Not receiving random texts - Moto Z Questions & Answers

I have tried to fix this issue myself and spent many hours on it but I am at a loss. so I'm hoping someone here has some insight.
I can send text messages just fine and I can receive them "mostly" without any issue. However I noticed over the past few months people saying they texted me and when I look I never got them. When I pull my text logs from Verizon the network shows they were received so the issue is definitely local on my device. There doesn't seem to be any rhyme or reason for it, and it's never a huge blackout just random ones missing here and there. It can be mid conversation or someone who hasn't sent me anything for days.
I'm sure it's one app causing the issue but I have so many I don't know how to identify which one it is. I use my phone for work so I'd really like to avoid having to do a factory reset as I can't afford to slowly install apps one by one to see if the issue disappears mainly because the problem is so hard to replicate. Anyone know of a method to identify this? Maybe some sort of Hijackthis? I'm out of ideas. Thanks
Moto Z Force on Verizon

Related

Weird Problem with Text not sending

Whenever I get over the character limit for texting and it becomes 2 text or more I always have this weird problem with sending it. I will send it and my phone will tell me that it couldn't send it & it doesn't matter how many times I resend it it tells me the samething. The weird thing about it is that it seems that even tho my phone tells me that, the person still gets the text, so depending on how many times I resent it they'll get the same text multiple times. I'm happy that even tho my phone tells me that they still get it, its just that the problem I have with this is that unless the person responds I'm not sure they actually got it or not and I really don't feel good leaving it up to chance and so on. So I just want to know if anyone knows how to fix it or at least find out if other people have this problem.
Oh I'm running the 2.0.2.A.0.24 firmware pre-rooted by
zdzihu

Weird texting issue

Hey all,
Hoping you can help because this one has Verizon techs puzzled. A few days ago I was sending a text to my wife and when I did for some reason my signal cut out totally and I lost it for hours. I took my phone to Verizon and they said there was a glitch and factory reset my phone. Here is the issue now. Whenever I send a lengthy text to my wife (a text that is two pages) she will get the majority of the old text message days ago and only two sentences of the one I am currently sending. I reset my phone again...deleted the thread with that message in it. She deleted my thread on her phone. Verizon techs on the phone had her power down her phone and they did something on the back end but it is still happening. She has not factory reset her phone which is the only thing I can think of at this point. She will get brief texts from me with no problem, but a lengthy one she gets the problem stated above. That original text I sent was a lengthy one....any one have any ideas on how to stop that from happening?
Shakes The AssClown said:
Hey all,
Hoping you can help because this one has Verizon techs puzzled. A few days ago I was sending a text to my wife and when I did for some reason my signal cut out totally and I lost it for hours. I took my phone to Verizon and they said there was a glitch and factory reset my phone. Here is the issue now. Whenever I send a lengthy text to my wife (a text that is two pages) she will get the majority of the old text message days ago and only two sentences of the one I am currently sending. I reset my phone again...deleted the thread with that message in it. She deleted my thread on her phone. Verizon techs on the phone had her power down her phone and they did something on the back end but it is still happening. She has not factory reset her phone which is the only thing I can think of at this point. She will get brief texts from me with no problem, but a lengthy one she gets the problem stated above. That original text I sent was a lengthy one....any one have any ideas on how to stop that from happening?
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Click to collapse
Wow, that is crazy! Maybe both of you could download and try a third party texting app like SMS PRO or CHOMP or something?? I am assuming you are using the stock messaging app. Can't hurt to give it a try?! Good Luck!

[Q] Cant send MMS...at least not all the time

I just installed Cm10.1 on my Razr, it was working fine. much better then my stock rom. I get better service, my texting app isnt broken and its all around a lot faster too. The only problem i have experienced is the intermittent capacity of my phone to send and/or receive picture messages. Earlier today my girlfriend sent me a picture. It wasnt until i had rebooted my phone 2 times and wiped cache did i finally get the messages. I dont know if it was a fluke that it happened like that or not, but its kind of inconvenient.
Afterwards i tried to send a picture back, it was pretty much just a random picture of where i was standing at the time, nothing important, but it did not want to send. No matter what I did it would not send. I wound up checking back at it about 20 mins later and it said that it sent and it actually did.
Is anyone else experiencing this phenomenon and how do i fix it? or is it just something that im going to hope is fixed with a new update soon?
admjwt said:
I just installed Cm10.1 on my Razr, it was working fine. much better then my stock rom. I get better service, my texting app isnt broken and its all around a lot faster too. The only problem i have experienced is the intermittent capacity of my phone to send and/or receive picture messages. Earlier today my girlfriend sent me a picture. It wasnt until i had rebooted my phone 2 times and wiped cache did i finally get the messages. I dont know if it was a fluke that it happened like that or not, but its kind of inconvenient.
Afterwards i tried to send a picture back, it was pretty much just a random picture of where i was standing at the time, nothing important, but it did not want to send. No matter what I did it would not send. I wound up checking back at it about 20 mins later and it said that it sent and it actually did.
Is anyone else experiencing this phenomenon and how do i fix it? or is it just something that im going to hope is fixed with a new update soon?
Click to expand...
Click to collapse
post this in the development thread of cm 10 and somebody will respond to you if they have experienced it already or with a solution if its been updated.

[Q] Texts messaging problems, anyone have any ideas on a fix?

Hi guys, long time X2 user here. I have recently been having text messaging problems in which every now and then a text I send will look like it went through fine on my phone, but the recipient never receives it. Or, sometimes a text will not go through as mentioned above but then if I send another text an hour or two later to the same person, she gets both texts at the same time!!! Even though they were sent hours or even days apart.
It is incredibly frustrating, and texting is one of the few things that I NEED my phone to do. I'm booting up an older Driod 3 to use for now, but has anyone had a problem like this? Or does anyone know how to fix it? I've sbf-ed twice, been on stock, CM7, and Eclipse but the problem persists on all of them. Thanks
LeadoffMan131 said:
Hi guys, long time X2 user here. I have recently been having text messaging problems in which every now and then a text I send will look like it went through fine on my phone, but the recipient never receives it. Or, sometimes a text will not go through as mentioned above but then if I send another text an hour or two later to the same person, she gets both texts at the same time!!! Even though they were sent hours or even days apart.
It is incredibly frustrating, and texting is one of the few things that I NEED my phone to do. I'm booting up an older Driod 3 to use for now, but has anyone had a problem like this? Or does anyone know how to fix it? I've sbf-ed twice, been on stock, CM7, and Eclipse but the problem persists on all of them. Thanks
Click to expand...
Click to collapse
cm9 is one of the only roms that hasnt done this to me. about time for a new phone i say. x2 has been hell.
if i hadnt seen that most android phones ran MUCH better than this one, i would probably move on to another OS entirely.
i now know that paying a little bit out of pocket at upgrade time will save you HOURS and SOOO MANY headaches down the road. s4 here i come !
i honestly dont think there is a way around this issue. but i can also so that eclipse has never given me this problem. although it has plenty of its own problems as well.
are all of these texts to the same person? could it be them/their phone?
Nah it's crazy. I know of 4 different phones it has done this with, 2 iphones and 2 other droids.
I'm pretty good with troubleshooting things, but I'm not really sure what else I can do for this other than an sbf LOL.
I need my phone to do two things, at the bare minimum: make calls and text. That's it haha. This might force me to put the old X2 out to pasture if I can't fix it; because I doubt Verizon will fix it, they'll probably just charge me for a pre-owned replacement.
LeadoffMan131 said:
Nah it's crazy. I know of 4 different phones it has done this with, 2 iphones and 2 other droids.
I'm pretty good with troubleshooting things, but I'm not really sure what else I can do for this other than an sbf LOL.
I need my phone to do two things, at the bare minimum: make calls and text. That's it haha. This might force me to put the old X2 out to pasture if I can't fix it; because I doubt Verizon will fix it, they'll probably just charge me for a pre-owned replacement.
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Click to collapse
it made me really mad a few years ago when my mother ran over her Voyager and they sent her a refurbished phone as a replacement. the first one they sent her even had a bad esn. she cried. i raged. and i havent payed for "insurance" since. i just get a good case as my "insurance"
i guess that delayed and sometimes mis-sent text is just something we have to live with in order to enjoy technology. i cant say that i have had this issue much, if at all. unless i was running cm7. sorry about your luck sir.

S21 crashing/rebooting 1-2 times/day. Any tips on troubleshooting?

I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
dougleto said:
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Click to expand...
Click to collapse
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
MAX 404 said:
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
Click to expand...
Click to collapse
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
blackhawk said:
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
Click to expand...
Click to collapse
Thanks! I know how to clear cache but not how to check for memory leaks. Do you have a tool you'd recommend to do that? And I had never heard of auto restart before, so thanks for that. I confirmed that it is NOT enabled (that would have been a face palm moment!).
dougleto said:
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
Click to expand...
Click to collapse
Is not easy , you just need to be methodic
See if you can find anything useful in the logs first
Reflash firmware , use home-csc , see if it help
Have you notice if the phone fails under any specific circumstances?
If that does not help and if you can really relate the problem with any specific app you may try to freeze or uninstall suspicious app and let it run for a day , Package disabler app is a good option , it is easy to enable or disable app but is not free, you could try this one , is a debloater tool , it allow you to disable app... may be easy that having to uninstall / install by hand
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
GillBates21 said:
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
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I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
dougleto said:
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
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Click to collapse
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
GillBates21 said:
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
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Click to collapse
So I'm curious why you think that means it's a software issue. If this isn't a widespread issue with the S21 and after we've both done a factory reset and still have the issue, that makes me think it could be a hardware issue. Of course, there could be some software incompatibility with an app that most people don't have installed or a bluetooth connection or something, which is why I really want to find a useful crash log (and find it rather absurb how hard it is to find a useful crash log on android, come on guys, it's a mature OS, some kind of crash log seems pretty basic!), because otherwise, it could be a ton of issues and I can't reproduce it. Ugh.
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
GillBates21 said:
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
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Click to collapse
Got it, that makes sense. I'm on t-mobile and just got an update this morning. We'll see if that improves anything because my device restarted 4 times yesterday
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
GillBates21 said:
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
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Click to collapse
How did you disable chrome and what other google stuff did you disable? (There's obviously quite a lot of google services that can't be disabled)
After the most recent monthly update, my phone has gone from rebooting multiple times/day to once every 2-3 days, which is more manageable but still super annoying. It is incredibly frustrating to me that there are no good tools to troubleshoot a crash (at least that I've ben able to find). Honestly, it's driven me to consider an iPhone for the first time in my life .
My trouble is back... I will be scheduling a fix with samsung soon so I can RMA it
Check the below link. This seems to be a hardware problem which got solved after Samsung replaced the motherboard.
Samsung Restart problem
So I bought this phone for my wife. Since I received the phone, after a day the phone started crashing whatever app she was on and then take you back to lock screen without having to go through a full restart process but it was definitely a restart as you would need to enter your pin again as opposed to fingerprints.
Since it was within 15 days of purchase I returned and reordered another one from Samsung, and to my surprise exact same issue. What are the odds of having two brand new phones having exact same issues.
This leads me to believe it must be a software issue. I just received this 2nd new phone last Friday.
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
dougleto said:
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
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Click to collapse
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
isiddiqi said:
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
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Click to collapse
Your issue sounds different to me. Mine definitely fully rebooted, I have no idea what is going on with yours, it sounds like your crashes are locking the phone or something, that could definitely be software. Good luck!

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