange, it is really, really strange
thank you in advance
Click to expand...
Click to collapse
Hello.
You can try delete the Amazfit device from bluetooth section and try to pair again. This worked for me
panais86 said:
Hello.
You can try delete the Amazfit device from bluetooth section and try to pair again. This worked for me
Click to expand...
Click to collapse
I have deleted the device many times and it didn’t worked.
You didn't unpair the watch properly, that's why you cannot pair again. You must factory reset it again, logout from current Amazfit app, make sure it's not listed in the BT settings of the phone, and pair it with another account (using another phone is better), then properly unpair from that phone (watch will factory reset again) login to Amazfit on your phone and finally pair the watch.
lfom said:
You didn't unpair the watch properly, that's why you cannot pair again. You must factory reset it again, logout from current Amazfit app, make sure it's not listed in the BT settings of the phone, and pair it with another account (using another phone is better), then properly unpair from that phone (watch will factory reset again) login to Amazfit on your phone and finally pair the watch.
Click to expand...
Click to collapse
As described in my first message I even restore my iPhone and it didn't work. However I will try what you say . Thank you so much
Edit: Which is the sense of pairing the watch in another phone and with another account? Thanks
lfom said:
You didn't unpair the watch properly, that's why you cannot pair again. You must factory reset it again, logout from current Amazfit app, make sure it's not listed in the BT settings of the phone, and pair it with another account (using another phone is better), then properly unpair from that phone (watch will factory reset again) login to Amazfit on your phone and finally pair the watch.
Click to expand...
Click to collapse
It didn't worked.... I don't know whatto do. I tried in a Samsung Galaxy and Xiaomi MI4 and it worked, but it doesn't work in my iPhone X. I used the same account in the three devices and it worked in Samsung and Xiaomi
The problem is between iPhone and the watch
I see, so you have a problem with Amazfit and you phone... If you are sure you have the latest version from App Store and re-installing the app didn't help, the try this (I call it "remote pairing", it looks weird but it worked every time I tried or told other people to do it):
Try to pair with another phone, if it works then do this after making sure the watch isn't listed on your phone's BT settings and logging out from Amazfit app on your own phone:
- Pair the watch using your account and another phone (use the same account that has the data you want to restore to watch), sync the watch and make sure it's working: no errors while syncing and you can see weather info on watch;
- Then put watch in airplane mode (so it will disconnect from phone) and uninstall Amazfit app and remove watch from phone's Bluetooth settings (watch won't be unpaired, so no factory reset);
- Then go to your phone, make sure the watch isn't listed in Bluetooth settings, install Amazfit app, turn off airplane mode on watch and login to your account.
The watch and phone should show the usual pair request with a pin code, confirm in both and they should be paired. If it doesn't happen then your phone's Bluetooth cannot see the watch for some reason... I have done this thousands times and it always worked if the phone can find the watch.
Click to expand...
Click to collapse
Here I am again.
Same problem after resetting my watch. I would like to say that my Stratos is Chinese model. I have just reset my iPhone X to the last iOS. I have logged with a different account in a Xiaomi MI4 with no problem, but I don’t know what to do now for pairing my watch to the iPhone because the solutions proposed above didn’t work last night. I remember I had to change region to China in order to log with my Xiaomi account but doesn’t work either. I never faced this problems before.
I could solved the problem last time after tryung tens options and I can't remember which one worked
Any suggestion will be highly appreciated
lfom said:
I see, so you have a problem with Amazfit and you phone... If you are sure you have the latest version from App Store and re-installing the app didn't help, the try this (I call it "remote pairing", it looks weird but it worked every time I tried or told other people to do it):
Click to expand...
Click to collapse
When I try this solution iPhone requests to unpair the watch first from my previous Android phone...
Edit1
It seems the watch is connected but I can't pair
http://es.tinypic.com/r/t7e6ht/9
Edit2
I paired with three different Android phones and everytihg went well. But after unpairing and trying to pair with iPhone I get the same problem.
You didn't follow the instructions correctly, if you did:
1. Watch would not be listed in phone's BT settings;
2. Watch would not show the QR screen.
Ios iphone pair
You didnt unpair Stratos from Amazfit properly
Unistall Amazfit app from storage option in settings on Iphone..
Delete Stratos from bluetooth list in Iphone.
Flash Stratos with oposite firmware to which You have now - if You have stable CN flash global US, if You have global US flash stable CN.
Reset Iphone, Install Amazfit, Pair the watch.
Related
Hello there just bought an Amazfit 2 Stratos went home to pair it with my S8 Galaxy and i scanned the QR code everything was fine my phone recognized it but the watch showed me the QR again i tried 3-4 times again nothing. I went to my iPhone and paired it perfectly also updated the firmware then tried to unpair it from iPhone and test it on S8 again and still nothing happened . It scans the QR code my phone recognize the watch but on the watch screen i still see the QR screen instead of choosing left or right hand.
Thanks in advance.
Hello. Check is the watch is in the phone's BT settings, if it is there then remove and try to pair again. If it's not, try pairing with WiFi off on phone.
lfom said:
Hello. Check is the watch is in the phone's BT settings, if it is there then remove and try to pair again. If it's not, try pairing with WiFi off on phone.
Click to expand...
Click to collapse
Tried both nothing changed.
mixmasterr said:
Tried both nothing changed.
Click to expand...
Click to collapse
Are you using a custom ROM, Oreo-based? Oreo may block some permissions making pairing difficult.
lfom said:
Are you using a custom ROM, Oreo-based? Oreo may block some permissions making pairing difficult.
Click to expand...
Click to collapse
No im using a default one should i install a custom one if yes could you suggest me the best for S8 !
Thanks!
Sorry, I don't know any custom ROM for S8. But if the current one you have isn't 8.0+, then shouldn't be any problem pairing. My last 2 suggestions:
- Look for a Chinese version of Amazfit Watch app (current one is 2.4.0-CN, I think the one in APKMirror is the CN version), if your watch is the model A1609 it may pair only with CN Amazfit app;
- Try pairing with another phone with Android 7.1 or older, if it still doesn't pair then maybe there is a problem with the watch.
mixmasterr said:
Hello there just bought an Amazfit 2 Stratos went home to pair it with my S8 Galaxy and i scanned the QR code everything was fine my phone recognized it but the watch showed me the QR again i tried 3-4 times again nothing. I went to my iPhone and paired it perfectly also updated the firmware then tried to unpair it from iPhone and test it on S8 again and still nothing happened . It scans the QR code my phone recognize the watch but on the watch screen i still see the QR screen instead of choosing left or right hand.
Thanks in advance.
Click to expand...
Click to collapse
I received today my amazfit stratos (1619) and I've got exact the same problem (Samsung S8 with android 8.0.0). I think that we need to wait for the new official update which will support S8...
Just pair watch on any other phone (android 7 and below) and then log in to Amazfit App with the same account, watch should be paired. Worked for me.
Yes, this worked for some people that could not pair using Oreo:
This should work: pair the watch using your account and the other phone, then put watch in airplane mode (so it will disconnect from phone) and uninstall Amazfit app and remove watch from phone's Bluetooth settings (watch won't be unpaired, so no factory reset). Then go to your phone, make sure the watch isn't listed in Bluetooth settings, install the same app version used before, turn off airplane mode on watch and login to your account. The watch and phone should show the usual pair request with a pin code, confirm in both and they should be paired. If it doesn't happen then your phone's Bluetooth cannot see the watch for some reason... I have done this thousands times and it always worked if the phone can find the watch.
Click to expand...
Click to collapse
I did a 16k run around 1h15 with update 2.3.8.0 at the end it was at 40% of charge.
Comparing with the same run last week with version 2.3.7.0 at the end it was well charged, left 85%.
Run was done with a blue tooth belt.
This means 50% more drain with update 2.3.8.0, this make long run almost not possible.
I tested yesterday with BT headphones and the drop was about 14% per hour, what is kinda normal... Do you have any third party apps installed on watch? Did you reset the new "Activity Reminders" in Settings -> Common (turn both on then off again)? If yes, you may need to reset data and test: unpair and pair again but do not restore old data to watch.
Possible fix
xda-smo said:
I did a 16k run around 1h15 with update 2.3.8.0 at the end it was at 40% of charge.
Comparing with the same run last week with version 2.3.7.0 at the end it was well charged, left 85%.
Run was done with a blue tooth belt.
This means 50% more drain with update 2.3.8.0, this make long run almost not possible.
Click to expand...
Click to collapse
Hello, i had the same problem a few weeks ago after the upgrade, the fix was simple, hard reset to the smartwatch, and the problems "magically" disappeared
geek_person said:
Hello, i had the same problem a few weeks ago after the upgrade, the fix was simple, hard reset to the smartwatch, and the problems "magically" disappeared
Click to expand...
Click to collapse
Reminders where both on off.
Do not know what you mean by reset data and test.
I will try to do a factory reset and see next week, if this helps.
Thanks for the tips
xda-smo said:
Reminders where both on off.
Do not know what you mean by reset data and test.
I will try to do a factory reset and see next week, if this helps.
Thank you for the tips
Click to expand...
Click to collapse
oops, did the factory reset and could not pair the watch to the app anymore.
Did reinstall the app, still no way to pair the watch to the app.
Thanks for more help.
xda-smo said:
oops, did the factory reset and could not pair the watch to the app anymore.
Did reinstall the app, still no way to pair the watch to the app.
Thank's for more help.
Click to expand...
Click to collapse
If you cannot pair:
1. Make sure you have the latest version of Amazfit Watch app installed on phone, if you re-install it, login using the same account used in the past in order to be able to pair with watch again;
2. When you factory reset watch you must do it while it's connected to the phone or use Amazfit to unpair in order to do it properly or you may not be able to it again. If you didn't, you have to pair it with another phone or account, unpair and then pair with your phone/account;
3. It's not common with Stratos, but you may have a Bluetooth issue: if you cannot pair with another phone/account then probably it's dead.
lfom said:
If you cannot pair:
1. Make sure you have the latest version of Amazfit Watch app installed on phone, if you re-install it, login using the same account used in the past in order to be able to pair with watch again;
2. When you factory reset watch you must do it while it's connected to the phone or use Amazfit to unpair in order to do it properly or you may not be able to it again. If you didn't, you have to pair it with another phone or account, unpair and then pair with your phone/account;
3. It's not common with Strartos, but you may have a Bluetooth issue: if you cannot pair with another phone/account then probably it's dead.
Click to expand...
Click to collapse
Thanks for the tips,
Then without phone connection my watch is dead, just 3 montsh and dead, that's really bad quality.
This means better to never try a factory reset with Amazfit product.
xda-smo said:
Thank you for the tips,
Then without phone connection my watch is dead, just 3 montsh and dead, that's really bad quality.
This means better to never try a factory reset with Amazfit product.
Click to expand...
Click to collapse
Are you sure you cannot pair with another phone? While it's connected to computer, use this adb command:
Code:
adb reboot wipe
It will erase all data on watch and show the QR code again, then try to pair with another phone, making sure you have the latest version of Amazfit installed.
lfom said:
Are you sure you cannot pair with another phone? While it's connected to computer, use this adb command:
Code:
adb reboot wipe
It will erase all data on watch and show the QR code again, then try to pair with another phone, making sure you have the latest version of Amazfit installed.
Click to expand...
Click to collapse
Sounds like this command does a factory reset. Then I will be in the same state than the factory reset done by watch menu.
Unfortunately, I have the latest firmware 2.3.8.0 and this is the cause of pairing failure, may be the phone watch application does not recognize and new watch firmware.
Anyway I will try to use "adb" command later, do not have time to loose with this watch actually.
Thanks for the help.
lfom said:
I tested yesterday with BT headphones and the drop was about 14% per hour, what is kinda normal... Do you have any third party apps installed on watch? Did you reset the new "Activity Reminders" in Settings -> Common (turn both on then off again)? If yes, you may need to reset data and test: unpair and pair again but do not restore old data to watch.
Click to expand...
Click to collapse
Thanks for the tip.
One more tip that helps is, go on Amazfit Watch Application in App settings -> Weather to disable warnings and reminder.:
Bartery drain
For me battery drain seems to disappeear after I changed watchface to original one Night run . Of course all the notificaions mentioned above are off.
lfom said:
If you cannot pair:
1. Make sure you have the latest version of Amazfit Watch app installed on phone, if you re-install it, login using the same account used in the past in order to be able to pair with watch again;
2. When you factory reset watch you must do it while it's connected to the phone or use Amazfit to unpair in order to do it properly or you may not be able to it again. If you didn't, you have to pair it with another phone or account, unpair and then pair with your phone/account;
3. It's not common with Stratos, but you may have a Bluetooth issue: if you cannot pair with another phone/account then probably it's dead.
Click to expand...
Click to collapse
Thanks for the tips.
Just to add to this: when I unpaired my watch from the Amazfit app, the watch performed a factory reset directly after and after a long reboot it showed the QR code. I've successfully paired it and the app even asked to restore some data to the phone.
Now let's hope the factory reset helps against the battery drain.
xda-smo said:
Thanks for the tip.
One more tip that helps is, go on Amazfit Watch Application in App settings -> Weather to disable warnings and reminder.:
Click to expand...
Click to collapse
unpair what is on the phone, and then pair again ...
Flow said:
Thanks for the tips.
Just to add to this: when I unpaired my watch from the Amazfit app, the watch performed a factory reset directly after and after a long reboot it showed the QR code. I've successfully paired it and the app even asked to restore some data to the phone.
Now let's hope the factory reset helps against the battery drain.
Click to expand...
Click to collapse
10 days later and the battery drain has been gone since.
So a factory reset seems to solve the issue.
Also 'Rise to light up' now works again.
Hi All,
I am having problems connecting the watch to the PC and it is driving me insane. So when I connect the watch to the PC it shows up as a drive but in a few seconds it disconnects and then connects again and disconnects and so on. Really frustrating as I cannot really do much with it that way.
Do not think the laptop (Windows 10) is the problem, never had any problems with other peripherals. Best I could do is to uninstall all USB drivers, restart the laptop and then when I connect the watch it is stable for a few minutes, but the moment I start trying to upload the music to the watch it disconnects (managed to upload maybe 20 songs, in 3-4 sessions). The fact that thiss happens when I start moving the music is what makes me think this is a watch issues. Also this Phone Communication app (see pictures) keeps failing to start so I think it has something to do with that. Running the latest version of the ROM on the watch and as I bought this watch used it was restarted to factory settings before connecting so don't think doing that again will help. Please help!
Thank you!
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fusznik said:
Hi All,
I am having problems connecting the watch to the PC and it is driving me insane. So when I connect the watch to the PC it shows up as a drive but in a few seconds it disconnects and then connects again and disconnects and so on. Really frustrating as I cannot really do much with it that way.
Do not think the laptop (Windows 10) is the problem, never had any problems with other peripherals. Best I could do is to uninstall all USB drivers, restart the laptop and then when I connect the watch it is stable for a few minutes, but the moment I start trying to upload the music to the watch it disconnects (managed to upload maybe 20 songs, in 3-4 sessions). The fact that thiss happens when I start moving the music is what makes me think this is a watch issues. Also this Phone Communication app (see pictures) keeps failing to start so I think it has something to do with that. Running the latest version of the ROM on the watch and as I bought this watch used it was restarted to factory settings before connecting so don't think doing that again will help. Please help!
Thank you!
Click to expand...
Click to collapse
Cannot post screenshots unfortunately as I am new
fusznik said:
Hi All,
I am having problems connecting the watch to the PC and it is driving me insane. So when I connect the watch to the PC it shows up as a drive but in a few seconds it disconnects and then connects again and disconnects and so on. Really frustrating as I cannot really do much with it that way.
Do not think the laptop (Windows 10) is the problem, never had any problems with other peripherals. Best I could do is to uninstall all USB drivers, restart the laptop and then when I connect the watch it is stable for a few minutes, but the moment I start trying to upload the music to the watch it disconnects (managed to upload maybe 20 songs, in 3-4 sessions). The fact that thiss happens when I start moving the music is what makes me think this is a watch issues. Also this Phone Communication app (see pictures) keeps failing to start so I think it has something to do with that. Running the latest version of the ROM on the watch and as I bought this watch used it was restarted to factory settings before connecting so don't think doing that again will help. Please help!
Thank you!
Click to expand...
Click to collapse
Disable Antivirus in windows then try to connect watch
WOW! THANKS! It worked like a charm. So simple, duh!
fusznik said:
WOW! THANKS! It worked like a charm. So simple, duh!
Click to expand...
Click to collapse
Ok, spoke too soon. It seems better, in a way that it does not disconnect all the time but still disconnects after trying to copy a file
fusznik said:
Ok, spoke too soon. It seems better, in a way that it does not disconnect all the time but still disconnects after trying to copy a file
Click to expand...
Click to collapse
Try to connect another pc or laptop if results same that means usb cable damaged.
1. There is no "Stratos 2", it is Huami Sport Watch 2 or simply Stratos.
2. Press it down firmly by its borders, and try to swing it in place a bit... Also make sure metallic contacts in both cradle and watch are clean.
3. Try using USB 2.0 if you were using USB33.
If it doesn't work then probably you have a failure in the internal metallic pins contacts, it's not rare with Stratos, unfortunately. You can still connect adb and transfer files via WiFi, but if the watch is new you may want to get it replaced under warranty if it's still stock.
drparvez said:
Try to connect another pc or laptop if results same that means usb cable damaged.
Click to expand...
Click to collapse
Thanks, yes am meaning to do that. Its weird, I just copied some 80 tracks without a problem - but different playlist.. That is great progress. I wonder if it could have been a mix of the antivirus and filenames of the specific playlist I was copying (lots of hyphens and special symbols)
fusznik said:
Thanks, yes am meaning to do that. Its weird, I just copied some 80 tracks without a problem - but different playlist.. That is great progress. I wonder if it could have been a mix of the antivirus and filenames of the specific playlist I was copying (lots of hyphens and special symbols)
Click to expand...
Click to collapse
Yes large file name restricted in windows to copy in external drive specially in pen drive. Rename file then try
or you can simple try to clean the contacts...
I have a problem with my Amazfit Stratos 2 smartwatch. I cannot connect to my smartphone. Get stuck at QR code - where I get this message - "You can pair only one pair of the same type of watch". I cannot use the smartwatch because I cannot overpasse the QR code error. If anyone know how to resolve this problem I would appreciate the help.
Thank you!
Stratos 2 doesn't exist...
You didn't unpair the watch correctly: create a new account (preferably using another phone), pair again then unpair correctly and you will be able to pair with your account again.
lfom said:
Stratos 2 doesn't exist...
You didn't unpair the watch correctly: create a new account (preferably using another phone), pair again then unpair correctly and you will be able to pair with your account again.
Click to expand...
Click to collapse
Yes, that was the problem. I formatted my watch, but still remained paired. I didn't know. I found out meanwhile. I resolved this problem. Thank you1
Hi there
I am struggling to pair the Amazfit Pace with my iphone. I scan the QR Code and get an Error Message that says I need to unpair the device from bluetooth. The problem is, it's not in the bluetooth list for me to unpair it. I tried other devices including an iPhone 5... same error issue. I reset my iPhone, I removed Amazfit App from the storage of my iPhone.
What is this error? What do I need to do? Is this an Amazfit App issue?
I cannot get past the QR Code screen to see or do anything more than drive myself crazy going to the bluetooth setting to remove the device, knowing full well, it's not in the list.
any help? Or is this a junk smart watch?
The watch is new? If yes, probably you must first update the firmware using and Android phone with Android 7.1 or older, or use a Huami tool to install at lest firmware 1.3.8. If it's not brand new, probably it was paired with another account, then you must first unpair it properly from that account...
Edit: if you haven't done it yet, restarting the watch a couple of times may help too.