Hello,
I have a problem with the band/network of the k10000 PRO.
So I want to reinstall the ROM (official of Oukitel).
I have installed the driver MTK for windows, FlashTool v5.1724 (I have tried with older version too).
I have downloaded the Oukitel K10000 PRO official ROM.
When I click on upload I have an error STATUS_SEC_DL_FORBIDDEN (0xC0020003) with DA_PL.bin
and STATUS_BROM_CMD_SEND_DA_FAIL (0xC0060003) with MTK AllInOne
I have test with VOL+ pushed but nothing.
Any Idea ?
I am on Windows 7 64 bits.
Thanks
It's good now.
Just NOT check preloder and upload normaly.
But always, I have my network problem (band problem). The phone work only on the 1800 Mhz frequency. Very few time I have network. Only in big city...
I have a crash of com.android.phone when I try to change the band for the MTK processor.
When I type * # * # 4636 # * # * it's work. I can change network but modifications disapear when I come back in the Menu .
If I clic on Phone Information (normal menu to select EURO band) it crash (com.Android.com).
In the youtube videos, this is the menu where they correct the problem.
I think the best way to resolve the problem and know if it's material (physical) or software it's to try the Rom Stock of nougat. But I want to keep the Oukitel ROM.
I know there is one user have exactly the same problem (com.android.phone crash at the the menu).
I have try to disable the automatic time but nothing.
Very disapointed of this new phone.
++
I have same problem. I dont know what can I do, because Oukital official not answer to my email.
No signal
mimilanko said:
I have same problem. I dont know what can I do, because Oukital official not answer to my email.
No signal
Click to expand...
Click to collapse
Yes, I have sent a 5th mail today (in china language).
I have found a lot of video of the problem :
https://youtu.be/oILwk2yzsQc / https://youtu.be/FuqaQc4Yt38
https://youtu.be/bvR9W-7M8CI
https://youtu.be/VCY-Ipp19lo
https://youtu.be/Mdfe37-AU8k
https://youtu.be/uD73iyvTBBQ
I hope they will sent an update quickly....
I received my Oukitel K10000 Pro yesterday and noticed quite soon that the cellular reception is quite bad. It doesn't want to work inside the house at all. Never had reception issues with my previous (actually still current...) LG Nexus 4. I can make phone calls from the balcony but that's about it. Marginally better reception there?
Also the phone makes weird chirping sound during phone calls ~0.5s in the 2-3kHz range, one chirp every 2 minutes?
During the phone call I noticed that If I moved inside where the reception was bad, I could still hear the other person speaking but I was muted. Not familiar enough with GSM technology to say if that's even possible/reasonable
Made comparison of the received signal strength value and both phones show up at
-87...-97dBm asu ~10
UPDATE:
- I haven't touched the Android image at all so its the stock one.
Hello,
Very strange (for the problem of listen someone else). I think it is just a temporally problem. I had this problem occasionnaly but not since some years....
It is very difficult to find someone who have an k10000 pro who works correctly...
Regards.
hello..i have the same problem in greece too......the phone is really amazing......the only thing is the signal reception....when i am in the city is full....when i go outside is nothing....bands are missing from the software or the antena of the phone is problematic ? i see that this is a problem to many of us in europe....people from france,slovenia,albania,slovakia,finland all have the same problem......oukitel should make an update to the firmware adding new bands and then if still dosent work then it will be the faules antena.....but first we have to se if this is a band missing problem.........its a pitty for this amazing phone ......
UPDATE:
I just got my K10000 Pro back from warranty repair. My retailer contacted Oukitel and they suspected it could be a bad antenna cable (they had some bad batch?). So that's what they changed for me and the issue went away. Really happy for my phone now \o/
Hello,
Who is tour reseller ?
Thanks
I bought my Oukitel from e-ville.
PS.
I'd have added a link but the forum didn't allow.
"To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding!"
OK thanks. Me on Gearbest. The phone as returned but no news actually.
waiting for new antenna..lets see....
Same issue, opened up the phone. The antenna cable was broken. Sending it back for repair is not an option since it costs way too much. bought from tinydeal lets see how they react to it. Need to find the antenna cable. Could not find it locally.
Made a video when i was opening the phone
If you wanna look at it search for in youtube
Oukitel K10000 pro Signal Issue !! found the problem
Cannot post link i am a new user
Hello,
After 3 weeks in silence, Oukitel send me a message to me with Facebook. It confirm I have a problem of antenna. So now, the problem is known for them.
They want to send me the antenna (free) but I have return the phone to gearbest and I was refunded.
So, it's too late for me.
May be the max or an other brand now...
++
Anakins14 said:
Hello,
After 3 weeks in silence, Oukitel send me a message to me with Facebook. It confirm I have a problem of antenna. So now, the problem is known for them.
They want to send me the antenna (free) but I have return the phone to gearbest and I was refunded.
So, it's too late for me.
May be the max or an other brand now...
++
Click to expand...
Click to collapse
you are lucky to be able to get a refund, i checked with the shipment from my country it is almost half the price of the phone. My money is at waste. If anyone looking for a phone with antenna issue and can bear the shipping costs i will gladly mail them.
For send it to Asia (From France), it cost 36 euros. Paypal as refunded me 30 (the max). So it cost at the final, 6 euros for me.
If you paid with paypal, you can ask them 30 euros for the shippement.
Regards.
Same problem here too.
Related
Hi, I found an Xperia Mini Pro a couple months back and while owning a HTC Legend, I am quite fond of this mobile.
However the previous owner didn't put much info such as home number or something similar for me to return It so I kept it.
Now one month after that I was unable to make/receive calls or send text messages on that Xperia X10 mini pro. Due to not having some kind of an insurance for the phone, I took it to 3 Mobile shops that claimed that they could "open" the phone and remove this lock.
The prices were different but It didn't matter but none of them were able to fix the phone.
One claimed that the phone was open for two days and fully functional but when I retrieved it, the shop clerk told me that It got disabled again.
So now months later and this phone in my drawer collecting dust, Is there any way to fix this phone?
Custom roms don't seem to do the trick.
I have tried to change the sms communications settings via a hidden menu but nothing.
I still have the old sim card from when I first found it, If it can be of any use now.
Thanks for reading and I hope there is a way to fix this phone.
Seems that your phone IMEI is blacklisted on your operator (maybe due to a request by original owner).
Since there's no easy (and legally) way to change IMEI and you don't have the bill of sale, I don't think you can put your phone online again.
Call your operator and inform you found a phone. Maybe they can find the owner for you and you'll make someone happy.
Regards
pankaka said:
Hi, I found an Xperia Mini Pro a couple months back and while owning a HTC Legend, I am quite fond of this mobile.
However the previous owner didn't put much info such as home number or something similar for me to return It so I kept it.
Now one month after that I was unable to make/receive calls or send text messages on that Xperia X10 mini pro. Due to not having some kind of an insurance for the phone, I took it to 3 Mobile shops that claimed that they could "open" the phone and remove this lock.
The prices were different but It didn't matter but none of them were able to fix the phone.
One claimed that the phone was open for two days and fully functional but when I retrieved it, the shop clerk told me that It got disabled again.
So now months later and this phone in my drawer collecting dust, Is there any way to fix this phone?
Custom roms don't seem to do the trick.
I have tried to change the sms communications settings via a hidden menu but nothing.
I still have the old sim card from when I first found it, If it can be of any use now.
Thanks for reading and I hope there is a way to fix this phone.
Click to expand...
Click to collapse
so.... let me get this straight.....
u FOUND a phone that wasnt yours?? and you just... started using it????
Did you happen to think "hmmmm maybe someone's lookin for this baby somewhere...." ??
Call the operator and try to return the phone.. after that, bury ur head in shame!
EDIT: and u had the nerve to ask xda for help!
Hi. I've a redmi note 3 pro 32g version. I've a big issue when i call or someone call me. The network bar is full, with 5 or 6 bars, but the sound quality is worst. It's like when you have a poor network. I've dificulties to hear and understand the person wich i'm talking with.
Any suggestions ???
Nb: when the network is on 4g it's ok. But when the network pass to 3g the probleme appear.
No suggestions ?
Did you check if the phone you received is legitimate at mi(dot).com/verify?
Sometimes problems like that are hardware problems, usually due to not having the real phone.
All depends if you bought them from the official mi site or from reseller, since some resellers out there
advertise and in the end you find yourself having the knock-off version of the device.
If it is in fact legitimate, try putting your Xiaomi Redmi Note 3 Pro on Lite Mode and try making call to see if the sound quality is still bad. If so, then it definitely is a hardware problem, may need require repairs on audio part of the phone. Good luck.
Unheardof said:
Did you check if the phone you received is legitimate at mi(dot).com/verify?
Sometimes problems like that are hardware problems, usually due to not having the real phone.
All depends if you bought them from the official mi site or from reseller, since some resellers out there
advertise and in the end you find yourself having the knock-off version of the device.
If it is in fact legitimate, try putting your Xiaomi Redmi Note 3 Pro on Lite Mode and try making call to see if the sound quality is still bad. If so, then it definitely is a hardware problem, may need require repairs on audio part of the phone. Good luck.
Click to expand...
Click to collapse
hi, thank you for your answers.
My Redmi note 3 pro is authantique, i've verified that. Know i'm on 2G and the sound quality and network is good. i'll change my sim to nano sim, know i'm on micro sim, i hope it will resolve my probleme.
I've found a temporary solution.
If i activate the 3g or 4g data i can speak normaly, why i don't know !!!
Repost- I put this on the Gen 1 forum not knowing there was a Gen 2 forum. Sorry if this is a repeat.
Has anyone else had problems with their 2nd Gen Moto 360? I bought my watch in March of 2016 and tomorrow (November 28, 2017) I will be receiving my 8th replacement (9th piece of HW). I have had the screen go black and never come back on, I have had the battery fail and the watch dies after half a day, I have had the screen fail and show distorted images and my final failure was the metal watch band would not lock after I had it for 7 days (my fastest return to date). I am not rough on my watches, in fact most of them don't have a single scratch on them when I send them back. My concern is that I am past the 1 year since purchase, and I get a 90 day warranty with each new piece of HW. I am worried that this next watch will fail on day 91 and I'll be stuck with dead HW. I also don't want to have to call Moto support and waste 30+ minutes explaining the problem. I have tried to get Motorola to take the watch back but they won't. For the last several months every time I have called tech support (when the watch has broken) I have asked if I can return the watch to them and they send me a different watch each time. I love the watch but hate the reliability. Does anyone know who I can contact at Motorola to get a this resolved?
I am open to suggestions.
My 42mm watch stopped responding 2 months ago, roughly when it went out of warranty. So, in my case the quality of this device is really ****ty. Especially that it seems to be a battery issue, but there is no way to easily replace the battery.
Unleashed by my rooted OP3T in 8.0
RASTAVIPER said:
My 42mm watch stopped responding 2 months ago, roughly when it went out of warranty. So, in my case the quality of this device is really ****ty. Especially that it seems to be a battery issue, but there is no way to easily replace the battery.
Unleashed by my rooted OP3T in 8.0
Click to expand...
Click to collapse
I had that happen once. I called the Moto (US) support line and was rejected. I then went online to every Moto support center in the world and explained what had happened. In my case I think the screen went black (again). By pinging every place out there I finally found one center that was willing to replace my watch. I think part of this was that I had had the watch fail so many times already, I was on hardware number 5 at that time. Ever since then I have not had a watch last through the warranty of 90 days. I am now on Hardware number 9. I know this thing will break again, will it break on day 91, I don't know. I now keep a reminder in my calendar to warn me when I get close to 90 days. I've never come close to the 90 days since then.
My advise is to contact every place out there. Make some noise. There has to be someone at Moto that doesn't want their name attached to negative reviews who will listen. That is what I intend to do in the hopes that Moto will take my watch back.
Good luck.
JohnFaucher001 said:
I had that happen once. I called the Moto (US) support line and was rejected. I then went online to every Moto support center in the world and explained what had happened. In my case I think the screen went black (again). By pinging every place out there I finally found one center that was willing to replace my watch. I think part of this was that I had had the watch fail so many times already, I was on hardware number 5 at that time. Ever since then I have not had a watch last through the warranty of 90 days. I am now on Hardware number 9. I know this thing will break again, will it break on day 91, I don't know. I now keep a reminder in my calendar to warn me when I get close to 90 days. I've never come close to the 90 days since then.
My advise is to contact every place out there. Make some noise. There has to be someone at Moto that doesn't want their name attached to negative reviews who will listen. That is what I intend to do in the hopes that Moto will take my watch back.
Good luck.
Click to expand...
Click to collapse
Thanks for your advice but expect UK (original country of order) and Greece (my country), how can I contact other countries?
They will redirect me to UK directly.
And UK made it clear since my first contact to them that they cannot help, since I live in another country.
Unleashed by my rooted OP3T in 8.0
RASTAVIPER said:
Thanks for your advice but expect UK (original country of order) and Greece (my country), how can I contact other countries?
They will redirect me to UK directly.
And UK made it clear since my first contact to them that they cannot help, since I live in another country.
Unleashed by my rooted OP3T in 8.0
Click to expand...
Click to collapse
I Googled Motorola service centers then sent an email to all of the places I found. One of them was able to go into their system and override the out of warranty notice and supply a new watch for me.
JohnFaucher001 said:
I Googled Motorola service centers then sent an email to all of the places I found. One of them was able to go into their system and override the out of warranty notice and supply a new watch for me.
Click to expand...
Click to collapse
Do u mean from different countries or from the same country?
Unleashed by my rooted OP3T in 8.0
Got in contact with the UK support and they asked me to send back the watch to them for check.
The thing is that for some reason, I can't send it right away to them.
Is required to send it to someone in UK and this person to send it to them. Bit of hassle, if you ask me.
Unleashed by my rooted OP3T in 8.0
Well at least they are doing something. I bet if you explain the situation they will find a way to help. If I was in the UK I would offer to help.
My watch just broke again. The screen went black and is not recoverable. I'm going to send it back again. I've had this latest one for about a month. This will be my 10th watch.
Finally a happy end to my story!
After all these months of waiting, Motorola/Lenovo UK decided and repaired my watch, without even a receipt!!
They replaced the motherboard and sent it back!
Super excited! [emoji16][emoji16]
Sent from my ONEPLUS A3003 using Tapatalk
Just wanted to see if anyone who purchased the mate 10pro from three UK has had a firmware update yet.
My device shipped with BLA-L09 8.0.0.115 (C782) and I haven't had any updates yet.
I have spoken to Huawei CS and they have said that I should receive an OTA update to BLA-L09C 8.0.0.124a(C782) but it's yet to materialize and I haven't seen this version mentioned anywhere.
The reason I want the update is because I'm having camera issues, in low light photos look like an oil painting and are lacking detail. I also keep getting this message to keep the phone steady even if I rest the phone on something flat
Thanks for any input on this
I get the same. I guess Huawei will eventually fix the problem with a software update. I'm also on version 115 (C782) without an update on O2. I was told 124 version is rolling out, but not recieved it yet.
However, I seem to remember another member on here also on 3 network had received the update in the last few days. It's based on your IMEI number from what I understand.
Mario_Wiznycia said:
I get the same. I guess Huawei will eventually fix the problem with a software update. I'm also on version 115 (C782) without an update on O2. I was told 124 version is rolling out, but not recieved it yet.
However, I seem to remember another member on here also on 3 network had received the update in the last few days. It's based on your IMEI number from what I understand.
Click to expand...
Click to collapse
Yeah I think it's done in batches, I have the CS rep my IMEI number and that's how they knew what firmware I was on / due to be getting.
Really hope it's sorted cos at the minute the camera is rubbish in low light auto.
Does your phone have a O2 bootlogo? Mine has a three logo, just wondering if networks like to tinker with the firmware before it's sent out and causing further delays.
mad.jack10 said:
Yeah I think it's done in batches, I have the CS rep my IMEI number and that's how they knew what firmware I was on / due to be getting.
Really hope it's sorted cos at the minute the camera is rubbish in low light auto.
Does your phone have a O2 bootlogo? Mine has a three logo, just wondering if networks like to tinker with the firmware before it's sent out and causing further delays.
Click to expand...
Click to collapse
No, I just have the Huawei logo. I picked it up from Carphone Warehouse who don't normally tinker with the branding too much.
Sent from my BLA-L09 using Tapatalk
I'll keep this thread updated if I get any updates and want improvement it brings
Hi, I am on three network... but bought the phone unlocked from CPW. Original firmware was BLA-L09 8.0.0.115 (C782). Received an update about a week or so ago to BLA-L09 8.0.0.124 (C782). On a side note....Used the phone for a wee while without a SIM card, but as soon as I put one in it installed the three splash screen and other three bloatware (wuntu etc)... must be one phone sold by Huawei to all the vendors that customises itself to the SIM inserted... with that in mind, would have thought that these would update soon as they are identical initial firmwares to mine. As to the camera, can't really comment outright with the old firmware... have done some low light comparisons now with my s8+ and have got to say the mate 10 pro edges it slightly... which is a pretty big deal, because the s8+ was always a beast for photos. My only grumble (still there) is that HDR isn't on by default. Bugs me to bits that one....
falsivas said:
Hi, I am on three network... but bought the phone unlocked from CPW. Original firmware was BLA-L09 8.0.0.115 (C782). Received an update about a week or so ago to BLA-L09 8.0.0.124 (C782). On a side note....Used the phone for a wee while without a SIM card, but as soon as I put one in it installed the three splash screen and other three bloatware (wuntu etc)... must be one phone sold by Huawei to all the vendors that customises itself to the SIM inserted... with that in mind, would have thought that these would update soon as they are identical initial firmwares to mine. As to the camera, can't really comment outright with the old firmware... have done some low light comparisons now with my s8+ and have got to say the mate 10 pro edges it slightly... which is a pretty big deal, because the s8+ was always a beast for photos. My only grumble (still there) is that HDR isn't on by default. Bugs me to bits that one....
Click to expand...
Click to collapse
Thanks for that, I might try a different sim just to see if anything changes (don't even know if the phone is locked to three) waiting game for that update now :good:
I got mine last Saturday from Cex. On Tuesday I got an update do 127. I don't have any issues with camera in low light but in terms of that "sharpening photo" message I had it on P10 as well. I think the handset is still taking picture in challenging light conditions, even after you've pressed the shutter, for like a brief second or so. I do have issues with WiFi though. As in, shows it's connected to WiFi but I have to turn WiFi off and on to actually see any content in chrome etc. It doesn't happen that often but every now and then.
mad.jack10 said:
Thanks for that, I might try a different sim just to see if anything changes (don't even know if the phone is locked to three) waiting game for that update now :good:
Click to expand...
Click to collapse
I was offered 124, but it failed to install, and then wasn't offered it again. I installed Hisuite from their website, and was instantly offered 124 again.
Worth a try.
I have a 3 supplied M10Pro, running a ee sim currently.
Sent from my BLA-L09 using Tapatalk
Edenprime said:
I got mine last Saturday from Cex. On Tuesday I got an update do 127. I don't have any issues with camera in low light but in terms of that "sharpening photo" message I had it on P10 as well. I think the handset is still taking picture even after your pressed the shutter, for like a brief second or so. I do have issues with WiFi though. As in, shows it's connected to WiFi but I have to turn WiFi off and on to actually see any content in chrome etc. I doesn't happen that often but every now and then
Click to expand...
Click to collapse
I also have that WiFi issue, I've stopped using it and just relying on my 4g (ayce data).
Really am thinking of returning it, I had a oneplus one before this with less issues, it's amazing how much difference the software can make
chronicfathead said:
I was offered 124, but it failed to install, and then wasn't offered it again. I installed Hisuite from their website, and was instantly offered 124 again.
Worth a try.
I have a 3 supplied M10Pro, running a ee sim currently.
Click to expand...
Click to collapse
Will give it a try, I was thinking about removing the SIM and doing a factory reset to see if I'm offered the update after a fresh install, but it's probably just pot luck with the IMEI
Same here, wifi is virtually unusable so i rely on my 4G which really sucks. I bought mine sim free from Amazon uk and im on the old firmware too, Tried the Hisuite but not offered the upgrade
ant78 said:
Same here, wifi is virtually unusable so i rely on my 4G which really sucks. I bought mine sim free from Amazon uk and im on the old firmware too, Tried the Hisuite but not offered the upgrade
Click to expand...
Click to collapse
Does it make a difference if you use 5ghz or 2.4? My old Z5 used to have issues with 5Ghz.
Sent from my BLA-L09 using Tapatalk
chronicfathead said:
Does it make a difference if you use 5ghz or 2.4? My old Z5 used to have issues with 5Ghz.
Sent from my BLA-L09 using Tapatalk
Click to expand...
Click to collapse
You mean from the router ? I think mine is set to auto but never had this problem on any other phones and i've had lots !!!
Wifi
Having WiFi issues too. Connected via 5 GHz and each night the WiFi suddenly disappears. Have to toggle WiFi on and off to get it back. Bought as upgrade on Three network and on same software as other posters.
Just tried the hisuite to see if it offers the update, but no luck.
My router is also set to auto but never had this issue with other phones. Is it worth setting the router to just 2.4 to see how it goes.
I've also turned off this WiFi+ just to see if it makes a difference
mad.jack10 said:
Just tried the hisuite to see if it offers the update, but no luck.
My router is also set to auto but never had this issue with other phones. Is it worth setting the router to just 2.4 to see how it goes.
I've also turned off this WiFi+ just to see if it makes a difference
Click to expand...
Click to collapse
I normally name them differently so I can connect to the one I want.
Sent from my BLA-L09 using Tapatalk
Mine was unbranded from Carphonewarehouse but as soon as I put the Three sim in it, it downloaded Three firmware, boots up and closes down with the Three logo now
WiFi issues here too amongst other things. Thinking of sending it back
Huawei issue with WiFi is when using 5ghz it will kick you off and freeze.
If you connect to the 2ghz only it will work perfect for you.
It's the same problem with Huawei routers using 5ghz sucks. Must be a Huawei 5ghz problem in general as the hardware they use in router and phone suck. My old talk talk router made by Huawei used to freeze on the 5ghz all the time.
I'm also on three mobile with unlocked 10 pro on 115 firmware and still waiting on a update....
I'm my case WiFi is fine (using only 2ghz thou)
Camera in low light is useless
Always on display causing freezing when unlocking phone (turning off always on display cured the unlock freezing problem)
Putting an ee SIM in you can upgrade using hi suite but I'd rather wait then mess with phone and have EE bloatware on my phone.
I love my new S9Plus, but I am getting increasingly frustrated in the number of dropped calls I am having.
It doesn't seem to matter if I have several bars or only one or two - I am dropping calls at least 8 or 9 times a day. Even when I have 4 bars.
TOday at work I had four bars (download speeds of 26MB down on lte) and I dropped two calls while talking to my wife. Problem enough that I dropped the calls but my wife thinks I hung up on her.
I live in the US and am on ATT if that matters. I have used International Variants on my last four phones and never had this call drop problem before. NEVER.
I first wonder if there is something I can do about this? Is this caused by software or hardware in the phone? is there a way to test t his? (it is hard to anticpate when I will drop calls. I have had some calls last over 10 minutes without dropping and other times in the same location - call drop out after 1 minute.
Anyone else having this problem? Your help and input is greatly appreciated.
Am I the only one experiencing dropped calls? Signal Strength seems ok - but while talking calls just drop off - I watched the signal strength meter go away and instead saw a circle with a link thru it - no signal I guess - (I think my call would have dropped had I been on a call) for no apparent reason -
Anyone else having an issue with dropped calls or am I the only one?
I'm also having drop outs on Vodafone UK. Only happens when I've been on the phone for more then 5 mins
I had bad quality in calls, hardly understood what the other person said; changed the sim card, all ok now.
Sent from my SM-G965F using Tapatalk
I have the samsung unlocked version and using Verizon on it, have not dropped any calls yet but it seems very static sounding. I love the phone, and only talk to my wife on the phone, everyone else I just text so not a huge issue with me.
To OP, this used to happen to me on S4/S7 when the phone would switch between LTE/WCDMA when suddenly I would get no network with signal disappearing and dropping calls. A new firmware fixed that issue in one case and in other case had to replace the phone itself. Can you try changing to "GSM only" to see if this is related to VOLTE at all or bands changing between LTS<=>WCDMA?
As for the static in call, it could be due to lack of VoLTE support.
I went to the ATT Store and they mentioned that ATT has been doing someting with enhanced calling stuff - said it might effect me - but I am not sure I get enhanced calling because I am not on a branded phone. I went ahead and got a new sim card thinking maybe that might help. Will see what happens over the next few days.
I do appreciate the comments - hope this is not a phone issue
I'm on T-Mobile and I am experiencing it as well, and no it's not the service as my One plus 5t doesn't drop any calls in the same area, same sim, same service. Even the Wifi was weak.
I did a support call with Samsung and they advised me to return it.. I ordered another one to see if that one is any better... I'm hoping... If not that will go back as well.
Sent from my ONEPLUS A5010 using Tapatalk
I just got my s9 with att today and am in the states. I'm having the same issue. I have also noticed it is super delayed in sending images via text as well.
I have the issues on my s9 on Vodafone UK there is also a post in the s9 forums about it
It's seems to be affecting a few people and it seems global
So let's hope a FW update fixes it and that the update come soon ar I will return the handset
First the finger print sensor issues. Now this!
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
cigawet said:
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
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Returning mine today one thing I expect a phone todo is make calls. Most other things I can wait to be fixed.
Going back to my oneplus 5t which I actually think is a better phone
Unless you are using an AT&T S9+ (or one running AT&T firmware), you will drop calls on AT&T because they won't let your phone use VoLTE and it will try and drop to HSPA , which is being reduced network wise every day.
Getting the phone replaced with a new one.
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
cigawet said:
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
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It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
searley said:
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
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Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
cigawet said:
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
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In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
searley said:
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
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20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
cigawet said:
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
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I have a note8 and iPhone x
I played with the s9.. call recording didn't work.. One of the features was missing 'blood pressure measurement' few other bits not right software wise
I will wait a few months see what other flagships come out
Hi Guys!
At spain there is a lot of people with this issue. With different providers, like Vodafone, Orange, etc...
We have sended a message on twitter to call Samsung to update a new modem firmware or something like this:
https://twitter.com/FGPonce/status/976811515461369857
If its important to do a rt to get more visibility and you guys could send something also in english to call samsung to fix this issue all fast as they can.
Apologize about my english !