If interested, not sure if Amazon UK have made a mistake, but the smart view case is on for just over £10, currently only the black version is available to order but not due until next week.
of course ordered one as have used the one for the mate 10 pro and find its a good case
walkerx said:
If interested, not sure if Amazon UK have made a mistake, but the smart view case is on for just over £10, currently only the black version is available to order but not due until next week.
of course ordered one as have used the one for the mate 10 pro and find its a good case
Click to expand...
Click to collapse
Yep I ordered one also and I received it today, they got the stick in early, great case for a great price
ramheer said:
Yep I ordered one also and I received it today, they got the stick in early, great case for a great price
Click to expand...
Click to collapse
mine finally arrived today, enquired why when it was on prime delivery it took 3 days after dispatch to arrive, and they advised depends where it was at time of order, so they gave me an extra months prime for the delay
but as with the mate 10 pro case, it well worth the price
So am I right in thinking always on display doesn't work with the half of the screen that is visible through the case?
deezle said:
So am I right in thinking always on display doesn't work with the half of the screen that is visible through the case?
Click to expand...
Click to collapse
i don't use always on display
Does it offer any camera protection or is it flush with the camera?
deezle said:
So am I right in thinking always on display doesn't work with the half of the screen that is visible through the case?
Click to expand...
Click to collapse
Yep it's strange, what's the point in having a clear section when 2 seconds after closing the case, the AOD turns off?
Seems like a software fix is required on this as it seems to defeat the purpose of the case design.
DaveP2611 said:
Yep it's strange, what's the point in having a clear section when 2 seconds after closing the case, the AOD turns off?
Seems like a software fix is required on this as it seems to defeat the purpose of the case design.
Click to expand...
Click to collapse
because you can see anyone calling and answer or dismiss them, see alarms and cancel these.
True but the marketing images shown certainly give the impression that the screen will be displayed with time/notifications etc, not be there briefly for 2 seconds and disappear.
Agreed, great case but having the aod stay on, umm, always would be great
If you close the case, then hit the power button, the AOD will stay on. Only just discovered this, so not sure how long it stays on for - it's been 3 minutes so far... I've set the screen sleep to 10 minutes, so it might go off then. Not sure how I set the screen not to sleep at all, as it wasn't an option in the settings?
JC12345 said:
If you close the case, then hit the power button, the AOD will stay on. Only just discovered this, so not sure how long it stays on for - it's been 3 minutes so far... I've set the screen sleep to 10 minutes, so it might go off then. Not sure how I set the screen not to sleep at all, as it wasn't an option in the settings?
Click to expand...
Click to collapse
It only stayed on for about 5 minutes, which isn't really that useful. That is a bit of a design-flaw in the software. The AOD works fine with no flip cover, but becomes Sometimes On Display when used with the flip cover. Not the end of the world, but annoying. I'm trying some 'screen always on' apps to see if they can help, but so far, no joy.
Did somebody find a solution to this problem?
DaveP2611 said:
Yep it's strange, what's the point in having a clear section when 2 seconds after closing the case, the AOD turns off?
Seems like a software fix is required on this as it seems to defeat the purpose of the case design.
Click to expand...
Click to collapse
problem to your issue is, you gota enable feature called allways on display notification. When that is enabled it will adjust it's display to show on side at right or whever the window/transparent box is.
Jake.S said:
problem to your issue is, you gota enable feature called allways on display notification. When that is enabled it will adjust it's display to show on side at right or whever the window/transparent box is.
Click to expand...
Click to collapse
Yes it does that, BUT after about 5 seconds the display goes off, until you either open the case or press the power button. IMO the display should stay on in the little window to the right.
Just had mine delivered.
Cover doesn't settle flat on the screen. I suspect it may be because I have a tempered glass screen cover (Spigen).
I like the case (looks smart) but I'm not convinced I want to take the protector off. Will see if it settles over the next few days.
Similar issues here, when closing the case the screen goes off.. If I power it on then it stays on for the 2 min duration where the "auto screen off" is set. I'd expect that to be overridden by the "always display information" setting. And it seems to work perfectly well without the case attached / kept open.
I have also removed the screen protector which was on when I got it, seems redundant now I have a case, and attracts a lot of fingerprints too... but that has made no difference.
Really disappointed this doesn't work.. had smart cases on the last couple of HTC's and this looked like a step up, but in fact it does less, as the notification range is more limited.
I wonder if the case covers the sensor.. because if I let the screen go off with the case open, then the screen stays on correctly..
Jake.S said:
problem to your issue is, you gota enable feature called allways on display notification. When that is enabled it will adjust it's display to show on side at right or whever the window/transparent box is.
Click to expand...
Click to collapse
Yeah, as another poster states, this is not true. I have AOD on and the display still goes off when case cover is closed. Very annoying. Guess I'll be returning this case.
Related
I love my Xperia Z4 Tablet. However the backlight is noticeably dim on the bottom (when in the default landscape position) or the left hand side when in portrait (volume/power button facing up). It is most noticeable in portrait mode when there is a white background (Kindle, Chrome and Instagram most notably). I am willing to live with this issue, but was wondering if anyone else is seeing any issues?
For the price I paid, it would be nice to have uniform backlighting. But I am worried it could be worse on another unit. Expansys has offered me an exchange or refund but there is a delay in availability now that the first lot has sold out.
No problems with mine
I am sending mine back for an exchange. I miss it already
Now I noticed that too. The difference is really small, but it's there.
awionetka said:
Now I noticed that too. The difference is really small, but it's there.
Click to expand...
Click to collapse
Hopefully my replacement isn't any worse than the one I just sent back. It was as bad as I could handle.
Interesting, the same with my tablet - seems to be a general problem
I don't know if I should return and change the tablet...
can you make a picture for us? I dont know what you mean? my backlight is perfect - no bleeding and no clouding )
I'm sorry, but it was not possible to make a picture where you can see this.
However I can only see it on white backgrounds - the first centimeter is slightly grayish...
turbo001 said:
I'm sorry, but it was not possible to make a picture where you can see this.
However I can only see it on white backgrounds - the first centimeter is slightly grayish...
Click to expand...
Click to collapse
It is not a hardware problem. I see the band only when the bottom menu appears. It looks like the transperancy issue with that menu layer.
Mine looks fine, just hope it is not something my eyes just don't notice, but others do.
Sent from my SGP771 using XDA Free mobile app
rootlover said:
It is not a hardware problem. I see the band only when the bottom menu appears. It looks like the transperancy issue with that menu layer.
Click to expand...
Click to collapse
No, I think it is a hardware problem - if I turn the tablet from landscape to portrait mode, white backgrounds are gray on the left. Btw for me it's only visible in portrait mode - in landscape mode the menu bar on the bottom is usually black or transparent...
It is definitely a hardware problem and it sounds like the backlight is weaker on several units on the bottom (when in landscape) or left hand side (when in portrait with power button facing up). It is a shame as it is very distracting to read on anything that doesn't have a dark or black background in portrait. Still waiting for my replacement unit As long as the replacement isn't worse, I will likely live with it as I really enjoyed (and miss) the tablet.
GhostLeader said:
can you make a picture for us? I dont know what you mean? my backlight is perfect - no bleeding and no clouding )
Click to expand...
Click to collapse
Try anything with an all white background. If you open Chrome with no web pages loaded and the new tab page up or Kindle with a white background and hold the tablet in portrait, you might see uneven backlighting on your left or right sides depending on the orientation.
Backlight direction is notable
Got my Z4 tablet yesterday. After reading some issues with the backlight I checked this at my device and can see there is a notable uniformity.
If you hold the device with power button upside, then one can see a thin bright line from the backlight LEDs on the left side, while the opposite screen edge is slightly darker.
It looks like the screen is only backlighted from one side. For the normal usage it is not really annoying, but it is there and you would see it, if you take attention for the issue.
Do other Z4 owners have the same effect?
matz4z said:
Got my Z4 tablet yesterday. After reading some issues with the backlight I checked this at my device and can see there is a notable uniformity.
If you hold the device with power button upside, then one can see a thin bright line from the backlight LEDs on the left side, while the opposite screen edge is slightly darker.
It looks like the screen is only backlighted from one side. For the normal usage it is not really annoying, but it is there and you would see it, if you take attention for the issue.
Do other Z4 owners have the same effect?
Click to expand...
Click to collapse
That's how I saw my issue. Still waiting a replacement from my reseller.
jwiskowski said:
That's how I saw my issue. Still waiting a replacement from my reseller.
Click to expand...
Click to collapse
I have the impression my Amazon Z4T packages was already a replacement from someone else. The box made used look, some scratches and one corner had a ditch.
It wasn't sealed in any way. The charge adapter cable looked out of its the small box. The screen protection layer made the impression it was reattached, a lot of air bubbles were included.
Can someone describe how he found the delivery when unboxing it?
Was it sealed?
I also consider a replacement, if the screen issue is not a general construction feature.
Oddly enough, I purchased mine from another supplier, and also felt the item had been handled if not used. USB cable was out of wrapping and screen protector had signs of being removed and re-applied. I received mine the day after they were available for sale. I am hoping my replacement looks like new and has minimal or no backlight uniformity issues.
jwiskowski said:
Oddly enough, I purchased mine from another supplier, and also felt the item had been handled if not used. USB cable was out of wrapping and screen protector had signs of being removed and re-applied. I received mine the day after they were available for sale. I am hoping my replacement looks like new and has minimal or no backlight uniformity issues.
Click to expand...
Click to collapse
Hopefully you get it soon and can report here the condition of the replacement.
I have 14 days left to send it back to Amazon for free.
Please also describe how it was packaged.
Are there any seals or blister foil?
I can't believe Sony delivers an open package to retail stores.
Unboxing videos on Youtube don't show this clearly.
Thanks in advance.
matz4z said:
I have the impression my Amazon Z4T packages was already a replacement from someone else. The box made used look, some scratches and one corner had a ditch.
It wasn't sealed in any way. The charge adapter cable looked out of its the small box. The screen protection layer made the impression it was reattached, a lot of air bubbles were included.
Can someone describe how he found the delivery when unboxing it?
Was it sealed?
Click to expand...
Click to collapse
For me:
Not sealed.
Box in perfect condition.
Screen protector had a few bubbles, but not that many.
It was perfectly even on the tablet, edges protector = edges tablet.
Charge cable was in box, but it was wound a bit loopsided. But I think it more likely that it came that way - besides, how many people do even need those cables nowadays? Even if they need them, they likely will not use them when trying the tablet out.
Charge of 65%
Tablet itself:
I couldn't see a backlight uniformity issue, tried it with a white background with 100% luminosity in a dark room. Compared to the Z1 Tablet the screen looks a LOT dimmer in the dark, but I suspect that is more because the Z4 has some auto-dim function there. In bright light the Z4 screen looks slightly brighter.
What I noticed is that the speakers produce a fair amount of white noise. At 10% it is very noticeable, at 50% I do not hear it unless it is a very silent scene and I am concentrating on it. Somewhat annoying and IMO not something a tablet in that price range should have, but not annoying enough for me to play replacement bingo.
My seller is out of stock with a new batch due next week. I'll let you know when it comes. From what I can tell, Sony products are never fully sealed.
It's one of those features that I loved as soon as I heard about it in the original Moto X. I thought "that's real, useful, innovation." But the implementation in the 6P is poop. I can't reliably get the thing to work at all. As in, it works with movement, but I can't tell you how to reliably set it off. At all.
One other thing I've noticed is the screen is fully woken up by (I think) any touch on the screen when Active Display is on. Which seems very wasteful.
I'm guessing this is purely software because the sensors in the 6P are more than up to the task. I would also think it would be nice to have a setting to simply use the power button to, in essence, half wake the screen the way Active Display does. Then tapping on the notification will perform as normal.
Sound off if these issues are limited to just me. I actually hope they are.
Seems to work pretty well for me, i wouldn't say 100% but most times i pick up the phone, or take it out of my pocket.. it lights up
Laying down flat, picking up the device shows info.
Laying down flat, a little twist shows info.
Picking it up seems more reliable, but the nudge left or right when flat needs to be a decent "nudge". Otherwise it would be switching on constantly, which would be a waste.
And waking when touching any part of the screen when adisplay is showing is normal behavior.
Maybe when development moves ahead we'll have more control over it's behavior. I can see devs having fun with this feature.
+1 for the OP. I've been using the phone about a full day now and I've seen the active display like maybe 3 times, never when it really made any sense. Bummer.
Owned my phone less than 24hrs, installed a screen protector before using the phone. Ambient display want really working. I took the glass screen protector off, ambient display has come back. I'm wondering if the sensor is that sensitive.
Soulfulgrey said:
It's one of those features that I loved as soon as I heard about it in the original Moto X. I thought "that's real, useful, innovation." But the implementation in the 6P is poop. I can't reliably get the thing to work at all. As in, it works with movement, but I can't tell you how to reliably set it off. At all.
One other thing I've noticed is the screen is fully woken up by (I think) any touch on the screen when Active Display is on. Which seems very wasteful.
I'm guessing this is purely software because the sensors in the 6P are more than up to the task. I would also think it would be nice to have a setting to simply use the power button to, in essence, half wake the screen the way Active Display does. Then tapping on the notification will perform as normal.
Sound off if these issues are limited to just me. I actually hope they are.
Click to expand...
Click to collapse
The touch layer and the actual display are 2 different pieces of hardware, you probably can't limit what portions of the touch layer are active, it's either on or off but that has nothing to do with what pixels are turned on. Hope that helps.
Just turned it on to test. Seems to light up when its supposed to. Turned it back off because I use android wear and don't need it.
My switching from Active Display (Moto X 2013) to Ambient Display (Nexus 6) was tough, but I got used to it. My 6p seems to not work as well or the same as my N6 did.
In the morning if I wake up before my alarm I would grab my N6 to activate the Ambient Display and see the clock, as well as my notifications (I get the weather in the morning) to see if there was anything urgent (text from a coworker, etc).
With my 6p when I pick it up, nothing seems to happen, or at least not as quickly as it did with my N6. N6 would show it on almost any movement, but the 6p requires it to be fully picked up all the way and almost vertical before it shows anything. Not sure if this is gyro or software related. If I pick it up from flat and rotate 90 degrees right (like it would be if it was sitting next to my bed), effectively making it vertical in landscape mode) nothing happens. If I hold it vertical in portrait, it shows me.
Just something to get used to, I guess.
Active display is rubbish on the 6P lol. That's coming from a user BTW, its just not reliable.
I agree with OP. I sat phone beside me and noticed it would light up when I got a new message. Then a few seconds after, without touching or moving it, it would light up again (no new anything happened), then it would light up again. Not sure what's waking it up, but quite annoying. Should absolutely be a software fix though.
johnhazelwood said:
I agree with OP. I sat phone beside me and noticed it would light up when I got a new message. Then a few seconds after, without touching or moving it, it would light up again (no new anything happened), then it would light up again. Not sure what's waking it up, but quite annoying. Should absolutely be a software fix though.
Click to expand...
Click to collapse
This is one thing that is reliable for me! Lol. When a notification comes through, it will activate once, then turn off, then activate again shortly after. I'm not sure if it's mean to do this or not, but at least it's reliable.
I should make it clear though that in my short time with the device, it is a definite top quality phone. The Active Display just seems to be, for me at least, a noticeable deviation from the very high bar set by the rest of the device. I did read other reviewers with issues, but then, how much faith can you put in a 48 hour review. I've had mine for almost a week and still feel like I'm just getting to know it.
sluflyer06 said:
The touch layer and the actual display are 2 different pieces of hardware, you probably can't limit what portions of the touch layer are active, it's either on or off but that has nothing to do with what pixels are turned on. Hope that helps.
Click to expand...
Click to collapse
True-ish. It is indeed possible to have a software solution that ignores certain touch events even though the hardware layer will consistently recognise touch events as long as the touch layer is active. If the Active Display becomes just another UI, then the notification icons/regions become touch targets and the rest of the screen can be written in software to not be touch targets and thus not respond to touch inputs.
I'm not sure what this method would look like in practice. So for example, when the Active Display has been activated, would there be a way to fully activate the screen by a touch method without touching a notification? Maybe a special region at the bottom of the screen? No idea. Just thinking out loud.
Coming from Active Display on the Droid Maxx, Ambient Display is very disappointing and actually leads to my emergency dialer engaging sometimes when the phone is in the pocket of looser pants. But it doesn't display when I would like it to, with just a nudge, like the Motorola implementation.
I've messed around with my dad's phone. He has the Moto X as well. I can literally just wave my hand in front of the screen and it comes on. I thought that was awesome. This phone does seem a bit inconvenient if I just want to quickly get the time or my notifications. Then again that's why I have a (smart)watch. Not sure where I'm going with this.
Good talk....
I've figured it out! Feeling quite pleased with myself.
Based on the responses of others, I tried using it slightly differently. Now, I figured out two instances which regularly and reliably activate the Active Display.
The first is when the phone is flat on a surface, if I pick it up to be perpendicular to the floor, either portrait or landscape seems fine, it will activate. I believe this actually works from almost any starting point as long as the end point is the phone being upright and vertical.
The second is with it again starting flat on the table. Holding it by the bottom of the phone, moving it semi-quickly across the table, only about 5 cm seems needed, and then stopping quickly. This is a strange one which I only found when I bumped it into something on the table. I have a case so was not bothered testing this repeatedly.
I know correct my first statement. The feature is not poop. Well, not total poop. There are other instances that will activate it but I don't know how to do them reproducibly. If that's a word.
Hope this helps someone.
RoyJ said:
I've messed around with my dad's phone. He has the Moto X as well. I can literally just wave my hand in front of the screen and it comes on. I thought that was awesome. This phone does seem a bit inconvenient if I just want to quickly get the time or my notifications. Then again that's why I have a (smart)watch. Not sure where I'm going with this.
Good talk....
Click to expand...
Click to collapse
Thats a pretty nifty idea, if its flat... give it a bit of " These aren't the droids you're looking for" to wake the screen.
Surely cant be that hard to do.........
..... i cant do it
My active display does nothing. Doesn't activate anything even shaking the phone.
Sent from my Nexus 6P using Tapatalk
Stretlow said:
Thats a pretty nifty idea, if its flat... give it a bit of " These aren't the droids you're looking for" to wake the screen.
Surely cant be that hard to do.........
..... i cant do it
Click to expand...
Click to collapse
The Moto X (2014 and after) does it as it has other sensors on the front, the 6P doesn't. However, the Moto X (2013) did it with Kitkat as it used the proximity sensor, which was less reliable but still effective, but this was removed in Lollipop. To be fair, ambient display doesn't work nearly as well as Moto's active display. I bet a dev could activate it via proximity sensor, should people want it enough.
Soulfulgrey said:
I've figured it out! Feeling quite pleased with myself.
Based on the responses of others, I tried using it slightly differently. Now, I figured out two instances which regularly and reliably activate the Active Display.
The first is when the phone is flat on a surface, if I pick it up to be perpendicular to the floor, either portrait or landscape seems fine, it will activate. I believe this actually works from almost any starting point as long as the end point is the phone being upright and vertical.
The second is with it again starting flat on the table. Holding it by the bottom of the phone, moving it semi-quickly across the table, only about 5 cm seems needed, and then stopping quickly. This is a strange one which I only found when I bumped it into something on the table. I have a case so was not bothered testing this repeatedly.
I know correct my first statement. The feature is not poop. Well, not total poop. There are other instances that will activate it but I don't know how to do them reproducibly. If that's a word.
Hope this helps someone.
Click to expand...
Click to collapse
When laying flat - give it a quick twist - about 45 degrees - and back again.
I see most don't agree with the implementation, but think about it. If it was more sensitive, it would be waking all the time. That's definitely less battery efficient.
Once you get used to it, it's not bad at all, and I can see devs adding more control over how it works - like a sensitivity setting.
Hint hint devs!
Phazmos said:
When laying flat - give it a quick twist - about 45 degrees - and back again.
I see most don't agree with the implementation, but think about it. If it was more sensitive, it would be waking all the time. That's definitely less battery efficient.
Once you get used to it, it's not bad at all, and I can see devs adding more control over how it works - like a sensitivity setting.
Hint hint devs!
Click to expand...
Click to collapse
Tbh, the more I use it, the more I understand why it has this implementation and you are right, there would probably be a battery burden to make it more sensitive. I just wish they could have advertised it. Maybe a deep dive YouTube video or something.
Sometimes if my G5 has not been used for an hour or so, it is refusing to wake up from double tap, power button or volume button quick shortcut. Only plugging it in has seemed to wake it up on these occasions.
Has anyone else had this issue?
Not yet.
I am chocking this up to poor software implementation using the ambient sensor. I found similar issues that the OP was describing, and in my testing, was able to verify something is wonky with how the phone "thinks" it is being looked at or not.
Simply put, if you cover the ambient sensor and the camera (on my device) with your finger, while the phone is asleep/screen off, no matter how many times you press the power button on the back/fingerprint scan, the screen will fail to come up. The moment I introduce some light into the room (open up the sensor), I am able to get response back on the phone.
Ran into this issue last night and for the life of me couldn't figure it out until daylight hit . Also, my case might be obstructing the sensor (lifeproof fre), but I also noticed the issue with no case on.
Logically, I imagine LG was trying to limit power consumption with accidental presses, etc. If the phone knows it is in a dark place, it won't respond (because it thinks it is in a pocket or a bag of some sort). My rebuttle for this is how do they anticipate planning for night-time use of the phone, or are we limited to a daywalker only device?
I am heading down to an AT&T store and seeing if I can replicate this on demo units as well. In which case, we know the issue is inherent in the device (and hopefully addressed in a software update). If I am not able to replicate this at the store, then I bet OP and I got bad units.
Thanks for looking. If anyone has any feedback, or can repro or not repro this issue, please chime back .
mikeythedude said:
I am chocking this up to poor software implementation using the ambient sensor. I found similar issues that the OP was describing, and in my testing, was able to verify something is wonky with how the phone "thinks" it is being looked at or not.
Simply put, if you cover the ambient sensor and the camera (on my device) with your finger, while the phone is asleep/screen off, no matter how many times you press the power button on the back/fingerprint scan, the screen will fail to come up. The moment I introduce some light into the room (open up the sensor), I am able to get response back on the phone.
Ran into this issue last night and for the life of me couldn't figure it out until daylight hit . Also, my case might be obstructing the sensor (lifeproof fre), but I also noticed the issue with no case on.
Logically, I imagine LG was trying to limit power consumption with accidental presses, etc. If the phone knows it is in a dark place, it won't respond (because it thinks it is in a pocket or a bag of some sort). My rebuttle for this is how do they anticipate planning for night-time use of the phone, or are we limited to a daywalker only device?
I am heading down to an AT&T store and seeing if I can replicate this on demo units as well. In which case, we know the issue is inherent in the device (and hopefully addressed in a software update). If I am not able to replicate this at the store, then I bet OP and I got bad units.
Thanks for looking. If anyone has any feedback, or can repro or not repro this issue, please chime back .
Click to expand...
Click to collapse
I have also experienced this issue (opened a thread a week ago). I have the exact same lifeproof case and my problem occured at night as well. Phone did not want to wake up at all until I either restarted it or had some light in the room.
Same problem, same case.
What I have found is if you pull the phone out of the case it wakes up. Thinking proximity sensor.
Sent from my LG-H830 using XDA-Developers mobile app
Yup. It really doesn't take much extra coding for them to allow the power button to "Always Wake" the device... I imagine there will be an update in the near future.
As for me... jumping ship to the S7 edge. I really liked the G3, and was hoping this phone could have been that for me... Well, not like I really swap batteries out often anyway
Same case. Same issue. Take the phone out of the case and throw a blanket over yourself and the phone. (Simulating night) and my screen unlocks easy peasy. Something about this lifeproof case. You would think this issue would have been caught in testing and QC.
Yes the phone has a built prox. override. But it only becomes an issue at night. Outside of the case I have no issues with prox. sensor.
I have experuenced this exact same issue with my g5. Whenever its in the dark the power button nor the double tap will wake the screen when in the lifeproof fre case. When out of the case the phone works just fine.
Word to the wise though if you have a zagg glass screen protector and drop your phone both the screen protector and the screen with shatter even if in the lifeproof case. I just experienced this and now have a replacement phone. Just a heads up.
soninja8 said:
I have also experienced this issue (opened a thread a week ago). I have the exact same lifeproof case and my problem occured at night as well. Phone did not want to wake up at all until I either restarted it or had some light in the room.
Click to expand...
Click to collapse
I have the rs988 variant and I have noticed this behavior when screen is in always on mode: if I suddenly change from light to dark by covering sensors, the always on clock goes out and nothing I do will allow it to wake up, until I allow brighter light again and the clock reappears. and I can use the double tap and power button again to see the screen. I also notice that the always on clock seems to have an auto brightness independent of the screen settings - I leave screen at 50% no auto brightness, yet I still see clock light levels dim in low light, One other thing - I notice that when I answer a call the screen blanks out (the way it is supposed to ) but does not reappear until I press the power button, just taking away from my ear does not bring display back; I also have the lifeproof case. and just removed it and verified my display now works when I take away from my ear; I just took some spray lens cleaner and cleaned all the surfaces of the phone and case with a microfiber cloth and put it back together and has vastly improved the issue, maybe gone, not sure yet. Update: seems like no matter how clean it is there is still a problem with the case doing something to the proximity detector, cleaning made it better. I can always wake up with the power button for the calling screen(sometimes swiping across top sensor too), wonder if the sensor is a passive light sensor or active (rf/infrared emission)
Same issue here same life proof case however it's getting worse as I am a mechanic and this phone goes through greasy hell. The plastic lenses on the lifeproof case are getting scratched and it's getting worse. It is also having a hard time autofocusing through this case. When you pull it out the phone is gorgeous and looks brand new. Good case but it has some downsides. Still better than a broken phone.
daniel3016 said:
Same issue here same life proof case however it's getting worse as I am a mechanic and this phone goes through greasy hell. The plastic lenses on the lifeproof case are getting scratched and it's getting worse. It is also having a hard time autofocusing through this case. When you pull it out the phone is gorgeous and looks brand new. Good case but it has some downsides. Still better than a broken phone.
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Click to collapse
There are allot of other cases you can use but not waterproof. That really sucks good thing for this thread I was going to buy a lifeproof case. Using a otterbox defender right now. Thanks for the post guys saved me some grief.
still under warranty?
daniel3016 said:
Same issue here same life proof case however it's getting worse as I am a mechanic and this phone goes through greasy hell. The plastic lenses on the lifeproof case are getting scratched and it's getting worse. It is also having a hard time autofocusing through this case. When you pull it out the phone is gorgeous and looks brand new. Good case but it has some downsides. Still better than a broken phone.
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if still under warranty, see if they will honor it. They did with mine but that was right at the beginning when these problems were linked to the case; mine was in the first 3 months, but the new one worked well for a while, now a little flakey again but not enough to bother me...too bad, a great case otherwise
mikeythedude said:
I am chocking this up to poor software implementation using the ambient sensor. I found similar issues that the OP was describing, and in my testing, was able to verify something is wonky with how the phone "thinks" it is being looked at or not.
Simply put, if you cover the ambient sensor and the camera (on my device) with your finger, while the phone is asleep/screen off, no matter how many times you press the power button on the back/fingerprint scan, the screen will fail to come up. The moment I introduce some light into the room (open up the sensor), I am able to get response back on the phone.
Ran into this issue last night and for the life of me couldn't figure it out until daylight hit . Also, my case might be obstructing the sensor (lifeproof fre), but I also noticed the issue with no case on.
Logically, I imagine LG was trying to limit power consumption with accidental presses, etc. If the phone knows it is in a dark place, it won't respond (because it thinks it is in a pocket or a bag of some sort). My rebuttle for this is how do they anticipate planning for night-time use of the phone, or are we limited to a daywalker only device?
I am heading down to an AT&T store and seeing if I can replicate this on demo units as well. In which case, we know the issue is inherent in the device (and hopefully addressed in a software update). If I am not able to replicate this at the store, then I bet OP and I got bad units.
Thanks for looking. If anyone has any feedback, or can repro or not repro this issue, please chime back .
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It's not a bug and not poor implementation. Its not light for "dark rooms" lol.. As far as I know it's the proximity sensor. When it is blocked it means the phone is in a pocket or bag and should not register taps. It really makes sense. If you dont xover the sensor and double tap doesn't work ..well.. Well, eother you have defective device or sensor , or the sensor is blocked (maybe bad screen protector?). This didnt happen with my G5 even once. It works 100% (assuming I tapped the same place)
Are the problems as described in this thread still manifesting on current firmware?
Hello everyone !
I have a bug that i can't for the love of god find out by myself so i'm making this thread hopping someone can help me,
here is the issue, i have purchased with my phone this case :
Official Huawei Mate 20 Pro Smart View Flip Case - Black
Its the official huawei smart flip case, and huawei have an option to turn on Alway on display on the window of the case.
When i close the case, the AOD show's up for 10sec and dissapear, the only way to make it come back is to press the power button and it show the time for 15sec and then turn off again.
i tried everything but can't make it work :
here is the model : LYA-L29
EMUI 9.0.0
build 9.0.0.122 (C432E10R1P16)
We can see that in the review video of this case made by mobilefun the AOD alway shows with the case :
pliz help
Thank you for your time !
Sincerly Token
Tokenticut said:
Hello everyone !
I have a bug that i can't for the love of god find out by myself so i'm making this thread hopping someone can help me,
here is the issue, i have purchased with my phone this case :
Official Huawei Mate 20 Pro Smart View Flip Case - Black
Its the official huawei smart flip case, and huawei have an option to turn on Alway on display on the window of the case.
When i close the case, the AOD show's up for 10sec and dissapear, the only way to make it come back is to press the power button and it show the time for 15sec and then turn off again.
i tried everything but can't make it work :
here is the model : LYA-L29
EMUI 9.0.0
build 9.0.0.122 (C432E10R1P16)
We can see that in the review video of this case made by mobilefun the AOD alway shows with the case :
pliz help
Thank you for your time !
Sincerly Token
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Click to collapse
I ordered the same phone and case.. mine have not arrived yet though
I did see on my wifes P20 pro, there is a separate toggle for the smart view case that needs to be turned on. Is that option on?
SAM0070 said:
I ordered the same phone and case.. mine have not arrived yet though
I did see on my wifes P20 pro, there is a separate toggle for the smart view case that needs to be turned on. Is that option on?
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Yeah i have it on !
What it does is when its on when you close the cover it turn off the screen and display the time and when you open the cover the screen turn on*
but if you turn it off nothing work when you close the cover so the option work as intended
i also tried disabling touch disable mode that prevent the phone to perform action when in pocket but no luck
same issue in this post with huawei mate 10 pro but no answer since may 2018 :/
https://forum.xda-developers.com/mate-10/help/mate-10-pro-display-smart-view-flip-case-t3719751
Just saw this video and it seems to happen to this dude i can't understand to what he say but i think its not a problem its designed to be that way....
Its so frustrating because i alway listen to music via my phone and when music is playing i have the cover on, the phone display the music control for 10sec and it dissapear so useless :'(
Same problem here!
It's not going to stay on, without the case closed and AOD on cover all the sensors on the notch with your hand and the AOD will turn off, there is no way to keep it on with the case shut. I found this out with my P20 Pro last year.
I got sick of this cover after 10 seconds due to the case covering the notification light, blurry front view window and AOD switching off after 10 seconds. At first I thought the ambient light sensor being blocked by the case was the problem (the sensor which is an inch to the right of the earphone speaker, which determines whether or not your phone is face down, or in your pocket/bag in order to switch the screen/AOD off to save battery) so I took a knife to the cover to see if that helped. It didn't. Even after cutting a section of the case out and exposing the ambient light sensor it still doesn't keep AOD on. I have attached a photo in the link below of my butchered cover for comedy purposes
http://imgur.com/ay3MBCC
It's by design, cause in the Smart View window the content does not move like full-screen AOD without the cover. So without moving the content it's going to burn-in, and therefor AOD is not implemented in Smart View.
uppon2 said:
I got sick of this cover after 10 seconds due to the case covering the notification light, blurry front view window and AOD switching off after 10 seconds. At first I thought the ambient light sensor being blocked by the case was the problem (the sensor which is an inch to the right of the earphone speaker, which determines whether or not your phone is face down, or in your pocket/bag in order to switch the screen/AOD off to save battery) so I took a knife to the cover to see if that helped. It didn't. Even after cutting a section of the case out and exposing the ambient light sensor it still doesn't keep AOD on. I have attached a photo in the link below of my butchered cover for comedy purposes
http://imgur.com/ay3MBCC
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LOL... now you have double window flip case
I have an issue where sometimes the smart cover doesn't activate when I have an incoming call and I would have to flip the cover open to answer call. How can I fix this problem
Just got my mate 20 pro and that cover. Sucks to have no clock. It works on the P20 Pro. So much for burn in...
Hi, same boat like you guys. Hope that 9.1 is magic but I don't think so
Aburel18 said:
Hi, same boat like you guys. Hope that 9.1 is magic but I don't think so
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Lets hope so. I changed to a silicon case + screen protector for now. I really want that AOD.
So I'm watching youtube on the dual screen using landscape and I want to sleep the main screen so i touch sleep main screen option on the dual screen tab tool, it shows a prompt saying main screen will dim to save battery and swipe to dismiss. I dont touch or swipe anything and the prompt swipes itself away and screen undims or sometimes doesn't even dim. This is also the case with Call of duty mobile, when I'm playing the game in battle royal mode the mini map enlarges randomly even if I don't touch it, and the voice chat options will engage and open without me touching those as well. Anyone else has this problem? Any solutions?
I could have sworn I saw a post earlier about ghost touches, though I can't seem to find the thread it was in at the moment.
I've been using the phone heavily since I got it on April 1st, and I have not experienced this issue at all.
Any chance you had an LG phone prior to this and used LG Switch to transfer over all of your stuff?
I've read reports here that doing so can cause some pretty serious battery drain and/or lag issues, so there could be other bugs as another side-effect.
Have you tried a factory reset?
Mejilan said:
I could have sworn I saw a post earlier about ghost touches, though I can't seem to find the thread it was in at the moment.
I've been using the phone heavily since I got it on April 1st, and I have not experienced this issue at all.
Any chance you had an LG phone prior to this and used LG Switch to transfer over all of your stuff?
I've read reports here that doing so can cause some pretty serious battery drain and/or lag issues, so there could be other bugs as another side-effect.
Have you tried a factory reset?
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Click to collapse
Yeah I think I read that thread. I haven't tried a reset since I already used so much data to download apps and don't want to setup the phone again. I did use the google cloud restore for my contacts and I also had the t mobile April security update. Mejilan can you tell me if you can put your main screen to sleep while watching a youtube video on the dual screen? Please tell me what kind of result you get. Thanks
Lowe941 said:
Yeah I think I read that thread. I haven't tried a reset since I already used so much data to download apps and don't want to setup the phone again. I did use the google cloud restore for my contacts and I also had the t mobile April security update. Mejilan can you tell me if you can put your main screen to sleep while watching a youtube video on the dual screen? Please tell me what kind of result you get. Thanks
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I set aside the the dual-screen accessory because it's just too uncomfortable to hold for most use-cases.
I'll go dig it up, plug it in, and give it a shot later, when I have some free time, and report back.
https://forum.xda-developers.com/lg-v60-thinq/help/phantom-home-button-presses-t4082573
Above is the link for the other thread.
Lowe941 said:
Yeah I think I read that thread. I haven't tried a reset since I already used so much data to download apps and don't want to setup the phone again. I did use the google cloud restore for my contacts and I also had the t mobile April security update. Mejilan can you tell me if you can put your main screen to sleep while watching a youtube video on the dual screen? Please tell me what kind of result you get. Thanks
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Click to collapse
If you play a YT video on the second screen and lock/sleep your phone, the second screen goes to sleep as well.
I didn't bother with headphones for this test, and noticed that the audio comes out of the phone's speakers.
It appears that the second screen doesn't have speakers of its own.
So yeah, you cannot watch something on the second screen while having the phone asleep.
And it make sense. It's just a screen. No second pair of speakers. No second headphone jack. No separate battery. No second set of modems, etc.
Mejilan said:
I set aside the the dual-screen accessory because it's just too uncomfortable to hold for most use-cases.
I'll go dig it up, plug it in, and give it a shot later, when I have some free time, and report back.
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It actually was working for me last night as far as the putting main screen to sleep function but call of duty still acts up I'm hoping the update for the game on May 1St will fix, but sure whenever you get a chance...
Lowe941 said:
It actually was working for me last night as far as the putting main screen to sleep function but call of duty still acts up I'm hoping the update for the game on May 1St will fix, but sure whenever you get a chance...
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I answered your YT question one post above yours that I just quoted.
Mejilan said:
I answered your YT question one post above yours that I just quoted.
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Actually you CAN watch youtube on the second screen and sleep/dim the main screen by using the floating dual screen button. It has an option asking if you want to sleep dim the main screen to conserve battery life. It does work for me now, I'm not sure why it was going wonky on me when I first posted but hopefully that it doesn't do it anymore. I'm guessing the tmobile April security update did the trick. It's just I have phantom touches on call of duty still.
Lowe941 said:
This is also the case with Call of duty mobile, when I'm playing the game in battle royal mode the mini map enlarges randomly even if I don't touch it, and the voice chat options will engage and open without me touching those as well. Anyone else has this problem? Any solutions?
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This is happening to me as well when I'm playing PubG Mobile. The ghost touches are happening not on the map but to the left of that. On another LG V60, the device would get random dead zones as well.
I'm going to do the following test and suggest you do the same and report back your results.
1. wait until the ghost touches start happening and flip the phone around. hopefully the ghost touch continues to happen in the same exact location of the physical screen, and it triggers a different button
2. remove the screen protector and try the tests again
are you using a screen protector?
might process a warranty replacement if the results are reproduceable
Lowe941 said:
Actually you CAN watch youtube on the second screen and sleep/dim the main screen by using the floating dual screen button. It has an option asking if you want to sleep dim the main screen to conserve battery life. It does work for me now, I'm not sure why it was going wonky on me when I first posted but hopefully that it doesn't do it anymore. I'm guessing the tmobile April security update did the trick. It's just I have phantom touches on call of duty still.
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Oh, that is good to know. I'm not using the dual-screen attachment anymore (typing in portrait mode is IMPOSSIBLE with it), but I only ever used the Dual-Screen notification shade tile to enable the second screen, not the pill button thing. I should have explored our options more thoroughly. Thank you for correcting me.
Edit - I have recently added a tempered glass screen protector to my phone, and while it completely screwed with my fingerprint biometrics (I had to delete the fingerprints and redo them), the protector itself is not causing any ghost touches for me. And once I redid the fingerprints, there have been no further issues there either.
jd254 said:
This is happening to me as well when I'm playing PubG Mobile. The ghost touches are happening not on the map but to the left of that. On another LG V60, the device would get random dead zones as well.
I'm going to do the following test and suggest you do the same and report back your results.
1. wait until the ghost touches start happening and flip the phone around. hopefully the ghost touch continues to happen in the same exact location of the physical screen, and it triggers a different button
2. remove the screen protector and try the tests again
are you using a screen protector?
might process a warranty replacement if the results are reproduceable
Click to expand...
Click to collapse
Yes I am using a screen protector and I was actually thinking that might be the problem, although it seems like a solid install. I just got the update for cod season 6 and I'm downloading now. I'll see if that solves the problem. I'll also try what you suggested and then post results
Update: so the cod update did not fix the issue, but I tried doing as you suggested and flipped the phone around and the problem went away. I then tried flipping it back to original and problem persisted. I think it is the tempered glass. I don't want to remove it since it cost me 40 bucks. Any suggestions?
Mejilan said:
Oh, that is good to know. I'm not using the dual-screen attachment anymore (typing in portrait mode is IMPOSSIBLE with it), but I only ever used the Dual-Screen notification shade tile to enable the second screen, not the pill button thing. I should have explored our options more thoroughly. Thank you for correcting me.
Edit - I have recently added a tempered glass screen protector to my phone, and while it completely screwed with my fingerprint biometrics (I had to delete the fingerprints and redo them), the protector itself is not causing any ghost touches for me. And once I redid the fingerprints, there have been no further issues there either.
Click to expand...
Click to collapse
So I installed the update for cod and it still had the ghost touch problem with the top right side of the screen, iflipped the phone per what jd254 suggested and I didn't get the phantom touches. I'm assuming it is the tempered glass that is causing it. I dont want to remove it cause it cost me 40 bucks.
2nd update: so I tried taking it out of the dual screen case and notice it doesn't have phantom touch ( I played a full game of battle royale) so I'm not sure if its the tempered glass or the case. Need to investigate more
Lowe941 said:
So I installed the update for cod and it still had the ghost touch problem with the top right side of the screen, iflipped the phone per what jd254 suggested and I didn't get the phantom touches. I'm assuming it is the tempered glass that is causing it. I dont want to remove it cause it cost me 40 bucks.
2nd update: so I tried taking it out of the dual screen case and notice it doesn't have phantom touch ( I played a full game of battle royale) so I'm not sure if its the tempered glass or the case. Need to investigate more
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Is the case touching the tempered glass anywhere around the the edges? If the case is pressing on the screen protector and lifting or peessing it even the smallest amount that could cause phantom touches maybe..just an idea
FWIW, I'm using both a tempered glass screen protector and a case that wraps around to grip the front of the phone a bit, and I'm not getting any phantom touches at all.
The case is NOT rubbing up against the edges of the screen protector, however. Which is fine, because if it were, it could potentially dislodge it.
Or, I suppose, cause phantom touches.
Ryano89 said:
Is the case touching the tempered glass anywhere around the the edges? If the case is pressing on the screen protector and lifting or peessing it even the smallest amount that could cause phantom touches maybe..just an idea
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Click to collapse
Ok more investigating and playing codm I notice that the mini map opens up when i perform a touch combination with my thumbs. So the map gets triggered when I press and hold up on the left side virtual joystick to sprint and press the jump virtual button on the right simultaneously. I can't recreate what button presses open the voice chat box, but now I have to strike the dual case as being the problem along with the tempered glass, at least i assume those aren't causing the ghost touches.
For anyone having touch issues, as a troubleshooting aid: enable developer options, and then toggle on "Show touches" and "Show touch data". Might help figure out what is going on.
bilbo60 said:
For anyone having touch issues, as a troubleshooting aid: enable developer options, and then toggle on "Show touches" and "Show touch data". Might help figure out what is going on.
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Awesome thanks I forgot how to enable developer options...
Never mind developer option enabled
bilbo60 said:
For anyone having touch issues, as a troubleshooting aid: enable developer options, and then toggle on "Show touches" and "Show touch data". Might help figure out what is going on.
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I'm getting VERY interesting results.
1. dead spots: I moved my finger up the right side of the screen to look up. my character did not look up, which I would assume there was a dead spot before. This is incorrect. I can see the screen registered using that option mentioned above. the screen registered the action, but didn't pass it to the software?
2. FPS drops: I assume it's an FPS drop because everything was laggy when this happened. (PubG mobile was set to max settings, and runs 100% fine, until now) I was flying the helicopter, so I had several fingers on the screen at the same time, with a lot of rotational movements. the screen doesn't clear all of these movement data until I literally take all my fingers off the screen for half a sec. When I did that, it stop lagging.
3. ghost touches: Each touch on the screen has an x and y axis point to tell the software where it's being touched. With several finger on the screen (sometimes 2, but commonly with three or more), I noticed that the y axis for my left thumb and the x axis for my right thumb was creating those ghost touches! The screen would combine the x and y axis from different fingers to create a touchpoint on the screen.
so I don't care too much about 1 and 2, but... what can I do about 3?
jd254 said:
I'm getting VERY interesting results.
1. dead spots: I moved my finger up the right side of the screen to look up. my character did not look up, which I would assume there was a dead spot before. This is incorrect. I can see the screen registered using that option mentioned above. the screen registered the action, but didn't pass it to the software?
2. FPS drops: I assume it's an FPS drop because everything was laggy when this happened. (PubG mobile was set to max settings, and runs 100% fine, until now) I was flying the helicopter, so I had several fingers on the screen at the same time, with a lot of rotational movements. the screen doesn't clear all of these movement data until I literally take all my fingers off the screen for half a sec. When I did that, it stop lagging.
3. ghost touches: Each touch on the screen has an x and y axis point to tell the software where it's being touched. With several finger on the screen (sometimes 2, but commonly with three or more), I noticed that the y axis for my left thumb and the x axis for my right thumb was creating those ghost touches! The screen would combine the x and y axis from different fingers to create a touchpoint on the screen.
so I don't care too much about 1 and 2, but... what can I do about 3?
Click to expand...
Click to collapse
Yeah I noticed a combination of touches triggers the ghost touch on call of duty, I could also be having the combinations trigger ghost touches in other game but I need to test more