Just wanted to see if anyone who purchased the mate 10pro from three UK has had a firmware update yet.
My device shipped with BLA-L09 8.0.0.115 (C782) and I haven't had any updates yet.
I have spoken to Huawei CS and they have said that I should receive an OTA update to BLA-L09C 8.0.0.124a(C782) but it's yet to materialize and I haven't seen this version mentioned anywhere.
The reason I want the update is because I'm having camera issues, in low light photos look like an oil painting and are lacking detail. I also keep getting this message to keep the phone steady even if I rest the phone on something flat
Thanks for any input on this
I get the same. I guess Huawei will eventually fix the problem with a software update. I'm also on version 115 (C782) without an update on O2. I was told 124 version is rolling out, but not recieved it yet.
However, I seem to remember another member on here also on 3 network had received the update in the last few days. It's based on your IMEI number from what I understand.
Mario_Wiznycia said:
I get the same. I guess Huawei will eventually fix the problem with a software update. I'm also on version 115 (C782) without an update on O2. I was told 124 version is rolling out, but not recieved it yet.
However, I seem to remember another member on here also on 3 network had received the update in the last few days. It's based on your IMEI number from what I understand.
Click to expand...
Click to collapse
Yeah I think it's done in batches, I have the CS rep my IMEI number and that's how they knew what firmware I was on / due to be getting.
Really hope it's sorted cos at the minute the camera is rubbish in low light auto.
Does your phone have a O2 bootlogo? Mine has a three logo, just wondering if networks like to tinker with the firmware before it's sent out and causing further delays.
mad.jack10 said:
Yeah I think it's done in batches, I have the CS rep my IMEI number and that's how they knew what firmware I was on / due to be getting.
Really hope it's sorted cos at the minute the camera is rubbish in low light auto.
Does your phone have a O2 bootlogo? Mine has a three logo, just wondering if networks like to tinker with the firmware before it's sent out and causing further delays.
Click to expand...
Click to collapse
No, I just have the Huawei logo. I picked it up from Carphone Warehouse who don't normally tinker with the branding too much.
Sent from my BLA-L09 using Tapatalk
I'll keep this thread updated if I get any updates and want improvement it brings
Hi, I am on three network... but bought the phone unlocked from CPW. Original firmware was BLA-L09 8.0.0.115 (C782). Received an update about a week or so ago to BLA-L09 8.0.0.124 (C782). On a side note....Used the phone for a wee while without a SIM card, but as soon as I put one in it installed the three splash screen and other three bloatware (wuntu etc)... must be one phone sold by Huawei to all the vendors that customises itself to the SIM inserted... with that in mind, would have thought that these would update soon as they are identical initial firmwares to mine. As to the camera, can't really comment outright with the old firmware... have done some low light comparisons now with my s8+ and have got to say the mate 10 pro edges it slightly... which is a pretty big deal, because the s8+ was always a beast for photos. My only grumble (still there) is that HDR isn't on by default. Bugs me to bits that one....
falsivas said:
Hi, I am on three network... but bought the phone unlocked from CPW. Original firmware was BLA-L09 8.0.0.115 (C782). Received an update about a week or so ago to BLA-L09 8.0.0.124 (C782). On a side note....Used the phone for a wee while without a SIM card, but as soon as I put one in it installed the three splash screen and other three bloatware (wuntu etc)... must be one phone sold by Huawei to all the vendors that customises itself to the SIM inserted... with that in mind, would have thought that these would update soon as they are identical initial firmwares to mine. As to the camera, can't really comment outright with the old firmware... have done some low light comparisons now with my s8+ and have got to say the mate 10 pro edges it slightly... which is a pretty big deal, because the s8+ was always a beast for photos. My only grumble (still there) is that HDR isn't on by default. Bugs me to bits that one....
Click to expand...
Click to collapse
Thanks for that, I might try a different sim just to see if anything changes (don't even know if the phone is locked to three) waiting game for that update now :good:
I got mine last Saturday from Cex. On Tuesday I got an update do 127. I don't have any issues with camera in low light but in terms of that "sharpening photo" message I had it on P10 as well. I think the handset is still taking picture in challenging light conditions, even after you've pressed the shutter, for like a brief second or so. I do have issues with WiFi though. As in, shows it's connected to WiFi but I have to turn WiFi off and on to actually see any content in chrome etc. It doesn't happen that often but every now and then.
mad.jack10 said:
Thanks for that, I might try a different sim just to see if anything changes (don't even know if the phone is locked to three) waiting game for that update now :good:
Click to expand...
Click to collapse
I was offered 124, but it failed to install, and then wasn't offered it again. I installed Hisuite from their website, and was instantly offered 124 again.
Worth a try.
I have a 3 supplied M10Pro, running a ee sim currently.
Sent from my BLA-L09 using Tapatalk
Edenprime said:
I got mine last Saturday from Cex. On Tuesday I got an update do 127. I don't have any issues with camera in low light but in terms of that "sharpening photo" message I had it on P10 as well. I think the handset is still taking picture even after your pressed the shutter, for like a brief second or so. I do have issues with WiFi though. As in, shows it's connected to WiFi but I have to turn WiFi off and on to actually see any content in chrome etc. I doesn't happen that often but every now and then
Click to expand...
Click to collapse
I also have that WiFi issue, I've stopped using it and just relying on my 4g (ayce data).
Really am thinking of returning it, I had a oneplus one before this with less issues, it's amazing how much difference the software can make
chronicfathead said:
I was offered 124, but it failed to install, and then wasn't offered it again. I installed Hisuite from their website, and was instantly offered 124 again.
Worth a try.
I have a 3 supplied M10Pro, running a ee sim currently.
Click to expand...
Click to collapse
Will give it a try, I was thinking about removing the SIM and doing a factory reset to see if I'm offered the update after a fresh install, but it's probably just pot luck with the IMEI
Same here, wifi is virtually unusable so i rely on my 4G which really sucks. I bought mine sim free from Amazon uk and im on the old firmware too, Tried the Hisuite but not offered the upgrade
ant78 said:
Same here, wifi is virtually unusable so i rely on my 4G which really sucks. I bought mine sim free from Amazon uk and im on the old firmware too, Tried the Hisuite but not offered the upgrade
Click to expand...
Click to collapse
Does it make a difference if you use 5ghz or 2.4? My old Z5 used to have issues with 5Ghz.
Sent from my BLA-L09 using Tapatalk
chronicfathead said:
Does it make a difference if you use 5ghz or 2.4? My old Z5 used to have issues with 5Ghz.
Sent from my BLA-L09 using Tapatalk
Click to expand...
Click to collapse
You mean from the router ? I think mine is set to auto but never had this problem on any other phones and i've had lots !!!
Wifi
Having WiFi issues too. Connected via 5 GHz and each night the WiFi suddenly disappears. Have to toggle WiFi on and off to get it back. Bought as upgrade on Three network and on same software as other posters.
Just tried the hisuite to see if it offers the update, but no luck.
My router is also set to auto but never had this issue with other phones. Is it worth setting the router to just 2.4 to see how it goes.
I've also turned off this WiFi+ just to see if it makes a difference
mad.jack10 said:
Just tried the hisuite to see if it offers the update, but no luck.
My router is also set to auto but never had this issue with other phones. Is it worth setting the router to just 2.4 to see how it goes.
I've also turned off this WiFi+ just to see if it makes a difference
Click to expand...
Click to collapse
I normally name them differently so I can connect to the one I want.
Sent from my BLA-L09 using Tapatalk
Mine was unbranded from Carphonewarehouse but as soon as I put the Three sim in it, it downloaded Three firmware, boots up and closes down with the Three logo now
WiFi issues here too amongst other things. Thinking of sending it back
Huawei issue with WiFi is when using 5ghz it will kick you off and freeze.
If you connect to the 2ghz only it will work perfect for you.
It's the same problem with Huawei routers using 5ghz sucks. Must be a Huawei 5ghz problem in general as the hardware they use in router and phone suck. My old talk talk router made by Huawei used to freeze on the 5ghz all the time.
I'm also on three mobile with unlocked 10 pro on 115 firmware and still waiting on a update....
I'm my case WiFi is fine (using only 2ghz thou)
Camera in low light is useless
Always on display causing freezing when unlocking phone (turning off always on display cured the unlock freezing problem)
Putting an ee SIM in you can upgrade using hi suite but I'd rather wait then mess with phone and have EE bloatware on my phone.
Related
Hello everyone,
I have received my OnePlus 2 today - it is the Chinese version of the handset with Oxygen OS 2.0 installed (with no bloatware). I thought I would post this in-case it is helpful to anyone, I can confirm the following:
4G/LTE work fine on EE
Dual SIM works fine - I can both make and receive from the two SIM cards - however I cannot see the phone number of the SIM in slot two (probably because the phone only has 1 IMEI I suspect - but this does not stop me making or receiving calls on the SIM in slot two)
I will continue testing things but so far so good, very happy.
EE is great for FDD-LTE phones from China. I've had loads work fine, including my old Chinese OnePlus One.
Interesting re. dual SIMs working - good news for importers. Out of interest, do you have two IMEIs on the inside back (my International variant does)?
-- from my OnePlus 2
kinghu said:
EE is great for FDD-LTE phones from China. I've had loads work fine, including my old Chinese OnePlus One.
Interesting re. dual SIMs working - good news for importers. Out of interest, do you have two IMEIs on the inside back (my International variant does)?
-- from my OnePlus 2
Click to expand...
Click to collapse
I have just checked and I only have one IMEI listed on the inside back - the writing around the label is also in Chinese which is to be expected I guess.
Swatto86 said:
I have just checked and I only have one IMEI listed on the inside back - the writing around the label is also in Chinese which is to be expected I guess.
Click to expand...
Click to collapse
Yep, makes sense.
-- from my S6
I'm using three UK with a Chinese version OPT. LTE works however when signal falls down to 3G, the possibility is that it will not revert to 4G unless you reboot. very annoying. probably a baseband issue
I also have a chinese one from merimobile but mine came preloaded with a whole load of malware. An Oxygen rom of some kind with the usual chinese 3 "browser" icons and lots of "your phone is running slowly" notifications....
I flashed the Oxygen rom that is easy to find, gives Oxygen 2.0.0 and no malware that I can find, but it does have actionbar issues - both K9-mail and Up crash on startup with logcat lines similar to this :
AndroidRuntime( 1843): Caused by: java.lang.NullPointerException: Attempt to invoke virtual method 'void android.app.ActionBar.setDisplayShowCustomEnabled(boolean)' on a null object reference
Click to expand...
Click to collapse
ranyardm said:
I flashed the Oxygen rom that is easy to find, gives Oxygen 2.0.0 and no malware that I can find, but it does have actionbar issues - both K9-mail and Up crash on startup with logcat lines similar to this :
Click to expand...
Click to collapse
I had similar problems. If you have enabled Dark mode under Customization then try turning it off. That fixed a lot of issues for me.
qwsdert4 said:
I'm using three UK with a Chinese version OPT. LTE works however when signal falls down to 3G, the possibility is that it will not revert to 4G unless you reboot. very annoying. probably a baseband issue
Click to expand...
Click to collapse
That's an issue for most of 1+2 I think. A fix in on the way, and you know how fast OnePlus is on giving updates (sarcastic)
Sent from my bacon!!!!!
Sorry to sound potentially dumb, but where are people buying the chinses OP2's from? I would rather an uk version, but may consider one as i'm about 1 millionth in the queue ha!
Aliexpress, for example
freeman_g said:
Aliexpress, for example
Click to expand...
Click to collapse
Thanks
But in case of Aliexpress try to find the seller with strong reputation and some fast delievery (like DHL or EMS) or you can wait for ages (many of them do not have the phone on hand and can tell you long stories why you should wait). And before payment contact the seller and ask the question about avaliabilty and when he can sent the phone to you.
I ordered from here if anyone is interested: http://m.ebay.co.uk/itm/New-5-5-quo...stone-Black-/131573132890?txnId=1125008959003
Swatto86 said:
I ordered from here if anyone is interested: http://m.ebay.co.uk/itm/New-5-5-quo...stone-Black-/131573132890?txnId=1125008959003
Click to expand...
Click to collapse
How long did it take to arrive? Tempting!!
I guess they are just importing them in bulk from China? Still loving it?
It took a week to arrive via DPD - it came with a converter plug, screen protector and case for free too. I really do love the handset, it has worked out quite well for me having confirmed dual SIM functionality does work and I get LTE on EE.
Swatto86 said:
It took a week to arrive via DPD - it came with a converter plug, screen protector and case for free too. I really do love the handset, it has worked out quite well for me having confirmed dual SIM functionality does work and I get LTE on EE.
Click to expand...
Click to collapse
Excellent! That's not too bad at all then. I'm on Three and need to check their LTE frequencies, to see whether I can get it. That could be a deal breaker for a chinese version for me. I love my LTE.
crazy88 said:
Excellent! That's not too bad at all then. I'm on Three and need to check their LTE frequencies, to see whether I can get it. That could be a deal breaker for a chinese version for me. I love my LTE.
Click to expand...
Click to collapse
You should be fine with Three, if you get either the EU/Asia variant or the Chinese. The EU/Asia variant would be better as it can access both bands that Three use for 4G are 3 (1800Mhz) and 20 (800Mhz).
https://forums.oneplus.net/threads/oneplus-2-regional-versions-explained.338780/
http://www.4g.co.uk/4g-frequencies-uk-need-know/
http://www.pcadvisor.co.uk/how-to/mobile-phone/how-tell-whether-phone-is-supported-by-your-network-3597426/
gsmyth said:
You should be fine with Three, if you get either the EU/Asia variant or the Chinese. The EU/Asia variant would be better as it can access both bands that Three use for 4G are 3 (1800Mhz) and 20 (800Mhz).
https://forums.oneplus.net/threads/oneplus-2-regional-versions-explained.338780/
http://www.4g.co.uk/4g-frequencies-uk-need-know/
http://www.pcadvisor.co.uk/how-to/mobile-phone/how-tell-whether-phone-is-supported-by-your-network-3597426/
Click to expand...
Click to collapse
Thanks for that! Really appreicate the links.
Swatto86 said:
I have just checked and I only have one IMEI listed on the inside back - the writing around the label is also in Chinese which is to be expected I guess.
Click to expand...
Click to collapse
Will you be so kind to check this with *#06# call-button too?
For the label and listing doesn't have to be always right! The call thing is just to be sure ... Works on almost every mobile phone with a few exceptions.
How much shipping did they charge?
Just checked and got the update available after a LONG wait and God knows how many checks.
Forgot to mention
Sorry forgot to mention it is just a shade over 1500 megabyte.
Yeah, since I'm not expecting root for us for a while, I went ahead and downlaoded it yesterday.
Exact size was 1505.68mb I believe.
Honestly kind of liked the old quick toggles better.
I'm happy we finally got the update and so far so good. I had hoped the long wait past the other US carriers meant 7.1 but I pretty much new that's all it was, hope. Miss the ability to go into settings with long press of the recents button. I'm watching the battery usage to see how it does for me as I have heard varying reports from great to horrible.
Whoo hoo, just got it too, look all 3 of us ATT G5 users, lol...
I'm with cricket, so i won't get the OTA. I was trying to check through LG Bridge but it keeps telling me "cannot check the sofware version." Anyone else have this issue?
loustu said:
I'm with cricket, so i won't get the OTA. I was trying to check through LG Bridge but it keeps telling me "cannot check the sofware version." Anyone else have this issue?
Click to expand...
Click to collapse
I received the same error through the LG Bridge. I'm using an unlocked H820 on T-Mobile, so I cannot get the OTA either.
mattb99 said:
I received the same error through the LG Bridge. I'm using an unlocked H820 on T-Mobile, so I cannot get the OTA either.
Click to expand...
Click to collapse
I also had mine unlocked. I wonder if that has something to do with it?
loustu said:
I also had mine unlocked. I wonder if that has something to do with it?
Click to expand...
Click to collapse
Yeah, I definitely think it does. I had read elsewhere that you have to have an active AT&T SIM card in the phone to get the update. That appears to be true. A coworker of mine is letting me use his AT&T SIM and now it's now downloading the update. I found that I had to check multiple times to get it to show. Since you can only check once per 24 hours, I manually changed the date to later in February and it worked with the AT&T SIM. It's still downloading, but it's 1.5GB so it has to be Nougat.
I'm outside the US, I tried the OTA and LG Bridge with my SIM unlocked H820. I can't really buy a new device since I don't have the money for it. I am incredible disappointed with this device and ATT. I will never buy from LG again.
Hey I have a G5 too! I'm excited to get home and Download this.
Mine started the update then said that the download failed... Now each time i try to check for a new update it tells me there are no updates available? Any suggestions to kick start the update?
LG G5 US AT&T here. Did the OTA update about 28 hrs ago now, and it went very smoothly. So far, I'm super pleased with the update. My phone feels faster and smoother all around, and while it's too early to tell for certain, it seems initially like batter life is noticeably improved.
I'm outside the US. Using an unlocked H820. I got an AT&T SIM card from a friend, tried updating and got a message saying my device is up to date (So no Nougat update yet). I did this with mobile data off while I was connected to Wifi. Don't have too much experience with this - Are there any specific things I need to take care of before trying to update or is it enough to just insert the SIM card and try updating? Thanks!
I'm happy we got "an update".
However, so far I'm skeptical of any battery life improvements. I suspect that Bluetooth drain is actually higher than before. And general standby drain may also be 2% or so higher...
How many cats have you all caught with the new "Easter egg?" Kinda lame, but funny too.
I don't have the fingerprint option now! Weird
I bought an unlocked h820 from b and h, when I chek for software updates it says that is up to date but im on marshmellow, what can I do?
****, didn't realize this would kill pdanet's wifi tethering. Wish I could go back.
andresql said:
I bought an unlocked h820 from b and h, when I chek for software updates it says that is up to date but im on marshmellow, what can I do?
Click to expand...
Click to collapse
Buy an AT&T SIM and activate it, that's the only way.
Hello,
I have a problem with the band/network of the k10000 PRO.
So I want to reinstall the ROM (official of Oukitel).
I have installed the driver MTK for windows, FlashTool v5.1724 (I have tried with older version too).
I have downloaded the Oukitel K10000 PRO official ROM.
When I click on upload I have an error STATUS_SEC_DL_FORBIDDEN (0xC0020003) with DA_PL.bin
and STATUS_BROM_CMD_SEND_DA_FAIL (0xC0060003) with MTK AllInOne
I have test with VOL+ pushed but nothing.
Any Idea ?
I am on Windows 7 64 bits.
Thanks
It's good now.
Just NOT check preloder and upload normaly.
But always, I have my network problem (band problem). The phone work only on the 1800 Mhz frequency. Very few time I have network. Only in big city...
I have a crash of com.android.phone when I try to change the band for the MTK processor.
When I type * # * # 4636 # * # * it's work. I can change network but modifications disapear when I come back in the Menu .
If I clic on Phone Information (normal menu to select EURO band) it crash (com.Android.com).
In the youtube videos, this is the menu where they correct the problem.
I think the best way to resolve the problem and know if it's material (physical) or software it's to try the Rom Stock of nougat. But I want to keep the Oukitel ROM.
I know there is one user have exactly the same problem (com.android.phone crash at the the menu).
I have try to disable the automatic time but nothing.
Very disapointed of this new phone.
++
I have same problem. I dont know what can I do, because Oukital official not answer to my email.
No signal
mimilanko said:
I have same problem. I dont know what can I do, because Oukital official not answer to my email.
No signal
Click to expand...
Click to collapse
Yes, I have sent a 5th mail today (in china language).
I have found a lot of video of the problem :
https://youtu.be/oILwk2yzsQc / https://youtu.be/FuqaQc4Yt38
https://youtu.be/bvR9W-7M8CI
https://youtu.be/VCY-Ipp19lo
https://youtu.be/Mdfe37-AU8k
https://youtu.be/uD73iyvTBBQ
I hope they will sent an update quickly....
I received my Oukitel K10000 Pro yesterday and noticed quite soon that the cellular reception is quite bad. It doesn't want to work inside the house at all. Never had reception issues with my previous (actually still current...) LG Nexus 4. I can make phone calls from the balcony but that's about it. Marginally better reception there?
Also the phone makes weird chirping sound during phone calls ~0.5s in the 2-3kHz range, one chirp every 2 minutes?
During the phone call I noticed that If I moved inside where the reception was bad, I could still hear the other person speaking but I was muted. Not familiar enough with GSM technology to say if that's even possible/reasonable
Made comparison of the received signal strength value and both phones show up at
-87...-97dBm asu ~10
UPDATE:
- I haven't touched the Android image at all so its the stock one.
Hello,
Very strange (for the problem of listen someone else). I think it is just a temporally problem. I had this problem occasionnaly but not since some years....
It is very difficult to find someone who have an k10000 pro who works correctly...
Regards.
hello..i have the same problem in greece too......the phone is really amazing......the only thing is the signal reception....when i am in the city is full....when i go outside is nothing....bands are missing from the software or the antena of the phone is problematic ? i see that this is a problem to many of us in europe....people from france,slovenia,albania,slovakia,finland all have the same problem......oukitel should make an update to the firmware adding new bands and then if still dosent work then it will be the faules antena.....but first we have to se if this is a band missing problem.........its a pitty for this amazing phone ......
UPDATE:
I just got my K10000 Pro back from warranty repair. My retailer contacted Oukitel and they suspected it could be a bad antenna cable (they had some bad batch?). So that's what they changed for me and the issue went away. Really happy for my phone now \o/
Hello,
Who is tour reseller ?
Thanks
I bought my Oukitel from e-ville.
PS.
I'd have added a link but the forum didn't allow.
"To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding!"
OK thanks. Me on Gearbest. The phone as returned but no news actually.
waiting for new antenna..lets see....
Same issue, opened up the phone. The antenna cable was broken. Sending it back for repair is not an option since it costs way too much. bought from tinydeal lets see how they react to it. Need to find the antenna cable. Could not find it locally.
Made a video when i was opening the phone
If you wanna look at it search for in youtube
Oukitel K10000 pro Signal Issue !! found the problem
Cannot post link i am a new user
Hello,
After 3 weeks in silence, Oukitel send me a message to me with Facebook. It confirm I have a problem of antenna. So now, the problem is known for them.
They want to send me the antenna (free) but I have return the phone to gearbest and I was refunded.
So, it's too late for me.
May be the max or an other brand now...
++
Anakins14 said:
Hello,
After 3 weeks in silence, Oukitel send me a message to me with Facebook. It confirm I have a problem of antenna. So now, the problem is known for them.
They want to send me the antenna (free) but I have return the phone to gearbest and I was refunded.
So, it's too late for me.
May be the max or an other brand now...
++
Click to expand...
Click to collapse
you are lucky to be able to get a refund, i checked with the shipment from my country it is almost half the price of the phone. My money is at waste. If anyone looking for a phone with antenna issue and can bear the shipping costs i will gladly mail them.
For send it to Asia (From France), it cost 36 euros. Paypal as refunded me 30 (the max). So it cost at the final, 6 euros for me.
If you paid with paypal, you can ask them 30 euros for the shippement.
Regards.
Same problem here too.
I love my new S9Plus, but I am getting increasingly frustrated in the number of dropped calls I am having.
It doesn't seem to matter if I have several bars or only one or two - I am dropping calls at least 8 or 9 times a day. Even when I have 4 bars.
TOday at work I had four bars (download speeds of 26MB down on lte) and I dropped two calls while talking to my wife. Problem enough that I dropped the calls but my wife thinks I hung up on her.
I live in the US and am on ATT if that matters. I have used International Variants on my last four phones and never had this call drop problem before. NEVER.
I first wonder if there is something I can do about this? Is this caused by software or hardware in the phone? is there a way to test t his? (it is hard to anticpate when I will drop calls. I have had some calls last over 10 minutes without dropping and other times in the same location - call drop out after 1 minute.
Anyone else having this problem? Your help and input is greatly appreciated.
Am I the only one experiencing dropped calls? Signal Strength seems ok - but while talking calls just drop off - I watched the signal strength meter go away and instead saw a circle with a link thru it - no signal I guess - (I think my call would have dropped had I been on a call) for no apparent reason -
Anyone else having an issue with dropped calls or am I the only one?
I'm also having drop outs on Vodafone UK. Only happens when I've been on the phone for more then 5 mins
I had bad quality in calls, hardly understood what the other person said; changed the sim card, all ok now.
Sent from my SM-G965F using Tapatalk
I have the samsung unlocked version and using Verizon on it, have not dropped any calls yet but it seems very static sounding. I love the phone, and only talk to my wife on the phone, everyone else I just text so not a huge issue with me.
To OP, this used to happen to me on S4/S7 when the phone would switch between LTE/WCDMA when suddenly I would get no network with signal disappearing and dropping calls. A new firmware fixed that issue in one case and in other case had to replace the phone itself. Can you try changing to "GSM only" to see if this is related to VOLTE at all or bands changing between LTS<=>WCDMA?
As for the static in call, it could be due to lack of VoLTE support.
I went to the ATT Store and they mentioned that ATT has been doing someting with enhanced calling stuff - said it might effect me - but I am not sure I get enhanced calling because I am not on a branded phone. I went ahead and got a new sim card thinking maybe that might help. Will see what happens over the next few days.
I do appreciate the comments - hope this is not a phone issue
I'm on T-Mobile and I am experiencing it as well, and no it's not the service as my One plus 5t doesn't drop any calls in the same area, same sim, same service. Even the Wifi was weak.
I did a support call with Samsung and they advised me to return it.. I ordered another one to see if that one is any better... I'm hoping... If not that will go back as well.
Sent from my ONEPLUS A5010 using Tapatalk
I just got my s9 with att today and am in the states. I'm having the same issue. I have also noticed it is super delayed in sending images via text as well.
I have the issues on my s9 on Vodafone UK there is also a post in the s9 forums about it
It's seems to be affecting a few people and it seems global
So let's hope a FW update fixes it and that the update come soon ar I will return the handset
First the finger print sensor issues. Now this!
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
cigawet said:
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
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Returning mine today one thing I expect a phone todo is make calls. Most other things I can wait to be fixed.
Going back to my oneplus 5t which I actually think is a better phone
Unless you are using an AT&T S9+ (or one running AT&T firmware), you will drop calls on AT&T because they won't let your phone use VoLTE and it will try and drop to HSPA , which is being reduced network wise every day.
Getting the phone replaced with a new one.
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
cigawet said:
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
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It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
searley said:
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
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Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
cigawet said:
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
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In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
searley said:
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
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20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
cigawet said:
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
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I have a note8 and iPhone x
I played with the s9.. call recording didn't work.. One of the features was missing 'blood pressure measurement' few other bits not right software wise
I will wait a few months see what other flagships come out
Hi Guys!
At spain there is a lot of people with this issue. With different providers, like Vodafone, Orange, etc...
We have sended a message on twitter to call Samsung to update a new modem firmware or something like this:
https://twitter.com/FGPonce/status/976811515461369857
If its important to do a rt to get more visibility and you guys could send something also in english to call samsung to fix this issue all fast as they can.
Apologize about my english !
Hello, just got a Xperia 1 64GB 802SO (SoftBank) imported to Canada. I can't seem to get any Android updates. Its stuck on security November 2019, and Android 9.
I've tried starting the phone in Japanese with Japan as region and using a Japanese VPN.
Does anyone have any ideas on how to trip the updates? I'm stuck.
Thanks in advance
Hi. I have the phone. But I'm in Japan. Is it bootloader unlocked? If it is you might not be able to get ota Updates
Hey there,
No need to stress, just download the Xperia Companion app for Win/Mac and you can do all the updates from there for that japanese version regardless from where you are located.
The updates are not accumulative, so you will need to do one at the time. Can be a little bit time consuming but very worth. Kindly let us know how it went.
TrustAugustus, I just have regular Android installed as from factory. For some reason the updates didn't want to come in. I can only guess it has something to do with my region, Canada. Some sort of region lock on updates... However I installed the Sony PC Companion app as djmaxi suggested and I was able to finally get the updates to come in. I was able to update from 55.0.E.0.528 (Android 9, November 2019 Security) to 55.1.B.0.335 (Android 10, August 2020 Security).
djmaxi, thanks it worked. It was just as you said, one update at a time, but it finally updated. I'll have to check periodically thru the Sony pc companion app for future updates. Sony customer support wasn't able to help me with this even. Thanks!
Any issues with the japan version
Hello
I am planning to buy the japan version as well, just wanted to know have you faced any issues using this one in Canada except the update issue which you mentioned.
aliadils3d no other issues so far. I highly recommend the phone. 4K HDR video looks amazing. No camera notch or curved screen to crack. I was coming from an S8+ and using the wife's iPhone 11 max in the interim. Xperia 1 is my favorite. Ordered the screen protector and case from mobilefun. Took almost a month for them to arrive from the UK. If you purchase the phone from pdaplaza use the discount code WELCOME for $10 off.
Hi all!
I plan to order Xperia 1 64GB 802SO from Japan.
According to specification, this is single Sim version.
I know, is it double Sim version of Xperia 1.
it possible to update single Sim version to double Sim? Or this problem is hardware problem?
Thanks!
I just imported a 1 ii and 1 for 240 and 190 USD. The 1 ii is new and 1 has some paint off the fingerprint sensor and other than that new condition, not even micro scratches. Japanese dudes take care of their stuff for sure. Good deals I think. I have a few Japanese Sony already two units xz3 801so, one xz2p from au. Annoying things about these are missing frequency bands. Here I don't get LTE plus. I know you can unlock bands but man it's so complicated and have to bootloader unlock and root. Can someone tell me how they lock band in the first place that's not even fixed by flashing different country firmware with flashtool. I don't recommend flashing these Japanese phones, you will lose NFC, as far as I know no cure due to different hardware and drivers, nobody put in the effort on this. The 1 and 1 ii it's not bad at least they let you put in apn ok. The xz3 you have to use another program to force apn. Someone needs to make a thing that is like the qunlocktool to flash these phones to have all radio frequency. I live with 4g no 4g+ since got these phone so cheap. One for me one for wife. Minor issues used to bug me a lot and read a lot about it and in the end gave up, keeping the phone stock is best.
Oh I came here to complain the camera on these Xperia 1 and 1 ii, vs xz2 premium. Where did the iso 51200 go? Max is 3200. Seriously. The iso 51200 on the xz2p is really good and fun to use. I have a canon 1dx and 1dsII. So now the camera is like going backwards. The 1dx can do 51200, 1ds only 3200. I mainly use the 51200 to capture my 2 year old funny sleep postures and room is dark. 51200 is the way to go. I am guessing the 1 and 1 ii is not capable due to the lack of black and white lens. The xz2p I had the problem with coating scratching off on the lens glass and I didn't know so I kept scratching it off. Now I got some cerium oxide and will polish it. Current photo has a red glow when taking on high contrast areas lol. Once I fix the glass I may sell it, debating if I should keep it just for the camera and the 16:9, so rare now, and the phone itself is pretty rare. There are not a lot of discussions on these au and Docomo model Xperia. Should since you can get these dirt cheap and brand new from Japanese contacts if you know people. Unlock is 24 bucks with S1 network unlock or qunlocktool.
If anyone have a way to unlock the bands without going through the Qualcomm Snapdragon band unlock guide let me know. I have one xz3 bootloader unlocked and it shows annoying warning message when phone start. Apparently no way to relock it before I sell it. I think I'll keep this unlocked bootloader xz3 to play around and learn stuff. I have 2 each from xzp to 1 lol. I hoard Sony flagships. Now eBay has seller promotion 10 items I will sell some phones. Keeping just the 1s and xz2p.
Well most of you just like me got the Softbank/Japan variant of this phone,I'd like for you guys to dig into smth even better I'll try it too, I owned Japanese Xperias before and there was a way to convert those to official global variant using certain files in flash tools while avoiding for instance lets say the baseband related stuff and they worked like a charm though this time around given some are 128 some 64 I am not sure will it work, but for starters we will need unlocked bootloader to at least backup important files before approaching this, I heard people achieved bootloader unlock : yes via lets say s1 tool any insights?
to me it seems the single sim J8110 or J8170 might be closest