Hello All,
New to the forum here, and not nearly as advanced as some of the posters I have read, but I am fresh out of options and need some assistance. I will try to be brief but my tale is a bit long.
I purchased a phone from Samsung, but through a trade in program through AT&T. The phone arrived and I sold it to someone on eBay as unlocked, but turns out it was network locked so I had to accept the return. I got an unlock code from AT&T and it wouldn't work, and then somehow the phone was thrown into factory reset mode along the process.
I am now dealing with an "Unable to access web browser for Wi-Fi sign in due to an Unauthorized Factory Reset." This phone has never actually been logged into, and as far as I know is still network unlocked. I have tried clearing the cache (thrown crap at he wall at this point).
Any direction would be appreciated here. I am stuck with this brand new phone, which is essentially a paper weight.
Assuming you have tried another factory reset and it didn't work, the last thing you can try is either flash the firmware with odin or contact samsung.
> This phone has never actually been logged into
Maybe your buyer logged in and then didn't remove his account. That might cause some problems with factory reset attempt without account credentials (I'm not sure exactly what happens if you try to reset someone else's phone, but I know Google won't let you end up with a useful phone afterwards for theft protection reasons)
my samsung j7
wont conect to wifi dew to a unatherised factoty reset
Saumsung s9 plus , i instlleed custom rom ,after instalaltion phone automaticlly on and off ,Recovery mode and download mode ,fast boot mode also not working ,please how i solve the this issue on moile
datrio97 said:
Hello All,
New to the forum here, and not nearly as advanced as some of the posters I have read, but I am fresh out of options and need some assistance. I will try to be brief but my tale is a bit long.
I purchased a phone from Samsung, but through a trade in program through AT&T. The phone arrived and I sold it to someone on eBay as unlocked, but turns out it was network locked so I had to accept the return. I got an unlock code from AT&T and it wouldn't work, and then somehow the phone was thrown into factory reset mode along the process.
I am now dealing with an "Unable to access web browser for Wi-Fi sign in due to an Unauthorized Factory Reset." This phone has never actually been logged into, and as far as I know is still network unlocked. I have tried clearing the cache (thrown crap at he wall at this point).
Any direction would be appreciated here. I am stuck with this brand new phone, which is essentially a paper weight.
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Please share the sreenshot of the message here.
Related
Hi
Has anyone had any experience with service centres? I ask as I might see if I can get a replacement screen for my SGS2. It has yellow on the left hand side and its really bugged me. It doesn't seem to be a software problem, I have tried lots of firmwares and tricks but nothing.
I'm not sure if I would be eligible for a repair as I have been flashing different firmwares, I have a USB Jig so I reset the custom binary counter.
It was a three (UK network) phone, no branding on phone or box, but a few extra apps on the phone. I wiped that firmware and never made a backup It was carrier locked so I needed to get root and unlock it with hellroz's app.
Do you think I would need to reset it to a state it was when I first got it (re-lock it to carrier even)? If not about how much would they charge for a new screen? (someone might have paid for a similar service)
Regards
Mike
If you're not running stock firmware, reflashing same is recommended before you try to get warranty service. Some people have sent rooted phones or phones that haven't had the flash counter reset to service centers & had them repaired regardless, and just as many have ended up having to pay for the privilege. Luck of the draw if you don't go back to stock/reset the counter.
As to how much they'll charge you, that will obviously vary depending on country I imagine. Hopefully someone from the UK reads your post who has had a screen replaced & lets you know.
Is it wishful thinking to think they will fix it for free as its a manufacturing fault?
I bought it on eBay so I don't really have any proof of purchase so that could be a problem. I will phone them up tomorrow, I'm not very hopeful though!
I tried to sign up for a samsung account online, its being strange. I got into my account once but it had no where I could register my product. Most of the time it is saying that this is the first time I have logged into the account and to update my details, then I do that and it says email duplicated settings not saved and logs me out again. I will have to try signing up again. It also asks me for a ID and password for the Samsung UK account but I just skip it as I don't have one (I'm in UK)
I would contact the buyer and see if he can email you the receipt. The worst can happen is that they will say no. I have given my phone in for repair to Carphone Warehouse. Depends where you live. But if your in London Oxford Street CWH is recommended.
Let me know if you encounter any problems.
Thanks
About a month ago I safe rooted my Samsung Galaxy S4. I never ended up doing anything with it, and I never had any issues. Then about a week ago I got an update for Android 4.4.2 and now I can't use Google Play, YouTube, Google Drive, or anything with a Google account. I get the "Can't establish a good connection to server" error. I know it was my device because a friend of mine, who never rooted his device, had the same update and everything was working perfectly for his Samsung Galaxy S4. So I waited a while and tried the connection again. I tried on my internet, his internet, my data plan, and my school's internet, and every time it was the same error. I was starting to get a bit aggravated. I went online and I saw ways to fix it by checking date and time and confirming they were correct, doing a cashe and data clear, and hard resetting my phone. My phone no longer had root due to the update, but when I did a hard reset I still get the Samsung Custom logo with an unlocked lock when I turn it on, also the issue is still not solved. I do not know what to do and I am very upset because I thought this would be quick and I need to use my phone. How do I get rid of the error and how do I actually reset my phone. Remember I cannot download any apps because of the error, and I can't fix the error because I am assuming the update screwed something up on my phone. I was told safe rooting does not void warranty, but I have a feeling I was lied to when I safe rooted. Please help me fix this stupid problem, I do not have the money for a new phone.
Long story short, factory reset phone. Prompted with "Phone has been reset, please enter last used Google Email and Password." So I enter in the correct information, proceed to the Terms and Agreement page, and it sends me back to the "Enter Google Email and Password." Page again. It's stuck in this loop.
I tried changing my password, factory resetting, clearing the cache, talking to Samsung rep (they said to send it into a service center), I'm just at a complete loss here.
Some research says that after you reset your password, you have to wait 72hrs before you can unlock the device again. I'm not sure if that makes sense...
Any help would be greatly appreciated. Thanks
Good luck. Smartphones have become pretty hard to crack in the past 2 years. The last thing i would maybe try is odin back to stock and try again. If that doesn't work, you should ask for a replacement. My job used to be a Samsung service center and we were told if anybody comes in with a knox or reactivation lock issue to send the unit to the head service center and they will send us back an other phone. Just like on the icloud lock on idevices, it's a huge hassle to bypass thoses locking mechanisms, and for a good reason.
polish_pat said:
Good luck. Smartphones have become pretty hard to crack in the past 2 years. The last thing i would maybe try is odin back to stock and try again. If that doesn't work, you should ask for a replacement. My job used to be a Samsung service center and we were told if anybody comes in with a knox or reactivation lock issue to send the unit to the head service center and they will send us back an other phone. Just like on the icloud lock on idevices, it's a huge hassle to bypass thoses locking mechanisms, and for a good reason.
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well I'm not necessarily trying to crack it, just get it to work properly.
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bubblebuddyi said:
well I'm not necessarily trying to crack it, just get it to work properly.
Sent from my iPhone using Tapatalk
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Well at this point brute force would be an option to consider. There are a couple of thread of users being locked out of their own phone in the Note 4 forum, i remember seeing them when i had a note 4 and it was one of the most active threads, I know it took them a few months to figure out what to do when you are a legit user, not a thief, and you're locked out of your phone because you forgot to untick the reactivation lock option after either flashing or restoring. I know there is a way, but i'm not sure where the thread is, I know it's either in the T-Mo section or the international section because these are the only 2 sub forums i visited.
You should consider checking it out, might be your only hope before bringing the unit to Samsung...and BTW, you'll probably have to fight with them because technically, this is a user mistake...at least that's how we dealt with it when I worked for Samsung. If you're lucky enough, you'll deal with a person like me that can relate to your issue and will pass it under warranty by bending the truth a bit.
EDIT: My memory fooled me, it's the Note 3 forum, not the 4
iCLoud Activation Lock Solution
Hi,
I from tihs understand that you have iCloud Actvation Lock problem, and need for you to add original owner password in your device to unlock. If you not are the original owner that only way is to use factory unlock service. I have the some problem as you and used this here: howtoiphonegeek .com and help me.
bubblebuddyi said:
Long story short, factory reset phone. Prompted with "Phone has been reset, please enter last used Google Email and Password." So I enter in the correct information, proceed to the Terms and Agreement page, and it sends me back to the "Enter Google Email and Password." Page again. It's stuck in this loop.
I tried changing my password, factory resetting, clearing the cache, talking to Samsung rep (they said to send it into a service center), I'm just at a complete loss here.
Some research says that after you reset your password, you have to wait 72hrs before you can unlock the device again. I'm not sure if that makes sense...
Any help would be greatly appreciated. Thanks
Click to expand...
Click to collapse
If you changed your password recently you should wait 72 hours and then you'll be able to unlock it with your credentials. Hope this works for you and it's your case.
Im a tech support of 1 of the prepaid US telecom, everytime a customer will call about their phone got hard reset, I always say It is a dead end. And would advise my cx to contact google and follow their password recovery troubleshooting. Or last resort is send their phone to the manufacturer then let them flash the rom of their phone. Like Iphonei think once the phone was factory reset and cannot remember pw. Its like throwing away a $400 phone.
It's possible to get around FRP on some phones on some updates. Unfortunately, it's really not something that you would be able to help with in your type of job, despite your good intentions.
So what happened was my friend's father couldn't remember his PIN. So my friend booted into recovery and reset the phone, a Samsung A70. When it started back up Google Factory Reset Protection kicked in and requires either the original PIN (forgotten) or the gmail password ... which he cannot remember.
The only access to the account is an old Samsung Note that is still logged into the Google account, so emails can be checked. Other than that: no access.
Went into the local samsung Authorized Repairers, who referred us to Samsung, who said they would not help because the phone was bought overseas, not that they confirmed that they COULD help if it was bought here. The dad is not planning any overseason holidays so not sure if they phone could ever make it back to a local Samsung dealer.
In other words: the perfect storm of dealing with parent's technology.
Is the phone bricked and/or only option flashing a Google free ROM?
Is there anyway to unlock the device with ODIN?
Now I am not sure if it can be flashed without logging in to unlock bootloader ... so maybe it is bricked