I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/show...5#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASC Non Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?
Well......in short you do have the right to sue them.....
But then , you shouldn't have sent it through postage , but to the Service Centre
"I have to go. It's just....they really need me." - Sora
Perhaps you can sue them,If you have a written proof that samsung gave you wrong address..Sue those darned idiots mate.I will wish for your succesz
Ya...Sue them...Don't they even know to take care of a phone?
Is it me or Samsung really has problems with service, ok I understand, that in my country those are the sellers who do warranty repairs, but that makes Samsung look bad? Today I have called my sellers HQ, none answered, then I tried to skype, still no answer.
100% sue them...it clearly you have the right
Okay, I get the overwhelming impression that you all think I should sue them...
I have never sued anybody, neither have I tried. I imagine it's a little easier said than done
In the past though, I have found that the threat of legal action from similar situations gets results.
Shall I just write a letter to Samsung HQ in Surrey describing their problem with the threat of legal action if I don't get fully refunded and compensated?
Would it be so bad to ask for a Galaxy S III? Drafting the letter in my head, it seems a bit weedy if I tag along the sentence, "and in return for my troubles I'd like a Galaxy S III please, otherwise I will sue you!!!" It would just sound like an opportunist geek trying to get the phone that all his friends have.
However I can imagine they'd be more willing to send me a free and superior phone than to write me a cheque of x amount of £.
The only problem is, there's still the possibility that it might genuinely be lost in the mail through no fault of their own... seems very unlikely, but it's arguable.
Shall I wait a bit longer before I write a letter?
It's 12 days since I posted it. On the 15th day I should assume it has been lost in the mail and Samsung will "sort me out with something".
Further thoughts please.
Thanks for all the replies so far
You don't give a location, but I am guessing you are in UK. I was unable to follow the link to your original thread, but if you put a return address label on the package I would have thought that it would have been returned to you by now or it is at your local sorting/Post office.
Have you checked with them?
My suggestion would be to follow up your recent phone conversation with a letter to Samsung Customer Services in Gateshead and send a cc to the HQ in Surrey. Send both by recorded delivery, so that you have some kind of proof of delivery/receipt. In my experience, although not with Samsung, reason and facts can get better results than threats, you can keep the option of legal action if you get no satisfaction.
Give details of what has happened so far. (omitting the bit about how your phone was bricked! )
Try to give times and dates, what you discussed and, if possible, who you spoke to. Attach a copy of your proof of posting (but dont send original), copies of emails etc
Ask them what they are going to do now, tell them what you would like to see as the outcome of this situation. A phone and some kind of compensation for the inconvenience/phone calls/wasted time, I would guess? Give them a date by which you would like a reply, 14 or so days.
Best of luck.
That's just the kind of advice I was looking for.
Thanks Angewg, your help is very much appreciated
hedgehog90 said:
I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/show...5#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASCNon Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?
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Since your in the UK (yay!) you can take them to a small claims court. Also check out the amazing Martin Lewis MoneySavingExpert website. It explains your rights as a consumer.
Sent from my GT-S5830 using Tapatalk 2
I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
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Drafting the letter in my head, it seems a bit weedy if I tag along the sentence, "and in return for my troubles I'd like a Galaxy S III please, otherwise I will sue you!!!" It would just sound like an opportunist geek trying to get the phone that all his friends have.
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even though i really understand your feelings and frustration i wasnt able to stop my slef from laughing lol... anyways i guess you shoud do as "Angewg" said .. talk.to the right and higher authority in Samsung first and keep the threat at court part for the end or if i may say you can argue first and threat/sue later on .... but you cant threat/sue first and then try to argue ... always play the "BIGGEST CARD/ACE" in the end .... good luck and do let us know what happened in the end .... if they gave you an S III too lol
even though i really understand your feelings and frustration i wasnt able to stop my slef from laughing lol... anyways i guess you shoud do as "Angewg" said .. talk.to the right and higher authority in Samsung first and keep the threat at court part for the end or if i may say you can argue first and threat/sue later on .... but you cant threat/sue first and then try to argue ... always play the "BIGGEST CARD/ACE" in the end .... good luck and do let us know what happened in the end .... if they gave you an S III too lol
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My objective is not to get a Samsung Galaxy S III per se, but my thought was that I deserve not just my phone back but a little compensation. And I feel like it might be a stretch to ask for straight up money. So what could I realistically ask for? A superior phone. S III was the first that came to mind, and I think I am right in thinking it's the best smart phone that Samsung are producing right now.
I'll write the letter today. Thanks again everybody
hedgehog90 said:
My objective is not to get a Samsung Galaxy S III per se, but my thought was that I deserve not just my phone back but a little compensation. And I feel like it might be a stretch to ask for straight up money. So what could I realistically ask for? A superior phone. S III was the first that came to mind, and I think I am right in thinking it's the best smart phone that Samsung are producing right now.
I'll write the letter today. Thanks again everybody
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I think the £400+ price difference between the two models makes it a bit of a stretch!
You could try asking for
a replacement phone with either a higher specification or a more recent model bearing in mind the inconvenience all this has caused you.
The ball is then in their court.
It might be a stretch... but not as much as a stretch as you suggest. I've just checked and the price difference is actually about £270.
I could argue that the trouble this has caused is about £270... Maybe?
I'll be phoning up the call centre at around 2 PM, explaining all this crap once again (taking names this time), and once and for all asking what's happened and what they are willing to do to help me, because this phone has well and truly been lost IMO.
Yeah there in the wrong but,
Am I the only person the doesn't like the American sueing thing. I just think that people make mistakes. Never see the need to sue anyone.
I thought most people in Britain thought the same way.
Sent from my GALAXY Ace.
I'm pissed off. Here's why:
I've just posted an extremely detailed letter explaining everything, along with copies of emails, pictures, screenshots, etc.
It took ages to write and compile all of this together.
I showed it to my Dad (who is well educated on legal matters such as this) and he told me it was a brilliant letter.
I wrote it on Friday, but didn't want to post it before checking that it was okay with my Dad, so that meant I had to wait til Monday.
At the end of the letter I requested a superior replacement phone as recompense (Galaxy S III), but if they didn't resolve the matter or they didn't reply within 14 days I'd take legal action as they were in violation of my consumer rights.
After posting this letter, I was told by a family member to try phoning the customer service 1 more time.
So I did, and then I was passed around several times between different operators, but I was eventually told this:
My phone was in repair and I should have it back shortly. I think they said 7 days, which would make the entire process a total of 25 days.
I was given the repair centre's phone number so I can track the progress.
So, it actually looks like I will be receiving a phone back...
This doesn't actually please me. I've been under the assumption the last few days that I have a very solid case against Samsung.
I believe that on receiving my letter I may just get what I want.
Would a company like Samsung prefer I took them to a claims court? I doubt it. I think they would probably sort me out with what I wanted before it would get to that.
But now that my phone is apparently safe and sound on its way back soon, I doubt my letter will be taken very seriously.
If they don't look into it and just throw a phone my way willy nilly, then I'd be very surprised, and i don't really consider that a possibility.
Now all I've got to complain about is the massive repair time and the time I've wasted on phone calls, research, emails and one long-ass letter.
In my eyes I still deserve compensation for this, and I probably still could say that I will consider legal action if they don't compensate me in some way, but the lack of a phone sure made it a lot easier to argue my case.
I'll report back in a few days.
Imo, too stupid samsung solve this problem at the court. They can replace your unit than repair because unit defects, in 5 minutes at samsung store.
Just got a phone call this morning. I should have my phone back before the end of the week.
This sucks. I bet they're not going to acknowledge my letter and I'm just gonna have to let all this **** go.
hedgehog90 said:
Just got a phone call this morning. I should have my phone back before the end of the week.
This sucks. I bet they're not going to acknowledge my letter and I'm just gonna have to let all this **** go.
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Ask for compensation from them.
It's Monday, I haven't received a repaired phone, I haven't got a phone call, I haven't received a written reply.
Nothing.
I hate this.
I searched the web (and the thread suggestions are not similar) and found very little on these matters, so...
Some background first -
I have now owned the G3 for 6 days. This is my first android os phone and first "smart" phone I have owned. The closest thing I've owned to this was an apple iPod touch. I'm not a big apple fan, (its the only device I own sporting their logo) but I have to say after spending some time with this G3 for the last few days, I am beginning to appreciate some of intuitive elements of their design. I didn't consider the apple phone due to their "proprietary" connects, no readily available battery removal, no flash and no microSD. These are all features I feel really should be very "basic" at this stage of tech. However, after spending a few days with this unit, I'm not thinking these phones are as "smart" as the marketing selling them. Perhaps I'm wrong. Please feel free to offer a different viewpoint!
Now, don't get me wrong, while the layout is fairly decent, the camera is nice, the phone (telephony) seems to work fairly well so far, and the screen sure looks pretty - even if a bit huge to get a comfortable grip on - but customization (at least in stock form) seems somewhat limited. This phone seems setup to waste time not to conserve it.
2 days ago I wrote my first post on this forum - stating that basically, from my perspective of a short time with this phone and furthering research - this thing needs rooted just to customize it to the level I think might lead to a productive mini-computer and that seems like a whole lot of time expenditure for a device of which the battery only lasts a short workday and one that you have to keep protected from pretty much anything (bumps, water, etc.).
So here are some questions that I have not found answers to:
1. Why does this phone disallow me to edit a contact?
considerations: Some contacts have the "edit pencil" available and some do not. I have some contacts synced from facebook which I cannot edit (no pencil icon appears), yet my wife who has recently obtained a samsung note 4 & she has the edit pencil on all of her contacts, even the facebook synced ones. Not only do I want to sync the contacts from facebook (and other places), but I want to remove the facebook app and then keep the contacts on the phone. Is there a way to do this without adding yet another app?
2. Getting rid of "Rachel from card services" - yeah tell me you people haven't dealt with this lady burning up your phone - chief call spammer of USA... No offense to Rachel, but I'm tired of answering her calls. Why is it that allegedly on other non-Verizon versions of the G3 the user is able to block spammer's calls (call blocking), yet this one doesn't? Where is this feature of this phone? Am I missing something here, because I have looked all over and I have not found this feature on the phone.
Multiple cases of lockup - meaning I tap on the screen on an icon designed to make something happen and yet nothing happens. No response. Zero. This seems to be intermittent, but it happens. Is this a typical experience with these phones?
I was sold on the G3 because I noted & appreciated some of the features that came with it - but now I find myself seriously considering returning this phone - but then if I did, what would I even replace it with?
The BLEEP!
Just opened my package and noticed the bottom right corner literally a perfect 2x2 square of white/blue pixels.....PISSED!
I turn on the display and they change to red and jump around with each press...-_-
Excuse the photo quality (Taken with Blackberry Classic)
I call Google...and the fool in whatever country is asking me for my "Legal Zip code" ...I have never been asked for my "legal" zip code..............
So annoying.
I had to get belligerent after I asked for a supervisor twice after he tells me what he thinks the supervisor will or will not do, MFér I didn't ask you what the BLEEP you thought.....
She gets on the line and I provide her the same zip code and she "sees" the zip code on my account..aww ok...cool....verify my card info and now I await the "replacement order" - instructions on how to return the phone back etc......ugh I am so irritated.
What a JOKE! Companies and this You’ve ordered a replacement from the Google Store. The replacement order may appear as an authorization (AUTH) on your credit card but you will not be charged for the device, tax, or shipping, under normal circumstances.
ALL purchases are temp auths until the merchant post....so inconveniencing ! Essentially charging excess over $1000 for a faulty device!
Gone are the days of sense. I shouldn't have to charge my device, or be without a device especially when the device itself is damaged upon delivery, ship out the replacement and return the damaged unit. So much for service.....I am beyond pissed right now with FOOGLE. They make things so difficult, I am pretty sure the numbers of people who had frauded or tried to scam are minuscule, why not do a pre auth charge form where if we dont receive device in X amount of days you will be charged THEN not before holding up my money for your business error....pathetic....
this is gold.
Instead of being belligerent with Google customer service, why don't you understand RMA protocol. If you looked around in threads and see other people's experience (including myself) it's flawlessly easy to take care of and not inconvenient at all. All you had to do is give them your zip... or ever easier the order # so they can pull up the order. You're taking this experience way out of proportion.
Anyways it worked out so good for you.
your thread from January 4
http://forum.xda-developers.com/nexus-6p/help/huawei-return-policy-t3285583
sounds like some lies mixed w some fish going on in here
Being a **** to some minimum wage worker is not necessary.
Sent from my Nexus 6P using Tapatalk
Lol this is going to be fun to follow. Subscribed!
Your getting another device so technically, you will have two. They put a hold on it so if you decide to keep both, they will charge you for it. They can't just go back go a previous charge and put a charge on that. That will be fraud. It's a simple hold. Sounds like OP wants attention.
I wish I can listen to that phone call.
Sent from my Nexus 6P using Tapatalk
I don't really see the point of this thread. It's also unclear how this relates to the thread you posted just 4 days ago in the Q&A forum with a similar issue?
Either way, this doesn't belong here.
Closed
Ok, so I'd like to say that I have been really patient with this issue and refrained from posting about it until I had a definite answer. Excuse me for the long post in advance.
So, about a month ago, I was having some really annoying issues with my 6P. First it randomly rebooted and formatted itself, then after this I had terrible signal and performance was hugely lacking. I contacted project fi support about the issue and they promptly sent me a replacement device. No problems no complaints.
Fast forward a little bit. New device arrives, works beautifully and the screen is actually much cooler than the old device ( weird but thought i'd mention it). Anyways, I activate it then go onto fi.google.com to make sure I have nexus protect on the new one to prevent the stress of accidentally throwing $700 down the toilet... literally. I removed it off of the old device because I didn't want there to be a redundant charge on my bill, ya know save money and ish. This is where it got kinda frustrating.
So, if you didn't know, the protect plan transfers to your rma device automatically. Nowhere on the website does it say this. So when I went to enroll the RMA device, I saw no option to. I had already cancelled the protection on the other device because of common cents (intentional pun). but apparently when you do this it doesn't allow you to enroll the RMA. Period.
So I got on to support chat and kept getting the response saying there is absolutely no way to re-enroll my RMA device. (I would like to stress that I read everything possible when i was going to cancel the device protection plan and there was NOTHING saying that it would transfer to my RMA device and NOTHING saying that I wouldn't be able to enroll the replacement if I cancelled.)
I got an email the next day from two different people saying they were looking into the issue and trying to resolve it and wanted some more details from me. I responded accordingly. Then today I got this awesome email from them saying the followning :
Thank you for contacting Project Fi Support and for your continued patience. I hope you're having a great day! My name is Javier and I am one of the specialists working on your device protection issue. I'd be more than happy to update you on the status of your device protection enrollment. You'll be happy to know our engineering team has added the device protection eligibility to your Nexus 6P. You can go to
fi.google.com/account#plan and simply enroll by 04/10/2016. You can also log onto your Project Fi account online.
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Needless to say, I have never had a better customer support experience. The people were super concerned about the situation. One guy spent a really long time trying a lot of things to no avail. And even after I got off support chat I still was receiving support from them. They resolved the issues promptly. I am so grateful to be part of a wonderful experience.
TL;DR - Project Fi is the best freaking cell phone carrier I've ever had and I have zero complaints. Also, device protection will transfer so don't try to do it manually because there is no need.
Compensation for Galaxy Note 7 Owners. Sign the petition if you guys can.
Change.org Link:
https://www.change.org/p/samsung-compensation-for-galaxy-note-7-owners
After reading that laundry list of those dema---errr requests I feel pretty confident that it ain't gonna happen but I suppose we'll see what happens.
br0adband said:
After reading that laundry list of those dema---errr requests I feel pretty confident that it ain't gonna happen but I suppose we'll see what happens.
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Chances are slim, but hey never hurt to try right? You never know!
I'm the person who started that petition.
Being an ex-N7 owner and now S7 Edge owner, I was on several forums and the most common demand was the ability to upgrade to the next Note without a penalty or a free Note altogether. So the $1000 is an estimate on what it would cost for a free Note, case, and screen protector. Do I honestly think Samsung will do it? No. However that doesn't mean we can't ask. In fact we should request something COLLECTIVELY so they understand it's not just a few sporadic groups complaining.
Basically if you don't ask, you will most likely get nothing. If you look at the petition, I've added updates showing how Samsung is considering an upgrade option for those affected by the recall. Is this because of the petition? I have no clue, but they know it's there and they know the number of signers is growing..... because it's also posted on their forum.
Even if you don't agree on the petition verbatim, please SIGN & SHARE. The more support we have, the more it will encourage them to step up and make the options better for us.
jealbr75 said:
I'm the person who started that petition.
Being an ex-N7 owner and now S7 Edge owner, I was on several forums and the most common demand was the ability to upgrade to the next Note without a penalty or a free Note altogether. So the $1000 is an estimate on what it would cost for a free Note, case, and screen protector. Do I honestly think Samsung will do it? No. However that doesn't mean we can't ask. In fact we should request something COLLECTIVELY so they understand it's not just a few sporadic groups complaining.
Basically if you don't ask, you will most likely get nothing. If you look at the petition, I've added updates showing how Samsung is considering an upgrade option for those affected by the recall. Is this because of the petition? I have no clue, but they know it's there and they know the number of signers is growing..... because it's also posted on their forum.
Even if you don't agree on the petition verbatim, please SIGN & SHARE. The more support we have, the more it will encourage them to step up and make the options better for us.
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Hmmm, hitting the 1,000 mark real soon.
Oh absolutely, let Sammy hear what's up. Shoot, spent $1k and exchanging a lower end device? The loyal customers def. deserves something better IMO.
Hmm, maybe a class action lawsuit?
Samsung is doing what they can to handle the situation, with refunds and exchanges and even some credit towards future purchases (in amounts they feel are adequate) but if a bunch of people continue to press them for more and more and more it's just going to hurt them more and more and more as they're trying to resolve things.
They probably look upon such requests or petitions and attach some level of understanding towards the consumers who are affected by this whole fiasco since it started and they will do their best to settle things.
Jumping on a bandwagon heading into a situation that is already on fire (pun intended) isn't actually helping, but that's my personal view on the situation. Samsung simply cannot be expected to be "OK" with the loss of all the money from all the defective devices that were manufactured and should be returned + all the money they're losing from the lost sales of millions more units that will never be made (but were projected sales) + all the money they're going to have to spend to keep the recall in place till all the units they can get returned do actually make it back to them + all the money it's going to cost them to destroy all the units that get returned + all the money for all the devices they're using as exchange units that now won't actually be sold + legal fees + the cost of the booths in the airports they're putting up + more and more and more... not to mention the hit to their reputation which can't be expressed as a monetary cost + the hit to their stock price as that reputation sours more and more each day no matter what they try to do to gain some level of control over this entire situation.
And then some people think because they owned a Note 7 that they feel like they should get a big discount on the next flagship device from Samsung in 2017 or that perhaps on some level they feel they should get it completely free too.
This is a lose-lose-lose-holy-crap-we've-lost-so-huge situation for Samsung and it's not going to end anytime soon, unfortunately.
After all this, I'm not saying customers don't deserve to be compensated for time and effort and the hassles of dealing with this, I'm saying that sometimes people - especially large groups of people - just go a bit too far in their demands and requests, this could eventually be one of those situations.
br0adband said:
Jumping on a bandwagon heading into a situation that is already on fire (pun intended) isn't actually helping, but that's my personal view on the situation.
[snip] not to mention the hit to their reputation which can't be expressed as a monetary cost + the hit to their stock price as that reputation sours more and more each day no matter what they try to do to gain some level of control over this entire situation.
[snip]
.
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Problem is, they've had my money for a couple of months and supplied me with (according to them) two dangerous devices, then completely stop responding to phone calls, emails, tweets.
They've scheduled someone to come to my house to collect it at a date and time when I'm not here, but attempts to get through to them also fail.
They haven't responded to questions about the refund process in general, nor about how we can get refunds for 3rd party accessories where the retailer won't accept the return. Amazon were great (though charged me P&P), but I have other bits (Brodit car adapter, for example).
I've just initiated a credit card chargeback so that I at least get a refund.
Unfortunately for Samsung, those who are reasonably high net worth can afford to pick and choose brands, and the replacement TVs, washing machine, fridge etc all won't be Samsung since they've proven they can't provide even a basic level of customer service.
Another set of brands that set themselves apart, http://www.bbc.co.uk/news/business-35301019 - those I won't buy from either since, again, and regardless of 'fault', they've proven they can't provide the level of service that customers need.
You're absolutely correct in how things are being handled overall and I'm 100% certain that the recall (both of them) and the refunds/exchanges/etc - especially in situations where people did surrender a previously owned device so they could essentially be without one entirely if they return the Note 7 they currently own) - could be dealt with better. I've been reading reports in the past 24 hours of some basically scummy ways that customer concerns are being addressed with respect to returning the devices worldwide and it's pretty disheartening when the end user is just trying to do the right thing themselves and they encounter a brick wall of sorts even so.
I hope it all works out for everyone and it doesn't kill Samsung to such a degree that they never ever produce another device like the Note but I'm leaning to the direction that they probably feel the Note brand is now so forever tarnished they may just drop it entirely, even as a branding label on the tablet line too.
Was just saying in another thread that it's somewhat odd that no other company over the past 5 years or so since the original Galaxy Note has appeared ever produced a device that could match it or even come close because of the Wacom hardware Samsung was smart to choose.
If there was ever a time for any company to pounce on this market - and it's a huge one considering how popular the Note series has been so far - this is it.