Phone clicking back button - Android Q&A, Help & Troubleshooting

Galaxy s6 keeps clicking back button by itself ): just clicks me out of anything

krusebon said:
Galaxy s6 keeps clicking back button by itself ): just clicks me out of anything
Click to expand...
Click to collapse
First of all try to see any app you have downloaded which is suspicious because an unwanted app can trick with your device if downloaded from untrusted sources
If not then,try formatting the device once
If this also doesn't help then only look for flashing stock rom again
Hope this helps
Regards,
milkyway3

My girlfried had the exact same issue with her S6, clicking the back button repeatedly by itself, sometimes several times a second.
Then it could work fine for anything from a few minutes to a day or two.
From what i was able to dig up at the time, it appears that there is a issue with the ribbon cable that connects the soft buttons (among other things shared through the same cable) to the motherboard, apperantly signal noise might be introduced which will make the phone think the button was pressed.
Since the phone was still under warranty we sent it back, and from what i could tell from the repair description after she got it back it appeared that they had replaced the circuitboard that holds the soft buttons and other stuff and its cable.
Her phone has worked fine for almost two years so far.

Related

HD2, hanging on unlock

Very annoying problem this, ive only done the ROM update offered by T-mobile to fix some bugs.
Now it will randomly stop responding when you press any button on the phone it doesnt do anything. If you hold down the power button then tap it again sometimes it comes to life. Ive called it when it does this to try and wake it up as it were or send a text, nothing it doesnt even recognise they have been sent after the restart. All i can do is a soft reset. Anyone have a clue what could be causing this?
Step83 said:
Very annoying problem this, ive only done the ROM update offered by T-mobile to fix some bugs.
Now it will randomly stop responding when you press any button on the phone it doesnt do anything. If you hold down the power button then tap it again sometimes it comes to life. Ive called it when it does this to try and wake it up as it were or send a text, nothing it doesnt even recognise they have been sent after the restart. All i can do is a soft reset. Anyone have a clue what could be causing this?
Click to expand...
Click to collapse
I have this problem as well. sometimes pressing the power key all that happens is the keys light up but no response on the screen, you may fin dif you leave it a few minutes it will start to work again. I'm not an expert in these things but it seems to be similar to if you have a faulty memory stick in a pc. I'm on my 5th replacement from HTC on just 6 moth of owning the phone. Its a complete nightmare and renders the phone completely useless. Send it to htc for repair. check any return handsets very carefully they send you as they sent me 3 handsets with the screens incorrectly fitted. Take date stamped pics of your handset also before sending so you can prove the condition of it before it was sent to them.
Step83 said:
Very annoying problem this, ive only done the ROM update offered by T-mobile to fix some bugs.
Now it will randomly stop responding when you press any button on the phone it doesnt do anything. If you hold down the power button then tap it again sometimes it comes to life. Ive called it when it does this to try and wake it up as it were or send a text, nothing it doesnt even recognise they have been sent after the restart. All i can do is a soft reset. Anyone have a clue what could be causing this?
Click to expand...
Click to collapse
I am also suffering from this.

Touch screen not working.

Hi guys. I'm totally new to the android/smart phone world btw. Anyways, I recently got my Samsung Galaxy S2... first thing I noticed, my touch screen wasn't working. I popped the battery in and out and then it started working as it should.
My phone was working fine this morning, then all of a sudden out of no where, the touch screen stopped working again. I've tried turning on/off the phone multiple times. I've taken out the battery and even my SIM card nothing... i'm worried.
Has this happened to anyone else? Is there a fix? Do i have to go through Samsung? I hope not. Incase anyone asks, I did not root my phone.
Any help/feedback would be appreciated.
When the touchscreen stops working... were you charging the phone at that time?
The first time i turned on my phone, was actually by accident and it was charging.
However, just earlier now, it was not. it was just sitting on my computer desk. The home button, lock button and touch capacitive buttons work.... but i can't get past the lock screen
you could try a factory reset to see if its software related, but it sounds like hardware. I would definitely Return the phone .
I guess I can't do a factory reset, since I can't get into any of the menus... man this sucks. I spent $900 *gulp*
To do a factory reset,
1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press and hold the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose wipe data/factory reset.
touch screen not needed this way.
oo that's interesting... I tried it. and it didn't get to a boot menu. maybe I was doing it wrong. I tried a few different ways, but no success. It turns out I have warranty with the store. They're going to replace it for me Thanks for the feedback guys. Awesome forums.
Something similar happened to me yesterday. When I had the in-box USB cable attached to a BoxWave VersaCharger (combined AC/DC charger), and the VersaCharger was plugged into 120V AC, the touchscreen would stop working. As soon as I unplugged the USB cable from the SGS2, or plugged the VersaCharger into a 12V DC lighter socket, the touchscreen would work fine.
I've got the same problem as the OP... I had my phone charging overnight and this morning when I first went to use the phone I could not unlock the screen. I could wake the screen via the home button, and see I had a missed call etc but it just wasn't responding to touch. BTW I can't remember if when I first tried to unlock the phone if it was charging or not but really this shouldn't matter.... oh and btw, I'm not rooted or anything either! Naturally I rebooted the phone but still the same problem....so I tried a battery pull and still the same problem. Just now I did a factory reset but the touch screen still isn't working! I guess this is a hardware problem so I'm going to get it fixed under warranty by Samsung! Gutted that I will likely be without my phone for a week or 2!
EDIT, UPDATE...
Well, I was just on my way to the repair shop Samsung warranty had told me to take it too, and I took my sim card out to put in my old Hero (the only thing I hadn't tried!) and I couldn't believe it but the touch screen started working fine again! Weird, but that is now my advice if anyone else has a problem with their touch screen not working - oh and I took the sim out whilst the phone was still turned on. Crisis averted!
UPDATE 2
Sadly this has happened about 4 times to me now and I'm just waiting for the inevitable next time. Each time doing a factory reset then taking the sim card out seems to bring the screen back to life (though last time not immediately) but I shouldn't have to put up with this. Problem is, I don't want to send off a seemingly perfectly working phone to get repaired as I fear they will struggle to notice the problem, never mind fix it! I'm hoping a new firmware comes out soon, in the hope that it may resolve my issues...
Me as well ...
I have had this happen to me twice now (Touchscreen not responding).
The first time I had just installed a game and thought it must have been related to that. Pulled the battery and no joy, left it for a while and it came back to life...
Second time I was surfing the web and it stopped responding, pulled the battery and left it for maybe a minute but no joy .... pulled the battery again and left it for probably 20min and it came back to life. When it came back up I noticed the livewallpaper had been turned off and my widgets were gone from the homescreen.
What I did notice when it wasn't working was it had "safe mode" displayed at the bottom left of the screen
Have the Same Problem
Have the same problem i Mine and was super exicedat first it worked fine and after charging the touchscreen stopped working i pulled the battery out and put it back in but no luckso im gonna return mine to the shop hope they replace it
Moral:AT FIRST SUPER EXICTED BUT NOW SUPER ANGRY
Same issue - Is there ANY way to save my data before I send it in for repair/replace?
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
blaubeer said:
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
Click to expand...
Click to collapse
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Nitrile said:
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Click to expand...
Click to collapse
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
blaubeer said:
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
Click to expand...
Click to collapse
get a USB jig off ebay or amazon to reset the flash counter. should not cost more than 5 or 6 euros, shipped.
anyways you need to flash CF-root through ODIN if you are coming from stock. instructions are all in chainfire's cf-root thread.
Nandroid Restore
So I successfully rooted, used CWM to do a Nandroid backup, mounted the sd_card and saved the contents (including the nandroid backup) to my PC, reflashed the stock rom & kernel, usb-jigged it to get the counter back to zero/original and sent the phone in for repair. My efforts paid off as they repaired it without question under warranty. I just received the phone back and today set about restoring my backup:
Copied the sd_card contents I'd saved to my HDD back onto the phone
Re-roooted it with Cf-mod.
Used CWM to restore the backup I took before sending it in
It restored boot/system/data/cache successfully
selected reboot now in CWM
The result is that it is still missing all my apps. It only seems to have the "data" like my camera shots and SMS messages, system settings like whether bluetooth is on or off, the volume level, Wifi networks etc. So something was restored. But there is no Google Account configured, the lock screen picture is the default not the one I had beforehand, and as I said, all the apps - the main reason I did this whole thing as my personal data is all backed up to the cloud on a regular basis anyway - have not been restored. Am I confused? I thought a nandroid backup took a complete snapshot of everything, apps included.
Finding out the list of Apps I had in order to reinstall them is not an issue - I have a list of everything I had installed saved on AppBrain. But if I reinstall the apps, all the settings (or progress in the games) within those freshly installed apps will be back to square one, not where I left them, right? Or should I reinstall the apps and then restore the data partition over the top again?
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
achillies400 said:
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
Click to expand...
Click to collapse
Nope, no screen protector or any kind of case for that matter. Anyway, that isn't my issue anymore. The touch-sensitive unit was defective, the phone was repaired under warranty. My issue now is getting my apps & settings back. I have meanwhile read elsewhere that Nandroid doesn't back up the apps - pretty deceptive "backs up everything!" "it is like time travel" etc comments around here then.
Anyway, I reinstalled all the apps I had previously, and thought by reapplying the data partition from the nandroid backup it might then bring back the settings for the reinstalled apps. Instead all it did was remove all those apps again - now I am really confused. How come the restore DOESN'T bring back the apps I used to have, but DOES remove the ones I subsequently install. Does Nandroid touch the apps or doesn't it?
Touch screen not working
So i am having a very peculiar problem related to the GT-I9100 Touch Screen.
I bought the phone from Saudi Arabia and I live in Bangladesh at the moment. So for now I don't have warranty.
I bought it on 4th of this month. It had 2.3.3. So I updated it to 2.3.5. I did not use the phone much before that so I don't know if this problem was there before.
So here is the problem.
First time I noticed it when i pulled the phone from my pocket and could not unlock the pattern. First I thought I forgot the pattern. After sometime I noticed that i could not touch the buttons. I was dragging my finger over the points but there was no connecting line. I restarted the set. But it still did not work. After sometime I took the battery out. And after that it started normally and unlocked. And the touchscreen is totally fine.
I tested it using *#0*#. And every single point in the screen registers touch.
After that this happened couple of times. First couple of days I thought it was a pattern unlock problem. But i tried PIN and Password even using no unlock. It happened in every case.
So after couple of days it totally stopped happening.
But from yesterday it is happening again. And today it happened 3 times.
So today as I had no unlock protocol i tried tapping Home twice. As this brings on the voice command menu. And for the first time i was in the phone without touching the screen.And first i noticed the Menu and Back Soft keys works.And the touchscreen still does not work. And i noticed some thing weird. Always some thing in the screen is Selected. In Menu the + Icon is selected. In first screen the Map icon is selected. Also in Recent Apps the first App is selected. So after a lot of reboots it is back to normal again. Now i see something interesting. In the Battery Usage Graph i can see some really sharp drops. 3 times. Looks like when this happens phones charge takes a nose dive.
So here is the Gist.
Info related the Problem:
1. Usually happens when the phone is my pant pocket for sometime. It does not happen if it is sitting on the table.
2. Touchscreen gets totally disabled.
3. I have no idea why this happens.The exact reason behind it.
4. Battery Charge takes a nose dive when this happens. See the attached images.
5. I still don't know how to bring it back. Sometimes a simple reboot works. Sometimes I have to pull the battery. And sometimes it works on its own.
6. Every other function of the phone works. Like music playback using my UE 200vi music keys using PowerAMP, Siri(Android version), Call can be received using headset.
Battery nose Dive:
dl.dropbox.com/u/30943431/SC20111115-203017.png
dl.dropbox.com/u/30943431/SC20111116-202913.png
Also the selection
dl.dropbox.com/u/30943431/SC20111116-202146.png
So this is the thing. My biggest problem right now is, I don't know why it happens and I don't know how to bring it back from this situation. If I knew I could make sure I don't get it again or I would just fix it every-time. As when this happens I cant make calls or anything which requires the touchscreen.
So guys help me if you can by giving ideas. As i will not go back to KSA in 6 months. So buying a $550 phone unlocked was a total waste. As i cant use it here.
Thanks a million in advance.
---------- Post added at 09:29 PM ---------- Previous post was at 09:13 PM ----------
Sorry for this. But looks like i cant post outside links before i have 8 posts. So i removed the "ht tp : //" part of the links. Copy paste in browser address bar and it will open fine.
And also the next time it happens i will do a video to shou you guys.
Having the same problem while charging touch screen doesn't work
Stock charger and usb cable
i was on CM7 but that happend so i flashed stock but no luck
I will write more observations

X10 became "zombie" after manual update

Hi All,
I come from this thread: http://forum.xda-developers.com/showthread.php?t=1105745
I have followed instructions and installed the CWM-recovery-3.2.0.0-r3-x10mini-Edify in my X10 mini (non-pro) by manually copying system/bin/* and system/xbin/* files (overwriting) to my /system (remounted as rw).
After that, I turned off the device and then turned it on (simple powercycle). After turning on I was repeatedly pressing the "back" button (and not the volume down as done for other devices). The amazing result is that phone booted up apparently in a normal way, except that no hard button is working! I am talking about power button and the menu button.
I have realized that I don't have the star screwdriver at hand, and tomorrow I am leaving for a 1 week trip. When you talk about bad timing
I am of course waiting for battery to die...but meanwhile, can you help me with this (relatively) big problem for me?
Thanks!
If I attach the USB cable I can see it's still alive, and also alarms are ringing as usual! How weird that buttons don't work..has somebody ever experienced this? Can't find same cases online..

Samsung S6 Edge Touchscreen is slow to the touch

Hello Everyone. I have my new Samsung S6 Edge about 3 weeks now. It worked flawlessly the first week and a half but lately I've been getting an intermittent problem with the sensitivity of the touchscreen and it is very annoying. I have to swipe, touch a letter (if texting), or touch an icon, multiple times before it will execute the touch. Sometimes it seems as if it is in slow motion where the execution responds 4 to 5 seconds after the touch. There has not been any new software added and I always close out of any running programs.
I have tried all of the following to which none had any effect:
a) Restarting the phone by using the on/off key dialog box
b) Shutting it down for a couple of minutes and starting it again
c) Using Samsung's method to restart the phone by holding the on/off key and down volume key simultaneously
After a day and a half of frustration I was ready to take it back to my mobile supplier when it all of a sudden starting working properly after checking to see if my phone volume was at the maximum volume by hitting the up volume button. It worked well for about 3 days and then started to do the same thing. So again, I played with the volume down and up buttons until the touchscreen sensitivity worked.
I'm currently having the same issue again which prompted me to post this message. Playing with the up and down volume keys seem to help it at a ratio of about 7 out of 10 times. I've searched the web but haven't found anyone else with the same issues. A look at the Applications Manager under Running apps, System is taking up 1.1 GB, Apps taking up 530 Mb, leaving 0.99 GB of free memory.
Any suggestions? Maybe I should be taking it back for a hardware replacement?
Thanks for listening.
OK, so now I've come to the conclusion that hitting the volume up key was just a fluke although It seemed to help sometimes. S6 touchscreen returned to normal again yesterday afternoon. It just comes and goes which makes it rather difficult to show a mobile technician. I'll have to wait until it malfunctions again before taking it in to a Samsung Repair shop.
Me too....
I have subscribed to this thread, in hopes of finding some clues, because I too, have noticed the same exact behavior that OP described and was searching for a remedy/explanation. Also, had the volume up and seemed to somewhat fix it, but like OP said it is sporadic. I, by accident in trying to clear the cache, completely blew away my phone and had to rebuild my phone as I had before and even after a complete reset, I still have the same behavior.
Hi Chris, I stumbled across another interesting behaviour. While the phone is acting up, if you press and hold the UP Volume key (keeping it depressed) you will be able to scroll and press icons as normal. As soon as you let go of the volume key, the issue continues.
This is a link to a video I uploaded today to You Tube that shows exactly the issue I am having.
w w w .youtube.com/watch?v=vkfaxILs4VQ&feature=youtu.be
Just saw your vid, looks like yours is more pronounced than mine (non-Edge btw) and happens once in a while and then it goes away - I am hoping it isn't progressive. I can't seem to identify what triggers the sluggish behavior. I typically clear all apps from the recent apps as a matter of my normal operation in all my previous smartphones. When I notice it the most is when pulling down the notification center and either nothing happens or I have to pull down the shade all the way down for it to stick, otherwise it slides back up.
disable briefing app
Alex-V said:
disable briefing app
Click to expand...
Click to collapse
Thanks Alex, I tried your suggestion and disabled Briefing, cleared the cache & data, then restarted the phone. It did not fix the problem.
DreamMaker888 said:
Thanks Alex, I tried your suggestion and disabled Briefing, cleared the cache & data, then restarted the phone. It did not fix the problem.
Click to expand...
Click to collapse
for me it's much better..still think it's also the memory problem..as around a half day all is fine..than the lag starts..
Took the phone to a Samsung Repair Shop today. Turns out the LCD display was malfunctioning. It took them 1.5 hours to repair and replace under warranty. Hopefully I won't have anymore issues with it
DreamMaker888 said:
Took the phone to a Samsung Repair Shop today. Turns out the LCD display was malfunctioning. It took them 1.5 hours to repair and replace under warranty. Hopefully I won't have anymore issues with it
Click to expand...
Click to collapse
Wait what? They told you the LCD screen is broken....?
Alex-V said:
disable briefing app
Click to expand...
Click to collapse
Briefing app? Can you provide more details please?
I'm having the same issue
To send a text I have to hit almost all the buttons 3 times! This just started. I may have to root this phone now. This pisses me of
He hair s trying appear.. This is what it looks like trying to use my phone now. I originally wrote "the issue is getting worse" but the lag is unbearable now
delete
delete
Alex-V said:
delete
Click to expand...
Click to collapse
lol....my Rom will come. massive. later..must sent phone into warranty repair..touchscreen digitizer is not. working fine
Hello,
For touch screen problem try this:
-in dialer type *#2663#
-TSP firmware update (general)
You should see "PASS"
That have solve my touch screen problem...
-JFK- said:
Hello,
For touch screen problem try this:
-in dialer type *#2663#
-TSP firmware update (general)
You should see "PASS"
That have solve my touch screen problem...
Click to expand...
Click to collapse
This solve my unresponsive touchscreen issue!!! Thanks very much
-JFK- said:
Hello,
For touch screen problem try this:
-in dialer type *#2663#
-TSP firmware update (general)
You should see "PASS"
That have solve my touch screen problem...
Click to expand...
Click to collapse
actually it really helped a lot
thx bro
Yes, I did that same thing, and it did help a LOT.. however after the latest update (I have the Edge+) the issue returned.. did it again, and it "fixed" it, but for how long?
And why is this happening??

Question phone screen is off and won't restart

my xperia iii just started acting up. I tried to log in to siriusxm and the screen timed out because I was away for a bit. I tried to turn the screen back on when it got stuck in accessibility mode with the screen off and constantly fired the Google assistant. pushing and holding power does nothing except fire off the assistant three more times. if I can't get it to come back to me I can do a factory reset since I just received this phone yesterday and haven't done much with it. anything I can do here?
This isn't normal behavior. If you can return it.
Assuming you didn't install something stupid it's likely a firmware or hardware issue.
+ 1
Was this a new device? Rooted?
Are you sure that you long pressed the power button and not the Google Assistant button by mistake?
ctkatz said:
my xperia iii just started acting up. I tried to log in to siriusxm and the screen timed out because I was away for a bit. I tried to turn the screen back on when it got stuck in accessibility mode with the screen off and constantly fired the Google assistant. pushing and holding power does nothing except fire off the assistant three more times. if I can't get it to come back to me I can do a factory reset since I just received this phone yesterday and haven't done much with it. anything I can do here?
Click to expand...
Click to collapse
Try pushing and holding power + vol up until it vibrates it'll force restart the device.
1. bought via swappa, listed as mint.
2. unrooted
3. it was the power button. it's below the volume rocker, first button on the side. the assistant is the second (and smaller) button on the side.
4. eventually the phone unfucked itself. I did nothing but wait. this actually happened a second time later on except this time the screen displayed my wallpaper at least. I rebooted as soon as I had control and so far so good. I will try power + vol up next time. btw I'm guessing it may have been a software issue. I was moving from a note 8 that had a bixby specific app that got transferred and activated. however a similar thing happened to me with a galaxy tab 4 (without any kind of software mod) so I don't know. I had to wait for that device to unfuck itself too.
ctkatz said:
1. bought via swappa, listed as mint.
2. unrooted
3. it was the power button. it's below the volume rocker, first button on the side. the assistant is the second (and smaller) button on the side.
4. eventually the phone unfucked itself. I did nothing but wait. this actually happened a second time later on except this time the screen displayed my wallpaper at least. I rebooted as soon as I had control and so far so good. I will try power + vol up next time. btw I'm guessing it may have been a software issue. I was moving from a note 8 that had a bixby specific app that got transferred and activated. however a similar thing happened to me with a galaxy tab 4 (without any kind of software mod) so I don't know. I had to wait for that device to unfuck itself too.
Click to expand...
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Try Safe Mode. It will temporarily disable a lot of user-space configurations that can cause boot loops. It's good for broken launchers, bad widgets, impossible settings, etc.
Take the microSD card out too. Google worked hard to disable expandable storage starting with Android 11. There's the floppy-disk-slow, absolutely useless SAF and nothing else. Performance workarounds from other phones, even if they're as simple as legacy mount options, will cause bootloops.

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