Purchased a Tab S3 from B&H in early January. It came with T820XXU1AQI2. Everything worked fine, absolutely no issues. When T820XXU1ARA2 was made available in early February, I allowed it to install. The install occurred without issue, and initially the tablet appeared fully functional. Now, two problems have manifested themselves.
#1. If the tablet is idle for several hours -- usually more than 18 or so -- wi-fi simply quits working. The tablet appears connected to wi-fi, but has lost its IP address and can't obtain one. Occasionally, simply switching wi-fi off and back on will sort things out, but not usually. Occasionally enabling and disabling airplane mode works, but not usually. Most times I need to reboot the device.
#2. The power switch becomes ineffective. This happened the first time today. I tried to wake the tablet from sleep, no response. I plugged in the charger, which woke the tablet up. I couldn't get the power button to do anything, no matter how many times I pressed it or how long I kept my finger on it. I was able to force the tablet to reboot by pressing and holding power plus volume down for several seconds. Now the power button is working properly again.
Anyone else seeing these or similar issues? Do they sound like software problems or is my hardware malfunctioning? The tablet is still within its warranty period, perhaps I should phone Samsung and arrange a replacement. (No, I haven't resorted to factory reset just yet. Reconfiguring everything is such a pain...)
I can state unequivocally I have not seen either of these issues. In fact I just woke up my Tab S3 to check after it has been asleep for almost 2 days. WiFi is still running and connected and the power button is working. I'd contact Samsung if the factory reset doesn't work (do a Google backup before the reset and it should be able to restore a lot of your configuration... note this has not worked well for me in the past but apparently it has been improved).
I have not seen these issues either. You could try going back to AQI2 to see if there issues persist.
Sent from my [device_name] using XDA-Developers Legacy app
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Hi I have been having this tablet for almost a month now. I have been experiencing when I press the power button to wake the device up, the screen won't turn on to the unlock screen. Its random but it happens to me at least 4-5 times a week. Any of you have the same issue? Is this a known issue cause I'm seriously thinking of returning this device and get an ipad instead.
I have only had my tab for a couple of weeks now, but I have had this happen to me once so far. Was slightly concerning, as I thought it had died for a moment.
EDIT: running version 3.2
Happend to me when I was still on 3.1. Update to 3.2 solved it.
my tablet came with 3.2. i have just written an email to sony. will let you guys know how it goes
happened to me three/four times in total and I had it since the launch. I used reset pin hole to fix.
Hi. I have the same problem. It can happen for 10 times a day. It's really annoying, and I don't know what to do.
Tried hard reset, but problem still remains, even when using only pre-installed programs.
Please help
Yep, I have had mine for about 2 months, never had an issue, went to go turn it on yesterday..... nothing.... so i figured the battery was dead, plugged it in.... nothing.... let it charge all night..... nothing.... tried to reset.... nothing... the light by the power button comes on when plugged in... orange charging, green ready, flashes orange when i reset it, but when i hit the power button, nothing, and the screen doesnt come on. I have had it with Sony and their piece of **** equipement, everything they have came out with since the PS3 has been junk!
I have had my tablet since it launched and this has only happened to me once. Using the reset pinhole fixed it right away. I would exchange it if this happens frequently.
After two months, this just happened to me for the first time about an hour ago... Odd. Pin hole reset fixed it.
Yeap sony suggested me to do the same it's been going ok so far. Another small issue happens to me is that it sometimes hiccup from sleep I had to press the power button twice to turn the screen on
I went to store and just ask for replacement. Now, with the new device it seems everything to be fine
The help guide is very useless yet useful for the Tab S because it says "You must access this page from your tablet." <-- It's broken, so how are we supposed to do that Sony?
But you can find a version of the help guide through loads of 404 errors, and it says prod the reset button with a paperclip (not a needle, a paperclip) and the power button will flash. Then boot up the tab like normal.
This worked for me, which is good because I thought the screen broke as I dropped my alarm clock on it. No physical damage so if I wanted to, the warranty would've covered it
I finally got my tablet back from Sony.... they said they found nothing wrong with it, but it works now, so far no issues. (this is after 2 days of me trying to get it to turn on, and about 3 hours at the store with the repair tech trying to get it to work, hence why they sent it in, and magically Sony found nothing wrong)
Try turning the screen brightness down to 98-99% and not 100% I found that worked for me
Had to get my one day old Nokia 800 replaced today.
Got everything setup last night and decided to power it off just to give it a restart. The phone would refuse to power back on. No amount of button pushing/reconnecting to the power would make it start up again. No power, nothing..dead.
I managed to get it to restart after performing the three button reset. No problem I thought maybe just a one off. Turned the phone off and put it on charge overnight and this morning the same problem returned.. Could not power on. This time the reset would not work at all, no matter how many times I tried.
Carphone warehouse swapped it over in store today for another handset. Hopefully I'll have more luck with the replacement.
Edit: already seen someone else mention a similar problem on here. Hope there's not a bigger issue.
How do you perform the three button reset? My phone randomly decided to turn off whilst I was driving and now it wont turn back on
Yes I've been in that spot as well. For five minutes the phone wouldn't respond to any power button press. Long, short, whatever. I was already starting to slide into panic mode when it suddenly came back alive on another short press.
It's not the only hardware problem I've encountered, I also have problems with touchscreen and buttons and a loose part inside the device.
So all seemed to be fine and dandy after the update, but I went to check something on my tablet and it wouldn't wake up. Pressing the power button, or even holding it didn't do anything; the screen was black. I held volume up and power and it vibrated, then I held it again and it vibrated again. The third time I did this, it finally booted up again.
Dunno what this means.
EDIT: Just happened again, although now I can't seem to get the thing back on. The screen is just off and vol. up + power only makes the thing vibrate after a few seconds. I simply left the prime on the lock screen and came back and it was stuck again.
Prime BT tether lockups
XHolyPuffX said:
So all seemed to be fine and dandy after the update, but I went to check something on my tablet and it wouldn't wake up. Pressing the power button, or even holding it didn't do anything; the screen was black. I held volume up and power and it vibrated, then I held it again and it vibrated again. The third time I did this, it finally booted up again.
Dunno what this means.
Click to expand...
Click to collapse
Mine does the exact same thing when I tether it to my Sensation with BT.
I'm still on 2.11.1 though
UPDATE
I just manually updated my pad to .13 this morning. It did NOT alleviate my problem but it didn't make it any worse. Unlike many other user who report the lockups when sleep now, mine still only occurs when I tether BT and it goes to sleep. On the upside, I've tested my wifi and do confirm an improvement ~20% increase in signal strength and quality.
According to dd-wrt on my router signal increased from about ~49% to 63%
and Wifi analyzer signal strength ~77-68dB to ~54-47dB. I have not tested GPS.
Apparently the build variance between pads are reflected by the variance in the effects of the update
nattylite said:
Mine does the exact same thing when I tether it to my Sensation with BT.
I'm still on 2.11.1 though
Click to expand...
Click to collapse
How do you get it back on? I can't seem to power it up now.
EDIT: Nevermind, I just held power and it turned back on after about 5-7 seconds. I think it might be a "Wifi off during sleep" issue..but idk.
XHolyPuffX said:
So all seemed to be fine and dandy after the update, but I went to check something on my tablet and it wouldn't wake up. Pressing the power button, or even holding it didn't do anything; the screen was black. I held volume up and power and it vibrated, then I held it again and it vibrated again. The third time I did this, it finally booted up again.
Dunno what this means.
EDIT: Just happened again, although now I can't seem to get the thing back on. The screen is just off and vol. up + power only makes the thing vibrate after a few seconds. I simply left the prime on the lock screen and came back and it was stuck again.
Click to expand...
Click to collapse
same thing is happening to me after the update. My prime never used to do that but something in the update screwed with it. is there anyway we can revert back?
Doubt this is an update issue as I haven't seen it yet or most others. Or they all would be posting about it. That is strange though. You all didn't root n go messing around with stuff did you? Lol. If anything I'd try a fresh reboot. Maybe even clear out all the caches. Something else is seeming to cause this. By any chance did you install chrome beta? Some users reporting strange things since installing it. I don't think its the app but it is strange though or coincidence.
demandarin said:
Doubt this is an update issue as I haven't seen it yet or most others. Or they all would be posting about it. That is strange though. You all didn't root n go messing around with stuff did you? Lol. If anything I'd try a fresh reboot. Maybe even clear out all the caches. Something else is seeming to cause this. By any chance did you install chrome beta? Some users reporting strange things since installing it. I don't think its the app but it is strange though or coincidence.
Click to expand...
Click to collapse
no I didn't root. I may factory reset if it keeps doing it and see if that works. I got a decent working prime and it would suck if this update is giving me problems. yes I did install chrome beta but this issue happened before I even installed it so that can't be it.
Ok, this has to do something with the update.
My perfectly fine from before prime wouldn't unlock. I couldn't get it to respond. (I thought it was dead..) I tried to unlock and pressed volume, did nothing.
I just read this thread and tried holding the power button and it vibrated and booted after the hold...
Asus needs to stop the patch roll out untill this is fixed...
Same problem for me. And after a short sleep, it wakes up, but there is a delay of about one half second that didn't used to be there.
-gary
After that one sleep, it has not yet repeated since last night for me
not only did mine do the same thing but it also killed my battery life while my Prime was sleeping... epic fail asus its time to return for a refund and never look back.
Maybe try reverting back and see if the problem goes away.
This hard-to-wake-up issue happened to me once after the update, but my Prime did finally wake up. Have not had the issue since. There was a lag in the wake up yesterday also, as others have mentioned, but even that seems to be gone now (or I'm just used to it).
Possible fixes for this situation:
1) Hard reset (stick an open small paper clip into the little hole just below the microSD) -- I'm sure most of you have tried this already...
And, if that doesn't work:
2) Hard reset, then reapply the .13 firmware update manually right after (assuming that is possible)
My tendency is to always do a hard reset just before any firmware updates -- makes me feel a little more confident. I was lazy and did not do that yesterday, but it won't happen again.
enough with this crap
Dude, you really gotta stop trolling, this is the third thread you are spewing this crap in in the last three I read.. You obviously are not returning it, you just like to *****.
PrimeTimeBro said:
not only did mine do the same thing but it also killed my battery life while my Prime was sleeping... epic fail asus its time to return for a refund and never look back.
Click to expand...
Click to collapse
unsure if this is the right thread, but mine's been acting up since the update as well. when i'm actively using it and turn off the screen, it boots up as quick as before to the unlock screen. however, after letting it sit for a few hours, it seems to have shut off where i'll have to hold the power button on for a few seconds (after 2 or 3 tries) to get it to boot up again as if i reset the tab.
Having the same issues with mine as well. I have installed Chrome Beta, but had it running for a few days pre-update without issue.
I almost always keep mine in the dock, but haven't had a chance to determine if it only happens in the dock or not.
i have seen this occur in the past ..before the update.. i thought the battery was dead but plugging in the charger didnt do much.. held the power+vol up 3 times finally woke up .. and said 36% battery left... i m on the verge of returning this after 2 weeks of use.. just cant get over these silly silly issues
Mine just did the same thing. I'm on the newest update. Had to hold power button 10+ seconds for it to come back.
Sent from my Transformer Prime TF201 using Tapatalk
Mine died over night with a charge of 36% in balanced mode. Had to hold the button down for 10 seconds to get it to turn on today after it was plugged in the charger for 20 minutes. Now when i wake it out of sleep there is a .5/1.5 second delay for the screen to come on.
Same issue
Had absolutely no issues with my tablet prior to this update - no random reboots, but now if it's off for a minute or more, I have to hold power in for 7-12 seconds to boot up the system.
Hey, just a thought.
Maybe also include the first few of your tablet's serial number to see if the problem is consistent with some batch(es) and not others? May help others that's going to update...
Hi guys, hope you can help! I have the S3 LTE from EE (stock rom, unmodified)
Two days ago I got a long haul flight back from America to the UK. Once I boarded the plane, I put my phone into Power Saving mode and Airplane mode. 10 hours later, upon arriving in Paris for my connecting flight, I try to unlock my phone screen. I hit the power button and the screen turns on fine, but I couldn't do anything with the touch screen itself, it was just completely unresponsive. The menu button and back buttons work fine since they can close the power menu, and everything else on the phone appears to be working fine (I can connect to kies on my pc, browse files etc.), its just the touch screen itself that doesn't seem to be working. I figured it might've been a loose connector since we hit some really bad turbulence, so I tried disconnecting and reconnecting the screen connector, but no difference.....
I have since backed up all my data and performed a factory reset (thinking it might have been a software issue) but again, the touch screen isn't responsive, but everything else is fine.
Anyone got any ideas what might be the problem? If there's an easy fix I'm willing to try it myself, otherwise I'm just gonna have to go back to EE and hope they can repair/replace it....
If you need more info just let me know!
ricster2000 said:
Hi guys, hope you can help! I have the S3 LTE from EE (stock rom, unmodified)
Two days ago I got a long haul flight back from America to the UK. Once I boarded the plane, I put my phone into Power Saving mode and Airplane mode. 10 hours later, upon arriving in Paris for my connecting flight, I try to unlock my phone screen. I hit the power button and the screen turns on fine, but I couldn't do anything with the touch screen itself, it was just completely unresponsive. The menu button and back buttons work fine since they can close the power menu, and everything else on the phone appears to be working fine (I can connect to kies on my pc, browse files etc.), its just the touch screen itself that doesn't seem to be working. I figured it might've been a loose connector since we hit some really bad turbulence, so I tried disconnecting and reconnecting the screen connector, but no difference.....
I have since backed up all my data and performed a factory reset (thinking it might have been a software issue) but again, the touch screen isn't responsive, but everything else is fine.
Anyone got any ideas what might be the problem? If there's an easy fix I'm willing to try it myself, otherwise I'm just gonna have to go back to EE and hope they can repair/replace it....
If you need more info just let me know!
Click to expand...
Click to collapse
Yikes, now I highly doubt it's from the turbulence, I did many drop tests with my phone in cases for weeks with no issues.
It's probably what happened to Erica on YouTube, there is a chip in the display that takes care of the touch and stuff, it got fried in her phone when she flashed a wrong kernel, maybe your device was exposed to lots of static energy?
hmm..is there much static onboard planes? I have no idea. Do you have a link to this youtube video, I'd like to see if its the same problem I have, but it looks like I'm going to have to take it in to EE, hope they have no problem with just replacing it....
Hi,
I've had my Z3TC for around 5 years now and still love it but has been having a few issues recently, notably the battery life is getting worse, but it's still usable. However, yesterday, something strange happened to it. The power on/off button stopped working when I pressed it once (double press for camera still worked), so I couldn't turn it off or turn the screen off (other than my closing the case cover) and one of the volume buttons didn't work either.
Then, the battery dropped from around 40% to 0% and it shut down. I charged it overnight and this morning when I turned it on, all the buttons were working again but it was in safe mode. I tuned it off/on multiple times, restarted it, rebooted in safe mode then rebooted again hoping it would go to normal mode, but none of this work.
I've now done a full factory reset and it is still stuck in safe mode (and I've restarted it, turned on/off multiple times). Are there any suggestions for how I can get it back to normal?
Thanks,
Frank
Nearly the same thing happened to me. It happened about 3 years ago. The power button stopped working (just like you), so I chucked my Z3TC. To this day, it was - and is still one of the best - phones I ever had. I ALWAYS got asked questions about it. I own an iPhone now, but I still love the Z3TC. The camera was terrible, but everything else about the screen was solid. Just wished they updated the OS on it, but due to Google and the chip restrictions, never got far. Either way, I'll never forget this phone. Pity our time came to an end due to that power button breaking.
Also stuck
Same thing also happened to me.
I had the tablet for quite some time and the battery would start going straight to 0% from quite a high number. And also my volume down button doesn't work and I am stuck in safe mode. Rebooting, poweroff, etc doesn't make it get out of safe mode.