Hi, i bought my huawei honor 7 back in november. It has been an amazing phone but since the past 2 months it has automatically restarted about 5/6 times. The battery was high enough every time and i wasnt playing an high profile game as well. It just restarted randomly when it was laying idle. Has anyone else faced this issue as well or is it just me? Pls Help!
If you are on stock firmware without modifications try to use the guarantee
Try a factory reset.
Don't forget to backup all your data before!
Envoyé de mon Honor 7
Yes. Can only confirm that the phone reboots at what seems random... on B371 at the moment.
Last time the phone was connected to my computer and hisuite (the software) was running.
asad.kazmi7 said:
Hi, i bought my huawei honor 7 back in november. It has been an amazing phone but since the past 2 months it has automatically restarted about 5/6 times. The battery was high enough every time and i wasnt playing an high profile game as well. It just restarted randomly when it was laying idle. Has anyone else faced this issue as well or is it just me? Pls Help!
Click to expand...
Click to collapse
As advised, try a factory reset.
Is it connected to the charger when this reboot behavior happens?
After factory reset also, if the issue prevails. it may be due to a Hardware issue. Try to contact service center if Factory reset didn work.
1 - Update to B380
2- Factory reset
3 - Don't install any apps for 2 days
4 - If you don´t get any random reboot, it maybe a app conflict.
5- If you experience random reboots most certainly is a hardware malfunction.
Hello guys,
My girlfriend is using the honor 5X KIW-L21C432B350 version updated to marshmallow since the date it was officially released. The phone is running on stock version since we bought it.
The last 3-4 weeks the phone reboots randomly 1-2 days per day. It usually happens when the phone is not in use and it is idle.
I am clueless of what to do. We tried to factory reset the phone and reinstalled the applications she was using, problem reappeared again after 2 days.
Now i am using it with few apps installed, no dual sim card setup, no sd card installed. Any way to figure out what might be causing this problem?
Maybe the battery is loose?!
huawei will probs fix if still under warranty
CptBill said:
Hello guys,
My girlfriend is using the honor 5X KIW-L21C432B350 version updated to marshmallow since the date it was officially released. The phone is running on stock version since we bought it.
The last 3-4 weeks the phone reboots randomly 1-2 days per day. It usually happens when the phone is not in use and it is idle.
I am clueless of what to do. We tried to factory reset the phone and reinstalled the applications she was using, problem reappeared again after 2 days.
Now i am using it with few apps installed, no dual sim card setup, no sd card installed. Any way to figure out what might be causing this problem?
Click to expand...
Click to collapse
It sounds like a hardware problem
Sent from my FRD-L04 using Tapatalk
Try connecting the device via USB, entering developer options, enable the Keep screen awake option.
Then using ADB, record any unusual errors through the adb logcat command, if nothing important shows up then yes it is a hardware error. Otherwise, post it here.
most likely to be a hardware problem, some loose contacts.., better get it to a service station..
So lately after the 8.0.0.112 update on my USA mate 10 pro APP when I am using an intensive app or multitasking, screen suddenly turns off and comes back on very quick and asking to input pin which it usually does when I restart and it doesn't appear to restart whole but a real quick one, I am not rooted or anything, pure factory stock, any ideas or guesses?
Strange I have had this phone only reboot at random once.Does it get hot when it does this ?
No, and it only started happening after the latest update and it happened like 3 to 4 times, just using for normal usage.
I have the US Mate 10 Pro on the same firmware. I've never had a random reboot.
Check your SIM card is fitting properly and the SIM slot is not loose
SIM is not the problem, it sits in very snug.
Factory reset ?
Didn't see the need, I was just curious about the issue, it's occassional and I can live with it.
didnt have one yet but i usually reboot myself atleast once per week. atleast do cache clear in recovery after update if you didnt
Ok thank u.
Hello everyone. I've been using my P20 Lite (Nove 3e, the Chinese version to be more correct) since the beginning of April and everything works fine except for one annoying thing, it restarts itself every day in like 2 to 3 times per day. I still got the warranty available and the phone is not rooted. Want to return it but I don't have a "real reason". Looks like if I say to them that my phone restarts itself occasionally, they won't believe me. Someone give me a solution please. Thanks in advance
Isstopi said:
Hello everyone. I've been using my P20 Lite (Nove 3e, the Chinese version to be more correct) since the beginning of April and everything works fine except for one annoying thing, it restarts itself every day in like 2 to 3 times per day. I still got the warranty available and the phone is not rooted. Want to return it but I don't have a "real reason". Looks like if I say to them that my phone restarts itself occasionally, they won't believe me. Someone give me a solution please. Thanks in advance
Click to expand...
Click to collapse
Mine is doing the exact same thing. My P20 Lite restarts randomly, and up to 6 or even more times a day.
I would also like to hear from other P20 lite users if they're experiencing this and if there is a fix?
Regards
What version you guys are you on?
I've had my honor 10 for over a year now,never experienced any issues,not even after updating to emui 10,however recently ive noticed the device restarting itself while not even in use,and these days its starting to sometimes freeze and reboot. Has anyone experienced anything like this, i am considering to do a factory reset however first id like to hear if anyone has any other ideas what could be the cause.
I'm experiencing exactly the same. I had no problem in two years but for the past two days I think my honor 10 froze and rebooted maybe 5/6 times... It's completely random, three times when I had the phone in hand, the other during night or non using period.
I'm also on emui 10 since it was available : currently on 10.0.0.177(C432E3R1P4patch01). @Anubiz_DK did you find any clues ?
RGAGA said:
I'm experiencing exactly the same. I had no problem in two years but for the past two days I think my honor 10 froze and rebooted maybe 5/6 times... It's completely random, three times when I had the phone in hand, the other during night or non using period.
I'm also on emui 10 since it was available : currently on 10.0.0.177(C432E3R1P4patch01). @Anubiz_DK did you find any clues ?
Click to expand...
Click to collapse
My problem was the same, factory reseting it worked.
Started having same problem myself two days ago. I really don't want to do the factory reset, but it seems like it is the only way ?
Update, after the factory reset everything was good for a month, yesterday the issue came back, no apparent reason why
I had a similar problem, but after a couple of days it went away by itself.
Im also seeing visual bugs before some of the reboots, like colorful squares and such
I wiped cache partition yesterday and so far so good. Before wipe it was restarting 5-10 times a day.
Did the same today and it seems to help
Also i how much free ram do you have without an open app, seems to be conected to the issue, both time i had reboots it was around 800mb and 1.12gb,after wiping the catches ive stayed around 1.8-2.0 gbs
About 2 days after wipe of cache partition the reboots started again. No apparent reason why. Sometimes it happens when in use, sometimes it happens when not it use. Some times there are plenty of apps in background, sometimes 1 or 2. Sometimes it reboots 3 times in a few minutes, sometimes it goes 1-2 days without reboot. Heavy use and multitasking doesn't seem to trigger the reboot. Few times it even rebooted while booting and once it booted to safe mode.
Anyone tried checking if it could be a hardware issue, and are you all on emui 10
Im on EMUI 10. I can't think of any HW issue. Maybe RAM related?
The reboots started to intensify for last 4 days. I get about 5-15 daily at various situations. Formatting cache partition doesn't help anymore, i got one reboot about 5 minutes after wiping cache partition.
I just got August security update along with system update 10.0.0.180 (C432E5R1P4). Will report later if it helped with the reboots.
Well I got one reboot yesterday and one today. So no help here..
I have a new theory after traveling last night on a train, for a while there were no reboots, but as i was in a hell hot train last night the phone could not stop rebooting, sooo im imaginine its possible overheating issue
Anubiz_DK said:
I have a new theory after traveling last night on a train, for a while there were no reboots, but as i was in a hell hot train last night the phone could not stop rebooting, sooo im imaginine its possible overheating issue
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Click to collapse
Hi! It's unlikely, IMHO, since my phone reboots too, but it's of ~room temperature, no signs of overheating. Maybe, it's thermal compound bug/lack, but unlikely.
At 4PDA, I've counted around 10 people having the same reboot issue. I've asked some of them here, but we don't know the reason for sure. 4pda.ru/forum/index.php?showtopic=904618&view=findpost&p=101416402
So, still guessing. One of them said that After downgrading to android 9.1 and resetting , her phone runs just fine. That trick does not work for me...
Important note : for the cases I've seen, it has started ~within 2 months (around Sept 2020)
ichepurnoy said:
Important note : for the cases I've seen, it has started ~within 2 months (around Sept 2020)
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Click to collapse
I can confirm that. And I think it is quite strange. Could it be something with NPU unit?
BTW, I have early unit. I bought it right when the phone was available. In 5/18.
It had stoped. and it started again, honestly i have no idea at this point, there is no good reason for all this, im done with this at this point
I'm angry. I have sent my phone to RMA, the last day of warranty, 31st May 2020. The USB-C connector wasn't able to transfer data and it couldn't fast charge.
They actually accepted it and changed everything except motherboard. So 3 weeks later in June I got basically new phone back, with new battery, display, back cover... And because I wiped it before sending it to RMA, I did clean install and rightaway also a clean install of Android 10. Everything was working perfectly, battery life was great..
And then the damn reboots started, late September or early October. It pisses me of, since the phone has been recently refurbished in official service centre within the warranty. I was expecting to be able to use it quite comfortably for at least another year since the service. Possible up to 2 years...