Hey guys,
I just received my new Samsung Galaxy s9 Plus and I have realised that my device is faulty. But I really don’t know if I should just let it be, or ask for my device to be exchanged.
So basically on the screen there is two lines which are visible only when the device is turned fully off or when always on display is showing on the phone.
Do you think I’m being to picky?
Do you think the issue wold get worse over time?
Has anyone else had this issue before on the s9 Plus?
Do you think it’s the coating on the phone that is the issue?
Ps the screen is not cracked, does not have any dead pixels etc.
it would be helpful if you could post a couple of photos of the screen so that we can see if there's really an issue or not.
but if it really is a issue, i would bring it back immediately for a exchange especially given how much the phone cost
Ali9009000 said:
Hey guys,
I just received my new Samsung Galaxy s9 Plus and I have realised that my device is faulty. But I really don’t know if I should just let it be, or ask for my device to be exchanged.
So basically on the screen there is two lines which are visible only when the device is turned fully off or when always on display is showing on the phone.
Do you think I’m being to picky?
Do you think the issue wold get worse over time?
Has anyone else had this issue before on the s9 Plus?
Do you think it’s the coating on the phone that is the issue?
Ps the screen is not cracked, does not have any dead pixels etc.
Click to expand...
Click to collapse
Same here. I post one photo of my s9+. Check & confirm.
I've contacted samsung, I will let you know the end result.
Erm, are you sure that isn't the thin tape that runs down the edge of your screen protector!?
Sent from my SM-G965F using Tapatalk
I have the same lines. It's at the very edge of both sides of the screen. It's almost as if you can see the touch layer.
Just a quick update, I spoke to Samsung and they said it’s the first they heard of the problem, currently it’s been escalated to a higher department, I’m going to receive a call back today, I’ll update you with anymore info,
Ps can everyone contact them who are also Having this issue as it will only help with making the case stronger as a whole.
What screen protector are you using? Mine is the bodyguardz glass one.
I don’t have any screen protector on the device. The situation is so stressful, it had to happen to me lol
Chris_c81 said:
Erm, are you sure that isn't the thin tape that runs down the edge of your screen protector!?
Sent from my SM-G965F using Tapatalk
Click to expand...
Click to collapse
After more research and a closer inspection I do believe it is the adhesive at the edge of my screen. I also found pics of other people discussing this issue with zagg cases. This is my first curved screen so I was unaware of how they curved tgsp worked.
Thanks Chris.
Ali9009000 said:
I don’t have any screen protector on the device. The situation is so stressful, it had to happen to me lol
Click to expand...
Click to collapse
I haven't been having much luck myself. Two devices with terrible lens flare and one with black splotches showing on the screen.
Ali9009000 said:
I don’t have any screen protector on the device. The situation is so stressful, it had to happen to me lol
Click to expand...
Click to collapse
You can clearly see a screen protector in the image you posted? What is going on here?
Toss3 said:
You can clearly see a screen protector in the image you posted? What is going on here?
Click to expand...
Click to collapse
What's going on here is that OP hasn't posted any image.
Sharpshooterrr said:
What's going on here is that OP hasn't posted any image.
Click to expand...
Click to collapse
And that's why one shouldn't be posting at 3 am. I'll see myself out.
Toss3 said:
And that's why one shouldn't be posting at 3 am. I'll see myself out.
Click to expand...
Click to collapse
Lol. Happens to the best of us.
Quick update, Samsung was willing to replace the device under warranty, however I decided to cancel my contract and wait for the note 9.
I dropped my phone on a hard surface and now my screen is black. Any suggestions?
rroberge said:
I dropped my phone on a hard surface and now my screen is black. Any suggestions?
Click to expand...
Click to collapse
The oled underneath the digitizer more than likely is broke. Screen replacement is gonna be what your looking for. Might shine a flashlight across the screen and look close for a crack under the digitizer
Related
I think I'm the newest member of xda and boy am i glad to be here!
Bought my S3 a week back and to be frank I was both glad and slightly disappointed. Most of the flaws I faced have already been discussed. Facing lag issues and call drops. Plus the Wifi connectivity is not all that great.
But all in all I'm a happy customer and glad I took this decision.
It all changed today though. When I came back home, I noticed a few odd blotches on the screen which were not there till yesterday. The odded thing is that cleaning the screen gets rid of them but when I smudge the screen with my finger they come right back. There are about 7 of them in the shape of a 'X'. Sizes range from 1mm to 2mm across but they are just too hard to ignore. Have attached a picture. They appear white in direct light and when viewed perpendicularly turn into pitch black, the kind of black sAMOLED is famous for. They disappear on turning on the screen. Kind of look like bubbles of air but are probably not as they go away on cleaning the screen. I mean they totally disappear, merging into the darkness of the screen. What do you propose I do??
And there is no screen guard over the screen at the moment. Just using a Capdase silicone shell.
Any help would be greatly appreciated.
Cheers
flamingskull said:
I think I'm the newest member of xda and boy am i glad to be here!
Bought my S3 a week back and to be frank I was both glad and slightly disappointed. Most of the flaws I faced have already been discussed. Facing lag issues and call drops. Plus the Wifi connectivity is not all that great.
But all in all I'm a happy customer and glad I took this decision.
It all changed today though. When I came back home, I noticed a few odd blotches on the screen which were not there till yesterday. The odded thing is that cleaning the screen gets rid of them but when I smudge the screen with my finger they come right back. There are about 7 of them in the shape of a 'X'. Sizes range from 1mm to 2mm across but they are just too hard to ignore. Have attached a picture. They appear white in direct light and when viewed perpendicularly turn into pitch black, the kind of black sAMOLED is famous for. They disappear on turning on the screen. Kind of look like bubbles of air but are probably not as they go away on cleaning the screen. I mean they totally disappear, merging into the darkness of the screen. What do you propose I do??
And there is no screen guard over the screen at the moment. Just using a Capdase silicone shell.
Any help would be greatly appreciated.
Cheers
Click to expand...
Click to collapse
return it? and use the search button. there is already such thread open in the general section.
How deep to the marks appear to be? Near the surface, or under the glass?
Did you have anything in your pocket that could have pressed against the screen? They look a bit like pressure points.
Oh, and ignore the grumpy members who just tell you to search instead of giving a constructive answer. It makes them feel superior. We were all new here once.
Steve.
sjgore said:
How deep to the marks appear to be? Near the surface, or under the glass?
Did you have anything in your pocket that could have pressed against the screen? They look a bit like pressure points.
Oh, and ignore the grumpy members who just tell you to search instead of giving a constructive answer. It makes them feel superior. We were all new here once.
Steve.
Click to expand...
Click to collapse
Thanks for the reply Steve. I'm pretty sure I had nothing in my pocket. My S3 is my life, almost like a trophy wife . I have been as careful as humanly possible. These completely disappear on wiping with a soft cloth. Totally invisible i.e. When seen from a perpendicular view, they appear pitch black and hence merge with the pitch black screen when the screen is cleaned. However, as my fingerprints start appearing on the screen, these become visible too.
Attaching another close up if it helps. The blotch is in the centre just next to the reflection of the tube. Another smaller and fader one seen at 5 o clock to its big brother. This is not the same issue that others have of dark pixels appearing when viewed in complete darkness. These appear in normal light.
And yeah, they appear to be superficial, but beneath the glass, not really over it.
I agree we were all new once, no issue with asking questions. But please think about posting in the right way.
Make clear in the op that you have searched and this isn't a duplicate issue eh?
There are plenty here who will be glad to help. Welcome to xda
Looking deeper as you've asked I will reopen this.
I've a feeling you may need to return the phone. I'm thinking the seal between the glass and the digitiser/lcd may be dodgy.
Regards
Chris
Not a pressure mark right?
chrisd1a1 said:
I agree we were all new once, no issue with asking questions. But please think about posting in the right way.
Make clear in the op that you have searched and this isn't a duplicate issue eh?
There are plenty here who will be glad to help. Welcome to xda
Looking deeper as you've asked I will reopen this.
I've a feeling you may need to return the phone. I'm thinking the seal between the glass and the digitiser/lcd may be dodgy.
Regards
Chris
Click to expand...
Click to collapse
Thanks Chris for reopening this thread. XDA sure rocks!
i wanted to make sure that these are not scratch marks/pressure marks before going to the dealer. If I know for sure what I'm talking about, I can go all guns blazing and ask for a replacement. Don't want them telling me that they can't do anything as it is a user issue or something. So any other opinions/suggestions/explanations are more than welcome.
Thanks again.
flamingskull said:
Thanks Chris for reopening this thread. XDA sure rocks!
i wanted to make sure that these are not scratch marks/pressure marks before going to the dealer. If I know for sure what I'm talking about, I can go all guns blazing and ask for a replacement. Don't want them telling me that they can't do anything as it is a user issue or something. So any other opinions/suggestions/explanations are more than welcome.
Thanks again.
Click to expand...
Click to collapse
if you feel those marks are inside the screen, then its definitely a manufacturing problem. Better go for replacement asap mate, they cant tell you it is a user problem you can simply ask them back " How can i go inside a gorilla glass? "
bala_gamer said:
if you feel those marks are inside the screen, then its definitely a manufacturing problem. Better go for replacement asap mate, they cant tell you it is a user problem you can simply ask them back " How can i go inside a gorilla glass? "
Click to expand...
Click to collapse
Lol. Will do that tomorrow. Some more advice needed regarding that. Before giving them the phone, how should I backup my data. My phone is still unrooted.
Another thing. Should I fight for a device replacement or would a screen replacement suffice. I've noticed my smartstay doesn't work too. I have tried it from multiple angles in different light conditions and with different faces.
Sent from my GT-I9300 using XDA
On my Note 7 version 2 (black Exynos model) I noticed a very annoying problem. The phone has a huge screen gap.
I have dust under the glass and it can't be removed because the glass is somehow sticky.
I've made a video with this.
I have contacted Samsung and after a week or more I received today a phone from a manager from the Samsung Company.
They are very sorry for my inconvenience and they admit that the phone has a problem and it seems that the entire stock of them has the same problem. They can't replace my phone because all the phones have the same screen gap. Samsung Romania has contacted the mother company in Corea. They are waiting an answer on this problem from the mother company on how to resolve this problem.
Also, I have a friend who received his Note 7. He has the same screen gap.
Both model phones are Note 7 Exynos versions manufactured after the replacement.
Who has the same problem?
Having the same problem on SD820 version
Left side of the phone have a much larger gap than the other side
ennis214 said:
Having the same problem on SD820 version
Left side of the phone have a much larger gap than the other side
Click to expand...
Click to collapse
Samsung has to solve this. I will wait to see what Samsung Korea will answer on this. If it isn't solved, I will sue them.
Maybe this is my last Samsung phone. Sad... I really like Note 7 but considering how much did the phone cost me and after that to have all this problem, I better give up on them
AdrianR2016 said:
Samsung has to solve this. I will wait to see what Samsung Korea will answer on this. If it isn't solved, I will sue them.
Maybe this is my last Samsung phone. Sad... I really like Note 7 but considering how much did the phone cost me and after that to have all this problem, I better give up on them
Click to expand...
Click to collapse
Samsung are having trouble solving the battery fires, nevermind a screen gap!
It's not a bug it's a feature
According to the user SayHu on reddit this gap is mentioned in the manual namely,
A small gap appears around the outside of the device case
• This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
Click to expand...
Click to collapse
AdrianR2016 said:
Samsung has to solve this. I will wait to see what Samsung Korea will answer on this. If it isn't solved, I will sue them.
Maybe this is my last Samsung phone. Sad... I really like Note 7 but considering how much did the phone cost me and after that to have all this problem, I better give up on them
Click to expand...
Click to collapse
Have this gap on both devices. There's no dust though and it doesn't seem to affect its submersible properties.
Why wouldn't you return it and call it a day instead?
Sent from my unexploded N930W8
dxtly said:
According to the user SayHu on reddit this gap is mentioned in the manual namely,
Click to expand...
Click to collapse
Ok, but in this case the gap is between the metal and glass and it continues with space under the glass. The S7 edge doesn't have a gap between the metal and glass, not to mention this space under the glass. And official Samsung Company from my country it admits that this is a problem. They called me and admited. They have contacted the Korea Samsung company for an oppinion about this.
millicent said:
Have this gap on both devices. There's no dust though and it doesn't seem to affect its submersible properties.
Why wouldn't you return it and call it a day instead?
Sent from my unexploded N930W8
Click to expand...
Click to collapse
I really like this phone. I believe I can live with that dust under the glass
I can't return it because all the other phones have the same problem. Samsung company admited that. They are waiting an answer from Samsung Korea.
i had the screen replaced on my s9+ because of the black crushing, the problem is solved now, however, there is another issue
the back glass doesn't seem to be glued perfectly to the phone
can i simply heat the glue with a hairdryer and press it together? or will that damage my device?
thanks!
bulsatcs said:
i had the screen replaced on my s9+ because of the black crushing, the problem is solved now, however, there is another issue
the back glass doesn't seem to be glued perfectly to the phone
can i simply heat the glue with a hairdryer and press it together? or will that damage my device?
thanks!
Click to expand...
Click to collapse
Whats not perfectly and can you post a pic? Wouldn`t mess with it myself, i assume you have warranty so let the repair centre fix it.
I'd leave it as is and try and get them to sort it out. They are ruthless when it comes to repairs. They refused to repair my wifes S7 because the battery had expanded and cracked and popped the back off. Apparently according to them there was "signs of unauthorised entry" and they refused to replace it based on that, as well as there being water ingress (they have little stickers inside the phone that change colour when water comes into contact. Which they tell me was the reason for the battery expanding.
It got dropped in the bath, once, for a matter of seconds. I might be mistaken, but they're meant to be water resistant up to 5 feet for up to 30 minutes?
they refused to replace the screen, which was damaged (we didnt damage it it just refused to come on despite the rest of the phone working) and they told us that user caused impact has caused it, they wanted £240. I told them to send it back and I'd repair it myself. They sent it back with a new battery "for safety reasons" and then a new back. Which popped off in a matter of seconds. So after all that they solved nothing and saved me money.
thank you for your replies, but i've managed to fix it
i didn't want to bring it again to the repair shop, because it's far away from my home
what i did was i put the phone on a piece of cloth, screen down
then i took a hairdryer and started to heat up the back glass
after it had become too hot to touch, i folded the cloth over the phone and pressed it with my hands
i did this two times and now it's perfectly sealed without any gaps between the glass and the frame
bulsatcs said:
thank you for your replies, but i've managed to fix it
i didn't want to bring it again to the repair shop, because it's far away from my home
what i did was i put the phone on a piece of cloth, screen down
then i took a hairdryer and started to heat up the back glass
after it had become too hot to touch, i folded the cloth over the phone and pressed it with my hands
i did this two times and now it's perfectly sealed without any gaps between the glass and the frame
Click to expand...
Click to collapse
You know that hot glass breaks very easy, so you had luck.
But now your phone may have compromised water resistance.
So samsung does replace the screen under warranty for black crush issues? By fixed, you mean when you watch a dark video with low brightness, the blacks won't become pixelated anymore? Please reply because i might want to send it back to them too.
arnes_king said:
You know that hot glass breaks very easy, so you had luck.
But now your phone may have compromised water resistance.
Click to expand...
Click to collapse
Yeah, i don't think that's the case, i put my phone in a bowl filled with water and no bubbles were coming out, so i'm positive the water resistance is still there
arnes_king said:
You know that hot glass breaks very easy, so you had luck.
But now your phone may have compromised water resistance.
Click to expand...
Click to collapse
akiminc said:
So samsung does replace the screen under warranty for black crush issues? By fixed, you mean when you watch a dark video with low brightness, the blacks won't become pixelated anymore? Please reply because i might want to send it back to them too.
Click to expand...
Click to collapse
Yeah, they did replace it, twice actually, but the first time it was my fault because i had dropped the phone so i needed a replacement
bulsatcs said:
Yeah, they did replace it, twice actually, but the first time it was my fault because i had dropped the phone so i needed a replacement
Click to expand...
Click to collapse
So no more black crush or black banding issue on your screen when you watch dark content with low brightness?
akiminc said:
So no more black crush or black banding issue on your screen when you watch dark content with low brightness?
Click to expand...
Click to collapse
Bro don't worry this problem will be fixed after a software update remember the pixel had the same issue before and this problem you can fix with balance app so I'm pretty sure it's software and by the way everyone one affected no exception I'm leaving in Dubai and I bought the s9+ suffer from black crush. Just some people they don't really notice that I hope they will release the update Soon coz this is really sucks screw these YouTube reviewer they still blabbing about s9 best display ever give me a break
Techboy217 said:
Bro don't worry this problem will be fixed after a software update remember the pixel had the same issue before and this problem you can fix with balance app so I'm pretty sure it's software and by the way everyone one affected no exception I'm leaving in Dubai and I bought the s9+ suffer from black crush. Just some people they don't really notice that I hope they will release the update Soon coz this is really sucks screw these YouTube reviewer they still blabbing about s9 best display ever give me a break
Click to expand...
Click to collapse
Yeah im still waiting for the fix. Do you mind to share your screen balance settings? I tried but it makes the black not deep. I used s6, s7, s8 and pixel 2 xl before. And this black crush is sucks. I guess its oreo device?
What's black crushing?
ADPL said:
What's black crushing?
Click to expand...
Click to collapse
Bruh, you're gonna be sorry you asked!
https://r.tapatalk.com/shareLink?ur...share_tid=3765385&share_fid=3793&share_type=t
Colour blending (blacks) problem
Sent from my SM-G965F using Tapatalk
I had to replace my screen as well because i'd dropped my device and it shattered completely. When i got it back from the repair center i noticed that the battery cover wasn't pressed to the frame all the way. I gave it back to them saying that there was dust trapped underneath the cover (i thought they would refuse my request if i had told them the real reason ) so my camera wouldn't take clear photos. In the end they replaced both of the back cameras and the battery cover looool :laugh::laugh: now it's all glued together as it should be
Didn't notice it at first, but realized I had a small ~1/16th diameter dimple in my screen. Never seen this before. You can barely feel it but its there. Doesn't affect display at all and only noticed in the right light on an angle. Straight on it looks fine. I've decided to keep it since display isn't affected, but others might me a little more anal about this sort of thing. Is this a one off anomaly or is there a QC issue? Check your screens!
S10e G-970F (exynos), ordered from never-msrp on ebay.
https://www.ebay.com/itm/223396384078
Oh man, that would be a deal breaker for me. I could never unsee that. Is there a screen protector on it that might be the issue?
Oh, hell no. Sorry. I know the E dosen't cost as much as the 10 or 10+ plus it's still a great amount of money. I can let this pass on a USED unit, not new. More power to ya, though.
Bummer! Hopefully it's just the screen protector...
Like galaxys said, it could easily be the screen protector.
galaxys said:
Bummer! Hopefully it's just the screen protector...
Click to expand...
Click to collapse
Tel864 said:
Like galaxys said, it could easily be the screen protector.
Click to expand...
Click to collapse
False alarm- screen protector flaw. I'm sorry guys I completely forgot it came with one from factory. Took it off, dimple gone. I'm relieved, but regret posting, I don't want to spread bad info about this phone, especially since everyone's already knocking the exynos variant.
Mods if we can delete that'd be great.
Glad its sorted! Your thread could help others with similar questions....
Helped me. Looking hard at that model and seller. Thanks for the info.
maplestrat said:
Helped me. Looking hard at that model and seller. Thanks for the info.
Click to expand...
Click to collapse
The phone's great and got it for a good price. I say go for it.
I have TMobile and have VoLTE and WiFi calling working as well. Signal strength every bit as good as my unlocked Pixel 3 in this area (currently Salt Lake City).
How have you already gotten your S10 E? Mine still hasn't shipped. Says March 8th.
westside80 said:
How have you already gotten your S10 E? Mine still hasn't shipped. Says March 8th.
Click to expand...
Click to collapse
The ebay link I provided above, paid for 2 day shipping.
Chronzy said:
False alarm- screen protector flaw. I'm sorry guys I completely forgot it came with one from factory. Took it off, dimple gone. I'm relieved, but regret posting, I don't want to spread bad info about this phone, especially since everyone's already knocking the exynos variant.
Mods if we can delete that'd be great.
Click to expand...
Click to collapse
Damn it, why didn't I suspect that? Don't scare us like that! LOL!
How do you like the fingerprint scanner on the S10e? And how is battery life?
Wana hear about battery life, thank
Chronzy said:
False alarm- screen protector flaw. I'm sorry guys I completely forgot it came with one from factory. Took it off, dimple gone. I'm relieved, but regret posting, I don't want to spread bad info about this phone, especially since everyone's already knocking the exynos variant.
Mods if we can delete that'd be great.
Click to expand...
Click to collapse
And yet, do you know that the screen protector on the S10 line has a 3-month warranty ? I read this a few days ago. You may or may not want to do something about it
Breaking: Samsung Galaxy S23 Ultra UK units have screen defects, Samsung replied - SamNews 24
Samsung has recently launched the Galaxy S23 Series and some users started reporting that the screen of the ... Read more
www.samnews24.com
https://twitter.com/i/web/status/1625432044581822464
Mine unit from Poland also have this... More over i found one redditor that have bended unit.. I put mine on leveled (screen side) surface and also is bended... So meny $ a issues...
Check yours...
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a lot of them with this defect...
Joloxx9 said:
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
Click to expand...
Click to collapse
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
aureum said:
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
Click to expand...
Click to collapse
First - I read it, if you are not happy with the product, don't use it, simple. You still have 14 days to send it back if you are not happy, vote with your wallet.
Second - And? Not sure how big % of phones got that issue, but same as above applies, if people are not happy they should send units back. Maybe then samsung would acknowledge issue.
Third - No one force you to stay without phone, if you sold etc. your previous one or sent it back for trade in, then make a complain to Samsung.
And fourth, if you read my post with understanding you would get that I do not defend them. Sending back bad/wrong/broken etc product is our right, Samsung and S23 is not the only phone on the market, if you have issues with them, than feel free to buy something else.
I was angry with oneplus few years ago and guess what, I am on samsung now.
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
blackhawk said:
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a $hit load of them with this defect...
Click to expand...
Click to collapse
If that's what they say and your unit have it, vote with you wallet and send it back, there will be no change when people moan on this forum and Samsung keep their sales.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
This is nothing but people hunting for reasons to dislike the phone. It has zero effect on functionality and you have to really be looking to even see it. It's a nothingburger discovery some iPhone fanboy found and put on Twitter to cause drama.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
The problem is it's not supposed to be there at all. Not on my N10+'s. On a display that's not acceptable. It's a manufacturing defect and right where it's always in your face.
Worse, pretty sure Samsung was aware of this defect but they shipped them anyway. Like a brat they do what they want then make lame bs excuses for their actions. This isn't a injection molding tab Sammy, it's a screw up.
At this point there's no telling if over time it will get worse and/or spread. I'd return it for a cash refund especially at this price point, where the defect is and Samsung's condescending attitude.
but this is only visible with a strong light source, with certain angle of light with screen off. it has no impact on usability. i have seen it in the past on other curved displays
Edited by moderator to correct formatting
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
glad i am not that inquisitive otherwise i would still use nokia 3110
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
nawat said:
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
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even my old S8 has it
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
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I'm still having trouble seeing it in these pictures, even when it's directly pointed out, lol. I'm not gonna examine my phone. It looks generally fine and I'm gonna stick with it.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
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I think the issue is that most people wouldn't even notice if someone didn't point it out to them in special lighting. I think you should be able to discuss and point out anything you deem flawed. But on the other end you should also expect pushback from people who think you are just being spoiled when you have the option to return it. I have noticed it on my Galaxy S23 Ultra US version but only by looking at it in lighting. I think the device is fantastic and even with that little flaw I will keep my device since I can't really notice it since I have a case on it.
catalin78 said:
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
Click to expand...
Click to collapse
return it and get your previous S22 Ultra.
I am not seeing it on mine but I could be blind
duckfart said:
I am not seeing it on mine but I could be blind
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It's probably present on certain batches; some will have it, others not. A major QC screw up. If the defect was minor you wouldn't be able to see it at all.
This is a defect that could effect the survivability of the glass. Glass is subject to some of the laws of hydrodynamics. This deformity causes new stress points. It may not crack there but in another area of the display, hydrodynamics. Glass is a peculiar substance with bizarre properties. Of course if it breaks Samsung will say it's your fault for dropping it.
DON'T SAY YOU WEREN'T WARNED