Hello,
I have recently purchased XZ1 and using it around month.
While using the phone I noticed the "Image retention" at the soft-navigation key and top-notification bar.
I immediately fired diagnostic app and saw serious burn-in marks.
I am using this phone around 1 month with brightness less than 25% and
with automatic brightness enabled and without much heavy usage.
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I understand LCD displays are prone to getting Image retention but I didn't expected this to happen within short time with this phone.
Does anybody else having the same problem ?
I have tested the screen and I have discovered exactly the same issue!! This phone has barely 3 months, I am very annoyed now
https://pasteboard.co/GWnz229.jpg
Someone else?
Is someone else affected here?
Screen burn
Yes I have screen burn too
that's not screen burn-in. that's "dirty screen effect" or panel uniformity problems common to LCD's. it's caused by various pressure points along the panel edges. burn-in, on OLEDs, would manifest as say, the Android back/home/multitasking buttons at the bottom of the screen having a ghostly image present no matter what else was on the screen.
eelpout said:
that's not screen burn-in. that's "dirty screen effect" or panel uniformity problems common to LCD's. it's caused by various pressure points along the panel edges. burn-in, on OLEDs, would manifest as say, the Android back/home/multitasking buttons at the bottom of the screen having a ghostly image present no matter what else was on the screen.
Click to expand...
Click to collapse
This is image retention. You can easily spot the navbar.
Edit: let me be more specific. The original topic title is not correct, as burn in is OLED typical issue, it's permanent and caused by OLED consuming itself where brighter images are shown.
What we are experiencing here, given we are talking of IPS panel, is image retention. The screen gets a temporary shadow of what was previously showed. Pretty common in IPS displays, yes it's transient but this should not be the case for a TOP TIER device.
As a reference I took a cheap Moto G5: guess what? No retention.
IMHO, this is Sony's fault, bad choice in IPS panel.
Tagilso said:
This is image retention. You can easily spot the navbar.
Edit: let me be more specific. The original topic title is not correct, as burn in is OLED typical issue, it's permanent and caused by OLED consuming itself where brighter images are shown.
What we are experiencing here, given we are talking of IPS panel, is image retention. The screen gets a temporary shadow of what was previously showed. Pretty common in IPS displays, yes it's transient but this should not be the case for a TOP TIER device.
As a reference I took a cheap Moto G5: guess what? No retention.
IMHO, this is Sony's fault, bad choice in IPS panel.
Click to expand...
Click to collapse
Thanks for reminder.
I corrected the title now.
Can anyone state your experience of contacting sony and getting repair/replace for the phone ?
saurabhrajguru said:
Thanks for reminder.
I corrected the title now.
Can anyone state your experience of contacting sony and getting repair/replace for the phone ?
Click to expand...
Click to collapse
I'm still deciding what to do with the phone. I could obtain a refund from Amazon, but sincerely I don't know which phone can pair the XZ1 in terms of size and performance (screen apart).
Mine is brand new and has nothing of those spots. Does it start to appear after months? How was yours when they were brand new?
Tagilso said:
I'm still deciding what to do with the phone. I could obtain a refund from Amazon, but sincerely I don't know which phone can pair the XZ1 in terms of size and performance (screen apart).
Click to expand...
Click to collapse
Same here.
I can't return to amazon now since It is more than month now.
I don't want to visit sony service since I don't have very good experience with them.
Psadim said:
Mine is brand new and has nothing of those spots. Does it start to appear after months? How was yours when they were brand new?
Click to expand...
Click to collapse
Mine started to appear around a month.
It was fine when it was brand new.
Image retention takes time to appear.
Found out that the retention mostly happens with solid black color (like the navbar), while solid white tends to remove it in some seconds.
My workaround is to install Navbar Apps from PlayStore, customize your navbar to show a light grey navbar (mine is #bcbcbc hex color) and the retention will not be a problem anymore.
A better solution would be to have a solid white bar, but it's ugly and the buttons become invisible. The best solution is a permanently transparent navbar, but AFAIK this is possible only with root.
Then I have combined the navbar customization with selective Immersive mode for the apps that I use most: using Tasker and Custom Navigation Bar I have enabled immersive mode for apps like Chrome and Spotify, so I will not be annoyed while using them.
Related
Hi, i got me a razr 3 days ago and was very happy with it.
But, as i happend to use the phone in the dark, i notised that when the screen brightnes was set to low there was ALOT off black marks under the screen. right then and there it lokked like water damage. but thees mark wherent noticable when in a light room or screen bright* set higher.
so i went back to the store and got a new one, but soon noticed the same defect in the new phone.
Anyone else have this problem?
https://supportforums.motorola.com/message/513648#513648
I have had the phone for just 24 hours and already noticed this problem with the screen. I will return it tomorrow and hopefully get one with a "better screen". The spots aren't the worst but I have a line straight down the whole screen. I have a pic but to new to post it.
spooner427 said:
I have had the phone for just 24 hours and already noticed this problem with the screen. I will return it tomorrow and hopefully get one with a "better screen". The spots aren't the worst but I have a line straight down the whole screen. I have a pic but to new to post it.
Click to expand...
Click to collapse
can u upload it to some pic sharing website?
have the same issue mate
posted it here check it out
https://supportforums.motorola.com/thread/62338?tstart=0
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As faced by spooner427. I am posting this image for him on request.
Thanks circleofomega for posting the pic
Yes, I have this problem too. I returned the phone for exchange
I had the black splotches on my Razr screen as well. I took it in and Verizon replaced it. Got it home and tested it and there is no more black splotches. I did notice a little bit of the "some areas are darker than others" but for the most part it is not noticeable at all.
I had this problem on my SGS2....replaced the screen 4times...still not solved! finally getting a refund from Samsung... was considering the droid razr well... but after reading this.... *packs my bags and runs*
I did get the phone replaced and was able to find one with alot cleaner of a screen and I only looked threw 3 phones they brought out. I had a diagonal line threw the screen. Either way the phone itself is great just glad Verizon actually cares about customer.
"The RAZR display uses a new high efficiency OLED material. These screens may in some cases exhibit slightly darker regions, like you've noticed. Because the darker regions are only visible when viewing the black screen in a very dark environment, they will not interfere with general use. Most importantly, they don't change over time and are typical for this generation of OLED material. They in no way indicate a problem or defective screen."
[TSON] said:
"The RAZR display uses a new high efficiency OLED material. These screens may in some cases exhibit slightly darker regions, like you've noticed. Because the darker regions are only visible when viewing the black screen in a very dark environment, they will not interfere with general use. Most importantly, they don't change over time and are typical for this generation of OLED material. They in no way indicate a problem or defective screen."
Click to expand...
Click to collapse
I have seen Motorolas response but I work nights and the "general use" of my cell is in a low light environment, so this was an issue for me.
spooner427 said:
Thanks circleofomega for posting the pic
Click to expand...
Click to collapse
no problem...good to know your problem is solved..am planning to buy one myself but am thinking twice now...
spooner427 said:
I have seen Motorolas response but I work nights and the "general use" of my cell is in a low light environment, so this was an issue for me.
Click to expand...
Click to collapse
Try switching it for a new phone. If you encounter enough models with a substantial amount of artifacts, Verizon will offer you an exchange for another phone model.
[TSON] said:
"The RAZR display uses a new high efficiency OLED material. These screens may in some cases exhibit slightly darker regions, like you've noticed. Because the darker regions are only visible when viewing the black screen in a very dark environment, they will not interfere with general use. Most importantly, they don't change over time and are typical for this generation of OLED material. They in no way indicate a problem or defective screen."
Click to expand...
Click to collapse
Thanks for your answer.
There are some friends very care the dark spots in my city, and i think your answer can tell the truth.
[TSON] said:
Try switching it for a new phone. If you encounter enough models with a substantial amount of artifacts, Verizon will offer you an exchange for another phone model.
Click to expand...
Click to collapse
I did swap it out at Verizon. They brought out a bunch of Razrs and I hid under a coat and started them up and checked the boot screen for marks. By the 3rd phone I found one with a pretty clean screen, only had a few small spots at the bottom barely noticeable.
spooner427 said:
I did swap it out at Verizon. They brought out a bunch of Razrs and I hid under a coat and started them up and checked the boot screen for marks. By the 3rd phone I found one with a pretty clean screen, only had a few small spots at the bottom barely noticeable.
Click to expand...
Click to collapse
LOL! I stole your idea from another forum where you posted the pic your girl took of you under a jacket.
So I went into Verizon and after a bit of persistence I got the rep to let me swap out my phone. He even let me go to the back area and turned off the lights for me. I still used a jacket since the ambient lighting from the store was still interfering with visibility.
I tried the first phone he brought out and it looked pretty bad, so I asked if he could bring out another. The second phone he brought out barely had any marks on it!
Needless to say I swapped out the phones and was very happy. I will be visiting the same store soon to purchase an accessory bundle from the same rep.
BTW thanks Spooner for your previous info about the reps letting you boot up and check the phones.
Don't believe Motorola's explanation... so disappointed due to this issue. Can't find anymore info than what has already been said.
Just probably going to return the phone and get out while I'm ahead.
I called Verizon, and no one knew what I was talking about. Went to the store, and no one knew what I was talking about. Took the phone back today for the Galaxy Nexus, and I couldn't be happier. See you guys later.
I've had my LG G5 for three days today and I was looking at a picture I took when I noticed I could see my nav bar. It seems to be burned in to the display. I had my LG G Flex 2 for over a year before this and have yet to have a burn in problem. This phone has an IPS display and has burn in already?? Is anyone else having this issue? Also, I don't see my status bar which is even more strange.
Sent from my LGLS992 using XDA-Developers mobile app
It would b3 nice if you can post a pic..
Sent from my SM-G930F using Tapatalk
The G4 seemed to be a bit prone to this, as well. I had it a few times on my G4 and luckily, mine just disappeared on their own.
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If you look closely, you can see faint outlines of the nav buttons and nav bar. It's much more clear in person. This is in the gallery which makes the nav bar clear.
Sent from my LGLS992 using XDA-Developers mobile app
Maybe the nav bar is transparent and it still shows but without the buttons cause the outline looks the same and not even degraded I'm not that good at looking at those tiny details
it must be what bolillo siad ... i cant imagine how it would be possible to get a burn in in just 3 days
LCD screens aren't particularly prone to burn in so getting it in three days sounds like a very faulty screen. Of the six LCD devices I've owned, zero have had any form of burn in.
However, of the two AMOLED devices I've owned, both had burn in. My Nexus 6 had it after three days.
I'm getting bad burn in now on my G5 as well, didn't exhibit this behavior for the first week - both navbar and notification bar. I'm thinking we may have faulty screens, as all my prior phones took at least a year to get to a point where they exhibit this behavior. I don't leave my device screen on and have it only at 40% brightness. You can test by loading a full black image (Google "burn in test image").
Doesn't appear to be a whole lot of others with this issue.
I didn't really believe it but I downloaded the "amoled burn-in fixer" and on the test screen you can faintly see the navbar. I'm pretty disappointed.
If this LCD screen really is suffering burn in after just a few days, it must be one Hell of a faulty screen.
Just downloaded the app too and see the same issue exhibited, although when I take a picture and look at it there is no buttons visible. No burn in in my opinion.
To test if it was actually the nav bar just drawing a shadow i downloaded the app and checked and then i moved the icons and checked again and yes there is a slight ghosting issue kinda like a burn in but i only noticed it in that app so although i now know it's there i don't think it will bother me
It's definitely there, I just used the image from the gallery because it was most visible there. Since I posted this, the ghosting has gone away slightly, and still nothing from the status bar shows this. I hope it doesn't get too bad.
Sent from my LGLS992 using XDA-Developers mobile app
Maybe Let the navbar fade out in launcher? Idk
Sent from my LG-H850 using XDA Labs
Lycidias said:
Maybe Let the navbar fade out in launcher? Idk
Sent from my LG-H850 using XDA Labs
Click to expand...
Click to collapse
I use the LG one with no want to switch, and that feature isn't there. I can, however, hide the it in most applications.
Sent from my LGLS992 using XDA-Developers mobile app
I would swap it if it's there using a white image in the gallery, because on mine, on a white image in the gallery I have no ghosting whatsoever and my eyes are 20/20 so to speak and I change mobiles every 3 months due to being picky.
Just adding to the discussion, but I have it as well. Never really noticed it until I watched netflix, and it is really visible then. I've had mine for 4 weeks now and I hate to see what it will look like in a couple more! Think I might call Verizon and see if I can get it replaced.
try to unburn with moving rgb bars
since we're talking about LCD, you can try to rearrange the "burned" liquid crystals by displaying moving rgb bars.
this webgl was exactly made for this purpose: http://gbrlgrct.com/gists/deec0c0c12e63a94515b/burn-webgl.html
there is no guaranty but you should give it a try. i've already unburned some LCD screens with this. It may take 1+ hours
kemals said:
since we're talking about LCD, you can try to rearrange the "burned" liquid crystals by displaying moving rgb bars.
this webgl was exactly made for this purpose: http://gbrlgrct.com/gists/deec0c0c12e63a94515b/burn-webgl.html
there is no guaranty but you should give it a try. i've already unburned some LCD screens with this. It may take 1+ hours
Click to expand...
Click to collapse
I'll give it a try, but I'm just surprised it happened so quickly. I could see if I left the screen on for hours straight, but my daily average is around 2 hours SOT throughout the whole day. Have the screen off at night and while charging. Not very heavy use and it still happened.
It's because the nav bar is seemingly set to a different brightness than rest of display.
No matter how dim display gets, nav bar is bright AF.
I bet that stupid 700+ nit mode does it, so in sunshine is gonna make it worse.
I see very faint lines for the nav bar icons. Have had phone for 3 weeks.
Will seek replacement when Nexus is released and sell to buy that.
Sent from my LGLS992 using XDA-Developers mobile app
Hello all,
Last night I watched a show on my tablet in total darkness and noticed some weird banding which I thought was caused by the video itself but then I checked with the other apps and it was clear that it wasn't the video but the screen itself. Is my tab screen faulty? It's just over 3 weeks old for God's sake! Is anyone else experiencing the same issue or am I the only one?
Taken using night mode so as to highlighted the areas
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This is what it looked like while watching
those look like window reflections. Make a drawing, fill the entire screen with solid black, do you still see the banding? Do you have blue light filter on? If you still see it and you don't have any filters and you're sure it's not reflections, return it.
At low Brightness with night mode on mine is a bit patchy but yours seems worse. If it bothers you I would exchange and see if you get better luck next time
mine is solid black no pathing
That looks faulty
Sent from my SM-N975U using Tapatalk
Hi guys. Thanks for your comments. I tried disabling the blue light filter. Also, it was pitch black in the room with no reflection anywhere.
Spoke with Samsung and it's going to be replaced.
gottahavit said:
mine is solid black no pathing
Click to expand...
Click to collapse
Lowest brightness with blue light filter on ?
Can't help you as far as the screen is concerned, but nice choice about watching Succession, season 2 has been great.
Inviato dal mio GM1913 utilizzando Tapatalk
Reuben_skelz92 said:
Lowest brightness with blue light filter on ?
Click to expand...
Click to collapse
Lowest brightness yes. Blue light no. I never use that. I surely would never use with video
I watch on mine in dark, complete black the screen is, no bleed etc.
Return it.
Hmmm I'm noticing similar to mine now even without blue light filter and normal brightness
Hey guys. Just an update. It's a bit of a long story but the tl;dr version is that I have got a new Tab S6 today and guess what? The same screen-bleed issue but on a different part of the screen.
Portrait
Landscape
I phoned the Samsung shop team and they were extremely helpful and arranged a replacement. However, I am very disappointed with the quality control. Does anyone know how I can raise this with Samsung so that something would be done at a higher level i.e. maybe there is a faulty batch or something?
Is that right from a factory reset without installing or restoring any apps? I have to wonder at this point if it's some software, These are amoled screens, there shouldn't be any bleed, there's no backlight. While some pixels can definitely fail what you're seeing on 2 tablets seems highly unlikely not random across the screen. Only other thing I can think of is you have something putting undue pressure on parts of the screen.
gottahavit said:
Is that right from a factory reset without installing or restoring any apps? I have to wonder at this point if it's some software, These are amoled screens, there shouldn't be any bleed, there's no backlight. While some pixels can definitely fail what you're seeing on 2 tablets seems highly unlikely not random across the screen. Only other thing I can think of is you have something putting undue pressure on parts of the screen.
Click to expand...
Click to collapse
No. The pictures above are of the replacement tablet. I hadn't had the chance to transfer my settings or anything so it's factory formatted. All I did was turn on night mode at night and start the dialer app as well as other Samsung apps. Even the keyboard is brighter on one side than the other. I asked the other half to look and point out anything odd and she spotted it straightaway.
The tablet was literally out of the box. Barely stayed out of the box for an hour and there was nothing else pressed against it at all.
gottahavit said:
Is that right from a factory reset without installing or restoring any apps? I have to wonder at this point if it's some software, These are amoled screens, there shouldn't be any bleed, there's no backlight. While some pixels can definitely fail what you're seeing on 2 tablets seems highly unlikely not random across the screen. Only other thing I can think of is you have something putting undue pressure on parts of the screen.
Click to expand...
Click to collapse
It's not bleed it's just uneven tints on the screen, very common and annoying as heck.
wow I've never seen anything like that on an oled or amoled screen. I have the S2,S3, S4, note 8, note 10+ and LG Oled and never seen anything even close.
What you have with the white, doesn't surprise me as much as the black as with black the pixels should be OFF.
The mate 20 pro was plagued with green screens like that. I believe they were lg oleds
gottahavit said:
wow I've never seen anything like that on an oled or amoled screen. I have the S2,S3, S4, note 8, note 10+ and LG Oled and never seen anything even close.
What you have with the white, doesn't surprise me as much as the black as with black the pixels should be OFF.
Click to expand...
Click to collapse
By the way it's not pure black backgrounds, more dark greys, mine is similar and I believe they will all have it to some degree, seems to be a short coming with oled..it's only noticeable when displaying certain types of greys, at very low brightness, even worse with blue light filter on
Somewhat similar to what I'm experiencing, uneven black levels from corner to corner.
I'll try and get a replacement from the retailer, they give 30 days to return items so it shouldn't be an issue hopefully.
It's not awful, but once you notice it, you always notice it.
I have also the same, verry annoying. And for that price i espect something that works.
my s23 ultra has screen door effect only in low light scenes in movies or photos when it's any shade above pure black. it's very hard to capture using my friend's phone (I need a magnifying glass tbh )
I hope it's a display driver issue or gamma issue or whatever that can be fixed via software update. I'd hate to return it. is this effect natural on AMOLED displays and I'm going crazy thinking it's a fault? my friend can't perceive it. but dragging a dark photo around there's an overlay of a grid. it makes the screen look low res.
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see? it's so ugly and distracting. like CRT scan lines or something. is it a subpixel issue? one of them can't effectively dim like the others causing visible lines?
I tried all possible settings on my S23 Ultra: Extra Brightness, Adaptive, Motion Smoothness... This doesn't happen to me. Maybe you got a bad unit. I suggest you RMA it since it definitely looks like a factory issue to me.
elementXI said:
I tried all possible settings on my S23 Ultra: Extra Brightness, Adaptive, Motion Smoothness... This doesn't happen to me. Maybe you got a bad unit. I suggest you RMA it since it definitely looks like a factory issue to me.
Click to expand...
Click to collapse
what's annoying to me is they'll make me factory reset it before sending it in to be assessed right? my data isn't backed up I just use Smart switch. so I'd want a temporary handset in the interim to store my data on. will they offer that? and is it possible they'll only offer the display itself to be replaced or a replacement unit (a refurbished one instead of brand new factory sealed in its box)
I'm in Australia so if you could explain what you know about the returns process that'd be helpful.
live chat said they only accept returns if it's unopened.
uinstitches said:
what's annoying to me is they'll make me factory reset it before sending it in to be assessed right? my data isn't backed up I just use Smart switch. so I'd want a temporary handset in the interim to store my data on. will they offer that? and is it possible they'll only offer the display itself to be replaced or a replacement unit (a refurbished one instead of brand new factory sealed in its box)
I'm in Australia so if you could explain what you know about the returns process that'd be helpful.
live chat said they only accept returns if it's unopened.
Click to expand...
Click to collapse
Actually, no. You won't have to factory reset it this time
OneUI 5.1 (which is pre-installed on the S23 Ultra) comes with a new cool feature called "Maintenance Mode".
Check under Settings -> Battery and Device Care -> Maintenance Mode. This will lock the data on your device so that you won't need to reset it when sending it for maintenance. Check this Samsung Support article for additional info.
Since it's a new device, I believe that you should go to a physical Samsung Experience Store or an official Samsung Assistance point, explain the issue, put your device in Maintenance Mode and hand it over for the assessment.
It should take 10mins or so.
They should replace it with a new device and after disabling the Maintenance Mode, they should help you migrate your data. If they choose to repair it instead, your data will be safe and inaccessible to them. Not sure if they'll provide you with a temp phone in the meantime.
uinstitches said:
my s23 ultra has screen door effect only in low light scenes in movies or photos when it's any shade above pure black. it's very hard to capture using my friend's phone (I need a magnifying glass tbh )
I hope it's a display driver issue or gamma issue or whatever that can be fixed via software update. I'd hate to return it. is this effect natural on AMOLED displays and I'm going crazy thinking it's a fault? my friend can't perceive it. but dragging a dark photo around there's an overlay of a grid. it makes the screen look low res.
see? it's so ugly and distracting. like CRT scan lines or something. is it a subpixel issue? one of them can't effectively dim like the others causing visible lines?
Click to expand...
Click to collapse
What resolution you are using? 1440 or 1080?
aureum said:
What resolution you are using? 1440 or 1080?
Click to expand...
Click to collapse
1440 but it's still there on 1080, I tested it
hi please i need your help team
i have a phone from start it was Samsung Galaxy S10 Demo Unit sm-G973X after i have convert it to SM-G973F/DS and i have unlock it good and it's working.
they are same thing i did not understand what is it ? it's like a shadow or watermark or logo on the phone that follow every where on the screen like letter G with same orange color opacity.
i have change theme but it still not removed.
if i take any screen shot then i see the picture on computer i do not see this logo or shadow or watermark.
so if any one know this thing please help me.
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Display defect. Run ScreenTest to verify that.
i have install this apk on my phone now and i have do test it change color red , blue .. but i see this shadow it's like a letter G
brett005 said:
i have install this apk on my phone now and i have do test it change color red , blue .. but i see this shadow it's like a letter G
Click to expand...
Click to collapse
You can see which color is most effected. The blue pixels tend to wear out first on AMOLED displays, red last.
blackhawk said:
You can see which color is most effected. The blue pixels tend to wear out first on AMOLED displays, red last.
Click to expand...
Click to collapse
i have read that most samsung with amoled LCD have this problem , it can be with broken color , line on screen , or static image or text.
my case is with static image or text and all person recommend to change the screen.
but it's very expensive the original screen it's the price of other phone hhhhh
brett005 said:
i have read that most samsung with amoled LCD have this problem , it can be with broken color , line on screen , or static image or text.
my case is with static image or text and all person recommend to change the screen.
but it's very expensive the original screen it's the price of other phone hhhhh
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AMOLED technology is completely different than LCD. Samsung can make superb AMOLED displays. This heavily used N10+ shows no signs of display degradation. How they used also matters as they have a finite lifespan; the brighter they run, the faster they degrade.
Given that you could replace the phone for the cost of the display almost I would simply ignore it for the time being. Then grab a good used phone of your liking when the opportunity arises.
blackhawk said:
AMOLED technology is completely different than LCD. Samsung can make superb AMOLED displays. This heavily used N10+ shows no signs of display degradation. How they used also matters as they have a finite lifespan; the brighter they run, the faster they degrade.
Given that you could replace the phone for the cost of the display almost I would simply ignore it for the time being. Then grab a good used phone of your liking when the opportunity arises.
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for now i have ignore this watermark static object image behind screen , i have enable night mode black but i'am sure this object image is not related with the screen it's same where that sumsung have put as code binary inside chip . because mine was retail demo unit not for sale.
so if it was the screen so no tactil or fingerprint or other will work but my case all thing work just this stupid shadow image static that follow phone every where. only when i reboot the phone on sumsung logo with dark background i didn't saw.
maybe developer can found a solution for this burn in screen removal.
because all samsung center want only change parts.