I just got this phone brand new.When I place call it works for 2-3 seconds then badly breaks up (about 80% is not heard) same thing when I receive call. I can hear person just fine but they can't hear hardly anything I say. Also with hangouts it doesn't even show that someone is calling, I can call through hangouts fine and then person can hear me fine, so it's not mic issue it seems. I am on t-mobile in USA. For some reason I also can't activate t mobile visual voice mail. Is this bad cell radio or it can't read sim (signal is ok , but it doesn't show lte just 4g , my mate 9 shows 4g lte )? Anyone got any suggestions ? I am on stock firmware. (At this point I don't really care about the hangouts issue)
OK, I do not understand this at all. So Mate 10 is for my wife I still have Mate 9 this issue with phone calls only appears if she calls me on Mate 9. If I put my sim in OP3T we can talk just fine. On another hand any other phone calling my Mate 9 I have no issues. However no matter what phone dials Mate 10 it always goes to VM. I tried swapping sim around same result. I have no clue what is going on. I need to figure out if this is phone's fault or not.
aim1999x said:
OK, I do not understand this at all. So Mate 10 is for my wife I still have Mate 9 this issue with phone calls only appears if she calls me on Mate 9. If I put my sim in OP3T we can talk just fine. On another hand any other phone calling my Mate 9 I have no issues. However no matter what phone dials Mate 10 it always goes to VM. I tried swapping sim around same result. I have no clue what is going on. I need to figure out if this is phone's fault or not.
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Click to collapse
If I put network mode to gsm only it rings. Why doens't it work over 4g ?
EDIT. Actually it doesn't seem to work over 2g or edge most of the time either.
One of the many problems that the device has, but Huawei does nothing.
I'd recommend you to return the device and buy something else.
See my post for reference:
https://forum.xda-developers.com/ma...ate-10-pro-t3730878/post75099390#post75099390
Let me guess: You have a dark voice? If so, then the "AI" inside the phone, cancels out most of your voice because it thinks that your voice is just background noise.
I don't think that has anything to do with this. I think there must be something going on with radio. Hangouts is working ok after factory reset but calls don't most of the time. It will not make calls sometime even with 3-4 bars. I am not getting any help anywhere , I have no choice but to return the phone.
Related
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
dik64 said:
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
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Click to collapse
i have the same issue as you ...
the only solution that i found is to set my phone is GSM MODE only but you will loose your 3g/h data and only use EDGE
dik64 said:
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
Click to expand...
Click to collapse
Lo Rich. Miggy round?(private joke)
Was wondering, was the phone on charge when it missed the calls/texts?
it could be any number of things, really. if your sim card is not fairly new i would replace it just to be on the safe side. you might try hard resetting your phone (which will delete all your info so back it up first) and starting over.
do you have any apps that block data connections at various times? if so i would delete that app and use the phone for a few days without it to see if the issue goes away.
have you flashed a different radio? if so, try the one that matches your rom, or try the newest one you can find.
there are many possible causes, but if i were in your position i would hard reset it and not install any apps that might interfere with your connection to the network and i would make sure my sim card was fairly new. if the issue still persists you might try asking for an exchange if possible.
If upu have the phone on GSM only then incoming calls go directly to voicemail when data bursts are happening (which is often). So switch to 3g to fix.
If you're not on GSM then I have no idea, maybe no signal in that area...
Thanx
Ok theres possibly been a development with this.
But first a big thanx to all your suggestions, and my response to them.
Seems a bit pointless having such a device then crippling some of it just to get the basic phone part to work. although switching to gsm only may be a temporary solution.
Fault occurs either on charge or not.
Fault has occured whilst at home where all data connections are disabled and wi-fi exclusively used. I havent tried flashing a different radio yet, but it is still on the latest ?? ke7 ? firmware. Sim card was brand new a couple of weeks ago.
So gsm only wont help, but as above when at home i use wi-fi.
Now i spoke to my network, talk mobile a few days ago, they say it will take more than 5 days for their IT dept to contact me to try and sort this ! as i can still make calls they dont see it as a major fault ??? Looks like customer care is not important to them.
I have also spoke to the company i purchased from(wish i hadnt as customer DISatisfaction appears high on their list of prioritys)mobiles.co.uk. I was speaking to someone at their Fullfillment team yesterday about getting another handset sent out, but for some reason i couldnt finish arranging it yesterday. Then early yesterday eve one of their guys rang me back out of the blue to say he had been looking into my fault and had found something not quite right with the original connection they had set up. He was honest enough to admit it was a bit beyond his knowledge and was getting someone from the connections dept to help him. they are going to re-do my connection and for me to wait 24hrs for this to be sorted and hopefully it should be ok after that. All credit to Leeroy at mobiles.co.uk.
The only problem now is other than getting someone to ring me every 1/2hr, how do i know if its working or not ?
I guess the best i can do is leave it a while and see if i get any more complaints that people cant get hold of me.
Once again many thanx for all your suggestions, i will update this when i am confident it has or hasnt been fixed.
many thanx
have fun
rich
this happens to me perhaps every other day
i get a txt saying so and so called but left no message
my reception is fine and my phone has been sitting in one place on 3 bars
i call the person and they said they tried to call and it went straight to voicemail
the txt arrives instantly so i am putting up with just calling people back as its not very frequent
plus i have 1200 mins so i need to use them!
I have the same problem and I believe mine has something to do with the way the towers handle the switch from 3g to edge. You said you get a text message showing a missed call, I think that would be usefull to me also until we can get this fixed. Are you using google voice to get your sms, if not what?
I have the exact same problem, and it's beginning to interfere with my work. The HSDPA signal here is very weak. So I switched it to GSM only, which resolved my signal problem, but I keep missing calls. All I get is a sms saying that I missed a call. Would my problems be solved if I had full HSDPA signal the entire time? You said that calls are missed when data bursts are happening on GSM only? I almost never receive a call the first time. Only after ~3 attempts would they get a hold of me.
Any help would be very much appreciated.
Hey, I posted this over at AVForums and didnt get a response and thought that you guys over here are probablt better informed. Below is a quote of the thread I started:
Well to start off, i'll tell you I am on the one plan with 3 and have a brand new sim free htc evo 3d.
Ive had the phone for about 2 weeks and it has worked perfectly ever since I got it. About 4 days ago, I noticed that texts were taking hours to come through. I then noticed that calls were never coming through and going straight to voicemail. Called 3, they blamed the phone but made sure call diverts were off anyway.
Calls were still going straight to voicemail but occasionally when phoning my number, I would get the dial tone but my phone wasnt ringing. I then put my misus t-mobile sim into my phone but I was getting the exact same problem, no calls were coming through. Couldnt put my sim into my misus phone as its sim locked.
I called 3 again, they said it must be the phone. I phone Amazon, they say phone HTC. HTC couldnt help so Amazon agreed to replace the phone. I now have old and new phone in possession. Using my old phone earlier today, I could no longer send text messages but I could receive them ok. The occasional call was coming through but most werent.
Ive now just set up the replacement phone. Everything was working fine for the first 5 minutes but now I cant send texts and calls arent coming through again.
Logically thinking, it surely cant be the phone and must be the sim card, but then again, my misus t-mobile sim showed the same problems in my phone which suggests it is the phone!
Im obviously going to phone 3 tomorrow but I want to be prepared for my argument. If it does end up being the sim, how can I explain to Amazon that I have opened the replacement phone but now need to send it back because there was nothing wrong with my phone in the first place. Surely they would be entitled to charge me or something for doing that?
Hope it all makes sense and I look forward to your responses!
EDIT: Forgot to mention that data is working fine. my 3g connection did drop at work the other day for no apparent reason, but calls and texts were working fine during this period, I guess its more when connected to 3g. There is no gsm only mode to test the phone either!
EDIT 2: Sometimes when calling my phone, I get the dial tone but my phone doesnt ring. However when the screen is on and the phone is out of standby, my phone receives calls fine! It does sometimes goes straight to voicemail but its just so confusing! I just did a test there, phone in standby, called it from my landline. I get the dial tone, but the phone doesnt ring. Whilst im still calling it, I wake my phone and it starts ringing! What the hell is going on!!!
Just a quick update and really hoping someone can offer some input!
I am at work just now, about 5 miles from my home address. So far today, my phone has been working fine at work. I visted the 3 store just round the corner from here, told him my story and he sadi it must be the handset due to the same issue with a t-mobile sim. I did mention the 3/t-mobile network sharing agreement and how they could be connecting to the same masts but he was adamant that no such thing exists. He also argued that the auction for the old analogue spectrum was for additional 3g capacity and not 4g. I did argue with him but he was clueless!
Anyways.... My phone worked fine in the shop so he said test with another sim card and if the problem persists, they would change the sim card. Ive came back to work and again, everything works well. I tried a vodafone sim card and again, all is ok!
When I think about it, my phone has pretty much worked fine when at work apart from not being able to connect to 3g the other day. This leads we to believe that there was be something wrong with my local mast at home, but if this was the case, why has it not been widely reported? Then again, the T-Mobile sim didnt work in my phone when at home, but worked fine in my misus htc desire. I have noticed that she is connected to 't-mobile orange' for 3g when its usually just 't-mobile'. Is it that her phone recognises a problem so switches to an orange mast?
This is doing my head in!
Thanks
EDIT: Sorry for posting in the wrong thread, I did wonder if I goty it right but clearly I didnt!
Please use the Q&A Forum for questions Thanks
Moving to Q&A
My ATT HOX+ is not receiving incoming calls.
I am not sure when it started.
I rooted with Hasson's tool several days ago and I have no other problem that I know of. Not sure if rooting is responsible or not.
I can receive calls from my GF's ATT iPhone, but I get no image of her for some reason.
I do not get calls from my ATT landline (not U-verse VOIP).
I do not get calls from my mothers landline, she does have VOIP from something other than ATT.
Data, wifi, sms, mms, all seem to be fine,
Any advice is greatly welcome
joshua43214 said:
My ATT HOX+ is not receiving incoming calls.
I am not sure when it started.
I rooted with Hasson's tool several days ago and I have no other problem that I know of. Not sure if rooting is responsible or not.
I can receive calls from my GF's ATT iPhone, but I get no image of her for some reason.
I do not get calls from my ATT landline (not U-verse VOIP).
I do not get calls from my mothers landline, she does have VOIP from something other than ATT.
Data, wifi, sms, mms, all seem to be fine,
Any advice is greatly welcome
Click to expand...
Click to collapse
You could run the RUU and see if that clears up the issue. If not, then you know it is a phone or network issue.
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
joshua43214 said:
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
Click to expand...
Click to collapse
Keep us posted.
Sent from my HTC One X+ using Tapatalk 2
No Incoming Calls
joshua43214 said:
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
Click to expand...
Click to collapse
I'm having the same problem as are others. Found this fix which might help.
http://www.andromods.com/fix-troubleshoot/fixing-htc-one-x-plus-cant-receive-calls-voicemail-problem.html
I'm experiencing this problem as well. It doesn't matter who tries to call me from what, but calls only make it through about 5% of the time, which is completely unacceptable. The calls that don't make it through won't go to voicemail. Half the time it rings endlessly, the other half it will give some message saying the call cant be completed.
When I first got the phone, I didn't switch my data plan to an LTE plan right away (Best Buy didn't require me to do so, and AT&T insisted that I had to switch to their $30/mo plan so I kept my $25/mo plan for the first few weeks). During the time I did not have an LTE data plan I experienced no issues with the phone. A few weeks back I noticed that AT&T was now giving me an option for a $25/mo LTE plan, so I switched to that. That exact day is when I started not being able to receive phone calls.
Other things I've noticed since switching to the LTE data plan:
When I make calls, I often have to try 2-3 times before I can get the call to go through. Sometimes as soon as I try to make the call, the phone beeps at me. Sometimes it will hang for a good 10 seconds before it starts to ring.
Occasionally my phone will stop recognizing the SIM card, requires reboot.
Occasionally I'll lose my data connection, requires reboot.
Text messages some times take over an hour to send/receive, sometimes this is solved by a reboot, other times not.
I went to an AT&T store, they tried switching out my SIM card, but did not help me any further because I bought the phone at Best Buy. (I wanted to argue with the rep, because I had bought my Atrix from Amazon, and the same AT&T store helped me with the problems I had with that phone). The rep fed me some garbage saying that some phone numbers just don't work with HTC phones. Fed up, I left the store.
I have a G925A AT&T version - unlocked. I've been using it on Straight Talk for the past year with no problems. Switched to T-Mobile last week and everything seems to have been going fine. However my husband has had issues where nearly every time he calls me, he hears very loud buzzing-static when I answer the phone and I just hear silence on my end. But the call always goes through when he tries a second time. We thought it was his cell phone (Huawei Honor 8) having problems but today he called me from his landline at work and he heard the exact same loud buzzing-static noise while I got silence. So it has to be something with my S6 Edge. I've searched online and am coming up empty and I can't even figure out if it must be a setting I need to change for T-Mobile or maybe my phone is going bad?
sparksofember said:
I have a G925A AT&T version - unlocked. I've been using it on Straight Talk for the past year with no problems. Switched to T-Mobile last week and everything seems to have been going fine. However my husband has had issues where nearly every time he calls me, he hears very loud buzzing-static when I answer the phone and I just hear silence on my end. But the call always goes through when he tries a second time. We thought it was his cell phone (Huawei Honor 8) having problems but today he called me from his landline at work and he heard the exact same loud buzzing-static noise while I got silence. So it has to be something with my S6 Edge. I've searched online and am coming up empty and I can't even figure out if it must be a setting I need to change for T-Mobile or maybe my phone is going bad?
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Click to collapse
hi . i had the same issue with mine but its not your phone its your provider and or location,regards..
joecool666 said:
hi . i had the same issue with mine but its not your phone its your provider and or location,regards..
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Click to collapse
Hmm - were they able to fix it? Sounds like I'll have to go in to T-Mobile and talk to them, then. This can't go on - it's literally every other phone call and the sound is so loud my husband is afraid it's going to damage his phone.
sparksofember said:
Hmm - were they able to fix it? Sounds like I'll have to go in to T-Mobile and talk to them, then. This can't go on - it's literally every other phone call and the sound is so loud my husband is afraid it's going to damage his phone.
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Click to collapse
i know its very annoying, you might find a booster on the play store, sorry i cant be more of help. but if i find anything to help i will let you know. regards.
Hi all,
Today, my battery level was only 20%, the phone suggest activate economy mode.
I made this when i was at work i start a full charge.
During charge and after, all work Wifi, internet but no phone call possible.
I see logo for network reception and 4G.
After full reboot, call work again ... But not secure because you see 4G logo and then you think full work but not.
Nobody with the same thing ?
Since this behaviour, i'm not sure at 100% that my phone work for calls and i've a little doubt in my mind ...
[email protected] said:
Nobody with the same thing ?
Since this behaviour, i'm not sure at 100% that my phone work for calls and i've a little doubt in my mind ...
Click to expand...
Click to collapse
Not seen this issue; normal calls and wifi calling both working well; but then I'm in the UK on BT/EE; I hear some of the US network bands don't work so well with the phone?
Once fail again this evening ... I was on Telegram with my wife and we are speaking with text but she said now i try to call you but it's your voice mail.
On my Find N, i've logo 4G and level max for reception ... Then il try to call my wife but don't work for call.
After reboot phone, same issue and don't work ... and few minutes later, it's work i receipt voice call and i can call.
What's happening ? I'm so sad with this ... It's as dream phone but i've doubt for receipt and make voice call. Help me please. :-(
[email protected] said:
Once fail again this evening ... I was on Telegram with my wife and we are speaking with text but she said now i try to call you but it's your voice mail.
On my Find N, i've logo 4G and level max for reception ... Then il try to call my wife but don't work for call.
After reboot phone, same issue and don't work ... and few minutes later, it's work i receipt voice call and i can call.
What's happening ? I'm so sad with this ... It's as dream phone but i've doubt for receipt and make voice call. Help me please. :-(
Click to expand...
Click to collapse
Sorry to hear that. Only thing I can suggest is to try a different network provider (as the problem sounds network related?), turn on WiFi calling if at home, or actually call via Telegram (effectively over 4G using mobile internet), or WhatsApp.
i am in the US ATT same thing happened to me would be able tog et text and use internet in 4g but ransomly would not get or be able to place calls. Its a great phone but could not risk not receiving calls.
If you're using ATT, your phone is about to become a lemon. When you make or receive a call, it uses a 3G network. ATT is shutting down their 3G towers this month so your area has probably shut down by now. Switch to Tmobile, it uses voice calls differently so you won't be having an issue.
I'm from Belgium and my provider is Mobile Vikings.
Mobile Vikings use the network from Proximus (most big provider in Belgium).
It's random, i'm afraid with this ...
I love very very very much this phone but i need to solve this :-(
After to speak with my local provider, confirmation that my phone full work and compatible with Mobile Vikings.
Mobile Vikings is in transition for to full pass to Proximus and then they give me a procedure for reboot and make some specific settings.
I try few days and comeback here for give you news and débrief.