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It's only been a month since I bought my S3. I have 5-6 very tiny scratches on my screen which are easily visible in bright light. :crying:
It's like a group of scratches at the bottom center of my screen. I am still trying to figure out how I got them. I can assure you that I am not responsible for these scratches. :crying:
I have treated my phone with respect and yet it has developed these scratches. I have never dropped my phone. I have never kept it face-down on any surface.
The funny part is that the back cover on the Samsung Galaxy S3 sucks as well. Its got tiny scratches all over even though I have never ever kept the phone on any surface without keeping a micro-fiber cloth under the phone!
The only possible explanation for the scratches can be dust. Can I claim warranty on the phone since the screen is supposed to be scratch resistant?
I am super sad now
A few fine sand particles against the glass in a pocket will do more than two sets of keys.
Sent from my HTC One X using xda app-developers app
Read the waranty card, such normal wear and tear are not covered in the waratnty....
are you allergic to a screen protector and a back cover??
Normal glass won't even scratch if you take a key to it. Sand particles are what gets you.
Sent from my GT-I9300 using Tapatalk 2
If you can't put a screen protector on a $700 phone then you should reconsider the decision of owning a smartphone.
Tip: get a back tpu case as well.
☞ sent from my GS3
Read the waranty card, such normal wear and tear are not covered in the waratnty....
are you allergic to a screen protector and a back cover??
Click to expand...
Click to collapse
I am not allergic to either. The problem is that I ordered the TRIDEA ALIKE case on 8th June from ebay but there were some manufacturing problems and the case delivery got delayed. It should be here in a weeks time. There are no decent screen protectors available in the local market. The ones that are available on ebay will take 2 weeks to be delivered to my country. With the case still not delivered, I am still contemplating about ordering a screen protector online or waiting for it to hit the stores.
f you can't put a screen protector on a $700 phone then you should reconsider the decision of owning a smartphone.
Tip: get a back tpu case as well.
Click to expand...
Click to collapse
No one in their right senses would think of not putting a screen protector on a costly phone. Like I said, I was waiting for some screen protectors to hit the local markets since I already had a bad experience with shopping for a case online. I ordered it a month back and it's still not here.
I heard that the Galaxy s3 comes with an additional coating that repels oil. Could it be possible that I have only scratched this coating and not the actual glass. If yes, how can I tell the difference?
white_android said:
No one in their right senses would think of not putting a screen protector on a costly phone.
Click to expand...
Click to collapse
Speak for yourself sunshine. My senses are where they should be, and I never have nor never will use a screen protector.
As posted elsewhere, got my first scratch last week, sand was the culprit, my fault though. Doesn't worry me. Sure I'll get a few more. Such is life.
Speak for yourself sunshine
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Click to collapse
Sorry if I have offended you. :angel:
Looks like you have a lot of phones to not be worried about the scratches
@ white_android, Your not getting any Sympathy from me and besides, it takes a certain kind of individual with your type of courage to advertise their COMPLETE STUPIDITY !
Case in point !
No where in your first post did you say that you took precautions to protect your $500+ high tech toy ! It almost sounds like your blaming Samsung for your stupidity and you wanted support from other users here !
ISN'T HAPPENING DUDE !
@phoenix
What makes you think I am stupid? I have had 2 phones with gorilla glass before I got my s3 and none of them got a single scratch on them ever. I started using a screen protector when my phones were a couple of months old since its human nature to not care much about old things.
I was waiting for a good screen protector to be available in the local stores because I only just got the phone and thought It was okay to wait for sometime before I get a screen protector. I had no idea the S3 screen was going to be this delicate.
white_android said:
It's only been a month since I bought my S3. I have 5-6 very tiny scratches on my screen which are easily visible in bright light. :crying:
It's like a group of scratches at the bottom center of my screen. I am still trying to figure out how I got them. I can assure you that I am not responsible for these scratches. :crying:
I have treated my phone with respect and yet it has developed these scratches. I have never dropped my phone. I have never kept it face-down on any surface.
The funny part is that the back cover on the Samsung Galaxy S3 sucks as well. Its got tiny scratches all over even though I have never ever kept the phone on any surface without keeping a micro-fiber cloth under the phone!
The only possible explanation for the scratches can be dust. Can I claim warranty on the phone since the screen is supposed to be scratch resistant?
I am super sad now
Click to expand...
Click to collapse
If I was in your situation, I would not use the phone untill I get screen guard.
Every screen gets scratches even if its scratch resistance.
IF YOU LIKE MY WORK, THANK ME BY THE BUTTON BELOW
Scratches don't affect the functionality of the device. Suck it up.
Also, scratch resistant not scratch PROOF.
If I was in your situation, I would not use the phone untill I get screen guard.
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Click to collapse
What screen protector do you recommend. Something that I can get quickly and has good quality. I know SGP makes the best ones but are they available in India. Ordering online means having to wait a very long time for the shipping! ;(
Scratches don't affect the functionality of the device. Suck it up.
My first reaction when I saw the scratches was "here we go" with a deep breath! . I am still feeling sad but I hope these are the last scratches I get on this awesome phone.
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Click to collapse
white_android said:
Sorry if I have offended you. :angel:
Looks like you have a lot of phones to not be worried about the scratches
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Click to collapse
1 SGS1, unscratched. 3 SGS2s, one with small scratch on screen and many chips in bezel, one with totally smashed screen (tram ran over it), one unscratched. 1 SGS3, tiny scratch on screen. 1 Lumia 800, unscratched (unused, to tell the truth).
I can barely see the scratch on the SGS3, it's ca. 3mm long, upper right of screen. And as said, since it was my fault for taking it to a beach, that's even less reason to beat myself up about it.
Screenguards seem to be the way forward for you. I just don't care enough - phone's for using, and I can't be bothered with the hassle of "babysitting" it instead of using it.
Resale value!
I just don't care enough - phone's for using, and I can't be bothered with the hassle of "babysitting" it instead of using it.
Click to expand...
Click to collapse
That makes sense. I hate the fact that I have to treat my phone like a living thing. I am only going to do this to get a good resale value on my phone when I decide to upgrade just like i did with my older phones.
Anyway, does anyone have the answer to my question. How can i tell whether i scratched the screen or the coating!
Scratch resistant =/= scratch proof.
Sent from my HTC One X using xda app-developers app
Going on 3 weeks with my S3 and no scratches at all, anywhere. No screen protector or case, have never really liked them. Phone spends the whole day in my pocket or screen side down on my bed side at night and is holding up quite well for now :fingers-crossed:
I find a screen protector is the equivalent of wearing a condom during sex.... .
I don't wear a condom either.... I am married mind.
B3311 said:
Speak for yourself sunshine. My senses are where they should be, and I never have nor never will use a screen protector.
As posted elsewhere, got my first scratch last week, sand was the culprit, my fault though. Doesn't worry me. Sure I'll get a few more. Such is life.
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Click to collapse
I agree. I hate screen protectors and it killed me to spend $13 for the Rearth case for this phone lol
Sent from my GT-I9300 using Tapatalk 2
adamhill212 said:
Going on 3 weeks with my S3 and no scratches at all, anywhere. No screen protector or case, have never really liked them. Phone spends the whole day in my pocket or screen side down on my bed side at night and is holding up quite well for now :fingers-crossed:
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Click to collapse
In fairness, mine hasn't lasted the last 3 days on the beach.. It was hidden in my bag but sand gets everywhere. A few small scratches, but so be it my phone is staying naked.
Any idea what is that on my phone's screen?
Not possible to clean. only visible when the surfaces is wet..
nsx82 said:
Any idea what is that on my phone's screen?
Not possible to clean. only visible when the surfaces is wet..
Click to expand...
Click to collapse
air gaps? remove the screen guard and check once again. :good:
sriram231092 said:
air gaps? remove the screen guard and check once again. :good:
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Click to collapse
I don't have any screen protector, the glass itself looks like deeper somewhere... ONLY IF WET.. The phone few weeks old... Its already my second s3 phone, because the first went wrong. I dont wan't to send back again... I can live with it... I just curious is someone else experienced same thing with gorilla glass?
Looks like something is wearing off the glass, seen an effect similar on a Panasonic toughbook with an early touch screen and anti-glare coating that wore away. Afaik the glass on these phones doesn't come with any protective coating so I'd try cleaning it all off, what ever it is.
Edit. Just read your post again, did you get replacement phone from Samsung or another source? Maybe replacement screen fitted with non-standard glass?
Is it inside or outside? Its hard to tell from the picture.
If inside, it could be the glass coming away from the LOCA (liquid ocular clear adhesive) that sticks the glass to the screen
Sent from my GT-I9300 using Tapatalk 2
boomboomer said:
Looks like something is wearing off the glass, seen an effect similar on a Panasonic toughbook with an early touch screen and anti-glare coating that wore away. Afaik the glass on these phones doesn't come with any protective coating so I'd try cleaning it all off, what ever it is.
Edit. Just read your post again, did you get replacement phone from Samsung or another source? Maybe replacement screen fitted with non-standard glass?
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Click to collapse
I got my replacement phone from a retailer where originally i bought the first phone, but i saw strange "damages" on the phone from the very first time.. Hard to say as damage.. but for example the screen was look like dirty between glass and bezel (or some very thin white rhing was there)... another is a thin chrome-like paint layer missing on 3-4mm at the rear camera corner.. But the phone came in an original SEALED box.. so everything was look like a factory one.. I dont think the retailer shop playing with me... but this phone really looks like a refurbished. So i donno.. I was searching on the internet about gorilla glass problems but i didnt see anything like this...
rootSU said:
Is it inside or outside? Its hard to tell from the picture.
If inside, it could be the glass coming away from the LOCA (liquid ocular clear adhesive) that sticks the glass to the screen
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
its hard to say for me also.. I guess its maybe outside, and something like the glass is deeper. This all not so visible, I just noticed today and i using the phone more weeks now... I just noticed that I always see the same "pattern" when the screen a litle bit wet or has some fat on the top from my finger... If i clean it up as its possible, you cant see at all, just from certain viewpoint - also very transparent..
The picture that I uploaded is brighted up with photoshop, and i was breath on the screen.. But always the same pattern comes back.. I cant do anything.
Strange.... I can live with this problem. However I was paying the same money like anybody else who got a faultless phone...
Just realy curious, maybe someone already has same experience...
As stated earlier in the thread, I would hazard a guess it's the glass separating from the loca.
When I replaced my own glass parts looked like that as I begun the separation.
Sent from my GT-I9300 using xda app-developers app
GG2 has an oleophobic coating than can wear with time,I reckon what you are seeing is the side swipe wear areas from where you scroll home screens
slaphead20 said:
GG2 has an oleophobic coating than can wear with time,I reckon what you are seeing is the side swipe wear areas from where you scroll home screens
Click to expand...
Click to collapse
Something can be true here, because that area takes the fat faster.. If i pull over a wet paper on the screen, on this place will be more water than the other part of the screen, where just little bubbles. In this area will be a continous "water-spot"..
However i dont think i can wear down in 2-3 weeks...
nsx82 said:
Something can be true here, because that area takes the fat faster.. If i pull over a wet paper on the screen, on this place will be more water than the other part of the screen, where just little bubbles. In this area will be a continous "water-spot"..
However i dont think i can wear down in 2-3 weeks...
Click to expand...
Click to collapse
Well I have seen reports of this wear popping up at fairly regular intervals.....I think, as with metals, some people's sweat/oil just reacts with the coating possibly
I thinking now: it was maybe come citric acid on my fingers at my workplace. although that must be visible almost everywhere on the screen. I used more than a year long a galaxy nexus in the same conditions. there i did never see anything like this.
i think if the coating is missing on my phone, it was missing already in the box...
do you think is that possible to replace the missing coating with any aftermarket spays? maybe i'll give a try for it if someone has experience with...
Sent from my GT-I9300 using xda app-developers app
nsx82 said:
I thinking now: it was maybe come citric acid on my fingers at my workplace. although that must be visible almost everywhere on the screen. I used more than a year long a galaxy nexus in the same conditions. there i did never see anything like this.
i think if the coating is missing on my phone, it was missing already in the box...
do you think is that possible to replace the missing coating with any aftermarket spays? maybe i'll give a try for it if someone has experience with...
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I doubt it, my advice would be to learn a lesson, put a screen protector on.......and keep it on. Personally, a screen protector is the first thing I do to any phone, along with a flip case......not to everyone's taste but I've never broken or scratched a phone yet!
nsx82 said:
Something can be true here, because that area takes the fat faster.. If i pull over a wet paper on the screen, on this place will be more water than the other part of the screen, where just little bubbles. In this area will be a continous "water-spot"..
However i dont think i can wear down in 2-3 weeks...
Click to expand...
Click to collapse
I have an issue on the same lines.. In a dark room against the backlight, I see dark spots on the screen.. though they are not there when the screen is lit..
I am thinking of taking the phone to the service center..
srv.abhishek said:
I have an issue on the same lines.. In a dark room against the backlight, I see dark spots on the screen.. though they are not there when the screen is lit..
I am thinking of taking the phone to the service center..
Click to expand...
Click to collapse
Yes i thinking on too, but in this case i get no replacement phone, and have to wait again around 2 weeks for the service, then start installing again everything.... I only do this with my phones in this year untill now. Suffering enough.. My prevoius phone (galaxy nexus) has an emmc bug, this is why i was trying to put another kernels, roms, etc.. finally was dead... then i bought the galaxy s3 that i used only for a day long because was stuck in earphone mode. - sending back, waiting again for another phone, now i have this.. at least works, but looks ****...
All my phones was Samsung, but i getting lost my confidence with this name... I think next time i will buy something else...
srv.abhishek said:
I have an issue on the same lines.. In a dark room against the backlight, I see dark spots on the screen.. though they are not there when the screen is lit..
I am thinking of taking the phone to the service center..
Click to expand...
Click to collapse
That's nothing to do with this thread, search for information on OLED screens - it is supposed to be like that.
---------- Post added at 02:04 PM ---------- Previous post was at 02:00 PM ----------
nsx82 said:
Yes i thinking on too, but in this case i get no replacement phone, and have to wait again around 2 weeks for the service, then start installing again everything.... I only do this with my phones in this year untill now. Suffering enough.. My prevoius phone (galaxy nexus) has an emmc bug, this is why i was trying to put another kernels, roms, etc.. finally was dead... then i bought the galaxy s3 that i used only for a day long because was stuck in earphone mode. - sending back, waiting again for another phone, now i have this.. at least works, but looks ****...
All my phones was Samsung, but i getting lost my confidence with this name... I think next time i will buy something else...
Click to expand...
Click to collapse
I would suspect that your 'new phone from a sealed box' was in fact a reconditioned unit with many thousands of hours use, hence why the screen coating is worn away.
Unless your citric acid solution was very strong, like you have holes in your fingers as well, I doubt this would cause it.
Again, best advise is to fit a £1 screen protector - it can save you from more than just scratches.
Ok, firstly I'll admit that I suffer from a certain level of OCD when it comes to phones. I ordered a GPE last week and was very impressed with the phone. The size is a bit large, but everything else, except for the camera, is phenomenal with this phone.
However, about one week after I got the phone, I noticed what can best be described as a smudge on the front lower right corner, about the radius of a quarter. Granted, since it is at the corner, the total size would be a quarter of a quarter. Anyway, it is usually hard to see it unless you run your finger over the area, whereby the spot becomes clearly visible. I don't know if it is a scratch on the screen protector, but I can't feel any texture and light doesn't seem to show any micro abrasions. It almost seems to be under the screen protector.
Anyway, the unit also had a weird creak on the back of the phone (pressing it in an area would make the phone creak), so I asked for a replacement unit. I got it yesterday and what do you know, the smudge is there on the new unit, too! So my question to other Z Ultra owners is whether this is a common thing and secondly, whether it is an issue with the screen protector only, not some damage to the screen.
The best way I can describe it is as if someone applied pressure on the corner leaving a mark. Again, it is really hard to see if the screen is clean, but becomes easily visible if you smudge the corner with your finger - a clearly visible quarter-circle will become visible if your phone is like mine. Thanks for your help. BTW, I'm going to keep my phone unless it turns out that the smudge is some kind of pressure damage.
The anti finger print coating wears off real fast on the xzu, only way to solve this is to either remove the sony screen protector or apply another screen protector on top of it. Mine wore out in a week, and your replacement gpu is most likely a used defective unit being refurbished. The reason why the smudge is on the lower right corner is because that's the area you use most often....for scrolling and unlocking the screen, hence the wear out
beerope said:
The anti finger print coating wears off real fast on the xzu, only way to solve this is to either remove the sony screen protector or apply another screen protector on top of it. Mine wore out in a week, and your replacement gpu is most likely a used defective unit being refurbished. The reason why the smudge is on the lower right corner is because that's the area you use most often....for scrolling and unlocking the screen, hence the wear out
Click to expand...
Click to collapse
This.
beerope said:
The anti finger print coating wears off real fast on the xzu, only way to solve this is to either remove the sony screen protector or apply another screen protector on top of it. Mine wore out in a week, and your replacement gpu is most likely a used defective unit being refurbished. The reason why the smudge is on the lower right corner is because that's the area you use most often....for scrolling and unlocking the screen, hence the wear out
Click to expand...
Click to collapse
I'm not so sure my replacement unit is a refurbished one. I believe Google has a policy to replace phones with new devices. Also, it is basically the exact place and shape as the smudge on my previous phone, and this unit has been used for only a bit more than 24 hours. The smudge starts at the lower right corner of the glass on the front of the device and goes as far as barely short of the actual display portion of the glass slab.
With sample of two devices, it seems to be a result of the manufacturing process because the two are so similar. Just weird. I guess if it really gets under my skin I'll try to remove the film.
I had the same thing, only in the lower left corner, but i got my screen replaced (for a different reason), and the screen protector i got on the new display is looking good. It's only the oleophobic coating that's wearing off, but i understand how that can be incredible annoying.
jokrak said:
I'm not so sure my replacement unit is a refurbished one. I believe Google has a policy to replace phones with new devices. Also, it is basically the exact place and shape as the smudge on my previous phone, and this unit has been used for only a bit more than 24 hours. The smudge starts at the lower right corner of the glass on the front of the device and goes as far as barely short of the actual display portion of the glass slab.
With sample of two devices, it seems to be a result of the manufacturing process because the two are so similar. Just weird. I guess if it really gets under my skin I'll try to remove the film.
Click to expand...
Click to collapse
Believe what you want to believe. Although I'm telling you its a used device...do you really think they'll thrash all units sent back and dispatch new ones every time someone RMA their phone. Anyways, the solution have been stated out for you, choose what floats your boat
LordManhattan said:
I had the same thing, only in the lower left corner, but i got my screen replaced (for a different reason), and the screen protector i got on the new display is looking good. It's only the oleophobic coating that's wearing off, but i understand how that can be incredible annoying.
Click to expand...
Click to collapse
I suppose that theory is as good as any. Nice device anyway. Thanks for the reply!
Yes you can hide it.
apply any screen protector on top. The sh!tty smudge will not visible any more.
Sorry to necro this old thread.
I just wanted to add that I have the exact same issue. Noticed it today while going to show someone it.
I've been babying the heck out of the phone to prevent this issue, but unfortunately my screen protector and case won't show up until a few days from now.
I'm hoping applying the screen protector over it is all I need to do.
I figured I'd post in this thread in case someone else also had this issue and was unaware of this common issue.
Smudge in up left corner
Hi.Just bought this phone and when i clean the screen from fingerprints i see a smudge or mark or whatever its called about 1 x 1 cm in the left up corner.Is it normal?
If you look carefully it seems to be from inside and it doesnt leave.You can see it better only when you pass over it with a towel while cleaning the screen.
Is it something with antistutter film?Warranty covers it?
Thanks in advance
I have it also, 1 day old phone. Hard to believe it is wear.
stewwmann said:
I have it also, 1 day old phone. Hard to believe it is wear.
Click to expand...
Click to collapse
I found a solution. I returned the phone back to the shop i bought it, i took back my money and i just ordered it from another shop.
:laugh::silly:
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
jimmydigital00 said:
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
Click to expand...
Click to collapse
Pictures or it didn't happen
Brava27 said:
Pictures or it didn't happen
Click to expand...
Click to collapse
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
I just checked my black 128gb one and it has a perfect screen,
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
Click to expand...
Click to collapse
Why would you post something without any proof?
Brava27 said:
Why would you post something without any proof?
Click to expand...
Click to collapse
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
Click to expand...
Click to collapse
jimmydigital00 said:
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
Click to expand...
Click to collapse
You do not belong on XDA, please leave.
Yup.. Pics, or it never happened
Sent from my D6503 using XDA Free mobile app
Why is it so hard to believe his phone arrived with a few scratches? Every company has a few defects slip through QC.
I'm not trying to light a match here because I am a new member, is it really xda's thing to asuume everything negative posted without pictures means there lying.
Maybe I'm old, (I am) but I always thought forums were about a community for help and support and a way for people with like minded interests to come together. If that's the case I imagine I should just stay a lurker taking advantage of the developers Roms and not offering any input or help to others.
Bit of a sad world we live In if this is how we now define a community.
Guess I just still live in a different time.
I believe. I've had the same issue with Samsung and Other companies in the past. Just one of those things that can happen during assembly. Good thing is that they will replace it because it's a manufacturer defect.
Anyway thanks for the heads up. Good to know to look for this when I go get mine on the 10th.
Sent from my iPhone using Tapatalk
Brava27 said:
You do not belong on XDA, please leave.
Click to expand...
Click to collapse
and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
Core618 said:
and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
Click to expand...
Click to collapse
If you actually followed the conversation, you would see that the member threw insults at me for no apparent reason. So I guess if you believe that is allowed and permitted, then by all means....
My replacement is scratched up as well.. wtf
Same problem here. About half a dozen small hairline scratches in mine (128GB black). Not a huge deal, but I'm paying almost a grand for this phone, so I want it to be perfect.
Got a replacement coming, so hopefully it's alright. If not, I may just exchange it for the normal S6. Might be a manufacturing problem with the curved screen.
There is another thread in the general section with several people reporting the same problem. Not sure if samsung or tmobile is to blame but it is clearly a problem.
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
lpforte said:
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
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Click to collapse
I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
jimmydigital00 said:
I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
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Click to collapse
Too late. I was just so frustrated that I followed their instructions. I ordered one with next day shipping and was told my original order would be completely refunded, including shipping costs. So it will be a wash in the end, but I probably won't get the new phone until tomorrow and I am not sending this one back until I get the other one.
I will say that my phone came with a small scratch by the multitasking button but at this point I don't care. I was mad at first but I hate calling to complain.
My 32GB black one came yesterday (4/2) with overnight shipping and it had a couple of scratches on the screen and top bezel. Not deep enough to affect viewing on the display but noticeable when the screen is off and you see the phone in certain angles under lights.
Like the previous poster mentioned, the scratches are not all in one direction or in a pattern. Mine happen to go diagonally on different parts of the phone. I am guessing it is because the plastic front and back glass protector it ships in is not fully attached to the phone. It's like a plastic sleeve with a open top and bottom so the phone has a little room to slide around against the plastic as the box is thrown around delivery trucks. Mine came in a shipping envelope instead of a box so even the box with the phone in it had room to move around as it went through UPS.
These initial scratches are not a deal breaker for me for now though. The more concerning part is that it appears there has been no improvement in terms of anti-scratching/Mohs scale with Gorilla Glass 4. So my concern is how the phone will hold up over time without a screen protector if it was scratched so easily before I even got it.
Hello, I have a weird smudge on the top of the screen. Noticed it only yesterday.
When I wipe it off with a microfiber cloth it disappears but then when I wipe my finger in that area it shows again.
What could it be? Picture attached.
s0nixx said:
Hello, I have a weird smudge on the top of the screen. Noticed it only yesterday.
When I wipe it off with a microfiber cloth it disappears but then when I wipe my finger in that area it shows again.
What could it be? Picture attached.
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Its a small thing, but considering the cost of these devices I would try to return it you can.....glad it doesn't show up in the middle of the screen or anything - but I know if that were my phone I would see it constantly and it would bug the hell out of me...Good luck
regarding what it is - to me, it looks like it is not 'glued' or sealed properly in that location - I don't know for sure of course, but it does seem to appear lt is not sealed correctly in that area...
Maybe oleophobic coating got off?
blackcyxx21 said:
Maybe oleophobic coating got off?
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Phone is 6 days old.
Do you think I can claim warranty?
s0nixx said:
Phone is 6 days old.
Do you think I can claim warranty?
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I would go there and try, but I think you can.
blackcyxx21 said:
I would go there and try, but I think you can.
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Ok I left the phone at the service center. Will see if I get a new one. They said they need to contact Samsung to approve it but since the phone is only 1 week old they are positive I would get a replacement.
So yesterday I got a new phone and the same thing is still present in exactly the same spot. A little smaller but clearly visible. I don't know what to do... If I get another replacement phone I guess the same issue will still be present...
Can anyone look at the same spot rub a finger along and see if they have this?
s0nixx said:
So yesterday I got a new phone and the same thing is still present in exactly the same spot. A little smaller but clearly visible. I don't know what to do... If I get another replacement phone I guess the same issue will still be present...
Can anyone look at the same spot rub a finger along and see if they have this?
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Damn dude. Look real close. Its the same screen but they made it worse. I dont think its oleophobic coating wear. It appears the top layer is trying to seperate from the rest of the display.
Did you verify the IMEI changed?
I've checked my device and I don't have that
But yeah, it looks like they didn't try to fix your phone at all
Scott said:
Damn dude. Look real close. Its the same screen but they made it worse. I dont think its oleophobic coating wear. It appears the top layer is trying to seperate from the rest of the display.
Did you verify the IMEI changed?
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It's a new phone that was factory sealed. The colour is even different. When I wipe it clean it disappears but after rubbing with a finger a few times it reappears again.
s0nixx said:
So yesterday I got a new phone and the same thing is still present in exactly the same spot. A little smaller but clearly visible. I don't know what to do... If I get another replacement phone I guess the same issue will still be present...
Can anyone look at the same spot rub a finger along and see if they have this?
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First of all, do not get offended, but do you wash your hands? How in the earth do you get the display on both phones so dirty, it seems at it does not have any oleophobic coating at all? Try to wash the phone in clear water, and see if the problem is still there. Also wash your hands, and try not to make the phone dirty, I have never seen so much dirt on a phone overall!
I returned an s9 plus that had this exact same issue. I thought it was me
arnes_king said:
First of all, do not get offended, but do you wash your hands? How in the earth do you get the display on both phones so dirty, it seems at it does not have any oleophobic coating at all? Try to wash the phone in clear water, and see if the problem is still there. Also wash your hands, and try not to make the phone dirty, I have never seen so much dirt on a phone overall!
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Sorry, but are you making fun of me? I wash my hands multiple times during the day but unfortunately, I have sweaty fingers so what can I do? It's summer. Do you think you can keep your phone in the same condition as you took it from the box? That way you need to clean it every 10min... Washing does nothing however when you wash it water stays in that spot meaning there's no coating in that area.
Also, I went to my electronics store to check the devices on display and sure enough one had the same issue in the same spot. 100% lottery and manufacturing defect + horrible QC from Samsung.
The only way I see to resolve the problem is to apply a screen protector but personally, I hate them so I think I'll have to live with it. A replacement won't fix the issue and could even make it worse.
Like I said it's a lottery.
I was not making fun with you, I am sorry if it did seem like it. I understand sweaty fingers on summer time, but the phone is also on the bezels with something on it (dust or some particles), that is the reason why I mentioned it. Also, your both phones from the pictures look anyway waaay to smudgy all over the display, for me it is like the oleophobic coating is not there at all. I also have sweaty fingers and such but never, never had a display or phone looking like that, so it is for sure a manufacture defect.
As for the replacement unit, why do you think that it wont fix the issue and probably would make it worse?
If I was in your situation I would take it back and request a third device which does not have that fault. I have seen many S9/+ devices but none of it had such issue.
All of my phones have this. For me, its the diamond stud I wear on my left ear. Doesnt scratch but puts a "mark" on all my phones in the exact same place. Clean off looks fine, run greasy finger and they all smudge on the same spot. Most likely the diamond earring rubs off the invisible coating.
Ask for another replacement. This is unacceptable for a premium device like the s9+.
I only hit reply so I could ask how dirty are you, but I see someone has already beat me to it. No problems with my screen.. not to mention it's older than yours and cleaner without me doing anything.