FINALLY got an RMA - Nexus 6P General

FINALLY, I got a hold of someone at Huawei, they are requesting pics of the front, back, sides, top and bottom, then I need to call them back to finish the process

idbl_fanatic said:
FINALLY, I got a hold of someone at Huawei, they are requesting pics of the front, back, sides, top and bottom, then I need to call them back to finish the process
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Maybe. An RMA is a pre-approved number/package provided to you to ship your old unit back with. Good luck to you.

v12xke said:
Maybe. An RMA is a pre-approved number/package provided to you to ship your old unit back with. Good luck to you.
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This is true, I am awaiting the shipping label at this time, there should be no issues with it, as it has had a tempered glass protector, and case on it since day 1

According to Huawei they can't cover a wide known issue such as phone dying early and constantly heating up because I have a small crack on the camera visor. Bs

note3userr said:
According to Huawei they can't cover a wide known issue such as phone dying early and constantly heating up because I have a small crack on the camera visor. Bs
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That sucks........

Got the shipping label, now she is on her way to the manufacturer.........................we'll see

Related

[Q] anyone going to replace the aluminum backplate?

I know this may sound weird, but perhaps the aluminum back plate is the cause of all the wifi and gps issues that people are reporting. does anyone have any plans to run tests without the back plate on? or even replace it completely?
$500 Experiment
Removing the back would be extremely interesting, but I can't afford the $500 experiment.
GCurry said:
Removing the back would be extremely interesting, but I can't afford the $500 experiment.
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i second this. if someone was to remove the back plate it would definitely tell us if it was the problem or whether its software. and tbh its the only way were going to find out unless we just sit and wait for an official statement or update.
I smell a business opportunity...
BarryH_GEG said:
I smell a business opportunity...
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void your warranty, but fix your prime?
BarryH_GEG said:
I smell a business opportunity...
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Second this. If anyone has the capability to produce structurally sound plastic replacement backplate, remove stock aluminum and replace with plastic, I suspect people would be lined up. Should be Asus, and should be free. Mea cupla.
GCurry said:
Second this. If anyone has the capability to produce structurally sound plastic replacement backplate, remove stock aluminum and replace with plastic, I suspect people would be lined up. Should be Asus, and should be free. Mea cupla.
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Seriously, I'll talk to a fabricator tomorrow. There are no complex lines in the back so it wouldn't be that hard. Some type of metal ornamentation could be used so that it matches the dock. I'd imagine it could be DIY for some and a 48 hour turn for people that want to send it in and have it done by a tech. As to the warranty, at least in the U.S., Asus can't void the warranty if an issue not related to the back cover comes up because of Magnuson-Moss.
BarryH_GEG said:
Seriously, I'll talk to a fabricator tomorrow. There are no complex lines in the back so it wouldn't be that hard. Some type of metal ornamentation could be used so that it matches the dock. I'd imagine it could be DIY for some and a 48 hour turn for people that want to send it in and have it done by a tech. As to the warranty, at least in the U.S., Asus can't void the warranty if an issue not related to the back cover comes up because of Magnuson-Moss.
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I'll second that.
I want an embossed version that says. XDA Assisted Gps
BarryH_GEG said:
Seriously, I'll talk to a fabricator tomorrow. There are no complex lines in the back so it wouldn't be that hard. Some type of metal ornamentation could be used so that it matches the dock. I'd imagine it could be DIY for some and a 48 hour turn for people that want to send it in and have it done by a tech. As to the warranty, at least in the U.S., Asus can't void the warranty if an issue not related to the back cover comes up because of Magnuson-Moss.
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forget having it metal to match the dock, I would love a clear back. when U got hardware like this why not show it off.
I saw a post on another forum where a guy did remove the back & he say wifi was increased substantially plus GPS too.
alright so my idea has taken off a bit.
I Don't see anything wrong with a plastic duplication of the aluminum cover.
I agree but how do you get the back cover off?
Arun01 said:
I saw a post on another forum where a guy did remove the back & he say wifi was increased substantially plus GPS too.
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I have no trust in the luser that said that unless we can see a photo. He was booted from xda.

For those with dust in front facing camera.

I had dust in my Lumia 920, which was kind of irritating, I think I read something that said it had something to do with the phone not being properly sealed. I took a can of duster and sprayed some right above where the parts of the shell joins and that got rid of it immediately.
Could be great, could blow more dust in. Nokia need to fix it. Worked for you though, so cool.
as it's a hardware problem, the fix might not be so easy and will most likely not happen for the 920... has anyone found a permanent solution to keeping the dust out - like somehow sealing this little hole?
Have this problem on my yellow 920. Att doesn't have any more available and they're not sure when/if they'll get anymore. Think I may send it to Nokia for fixing.
I sent mine in for repairs to Nokia today. Will report back once I get it back
pencilcase said:
I sent mine in for repairs to Nokia today. Will report back once I get it back
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Do they pay for shipping? I am quite disappointed that my brand new phone already has a defect and since I'm past the 2 week mark AT&T will want to give me a refurb. I wonder if it's a better idea to send it in to Nokia? Will they hard reset it?
I just bought a Galaxy Note 2 so I'm fine with sending it in if it's a better idea.
petard said:
Do they pay for shipping? I am quite disappointed that my brand new phone already has a defect and since I'm past the 2 week mark AT&T will want to give me a refurb. I wonder if it's a better idea to send it in to Nokia? Will they hard reset it?
I just bought a Galaxy Note 2 so I'm fine with sending it in if it's a better idea.
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Yes, shipping was payed for. I filled out a request on the nokia page for sending it in and they provide you with the forms and papers for packaging.
pencilcase said:
I sent mine in for repairs to Nokia today. Will report back once I get it back
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Very keen to see what Nokia do about this, although I don't use the front camera but the amount of dust it's collecting is pathetic very poor workmanship by Nokia especially on a flagship handset. I've used air duster several times which only clears the dust for short time so now can't be bothered.
thanks
this did the trick for me thanks.
Went to the Microsoft Store in Bellevue, WA today.
Out of 5 Lumia 920s, 4 of them had dust in the front facing camera. One of them didn't have dust in the front facing camera until I blew into the earpiece.
hawc1506 said:
Went to the Microsoft Store in Bellevue, WA today.
Out of 5 Lumia 920s, 4 of them had dust in the front facing camera. One of them didn't have dust in the front facing camera until I blew into the earpiece.
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So this probably means the proximity sensor is messed up on all of them. This is going to be bad for Nokia.
petard said:
So this probably means the proximity sensor is messed up on all of them. This is going to be bad for Nokia.
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Yeah...my unit is arriving sometime this week. We'll see how that goes. There are people who don't have this issue at all.
Went to the U Village Microsoft Store in Seattle, WA. Again, 4 out of 5 Lumias had dust. The one that didn't have dust looked pretty new like it just came out of a box.
Ugh. I hope this isn't a design flaw.
Does anyone NOT have this problem?
I'd rather like to know where the entry point of the dust is specifically so I can block this ..
a) headphone port
b) directly above/alongside the top of the screen
pencilcase said:
I'd rather like to know where the entry point of the dust is specifically so I can block this ..
a) headphone port
b) directly above/alongside the top of the screen
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It's the earpiece cutout in the gorilla glass right above the display. The glass isn't sealed very well to whatever is underneath it (the earpiece mesh I'm guessing, whatever it's called).
Some folks over on the Nokia forums will tell you the fix is to not put your phone in your pocket. LOL
I see a small gap between my glass and the next material...frame? Its not a gap but a space that is left open. I thought maybe it was for venting to keep any fogging from happening when the phone is pressed up against your face.
I had to blow mine out the other day, and it cleared it. But I dont expect that to always work.
Also I dont see much of a chance of it getting fixed, because its a build issue. Seems to me like the entire phone has to come apart and re-built in order to install a gasket or some foam or something to block the area. Ah well.
J.
I called AT&T on my phone because no amount of air could seem to get my proximity sensor to start working again. I just received my warranty replacement (a new phone because they were out of stock on refurbs) and it's already loaded with Portico!
How can I check the manufacture date? Maybe this batch won't have the dusting issues?
Gvr4-330 said:
I called AT&T on my phone because no amount of air could seem to get my proximity sensor to start working again. I just received my warranty replacement (a new phone because they were out of stock on refurbs) and it's already loaded with Portico!
How can I check the manufacture date? Maybe this batch won't have the dusting issues?
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I remember reading somewhere that you can check the batch number. I'm not sure how though.
hawc1506 said:
I remember reading somewhere that you can check the batch number. I'm not sure how though.
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Bump on this. Sent my 920 back to at&t and after 2 hours in my pocket the new phone has a good size dust particle under the ffc! WTF! Also, phone seems detached at the top of screen and unibody as did my other 2 920s. Love this phone otherwise!!!

Scratched screen out of the box (T-Mobile)

Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
jimmydigital00 said:
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
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Pictures or it didn't happen
Brava27 said:
Pictures or it didn't happen
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Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
I just checked my black 128gb one and it has a perfect screen,
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
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Why would you post something without any proof?
Brava27 said:
Why would you post something without any proof?
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Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
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jimmydigital00 said:
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
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You do not belong on XDA, please leave.
Yup.. Pics, or it never happened
Sent from my D6503 using XDA Free mobile app
Why is it so hard to believe his phone arrived with a few scratches? Every company has a few defects slip through QC.
I'm not trying to light a match here because I am a new member, is it really xda's thing to asuume everything negative posted without pictures means there lying.
Maybe I'm old, (I am) but I always thought forums were about a community for help and support and a way for people with like minded interests to come together. If that's the case I imagine I should just stay a lurker taking advantage of the developers Roms and not offering any input or help to others.
Bit of a sad world we live In if this is how we now define a community.
Guess I just still live in a different time.
I believe. I've had the same issue with Samsung and Other companies in the past. Just one of those things that can happen during assembly. Good thing is that they will replace it because it's a manufacturer defect.
Anyway thanks for the heads up. Good to know to look for this when I go get mine on the 10th.
Sent from my iPhone using Tapatalk
Brava27 said:
You do not belong on XDA, please leave.
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and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
Core618 said:
and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
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If you actually followed the conversation, you would see that the member threw insults at me for no apparent reason. So I guess if you believe that is allowed and permitted, then by all means....
My replacement is scratched up as well.. wtf
Same problem here. About half a dozen small hairline scratches in mine (128GB black). Not a huge deal, but I'm paying almost a grand for this phone, so I want it to be perfect.
Got a replacement coming, so hopefully it's alright. If not, I may just exchange it for the normal S6. Might be a manufacturing problem with the curved screen.
There is another thread in the general section with several people reporting the same problem. Not sure if samsung or tmobile is to blame but it is clearly a problem.
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
lpforte said:
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
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I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
jimmydigital00 said:
I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
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Too late. I was just so frustrated that I followed their instructions. I ordered one with next day shipping and was told my original order would be completely refunded, including shipping costs. So it will be a wash in the end, but I probably won't get the new phone until tomorrow and I am not sending this one back until I get the other one.
I will say that my phone came with a small scratch by the multitasking button but at this point I don't care. I was mad at first but I hate calling to complain.
My 32GB black one came yesterday (4/2) with overnight shipping and it had a couple of scratches on the screen and top bezel. Not deep enough to affect viewing on the display but noticeable when the screen is off and you see the phone in certain angles under lights.
Like the previous poster mentioned, the scratches are not all in one direction or in a pattern. Mine happen to go diagonally on different parts of the phone. I am guessing it is because the plastic front and back glass protector it ships in is not fully attached to the phone. It's like a plastic sleeve with a open top and bottom so the phone has a little room to slide around against the plastic as the box is thrown around delivery trucks. Mine came in a shipping envelope instead of a box so even the box with the phone in it had room to move around as it went through UPS.
These initial scratches are not a deal breaker for me for now though. The more concerning part is that it appears there has been no improvement in terms of anti-scratching/Mohs scale with Gorilla Glass 4. So my concern is how the phone will hold up over time without a screen protector if it was scratched so easily before I even got it.

Replacement Battery Flap

Hey everyone,
So today I noticed that the black rubber that is under the battery flap of my phone is starting to peel off. It isn't too terrible yet, but I do use the waterproof feature of my phone regularly and I don't want to jeopardize my phone if this peels off. Does anyone know where I can get a replacement cover? I checked eBay and didn't have much luck so I am hoping some of you guys may know of another site that supplies the OEM parts.
Thank you!
mpeclipse03 said:
Hey everyone,
So today I noticed that the black rubber that is under the battery flap of my phone is starting to peel off. It isn't too terrible yet, but I do use the waterproof feature of my phone regularly and I don't want to jeopardize my phone if this peels off. Does anyone know where I can get a replacement cover? I checked eBay and didn't have much luck so I am hoping some of you guys may know of another site that supplies the OEM parts.
Thank you!
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Yeah a common thing on these phones (USB cover door). I have not found any yet either, AliExpress had some but were pulled or ran out (just checked again they are back now, so AliExpress has them again --
https://www.google.com/search?q=Z3v+usb+cover+&ie=utf-8&oe=utf-8). Better link -- http://www.aliexpress.com/item/for-Sony-Xperia-Z3V-D6708-OEM-SIM-Card-Micro-SD-USB-Charging-Port-Dust-Plug-Waterproof/32430237429.html
I had to take my (wife's phone as well) phone back to VZW and get a replacement phone due to this. If your phone is within the one year warranty go to VZW store and show them they will get you another phone.
I did a test and if you apply a tiny amount of Vaseline on the seal it will work better as well as make a more watertight seal, just lightly coat the rubber seal, good idea to do all doors like that, I have a product called "dielectric grease" that works even better, use sparingly, can get at auto parts store.
So glad this is an easy purchase if I need it. Thanks.
Sent from my D6708 using XDA Premium 4 mobile app
And just like that they're gone, doubt they were genuine OEM anyways
nickmpower said:
And just like that they're gone, doubt they were genuine OEM anyways
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They went fast! I just checked last night and I was going to purchase one this morning, but I guess that isn't happening.
Still cant believe you can't get these from sony. I don't know if I could trust and off brand copy to be waterproof
nickmpower said:
And just like that they're gone, doubt they were genuine OEM anyways
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No way! Crap, need to find a well stocked supplier of them. Description said -- Original - Brand New
But it also said -- Quantity: Large in stock
mpeclipse03 said:
They went fast! I just checked last night and I was going to purchase one this morning, but I guess that isn't happening.
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Sorry, like I said -- they are there, then they are gone.
nickmpower said:
Still cant believe you can't get these from sony. I don't know if I could trust and off brand copy to be waterproof
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Agreed, Sony should let people have access to their supplier. But then again Sony is greedy and wants the revenue from out of warranty repairs.
I think I may have found the part here: http://magboss.eu/articles.php?currency=EUR&cid=1600
mpeclipse03 said:
I think I may have found the part here: http://magboss.eu/articles.php?currency=EUR&cid=1600
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Let us know how it goes, it does appear to be the right cover and all but really can't tell without any pictures, those prices are odd (never mind found the USD drop down at top of page) and how long until delivered? EU, can you find out supply level?
1linuxfreak said:
Let us know how it goes, it does appear to be the right cover and all but really can't tell without any pictures, those prices are odd and how long until delivered? EU, can you find out supply level and in US currency cost?
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Thankfully, I was raised in an Italian household and in Europe, the comma replaces the decimal point. So if something was say $3.50, in Europe, it would be written $3,50.
I did try to order one and to no surprise, they are out of stock. I did find a set of them on eBay though.
mpeclipse03 said:
Thankfully, I was raised in an Italian household and in Europe, the comma replaces the decimal point. So if something was say $3.50, in Europe, it would be written $3,50.
I did try to order one and to no surprise, they are out of stock. I did find a set of them on eBay though.
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I found the USD currency price at top of page next to the language selector. Says 6.45 - 5.24 USD, there is a difference in USD and EU prices.
Glad you found one on Ebay.
My wife and I visited the VZW store today her usb cover seal tore again and I am still trying to get a good replacement for mine, both refurbished phone VZW sent out were junk, one the camera had a dab of something under glass on the lens and the other one the display was brown in tint or hue, if I don't get a good refurb in the next few tries I am going to just buy a cover and be done with it.
1linuxfreak said:
I found the USD currency price at top of page next to the language selector. Says 6.45 - 5.24 USD, there is a difference in USD and EU prices.
Glad you found one on Ebay.
My wife and I visited the VZW store today her usb cover seal tore again and I am still trying to get a good replacement for mine, both refurbished phone VZW sent out were junk, one the camera had a dab of something under glass on the lens and the other one the display was brown in tint or hue, if I don't get a good refurb in the next few tries I am going to just buy a cover and be done with it.
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When you get your next refurbished device just remove the flap that you need from it. Just be careful when pulling it out and hold the white connector ribbon really good so that your fingers don't slide down it and rip the cover off (from the white piece).
jal3223 said:
When you get your next refurbished device just remove the flap that you need from it. Just be careful when pulling it out and hold the white connector ribbon really good so that your fingers don't slide down it and rip the cover off (from the white piece).
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You know I thought of that, but just to darn honest to do that.
Life sucks sometimes for being that honest, but I sleep well at night.
1linuxfreak said:
You know I thought of that, but just to darn honest to do that.
Life sucks sometimes for being that honest, but I sleep well at night.
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There's nothing dishonest about that at all. They are sending you a replacement phone expecting to get one back without a flap, correct? I bet they would even give you permission if you explain that you aren't happy with the quality of the refurbished devices. The flaps are easily interchangeable without any repercussions.
jal3223 said:
There's nothing dishonest about that at all. They are sending you a replacement phone expecting to get one back without a flap, correct? I bet they would even give you permission if you explain that you aren't happy with the quality of the refurbished devices. The flaps are easily interchangeable without any repercussions.
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I agree with your logic, and I know the door is easily removed and replaced I have removed and replaced it on my phone several times. The phones are tagged with an identifying number and I bet VZW would be able to detect any deceit, would VZW care? Who knows?
1linuxfreak said:
I agree with your logic, and I know the door is easily removed and replaced I have removed and replaced it on my phone several times. The phones are tagged with an identifying number and I bet VZW would be able to detect any deceit, would VZW care? Who knows?
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No worries man. I'm glad there are still honest people out there with a conscience. I would suggest you to ask them though so there is no question about what you are doing. I'm fairly certain that they will allow you to. I would ask technical support rather than a normal CSR though. They seem to have more information. I've asked similar questions about refurbs and they are usually willing to do what it takes to make the customer satisfied (within reasonable limits). No harm in asking right?
jal3223 said:
No worries man. I'm glad there are still honest people out there with a conscience. I would suggest you to ask them though so there is no question about what you are doing. I'm fairly certain that they will allow you to. I would ask technical support rather than a normal CSR though. They seem to have more information. I've asked similar questions about refurbs and they are usually willing to do what it takes to make the customer satisfied (within reasonable limits). No harm in asking right?
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Thanks for the ideas, no sweat off my back yet VZW is the one footing the bill for postage on the refurbished phones.
Got one!
I got a new flap off ebay here: http://www.ebay.com/itm/131518465518?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
I received it in 9 days and carefully compared it side by side with a genuine one on a new phone and it appears the replacement is identical and genuine
nickmpower said:
I got a new flap off ebay here: http://www.ebay.com/itm/131518465518?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
I received it in 9 days and carefully compared it side by side with a genuine one on a new phone and it appears the replacement is identical and genuine
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Click to collapse
Wow, pricey huh?
Yeah the price has gone up from $9 since I purchased, but still totally worth it. I got some wireless chargers and am only going to use those from now on.

Camera lens obstruction under glass

Never seen or heard of this before, but this happened to me. See attached image. What is this thing? It doesn't move when I tap the phone against something. Pictures are obviously crap. Is my next move removing the back cover to get rid of this thing?
Phone is less than 1 year old, but I don't think I can get warranty service as I bought it in the US as the international "no warranty" version from Amazon.
Info
camaro322hp said:
Never seen or heard of this before, but this happened to me. See attached image. What is this thing? It doesn't move when I tap the phone against something. Pictures are obviously crap. Is my next move removing the back cover to get rid of this thing?
Phone is less than 1 year old, but I don't think I can get warranty service as I bought it in the US as the international "no warranty" version from Amazon.
Click to expand...
Click to collapse
it is faulty hardware send it for replacement
Good Luck
:good:
I got a hair dryer and guitar pick and pulled the back cover off just enough to get the debris out. It appears to be a stray bit of adhesive or sealing tape around the camera lens. All good now, except my phone is probably no longer waterproof.
camaro322hp said:
I got a hair dryer and guitar pick and pulled the back cover off just enough to get the debris out. It appears to be a stray bit of adhesive or sealing tape around the camera lens. All good now, except my phone is probably no longer waterproof.
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Click to collapse
Did you re use the stock adhesive?
civicsr2cool said:
Did you re use the stock adhesive?
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Yes. I didn't pull off the entire back cover, only pulled up the corner where the camera is. I suppose I could buy a new back with fresh adhesive to try and make it waterproof again, but I'm not sure how successful that would be.
camaro322hp said:
Yes. I didn't pull off the entire back cover, only pulled up the corner where the camera is. I suppose I could buy a new back with fresh adhesive to try and make it waterproof again, but I'm not sure how successful that would be.
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Gotcha. I'm just curious because I'd like to sand down and buff out a clear back for mine. I think it'd be pretty neat.
civicsr2cool said:
Gotcha. I'm just curious because I'd like to sand down and buff out a clear back for mine. I think it'd be pretty neat.
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That does sound cool. Show us some pics if you manage to do it.

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