Restore Photos after factory reset. Broken USB data port. - Galaxy S6 Edge Q&A, Help & Troubleshooting

Hey lads,
Title pretty much sums it up. Factory reset my phone, after which I realised I had more photos that I didn't back-up. Phone is Full Stock, Latest Firmware. The problem is that the USB port is really finnicky and sometimes even refuses to take a charge if the cable is in a particular angle. Also, tried on two different PCs, USB port does NOT accept data. At all. Phone starts charging from the pc usb port, but doesn't recognise the pc and the pc doesn't see the phone. So how can I get my photos back? I know that that can be done with a usb connection OR on device with root (which I do not want to do with this device). So yeah, any suggestions? USB fixes would be great.
Cheers,
Alex.

Have you tried Airdroid, or another similar app? From memory you just need PC and wifi, no usb required to transfer files.

MintyTrebor said:
Have you tried Airdroid, or another similar app? From memory you just need PC and wifi, no usb required to transfer files.
Click to expand...
Click to collapse
Maybe I wasn't clear enough, sorry. I factory reset my device and lost photos. I need to recover them, but the usb data is not working. How can I do that?

SpeederT12 said:
Maybe I wasn't clear enough, sorry. I factory reset my device and lost photos. I need to recover them, but the usb data is not working. How can I do that?
Click to expand...
Click to collapse
By any chance did you have Google photos sync enabled? You could use disk digger pro, but it requires root. I have used it before and it's a good tool and works.

Related

USB Device Not Recognized

Howdy,
I have a 'jasjam' and am presently running WM6 Black. I decided today that I would upgrade to the new HTC ROM but almost every time I connect my phone to the PC here (Win XP) I get 'USB Device Not Recognized' on the occasion it does work, once the phone goes into the boatload when I try to upgrade (Hard SPL) I get 'A device attached to the computer has malfunctioned.' or something along those lines.
Any help here would be greatly appreciated.
Ben.
Bump...
The phone seems to initially recognized (XP installs driver for HTC USB Sync), but after a little while the charge light will turn off and the phone will not be seen. After reconnecting it it becomes an 'Unknown USB device' again.
I'm running Schap's 3.54c.
Hopefully someone's encountered this problem before.
Ben.
Managed to upgrade with SD card, which indicently I felt was rather an improved process over upgrading via USB.
In any case I'm still having no luck getting the USB connection to function even now with the new HTC rom.
I've tried various things including cycling 'advanted networking features' under the USB connection properties (I saw this mentioned in another thread).
Again, any help would be appreciated.
Ben.
Try a different usb cable...they have been known to go bad.
galaxys said:
Try a different usb cable...they have been known to go bad.
Click to expand...
Click to collapse
Yep,
I have had 2 go bad so far.
I had thought the same thing, so I tried 4 different cables & purchased a brand new one to no avail. :-/
AussieBen said:
I had thought the same thing, so I tried 4 different cables & purchased a brand new one to no avail. :-/
Click to expand...
Click to collapse
I got the same thing with my hermes...i think its a hardware issue. Do you have issues with slow bootup, lost BT etc?
do a system restore on your machine. select the time before you did your last flash. my pc at work does the same thing, system restore usually fixes it.
cyndication said:
do a system restore on your machine. select the time before you did your last flash. my pc at work does the same thing, system restore usually fixes it.
Click to expand...
Click to collapse
That's a good idea, that's worked before for me also.
Another option, if you can find the phone under 'Device Manager' on your PC, is to remove it.
And then when you plug your phone back in to your PC it recognizes 'New Hardware' and reinstalls it.
Sometimes that works.
It's happening also for me from time to time.
- A restart of both machines sometimes helps.
- good usb cable is needed (I had a retractable and it was almost never syncing).
- reinstall activesync + delete partenrship on both tel & pc is the last thing you could try...
Still it happens to me sometimes.
PS1: I was almost never able to sync via usb cable when not connected to the Company Lan.
PS2: I found a Mobile Checkpoint VPN client was also "disturbing".

Transferring photos

When I try to transfer pics to PC I don't get a notification when I plug in USB. Also I don't have an option in settings to connect to PC.
Sent from my Eris using XDA App
matthewe said:
When I try to transfer pics to PC I don't get a notification when I plug in USB. Also I don't have an option in settings to connect to PC.
Click to expand...
Click to collapse
Try another cable? That's always step 1. If that doesn't work, try a different USB port on the PC; try restarting the PC.
I have even tried using my laptop! Same thing, no notification. There is no option in settings to connect to pc either. I know on older roms i remember seeing that option on my phone:confused. Would deleting the android secure folder have anything to do with that?
matthewe said:
I have even tried using my laptop! Same thing, no notification. There is no option in settings to connect to pc either. I know on older roms i remember seeing that option on my phone:confused. Would deleting the android secure folder have anything to do with that?
Click to expand...
Click to collapse
If you have the SDK installed on your computer you can try using adb. The stock camera app generally puts your photos in /sdcard/DCIM/Camera.
Code:
adb pull /sdcard/DCIM/Camera
This should copy all of those photos to whatever directory you are currently in, in your terminal.
Edit: Also, you might want to try another USB cable. My last usb cable gave me similar problems and eventually stopped working even for charging.

Galaxy s2 I777 Does not connect in USB Mass Storage mode.

Hello everyone,
I am a new user of galaxy s2 i777. I have been trying to connect the phone in usb mass storage mode.
I have gone through a lot of threads in this forum, none of them give a clear idea as to what to do.
some say install kies some say something else... I have tried many things. all of them dont seem to work.
Can anyone please guide me in a clear cut was as to what to do?
Thanks guys.
Out of the box, by the default, when plugging, usb icon will and should be displayed on the notification; pull the notification down then tap to connect the usb mass storage mode. Your PC should recognize it now.
Note: try more than one usb port.
Go to settings->wireless and network->usb utilities follow instructions
I ran into that problem after using one my sisters chargers when i was visiting my parents house. Apparently the usb cable bent the connector in my phones port. I ended up bending it back and it has worked like a charm since then
Or enable USB DEBUGGING option. If you do that as soon as you plug into any computer, the option to transfer files will automatically show in your notification/status bar.
How to enable USB Debugging:
Settings-Applications-Development-check USB debugging
barbo said:
How to enable USB Debugging:
Settings-Applications-Development-check USB debugging
Click to expand...
Click to collapse
To clarify:
The Galaxy S II defaults to MTP mode (media mode, similar to iPhone).
Unlike said iPhone however, we can change ours back to the UMS (USB Mass Storage) mode by enabling USB debugging.
I never found it documented anywhere, I just ran into by accident when enabling USB debugging for TB and MTP stopped working.
It took me a while to figure out why.
I actually like MTP mode (it's faster and easier to use, except in linux as I understand).
The "USB Utilities" option seems to be a per-use setting (not 100% sure, never used it). However USB debugging is a "set and forget" option.
Use steps I quoted above to enable it.
After that when you plug it in, you can select to mount it to the PC via the notification bar.
Hope that helps.
EDIT: It looks like this option was posted by at least one other person on here before: http://forum.xda-developers.com/showpost.php?p=20204599&postcount=12
Tried everything
Guys,
I have enabled USB debugging mode as you have recommended and and it still does not work. I am always getting the notification on windows as "USB device not recognized".
I have tried everything. i have installed the USB driver for I777 from the samsung website. That did not work.
Another strange thing. I tried "Wireless and Network>USB utilities>Connect storage to PC" on my FRIENDS computers(Windows 7), it works.! My phone connects in mass storage mode and I am able to transfer files as usual. I did not install any software on my friends computers.
But when i do the same thing on my WINDOWS 7 PC, it does not work. I use a Lenovo T420i with factory software installed.
I am a noob in the drivers department. Can anyone please tell me what to do.
Thank you.
Help appreciated.
you say "new user" which implies stock rom. if what they are asking you to do is not working, then i believe you might need to exchange the phone. if you have an ICS rom on it, then i think that you might be stuck with MTP until you switch back to Gingerbread. i might be wrong.
Is Anti-virus disabled on your computer? Seems I've heard that it should be, but can't find where... Also, there may be different drivers for a 64-bit machine (W7?) vs. 32-bit.
Have u tried a different USB port or cable on your PC?
Sent from my GT-I9100 using XDA App
niteshreddy said:
Guys,
I have enabled USB debugging mode as you have recommended and and it still does not work. I am always getting the notification on windows as "USB device not recognized".
I have tried everything. i have installed the USB driver for I777 from the samsung website. That did not work.
Another strange thing. I tried "Wireless and Network>USB utilities>Connect storage to PC" on my FRIENDS computers(Windows 7), it works.! My phone connects in mass storage mode and I am able to transfer files as usual. I did not install any software on my friends computers.
But when i do the same thing on my WINDOWS 7 PC, it does not work. I use a Lenovo T420i with factory software installed.
I am a noob in the drivers department. Can anyone please tell me what to do.
Thank you.
Help appreciated.
Click to expand...
Click to collapse
Firstly, it's how amazing you are. You asked a question and only returns to it TWO months after? Obviously, it doesn't bother you that much.
Secondly, however, we're here to help.
About your friend computer, a. maybe he did install the Samsung USB driver already or b. maybe, at that time, you are using MTP mode.
Anyway, forget about his computer, let's get it work on yours.
I personally think the USB driver that you've downloaded from their website WOULD NOT work. I don't know why but I can tell you that it did not work for me. Give me some times to dig into my files or search again on this site for the CORRECT driver. You can also help me and yourself by continue to search for this on this xda site since I got it from here too.
Thirdly, along side with the 2nd above, do try different usb cables, do try on different usb ports
I can enable the USB mode on my note, but when browsing the phone with my computer (Mac & PC) I can not see the contents of the SD card?
EDIT: nevermind, rebooted phone and is working now.
Resolved
votinh said:
Firstly, it's how amazing you are. You asked a question and only returns to it TWO months after? Obviously, it doesn't bother you that much.
Secondly, however, we're here to help.
About your friend computer, a. maybe he did install the Samsung USB driver already or b. maybe, at that time, you are using MTP mode.
Anyway, forget about his computer, let's get it work on yours.
I personally think the USB driver that you've downloaded from their website WOULD NOT work. I don't know why but I can tell you that it did not work for me. Give me some times to dig into my files or search again on this site for the CORRECT driver. You can also help me and yourself by continue to search for this on this xda site since I got it from here too.
Thirdly, along side with the 2nd above, do try different usb cables, do try on different usb ports
Click to expand...
Click to collapse
First of all I appreciate the help you are giving me.
I am sorry if I offended you by not returning for quite a long time to post.
I have now resolved the problem and would like to share for everyone's benefit over here.
The problem was not with the software, it was with the hardware. I followed all the suggestions given over here and was in the end convinced that there should be a problem with my motherboard. This is surprising because my Flash Drive and USB mouse all work with my laptop without any glitches. But my phone(i777) and any other android phone would not connect to the computer. It would say device not recognized.
My nook e-reader which used to work perfectly started acting strange, it would be detected but i would not be able to transfer files onto the nook. So now I ws convinced that this was a hardware problem.
So I called up lenovo and showed them this problem via some software where i could share my screen with them. They asked me if a USB flash drive was working and I said yes. They reply saying that everything is perfect with your laptop and cut the call. I was offended , these lenovo support guys would not understand that it was a complex problem.
So I went to a local MicroCentre which had support for lenovo servicing and showed this problem to a technician. He was convinced that there was some problem and got my motherboard replaced . And voila there connects my android to my computer in USB mode..!
I would like to thank everyone for their help and taking time out to post here.
My laptop: Lenovo T420i with i3. looks like this was a case with my laptop only. a person i know has a t420(i5) in which my phone connected without any glitches.
Thank you for your help everyone. Hope to be helpful in return in the near future.

Please Help! All USB Options VANISHED from Phone Menu (CM 7.2)

So today I noticed that my battery was about to die and I tried charging my phone and it wouldn't recognize that it was plugged into the mini-usb cable at all. Cleaned the port and pulled the battery and now it will will charge through the cable, but neither my phone nor my PC appear to realize that the two are connected, and ... strangest of all ...
ALL USB OPTIONS ARE NOW MISSING FROM MY PHONE'S MENU.
There are no USB options under "Wireless and network settings."
Under "applications\development" I can select "Android debugging," but that is it. And it doesn't seem to do anything. My phone just charges when connected to my PC and that is it.
No "mass storage" option available anywhere. It was there yesterday--gone today.
I'm running CM 7.2.0 RC2.
The ONLY thing I can think that I did was to delete a genie widget folder from my phone the last time it was connected to my PC. I looked it up first and it is supposed to be a news and weather app which I have never used and which I didn't even know was on there ... Could that have somehow removed USB options from phone's menu?
Also the mini-usb connection is definitely loose--if I jiggle it stops charging the battery--so it could be a hardware problem ... but how would a hardware problem remove all USB options from the software?
Any advice greatly appreciated! I use my phone as an MP3 player and not being able to put music on there is just going to ruin things for me ....
Haints said:
So today I noticed that my battery was about to die and I tried charging my phone and it wouldn't recognize that it was plugged into the mini-usb cable at all. Cleaned the port and pulled the battery and now it will will charge through the cable, but neither my phone nor my PC appear to realize that the two are connected, and ... strangest of all ...
ALL USB OPTIONS ARE NOW MISSING FROM MY PHONE'S MENU.
There are no USB options under "Wireless and network settings."
Under "applications\development" I can select "Android debugging," but that is it. And it doesn't seem to do anything. My phone just charges when connected to my PC and that is it.
No "mass storage" option available anywhere. It was there yesterday--gone today.
I'm running CM 7.2.0 RC2.
The ONLY thing I can think that I did was to delete a genie widget folder from my phone the last time it was connected to my PC. I looked it up first and it is supposed to be a news and weather app which I have never used and which I didn't even know was on there ... Could that have somehow removed USB options from phone's menu?
Also the mini-usb connection is definitely loose--if I jiggle it stops charging the battery--so it could be a hardware problem ... but how would a hardware problem remove all USB options from the software?
Any advice greatly appreciated! I use my phone as an MP3 player and not being able to put music on there is just going to ruin things for me ....
Click to expand...
Click to collapse
Sounds like you have a bad usb port on your phone. First thing I would try is a new usb cable from the T-Mobile store. If that doesn't work then you definitely have a defected usb port. www.mobiletechvideos.com will repair your usb port on the phone, it runs around 40 bucks but the usb cable will only be around $15. I thought my usb port was bad but it turned out to be a defected cable. Thankfully.
Ps: the news and weather app deletion should not effect usb mass storage what so ever.
Sent from my SGH-T959 using XDA Premium App
Confirm it's not the ROM/kernel first. Flash back to another ROM/stock and see if anything changes
Since it's charging sounds like you USB port is fine . Follow FaultExcepts advice and reflash the ROM .
Sent from my SGH-T959 using xda app-developers app
Thanks to you all for responding! I posted about this in the CM7 forum as well and I'm getting nothing but silence over there.
I'll try a new mini-usb cord first and if that doesn't work I will reflash ... It sucks that I have no way to back stuff up first, since I can't copy anything over to my computer ...
Will post back with the results. Thanks again you guys!
Haints said:
Thanks to you all for responding! I posted about this in the CM7 forum as well and I'm getting nothing but silence over there.
I'll try a new mini-usb cord first and if that doesn't work I will reflash ... It sucks that I have no way to back stuff up first, since I can't copy anything over to my computer ...
Will post back with the results. Thanks again you guys!
Click to expand...
Click to collapse
Titanium backup.
Sent from my SGH-T959 using xda premium
Thanks for the suggestion. I'll try titanium back up.
All: I bought a new mini usb cord and tried it out. As soon as I connected my phone to my laptop, my phone displayed a "mass storage" message and I thought "Yes!" It's working! But then the message went away and my laptop displayed a message stating that there was a problem with the hardware I'd connected ...
Since then, nothing. It is exactly the same as before: phone will charge, but nothing else.
So it must be a hardware problem with the phone, or the ROM got corrupted and should be reflashed. I wish I could know for sure before pursuing either option ...
Which would be more likely to actually remove USB settings from the options menu? That is the thing I still can't figure out ...
Haints said:
Thanks for the suggestion. I'll try titanium back up.
All: I bought a new mini usb cord and tried it out. As soon as I connected my phone to my laptop, my phone displayed a "mass storage" message and I thought "Yes!" It's working! But then the message went away and my laptop displayed a message stating that there was a problem with the hardware I'd connected ...
Since then, nothing. It is exactly the same as before: phone will charge, but nothing else.
So it must be a hardware problem with the phone, or the ROM got corrupted and should be reflashed. I wish I could know for sure before pursuing either option ...
Which would be more likely to actually remove USB settings from the options menu? That is the thing I still can't figure out ...
Click to expand...
Click to collapse
In that case you should just reflash the ROM or flash a completely new ROM to see if that's the issue, considering that is the free option. If that doesn't work then it would have to be a bad usb port on your phone, which is a 45 dollar option from mobiletechvideos.com. . When you flash a ROM make sure you wipe data, cache and dalvik cache. I would format the system partition as well, just to make sure you get a fresh install.
Sent from my SGH-T959 using XDA Premium App
I just realized there is a big problem ... I have videos of my kids that I've taken with my phone .... I can't lose those. If I wipe everything and reflash the ROM I'll lose them as Titanium backup does not save photos/videos ... any suggestions?
Haints said:
I just realized there is a big problem ... I have videos of my kids that I've taken with my phone .... I can't lose those. If I wipe everything and reflash the ROM I'll lose them as Titanium backup does not save photos/videos ... any suggestions?
Click to expand...
Click to collapse
On your sd card?
Haints said:
I just realized there is a big problem ... I have videos of my kids that I've taken with my phone .... I can't lose those. If I wipe everything and reflash the ROM I'll lose them as Titanium backup does not save photos/videos ... any suggestions?
Click to expand...
Click to collapse
If the pictures and videos are on your external sd card then you can just take it out as a precaution.
There may be an app that can do this for you if you're pics and vids are on the internal memory, since you can't connect to your pc. Google a app that backs up pictures and videos, you may find something. Just to clarify, you do have Samsung phone drivers installed on your pc, correct? You can't connect to mass storage through the computer unless you have the correct drivers installed. Also, as far as I know there is only one usb option you need checked to get in mass storage mode, and that's usb debugging. You say all other usb option are gone but that is the only option I have ever seen on any ROM, unless your talking about adb over network, which I don't think you will need to mess with that.
Sent from my SGH-T959 using XDA Premium App
Your pictures should be fine. Wiping only wipes the ROM for the most part.
Thanks Itz and FaultException for your responses!
I managed to back up my videos and pictures, by uploading them to mediafire from my phone.
I decided to bite the bullet. I went into recovery to reflash, wiped everything, went to install the zips, and ... there were no zips. I know I didn't delete them from the last time I installed a ROM, which was quite recent. But they were gone. I can't add them by connecting to my PC, and I can't download them directly onto my phone, because now ... I can't boot into the ROM. My nandroid backup does not work .... Man. This is going to be a fun evening.
I ended up pulling the external SD card, putting it into my mp3 player, downloading the zips onto that, put it back into my phone, and install from there (even though I know you're supposed to install from internal memory, not external.)
It worked just fine. I have a brand new, fresh installation of CM7. And .... I still can't connect to my PC via USB. It will charge, but that is it.
Yes, my PC has the required Samsung drivers, at least I put them on their previously. And in any event my laptop with windows 7 automatically recognized my phone before this issue began, without me installing anything extra ... Now, it will not.
It has to be a hardware issue with the port.
Now I have to decide whether it is worth trying to get it fixed, sending it off, etc, or if I should just start looking for a used Galaxy II on craigslist ...
Haints said:
Thanks Itz and FaultException for your responses!
I managed to back up my videos and pictures, by uploading them to mediafire from my phone.
I decided to bite the bullet. I went into recovery to reflash, wiped everything, went to install the zips, and ... there were no zips. I know I didn't delete them from the last time I installed a ROM, which was quite recent. But they were gone. I can't add them by connecting to my PC, and I can't download them directly onto my phone, because now ... I can't boot into the ROM. My nandroid backup does not work .... Man. This is going to be a fun evening.
I ended up pulling the external SD card, putting it into my mp3 player, downloading the zips onto that, put it back into my phone, and install from there (even though I know you're supposed to install from internal memory, not external.)
It worked just fine. I have a brand new, fresh installation of CM7. And .... I still can't connect to my PC via USB. It will charge, but that is it.
Yes, my PC has the required Samsung drivers, at least I put them on their previously. And in any event my laptop with windows 7 automatically recognized my phone before this issue began, without me installing anything extra ... Now, it will not.
It has to be a hardware issue with the port.
Now I have to decide whether it is worth trying to get it fixed, sending it off, etc, or if I should just start looking for a used Galaxy II on craigslist ...
Click to expand...
Click to collapse
At least your up and running now and your phone can charge, so that's a plus. I encouraged a member a few weeks back who had a bad usb port, to send his phone to www.mobiletechvideos.com because they are a very trusted source. He was up and running when he got his phone back and went ahead to say the service was great and had tracking on the package I believe. Here is the thread link, in case you want to read it.
http://forum.xda-developers.com/showthread.php?t=1709002
Edit: it costs $45 dollars to get your phone fixed by them so that's probably your best option in my opinion. Any other option will cost more.
Sent from my SGH-T959 using xda premium
iTz KeeFy said:
Haints said:
Thanks Itz and FaultException for your responses!
I managed to back up my videos and pictures, by uploading them to mediafire from my phone.
I decided to bite the bullet. I went into recovery to reflash, wiped everything, went to install the zips, and ... there were no zips. I know I didn't delete them from the last time I installed a ROM, which was quite recent. But they were gone. I can't add them by connecting to my PC, and I can't download them directly onto my phone, because now ... I can't boot into the ROM. My nandroid backup does not work .... Man. This is going to be a fun evening.
I ended up pulling the external SD card, putting it into my mp3 player, downloading the zips onto that, put it back into my phone, and install from there (even though I know you're supposed to install from internal memory, not external.)
It worked just fine. I have a brand new, fresh installation of CM7. And .... I still can't connect to my PC via USB. It will charge, but that is it.
Yes, my PC has the required Samsung drivers, at least I put them on their previously. And in any event my laptop with windows 7 automatically recognized my phone before this issue began, without me installing anything extra ... Now, it will not.
It has to be a hardware issue with the port.
Now I have to decide whether it is worth trying to get it fixed, sending it off, etc, or if I should just start looking for a used Galaxy II on craigslist ...[/QUO
At least your up and running now and your phone can charge, so that's a plus. I encouraged a member a few weeks back who had a bad usb port, to send his phone to www.mobiletechvideos.com because they are a very trusted source. He was up and running when he got his phone back and went ahead to say the service was great and had tracking on the package I believe. Here is the thread link, in case you want to read it
Sent from my SGH-T959 using xda premium
Click to expand...
Click to collapse
I used them for just that before.
Click to expand...
Click to collapse
I guess I'll try mobiletech as my next move ...
In the meantime I thought I might just try moving files back and forth via the external SD card ... but now I find that I can not move files from my internal memory to the external card or vice versa ..
Anyone know what could be preventing me from doing it? I just get a message that says: "Could not move file."

Question Unable to File Transfer from Windows to Phones Internal Storage?

Whenever I attempt to connect my phone via USB to USB-C or even from USB-C to USB-C using my Windows 10 Laptop, I'm unable to select the File Transfer option. My phone immediately begins charging, and Device Manager does not detect an unknown device.
Is there a workaround to resolve this issue as I would like to place some audiobooks onto my phone that I have stored on my computer.
This has been an ongoing issue for sometime now and I'm still unable to resolve the issue myself. Hopefully someone here can help me resolve this issue as this is the first phone where I've been unable to successfully File Transfer. This feature is important for me to transfer files to and from my phone.
Any help would be much appreciated. Thank you.
bupeapoop said:
Whenever I attempt to connect my phone via USB to USB-C or even from USB-C to USB-C using my Windows 10 Laptop, I'm unable to select the File Transfer option. My phone immediately begins charging, and Device Manager does not detect an unknown device.
Is there a workaround to resolve this issue as I would like to place some audiobooks onto my phone that I have stored on my computer.
This has been an ongoing issue for sometime now and I'm still unable to resolve the issue myself. Hopefully someone here can help me resolve this issue as this is the first phone where I've been unable to successfully File Transfer. This feature is important for me to transfer files to and from my phone.
Any help would be much appreciated. Thank you.
Click to expand...
Click to collapse
Do you have the latest USB driver installed? Also using a USB 2.0 port (A to C cable) seems to work best.
Sometimes it helps enabling USB Debugging in the Developer options.
Cheers
Tom
bupeapoop said:
Whenever I attempt to connect my phone via USB to USB-C or even from USB-C to USB-C using my Windows 10 Laptop, I'm unable to select the File Transfer option. My phone immediately begins charging, and Device Manager does not detect an unknown device.
Is there a workaround to resolve this issue as I would like to place some audiobooks onto my phone that I have stored on my computer.
This has been an ongoing issue for sometime now and I'm still unable to resolve the issue myself. Hopefully someone here can help me resolve this issue as this is the first phone where I've been unable to successfully File Transfer. This feature is important for me to transfer files to and from my phone.
Any help would be much appreciated. Thank you.
Click to expand...
Click to collapse
Do you get a popup on your phone to choose between charging, file transfer, MTP, PTP etc when you connect the phone to the PC/laptop? If not, you may be lacking the correct drivers.
Also in Developer Options, have you enabled the correct USB configuration?
Lughnasadh said:
Do you have the latest USB driver installed? Also using a USB 2.0 port (A to C cable) seems to work best.
Click to expand...
Click to collapse
Thanks for your response. After downloading the latest USB Drivers and updating each and every USB Serial Bus Controller, using the latest USB drivers, it states each and every Driver is up to date.
As you can see in this image HERE, I don't have a USB 2.0 Port; Only USB Root Hub 3.0 Ports instead. Could this be the issue? And if so, how do I go about downgrading from USB 3.0 down to USB 2.0?
tom1807 said:
Sometimes it helps enabling USB Debugging in the Developer options.
Cheers
Tom
Click to expand...
Click to collapse
USB Debugging is currently enabled and still no luck unfortunately.
TNSMANI said:
Do you get a popup on your phone to choose between charging, file transfer, MTP, PTP etc when you connect the phone to the PC/laptop? If not, you may be lacking the correct drivers.
Also in Developer Options, have you enabled the correct USB configuration?
Click to expand...
Click to collapse
Yes I sure do, but whenever I attempt to select between the default option of charging over to file transfer, it immediately reverts back to charging again. Initially, I thought it may be down to me using a generic cable, but even after using the official USB-C to USB-C adapter that comes with the Pixel 6a, and the fact my laptop supports this option, I thought this may have resolved the issue. Unfortunately, neither option allows me to file transfer.
bupeapoop said:
Yes I sure do, but whenever I attempt to select between the default option of charging over to file transfer, it immediately reverts back to charging again. Initially, I thought it may be down to me using a generic cable, but even after using the official USB-C to USB-C adapter that comes with the Pixel 6a, and the fact my laptop supports this option, I thought this may have resolved the issue. Unfortunately, neither option allows me to file transfer.
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Click to collapse
I see that you have an AMD system. By any chance is it older than a couple of years? There was an issue with USB ports on AMD PCs/Laptops some time back which, to my knowledge, was never resolved. Instead, the newer models started working alright.
Check with an Intel machine or one that has USB 2.0 ports.
are you using original cable type c cable? used to have that issue then I found out my current usb c (Xiaomi cable) is 5a,it will charge the device but very slow and wont show in device manager ..then i changed to 3a..the issue is solved..
and im using AMD Processor
bupeapoop said:
Thanks for your response. After downloading the latest USB Drivers and updating each and every USB Serial Bus Controller, using the latest USB drivers, it states each and every Driver is up to date.
As you can see in this image HERE, I don't have a USB 2.0 Port; Only USB Root Hub 3.0 Ports instead. Could this be the issue? And if so, how do I go about downgrading from USB 3.0 down to USB 2.0?
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Did you try an A to C cable? You can't downgrade USB ports.
TNSMANI said:
I see that you have an AMD system. By any chance is it older than a couple of years? There was an issue with USB ports on AMD PCs/Laptops some time back which, to my knowledge, was never resolved. Instead, the newer models started working alright.
Check with an Intel machine or one that has USB 2.0 ports.
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Click to collapse
You could be onto something here. Like you've stated, my laptop is older than a couple of years old, and I've had ongoing issues with my Lenovo Laptop and it's USB ports for as long as I can remember. Do you think a BIOS update could possibly resolve this issue?
It's just a little weird why it worked fine with my old Poco F1, but for whatever reason, with the Google Pixel 6a, it doesn't seem to want to play ball.
Could a possible workaround since all my Auidobooks are stored on an External HDD to simply connect my Phone to a newer PC/Laptop alongside the External HDD and copy/paste the audiobooks over if my phones internal memory is detected? If so, this maybe my only option.
Thanks for the heads up though. This is good to know as it reaffirms my initial suspicion that it may be a USB related issue with regards to this laptop than anything to do with the phone itself.
Lughnasadh said:
Did you try an A to C cable? You can't downgrade USB ports.
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Now that you mention it, I don't think I have if my memory serves me right? Would a simple cable like the one in this link HERE do the trick? If so, I'll order one tomorrow and see whether this resolves the issue. If not, I know it must be my laptop and not the phone that's causing these issues.
bupeapoop said:
Now that you mention it, I don't think I have if my memory serves me right? Would a simple cable like the one in this link HERE do the trick? If so, I'll order one tomorrow and see whether this resolves the issue. If not, I know it must be my laptop and not the phone that's causing these issues.
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I don't know about that specific cable you linked. What I do know is that people seem to have more success with A to C cables in general. I'm using an Anker A to C cable, but I don't know what model it is.
bupeapoop said:
Do you think a BIOS update could possibly resolve this issue?
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I don't think so. If my memory serves me right, people tried every possible solution without success at that time.
bupeapoop said:
It's just a little weird why it worked fine with my old Poco F1, but for whatever reason, with the Google Pixel 6a, it doesn't seem to want to play ball.
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I remember reading that it was choosy in deciding which phones to work with and which phones not. In other words, it worked with some brands and did not work with others. I also remember it did not work with OnePlus.
bupeapoop said:
Could a possible workaround since all my Auidobooks are stored on an External HDD to simply connect my Phone to a newer PC/Laptop alongside the External HDD and copy/paste the audiobooks over if my phones internal memory is detected? If so, this maybe my only option.
Click to expand...
Click to collapse
You can try, you have nothing to lose.
bupeapoop said:
Could a possible workaround since all my Auidobooks are stored on an External HDD to simply connect my Phone to a newer PC/Laptop alongside the External HDD and copy/paste the audiobooks over if my phones internal memory is detected? If so, this maybe my only option.
Click to expand...
Click to collapse
Why not just plug the external drive directly into the phone? I do that all the time when moving .flac and .mp3 files around -- works fine.
(Though it might depend a bit on the file system the hard drive uses.)

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