My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
All we know is you have an at&t phone. What have you done to it?
same problem with Samsung Galaxy Note
Hi there everyone, i'm having the exact the same problem and my galaxy note is acting just like that- weird !!
About two months ago I updated to ICS and after that no issues, only once did it not charge as it was supposed to until i turned it off, removed the battery and put it back in.
Only now has it been charging like explained above -- the charging process as well as battery indications would be very inconsistent -- that is to say, it would charge for some time and then stop unexpectedly, whether turned on or off during the process.
Also, recently my PC would not recognize the phone on Windows 7 anymore, whereas before that it had been recognized seamlessly.
I've been using my galaxy note for about 8 months now, as well as about 2 months on ICS, and only now has there been this persistent issue.
Also, I did not use it inappropriately, rather with extreme care. I also got a phone case and have been using orginal software and hardware only, so the phone has been properly handled.
However, I have been using it pretty much, so it might be "wear and tear" in terms of battery usage, even more so, because it's been regularly charging and discharging in the car or at home, at the same time. Still, what surprises me is that my PC would not recognize it anymore even when it's turned on. Then, at times it would also go to "car mode", although it is not connected to the car dock. These issues have come up just now, as well, so i can imagine it might be a software or even port-related issue.
Unfortunately, at this moment I cannot take it to the store i bought it from to have them check the phone, so that's why I'm trying to figure out the problem myself. After all, if it's software or battery-related i might be able to fix it without having it replaced.
The phone is not branded and free to use with any carrier.
@ Face of Boe:
Did you go to the store then and have it replaced or was it in fact the battery, or did they (you) fix the problem otherwise?
Any help would be highly appreciated.
Chris
Try your preferred mobile repair shop first.
Face Of Boe said:
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
Click to expand...
Click to collapse
I had this exact same problem a couple weeks ago...it all started one day at work when I had my phone plugged in (as I usually did if it was in one place for more than 5 minutes), but after turning on my screen for the the first time in an hour or so, I noticed that it hadn't charged at all! The indicator at the top didn't even show that it was plugged in.
Figuring it was just some kind of little glitch, I unplugged it, blew inside the charge port as well as the cable (old Nintendo habits die hard lol). Well as I went to plug it back in, I realized that NOW the indicator showed it was "charging", and my phone had gotten super hot in just the 30ish seconds it took me to blow the port and cable (heh.)
So obviously I freaked out and immediately shut it down, pulled the back, and removed the battery to let the two pieces calm down and make nice - before ultimately putting it back together and booting up after 15 minutes or so.
So the good news was that the "reverse charge" issue was gone...but the bad news was, the charge activity started acting literally word-for-word like your girlfriend's. Intermittent charging when it was sitting still, not charging at all for a period of time, losing more battery than it was gaining while it was plugged in and the screen was OFF...so yeah, it sucked. I did notice that I could push the cord back while it was plugged in and it would stay charging, but obviously I can't sit in one spot holding my phone for 5 hours a day - and that stopped working after a few tries anyway.
I spent countless hours on the internet, googling different phrases to try and find similar instances of this happening - but to no avail. Everyone's story was just a little different...and pretty much everything I found outside of XDA* was written by people over in England who dropped their N7000 in the snow, causing the charge port to be corroded. The conclusion from everything else I found regarding this issue for the i717 was essentially always "the only way you can fix this is to get a new phone, but you're screwed because this glitch causes the phone to look like it has water damage and therefore renders it ineligible for manufacturer warranty claim or even insurance claims".
To make matters worse, not only was my phone effectively unchargeable, but it was discharging at an absolutely absurd rate. I'm talking approximately 20% every TEN MINUTES!
So I got desperate (it's Sunday by now)...all of the cell phone repair places were closed where I live, but I was able to do some searching and found this guy that was surprisingly available at the AT&T store closest to my house. That kept me alive until Monday, when I was able to take it in to the guy who I've been going to ever since the iPhone days (he is FANTASTIC). So he looks at it, takes it apart, and in about 5 minutes he tells me that the small little strip where my charge port attaches to the mother board (or whatever) had a lot of cracks running across it that were causing it to short-out. He said that it's a very common problem with the AT&T Galaxy Note, I guess due to them using a pretty cheap part in that regard. This obviously explained the intermittent charging, the brief "reverse charge", and even the battery drain (if the motherboard was shorting out).
So what did he do?
Replaced the little strip that connects the charge port to the motherboard...took him half an hour...cost me $25. Advised me that, when I plug my phone in from now on, to try as hard as possible to keep the phone still and not move it around. So at least in my case, it was NOT the battery. If you'd rather be cautious and not take the phone into a store if you can avoid it, you can probably get a replacement battery online for just a few bucks and at least eliminate that.
So the moral of the story is: DO NOT try to take the phone in to AT&T store or deal with your warranty/insurance until you take it in to a decent repair place and have them take a look at it.
Hopefully this helps...I'm sure you are wanting (like I was) a software solution, but it is what it is. And just curious, did your girlfriend have any similar "reverse-charge" instances like I described above?
tl;dr: The problem is the charging port, not the battery. Should be an easy and inexpensive (<$50) fix at a legitimate cell phone repair location.
*The silver lining in this whole thing was that it caused me to stumble upon this forum...so I went from stock ROM, stock everything (before my charge port issue) to having flashed about one ROM per day over the last 5 days because I've been so interested in the entire world of customization that I only discovered after seeing a thread with "Gubment Cheeze" in the title (who WOULDN'T at least look at that to see what's up??) here on XDA and starting to read. I've been a 24/7 lurker ever since
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
chris110284 said:
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
Click to expand...
Click to collapse
While I agree that taking it to a repair place should only be reserved for desperate/time sensitive situations, the only reason I chose that route over going through AT&T or an insurance company was that, from everything I'd read, the symptoms alone would likely cause them to assume water damage - thus rendering the same scenario as if the 3rd party repair voided the warranty.
Im having the same problem with myGalaxy S3 today, random intermittent charging..
I Just took off the back cover a few minutes ago and found a little glob of water sitting above the charging port!! Aaah!!
Don't know how it got there, but going to let her dry out and see if it resolves itself.
info:
rooted S3 i9300
2 months old
ROM: Complex-D 2.1.3
Getting random freezes on this ROMfor a few days also, so going to flash a new rom and see if the problem persists
Is it me, or is this a retardly common issue with i717s? I've had this same issue twice. I replaced the charger flex board when I bought the phone in the first place. And now it hasn't been a month and the flex board seems like it's out again.
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Sent from my SAMSUNG-SGH-I717 using xda premium
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
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Click to collapse
Agreed .....and another thought comes to mind..
Non-OEM charger tips, especially car dock chargers and desk chargers have port tips using different material thicknesses.
I am speculating here, but it's likely that the off sizing would produce intermittent charging problems or damage to the device.
Of course, the overcharging effect would certainly account for rapid flex cable burnouts.
Without the cables and a micrometer, impossible to know for sure.
OEM is certainly preferable....g
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
srkrono said:
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
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Click to collapse
I did the same about a month ago, when I got the phone. Now it's out again.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
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Click to collapse
I didn't know this was anything more than a myth. Though, I'm not sure this is my problem. I can charge the phone - for now - by putting the phone on my bedside table and putting a small weight along the length of the cable so it holds the jack at an angle against the port.
I know I'm gonna get flamed for that last statement.
My friend and I both had AT&T Note i717's (about the same age), and I recently bought a Note 3. She is happy to stick to the original note, at least for a while (she is eyeing a carrier move once the 2 years are up).
Recently, her phone started behaving very badly (dying without warning, battery numbers seemed random, apps wouldn't update, etc). So, she's got my old phone now - we xferred her contacts, swapped sim cards, and I left with her old, badly behaved phone and some starbucks gift cards.
I've reset the phone to factory, and updated to latest official firmware. To a cursory inspection, the phone appears to work, but I'd like some sort of burn-in or diagnostic tool that I can run on it that will give me some assurances that the issue was purely software (if it was) or whether there was an underlying hardware issue that contributed to it.
Does anyone have any recommendations about what I could do to verify that this phone is okay?
Maybe a benchmark app will let you know some of the things your wondering. Check out this one.
https://play.google.com/store/apps/details?id=com.antutu.ABenchMark
Cool, will run that.
Is there anything I could use to cycle the battery a few times, as one of the issues she had with it was the battery behaving erratically?
DrAzzy said:
Cool, will run that.
Is there anything I could use to cycle the battery a few times, as one of the issues she had with it was the battery behaving erratically?
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Click to collapse
If the battery is about a year old, probably time for a new one. Need to order one myself.
Sent from my SAMSUNG-SGH-I527 using xda app-developers app
captemo said:
If the battery is about a year old, probably time for a new one. Need to order one myself.
Sent from my SAMSUNG-SGH-I527 using xda app-developers app
Click to expand...
Click to collapse
The battery is less than a year old.
My friend had been swapping between batteries (because her phone kept dying - crazy stuff, like going from 60% to 20% and then back to 40% without charging, taking a "dead" battery out and reinserting it and getting 40% and hours of use from it, and frequently leaving her with neither battery working), and reported that she saw this sort of erratic battery behavior with any battery she put in, and the one I wound up with was the replacement battery she had bought a while ago (when the USB charging port was broken - she was powering her phone by swapping batteries while waiting for the part in the mail).
Basically, I want to see if we can reproduce the battery insanity now, with one of the batteries that is known to cause it.
If it cannot be reproduced now, that would imply that the whole thing might just have been part of the software issues.
If it can still be reproduced, that indicates either a hardware or battery issue - and this could be isolated by swapping in a fresh battery.
Hi,
My wife's been complaining about her sgs3, i9300a phone a lot lately, so I've been taking some time of to have a long hard look at it.
the phone in itself works quite well, it is somewhat guarded (she tends to drop it a lot but most of the time it's actually in it's case) and we've switched the screen once (well, not the screen, the top half of the phone to be exact)
the phone used to have a stock 4.1.3 (I think) samsung rom on it for the past year, it's been working well untill a couple of months ago I think and it does still function properly on light use
so what is the issue?
if you'll start a game, or anything that'll cause the phone to heat up - the screen would flicker a bit (not always) and the battery will suddenly report to be down to 0%, shutting down the device right after.
this sudden discharge is obviously not real, as the minute I connect it to a charger and boot up the phone it shows it's last charge before the phone was shut down - however the issue keeps on repeating itself over and over again.
If the phone is connected to a wall charger (or a pc via USB cable) this doesn't happen.
I've been trying to install a kitkat on the device (it have been working slowly so she needed an upgrade) yet the issue persists.
I've been reading around the Internet, some claim it's a faulty battery issue so I'm ordering one from eBay, however - I can't shake the feeling it might some other faulty hardware, perhaps a memory chip gone bad? as I can't see the connection between a bad battery and a flickering screen.
Truth to be told - I'm not a fan of android, or samsung, so I don't know much of the history of problems with it (if there is any) and I've been hoping that there is someone around here who might encountered (or heard) about my issue and would be able to shed some light for me.
thanks in advance!
Change the battery first, replacing the motherboard isn't worth it.
boomboomer said:
Change the battery first, replacing the motherboard isn't worth it.
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Click to collapse
Yeah... I'm planning on stealing my boss S3's battery for some testing later on today if he'll ever decide to show up...
perhaps shouldn't have told him that beforehand
I did hope someone encountered and fixed/learned about this problem as the device has 2 years of history at least...
if it'll come to motherboard switching I'll just force the little lady to switch to a real phone such as an HTC, or maybe go to WP
It was the battery..
Perhaps I should've guessed it by the fact it was REALLY hard closing the case... but it was only after I saw a normal battery that I noticed the real difference.
so for future reference to whomever might meet the same behavior - my battery was about 1.5 the size of what it should be and was quite round,
better call those Samsung representatives and get a replacement before it explodes
Anyone has experience with those 4200Mhz batteries? worth the money or should I just get a genuine one (it cost about the same in here, like 4$ more), the reviews are quite mixed.
OK, so I'm going to be upfront about this. I'm using the Zerolemon extended battery, not the stock battery. The phone isn't dead, it does boot up and I can get into recovery, fastboot, download mode, etc. But when I boot up the phone, I sometimes get an "Invalid battery, shutting down" message after about 20 to 30 seconds. I'm currently running stock rooted MM 20J. I've gotten this error multiple times before when I was running Lollipop, much less so on MM. It didn't start getting bad until about a week or so ago. And seems to be getting worse. But that's not the biggest issue.
Now, for the 2nd time in a few days (and never encountered before this), where it is supposed to show a normal charging icon on the charging screen (when the phone is turned off and plugged in), instead it shows something that definitely isn't normal. I've gotten the invalid battery numerous times, but never this. I tried taking a pic with another device, but the pics came out blurry, static-filled, and smudged with fingerprints. So I'll just describe it:
It is a pic of 2 batteries side by side, the one on the left has a ? in the middle and a red flashing slash going through the middle of it. The one on the right looks normal, says LG in the middle. Both sides also say to refer to user's guide. Either way, it's not good.
Sometimes the percent of battery left will change wildly, more than a few times Android has said it is at X percent, then suddenly it's a lot lower in the span of a few seconds to a few minutes. I'm talking drops in the double digits. Ocassionally the value displayed will be higher than before. The "invalid battery" seems to happenly frequently thereafter, until I plug in for a few hours to get to 100%, then I don't see it again for most of the day.
I've had (this) phone for only a few months. When I bought the first v10 about 6 months ago, it initially came with Lollipop. I had to exchange that device a short while later in a T-Mo store, in exchange for another v10 also running LP. Well, that one had issues too, so a short time later I brought it back into the store again and exchanged for the v10 I currently have now, which already had MM. 3 identical phones in 6 months is just ridiculous. And I was able to do all this without using insurance (even though I do have insurance if I ever need to use it).
I do still have the stock battery, I suppose I can use it for now. I've had the Zerolemon itself since I bought the first v10, almost 6 months. I do believe it has a 6 month warranty if I'm not mistaken, which is almost over, maybe I can get it replaced. But I tried contacting their support a few months ago to see about an exchange, they never contacted me. I tried again after that. Still no response. I cant afford to replace it just yet, either via exchange or buying a new one, but will do so (the latter) if it comes down to it. I read somewhere that the "invalid battery" comes from the battery not being seated properly, or the gold/copper contacts being dirty, I've tried reseating as well as cleaning them, no luck. I have no idea what might be causing the error message on the charging screen, my best guess is that the battery is defective or worn out.
I also have 2 original LG fast charger cables/bricks, I've been having trouble using either cable to copy files to/from my PC, it sometimes will just disconnect for no reason (never while flashing, but I don't trust it). I'm beginning to think that the cables/bricks might be bad, or worse, that the phone's charging port is bad. I'm hoping not because I might as well throw it in the trash if the latter is the case.
Not sure what to do at this point, but this is getting to be a big headache.
Edit: Forgot to say but I've never gotten any of these issues with the stock battery.
If i were to guess it is due to the aftermarket battery being 2 batteries in series and one of the two is failing, i haven't had a similar experience in android nor seen the icon(s) you described before
But yeah, get the warranty exchange, probably best to stick with stock battery until then as well
Hello everyone,
I have a G3 that I is starting to give me issues. It is slowly starting to freeze while using applications. It hangs when scrolling through pages and the battery life is really going fast (I have to charge it like 3 times a day!). I currently cannot afford a replacement and all attempts to back it up have failed. I tried using the built in back up app and I downloaded the back up app from LG. I have also tried different back up apps from the play store and those didn't work. The current build number is MRA58K if that helps.
I am at a loss for what to do!! Any help would be greatly appreciated
Update:
I can see the files when I have the phone connected to my PC. However, every backup software I try to run on it fails. What I am ultimately trying to do is a wipe and reinstall to see if it is software or hardware causing the issue.
I had similar symptoms when my battery died. Aside from not holding a charge, the battery swelled enough to press on the MB. After replacing the battery (cheap from LG, about $15 if I recall) the memory problems went away, but there was residual damage in the form of a "dead zone" at the top of the screen which was unresponsive to touch. I ended up getting a used unit on FleaBay.
tjupille said:
I had similar symptoms when my battery died. Aside from not holding a charge, the battery swelled enough to press on the MB. After replacing the battery (cheap from LG, about $15 if I recall) the memory problems went away, but there was residual damage in the form of a "dead zone" at the top of the screen which was unresponsive to touch. I ended up getting a used unit on FleaBay.
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Click to collapse
Interesting now that I read that, I found some more things pointing to a battery issue. I found one on Amazon for $10!! I'll update everyone after I get it and test again. My phone is due for an upgrade in a couple of months so I will see if this can hold me until then.
Well the replacement battery didn't do the trick. I backed up what I could to the SD card and did a Factory reset. Since it is only the first day, I am slowly adding apps back on to see if I can figure out who the culprit was. For now, I am leaving the known apps to cause battery drain off, I.E. Facebook etc..